Sr. UX Designer

📍 Job Overview

Job Title: Sr. UX Designer
Company: Trend Micro
Location: Ottawa, Ontario, Canada
Job Type: Full-time
Category: User Experience (UX) Design / Product Design
Date Posted: January 12, 2026
Experience Level: Mid-Senior Level (3+ years)
Remote Status: On-site

🚀 Role Summary

• Drive the creation of exceptional user experiences for Trend Micro's suite of cybersecurity products, impacting a diverse customer base.
• Apply user-centered design methodologies to translate complex user needs and business objectives into intuitive and effective product solutions.
• Collaborate closely with cross-functional teams, including Product Management, Engineering, Visual Design, and Marketing, to deliver end-to-end user experiences.
• Contribute to the expansion and maintenance of company-wide UX guidelines and design patterns, ensuring consistency and scalability across the product portfolio.
• Engage in creative problem-solving to address intricate design challenges, leveraging research and data to inform design decisions.

📝 Enhancement Note: While the role is for a Senior UX Designer, the core responsibilities and qualifications suggest a strong emphasis on product design within a SaaS and platform services context. The role requires a blend of strategic thinking, hands-on design execution, and cross-functional collaboration, fitting within a typical Sr. UX Designer profile that bridges user needs with business and technical realities.

📈 Primary Responsibilities

• Facilitate cross-team collaboration to build consensus and align diverse stakeholders on business goals and complex problem resolutions.
• Execute on project scopes by partnering with product management and engineering, effectively balancing immediate delivery needs with long-term product vision.
• Design and model comprehensive user experiences, including detailed user flows, wireframes, prototypes, and final designs, demonstrating a deep understanding of user needs and problem-solving.
• Expand and maintain UX guidelines and design patterns by identifying and exploring additional use cases beyond single projects, ensuring company-wide consistency and reusability.
• Produce high-quality, research-based creative solutions to complex design challenges, driving innovation in product design.
• Foster a collaborative and inclusive decision-making culture within the design team and cross-functional partners.
• Document and communicate design specifications and rationale effectively to stakeholders and development teams for clear implementation.
• Collaborate with UX design leads and team members to continuously improve design processes, standards, and best practices.

📝 Enhancement Note: The primary responsibilities highlight a robust expectation for end-to-end design ownership, from user research and ideation to detailed specification and pattern development. This goes beyond basic UI design, requiring strategic input into product direction and process improvement within the UX discipline.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in a related field such as UX Design, Human-Computer Interaction (HCI), Product Design, or equivalent practical experience.

Experience:

• Minimum of 3+ years of professional experience in User Experience (UX) or Product Design, with a preference for experience in Software-as-a-Service (SaaS) or platform services environments.
• Demonstrated experience working within agile development processes.

Required Skills:

• Proficiency with Figma is essential; strong ability to create wireframes, user flows, and interactive prototypes.
• Deep understanding of user-centered design principles, interaction design, and information architecture.
• Excellent verbal and written communication skills in English, with the ability to articulate design decisions and rationale clearly.
• Strong interpersonal skills and a proven ability to collaborate effectively within cross-functional teams, acting as a team player.
• Demonstrated ability to solve complex design problems and make data-driven decisions.
• Proven ability to manage multiple tasks, prioritize effectively, and demonstrate strong time-management skills.

Preferred Skills:

• Familiarity with other prototyping tools such as Sketch, Adobe XD, or InVision.
• Knowledge of the cybersecurity industry or IT management domains.
• Experience with design systems and platform design work.
• Knowledge of Mandarin is considered a bonus.

📝 Enhancement Note: The emphasis on Figma proficiency and SaaS/platform experience suggests a need for candidates who can quickly integrate into a modern design workflow and understand the nuances of enterprise software design. The preference for industry knowledge indicates a desire for candidates who can hit the ground running with domain-specific challenges.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX/product design projects, demonstrating a clear understanding of the design process from discovery to delivery.
• Present detailed user flows, wireframes, and interactive prototypes that clearly articulate user journeys and design solutions.
• Include case studies that highlight problem identification, user research methodologies, design rationale, and final outcomes.
• Demonstrate experience in translating complex requirements into intuitive and user-friendly interfaces, particularly within SaaS or platform contexts.
• Highlight contributions to design systems, pattern libraries, or style guides, showcasing an understanding of scalability and consistency.

