Sr UX Researcher I

📍 Job Overview

Job Title: Sr UX Researcher I

Company: Reed Technology

Location: Home based-Maryland, United States

Job Type: FULL_TIME

Category: User Experience Research / Product Design Operations

Date Posted: April 29, 2026

Experience Level: Mid-Senior Level (6-8 years preferred)

Remote Status: Remote Solely

🚀 Role Summary

• Lead UX research strategy and execution for a product line, ensuring deep understanding of user behaviors, needs, and motivations.

• Drive the user-centered research process, mentoring junior researchers and collaborating closely with UX Designers and Visual Designers.

• Analyze and synthesize qualitative and quantitative data to inform product design decisions and identify strategic opportunities.

• Develop and apply a range of research methodologies, including remote and in-person, moderated and unmoderated testing.

• Translate research findings into actionable insights and recommendations for stakeholders across the organization.

📝 Enhancement Note: While the job title is "Sr UX Researcher I," the responsibilities and experience level (6-8 years) indicate a mid-to-senior level role focused on strategic research leadership within a product development context. The emphasis on "Product Design Operations" in the category reflects the integration of research into the product lifecycle and operational processes.

📈 Primary Responsibilities

• Customer Insight Leadership: Gather, evaluate, and maintain a deep understanding of customer use cases, market segments, and competitor activities to ensure user needs are met.

• Design Process Integration: Maintain close collaboration with UX Designers, ensuring user feedback and testing insights are seamlessly integrated into the design and iteration cycles.

• Research Strategy Development: Lead the UX research strategy for a business or product line, aligning the team to focus on critical customer needs and market opportunities.

• Stakeholder Communication: Share research findings and strategic recommendations effectively with various organizational stakeholders to guide future product development and project roadmaps.

• Methodology Expertise: Apply a diverse set of UX Research techniques, including user interviews, usability testing, surveys, persona development, and journey mapping, to address complex problems.

• Technical Collaboration: Build strong working relationships with technical teams to understand the organization's tech stack and ensure research feasibility and impact.

• Mentorship: Informally mentor and guide junior researchers in research methodologies, technical skills, and effective communication of insights.

📝 Enhancement Note: The responsibilities highlight a blend of strategic research leadership and hands-on execution. The emphasis on "Customer Focus" and "Product Design" suggests this role is integral to the product development lifecycle, requiring close partnership with design and engineering teams to operationalize user insights.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in a design-related discipline such as Psychology, Human-Computer Interaction (HCI), Product Design, Design, or Graphic Design is preferred, but not strictly required if equivalent experience is demonstrated.

Experience: Suggested Minimum Years of Experience: 6-8 years of dedicated UX research experience.

Required Skills:

• UX Research Methodologies: Expert proficiency in a variety of qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, card sorting, tree testing, diary studies).

• Research Strategy & Planning: Ability to define research objectives, select appropriate methodologies, and develop comprehensive research plans aligned with business goals.

• Data Analysis & Synthesis: Strong analytical skills to interpret complex research data, identify patterns, and synthesize findings into actionable insights.

• Tool Proficiency: Expert-level knowledge of research software such as Qualtrics, Lookback, and UserTesting.com.

• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to effectively present research findings and recommendations to diverse stakeholders.

• Problem-Solving: Ability to analyze briefs, identify research problems, and propose innovative solutions from multiple perspectives.

• Mentorship Capabilities: Experience in guiding and developing junior researchers.

Preferred Skills:

• Product Lifecycle Understanding: Familiarity with the entire product development lifecycle and how research integrates at each stage.

• Cross-functional Collaboration: Proven ability to work effectively with UX Designers, Product Managers, Engineers, and Visual Designers.

• Data Analytics Tools: Experience with analytics packages and customer insight platforms to contextualize research findings.

• Market & Competitive Analysis: Understanding of market segmentation and competitor analysis to inform research strategy.

• Agile/Scrum Experience: Familiarity with Agile development methodologies and how to embed research within sprint cycles.

