Sr. UX Product Designer - 10907

📍 Job Overview

Job Title: Sr. UX Product Designer

Company: ICSI.

Location: Fort Worth, TX

Job Type: CONTRACTOR

Category: UX/Product Design Operations

Date Posted: April 20, 2026

Experience Level: Mid-Level (3-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving user experience for customer and employee-facing applications within a multidisciplinary UX team.

• The Sr. UX Product Designer will influence product and design decisions, taking ownership of initiatives from inception through implementation.

• The position involves working within a cross-functional team, collaborating with Engineering and Product Owners to execute UX best practices.

• Key responsibilities include end-to-end UX design processes, user research, creating design deliverables, and mentoring junior designers.

📝 Enhancement Note: While the job title is "Sr. UX Product Designer," the description emphasizes "Product and Design Operations" as potential focus areas, suggesting a need for candidates who can either directly contribute to product design or help scale design processes across the enterprise. The mention of "DesignOps" indicates a focus on operationalizing design, which aligns with the broader scope of operations roles.

📈 Primary Responsibilities

• Lead end-to-end UX design processes, from initial ideation through final implementation, ensuring alignment with business objectives and user needs.

• Collaborate closely with Product Owners and Engineering teams to translate user requirements and business goals into effective, user-centered design solutions within an agile framework.

• Develop comprehensive design deliverables, including conceptual diagrams, wireframes, user flows, interactive prototypes, and high-fidelity visual mockups, adhering to established design standards and a design system.

• Conduct rigorous user research, including usability testing (both moderated and unmoderated), heuristic evaluations, and user interviews, to gather insights and validate design hypotheses.

• Influence product and design decisions by presenting research findings, design rationale, and user feedback clearly and compellingly to diverse stakeholders, leveraging storytelling techniques.

• Champion user-centered design principles and accessibility standards (e.g., WCAG 2.0+ AA compliance) throughout the design lifecycle, ensuring designs are responsive and adaptive for various platforms (desktop, mobile, web).

• Mentor and guide other designers on the team, fostering a collaborative environment and promoting the adoption and contribution to enterprise-wide design systems and standards.

• Manage project timelines and deliverables using agile project management tools such as Rally, Jira, or Aha!, providing timely status updates on work progress, potential issues, and risks.

• Contribute to the evolution of Design Operations by identifying opportunities for process improvements, standardization, and scaling design capabilities across the organization.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design work and strategic contributions, particularly with the mention of "Design Operations." This suggests the need for a candidate who can not only execute design but also think about how design scales and operates within a large organization.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related discipline.

• Equivalent practical experience or training will also be considered.

Experience:

• Minimum of 3 years of experience as a UX practitioner, with a strong background in user experience design, interaction design, or a similar role.

• Experience working collaboratively with Engineering teams from project inception through implementation, preferably within an agile development environment.

• Proven experience in designing responsive, adaptive, and accessible digital products.

• Experience designing for various platforms including mobile applications (iOS and Android), desktop applications, and web applications.

Required Skills:

• Proficiency in modern design and prototyping tools, such as Figma and Adobe Creative Suite (CC).

• Strong understanding of user-centered design principles and methodologies.

• Expertise in creating comprehensive UX deliverables: conceptual diagrams, wireframes, user flows, and interactive prototypes.

• Experience conducting various user research methods, including usability testing (remote unmoderated and moderated), user interviews, and heuristic reviews.

• Familiarity with agile methodologies and experience using project management tools like Rally, Jira, or Aha!.

• Ability to design for accessibility standards (e.g., WCAG 2.0+ AA compliance) and implement responsive/adaptive design patterns.

Preferred Skills:

• Experience with accessibility standards beyond WCAG 2.0+ AA, localization, and inclusive design practices.

• Ability to contribute to and promote the adoption of design systems and design standardization across an enterprise.

• Understanding of front-end development languages such as HTML, CSS, and JavaScript.

