Sr UX Product Designer

📍 Job Overview

Job Title: Sr UX Product Designer Company: QVC Location: West Chester, Pennsylvania, United States Job Type: FULL_TIME Category: UX/Product Design - Digital Commerce & Media Operations Date Posted: 2025-09-17T00:00:00 Experience Level: Mid-Senior Level (5-7+ years) Remote Status: Hybrid

🚀 Role Summary

• Spearhead the design of comprehensive, user-centered digital experiences across QVC's web, mobile, and Over-The-Top (OTT) platforms, focusing on integrating video, commerce, and community engagement.
• Translate complex business requirements and customer needs into intuitive user flows, wireframes, interactive prototypes, and high-fidelity mockups, ensuring a seamless journey from product discovery to checkout.
• Drive innovation in video-driven shopping experiences, including shoppable livestreams and on-demand video content, by crafting engaging and efficient user interfaces.
• Contribute to and leverage advanced Figma capabilities for prototyping, exploring motion and interaction design, and maintaining the integrity of the company's design system.
• Collaborate closely with cross-functional teams including Product Management, Engineering, User Research, and Marketing to ensure design solutions are feasible, impactful, and aligned with business objectives.

📝 Enhancement Note: This role is critical for enhancing QVC's digital commerce ecosystem by bridging the gap between engaging video content and transactional user journeys. The emphasis on "video-driven commerce" and "on every screen" indicates a strategic focus on multi-platform user experience optimization within the retail and media sectors. The hybrid nature suggests a need for strong communication and collaboration skills, both in-person and remotely.

📈 Primary Responsibilities

• Design end-to-end user experiences for digital platforms (web, mobile apps, OTT), encompassing the entire customer journey from initial product discovery to final checkout.
• Develop detailed wireframes, interactive prototypes, and high-fidelity mockups to effectively communicate design concepts, interaction models, and visual designs to stakeholders and development teams.
• Shape and refine video-driven shopping experiences, integrating live streaming, shoppable video, and OTT engagement features to enhance user interaction and conversion rates.
• Translate strategic business goals and user insights into intuitive interaction flows, screen designs, and reusable design patterns that contribute to a scalable and consistent design system.
• Utilize advanced Figma features for rapid prototyping, detailed interaction design, motion studies, and to actively contribute to the evolution and maintenance of the QVC design system.
• Collaborate with Product Owners, Engineers, and Tech Leads throughout the Agile development lifecycle to define technical requirements, validate design feasibility, and ensure detailed implementation of features.
• Partner with the User Research team to integrate qualitative and quantitative user insights into personas, customer journey maps, and iterative design improvements, ensuring solutions are deeply user-centric.
• Provide design leadership and mentorship to other designers, setting project vision, upholding design standards, and driving the execution of key design initiatives.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for end-to-end ownership of design projects, including strategic input, detailed execution, and mentorship. The focus on "video-driven shopping experiences" and "integrating content and commerce" is a key differentiator for this role within the e-commerce space.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Graphic Design, or a related field. Equivalent practical experience will also be considered.

Experience: 5–7+ years of professional experience in User Experience (UX) Design or Product Design, with a strong portfolio showcasing expertise in designing for web and mobile applications.

Required Skills:

• Demonstrated expertise in UX/Product Design with a strong portfolio showcasing end-to-end design processes and impactful solutions.
• Advanced proficiency in Figma, including creating complex interactive prototypes, managing design systems, and collaborating effectively within the tool.
• Experience designing and delivering user experiences for e-commerce, retail, or media platforms, with a focus on conversion optimization and user engagement.
• Proven ability to create detailed wireframes, user flows, journey maps, and high-fidelity mockups.
• Experience working within Agile development methodologies, including familiarity with Jira and sprint-based workflows.
• Strong collaboration skills, with a proven track record of working effectively with Product Managers, Engineers, and User Researchers.
• Experience in translating user research findings and data insights into actionable design decisions.
• Demonstrated experience leading design projects from concept to completion and mentoring junior designers.

Preferred Skills:

• Experience designing for Over-The-Top (OTT) platforms or streaming services.
• Familiarity with video-based content integration within digital products.
• Knowledge of accessibility standards (WCAG) and inclusive design principles.
• Experience with A/B testing and data analysis to inform design iterations.

📝 Enhancement Note: The requirement for advanced Figma skills is a strong indicator of the company's reliance on this tool for design system management and rapid prototyping. The preference for OTT and video experience suggests a need for candidates who can navigate the complexities of media-rich digital products.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5-7 years of UX/Product Design work, with a clear emphasis on projects demonstrating end-to-end design thinking and execution.
• Case studies that detail the design process, including problem definition, user research methodologies, ideation, wireframing, prototyping, user testing, and final implementation outcomes.
• Demonstrate proficiency in Figma, with examples of complex prototyping, design system contributions, and high-fidelity mockups.
• Showcase experience in designing for digital commerce, e-commerce, or retail environments, highlighting user journeys related to product discovery, purchase, and post-purchase engagement.
• Include examples of how user insights and data were leveraged to inform design decisions and measure the impact of design solutions, preferably with quantifiable results.

