Sr. UX Researcher (Remote)

📍 Job Overview

Job Title: Sr. UX Researcher (Remote)

Company: Jobgether (for a partner company)

Location: Connecticut, United States

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: March 20, 2026

Experience Level: 5+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead high-impact, end-to-end UX research initiatives that significantly shape member experiences across various products, driving strategic product decisions.

• Collaborate closely with Product, Design, and Engineering teams to ensure user needs are effectively understood and integrated into product development lifecycles.

• Translate complex qualitative and quantitative insights into clear, actionable product recommendations to enhance user value and identify friction points.

• Mentor cross-functional teams on research methodologies, fostering a user-centered design culture and improving overall research operations efficiency.

• Advocate for user-centric design principles, ensuring that research findings influence product direction and create more understandable and trustable experiences.

📝 Enhancement Note: While the role is UX Research, its emphasis on leading initiatives, influencing product direction, and establishing research operations aligns closely with the strategic and process-oriented nature of Product Operations roles, particularly those focused on user feedback loops and data-driven product improvement. The mention of "research operations" and "systems for research operations" directly links this role to a specialization within the broader operations domain.

📈 Primary Responsibilities

• Lead and manage the entire lifecycle of UX research projects, from initial scoping and planning to execution, analysis, and final delivery of actionable insights.

• Design and execute a variety of mixed-methods research studies, including but not limited to usability testing, in-depth interviews, surveys, diary studies, and contextual inquiries.

• Proactively identify user friction points, unmet needs, and opportunities for product enhancement to increase product value and user satisfaction.

• Synthesize complex qualitative and quantitative data into clear, concise, and compelling insights and recommendations that directly inform product strategy and roadmap prioritization.

• Collaborate with leadership to prioritize research opportunities, ensuring alignment with business objectives and product goals.

• Mentor and guide cross-functional teams (Product Managers, Designers, Engineers) on research best practices, methodologies, and the effective application of user insights.

• Establish and optimize efficient systems for research operations, ensuring research findings are easily discoverable, accessible, and actionable across the organization.

• Act as a strong advocate for user-centered design principles, championing the voice of the user throughout the product development process.

📝 Enhancement Note: The responsibilities emphasize end-to-end project leadership, mixed-methods research design, and the translation of insights into product recommendations. This deep dive into the research process and its impact on product strategy is crucial for operations professionals who often bridge the gap between user understanding and business execution. The mention of "research operations" and "advocating for user-centered design" highlights a strategic operational component.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, Design, or a related field.

Experience:

• A minimum of 5 years of dedicated experience in User Experience (UX) research.

Required Skills:

• UX Research Expertise: Deep understanding and practical application of various qualitative research methodologies (e.g., user interviews, ethnographic studies, usability testing) and familiarity with quantitative approaches (e.g., surveys, data analysis, A/B testing).

• Mixed-Methods Research Design: Ability to design and execute comprehensive research plans that integrate qualitative and quantitative data to provide holistic insights.

• Insight Synthesis & Communication: Exceptional analytical skills to synthesize complex data into clear, actionable insights and communicate them effectively to diverse stakeholders, including senior leadership.

• Product Recommendation Development: Proven track record of translating research findings into concrete, impactful product recommendations that drive product improvements and business value.

• Research Operations: Experience in establishing or improving systems and processes for research operations, ensuring insights are documented, accessible, and leveraged across teams.

• Stakeholder Engagement: Strong ability to engage with and influence cross-functional teams, including Product Management, Design, Engineering, and Marketing, as well as senior stakeholders.

• Tool Proficiency: Hands-on experience with industry-standard research tools such as UserTesting.com, Qualtrics, SurveyMonkey, and analytics platforms like Amplitude.

Preferred Skills:

• Experience in fast-paced, agile development environments.

• Familiarity with data visualization tools for presenting research findings.

• Mentorship experience for junior researchers or cross-functional team members.

• A strong portfolio showcasing end-to-end research projects and their impact on product development.