• Advanced analytical skills for complex data problems and implementing sustainable solutions.

• Experience with emerging technologies like generative AI and spatial computing.

• Strong organizational skills for managing complex flows and wireframes.

📝 Enhancement Note: The "3+ years" requirement for UX practitioners, coupled with the "Sr." title, suggests a mid-level role. The inclusion of "DesignOps" in preferred qualifications indicates a desire for candidates with an understanding of how to operationalize design processes, which is a key aspect of GTM and RevOps functions in ensuring design scalability and efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design projects, demonstrating your process from initial research and ideation through to final implementation and iteration.

• Include examples of how you have applied user-centered design principles and data-driven insights to solve complex user problems.

• Present case studies that highlight your ability to collaborate effectively with cross-functional teams (Engineering, Product Management) and influence product decisions.

• Demonstrate proficiency in creating detailed wireframes, user flows, interactive prototypes, and high-fidelity visual designs using industry-standard tools.

Process Documentation:

• Detail your approach to user research, including methodologies used (e.g., usability testing, interviews, surveys) and how research findings informed design decisions.

• Illustrate your wireframing and prototyping process, emphasizing how these tools were used to explore and validate design concepts before development.

• Document your experience with design systems, including how you have contributed to, utilized, or advocated for design standardization and reusable components.

• Explain your workflow for collaborating with engineering teams, including how you hand off designs, manage iterations, and ensure design fidelity during implementation.

• Provide examples of how you have incorporated accessibility standards (e.g., WCAG 2.0+ AA) and responsive design principles into your design process.

📝 Enhancement Note: For a Sr. UX Product Designer role, especially one with DesignOps implications, a portfolio should not just show final designs but also the process and thinking behind them. Candidates should be prepared to discuss how they identify user needs, iterate on solutions, and collaborate with technical teams. The "DesignOps" aspect suggests that demonstrating an understanding of scaling design processes or contributing to design systems would be highly beneficial.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $90,000 - $130,000 Annually

• Explanation: This estimate is based on market research for Sr. UX Product Designer roles in Fort Worth, Texas, considering the experience level (3-5 years), the contractor employment type, and the industry (Aerospace/Aviation, often offering competitive compensation for specialized roles). This range reflects typical base salaries for contract positions requiring specialized design and product development skills in a major metropolitan area.

Benefits:

• Employment Type: W2 Contract position.

• Note: This position is explicitly listed as a "CONTRACTOR - No Benefits" role. Standard benefits such as health insurance, paid time off, retirement plans, and other employee perks typically associated with full-time employment are not provided for this contract role.

Working Hours:

• Standard Full-Time, approximately 40 hours per week.

• The role operates within standard business hours, likely aligning with the company's operational schedule in Fort Worth.

📝 Enhancement Note: The salary range is an estimation for a W2 contract role in Fort Worth, TX, for a Sr. UX Product Designer with 3-5 years of experience. This range is derived from industry benchmarks for similar contract positions in major US cities, factoring in the specialized nature of UX/Product Design within a large corporation like American Airlines (implied by the "Digital Customer Experience team within the Customer Experience Organization at American Airlines" context from the description). The absence of benefits is a critical factor for contractors and should be clearly understood by applicants.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software Design / Aerospace & Aviation (implied by American Airlines context)

Company Size: The description mentions working within the "Digital Customer Experience team within the Customer Experience Organization at American Airlines." American Airlines is a large enterprise, indicating this role is within a major corporation, likely with thousands of employees. ICSI, the hiring organization, is indicated as "icsicad.com" and "icsi.edu", suggesting it could be a consulting firm or a technology provider working with educational or large enterprise clients. Given the "American Airlines" reference, ICSI is likely a vendor or consulting partner.

Founded: The LinkedIn data shows ICSI was founded in 1983. This indicates a long-standing organization with established processes and a history in its field.

Team Structure:

• The role is part of the Digital Customer Experience (CX) team within the broader Customer Experience Organization.