Process Documentation:

• Provide documentation or case studies that illustrate your approach to user research, including methods used, insights gathered, and how those insights directly influenced design decisions.
• Showcase examples of creating and maintaining design systems or style guides, demonstrating an understanding of scalability, consistency, and component-based design.
• Present workflows that highlight collaboration with cross-functional teams (e.g., product, engineering) during the design and development process, emphasizing communication and feedback loops.
• Include examples of iterative design processes, demonstrating how feedback and testing were incorporated to refine user experiences and achieve desired outcomes.

📝 Enhancement Note: Candidates are expected to present a robust portfolio that not only demonstrates design skills but also a strategic, process-oriented approach to problem-solving and collaboration within an Agile framework. The emphasis on Figma and design systems suggests a need for designers who can contribute to and maintain scalable design solutions.

💵 Compensation & Benefits

Salary Range: For a Sr UX Product Designer with 5-7+ years of experience in West Chester, PA, the typical salary range is approximately $110,000 - $145,000 annually. This estimate is based on industry benchmarks for similar roles in the Philadelphia metropolitan area, considering the company's size and industry.

Benefits:

• Comprehensive health care benefits available from day one, likely including medical, dental, and vision coverage.
• 401(k) retirement savings plan with potential company matching contributions.
• Generous Paid Time Off (PTO) policy, which may include vacation, sick leave, and personal days.
• Tuition reimbursement program to support continued education and professional development.
• Employee Assistance Program (EAP) offering confidential support for personal and work-related issues.
• Parental leave benefits for new parents.
• Paid volunteer hours, encouraging community involvement.
• Employee discounts on QVC products and services.

Working Hours: The standard workweek is likely 40 hours, aligning with a full-time employment status. While specific flexibility details are not provided, hybrid roles often offer some degree of flexibility in daily start/end times, contingent on team needs and collaboration schedules.

📝 Enhancement Note: The salary range is an estimate based on industry standards for a senior-level UX designer in the specified region. The comprehensive benefits package is typical for a large, established company like QVC, offering strong support for employees' well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail, E-commerce, Media, and Live Social Shopping. QVC Group operates as a Fortune 500 company, leveraging video-driven commerce across multiple platforms. Company Size: QVC Group is a large organization, indicated by its Fortune 500 status and multiple retail brands (QVC, HSN, Ballard Designs, etc.). This size suggests a structured environment with established processes and opportunities for cross-team collaboration. Founded: QVC was founded in 1986. This long history implies a stable company with a deep understanding of its market and a proven ability to adapt to evolving retail landscapes.

Team Structure:

• The UX Designer will report to the Senior Manager, UX Research & Design, indicating a dedicated design function within a product or digital organization.
• The role involves close collaboration with Product Managers, Engineers, User Researchers, and other business partners, suggesting a matrixed or cross-functional team environment common in tech and digital product development.
• Expect to work within product teams that are likely organized around specific customer journeys, platforms (web, mobile, OTT), or business initiatives.

Methodology:

• The company operates within an Agile development framework, requiring designers to be adaptable and responsive to iterative feedback and changing priorities.
• A strong emphasis is placed on user-centered design, with collaboration with the User Research team being a key component of the design process.
• The mention of a design system and advanced Figma usage suggests a focus on creating scalable, consistent, and efficient design solutions.

Company Website: https://www.qvc.com/

📝 Enhancement Note: QVC's position as a major player in live social shopping, combining video content with e-commerce, presents a unique and dynamic environment for UX designers. The company's scale and established brands mean designers will work on products with significant user reach.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Product Designer role, placing it at a mid-to-senior level within the design hierarchy. It requires a significant level of autonomy, expertise, and the ability to lead and mentor. The role is expected to contribute to strategic design decisions and influence product direction.

Reporting Structure: The Sr UX Product Designer reports to the Senior Manager, UX Research & Design. This structure indicates a clear line of reporting within a design leadership framework, providing guidance and career path support.

Operations Impact: The designer's work directly impacts the customer experience across QVC's digital platforms, influencing user engagement, conversion rates, and overall customer satisfaction. By designing seamless and intuitive interfaces for video-driven commerce, the role contributes significantly to QVC's revenue generation and market position.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like OTT design, interactive video experiences, or advanced prototyping within Figma.
• Leadership Development: Potential to grow into a Lead UX Designer or Design Manager role, taking on more strategic responsibilities and managing design teams.
• Cross-Functional Exposure: Gain exposure to various aspects of the digital commerce business, including product management, engineering, marketing, and data analytics, which can broaden career horizons.
• Mentorship: Opportunity to mentor junior designers, honing leadership and communication skills.

