Sr. UX Designer - Payments

📍 Job Overview

Job Title: Sr. UX Designer - Payments Company: PracticeTek Location: San Diego, California, United States Job Type: FULL_TIME Category: User Experience (UX) Design / Product Design Date Posted: August 5, 2025 Experience Level: Mid-Senior Level (5-10 years) Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Lead UX strategy and design execution for PracticeTek's payment-related product initiatives, focusing on improving user experiences for practitioners and patients.
• Drive the design of intuitive, user-centered workflows for payment collection, management, and integration of AI/automation solutions within healthcare practice software.
• Collaborate closely with Product Managers, Engineers, and Customer Success teams to translate insights into actionable design requirements and deliver measurable outcomes.
• Champion user advocacy, accessibility, and a data-informed design approach across the organization, contributing to a seamless digital experience in the healthcare payments space.

📝 Enhancement Note: While this role is explicitly for a UX Designer focusing on Payments, the "Additional Areas" section indicates a broader responsibility to guide and define design across other product initiatives outside of payments. This suggests a strategic, high-impact role with potential for broader product influence beyond the immediate payment domain.

📈 Primary Responsibilities

• Partner with Product Management to co-own the strategy and UX roadmap for critical Payments capabilities, ensuring alignment with overarching business objectives and deep understanding of customer needs.
• Design end-to-end user experiences and complex workflows that are strategically aligned with product roadmaps, focusing on seamless payment processing for healthcare providers and their patients.
• Collaborate effectively within cross-functional teams, including Product, Engineering, and Customer Success, to meticulously define requirements and architect elegant, functional solutions.
• Conduct comprehensive user research, including moderated/unmoderated usability testing and stakeholder interviews, to rigorously inform and validate design decisions for payment systems.
• Create detailed wireframes, user flows, high-fidelity mockups, and interactive prototypes to clearly articulate and communicate complex design ideas and user journeys for payment interactions.
• Maintain and contribute to a shared design system with a specific focus on creating and owning reusable design system components for the Payments domain, ensuring consistency across all PracticeTek products.
• Analyze user behavior data and qualitative feedback to proactively identify pain points and drive continuous optimization of UX experiences within payment flows, maintaining a prioritized UX roadmap backlog.
• Act as a strong advocate for accessibility standards, overall usability, and user-centered design principles throughout the entire product development lifecycle and across the organization.
• Define, monitor, and track design-related Key Performance Indicators (KPIs) to measure the success of UX initiatives and inform future iteration and design decisions, particularly concerning payment conversion rates and user satisfaction.
• Proactively assess and communicate business and user risks associated with UX initiatives within the payments space, developing mitigation strategies.
• Stay abreast of market trends, competitor offerings, and emerging technologies in the payments, healthcare, and AI sectors to ensure PracticeTek's UX remains innovative and competitive.
• Contribute to defining design across other product initiatives outside of payments, working closely with the Director of UX.

📝 Enhancement Note: The responsibilities emphasize ownership of the UX roadmap for Payments, suggesting a senior-level individual contributor role with significant strategic input. The mention of defining and tracking "design related key performance indicators (KPIs)" indicates a need for data-driven design validation and a focus on measurable business impact, a critical aspect of operations-adjacent roles.

🎓 Skills & Qualifications

Education:

• A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

Experience:

• A minimum of 7 years of dedicated UX design experience within a Software-as-a-Service (SaaS) or software product development environment, with a strong track record of designing for both web and mobile applications. Healthcare industry experience is a plus but not a strict requirement.
• Demonstrated experience in a Senior or Lead UX Designer capacity, showcasing the ability to drive UX strategy and lead design efforts for complex product features.
• Proven experience in conducting various forms of user research (e.g., user interviews, surveys, contextual inquiry) and usability testing (moderated and unmoderated) to effectively inform and validate design decisions.
• Experience in defining and managing design system components, ensuring consistency and scalability across a product suite.