📝 Enhancement Note: The emphasis on "research operations," "stakeholder engagement," and "influencing cross-functional teams" points towards a role that requires not just research execution but also operational excellence in managing and disseminating research insights. The preference for fintech or travel experience is a key qualifier for understanding industry-specific user behaviors and operational nuances.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating 5+ years of UX research experience, showcasing a range of projects from conception to impact.

• Specific case studies detailing end-to-end research initiatives, including research questions, methodologies employed, key findings, and tangible product recommendations.

• Evidence of how research insights directly influenced product strategy, design decisions, or development priorities, leading to measurable improvements in user experience or business outcomes.

• Examples of how you have synthesized both qualitative and quantitative data to form robust conclusions and recommendations.

Process Documentation:

• Demonstrations of your ability to design and document research processes, including participant recruitment strategies, consent forms, and data analysis frameworks.

• Examples of how you have integrated research findings into product development workflows, such as sprint planning, backlog grooming, or feature prioritization meetings.

• Evidence of establishing systems for organizing, storing, and sharing research insights to create a centralized knowledge base for the organization.

• Experience in creating standardized templates or guidelines for research studies to ensure consistency and scalability.

📝 Enhancement Note: For a role with "research operations" as a key area, a portfolio must go beyond presenting research findings. It needs to demonstrate the candidate's ability to operationalize research, create efficient systems, and ensure insights are systematically integrated into the product development lifecycle. This aligns with the broader need for process-driven roles in operations.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $120,000 - $170,000 annually, depending on experience, qualifications, and specific location within Connecticut.

• Methodology: This estimate is based on industry benchmarks for Senior UX Researchers in the United States, considering the specified experience level (5+ years) and the remote nature of the role, which typically commands a competitive salary. Connecticut's cost of living and the typical compensation for specialized tech roles have been factored in.

Benefits:

• Remote-First Flexibility: Enjoy the freedom to work from anywhere within the US, with flexible working hours to accommodate work-life balance.

• Unlimited Paid Time Off (PTO): Take the time you need to rest and recharge, with company-wide recharge days to encourage breaks.

• Lifestyle Stipends: Receive weekly dining credits and travel discounts, enhancing your daily life and travel experiences.

• Comprehensive Family Support: Benefit from generous parental leave policies and dedicated family support resources.

• Competitive Compensation Package: Includes a competitive base salary, equity options, and annual bonuses, reflecting the value of your contributions.

• Professional Development: Access personal development funds for continuous learning and wellness budgets to support your overall well-being.

Working Hours:

• A standard 40-hour work week is expected, with flexibility in scheduling to accommodate remote work and personal needs. The focus is on output and impact rather than strict adherence to a 9-to-5 schedule.

📝 Enhancement Note: Salary ranges for senior-level, specialized roles like UX Researcher, especially those with operational components, can vary significantly. The provided range is an educated estimate based on industry data for similar roles in the US, adjusted for a senior level and remote work. Exact figures would depend on the partner company's compensation philosophy and the candidate's specific qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates within the consumer-facing technology sector, with specific domain expertise in Fintech or Travel, as indicated by the preferred experience. This industry context implies a focus on user trust, data security, seamless transactions, and engaging digital experiences.

Company Size: Based on the typical structure of companies seeking senior-level specialized roles through platforms like Jobgether, the partner company is likely a mid-sized to large-sized organization (e.g., 100-1000+ employees). This size often balances the agility of smaller companies with the resources and established processes of larger ones, offering significant opportunities for impact.

Founded: While the founding date is not provided, companies seeking to shape member experiences across various products and drive organizational change often have a history of growth and innovation, suggesting they are beyond the startup phase and are focused on scaling and refining their offerings.

Team Structure:

• The UX Researcher will likely be part of a Product, Design, or dedicated Research team, reporting to a Director or Head of UX/Product.

• This role requires close collaboration with Product Managers, UX/UI Designers, Engineers, and potentially Marketing or Data Science teams.

Methodology:

• Data-Driven Decision Making: The company emphasizes using robust evidence from user research to inform product strategy and development.

• User-Centricity: A core principle is prioritizing user needs and experiences, ensuring products are intuitive, valuable, and trustworthy.