• It's a multidisciplinary UX team focused on customer and employee-facing applications.

• The designer will work within a cross-functional team, collaborating with Product Owners, Engineering, and potentially other UX designers.

Methodology:

• Agile methodologies are explicitly mentioned as the framework for collaboration and product development.

• User-centered design principles are central to the team's approach.

• Emphasis on research, data analysis, and iterative design based on feedback.

• Systems thinking and information architecture are important considerations for designing complex applications.

• Collaboration with Engineering for efficient implementation is a key part of the workflow.

Company Website: http://www.icsicad.com

📝 Enhancement Note: The context strongly suggests ICSI is a vendor or partner working with a large client like American Airlines. This means the candidate will likely experience a corporate environment but within the structure of a contracted service provider. The "icsi.edu" domain could imply a connection to educational institutions or a broader scope than just commercial clients. The emphasis on "American Airlines" context is crucial for understanding the scale and nature of projects.

📈 Career & Growth Analysis

Operations Career Level: This is a "Sr." level UX Product Designer role, indicating a mid-to-senior level position. It requires independent work, the ability to influence decisions, and potentially mentor junior team members. The "DesignOps" aspect could offer a pathway into more operational or strategic design leadership roles if the candidate excels.

Reporting Structure: The role is within the Digital Customer Experience team. The designer will report to a UX Manager or Lead within this team. They will collaborate extensively with Product Owners and Engineering leads from various product lines.

Operations Impact: The UX designer's impact is crucial in shaping the user experience of customer and employee-facing applications. This directly affects user satisfaction, efficiency, adoption rates, and ultimately, the business's ability to serve its customers and employees effectively. By influencing product decisions and ensuring high-quality design, the role contributes to the overall success and efficiency of the digital customer experience. A focus on DesignOps further amplifies this impact by enabling more efficient and consistent design delivery across the enterprise.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific UX areas like user research, interaction design, visual design, or accessibility.

• Design Leadership: Progress into a Lead Designer role, taking on more complex projects and mentoring a larger team.

• Design Operations: Transition into a Design Operations role, focusing on process, tools, standards, and scaling design across the organization.

• Cross-functional Expertise: Gain experience working with diverse product lines and stakeholders within a large enterprise context.

• Contract Extensions/Full-Time Conversion: Depending on performance and business needs, contract roles can sometimes lead to extensions or conversion to full-time employment if available.

📝 Enhancement Note: The "Sr." designation implies a level of autonomy and expected leadership. The mention of mentoring suggests an opportunity for individuals who want to start developing leadership skills. The dual focus on product design and DesignOps offers distinct career trajectories.

🌐 Work Environment

Office Type: The role is specified as "On-site" in Fort Worth, TX. This suggests a traditional office environment where in-person collaboration is expected.

Office Location(s): Fort Worth, Texas. Candidates should confirm the specific office address and accessibility for commuting.

Workspace Context:

• Collaborative Environment: The role emphasizes working within cross-functional teams, suggesting a collaborative office setting where designers, engineers, and product managers work together closely.

• Tools and Technology: Access to modern design and prototyping tools (Figma, Adobe CC) will be provided or expected to be used. Project management tools (Rally, Jira, Aha!) will be integral to daily workflow.

• Team Interaction: Regular team meetings, design reviews, and stakeholder presentations will be part of the routine, fostering interaction and knowledge sharing within the UX team and with other departments.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week).

• The work schedule is likely to be Monday to Friday, during typical business hours, aligning with the on-site requirement. Flexibility may be limited due to the on-site nature and contractor status, but this should be clarified during the interview process.

📝 Enhancement Note: The on-site requirement in Fort Worth is a key factor. Candidates should consider their willingness and ability to commute to this location regularly. The collaborative office environment implies a need for strong interpersonal and communication skills for effective teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and resumes, focusing on experience with UX design, agile methodologies, and required tools.

