Sr UX Researcher

📍 Job Overview

Job Title: Sr UX Researcher

Company: BeyondTrust

Location: Remote Canada | Remote United States

Job Type: Full-Time

Category: User Experience Research / Product Development

Date Posted: April 8, 2026

Experience Level: 5-10 years

Remote Status: Fully Remote

🚀 Role Summary

• This role is a Sr. UX Researcher focused on driving product decisions within the cybersecurity SaaS portfolio, specifically in the secrets management space.

• The position requires a proactive and decisive individual who acts as the primary customer advocate, identifying meaningful problems and delivering actionable insights to influence product direction and prioritization.

• Success hinges on translating research findings into concrete product improvements and challenging assumptions to ensure the customer perspective is consistently represented.

• The role offers high ownership, direct impact on product strategy, and the opportunity to solve complex enterprise security challenges.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher, emphasizing a high degree of autonomy, strategic influence, and direct impact on product outcomes within a specialized cybersecurity domain. The description highlights a need for speed, clarity, and a strong point of view, distinguishing it from more academic or request-driven research roles. The focus on "driving product decisions" and "influencing roadmap and prioritization" indicates a senior-level contribution to the product development lifecycle.

📈 Primary Responsibilities

• Own the end-to-end UX research strategy and execution for BeyondTrust’s password and secrets management capabilities.

• Proactively identify and prioritize high-impact user problems across both administrator and end-user experiences within the secrets management ecosystem.

• Conduct rapid, high-quality research to maintain pace with agile product development cycles and deliver timely, actionable insights.

• Translate complex qualitative and quantitative research findings into clear, concise, and prioritized recommendations that directly inform product roadmap and feature prioritization.

• Act as the principal customer advocate throughout product discussions, ensuring user needs and pain points are effectively represented to Product, Design, and Engineering teams.

• Challenge product assumptions and existing opinions when they diverge from validated user needs, defending the user perspective with data and strong reasoning.

• Collaborate closely with Product Managers, Designers, and Engineers from problem definition through solution design to ensure user-centricity.

• Build and maintain strong, trusted relationships with cross-functional stakeholders to ensure research is valued and consistently integrated into decision-making processes.

• Operate with a high degree of independence, managing multiple high-priority research initiatives concurrently without extensive oversight.

• Leverage AI methods where applicable to expedite research processes and enhance insight generation.

📝 Enhancement Note: The responsibilities emphasize a proactive, impact-driven approach to UX research. The expectation to "own" research, "identify and prioritize high-impact problems," and "influence roadmap and prioritization decisions" signifies a strategic leadership component beyond standard research execution. The emphasis on "speed and clarity," "actionable recommendations," and "challenging assumptions" points to a need for a researcher who can operate effectively in a fast-paced B2B product environment and advocate strongly for the user.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for senior UX research roles, providing a strong foundation in research methodologies and user behavior analysis.

Experience: 5–10 years of dedicated experience in UX research, with a significant focus on complex enterprise or B2B software products.

Required Skills:

• Proven track record of driving significant product decisions and influencing product roadmaps through rigorous UX research.

• Strong working knowledge of enterprise software environments and the complexities of administrative workflows, particularly within security domains.

• Demonstrated expertise in conducting end-to-end research, employing a diverse mix of qualitative methods (e.g., interviews, usability testing, contextual inquiry) and quantitative methods (e.g., surveys, analytics analysis).

• Ability to synthesize complex qualitative and quantitative data into clear, actionable insights and strategic recommendations.

• Experience in fast-paced product development environments, demonstrating the capacity to deliver high-quality research outcomes with speed and efficiency.

• Proven ability to influence stakeholders at various levels, including navigating strong opinions and advocating effectively for user needs.

• Familiarity with cybersecurity domains, specifically password/secrets management, credential storage, rotation, and lifecycle workflows.

Preferred Skills:

• Excellent communication, presentation, and storytelling skills to articulate research findings and their implications effectively.

• Strong ability to influence without direct authority, building consensus and driving adoption of user-centric solutions.

• Comfort and proven success working in fast-paced, evolving, and often ambiguous environments.

• Highly self-directed, accountable, and capable of managing multiple high-priority projects simultaneously with consistent delivery.