Required Skills:

• UX Design: Expertise in user-centered design principles, interaction design, and information architecture.
• Prototyping & Wireframing: Proficiency in creating detailed wireframes, user flows, and interactive prototypes using tools like Figma.
• User Research & Usability Testing: Proven ability to plan, conduct, and analyze user research and usability testing to gather actionable insights.
• Design Systems: Experience in creating, maintaining, and contributing to design systems, with a specific focus on developing components for specialized areas like payments.
• Collaboration: Strong ability to collaborate effectively within agile or cross-functional teams, working closely with Product Managers, Engineers, and stakeholders.
• Problem-Solving: Excellent analytical and problem-solving skills, with a capacity to tackle complex UX challenges in the payments domain.
• Communication: Clear and concise communication skills, adept at presenting design concepts and rationale to product teams and leadership.
• Visual Design: Strong visual design skills to create not only functional and user-friendly interfaces but also aesthetically pleasing and delightful user experiences.
• Data-Informed Design: Ability to leverage user data, analytics, and feedback to guide design decisions and optimize user journeys within payment systems.
• Attention to Detail: Meticulous attention to detail in design execution and documentation.

Preferred Skills:

• Healthcare SaaS Experience: Prior experience designing UX for healthcare technology or SaaS platforms.
• Payments Domain Knowledge: Familiarity with the nuances of payment processing, financial transactions, and related user flows.
• AI/Automation Integration: Experience designing user interfaces and workflows that incorporate AI solutions or automation within product features.
• Accessibility Standards: In-depth knowledge of WCAG guidelines and experience designing for accessibility.
• Responsive Design: Expertise in designing responsive interfaces that adapt seamlessly across various devices and screen sizes.

📝 Enhancement Note: The "7+ years" requirement and the emphasis on leading UX strategy and design execution for a critical product area like Payments suggest this role is for a seasoned UX professional who can operate with significant autonomy and strategic influence. The mention of AI integration points towards a forward-thinking design role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong, well-curated portfolio showcasing a minimum of 5-7 significant UX design projects, demonstrating a deep understanding of the end-to-end design process.
• Projects should highlight user-centered design solutions, clearly articulating the problem statement, your role, the design process, key decisions, and the measurable impact of your work, particularly in complex transaction or financial workflows.
• Demonstrate expertise in Figma for wireframing, prototyping, and design system management, including examples of reusable components you have created or contributed to.
• Include case studies that detail your experience with user research methodologies, usability testing, and how you incorporated feedback to iterate on designs, especially within a SaaS context.
• Showcase examples of designing for both web and mobile applications, illustrating your ability to create consistent and intuitive experiences across platforms.
• Portfolio pieces should reflect an understanding of business goals and how UX design contributes to achieving them, such as improved conversion rates or reduced user errors in payment processes.

Process Documentation:

• Examples within the portfolio should illustrate your process for defining user requirements, translating them into design specifications, and collaborating with engineering teams for implementation.
• Demonstrate your approach to iterative design, including how you gather feedback, analyze user behavior data (e.g., analytics, A/B test results), and make data-informed design improvements.
• Showcase your ability to contribute to or manage design system documentation, ensuring clarity and consistency in component usage and guidelines for payment-related features.

📝 Enhancement Note: For a Senior UX Designer role, especially one focused on a critical area like payments, a portfolio that clearly articulates the design process, demonstrates research-backed decisions, and showcases tangible impact (e.g., improved conversion, reduced friction) is paramount. The emphasis on Figma proficiency and design system work is a key indicator of required technical and systemic skills.

💵 Compensation & Benefits

Salary Range: $150,000 - $160,000 per year.

Benefits:

• Comprehensive Health Coverage: Access to robust health insurance plans to support employee well-being.
• Flexible Time Off (PTO): Generous paid time off policy allowing for work-life balance and personal rejuvenation.
• Wellness Initiatives: Programs and resources designed to promote physical and mental well-being.
• Retirement Savings: A retirement savings plan (e.g., 401k) with potential company matching to support long-term financial security.
• Growth Programs: Opportunities and resources dedicated to professional development and career advancement within PracticeTek.

Working Hours: The standard working hours are likely around 40 hours per week, typical for a full-time role. The hybrid schedule requires 3 days per week in the San Diego office (Tues-Thurs), with flexibility for the remaining 2 days (remote).