📝 Enhancement Note: The experience requirement of 6-8 years, coupled with the emphasis on leading strategy and mentoring, positions this as a senior individual contributor role with leadership potential. The "preferred" but not required degree highlights a focus on demonstrated skill and impact over formal academic credentials in specific design fields.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 detailed case studies demonstrating end-to-end UX research projects, highlighting your role, methodologies used, and key findings.

• Methodology Application: Clearly articulate the research questions, the chosen methods (e.g., moderated remote usability tests, in-depth interviews, surveys), and the rationale behind those choices.

• Insight Generation: Provide concrete examples of how your research insights directly influenced product decisions, design iterations, or strategic direction, leading to measurable improvements.

• Data Visualization: Include examples of how you presented complex data and research findings in a clear, concise, and impactful manner, using dashboards, reports, or presentations.

• Tool Integration: Briefly mention or demonstrate proficiency with key research tools (Qualtrics, Lookback, UserTesting.com) within your case studies, if applicable.

Process Documentation:

• Research Plan Examples: Include a sample research plan that outlines objectives, target participants, recruitment strategy, methodology, and analysis approach.

• Analysis & Synthesis Outputs: Showcase examples of research synthesis documents, such as affinity diagrams, user journey maps, or persona profiles, detailing the process of transforming raw data into actionable insights.

• Reporting Templates: If available, provide a template or example of a research report that clearly communicates findings, implications, and recommendations to stakeholders.

📝 Enhancement Note: For a Senior UX Researcher role, a robust portfolio is crucial. It should not only showcase research execution but also strategic thinking, problem framing, and the ability to drive product impact through user insights. The emphasis on "process documentation" implies a need to demonstrate a structured and repeatable approach to research operations.

💵 Compensation & Benefits

Salary Range: $100,100 - $166,800 annually.

Benefits:

• Annual Incentive Bonus: Eligibility for an annual incentive bonus, tied to individual and company performance.

• Comprehensive Health & Wellness: Country-specific benefits package, likely including medical, dental, and vision insurance, as detailed on the company's benefits portal.

• Retirement Savings: Potential for a 401(k) or similar retirement savings plan with company matching contributions.

• Paid Time Off: Generous paid time off (PTO), including vacation days, sick leave, and holidays.

• Professional Development: Opportunities for ongoing learning, training, and conference attendance to enhance UX research skills.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

Working Hours: Standard full-time hours are expected to be approximately 40 hours per week, with flexibility for managing research timelines and project demands.

📝 Enhancement Note: The provided salary range is specific to the Maryland, USA region and reflects a senior-level UX Researcher role. The "Annual incentive bonus" is explicitly mentioned, and other benefits are inferred based on typical offerings for a company of this size and industry, with specific details to be confirmed via the provided benefits link.

🎯 Team & Company Context

🏢 Company Culture

Industry: Reed Technology operates within the information services and technology sector, likely focusing on legal, regulatory, and business information solutions. This context implies a need for research that supports complex, data-intensive products.

Company Size: Reed Technology is part of LexisNexis Legal, suggesting it's a significant division within a larger enterprise. The presence of dedicated UX research teams and structured processes indicates a mature organization.

Founded: LexisNexis was founded in 1970, with Reed Technology being a part of the broader RELX group. This long history suggests a stable, well-established company with a deep understanding of its markets.

Team Structure:

• UX Research Team: This role is part of a UX Research function, likely composed of multiple researchers with varying levels of experience. The "Sr UX Researcher I" title suggests potential for informal leadership and mentorship within this team.

• Reporting: The role likely reports to a UX Research Manager or Director, with direct collaboration across product teams.

• Cross-functional Collaboration: Expect close partnerships with UX Designers, Product Managers, Visual Designers, Engineering Leads, and potentially Marketing and Data Analytics teams.

Methodology:

• User-Centric Approach: The company emphasizes a user-centered design process, integrating research throughout the product development lifecycle.

• Data-Driven Decision Making: Research findings are expected to be data-supported and used to inform strategic decisions and product roadmaps.

