Staff Product Designer

📍 Job Overview

Job Title: Staff Product Designer
Company: Narvar
Location: Remote - Canada / United States
Job Type: Full-Time
Category: Product Design / User Experience
Date Posted: December 02, 2025
Experience Level: 7+ Years (Staff Level)
Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the User Experience (UX) vision and strategy for a core product pillar, ensuring seamless and connected experiences for both B2B retailers and their end-customers.
• Tackle ambiguous problem spaces by designing sophisticated workflows, complex configuration tools, and data-rich interfaces for enterprise-grade SaaS applications.
• Act as a strategic design partner, collaborating deeply with Product Management and Engineering leads to translate intricate business needs into elegant, intuitive, and effective design solutions.
• Elevate the design team's craft through mentorship, process improvement, and fostering a culture of continuous learning and innovation in product design.

📝 Enhancement Note: The role of "Staff Product Designer" implies a senior individual contributor with significant influence, expected to operate with a high degree of autonomy and strategic input. The emphasis on "complex B2B SaaS applications" and "enterprise tools" suggests a need for a designer adept at handling intricate systems and large-scale user flows, rather than purely consumer-facing products.

📈 Primary Responsibilities

• Lead the definition and execution of the UX vision and strategy for an assigned product pillar, ensuring alignment with overall product goals and company objectives.
• Design and prototype seamless, connected, and intuitive user experiences for both merchant-facing (B2B) and consumer-facing (B2C) aspects of Narvar's platform.
• Drive the design process for complex systems, including intricate workflows, configuration tools, and data-intensive interfaces, ensuring powerful functionality is balanced with user-friendliness.
• Foster deep, collaborative partnerships with Product Managers and Engineering Leads, actively participating in product strategy discussions and translating complex business requirements into actionable design solutions.
• Mentor and guide junior designers, providing constructive feedback, sharing best practices, and contributing to the growth and development of the design team.
• Develop and evolve a scalable information architecture and consistent interaction models across the Narvar platform, working closely with design peers to ensure a cohesive user journey.
• Clearly and persuasively articulate design rationale, user insights, and strategic vision to a diverse range of stakeholders, including executive leadership, product teams, and engineering.
• Leverage AI tools throughout the design process, from user research and synthesis to the creation of interactive prototypes, to enhance efficiency and innovation.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution for complex systems, and team mentorship. The emphasis on "complex B2B SaaS applications" and "enterprise tools" indicates that the role requires a designer comfortable with detailed configuration, data visualization, and multi-faceted user flows, often found in enterprise software.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for senior roles. Equivalent practical experience will also be considered.
Experience: 7+ years of progressive experience in product design, with a proven track record of designing and shipping complex B2B SaaS applications, enterprise tools, and consumer-facing applications.

Required Skills:

• Product Design Expertise: 7+ years of hands-on experience in product design, with a strong portfolio showcasing end-to-end design processes for complex applications.
• Strategic Product Thinking: Ability to deeply understand business objectives, user needs, and market trends to contribute significantly to product vision and strategy.
• Systems Thinking: Proven experience in untangling and designing logical, user-centric solutions for complex, fragmented, or intricate systems.
• Interaction Design Mastery: Expertise in translating complex requirements into simple, intuitive, guided, and effective user experiences.
• Communication & Influence: Excellent verbal and written communication skills, with the ability to clearly articulate design decisions, rationale, and vision to diverse stakeholders at all levels.
• AI Tool Proficiency: Demonstrated fluency and practical application of AI tools within the design process (e.g., for research synthesis, idea generation, prototyping).
• Design & Prototyping Tools: High proficiency with modern design and prototyping software, specifically Figma.

Preferred Skills:

• Experience designing for post-purchase experiences or e-commerce platforms.
• Familiarity with information architecture best practices for large-scale platforms.
• Experience in mentoring junior designers or leading design initiatives within a team.
• Understanding of agile development methodologies and cross-functional team collaboration.
• Experience with user research methodologies and synthesizing insights into design decisions.

