SR UX Designer Salesforce

📍 Job Overview

Job Title: SR UX Designer Salesforce Company: ília Location: Brasil Job Type: Full-time Category: User Experience (UX) / User Interface (UI) Design (Salesforce Focus) Date Posted: 2025-09-11T13:29:41 Experience Level: Mid-Level (2-5 years) Remote Status: Remote Solely

🚀 Role Summary

• Design and optimize user experiences across various Salesforce clouds, including Sales, Service, and Experience, leveraging deep understanding of the Salesforce ecosystem.
• Develop intuitive and user-centric interfaces through wireframing, prototyping, and mockup creation, adhering to best practices in UX/UI design.
• Drive digital transformation initiatives by collaborating with cross-functional teams to translate complex business requirements into practical and innovative Salesforce solutions.
• Conduct user research, usability testing, and stakeholder interviews to validate design hypotheses and ensure continuous improvement of the user journey.
• Ensure design consistency and adherence to the Salesforce Lightning Design System (SLDS) and platform standards, supporting the implementation of LWC components.

📝 Enhancement Note: While the job title is "SR UX Designer Salesforce," the provided experience level (2-5 years) and core responsibilities suggest a strong mid-level contributor role. The emphasis on Salesforce clouds and SLDS indicates a specialized UX/UI position within the Salesforce platform, rather than a general UX role.

📈 Primary Responsibilities

• Map detailed user journeys and process flows across multiple Salesforce clouds (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.) to identify pain points and opportunities for enhancement.
• Create high-fidelity prototypes, wireframes, and mockups that clearly articulate user flows, interaction design, and visual elements, prioritizing usability and adherence to design principles.
• Collaborate closely with Product Managers, Business Analysts, and Development teams to gather requirements, provide design expertise, and ensure seamless integration of UX/UI designs into the Salesforce platform.
• Conduct qualitative and quantitative user research, including usability testing, user interviews, and heuristic evaluations, to gather feedback and inform design iterations.
• Ensure all designed solutions strictly adhere to the Salesforce Lightning Design System (SLDS) guidelines and maintain consistency with the overall Salesforce platform's look and feel.
• Support Salesforce developers in the implementation of custom Lightning Web Components (LWC) by providing clear design specifications and ensuring alignment with the visual identity and user experience goals.
• Actively participate in Agile ceremonies (Scrum/Kanban), contributing UX/UI perspectives to sprint planning, backlog refinement, and daily stand-ups to ensure efficient project delivery.
• Present and articulate design rationale and user insights to stakeholders, including technical teams and business leaders, to gain buy-in and drive adoption of proposed solutions.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with a strong emphasis on understanding the Salesforce platform's capabilities and limitations. The role requires not only design skills but also the ability to translate business needs into functional Salesforce UX solutions and collaborate effectively with technical teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 2-5 years of proven experience in UX/UI design, with a significant focus on enterprise software platforms, preferably including projects within the Salesforce ecosystem.

Required Skills:

• Demonstrated expertise in user experience (UX) and user interface (UI) design principles and methodologies.
• Proven experience with Salesforce, with a strong understanding of its various clouds (Sales, Service, Experience, Marketing) and their respective user flows.
• In-depth knowledge of the Salesforce Lightning Design System (SLDS) and its application in creating consistent and compliant user interfaces.
• Proficiency in industry-standard prototyping and design tools such as Figma, Adobe XD, Sketch, or similar.
• Familiarity with Agile development methodologies, including Scrum and Kanban, and the ability to work effectively within these frameworks.
• Experience in conducting user research activities, including user interviews, usability testing, and journey mapping.
• Strong analytical skills to interpret user feedback, performance data, and stakeholder requirements to drive design decisions.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and present design concepts to stakeholders.

Preferred Skills:

• Experience designing for Salesforce Experience Cloud (formerly Community Cloud).
• Familiarity with Salesforce development concepts, including Lightning Web Components (LWC) and Aura components.
• Knowledge of accessibility standards (e.g., WCAG) and their implementation in design.
• Experience with data visualization tools and principles for presenting user insights.
• Portfolio showcasing UX/UI design projects, particularly those involving enterprise CRM platforms or Salesforce implementations.