• Experience with data analysis tools and techniques for quantitative research synthesis.

📝 Enhancement Note: The qualifications emphasize practical experience in B2B/enterprise UX research and a proven ability to translate research into tangible product impact. The specific mention of cybersecurity domains and secrets management is crucial, indicating that domain knowledge or a strong aptitude for learning it quickly is a significant advantage. The emphasis on speed, influence, and self-direction points to a senior candidate expected to operate with minimal supervision.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of complex enterprise/B2B UX research projects, demonstrating end-to-end research ownership from problem identification to influencing product decisions.

• Evidence of translating research insights into actionable recommendations that directly led to product improvements, roadmap adjustments, or strategic shifts.

• Case studies that clearly articulate the problem space, research methodologies employed, key findings, and the measurable impact of the research on product outcomes.

• Examples of how you have effectively influenced stakeholders, navigated strong opinions, and advocated for user needs in challenging environments.

Process Documentation:

• Ability to document research processes, methodologies, and findings clearly and concisely, facilitating knowledge sharing and stakeholder understanding.

• Examples of how you have structured research plans to align with product development sprints and agile methodologies, ensuring timely delivery of insights.

• Documentation showcasing your approach to synthesizing both qualitative and quantitative data to build a comprehensive understanding of user problems and opportunities.

📝 Enhancement Note: For a Senior UX Researcher role, a portfolio is critical for demonstrating real-world impact. The emphasis should be on the outcomes of the research—how it shaped the product, influenced decisions, and led to tangible improvements—rather than just the methodologies themselves. Strong case studies that show the researcher's ability to navigate complex enterprise environments and influence product direction are paramount.

💵 Compensation & Benefits

Salary Range: Given the Sr. UX Researcher title, 5-10 years of experience, and remote availability across Canada and the United States, a competitive salary range would typically fall between $120,000 - $170,000 USD annually. This range can fluctuate based on specific location within these countries, the candidate's precise experience, and the depth of their domain expertise in cybersecurity.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plans (e.g., 401(k) in the US, RRSP matching in Canada) with potential company match.

• Generous Paid Time Off (PTO), including vacation, sick leave, and paid holidays.

• Professional development opportunities, including conference attendance, training, and certifications relevant to UX research and cybersecurity.

• Remote work stipend or home office setup allowance to support a productive remote work environment.

• Life insurance and disability coverage.

• Potential for stock options or performance-based bonuses.

• Employee Assistance Program (EAP) for mental health and well-being support.

Working Hours: Standard full-time hours, typically around 40 hours per week. The remote nature of the role offers flexibility in daily scheduling, provided core collaboration hours are met and research deliverables are met on time.

📝 Enhancement Note: Salary ranges for senior, remote UX researchers in North America are highly competitive, especially in specialized fields like cybersecurity. The provided estimate is based on industry benchmarks for similar roles and experience levels in the US and Canada, considering the demand for experienced researchers in B2B SaaS. Benefits are standard for a company of BeyondTrust's likely size and industry, focusing on employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity Software / Identity Security. BeyondTrust operates in the critical and rapidly evolving cybersecurity sector, focusing on identity security and privileged access management. This industry demands continuous innovation, a strong focus on security best practices, and an understanding of complex threat landscapes.

Company Size: BeyondTrust is a significant player in the cybersecurity market, indicated by its trust from 20,000 customers including 75 of the Fortune 100. This suggests a medium to large enterprise organization with established processes, a global presence, and substantial resources.

Founded: (Information not provided in listing) The company's founding date would provide context on its market maturity and evolution.

Team Structure:

• The UX Researcher will likely be part of a Product or Design team, working closely with Product Managers, UX Designers, and Engineering teams.

• The team structure is expected to be cross-functional, with close collaboration between product development disciplines to ensure user-centricity.

Methodology:

• The company's culture emphasizes a "purpose to life through the work," "safer world through cybersecurity," and "flexibility, trust, and continual learning."

• Product development likely follows agile methodologies, requiring UX research to be fast, iterative, and integrated into development cycles.

• The focus is on "real product decisions" and "actionable insights," indicating a data-driven and outcome-oriented approach to product development.