📝 Enhancement Note: The requirement for "7+ years of experience" and "Staff Product Designer" title strongly suggests a need for candidates who can demonstrate strategic impact, not just execution. The emphasis on "complex B2B SaaS applications" and "enterprise tools" implies a need for experience with detailed workflows, data-heavy interfaces, and potentially B2B-specific user needs, which differ significantly from purely B2C product design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A robust portfolio featuring 3-5 detailed case studies demonstrating your end-to-end product design process for complex B2B SaaS or enterprise applications. Each case study should clearly articulate the problem, your role, the design process, challenges faced, and the impact of your solutions.
• System Design Examples: Showcase examples where you've designed for complex systems, untangled fragmented workflows, or created logical, user-centric solutions for intricate user journeys.
• Interaction Design Showcase: Highlight your ability to translate complex requirements into simple, intuitive, and guided user experiences through interactive prototypes or detailed mockups.
• AI Tool Integration: Include examples of how you have leveraged AI tools in your design process, explaining the benefits and outcomes.
• B2B/Enterprise Focus: Prioritize examples that demonstrate experience with B2B SaaS, enterprise tools, or data-rich interfaces, showcasing your understanding of complex user needs and business objectives.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to map, analyze, and optimize complex user workflows within your case studies.
• Information Architecture: Provide examples or explanations of how you've contributed to or designed scalable information architectures for platform-level products.
• User-Centered Design Methodology: Clearly articulate the design methodologies, research techniques, and user testing approaches employed in your projects.

📝 Enhancement Note: For a Staff Product Designer role, the portfolio is critical. It should not only showcase visual design and prototyping skills but also deep strategic thinking, systems thinking, and the ability to navigate and design for complex B2B SaaS environments. Explicitly showing how AI tools were integrated is also a key differentiator for this role.

💵 Compensation & Benefits

Salary Range: For a Staff Product Designer role in Canada or the US, with 7+ years of experience, a fully remote arrangement, and considering the complexity of B2B SaaS, the estimated salary range is approximately $140,000 - $200,000 USD annually. This range can vary based on specific location within Canada/US, candidate experience, and negotiation.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Generous Paid Time Off (PTO) and company holidays.
• 401(k) or equivalent retirement savings plan with company matching.
• Stock options or equity in a growing company.
• Professional development budget for conferences, courses, and certifications.
• Home office setup stipend for remote employees.
• Opportunities for professional growth and advancement within a leading post-purchase platform.

Working Hours: Standard full-time hours (approximately 40 hours per week), with flexibility to accommodate different time zones across North America. Occasional flexibility may be required for critical launches or urgent issues, but a strong emphasis is placed on work-life balance.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for Staff Product Designers in North America, considering the demand for experienced designers in complex SaaS environments and the fully remote nature of the role. Benefits are typical for mid-to-large size tech companies in the US and Canada.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / E-commerce Software / Post-Purchase Experience Platform. Narvar operates within the booming e-commerce technology sector, focusing on enhancing the critical post-purchase customer journey for retailers and brands. Company Size: Narvar is a well-established scale-up, employing over 500 professionals globally. This size indicates a company with mature processes and established product lines, but still with the agility and growth potential of a dynamic tech firm. Founded: Narvar was founded in 2012. This provides a decade of experience in perfecting its post-purchase solutions, building a robust platform and a strong customer base.

Team Structure:

• Design Team: The design team likely operates within a pod structure, working closely with dedicated Product Managers and Engineering teams for specific product pillars. The Staff Product Designer will be a senior member of this team, potentially leading initiatives within their pillar.
• Reporting Structure: This role will likely report to a Director of Product Design or VP of Design, with direct collaboration across Product Management and Engineering leadership.
• Cross-functional Collaboration: Expect close collaboration with Product Managers, Engineering Leads, UX Researchers, Marketing, and potentially Customer Success teams to ensure a holistic product strategy and user experience.