📝 Enhancement Note: The "SR" in the title combined with the 2-5 year experience range suggests that while this is not an entry-level role, it may not require extensive senior-level strategic oversight. The emphasis on specific Salesforce clouds and SLDS indicates a need for specialized platform knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating a strong understanding of UX/UI design principles and their application within enterprise software environments.
• Case studies that highlight the design process, from initial research and ideation to prototyping, user testing, and final implementation, with a clear focus on Salesforce projects.
• Examples showcasing proficiency in creating user flows, wireframes, interactive prototypes, and high-fidelity mockups, ideally tailored to Salesforce interfaces.
• Projects that demonstrate problem-solving skills, detailing how user needs and business objectives were balanced to achieve effective solutions within platform constraints.
• Evidence of collaboration with cross-functional teams (e.g., developers, product managers) and how design decisions were communicated and validated.

Process Documentation:

• Examples of user journey mapping and process flow documentation for complex user interactions within enterprise systems.
• Documentation of usability testing plans, methodologies, and synthesized findings, with clear recommendations for design improvements.
• Case studies that detail the iterative design process, including how feedback was incorporated and how designs evolved based on user input and platform best practices.
• Documentation of adherence to design systems, specifically the Salesforce Lightning Design System (SLDS), and how it was leveraged to ensure consistency and efficiency.

📝 Enhancement Note: For this role, a portfolio is crucial to demonstrate practical application of UX/UI skills within the Salesforce context. Candidates should be prepared to walk through their design process and articulate the rationale behind their choices, especially as they relate to Salesforce platform standards and user needs.

💵 Compensation & Benefits

Salary Range: Given the location in Brazil and the mid-level experience requirement (2-5 years) for a specialized UX Designer role within the Salesforce ecosystem, a competitive salary range would typically fall between R$ 7.000 to R$ 12.000 per month, depending on specific experience, skills, and negotiation.

Benefits:

• Health and Wellness:
  • SulAmérica Health and Dental Plan (extended to dependents)
  • Caju Benefits flexible card for Food/Meal Vouchers
  • Life Insurance
  • Home Office Allowance via Caju Benefits flexible card
  • Wellhub (formerly Gympass) for fitness and well-being
  • Sesc access (extended to dependents) for services nationwide
  • TotalPass for fitness and wellness
  • Guapeco Pet Health Insurance
• Professional Development:
  • ília University: Access to over 20,000 courses for personal and professional growth
  • Language Academy: In-house language learning program
  • í-talks and Chapters: Platforms for sharing practices, studies, projects, and ideas; community of practice for skill-sharing.
• Other Perks:
  • Onhappy: Travel benefit for leisure with flexibility in choosing travel companions.
  • BYOD Program: Option to rent personal notebooks with monthly payment or use company-provided machines.
  • Birthday Bonus: "Seu Niver, seu bolo!" (Your Birthday, your cake!)
  • Referral Program: "Seu Networking Vale Prêmio" for employee referrals.

Working Hours: 40 hours per week with flexible working hours.

📝 Enhancement Note: The benefits package is extensive and comprehensive, indicating a strong focus on employee well-being and professional growth. The flexible working hours are standard for remote roles, allowing for better work-life integration. The salary range is an estimate based on industry benchmarks for similar roles in Brazil, considering the specialized nature of Salesforce UX/UI design.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Data, and Design Services, with a specialization in Digital Transformation for the Financial, Insurance, and Mobility sectors. Company Size: Over 450 professionals. This size suggests a dynamic and growing organization with established processes, but still agile enough to foster innovation and collaboration. For operations professionals, this means opportunities to work within a structured environment while still having the potential to influence processes and contribute to growth. Founded: Over 10 years ago. This indicates a company with a solid track record and established market presence, providing stability and a wealth of experience.

Team Structure:

• The UX team likely operates within project-based structures, collaborating closely with Product Management, Business Analysts, and Development teams.
• Reporting lines might be within a Design or Product department, with project-specific leads.
• Cross-functional collaboration is a key aspect, as the role requires constant interaction with technical and business stakeholders to translate complex needs into effective Salesforce solutions.

Methodology:

• ília emphasizes innovation, creativity, and a passion for technology, suggesting a culture that encourages experimentation and continuous learning.
• Their focus on "awesome deliveries" made by "awesome people" points to a high-performance culture that values quality and impact.
• Agile methodologies are integrated into their project execution, promoting iterative development and adaptability.
• Data-driven decision-making is implied through their specialization in "data," suggesting that UX designs will be informed by analytics and user behavior insights.