• Agile & Iterative Development: Research is likely integrated into agile sprints, allowing for continuous feedback and iteration on product features.

• Cross-Functional Collaboration: Open communication and collaboration across departments are essential for translating research findings into tangible product improvements.

Company Website: [Company Website URL - typically provided by the hiring company or Jobgether]

📝 Enhancement Note: Understanding the industry (Fintech/Travel) and company size helps frame the operational challenges and opportunities. A mid-to-large sized company in these sectors will likely have established processes, but also a need for optimization and scalability, where a Senior UX Researcher with research operations experience can make a significant impact.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Researcher, indicating a level of expertise and autonomy. While not a traditional "Operations Manager" title, the emphasis on "leading high-impact research initiatives," "establishing efficient systems for research operations," and "mentoring cross-functional teams" places it at a strategic operational level within the product development ecosystem. It’s a role that shapes processes and influences organizational direction through data.

Reporting Structure: The Senior UX Researcher will likely report into a leadership role within Product, Design, or a dedicated Research function (e.g., Director of UX, Head of Product). This provides visibility to senior leadership and opportunities to influence strategic decisions.

Operations Impact: The primary impact of this role is ensuring that product development is deeply informed by user needs, leading to more successful product launches, increased user adoption, higher customer satisfaction, and ultimately, enhanced revenue and market position for the company. By improving the efficiency and effectiveness of research operations, the role also indirectly impacts the speed and quality of product delivery.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies, user segments (e.g., high-net-worth individuals in fintech, frequent travelers), or product areas.

• Leadership: Transition into leading a UX research team, managing other researchers, and defining the research strategy for the entire organization.

• Product Operations Transition: Leverage research operations experience to move into a broader Product Operations role, focusing on process optimization, tool implementation, and cross-functional alignment across the product organization.

• Cross-Functional Influence: Become a key strategic partner to Product and Design leadership, driving user-centricity across the company.

📝 Enhancement Note: The "Sr. UX Researcher" title, combined with "research operations" and "mentoring," suggests a path that can lead to leadership within research or a pivot into broader product operations management roles, depending on the candidate's interests and the company's structure.

🌐 Work Environment

Office Type: This is a fully remote position, offering significant flexibility. The company likely operates with a "remote-first" philosophy, meaning remote employees are not disadvantaged compared to any potential (though unlikely for this role) in-office counterparts.

Office Location(s): While the role is remote, the posting mentions Connecticut as a location. This might indicate that the partner company has a physical presence or legal entity in Connecticut, or that candidates are expected to reside within a certain time zone or region for collaboration purposes (e.g., EST). However, the "remote-first" benefit suggests broad geographic flexibility.

Workspace Context:

• Collaborative Digital Environment: Expect to utilize a suite of digital collaboration tools (e.g., Slack, Zoom, Google Workspace, Miro) for communication, brainstorming, and team meetings.

• Access to Operations Tools: Will likely have access to relevant UX research platforms (UserTesting, Amplitude), project management tools (Jira, Asana), and data analysis software.

• Independent Work: The role requires self-discipline and the ability to manage one's own time and work effectively without direct, in-person supervision.

Work Schedule: The role offers flexible working hours, aligning with the remote-first benefit. While a 40-hour work week is typical, the emphasis is on achieving objectives and collaborating effectively with teams across different time zones, allowing for some autonomy in structuring the workday.

📝 Enhancement Note: The "remote-first" aspect is a key benefit. While Connecticut is mentioned, the flexibility implied by "work from anywhere" suggests that candidates outside this specific state may still be considered, provided they meet any legal or tax requirements for remote employees.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether): Your application will be reviewed by Jobgether's AI-powered matching process to ensure it aligns with core requirements. Top-fitting candidates are then shortlisted and shared with the hiring company.

• Hiring Company Screening: A recruiter or hiring manager from the partner company will review your profile and portfolio.

• Hiring Manager Interview: A discussion focusing on your experience, approach to UX research, leadership capabilities, and understanding of research operations.