Methodology:

• Data-Driven Design: Narvar emphasizes data to inform design decisions, leveraging analytics from millions of consumer interactions to identify opportunities and measure impact.
• Agile Development: The company likely operates using agile methodologies, requiring designers to be adaptable and responsive to iterative development cycles.
• Customer-Centricity: A core principle is understanding and improving the consumer experience, which drives product development and design decisions.

Company Website: https://corp.narvar.com/

📝 Enhancement Note: Narvar's position as a leader in post-purchase technology for major brands implies a focus on reliability, scalability, and sophisticated user experiences. The company culture, described as having "big hearts" and leaving "egos at the door," suggests a collaborative and supportive environment, even at senior levels.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This level signifies a senior individual contributor who is a recognized expert in their domain. They are expected to tackle the most complex design challenges, influence product strategy, mentor others, and contribute to the overall design system and process maturity. This role is crucial for driving innovation and ensuring the quality of user experiences for Narvar's flagship products.

Reporting Structure: The Staff Product Designer will report to a senior design leader (e.g., Director of Product Design or VP of Design). They will work in close alignment with Product Managers and Engineering Leads within their assigned product pillar, forming a core cross-functional team.

Operations Impact: The Staff Product Designer's impact is significant, directly influencing the usability, effectiveness, and customer satisfaction of Narvar's core product offerings. By designing intuitive and powerful experiences for both retailers and consumers, this role directly contributes to customer loyalty, operational efficiency for merchants, and ultimately, Narvar's market leadership and revenue growth. Their strategic input shapes the product roadmap and the user experience of millions of consumers globally.

Growth Opportunities:

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and contribute to the strategic direction of the design team and product roadmap.
• Specialization & Expertise: Deepen expertise in complex B2B SaaS design, enterprise systems, and AI-driven design tools, becoming a go-to expert within the company.
• Cross-Functional Influence: Expand influence across product, engineering, and business teams, contributing to broader company strategy and innovation.
• Career Progression: Potential to move into Principal Product Designer roles, Design Management, or specialized leadership positions within the product organization.

📝 Enhancement Note: The "Staff" title indicates a high level of individual contribution and influence. Growth opportunities at this level often involve increased strategic scope, leadership of complex projects, and mentorship, rather than a direct move into management unless desired.

🌐 Work Environment

Office Type: Fully Remote. This role is designed for individuals who thrive in a distributed work environment, offering flexibility and autonomy. Office Location(s): While the role is remote, it is designated for candidates located in Canada or the United States, likely to accommodate time zone alignment and potential team gatherings.

Workspace Context:

• Collaborative & Distributed: Expect a highly collaborative environment that relies on digital tools for communication, design, and project management. Regular video calls, asynchronous communication, and shared digital whiteboards will be common.
• Tooling & Technology: Access to modern design and collaboration tools, including Figma, AI design assistants, and project management software, will be standard.
• Team Interaction: While remote, there will be ample opportunities for interaction with design, product, and engineering teams through dedicated meetings, virtual coffee chats, and project-specific discussions.

Work Schedule: A standard 40-hour work week is expected, with flexibility to manage one's schedule to align with team members across different North American time zones. Emphasis is placed on productivity and effective communication rather than strict adherence to office hours.