Process Documentation:

• Illustrate your approach to user research, including methods used and how insights were integrated into the design process.
• Document your collaboration process with product managers, engineers, and other stakeholders, emphasizing how you achieved consensus and alignment.
• Detail your experience with agile development workflows and how you adapted your design process to fit sprint cycles and iterative development.
• Provide examples of how you have contributed to process improvements within UX teams or cross-functional workflows.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should focus on showcasing projects that demonstrate problem-solving skills, a deep understanding of user-centered design principles, and tangible outcomes. Experience with SaaS platforms and design systems will be highly valued.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Sr. UX Designer in Ottawa, Canada, with 3+ years of experience, the estimated salary range is CAD $85,000 - $120,000 annually. This range can vary based on specific experience, skills, and the outcome of the interview process.

Benefits:

• Comprehensive Group Benefits Program: Includes health and dental coverage.
• Telehealth Virtual Health Services: Convenient access to medical professionals.
• Life Insurance: Financial protection for dependents.
• Short-Term & Long-Term Disability: Income protection during periods of disability.
• Parental Leave: Support for new parents (pre-partum, maternity, parental, and medical leave).
• Critical Illness Insurance: Financial support in case of critical illness diagnosis.
• Mental Health Wellness Program: Resources and support for mental well-being.
• Wellness Incentive Program: Encouraging healthy lifestyles.
• Retirement Savings Programs: With company matching contributions.
• Paid Time Off (PTO): For vacation, personal time, and rest.
• Annual Holidays: 14 paid holidays per year.
• Tuition Assistance: Support for continued education and professional development.
• Employee Resource Groups (ERGs): Opportunities for community and networking.

Working Hours:

• Standard full-time work hours, estimated at 40 hours per week. While the role is on-site, Trend Micro emphasizes work-life balance, suggesting flexibility may be available within standard operating hours, subject to team and project needs.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for a Senior UX Designer in Ottawa with the specified experience level and the provided benefits package. The actual salary will be determined by the company based on candidate qualifications and negotiation. The comprehensive benefits package indicates a strong commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity and Information Technology. Trend Micro is a global leader in cybersecurity, leveraging AI to protect organizations and individuals across various digital environments, including cloud, networks, and endpoints. Company Size: Trend Micro is a large enterprise company, indicated by its global presence and extensive product offerings. This size suggests a structured environment with opportunities for career advancement and exposure to enterprise-level challenges. Founded: Trend Micro was founded in 1988, bringing decades of security expertise and a long history of innovation to the cybersecurity landscape.

Team Structure:

• The UX Designer will be part of a global User Experience team, indicating a distributed team structure with potential for international collaboration.
• This role requires close partnership with cross-functional teams, including Product Management, Engineering, Marketing, Visual Designers, and Technical Writers, suggesting a matrixed or project-based reporting structure.

Methodology:

• The company utilizes AI to drive its cybersecurity solutions, implying a data-driven approach to product development and strategy.
• The emphasis on user-centered design methodologies and agile development processes indicates a structured yet iterative approach to product creation.
• Collaboration and inclusive decision-making are highlighted as key cultural elements, suggesting a team-oriented environment focused on collective problem-solving.

Company Website: http://www.trendmicro.com/

📝 Enhancement Note: Trend Micro's long-standing presence in cybersecurity and its focus on AI indicate a company that values innovation, deep technical expertise, and proactive solutions. The global nature of the UX team suggests opportunities for diverse perspectives and international project exposure.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, positioned at a mid-to-senior level within the UX/Product Design discipline. It requires independent execution, significant contribution to design strategy, and the ability to mentor or guide others implicitly through best practices and pattern development. Reporting Structure: The role reports into a UX design leadership structure, likely within a broader product or engineering organization. Direct collaboration will be with Product Managers and Engineering leads for project execution, and with fellow UX Designers and potentially Visual Designers for design consistency and system development. Operations Impact: As a Sr. UX Designer, the individual will have a direct impact on the usability, effectiveness, and adoption of Trend Micro's cybersecurity products. By crafting intuitive user experiences, they will enhance customer satisfaction, reduce support overhead, and ultimately contribute to the company's market competitiveness and revenue generation through improved product adoption and retention.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX, such as interaction design, user research, design systems, or even specialize within the cybersecurity domain.
• Leadership Development: Potential to grow into a UX Lead role, taking on more strategic responsibilities, managing projects, or mentoring junior designers.
• Cross-Functional Expansion: Opportunity to gain deeper understanding of product management, engineering challenges, and business strategy within the cybersecurity industry.
• Design System Ownership: Contribute significantly to or lead the evolution of Trend Micro's design systems and platform design, a critical area for large SaaS companies.