• Skills Assessment/Case Study: You may be asked to complete a take-home assignment or participate in a live case study session. This will likely involve analyzing a research problem, proposing a methodology, or interpreting a dataset, and presenting your findings and recommendations. The focus will be on your ability to conduct research, synthesize insights, and translate them into actionable product recommendations.

• Cross-Functional Team Interviews: Interviews with key collaborators (e.g., Product Manager, Lead Designer, Engineering Lead) to assess your collaboration style, communication skills, and ability to influence.

• Final Interview: Potentially with a senior leader (e.g., VP of Product, Head of Design) to discuss strategic alignment, cultural fit, and long-term vision.

Portfolio Review Tips:

• Curate for Impact: Select 3-4 of your strongest, most relevant projects.

Prioritize those that demonstrate end-to-end research ownership, complex problem-solving, and significant impact on product outcomes.

• Structure Your Case Studies: For each project, clearly outline:

  • The Problem: What was the business/user challenge?
  • Your Role: What was your specific contribution?
  • Your Approach: What methodologies did you use and why?
  • Key Findings: What did you learn?
  • Recommendations: What actions did you suggest?
  • Impact: What were the results? (Quantify whenever possible).

• Highlight Research Operations: If possible, include a project where you established or improved research processes, documented workflows, or created systems for insight management.

• Tailor to the Role: Emphasize experience in consumer-facing products, fintech/travel if applicable, and your ability to work autonomously and influence cross-functional teams.

Challenge Preparation:

• Understand the Partner Company: Research the partner company's products, target audience, and recent news. Try to anticipate their current user challenges.

• Practice Articulating Insights: Be ready to clearly explain your research process, findings, and recommendations, focusing on the "so what?" – the actionable implications for the business.

• Prepare for "How would you..." Questions: Anticipate questions about how you would approach a specific research problem, design a study, or handle conflicting stakeholder opinions.

• Showcase Operational Thinking: Be prepared to discuss how you would set up research operations, manage a research backlog, or ensure insights are democratized within the organization.

📝 Enhancement Note: The interview process emphasizes practical application and operational thinking. Candidates should be prepared to demonstrate not just research skills but also their ability to manage research as a process, influence stakeholders, and contribute to the overall product development efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: UserTesting.com, Lookback, Maze, UserZoom for remote usability testing and user feedback collection.

• Survey Tools: Qualtrics, SurveyMonkey, Google Forms for designing and deploying surveys.

• Analytics & Data Platforms: Amplitude, Mixpanel, Google Analytics for understanding user behavior quantitatively and segmenting user data.

• Collaboration Tools: Slack, Microsoft Teams for real-time communication and team coordination.

• Project Management: Jira, Asana, Trello for managing research project timelines and tasks.

• Documentation & Knowledge Sharing: Confluence, Notion, Google Workspace (Docs, Sheets) for documenting research plans, findings, and creating knowledge bases.

Analytics & Reporting:

• Data Analysis Software: Familiarity with Excel, Google Sheets for basic data manipulation. Experience with statistical software (e.g., SPSS, R) or data visualization tools (e.g., Tableau, Looker) is a plus.

• Reporting Dashboards: Ability to create clear, concise reports and presentations that effectively communicate research findings and their implications.

CRM & Automation:

• While not a primary focus, familiarity with CRM systems (e.g., Salesforce, HubSpot) can be beneficial for understanding customer data and segmentation in relation to research. Understanding how research insights can feed into marketing or sales enablement processes is an advantage.

📝 Enhancement Note: The specific tools mentioned (UserTesting, Amplitude) are critical. Proficiency in these, along with general analytics and collaboration platforms, is expected. The mention of "research operations" implies a need to understand how these tools integrate to create efficient workflows.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions. This means prioritizing user needs and ensuring products are intuitive and valuable.

• Data-Driven Approach: Decisions are made based on evidence, whether from qualitative user insights or quantitative behavioral data. This fosters objectivity and strategic alignment.

• Collaboration & Transparency: Open communication and a willingness to work across teams are essential. Insights are shared readily to benefit the entire product organization.