📝 Enhancement Note: The "Senior" title implies a path towards leadership or principal-level individual contributor roles. QVC's large, multi-brand structure could offer diverse project experiences and internal mobility opportunities for career growth within the operations and digital product space.

🌐 Work Environment

Office Type: This is a hybrid role, meaning a mix of in-office and remote work. The West Chester, PA location is specified as the primary base.

Office Location(s): The primary office location is QVC's West Chester, PA facility ("Studio Park"). This suggests a professional office environment designed to support creative and collaborative work.

Workspace Context:

• The hybrid model likely allows for focused individual work remotely and collaborative sessions, team meetings, and brainstorming in the physical office.
• Expect access to standard office technology and potentially specialized design software and hardware necessary for UX design.
• Opportunities for direct interaction with design peers, product managers, researchers, and potentially other stakeholders within the West Chester office, fostering a collaborative design culture.

Work Schedule: The role is full-time, typically involving a standard 40-hour workweek. While specific hours might have some flexibility, the hybrid nature requires coordination for in-office days to maximize team collaboration and impact.

📝 Enhancement Note: The hybrid work arrangement suggests a balance between focused individual work and team collaboration. Candidates should be comfortable working both independently and in a shared office environment, with strong communication skills to bridge the gap between remote and in-office interactions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your resume and portfolio to assess qualifications and fit. Be prepared to articulate your experience and design philosophy concisely.
• Portfolio Presentation/Design Challenge: You will likely be asked to present your portfolio, walking through 1-3 key case studies that best represent your skills and experience relevant to QVC's digital platforms and video commerce focus. This may also include a design challenge, either take-home or live, to assess your problem-solving and design process in real-time.
• Team/Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially other designers or stakeholders to evaluate collaboration skills, technical understanding, and cultural fit.
• Hiring Manager Interview: A final interview with the Senior Manager, UX Research & Design, to discuss vision, leadership potential, and alignment with team goals.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 projects that best showcase your end-to-end UX process, particularly those involving e-commerce, video integration, or complex digital platforms.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you overcame, your design decisions, and the measurable impact of your work. Use visuals effectively.
• Highlight Figma Proficiency: Be ready to demonstrate your Figma skills, especially regarding prototyping, design systems, and collaboration features.
• Showcase Video/Commerce Experience: Emphasize projects related to retail, e-commerce, or any experience integrating video content into digital products.
• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction, reduced task completion time).

Challenge Preparation:

• Understand the Context: Research QVC's business, its target audience, and its digital platforms (website, apps, OTT). Think about the unique challenges of video-driven commerce.
• Focus on Process: For any design challenge, emphasize your thought process, problem-solving approach, and how you would leverage user research and data.
• Communicate Clearly: Be prepared to articulate your design decisions and rationale clearly and concisely, both verbally and visually.
• Consider Constraints: Recognize that real-world design often involves constraints (technical, business, time). Show how you navigate these.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on portfolio quality and the ability to articulate a user-centered design process. Candidates should prepare to discuss their experience with Figma in detail and demonstrate how their work has delivered measurable business value.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, design system management, and collaboration. Advanced proficiency is a key requirement.
• Jira: Used for Agile project management, tracking user stories, bugs, and sprint workflows. Familiarity with its use in a design context is expected.
• Prototyping Tools: While Figma is specified, experience with other prototyping tools like InVision, Adobe XD, or Principle might be beneficial.

Analytics & Reporting:

• Web/App Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms for understanding user behavior and measuring design impact.
• User Research Tools: Experience with tools for usability testing, surveys, and user feedback collection (e.g., UserTesting.com, SurveyMonkey).

CRM & Automation:

• While not explicitly a CRM role, understanding how UX design integrates with customer data platforms and marketing automation tools for personalized experiences can be advantageous.

📝 Enhancement Note: Figma is clearly the cornerstone of the design technology stack for this role. Proficiency here is non-negotiable. Familiarity with Agile tools like Jira is also critical for seamless integration into the development workflow.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of QVC's diverse customer base through user-centered design.
• Collaboration: Valuing teamwork, open communication, and cross-functional partnerships to achieve shared goals.
• Innovation: Encouraging creative problem-solving and the exploration of new approaches to enhance the digital shopping experience.
• Efficiency & Scalability: Designing solutions that are not only effective but also scalable and maintainable, often through the use of design systems.
• Data-Driven Decisions: Utilizing user data and research insights to inform design choices and measure success.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work closely with product, engineering, and research teams, acting as a bridge between user needs and technical capabilities.
• Iterative Feedback: A culture that embraces feedback loops, continuous improvement, and iterative design processes.
• Shared Ownership: Team members are encouraged to contribute to a shared vision and take ownership of their contributions to product success.