📝 Enhancement Note: The "Senior" title implies a capacity for leadership and strategic contribution beyond individual design tasks. Growth paths likely involve increasing design complexity, strategic influence, and potentially team leadership within the UX function.

🌐 Work Environment

Office Type: The role is specifically listed as "On-site," indicating a traditional office-based work environment. This suggests a preference for in-person collaboration, team synergy, and direct mentorship. Office Location(s): Ottawa, Ontario, Canada. This location is recognized as a hub for technology and innovation, potentially offering a dynamic professional environment. Workspace Context:

• The office environment is expected to foster collaboration, with opportunities for direct interaction with product managers, engineers, and fellow designers.
• Access to industry-standard design tools and technology will be provided, with Figma being a primary requirement.
• The culture emphasizes collaboration and inclusive decision-making, suggesting an open and communicative workspace.

Work Schedule: Standard full-time hours (approx. 40 hours/week) are expected. While on-site, the company's emphasis on work-life balance suggests a professional environment that respects personal time outside of core working hours.

📝 Enhancement Note: The on-site requirement points to a company that values in-person collaboration and team cohesion, which can be beneficial for complex design problem-solving and fostering a strong team culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess alignment with core requirements (experience, skills, tool proficiency).
• Hiring Manager/Team Interview: Discussion focused on UX philosophy, problem-solving approach, and collaboration style. May include behavioral questions related to past projects.
• Design Challenge/Portfolio Review: A practical exercise or in-depth presentation of portfolio projects. This will assess your ability to articulate design decisions, demonstrate user-centered thinking, and showcase your process for tackling complex design problems. Expect to discuss user flows, wireframes, prototypes, and final designs.
• Cross-Functional Interview: Meeting with stakeholders from Product Management and Engineering to evaluate collaboration skills and understanding of product development lifecycles.
• Final Interview: May involve senior leadership or UX leads to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 strong projects that showcase your end-to-end UX process, focusing on impact and problem-solving. Prioritize SaaS or platform design examples if possible.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your key contributions, and the measurable outcomes or impact.
• Highlight Figma Skills: Be prepared to walk through your Figma files, demonstrating your proficiency with components, auto-layout, prototyping, and design system integration.
• Emphasize Collaboration: Showcase how you worked with cross-functional teams, managed feedback, and influenced design decisions.
• Showcase Problem-Solving: Clearly explain the complex challenges you faced and how your design solutions addressed them effectively.

Challenge Preparation:

• Understand the Domain: Research Trend Micro's products and the cybersecurity landscape. Familiarize yourself with common user types and their challenges in this space.
• Practice Articulation: Be ready to explain your design rationale clearly and concisely, both verbally and visually. Practice presenting your work as if to a mixed audience of designers, PMs, and engineers.
• Focus on Process: For any hypothetical challenge, outline your intended process: initial questions, research methods, potential solutions, and how you'd validate them.

📝 Enhancement Note: The interview process will likely heavily weigh the candidate's portfolio and their ability to articulate their design process and problem-solving skills, particularly in the context of complex enterprise software.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency is mandatory.
• Prototyping Tools: Familiarity with tools like Sketch, Adobe XD, or InVision is a bonus, indicating adaptability to different design ecosystems.

Analytics & Reporting:

• While not explicitly mentioned, UX designers typically work with data from analytics platforms (e.g., Google Analytics, Adobe Analytics) and user feedback tools to inform design decisions. Understanding how to interpret and utilize data for design is key.

CRM & Automation:

• Not directly applicable to the UX role, but understanding the broader product ecosystem, including CRM and automation tools that users might interact with, can be beneficial for context.

📝 Enhancement Note: Figma is the cornerstone tool for this role. Candidates should be prepared to demonstrate their mastery of Figma for all stages of the design process.