Company Website: www.beyondtrust.com

📝 Enhancement Note: BeyondTrust's position as a "global identity security leader" implies a sophisticated and competitive market. The emphasis on "purpose," "trust," and "continual learning" suggests a culture that values impact, employee development, and a collaborative approach to problem-solving, particularly within the high-stakes cybersecurity domain. The role's emphasis on speed and direct impact aligns with a modern, agile product development environment.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level UX Researcher role, signifying a high degree of autonomy, responsibility, and influence within the product development lifecycle. Candidates are expected to lead research initiatives, mentor junior team members implicitly or explicitly, and contribute strategic insights that shape product direction. The role is crucial for ensuring the usability and effectiveness of complex enterprise cybersecurity products.

Reporting Structure: The Sr. UX Researcher will likely report to a Director or VP of Product Management, Director of Product Design, or a Head of UX Research. They will work in close collaboration with Product Managers, UX Designers, and Engineering leads on specific product initiatives.

Operations Impact: The role's impact is directly tied to enhancing the usability, effectiveness, and adoption of BeyondTrust's secrets management solutions. By ensuring products meet user needs and solve real problems, the Sr. UX Researcher directly contributes to customer satisfaction, reduced security risks, increased operational efficiency for customers, and ultimately, revenue growth and market competitiveness for BeyondTrust.

Growth Opportunities:

• Specialization: Deepen expertise within specific cybersecurity domains like identity and access management (IAM), privileged access management (PAM), or secrets management.

• Leadership: Transition into a Lead UX Researcher role, managing a team of researchers, or a UX Research Manager position.

• Product Strategy: Move into product management or strategy roles, leveraging deep user understanding to define product vision and strategy.

• Cross-Functional Expertise: Develop broader product development skills, potentially moving into product design leadership or program management roles.

• Industry Influence: Become a recognized expert in UX for cybersecurity through speaking engagements, publications, or industry contributions.

📝 Enhancement Note: The "Sr." designation implies a career path beyond individual contribution, with opportunities for mentorship, strategic leadership, and potentially management. The cybersecurity domain offers rich opportunities for specialization and impact, aligning with the company's mission.

🌐 Work Environment

Office Type: Fully Remote. This positions the role within a distributed workforce model, emphasizing asynchronous communication and digital collaboration tools.

Office Location(s): Remote within Canada and the United States. This allows for flexibility in candidate location within these countries, adhering to legal and tax requirements.

Workspace Context:

• Collaborative Environment: The role requires close virtual collaboration with Product Managers, UX Designers, and Engineers. Expect frequent video calls, shared digital whiteboards, and contributions to shared project management tools.

• Operations Tools & Technology: Access to standard collaboration suites (e.g., Slack, Microsoft Teams), project management software (e.g., Jira, Asana), and specialized UX research platforms (e.g., UserTesting.com, Lookback, Qualtrics).

• Operations Team Interaction: Regular participation in product team meetings, design critiques, roadmap planning sessions, and dedicated research syncs.

Work Schedule: While standard full-time hours (approximately 40 hours/week) are expected, the remote nature offers flexibility. However, researchers must be available during core business hours for collaboration with teams in different time zones and for conducting synchronous research sessions. This requires strong time management skills to balance research activities, stakeholder engagement, and personal availability.

📝 Enhancement Note: The fully remote aspect is a key differentiator. Candidates should be comfortable with digital collaboration, asynchronous communication, and managing their work environment independently. The success of the role hinges on effective virtual teamwork and communication across potentially diverse time zones.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with a recruiter to assess basic qualifications, interest, and cultural fit.

2. Hiring Manager Interview: A more in-depth discussion with the hiring manager (likely a Director of Product or Design) to explore experience, research philosophy, and approach to problem-solving.

3. Portfolio Presentation & Deep Dive: A key stage where the candidate presents 1-2 detailed case studies from their portfolio, demonstrating their research process, impact, and ability to influence product decisions. This will involve discussion with the hiring manager and potentially cross-functional team members (PM, Design, Engineering).

4. Skills-Based Assessment / Whiteboarding: This may involve a practical exercise or a discussion around a hypothetical research problem, assessing problem-solving skills, methodological choices, and collaboration style.