📝 Enhancement Note: For a fully remote role, the emphasis will be on asynchronous communication, clear documentation, and proactive engagement. Candidates should be comfortable managing their own time and ensuring visibility of their work and progress.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.
• Portfolio Presentation & Design Challenge: A session where you present your portfolio, focusing on 1-2 key case studies demonstrating your approach to complex B2B SaaS problems. This may be followed by a take-home design challenge or an in-person (virtual) design exercise focused on a specific problem.
• Cross-Functional Interviews: Interviews with Product Managers and Engineering Leads to assess collaboration skills, strategic thinking, and technical understanding.
• Staff-Level Interview: A discussion with senior design leadership (Director/VP) focusing on design strategy, leadership potential, mentorship capabilities, and your vision for the product pillar.
• Executive/Final Interview: Potentially a final conversation with a senior executive to ensure alignment with company vision and values.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business impact and user outcomes of your design solutions, using metrics where possible.
• Showcase Complexity: Emphasize your ability to handle complex B2B SaaS systems, intricate workflows, and data-rich interfaces.
• Detail Your Process: Walk through your design process, explaining your rationale for key decisions, research methods, and problem-solving approaches.
• Highlight AI Integration: Be ready to discuss how you've used AI tools to enhance your design workflow and outcomes.
• Tailor to Narvar: Demonstrate an understanding of Narvar's business, its users (retailers and consumers), and the post-purchase domain.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Narvar's products, the e-commerce post-purchase landscape, and common challenges faced by retailers and consumers in this space.
• Practice Complex Problem-Solving: Be prepared to break down ambiguous problems into manageable steps and articulate a clear, user-centered approach.
• Think Systems: Consider how your proposed solutions fit into a larger system and impact various user groups.
• Articulate Trade-offs: Be ready to discuss potential trade-offs, constraints, and alternative solutions.

📝 Enhancement Note: The interview process for a Staff role is rigorous, expecting not just design skills but strategic thinking, leadership qualities, and the ability to influence. The portfolio presentation is a key component, so candidates should practice articulating their work and its impact clearly and concisely.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for UI design, prototyping, and collaboration. Proficiency is essential.
• AI Design Tools: Fluency in leveraging AI for tasks such as research synthesis, idea generation, content creation, and potentially rapid prototyping (e.g., using tools like Uizard, Midjourney for inspiration, or AI assistants within design platforms).
• Prototyping Tools: Beyond Figma, experience with other advanced prototyping tools may be beneficial for complex interactions.

Analytics & Reporting:

• Data Analysis Platforms: Familiarity with how to access and interpret user data from platforms like Google Analytics, Amplitude, Mixpanel, or internal analytics dashboards to inform design decisions.
• Reporting Tools: Ability to understand and leverage reports that track user engagement, conversion rates, and feature adoption.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how product design impacts CRM data and customer journeys is beneficial.
• Workflow Automation Concepts: Understanding of how design can support or be integrated with automated workflows within SaaS products.

📝 Enhancement Note: The explicit mention of "Fluency in leveraging AI tools throughout your design process" is a critical requirement. Candidates should be prepared to discuss specific AI tools they've used and the benefits they've derived from them in their design work.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and improving the end-customer experience, as well as the retailer/merchant experience.
• Collaboration & Teamwork: Valuing open communication, mutual respect, and collective problem-solving, especially within cross-functional teams.
• Innovation & Continuous Improvement: Encouraging new ideas, experimentation, and a proactive approach to enhancing processes and product offerings.
• Data-Driven Decision Making: Utilizing data and insights to guide strategy, design choices, and measure success.
• Ownership & Accountability: Taking responsibility for outcomes and driving initiatives to completion with a high degree of autonomy.

Collaboration Style:

• Partnership-Oriented: Working as a strategic partner with Product Management and Engineering, fostering a shared sense of ownership over product outcomes.
• Transparent Communication: Openly sharing design rationale, challenges, and ideas, and actively seeking and providing constructive feedback.
• Cross-Functional Integration: Seamlessly integrating design thinking into the broader product development lifecycle, working effectively with diverse teams.

📝 Enhancement Note: Narvar's stated values of "big hearts" and leaving "egos at the door" suggest a culture that prioritizes empathy, respect, and a collaborative spirit. This is particularly important for a senior role that will influence team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Systems: Navigating and simplifying intricate, multi-faceted B2B SaaS platforms with numerous configuration options and data points.
• Balancing Stakeholder Needs: Effectively managing the diverse needs and priorities of both retailers (merchants) and end-consumers within a single platform.
• Driving Strategic Vision: Influencing product direction and advocating for user-centered design principles at a senior level within a growing organization.
• Mentorship at Scale: Providing effective guidance and mentorship to a growing design team while maintaining personal design contributions.
• Integrating AI: Staying at the forefront of AI in design and effectively integrating new tools and methodologies into established workflows.