• Portfolio Review: Candidates will be asked to present their portfolio, showcasing end-to-end UX projects. Be prepared to discuss your process, decision-making, and collaboration.

• Technical/Skills Interview: This may involve a practical design exercise (e.g., a take-home challenge or a live design critique) to assess your design skills, problem-solving abilities, and familiarity with design tools.

• Cross-functional/Stakeholder Interview: You may meet with Product Owners, Engineers, or other stakeholders to assess your collaboration style, communication skills, and ability to integrate into a cross-functional team.

• Final Interview: A discussion with senior leadership or the hiring manager to assess cultural fit, strategic thinking, and overall suitability for the role.

Portfolio Review Tips:

• Curate Select Projects: Choose 2-3 strong projects that best represent your end-to-end UX design capabilities, including user research, wireframing, prototyping, visual design, and outcomes.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your design decisions, and the results achieved. Use visuals effectively.

• Highlight Collaboration: Emphasize how you worked with cross-functional teams (Engineers, Product Managers) and stakeholders.

• Showcase Process: Detail your research methodologies, iteration cycles, and how user feedback shaped your designs.

• Address DesignOps: If applicable, include examples of how you contributed to design systems, scaled design processes, or improved design efficiency.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target users, and business goals. Ask clarifying questions.

• Outline Your Approach: Before diving into design, outline your strategy: what research would you do, what key user flows would you prioritize, what assumptions are you making?

• Focus on Process: Demonstrate your design thinking process. It's often more important than producing a pixel-perfect final design within a limited time.

• Justify Decisions: Be prepared to explain the rationale behind your design choices.

• Consider Constraints: Think about technical feasibility, accessibility, and business requirements.

📝 Enhancement Note: The emphasis on a portfolio and the mention of "DesignOps" suggest that interviewers will be looking for not just design execution but also strategic thinking about how design functions within a larger organization and how processes can be optimized for efficiency and scalability.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Adobe Creative Suite (Photoshop, Illustrator, XD). Proficiency in at least one primary tool is essential.

• Project Management: Rally, Jira, Aha! - Experience with these tools for tracking progress, managing sprints, and reporting status is required.

Analytics & Reporting:

• While not explicitly listed, experience with analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure design impact would be beneficial.

CRM & Automation:

Other Relevant Technologies:

• Frontend Development: Understanding of HTML, CSS, and JavaScript is preferred, allowing for better collaboration with engineers and a grasp of implementation constraints.

• Accessibility Tools: Familiarity with tools for testing and ensuring WCAG compliance.

• User Research Platforms: Experience with tools for remote unmoderated testing and moderated testing devices/platforms.

• Emerging Technologies: Familiarity with generative AI and spatial computing is a plus, indicating an interest in forward-thinking design.

📝 Enhancement Note: The core tools are Figma/Adobe CC and project management software. The mention of HTML/CSS/JavaScript indicates a need for designers who can bridge the gap between design and development, ensuring technical feasibility. Familiarity with user research platforms is also key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user throughout the design and development process.

• Collaboration: A strong emphasis on working effectively within cross-functional teams, sharing knowledge, and valuing diverse perspectives.

• Agility & Iteration: Embracing agile methodologies to adapt quickly to feedback and evolving requirements, with a focus on continuous improvement.

• Excellence & Quality: Striving for high-quality design outcomes that are not only functional and aesthetically pleasing but also accessible and user-friendly.

• Efficiency & Scalability: (Implied by DesignOps focus) A drive to optimize design processes, promote standardization, and enable the efficient scaling of design efforts across the organization.

Collaboration Style:

• Cross-functional Integration: Actively partnering with Product Owners, Engineering, and other stakeholders to ensure alignment and shared understanding of project goals and user needs.

• Open Communication: Maintaining transparent and frequent communication regarding design progress, challenges, and decisions.

• Feedback-Driven: Open to receiving and providing constructive feedback during design reviews and team discussions to refine solutions.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings, particularly in areas like design systems, research findings, and new methodologies.