📝 Enhancement Note: The salary range provided is competitive for a Senior UX Designer role in a high-cost-of-living area like San Diego, especially for a specialized domain like payments within the SaaS/healthcare tech sector. The benefits package is standard for a tech company and emphasizes employee well-being and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: PracticeTek operates within the HealthTech and Software industry, specifically focusing on providing integrated software solutions for healthcare clinics (chiropractic, dental, optometry, etc.). They aim to simplify healthcare operations for providers and improve patient accessibility. Company Size: While not explicitly stated, the job description implies a growing organization with multiple innovative software companies under its umbrella. This suggests a medium to large-sized company with established processes but still retaining some agility. Founded: PracticeTek was founded by healthcare professionals and entrepreneurs. The exact founding date is not provided, but the mention of "established by" indicates a company with a history and a clear mission.

Team Structure:

• The UX Designer will be part of a product development team, likely working within an Agile framework. They will report to a Director of UX.
• Collaboration is explicitly mentioned with Product Managers, Engineers, and Customer Success teams, indicating a cross-functional team structure.
• The role requires working with other UX designers and contributing to a shared design system, suggesting a UX team that fosters collaboration and knowledge sharing.

Methodology:

• The company emphasizes a customer-centric, data-informed, and results-driven approach to product development.
• Agile methodologies are implied through the mention of cross-functional team collaboration and iterative design processes.
• Workflow planning and optimization are core to the UX design responsibilities, particularly for the payments domain.
• Automation and AI integration are key technological considerations for improving user flows and operational efficiency.

Company Website: https://www.practicetek.com/

📝 Enhancement Note: Understanding PracticeTek's mission to simplify healthcare operations is key. The emphasis on collaboration across departments and a data-driven approach suggests an environment where UX insights directly influence product strategy and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within the UX Design discipline. It demands significant experience, strategic thinking, and the ability to lead design efforts for a critical product area. The dual responsibility of focusing on payments and contributing to other product areas indicates a high-impact role for a seasoned professional. Reporting Structure: The Sr. UX Designer will report to the Director of UX. They will work closely with Product Managers, Engineers, and other cross-functional stakeholders, indicating a collaborative yet structured reporting environment. Operations Impact: The UX Designer's work directly impacts revenue by improving payment collection and management processes for healthcare practices. By creating seamless, user-friendly experiences, the role contributes to higher conversion rates, reduced administrative overhead for clinics, and improved patient satisfaction, all of which drive business growth and operational efficiency.

Growth Opportunities:

• Specialization & Leadership: Opportunity to deepen expertise in UX design for financial and payment systems within HealthTech, potentially leading to specialized UX roles or team lead positions within the UX function.
• Broader Product Influence: The expectation to contribute to design across other product initiatives offers a pathway to gain broader product exposure and influence the overall user experience strategy of PracticeTek.
• Skill Development: Continuous learning in areas like AI integration in UX, advanced usability testing techniques, and design system management.
• Mentorship: Potential to mentor junior designers and contribute to the overall growth of the UX practice within the company.

📝 Enhancement Note: The "Additional Areas" section is a significant growth indicator. It suggests that PracticeTek sees this role as a key contributor to their broader product vision, offering a chance to move beyond a single feature set and influence multiple product lines.

🌐 Work Environment

Office Type: The role is based in San Diego, CA, with a hybrid work schedule requiring 3 days per week in the office. This suggests a physical office presence that supports in-person collaboration. Office Location(s): San Diego, CA (specific address not provided, but zip code 92122). This location offers a vibrant tech hub environment. Workspace Context:

• The hybrid model fosters a balance between focused individual work (likely remote) and collaborative team sessions (in-office).
• Expect a modern office environment typical of a tech company, equipped with necessary tools and technology to support design and development workflows.
• Opportunities for direct interaction with product teams, engineering, and other stakeholders are integrated into the hybrid schedule, facilitating effective communication and design iteration.

Work Schedule: The work schedule is full-time, with a hybrid arrangement. Employees are expected in the San Diego office on Tuesdays, Wednesdays, and Thursdays, with Mondays and Fridays offering remote work flexibility. This structure is designed to maximize collaborative synergy while allowing for focused work.