Company Website: ília Digital (Assumed based on domain_derived)

📝 Enhancement Note: ília's explicit certification as a Great Place to Work for five consecutive years, coupled with their "awesome people make awesome deliveries" motto, highlights a strong people-centric culture. This is beneficial for operations professionals seeking an environment that values employee development and well-being. The company's international presence (Europe, Latin America, North America) suggests exposure to diverse markets and challenges.

📈 Career & Growth Analysis

Operations Career Level: The role is positioned as a "SR UX Designer," indicating a mid-level contributor with some experience and the ability to work independently on design tasks. While not a leadership role, it offers substantial responsibility in shaping user experiences within critical Salesforce implementations. It’s a role that bridges design craft with business objectives.

Reporting Structure: The designer will likely report to a UX Lead, Design Manager, or Head of Product/Design. They will work in close collaboration with Product Owners, Scrum Masters, and Development teams on specific projects, requiring strong communication and stakeholder management skills.

Operations Impact: This role directly impacts the usability and effectiveness of Salesforce solutions, which are often central to a company's customer relationship management and sales processes. By creating intuitive and efficient user experiences, this designer can significantly improve user adoption, productivity, and ultimately, business outcomes derived from Salesforce.

Growth Opportunities:

• Skill Specialization: Deepen expertise in Salesforce UX/UI design, including advanced knowledge of SLDS, LWC design patterns, and various Salesforce cloud functionalities.
• Project Leadership: Potentially lead UX efforts on specific Salesforce implementation projects or feature sets.
• Mentorship: As a "Senior" designer, there may be opportunities to mentor junior designers or contribute to the team's design system evolution.
• Cross-functional Exposure: Gain broader experience by working across different industry sectors (finance, insurance, mobility) and on projects with varying complexities.
• Career Progression: Advance to Senior UX Designer, Lead UX Designer, UX Manager, or specialize in UX Strategy or Product Design roles.

📝 Enhancement Note: The company's emphasis on "ília University" and "Language Academy" suggests a commitment to continuous learning and development, which are critical for keeping pace with evolving UX design trends and Salesforce platform updates. This role offers a solid foundation for a career focused on enterprise design within a leading CRM ecosystem.

🌐 Work Environment

Office Type: The job is advertised as "Remote Solely," meaning there is no physical office requirement for this position. This offers maximum flexibility in terms of location and work-life balance.

Office Location(s): While the company has a presence in Brazil and Europe, this specific role is remote and not tied to a specific physical office location within Brazil.

Workspace Context:

• Flexibility: As a fully remote role, the designer can establish their workspace according to their preferences, promoting autonomy and comfort.
• Technology: The company supports remote work with a "BYOD" (Bring Your Own Device) program where employees can rent their personal notebooks, or they have access to company-provided machines. This ensures employees have the necessary tools.
• Collaboration: Virtual collaboration tools will be essential for team interaction, communication, and design reviews. This includes platforms for video conferencing, instant messaging, and collaborative design software.

Work Schedule: The standard work week is 40 hours, with flexible working hours. This flexibility allows designers to manage their time effectively, aligning work with personal schedules while ensuring deliverables are met.

📝 Enhancement Note: The fully remote nature of the role is a significant factor. It implies a need for strong self-discipline, proactive communication, and effective use of digital collaboration tools. The company's support for BYOD or provision of machines addresses the practical need for adequate technology resources.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and portfolio through the Greenhouse application portal.
• Initial Screening: HR or a recruiter will likely review applications and portfolios for basic qualifications and cultural fit.
• Technical Interview(s): Expect interviews with hiring managers, UX leads, or senior designers. These will focus on UX/UI principles, Salesforce experience, problem-solving, and design methodologies.
• Portfolio Presentation: A key part of the process will be a dedicated session where candidates present their portfolio, discussing their process, design rationale, and impact on past projects, particularly those related to Salesforce.
• Cross-functional/Stakeholder Interview: You may interview with members of the Product, Business, or Development teams to assess collaboration and communication skills.
• Final Interview: Potentially a final discussion with a senior leader to confirm fit and discuss overall contributions.