• Iterative Design & Testing: A culture of continuous improvement through iterative design and regular user testing is likely embedded.

Company Website: https://www.reedtech.com/ (Note: While the provided URL was for the general job board, this is a more relevant link for the operating entity).

📝 Enhancement Note: As Reed Technology is part of LexisNexis Legal and RELX, the company culture likely values deep domain expertise, rigorous analysis, and a commitment to serving professional clients. Operations within such an environment would focus on efficiency, accuracy, and scalable solutions.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior UX Researcher I, indicating a mid-to-senior level position. It requires independent execution of research projects, strategic input, and the ability to mentor junior team members. The scope involves leading research for a specific business or product line, suggesting ownership and influence.

Reporting Structure: The Senior UX Researcher I will likely report to a UX Research Manager or Director. They will work collaboratively with cross-functional teams, including Product Management, UX Design, and Engineering, contributing to the operational deployment of user-centered strategies.

Operations Impact: The core impact of this role is to ensure that product development is deeply informed by user needs and behaviors. This directly influences product-market fit, user adoption, customer satisfaction, and ultimately, revenue generation and market share by reducing the risk of building products that don't meet user needs.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies or product areas within Reed Technology's portfolio.

• Leadership Progression: Potential to advance to a Lead UX Researcher or UX Research Manager role, taking on more strategic oversight and team management responsibilities.

• Cross-functional Mobility: Possibility to move into Product Management or UX Design leadership roles, leveraging a strong understanding of user needs and product strategy.

• Skill Development: Access to training, conferences, and internal workshops for continuous learning in UX research, design thinking, and emerging technologies.

📝 Enhancement Note: The "I" in "Sr UX Researcher I" might suggest an entry point into a senior track, with clear pathways for advancement. The emphasis on strategy and mentorship indicates that career growth will involve increasing scope of influence and leadership.

🌐 Work Environment

Office Type: The role is designated as "Home based-Maryland," indicating a fully remote work arrangement. This offers flexibility and autonomy in managing one's work environment.

Office Location(s): While remote, the role is based in Maryland, USA, suggesting that benefits and compensation are tailored to this region. There may be virtual team meetings and required attendance at occasional in-person events or offsites, though this is not explicitly stated.

Workspace Context:

• Flexibility: A remote setup allows for personalization of the workspace to optimize productivity and comfort for focused research and analysis.

• Technology Enablement: Access to necessary collaboration tools, research software, and communication platforms to facilitate seamless remote work and team interaction.

• Virtual Collaboration: Emphasis on effective virtual communication and collaboration through video conferencing, instant messaging, and project management tools.

Work Schedule: The standard 40-hour work week provides a baseline, but the nature of UX research often involves adapting schedules to accommodate participant availability for interviews and testing, especially across different time zones if applicable. This requires proactive time management and communication.

📝 Enhancement Note: The "Home based-Maryland" designation, combined with "Remote Solely," confirms this is a fully remote position. This environment requires strong self-discipline, excellent communication skills, and proficiency with remote collaboration tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: A key stage will involve presenting your portfolio, showcasing specific case studies that demonstrate your expertise in research methodologies, problem-solving, and impact. Be prepared to discuss your process, challenges, and outcomes in detail.

• Technical/Skills Interview: Expect interviews focused on your technical skills, including specific research techniques, tool proficiency (Qualtrics, Lookback, UserTesting.com), and analytical capabilities. This may involve scenario-based questions or a small research exercise.

• Cross-functional Interviews: Interviews with UX Designers, Product Managers, or Engineering leads to assess collaboration style, communication effectiveness, and understanding of the product development process.

• Final Interview: Potentially with a senior leader or hiring manager to discuss strategic thinking, leadership potential, and overall fit with the team and company culture.

Portfolio Review Tips:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the research questions, the methods used, key findings, your recommendations, and the resulting impact (quantified if possible).

• Highlight Problem-Solving: Showcase how you approached complex or ambiguous research problems and the creative solutions you devised.