📝 Enhancement Note: The specified in-office days (Tues-Thurs) are common for hybrid models, often chosen to facilitate core team meetings and collaborative sessions at the beginning and end of the week. This structure is conducive to operations-style collaboration where regular touchpoints are beneficial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and experience.
• Portfolio Presentation/Design Challenge: Candidates will likely be asked to present their portfolio, discussing specific projects, their design process, and the impact of their work. This may also involve a design challenge tailored to the payment domain or a specific UX problem PracticeTek is facing.
• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially other stakeholders to assess collaboration skills, technical understanding, and cultural fit.
• Final Interview: A discussion with the Director of UX or other senior leadership to evaluate strategic thinking, leadership potential, and overall alignment with the company's vision.

Portfolio Review Tips:

• Showcase the "Why": Clearly articulate the user problem or business objective for each project.
• Detail Your Role: Be specific about your contributions, especially in team projects. For a Senior role, highlight leadership and strategic input.
• Walk Through the Process: Explain your research methods, ideation, iteration, and decision-making rationale. Use visuals (wireframes, user flows, prototypes) to illustrate.
• Highlight Impact: Quantify results whenever possible – e.g., "improved conversion by X%," "reduced user errors by Y%," "increased task completion rate." Focus on metrics relevant to payments and operational efficiency.
• Figma Proficiency: Be prepared to discuss your experience with Figma, including design system contributions and advanced features.
• Tailor to Payments: If possible, include projects that demonstrate experience with financial transactions, complex data input, or user onboarding for sensitive information.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with common UX challenges in payment processing, healthcare technology, and SaaS platforms.
• Practice Problem Solving: Be ready to tackle a hypothetical UX problem related to PracticeTek's products, focusing on user empathy and practical solutions.
• Communicate Clearly: Practice articulating your thought process, design choices, and trade-offs concisely and effectively.
• Consider AI/Automation: Think about how AI and automation could be relevant to payment UX challenges.

📝 Enhancement Note: The interview process for a Senior UX role will heavily scrutinize the portfolio and the candidate's ability to articulate their design process and impact. A well-prepared candidate will demonstrate not just design skills but also strategic thinking and business acumen, especially in a specialized area like payments.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as the primary tool for design, prototyping, and design system management. Proficiency here is essential.
• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools (e.g., InVision, Axure) might be beneficial but Figma is the focus.
• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey).

Analytics & Reporting:

• Web/App Analytics: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms to understand user behavior and track KPIs.
• Data Visualization Tools: Experience with tools like Tableau, Power BI, or Looker for analyzing user data and creating reports.

CRM & Automation:

• CRM Systems: While not directly designing CRM features, understanding how UX integrates with CRMs (like Salesforce, HubSpot) is valuable for context.
• Automation Tools: Awareness of how automation impacts user workflows and the potential to design for integrated automated processes.

📝 Enhancement Note: Mastery of Figma is non-negotiable for this role. Understanding how UX designs translate into measurable outcomes via analytics platforms is also critical for a data-informed approach.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and serving the needs of both healthcare practitioners and their patients through thoughtful design.
• Data-Driven Decision Making: Utilizing data and user research to inform design choices and measure success, ensuring that design efforts align with business objectives.
• Collaboration: A commitment to working effectively with cross-functional teams (Product, Engineering, Customer Success) to achieve shared goals.
• Efficiency & Simplicity: A drive to simplify complex processes, particularly in healthcare payments, making them intuitive and easy to navigate.
• Innovation: Encouraging the exploration and integration of new technologies, such as AI and automation, to enhance user experiences and operational capabilities.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with Product Managers to define requirements and roadmaps, and with Engineers to ensure design feasibility and successful implementation.
• Feedback Exchange: A culture that values constructive feedback, both giving and receiving, to refine designs and improve processes.
• Knowledge Sharing: Encouraging the sharing of design best practices, user insights, and learnings across the UX team and with other departments.
• Agile Partnership: Working within an agile development environment, participating in sprint planning, reviews, and retrospectives.