📝 Enhancement Note: The company culture appears to value a blend of customer empathy, collaborative problem-solving, and a data-informed approach to design within an agile framework. Designers are expected to be proactive communicators and team players.

⚡ Challenges & Growth Opportunities

Challenges:

• Integrating Video and Commerce Seamlessly: Designing intuitive user flows that effectively blend engaging video content with transactional elements, a core differentiator for QVC.
• Multi-Platform Consistency: Ensuring a cohesive and high-quality user experience across diverse platforms (web, mobile apps, OTT) with varying technical constraints and user interaction models.
• Balancing User Needs with Business Goals: Effectively translating complex business objectives into user-friendly designs that also drive key performance indicators for QVC.
• Rapidly Evolving Digital Landscape: Staying abreast of emerging technologies and user behavior trends in digital commerce and media to ensure QVC's platforms remain competitive.

Learning & Development Opportunities:

• Advanced UX Skills: Deepen expertise in areas like interaction design for video, cross-platform design systems, and advanced prototyping techniques.
• Industry Insights: Gain in-depth knowledge of the live social shopping and video commerce industries.
• Mentorship: Receive guidance from senior design leaders and have opportunities to mentor junior designers.
• Professional Development: Potential access to industry conferences, workshops, and online courses to stay current with UX best practices and tools.

📝 Enhancement Note: The primary challenges revolve around the unique intersection of video, e-commerce, and multi-platform delivery. Growth opportunities are strong for designers looking to specialize in these cutting-edge areas of digital product development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed an experience that successfully integrated video content with e-commerce functionality. What were the key challenges and how did you overcome them?" (Focus on process, problem-solving, and impact.)
• "How do you approach designing for multiple platforms (web, mobile, OTT) while maintaining brand consistency and a seamless user experience?" (Highlight your multi-platform strategy and understanding of platform-specific nuances.)
• "Walk us through your process for creating and maintaining a design system in Figma. What are the benefits and challenges?" (Demonstrate your Figma expertise and understanding of scalable design.)
• "Tell us about a complex problem you solved through UX design. What was your approach, what trade-offs did you consider, and what was the outcome?" (Showcase your problem-solving skills and ability to balance user needs with business constraints.)

Company & Culture Questions:

• "What interests you about QVC and its unique position in the market as a live social shopping company?" (Show your research and genuine enthusiasm for the company's model.)
• "How do you collaborate with product managers and engineers in an Agile environment? Describe your experience using tools like Jira." (Emphasize your teamwork and process integration skills.)
• "How do you incorporate user research and data insights into your design process?" (Highlight your user-centric and data-informed approach.)
• "How do you handle constructive criticism or differing design opinions from stakeholders?" (Demonstrate your ability to be receptive and collaborative.)

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: Problem Statement, Your Role, Target Audience, Process (Research, Ideation, Design, Testing), Key Design Decisions, Solution, and Outcomes/Impact (quantified if possible).
• Visuals: Use high-quality mockups, wireframes, and prototypes to illustrate your work. Annotate key design elements and user flows.
• Narrative: Tell a compelling story about each project, focusing on the problem you solved and the value you delivered.
• Figma Showcase: Be prepared to briefly demonstrate your Figma skills, perhaps by showing a complex prototype or how you contributed to a design system.
• Conciseness: Be mindful of time and focus on the most impactful aspects of your work.

📝 Enhancement Note: Candidates should prepare to articulate their design process, demonstrate deep Figma proficiency, and clearly connect their past work to QVC's specific business model of video-driven commerce. Understanding QVC's brand and target audience will be crucial for tailoring responses.

📌 Application Steps

To apply for this Sr UX Product Designer position:

• Submit your application through the provided link on the QVC careers portal.
• Portfolio Customization: Tailor your portfolio to highlight projects most relevant to QVC's digital platforms, e-commerce, and video-driven experiences. Prioritize case studies that showcase your Figma proficiency and end-to-end design process.
• Resume Optimization: Ensure your resume clearly articulates your 5-7+ years of UX/Product Design experience, emphasizing skills in Figma, Agile methodologies, e-commerce design, and any video-related projects. Quantify achievements wherever possible.
• Interview Preparation: Practice presenting your portfolio, focusing on clear storytelling, articulating your design process, and demonstrating your problem-solving abilities. Prepare to discuss your experience with Figma and how you would contribute to QVC's design system.
• Company Research: Familiarize yourself with QVC's business model, its brands, its digital presence (website, apps, OTT), and its target audience. Understand the unique aspects of live social shopping and video commerce.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.