📝 Enhancement Note: The culture likely reflects a large corporate environment with a focus on structured processes (agile, DesignOps) and cross-functional teamwork. The "American Airlines" context suggests a culture that values reliability, efficiency, and customer service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: A common challenge in product design, requiring strong negotiation and problem-solving skills to find optimal solutions.

• Influencing Stakeholders: Convincing diverse stakeholders with varying priorities and levels of design understanding to adopt recommended UX solutions.

• Working within a Large Enterprise: Navigating complex organizational structures, established processes, and potentially legacy systems within a large company like American Airlines.

• Maintaining Design Consistency: Ensuring a cohesive user experience across numerous applications and platforms, especially when working with different product teams or contributing to enterprise-wide design systems.

• Keeping Pace with Evolving Technology: Staying current with new design tools, methodologies, and emerging technologies (like generative AI, spatial computing) while delivering on current project demands.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to refine skills in areas like advanced user research, complex information architecture, or inclusive design.

• Design Systems Contribution: Potential to contribute to or lead the development and maintenance of enterprise-level design systems, a valuable skill for scaling design.

• Mentorship: Engaging in mentorship, either as a mentor to junior designers or being mentored by senior UX leaders.

• Industry Trends: Exposure to cutting-edge technologies and design approaches relevant to airline customer experience and employee tools.

• Cross-functional Exposure: Gaining deep understanding of how UX integrates with product management and engineering in a large-scale operational environment.

📝 Enhancement Note: The challenges are typical for senior roles in large organizations, requiring strong soft skills alongside technical ones. The growth opportunities are geared towards specialization and leadership within the UX/DesignOps domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced and how you approached it, including your research, design process, and the outcome. How did you influence stakeholders?"

• "How do you balance user needs with technical limitations and business objectives? Provide an example."

• "Walk us through your process for developing a new feature from ideation to implementation. How do you collaborate with engineering and product management?"

• "How do you ensure your designs are accessible and meet standards like WCAG 2.0+ AA?"

Company & Culture Questions:

• "What do you know about American Airlines' digital customer experience and what excites you about designing for it?"

• "How do you approach collaboration within a cross-functional team, especially when there are differing opinions?"

• "How do you stay updated on the latest UX trends and technologies?"

• "Describe your experience working in an agile environment. What are the benefits and challenges?"

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly outline: Problem, Your Role, Process, Solution, and Results.

• Focus on Your Process: Emphasize how you arrived at your solutions, not just the final visuals. Show your thinking, research, iterations, and decision-making.

• Quantify Impact: Use data and metrics to demonstrate the success and business value of your designs.

• Highlight Collaboration: Explain how you worked with others and managed stakeholder expectations.

• Be Concise and Engaging: Tell a compelling story. Practice your presentation to ensure it flows well and stays within the allotted time.

• Prepare for Q&A: Anticipate questions about your design choices, challenges, and alternative approaches.

📝 Enhancement Note: Interview questions will likely probe for both hands-on design skills and the strategic/operational thinking required for a senior role, especially with the DesignOps component. Candidates should be ready to discuss their process, collaboration, and impact.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided JazzHR link on the ICSI website or the direct application link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience in UX design, interaction design, user research, agile methodologies, and any relevant experience with design systems or DesignOps.

• Portfolio Preparation: Ensure your online portfolio is up-to-date and showcases 2-3 of your strongest end-to-end UX projects. Be ready to walk through your process, decisions, and outcomes for each.

• Company Research: Familiarize yourself with ICSI, their work (especially any relevant projects or case studies), and the implied client context (American Airlines' digital presence). Understand their approach to design and technology.

• Interview Practice: Prepare to discuss your experience with design tools (Figma, Adobe CC), project management software (Rally, Jira, Aha!), and your approach to user-centered design, accessibility, and collaboration. Practice articulating your design process and the impact of your work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.