Portfolio Review Tips:

• Salesforce Focus: Prioritize showcasing projects that demonstrate your experience with Salesforce, its clouds, and the SLDS.
• Process Clarity: Clearly articulate your end-to-end design process for each case study, highlighting research, ideation, prototyping, testing, and iteration.
• Problem/Solution Orientation: Frame your projects around the problems you solved and the solutions you designed, emphasizing the user and business impact.
• Visual Storytelling: Use compelling visuals (wireframes, mockups, prototypes) to tell the story of your designs.
• Metrics & Impact: Quantify the impact of your designs whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).
• SLDS Adherence: Specifically mention how you incorporated or adhered to the Salesforce Lightning Design System.

Challenge Preparation:

• Design Challenge: You might be given a small design challenge or asked to critique an existing Salesforce interface, requiring you to apply your UX knowledge and problem-solving skills in real-time or as a take-home assignment.
• Scenario-Based Questions: Prepare for questions asking how you would approach specific UX challenges within the Salesforce environment, such as improving a complex workflow or designing a new feature.
• Behavioral Questions: Be ready to answer questions about teamwork, communication, handling feedback, and project management, linking your experiences to the company's values and the role's requirements.

📝 Enhancement Note: The portfolio presentation is likely to be a critical component of the interview process. Candidates should prepare a concise and impactful presentation that clearly demonstrates their expertise in Salesforce UX/UI and their ability to translate business needs into user-centered designs. Understanding the Salesforce Lightning Design System (SLDS) and its application will be a key evaluation point.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Adobe XD, Sketch (proficiency in at least one is essential).
• Salesforce Specific: Deep understanding and practical application of the Salesforce Lightning Design System (SLDS).
• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace (for team communication, project management, and virtual meetings).
• Project Management: Jira, Asana, Trello (familiarity with Agile project tracking tools).

Analytics & Reporting:

• User Analytics: Google Analytics, Mixpanel, Amplitude (for understanding user behavior and tracking engagement within digital products, potentially relevant for Experience Cloud).
• Salesforce Analytics: Familiarity with Salesforce Einstein Analytics (now Tableau CRM) or similar BI tools could be beneficial for understanding data-driven insights.

CRM & Automation:

• CRM Platform: Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud) – the primary platform for this role.
• Integration Tools: Understanding how UX designs integrate with backend systems and workflows within the Salesforce ecosystem.

📝 Enhancement Note: Proficiency in core design and prototyping tools is a given. The critical differentiator for this role will be demonstrated knowledge and application of the Salesforce Lightning Design System (SLDS) and an understanding of how UX designs function within the broader Salesforce platform architecture.

👥 Team Culture & Values

Operations Values:

• People-Centricity: ília's "awesome people make awesome deliveries" motto underscores a value placed on individuals and their well-being, fostering a supportive and collaborative environment for operations professionals.
• Innovation & Creativity: The emphasis on technology, data, and design suggests a culture that encourages new ideas, creative problem-solving, and staying ahead of industry trends.
• Excellence & Quality: As a company focused on digital transformation for major players, there's an inherent value on delivering high-quality, impactful results. This translates to a drive for process efficiency and user-centric design.
• Collaboration: Working on complex digital transformation projects requires strong teamwork, making cross-functional collaboration a core value.
• Continuous Learning: With initiatives like ília University and Language Academy, the company clearly values and invests in the ongoing development and growth of its employees.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with product managers, business analysts, developers, and potentially QA testers, requiring clear and effective communication across disciplines.
• Agile Practices: Collaboration will likely follow Agile methodologies, involving iterative feedback loops, sprint reviews, and collaborative problem-solving sessions.
• Design System Adoption: A willingness to contribute to and adhere to design systems, including SLDS, is crucial for maintaining consistency and efficiency across projects.
• Feedback Culture: A culture that embraces constructive feedback for continuous improvement in both design and processes is likely, given the focus on user validation and iteration.

📝 Enhancement Note: The company's commitment to being a Great Place to Work suggests a positive and supportive team culture. For an operations-focused role like UX design, this means an environment where your contributions are valued, and you are encouraged to grow and collaborate effectively.