5. Final Round: Possibly interviews with senior leadership or key stakeholders to assess strategic thinking, executive presence, and overall fit with the company culture.

Portfolio Review Tips:

• Focus on Impact: Select case studies that clearly demonstrate how your research led to tangible product improvements, influenced roadmap decisions, or solved significant user problems. Quantify impact where possible (e.g., "led to a 15% increase in task completion rate," "informed a roadmap shift that addressed a key customer pain point").

• Tell a Story: Structure your case studies as narratives: the problem, your approach, the process, the insights, the recommendations, and the outcome. Highlight your specific role and contributions.

• Showcase Methodology Appropriately: While methodology is important, focus on why you chose certain methods and how they were tailored to the specific problem and constraints (e.g., speed, B2B context). Don't get lost in academic details.

• Demonstrate Influence: Provide examples of how you effectively communicated your findings and recommendations to stakeholders, handled pushback, and drove adoption of your insights.

• Tailor to the Role: Emphasize experience with enterprise/B2B products, cybersecurity domains, and situations requiring speed and strong advocacy.

Challenge Preparation:

• Anticipate Scenarios: Be prepared for questions about how you would approach research for a specific feature or problem within secrets management. Think about the user types (admin vs. end-user), potential challenges, and appropriate methods.

• Articulate Your Process: Clearly explain your step-by-step process for defining research questions, selecting methods, recruiting participants, conducting research, analyzing data, and delivering insights.

• Practice Presenting: Rehearse your portfolio presentations to ensure they are concise, engaging, and hit all the key points within the allotted time. Practice answering questions clearly and confidently.

• Research BeyondTrust: Understand their products, their mission, and their market position. This will help you frame your answers and demonstrate genuine interest.

📝 Enhancement Note: The interview process for a senior research role will heavily weigh the portfolio. Candidates need to demonstrate not just research skills, but strategic thinking, business acumen, and the ability to drive product outcomes in a complex B2B environment. The emphasis on speed and influence is a key differentiator to prepare for.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Proficiency with tools for remote usability testing, participant recruitment, and survey administration is essential. Examples include UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey, Typeform.

• Collaboration Suites: Experience with tools like Slack, Microsoft Teams for day-to-day communication and team coordination.

• Project Management: Familiarity with tools such as Jira, Asana, Trello for tracking research projects and integrating with development workflows.

• Design & Prototyping Tools: Basic understanding of tools like Figma, Sketch, or Adobe XD to review designs and prototypes.

Analytics & Reporting:

• Product Analytics Tools: Familiarity with tools like Google Analytics, Pendo, Amplitude, or Mixpanel to understand user behavior patterns and complement qualitative findings.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or built-in analytics dashboards to present quantitative data effectively.

CRM & Automation:

• While not a direct CRM role, understanding how CRM data (e.g., Salesforce) can inform user segmentation or how research insights can feed into customer success workflows is beneficial.

• Familiarity with automation tools might be relevant for survey distribution or data collection processes.

📝 Enhancement Note: The specific tools will vary, but the core requirement is proficiency in platforms that facilitate remote research, collaboration, and data synthesis. The ability to integrate research findings with product analytics and development workflows is key.

👥 Team Culture & Values

Operations Values:

• Customer Advocacy: A deep commitment to understanding and representing the voice of the customer in all product decisions.

• Data-Driven Decision Making: A reliance on evidence and insights to guide strategy, rather than intuition alone.

• Collaboration & Transparency: Open communication and a willingness to work closely with cross-functional teams, sharing knowledge and insights freely.

• Agility & Speed: An ability to adapt quickly to changing priorities and deliver research outcomes efficiently without sacrificing quality.

• Impact & Outcomes: A focus on delivering results that directly contribute to product success and business objectives.

• Continuous Learning: A commitment to staying abreast of new research methodologies, industry trends, and the evolving cybersecurity landscape.

Collaboration Style:

• Proactive Partnership: Actively seeking out collaboration with Product, Design, and Engineering to embed user research early and often in the product lifecycle.

• Evidence-Based Communication: Using research findings and data as the foundation for discussions and decision-making, aiming for constructive debate.

• Feedback Integration: Openness to receiving and providing constructive feedback on research approaches, findings, and product concepts.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings across teams to foster a user-centric culture throughout the organization.