• Demonstrate Impact: Emphasize how your research directly influenced product decisions, improved user experience, or contributed to business objectives. Use metrics where available.

• Showcase Methodological Breadth: Include examples that demonstrate your versatility across different research methods and contexts (remote, moderated, unmoderated).

• Be Prepared to Discuss: Anticipate questions about your decision-making process, challenges encountered, how you handled disagreements, and what you learned from each project.

Challenge Preparation:

• Research Design Exercise: You might be asked to outline a research plan for a given product or problem statement. Focus on clear objectives, appropriate methods, and participant recruitment.

• Data Interpretation: You may be presented with mock research data and asked to interpret it, draw conclusions, and propose actionable recommendations.

• Stakeholder Communication Scenarios: Prepare to discuss how you would communicate complex research findings to different audiences (e.g., executives, engineers, designers).

📝 Enhancement Note: The emphasis on a portfolio review and presentation is critical for this role. Candidates should prepare to articulate their strategic thinking, methodological rigor, and demonstrable impact on product development and business outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Qualtrics: Expert-level proficiency required for survey design, distribution, and data analysis.

• Lookback: Essential for moderated and unmoderated remote usability testing, session recording, and participant feedback.

• UserTesting.com (or similar platforms): Proficiency in utilizing platforms for rapid, large-scale user testing and feedback collection.

• Collaboration Suite: Tools like Slack, Microsoft Teams, or similar for day-to-day communication and team interaction.

Analytics & Reporting:

• Analytics Packages: Familiarity with tools such as Google Analytics, Adobe Analytics, or internal product analytics platforms for understanding user behavior in context.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or even advanced Excel/Google Sheets for creating clear and impactful data visualizations of research findings.

• Jira/Confluence: Likely used for project management, sprint planning, and documentation of research activities and findings within product development workflows.

CRM & Automation:

• CRM (e.g., Salesforce): While not a primary tool for UX research, understanding how customer data is managed in a CRM can provide valuable context for research.

• Survey Tools (beyond Qualtrics): Familiarity with other survey platforms like SurveyMonkey or Google Forms might be beneficial for quick data collection.

• Participant Recruitment Tools: Experience with platforms or methodologies for recruiting specific user segments for research studies.

📝 Enhancement Note: The explicit mention of Qualtrics, Lookback, and UserTesting.com indicates these are core requirements. Proficiency in these tools, alongside broader analytical and collaboration platforms, is essential for success in this remote research role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep-seated commitment to understanding and advocating for the user in all product decisions. This value drives the research agenda and informs how insights are translated into action.

• Data-Driven Insights: A belief in the power of evidence-based decision-making, where research findings are rigorously analyzed and presented to support strategic direction.

• Continuous Improvement: An ongoing effort to refine research methodologies, enhance collaboration processes, and iterate on product designs based on user feedback and data.

• Collaboration & Transparency: A culture that encourages open communication, knowledge sharing, and strong partnerships across design, product, and engineering teams to ensure alignment and collective success.

• Innovation: A willingness to explore new research techniques, tools, and approaches to uncover deeper user insights and drive innovative product solutions.

Collaboration Style:

• Partnership-Oriented: The team likely fosters a collaborative environment where UX Researchers work as embedded partners within product teams, rather than as a separate, siloed function.

• Feedback-Rich: An open culture for giving and receiving constructive feedback on research plans, methodologies, and findings to ensure the highest quality outcomes.

• Knowledge Sharing: Regular opportunities for team members to share learnings, best practices, and challenges, perhaps through internal "lunch and learns" or dedicated sync meetings.

• Proactive Engagement: Encouragement to proactively engage with stakeholders, ask clarifying questions, and ensure research efforts are aligned with business objectives.

📝 Enhancement Note: For a company like Reed Technology, the culture likely emphasizes professionalism, analytical rigor, and a dedication to serving professional clients. The UX Research team's values will mirror this, focusing on delivering high-impact, actionable insights that drive product success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Rigor and Speed: Effectively conducting thorough research while meeting tight product development timelines requires strategic prioritization and efficient methodology selection.