⚡ Challenges & Growth Opportunities

Challenges:

• Salesforce Complexity: Navigating the intricate functionalities and customization possibilities within various Salesforce clouds to create optimal user experiences can be challenging.
• Balancing Stakeholder Needs: Synthesizing diverse requirements from technical, business, and user perspectives while adhering to platform constraints requires strong negotiation and design strategy skills.
• Remote Collaboration: Maintaining seamless communication and collaboration with distributed teams requires proactive engagement and mastery of virtual tools.
• Keeping Pace with Salesforce Updates: The Salesforce platform is constantly evolving, necessitating continuous learning to stay updated on new features, best practices, and design patterns.

Learning & Development Opportunities:

• Salesforce Ecosystem Expertise: Gain in-depth knowledge of Salesforce's core clouds and their user interaction models, becoming a specialist in Salesforce UX.
• Advanced Design Skills: Hone skills in areas like interaction design, user research methodologies, and usability testing within a corporate enterprise context.
• Digital Transformation Exposure: Work on cutting-edge digital transformation projects, providing exposure to industry trends and innovative solutions across finance, insurance, and mobility sectors.
• Cross-functional Acumen: Develop a strong understanding of business processes and technical implementation through close collaboration with various departments.
• Certification Pathways: Potential to pursue Salesforce certifications related to UX or specific cloud functionalities to further enhance professional credentials.

📝 Enhancement Note: The challenges presented are typical for specialized roles in complex enterprise platforms. The company's investment in employee development provides a strong framework for addressing these challenges and leveraging them as opportunities for significant professional growth within the Salesforce ecosystem.

💡 Interview Preparation

Strategy Questions:

• Salesforce UX Approach: "Describe your process for designing a user experience for a new feature within Salesforce Sales Cloud, considering SLDS compliance and user adoption." (Prepare to discuss user research, wireframing, prototyping, testing, and iteration steps).
• Collaboration Scenarios: "How would you handle a situation where a key stakeholder disagrees with your proposed UX design for a critical Salesforce workflow?" (Focus on communication, data-driven arguments, and finding common ground).
• Problem Solving: "Imagine a user is struggling to complete a task in Salesforce Service Cloud due to a confusing interface. How would you diagnose and resolve this issue from a UX perspective?" (Emphasize analytical thinking, user empathy, and iterative design).

Company & Culture Questions:

• "Why ília?": Research ília's mission, values, recent projects, and their "awesome people" philosophy. Connect your own values and career aspirations to the company culture.
• Team Dynamics: "How do you contribute to a positive and productive team environment, especially in a remote setting?" (Highlight your collaboration style, communication habits, and proactivity).

Portfolio Presentation Strategy:

• Narrative Flow: Structure your portfolio presentation as a compelling story for each project, starting with the problem, detailing your process, showcasing your solutions, and highlighting the impact.
• Focus on Salesforce: Clearly identify which projects are related to Salesforce and explain your specific contributions and how you leveraged the Salesforce platform and SLDS.
• Interactive Elements: If possible, use interactive prototypes to demonstrate user flows and interactions, rather than static images.
• Conciseness and Clarity: Be prepared to present your work efficiently, focusing on the most relevant aspects for the role and company. Anticipate questions and have supporting details ready.
• Demonstrate SLDS Understanding: Be ready to discuss specific instances where you applied SLDS principles and why they were important for the design.

📝 Enhancement Note: Candidates should be prepared to demonstrate not only their design skills but also their understanding of the Salesforce ecosystem and the Salesforce Lightning Design System. The interview process will likely assess both technical proficiency and the ability to integrate into a collaborative, remote-first work environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Greenhouse link, ensuring your resume and portfolio are up-to-date and tailored to the role.
• Portfolio Customization: Review your portfolio and select 2-3 key projects that best demonstrate your UX/UI design skills within an enterprise software context, ideally with Salesforce experience. Highlight your process, problem-solving approach, and the impact of your designs.
• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "UX/UI Design," "Salesforce," "SLDS," "Prototyping," "User Journeys," and "Agile Methodologies." Quantify achievements whenever possible.
• Interview Preparation: Practice articulating your design process, explaining your portfolio case studies, and preparing answers to common behavioral and situational interview questions. Focus on how you collaborate and deliver value in a remote setting.
• Company Research: Thoroughly research ília, their industry focus, company culture, and values. Understand how your skills and approach align with their mission to drive digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.