Learning & Development Opportunities:

• Advanced Design Workshops: Access to internal or external training on cutting-edge design methodologies, systems thinking, and AI in design.
• Industry Conferences: Opportunities to attend leading design and technology conferences to stay abreast of industry trends.
• Leadership Training: Development programs focused on mentorship, strategic influence, and team leadership.
• Exposure to Diverse Product Areas: The ability to work across different product pillars within Narvar, broadening your understanding of the e-commerce ecosystem.

📝 Enhancement Note: Challenges at the Staff level are often strategic and systemic, requiring a high degree of problem-solving skill and influence. Growth opportunities are typically focused on leadership, strategic impact, and deepening expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly complex, fragmented system. What was your approach, and what was the outcome?" (Focus on your systems thinking and problem decomposition skills).
• "How do you approach translating ambiguous business requirements into clear, actionable design solutions? Provide an example." (Demonstrate your ability to partner with product management and drive clarity).
• "Walk us through your process for defining and evolving the UX vision for a product pillar. How do you ensure alignment with business goals?" (Showcase your strategic thinking and leadership).
• "How do you leverage AI tools in your design process? Can you share a specific example of how AI helped you achieve a better outcome?" (Be ready to discuss concrete AI applications).

Company & Culture Questions:

• "What interests you about Narvar and the post-purchase experience space?" (Research Narvar's mission, values, and market position).
• "How do you approach mentoring junior designers? What is your philosophy on team growth and process improvement?" (Highlight your leadership and team development approach).
• "Describe a situation where you had to influence stakeholders at different levels (e.g., engineers, product managers, executives) with your design recommendations." (Demonstrate your communication and persuasion skills).

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your career and design philosophy, then dive into 1-2 detailed case studies. For each case study, clearly articulate the problem, your specific role, the user needs, your design process (research, ideation, iteration), key design decisions, challenges, and measurable outcomes.
• Quantify Success: Use metrics and data whenever possible to demonstrate the impact of your designs (e.g., increased conversion rates, reduced support tickets, improved task completion times).
• Explain Your 'Why': Be prepared to articulate the rationale behind every significant design decision.
• Showcase AI Integration: Clearly point out where and how AI tools were used in your process and what benefits they provided.
• Address B2B/Enterprise Nuances: If your examples are B2B SaaS or enterprise-focused, highlight your understanding of those specific user needs and business contexts.

📝 Enhancement Note: For a Staff level role, interviews will heavily probe strategic thinking, leadership potential, and the ability to influence. Candidates should be prepared to discuss not just what they designed, but why they designed it that way, how it impacted the business, and how they led others.

📌 Application Steps

To apply for this Staff Product Designer position:

• Submit your application through the Narvar careers portal via the provided link.
• Portfolio Customization: Ensure your portfolio prominently features 1-2 case studies that best showcase your experience with complex B2B SaaS applications, systems thinking, and your ability to drive strategic UX vision. Highlight your AI tool integration.
• Resume Optimization: Tailor your resume to emphasize your 7+ years of experience, specific accomplishments in complex design challenges, leadership/mentorship contributions, and proficiency with Figma and AI design tools. Use keywords like "Product Design," "UX Strategy," "Systems Thinking," "B2B SaaS," and "AI Tools."
• Interview Preparation: Practice articulating your design process, rationale, and impact for your portfolio case studies. Prepare to discuss your approach to complex problem-solving and stakeholder influence.
• Company Research: Deeply research Narvar's mission, its products, its customer base (retailers and consumers), and its stated company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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