• Efficiency & Scalability: A drive to create repeatable processes and systems that allow research to be conducted effectively and consistently as the company grows.

• Continuous Improvement: A mindset of constantly seeking ways to refine research methodologies, tools, and processes to deliver greater impact.

Collaboration Style:

• Partnership: Working closely with Product Managers and Designers as strategic partners, not just service providers.

• Influence & Advocacy: Using research findings to persuade and guide stakeholders towards user-centered decisions.

• Knowledge Sharing: Proactively disseminating insights and best practices to empower other teams to think more about the user.

• Feedback Integration: Open to constructive feedback on research approaches and findings, and integrating it to improve outcomes.

📝 Enhancement Note: The values emphasize a blend of user advocacy, data rigor, and operational efficiency, which are hallmarks of strong product and revenue operations cultures. The collaborative style highlights the need for strong communication and influencing skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs with Business Urgency: In a fast-paced environment, prioritizing research efforts and managing stakeholder expectations can be challenging.

• Synthesizing Diverse Data Sources: Effectively integrating qualitative feedback with quantitative analytics to form a cohesive understanding of user behavior.

• Driving Organizational Change: Ensuring that research insights lead to sustained action and are not just documented but actively implemented across the product lifecycle.

• Scaling Research Operations: Developing and maintaining efficient processes that can support a growing product portfolio and increasing research demands.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to explore and implement more sophisticated qualitative or quantitative techniques, or specialize in areas like generative AI research or accessibility research.

• Leadership Development: Gain experience in mentoring, team management, and strategic planning for research functions.

• Product Operations Acumen: Develop a deeper understanding of product strategy, roadmapping, and cross-functional operational alignment beyond just research.

• Industry Exposure: Gain deep expertise in the fintech or travel sectors, understanding their unique user challenges and operational landscapes.

📝 Enhancement Note: The challenges highlight the need for strong operational skills beyond just research execution. The growth opportunities show a clear path for career advancement, including potential moves into leadership or broader operational roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex, end-to-end UX research project. What were the key challenges and how did you overcome them?" (Focus on your process, decision-making, and outcomes).

• "How would you approach establishing research operations for a growing product team? What systems would you put in place?" (Demonstrate your understanding of process, tools, and scalability).

• "Imagine you have conflicting insights from qualitative and quantitative research. How would you reconcile these and present a unified recommendation to stakeholders?" (Assess your analytical and synthesis skills).

Company & Culture Questions:

• "What interests you specifically about our company and the fintech/travel industry?" (Showcase your research into the company and industry).

• "How do you advocate for user needs when they conflict with business priorities or technical constraints?" (Assess your influencing skills and user-centricity).

Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, frame it as a narrative: the problem, your journey, the discovery, and the impact.

• Quantify Impact: Whenever possible, use metrics (e.g., "increased conversion by X%", "reduced task completion time by Y seconds," "identified Z critical usability issues").

• Focus on Your Role: Clearly articulate your specific contributions, especially in team-based projects.

• Showcase Operational Thinking: Highlight any aspects of your projects where you improved processes, created efficiencies, or established systems for managing research.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, data analysis techniques, and the rationale behind your recommendations.

📝 Enhancement Note: Interview questions will probe beyond pure research skills, seeking evidence of operational thinking, strategic influence, and the ability to work effectively in a remote, cross-functional environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Jobgether.

• Tailor Your Resume: Highlight keywords and experiences related to UX research, research operations, mixed-methods research, stakeholder management, and product development influence. Quantify achievements wherever possible.

• Prepare Your Portfolio: Curate 3-4 strong case studies that showcase your end-to-end research process, analytical skills, actionable recommendations, and any experience in establishing research operations or improving research workflows. Ensure it's easily accessible (e.g., PDF, personal website).

• Research the Partner Company: Understand their products, target audience, and recent industry trends in fintech or travel. This will help you tailor your application and prepare for interviews.

• Practice Your Pitch: Be ready to concisely articulate your experience, your approach to research, and why you are a strong fit for a remote, senior-level role that influences product strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.