👥 Team Culture & Values

Operations Values:

• Innovation: Trend Micro's focus on AI and cybersecurity implies a culture that values forward-thinking and continuous innovation in solutions.
• Collaboration: Explicitly stated as a key element, emphasizing teamwork, inclusive decision-making, and cross-functional partnerships.
• User-Centricity: A core tenet of UX design, ensuring that user needs and experiences are at the forefront of product development.
• Excellence: Striving for high-quality, research-based creative solutions and maintaining high standards in design execution and process.
• Integrity & Security: Given the cybersecurity industry, a strong emphasis on data privacy, security, and ethical design practices is inherent.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with Product Management, Engineering, and Marketing, fostering a unified approach to product development.
• Open Communication: Encouraging inclusive decision-making and effective communication to ensure all voices are heard and design decisions are well-understood.
• Iterative Feedback: Working within agile environments suggests a culture of continuous feedback and iterative refinement of designs based on input from various stakeholders.

📝 Enhancement Note: The company culture appears to prioritize innovation, collaboration, and a strong user focus, essential for a leading cybersecurity firm. Candidates should be prepared to demonstrate how they embody these values in their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Cybersecurity Domain: Navigating the intricate and often technical nature of cybersecurity products and user needs. This requires a commitment to learning and understanding the domain.
• Balancing Business Goals with User Needs: Effectively reconciling competing priorities between business objectives, technical constraints, and user experience requirements.
• Maintaining Consistency in a Global Product Suite: Ensuring a cohesive and intuitive user experience across a wide range of products and platforms, potentially with varying feature sets and user bases.
• Adapting to Evolving Threats and Technologies: The dynamic cybersecurity landscape requires continuous learning and adaptation of design solutions to address new threats and leverage emerging technologies like AI.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge in cybersecurity principles, threats, and user workflows within the IT security sector.
• Advanced UX Techniques: Opportunities to explore and implement advanced UX research methods, interaction design patterns, and user-centered strategy.
• Design System Development: Contribute to or lead the growth of Trend Micro's design system, a valuable skill set for enterprise UX professionals.
• Cross-Disciplinary Learning: Gain insights into product management, engineering methodologies, and business strategy within a leading tech company.

📝 Enhancement Note: The challenges are inherent to working in a complex, high-stakes industry like cybersecurity. The growth opportunities are substantial, offering paths for both deep UX specialization and broader product development understanding.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex design problem you solved for a SaaS product. What was your process, and what was the outcome?" (Focus on problem definition, user research, design iterations, and impact.)
• "How do you balance the needs of different stakeholders (e.g., Product, Engineering, Marketing) when designing a feature?" (Highlight your collaborative approach and negotiation skills.)
• "Walk me through your process for creating user flows and wireframes. How do you ensure they meet both user needs and business objectives?" (Demonstrate your understanding of foundational UX deliverables and strategic alignment.)

Company & Culture Questions:

• "What interests you about Trend Micro and the cybersecurity industry?" (Research the company's mission, products, and recent news. Connect this to your passion for UX.)
• "How do you contribute to a collaborative and inclusive team environment?" (Provide specific examples of your teamwork and communication style.)
• "How do you measure the success of your UX designs?" (Discuss metrics like user satisfaction, task completion rates, adoption rates, and reduction in support tickets.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, start with the "Why" (the problem), move to the "How" (your process and solutions), and end with the "What" (the impact/results).
• Be Ready to Dive Deep: Prepare to discuss specific design choices, user research findings, and trade-offs made during the design process.
• Showcase Figma Mastery: Be ready to share your screen and demonstrate key aspects of your Figma work, including component usage, prototyping, and interaction design.
• Highlight Impact: Quantify the impact of your designs whenever possible (e.g., "increased task completion by 15%", "reduced error rates by 10%").

📝 Enhancement Note: Interview preparation should focus on showcasing a strong, repeatable UX process, excellent communication skills, and a genuine interest in Trend Micro's mission and the cybersecurity domain.

📌 Application Steps

To apply for this Sr. UX Designer position:

• Submit your application through the provided link on the Trend Micro careers portal.
• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating end-to-end UX process, Figma proficiency, and ideally, experience with SaaS or platform design. Tailor your project selection to highlight experience relevant to complex problem-solving.
• Resume Optimization: Update your resume to clearly articulate your 3+ years of UX/product design experience, emphasizing your skills in user-centered design, interaction design, information architecture, and proficiency with Figma. Quantify achievements where possible.
• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaborative style. Be prepared to present your portfolio and discuss your work in detail, focusing on the impact you've made. Research Trend Micro's products and the cybersecurity industry.
• Company Research: Familiarize yourself with Trend Micro's mission, values, and recent developments. Understand their position in the cybersecurity market and consider how your UX expertise can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.