📝 Enhancement Note: The company values align closely with effective operations principles: data-driven decisions, efficiency, and strong cross-functional collaboration are hallmarks of successful operational teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Payments: Designing intuitive user experiences for financial transactions, which often involve sensitive data and require high accuracy, can be challenging.
• Integrating AI/Automation: Seamlessly incorporating AI and automation into existing payment workflows without disrupting user experience requires careful planning and execution.
• Balancing Stakeholder Needs: Effectively balancing the needs of practitioners, patients, and the business while ensuring a consistent and accessible user experience.
• Design System Evolution: Maintaining and expanding a design system for a critical area like payments requires meticulous attention to detail and strong version control.
• Cross-Product Consistency: Ensuring design consistency across PracticeTek's various product offerings, especially when contributing to initiatives outside of payments.

Learning & Development Opportunities:

• Specialized UX Skills: Deepen expertise in UX for FinTech/HealthTech payment systems and gain hands-on experience with AI-driven design.
• Product Strategy Input: Contribute to defining product strategy beyond just UX execution, influencing the direction of PracticeTek's offerings.
• Industry Trends: Stay at the forefront of advancements in UX design, payments technology, and AI within the healthcare sector.
• Mentorship: Potential to mentor junior designers and grow into a leadership role within the UX team.
• Design System Mastery: Become a key contributor to and potential owner of PracticeTek's design system architecture.

📝 Enhancement Note: The challenges presented are typical for senior roles in complex domains. The growth opportunities highlight the potential for significant career advancement and skill development within a dynamic company.

💡 Interview Preparation

Strategy Questions:

• Operations & Strategy: "How would you approach defining the UX strategy for a new payment feature, considering both practitioner efficiency and patient accessibility?" (Prepare to discuss your process, research methods, and how you align UX with business goals.)
• Collaboration & Stakeholder Management: "Describe a time you had to influence stakeholders or engineering teams to adopt your UX recommendations for a complex feature. How did you manage differing opinions?" (Focus on communication, data, and finding common ground.)
• Problem-Solving: "Walk us through your process for identifying and solving a significant usability issue you encountered in a previous role, particularly related to data input or transaction flows." (Use a STAR method example, highlighting your analytical and design thinking.)

Company & Culture Questions:

• Company Alignment: "What interests you about PracticeTek's mission to simplify healthcare, and how do you see your UX skills contributing to that?" (Research the company's mission and values.)
• Team Dynamics: "How do you prefer to collaborate with Product Managers and Engineers, especially in a hybrid work environment?" (Emphasize your collaborative approach and how you facilitate communication.)
• Impact Measurement: "How do you measure the success of your UX designs, and what KPIs are most important to you in the context of payment systems?" (Discuss metrics like conversion rates, task completion, error reduction, user satisfaction.)

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentation as a narrative for each project, guiding the interviewer through the problem, your process, and the solution's impact.
• Visual Aids: Use high-fidelity mockups, interactive prototypes, and clear user flow diagrams to support your explanations.
• Quantify Impact: Be ready to discuss the tangible results of your design work with specific data points and metrics.
• Design System Focus: Clearly articulate your contributions to design systems and how they promote efficiency and consistency.
• Q&A Readiness: Anticipate questions about your design choices, trade-offs, and how you handle feedback.

📝 Enhancement Note: Preparation should focus on demonstrating not just design proficiency but also strategic thinking, collaboration skills, and an understanding of how UX impacts business outcomes, particularly in the context of payments and operational efficiency.

📌 Application Steps

To apply for this operations-adjacent UX position:

• Submit your application through the provided link on the PracticeTek careers portal.
• Portfolio Customization: Tailor your resume and portfolio to highlight your experience with SaaS products, user-centered design, payment flows, and your proficiency with Figma. Ensure your portfolio clearly demonstrates your process and impact.
• Resume Optimization: Emphasize quantifiable achievements and keywords relevant to UX design, product design, SaaS, and any experience with financial or healthcare technology. Detail your years of experience and specific skills like Figma and user research.
• Interview Preparation: Practice presenting your portfolio with a focus on storytelling and impact. Prepare answers to common UX interview questions related to problem-solving, collaboration, and your design process, especially for financial/payment contexts.
• Company Research: Thoroughly research PracticeTek's mission, products, and values. Understand their approach to simplifying healthcare and consider how your UX expertise can directly contribute to their goals, particularly in the payments domain.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.