📝 Enhancement Note: The company's description emphasizes a culture of "flexibility, trust, and continual learning" and bringing "purpose to life." The role's requirements for speed, influence, and customer advocacy align with these values, suggesting a dynamic and impact-oriented work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Rigor: In a high-velocity environment, the challenge is to deliver impactful research quickly without compromising methodological soundness. This requires strategic prioritization of research efforts and efficient execution.

• Influencing Without Authority: Effectively advocating for user needs and research-backed recommendations when faced with strong opinions or competing priorities from stakeholders.

• Navigating Complex Domain: Deeply understanding the intricacies of cybersecurity and secrets management to conduct relevant and insightful research.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote setting, ensuring research is visible and integrated.

• Defining and Measuring Impact: Clearly articulating and quantifying the impact of UX research on product success and business outcomes.

Learning & Development Opportunities:

• Deep Domain Expertise: Opportunity to become a subject matter expert in identity security and secrets management, a highly sought-after niche.

• Advanced Methodologies: Exposure to and application of cutting-edge research techniques, including AI-assisted research.

• Strategic Product Influence: Developing skills in product strategy, roadmap planning, and influencing executive-level decisions.

• Cross-Functional Skill Development: Learning from Product Managers, Designers, and Engineers to gain a holistic understanding of product development.

• Mentorship: Potential to mentor junior researchers or be mentored by senior leaders in product or UX.

📝 Enhancement Note: The challenges are directly tied to the role's emphasis on speed, influence, and the complex B2B cybersecurity domain. The growth opportunities are substantial, offering deep specialization and strategic career advancement within a critical technology sector.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching a new feature for our password rotation workflow, considering both administrator and end-user perspectives?" (Prepare to outline your research plan, methodology choices, and key questions.)

• "Describe a time you had to convince a stakeholder with a strong, opposing opinion about your research findings. What was your approach, and what was the outcome?" (Focus on your communication, data-driven advocacy, and negotiation skills.)

• "Given our focus on speed, how would you prioritize research efforts when multiple product teams have urgent requests?" (Demonstrate your ability to triage, scope appropriately, and manage expectations.)

Company & Culture Questions:

• "What interests you most about BeyondTrust and our mission in identity security?" (Research BeyondTrust's products, values, and recent news.)

• "How do you ensure your research aligns with business goals and contributes to product strategy?" (Connect your research process to business impact and KPIs.)

Portfolio Presentation Strategy:

• Structure: Use a clear, consistent structure for each case study:

Problem > Role > Process > Insights > Recommendations > Outcome.

• Visuals: Incorporate relevant visuals (e.g., user journey maps, personas, key UI elements, anonymized quotes) to make your presentation engaging and illustrative.

• Quantify Impact: Whenever possible, present metrics or evidence of the impact your research had on the product or business.

• Highlight Collaboration: Show how you worked with PMs, Designers, and Engineers.

• Be Ready for Deep Dives: Expect detailed questions about your methodology, analysis, and decision-making process. Be prepared to defend your choices.

📝 Enhancement Note: Preparation should focus on demonstrating how you can effectively operate in a fast-paced, B2B, cybersecurity environment, translating research into actionable product improvements and influencing stakeholders. Portfolio presentation is key.

📌 Application Steps

To apply for this Sr. UX Researcher position:

• Submit your application through the provided Greenhouse link.

• Portfolio Customization: Prepare your portfolio to highlight 1-2 key case studies that best demonstrate your experience with enterprise/B2B products, your ability to drive product decisions through research, and your experience in cybersecurity domains or complex workflows. Quantify impact where possible.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "UX Research," "enterprise software," "B2B products," "cybersecurity," "secrets management," "stakeholder influence," and "actionable insights." Highlight achievements that showcase your proactive approach and impact.

• Interview Preparation: Practice articulating your research process, methodological choices, and how you translate insights into actionable product recommendations. Prepare specific examples for behavioral questions, focusing on your ability to influence and work at speed.

• Company Research: Thoroughly research BeyondTrust, their products (especially in secrets management), their mission, and their recent activities. Understand their market position and the challenges they aim to solve for their customers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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