• Translating Insights into Action: Ensuring that research findings are not just delivered but are understood, embraced, and acted upon by cross-functional teams, overcoming potential resistance or differing priorities.

• Recruiting Niche Participants: For specialized legal or business software, recruiting participants with the precise domain expertise and user profiles can be challenging.

• Navigating Complex Stakeholder Needs: Managing diverse stakeholder expectations and aligning research objectives with varying business priorities across different product lines or departments.

• Staying Ahead of Methodological Trends: Continuously learning and adapting to new research tools, techniques, and best practices in the rapidly evolving UX field.

Learning & Development Opportunities:

• Advanced Methodologies: Training in specialized research techniques such as generative AI research, advanced quantitative analysis, or longitudinal studies.

• Industry Conferences & Workshops: Opportunities to attend leading UX research conferences (e.g., CHI, UXR Conference) and participate in workshops to gain new skills and network.

• Mentorship Programs: Formal or informal mentorship from senior researchers or leaders within the organization to guide career development and skill enhancement.

• Cross-Functional Exposure: Opportunities to shadow or collaborate closely with Product Managers and UX Designers to deepen understanding of product strategy and design processes.

• Tool Certifications: Pursuing certifications or advanced training in key research platforms like Qualtrics or specialized analytics tools.

📝 Enhancement Note: Identifying potential challenges allows candidates to prepare thoughtful responses during interviews, demonstrating foresight and problem-solving capabilities. Growth opportunities highlight the company's commitment to employee development within the UX research domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define the research strategy for a complex product or feature. What was your process, and what were the key outcomes?" (Focus on strategic planning, methodology selection, and impact.)

• "How do you ensure your research findings are effectively translated into actionable product decisions, especially when stakeholders have differing opinions?" (Highlight communication, influence, and collaboration skills.)

Company & Culture Questions:

• "Based on your understanding of Reed Technology and the legal/business information industry, what do you see as the biggest UX research opportunities or challenges for our products?" (Showcase research and industry understanding.)

• "How do you approach mentoring junior researchers, and what is your philosophy on building strong UX research teams?" (Assess leadership potential and collaborative spirit.)

Portfolio Presentation Strategy:

• Select Diverse Case Studies: Choose 2-3 projects that showcase your range of skills, methodologies, and impact across different product types or research challenges.

• Structure for Clarity: For each case study, follow a clear narrative: Problem -> Your Role -> Research Questions -> Methodology -> Key Findings -> Recommendations -> Impact.

• Quantify Where Possible: Use metrics and data to demonstrate the impact of your research (e.g., "reduced task completion time by X%", "increased user satisfaction by Y points").

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, decision-making process, and how you handled specific challenges within each case study.

• Practice Your Delivery: Rehearse your presentation to ensure it is concise, engaging, and within the allotted time.

📝 Enhancement Note: Preparing for these types of questions and presentation strategies will equip candidates to demonstrate not only their technical UX research skills but also their strategic thinking, leadership potential, and alignment with Reed Technology's operational and cultural values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://relx.wd3.myworkdayjobs.com/LexisNexisLegal/job/Maryland/Sr-UX-Researcher-I_R112230

• Customize Your Resume: Tailor your resume to highlight keywords and responsibilities mentioned in this job description, focusing on UX research strategy, methodology expertise, tool proficiency (Qualtrics, Lookback, UserTesting.com), data analysis, and mentorship. Quantify achievements where possible.

• Curate Your Portfolio: Select and refine 2-3 of your strongest UX research case studies that best demonstrate your strategic approach, methodological rigor, and impact. Ensure they are well-documented and easy to present.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on a clear narrative, articulating your process, and highlighting the business impact of your work. Be ready to discuss your experiences in detail.

• Research Reed Technology: Familiarize yourself with Reed Technology's products, services, and target markets. Understand the company's mission and how UX research contributes to its operational success and product innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.