Sr. UX Designer - Acton, Mass. or San Diego, CA (Hybrid)

📍 Job Overview

Job Title: Sr. UX Designer Company: Insulet Corporation Location: Acton, Massachusetts OR San Diego, California Job Type: FULL_TIME Category: User Experience (UX) Design / Product Design Date Posted: August 25, 2025 Experience Level: 5-8 years (Mid-Senior Level) Remote Status: Hybrid (Requires on-site work 3x/week)

🚀 Role Summary

• Lead end-to-end User Experience (UX) design for critical mobile applications within the Omnipod product ecosystem, focusing on enhancing the user journey and product experience for individuals managing diabetes.
• Drive product design strategy by championing customer needs and advocating for human-centered design principles across large-scale app design initiatives from discovery through delivery.
• Collaborate extensively with cross-functional teams, including Product Management, Engineering, Marketing, User Research, and Human Factors, to translate complex user needs and business objectives into intuitive and effective digital solutions.
• Create comprehensive design artifacts, including wireframes, user flows, lo-fi and hi-fi prototypes, and detailed design specifications, leveraging modern design and collaboration tools.
• Ensure design solutions adhere to best practices in accessibility, usability, and responsive design, with a keen awareness of regulatory requirements (e.g., FDA guidance) within the healthcare industry.

📝 Enhancement Note: While the raw input mentions "Sr. UX Designer" and lists responsibilities typical of a mid-to-senior role, Insulet's emphasis on "leading high-impact design solutions," "taking ownership of complex projects," and "influencing product design strategy" suggests this role carries significant strategic weight, aligning with a senior individual contributor or potentially a lead role within specific projects. The "5-8 years of experience" further solidifies this as a senior-level position.

📈 Primary Responsibilities

• Spearhead the UX design process for mobile applications integral to the Omnipod product suite, aiming to improve and evolve a cohesive, accessible, and empowering user experience for diabetes management.
• Take full ownership of significant app design projects, managing them from initial research and discovery phases through to final delivery, ensuring alignment with product managers, engineers, marketers, and other key stakeholders.
• Actively influence product strategy by representing and advocating for user needs, critically evaluating assumptions, and ensuring design outcomes effectively balance user experience, business goals, and technical feasibility.
• Develop detailed user flows, wireframes, low-fidelity and high-fidelity prototypes, and comprehensive design specifications using industry-standard tools such as Figma, Figma Make, Miro, Confluence, and Jira.
• Integrate user research findings and human factors insights into design solutions, collaborating closely with dedicated research teams to ensure product safety, effectiveness, and compliance with relevant regulatory standards.
• Apply and champion best practices in web and mobile accessibility (WCAG standards), usability principles, and responsive design techniques to create inclusive, scalable, and intuitive digital experiences.
• Actively participate in agile development methodologies, contributing user advocacy and experience quality considerations during product planning and sprint cycles.
• Partner with technical integration teams to guarantee seamless user experiences across interconnected platforms, including evaluating API capabilities, understanding data flow architectures, and contributing to branding and UX consistency across external and internal systems.
• Serve as a champion for a customer-first mindset, advocate for UX best practices, and define key success metrics and outcomes in cross-functional forums and design review sessions.
• Drive the evolution and enhancement of existing products, unify fragmented user experiences, and architect seamless, cohesive digital journeys across the broader product ecosystem.
• Gather and synthesize insights from a diverse range of stakeholders, including internal teams (customer service, sales, training), healthcare providers, and end-users living with diabetes, to inform and validate design decisions.
• Contribute to the ongoing development and refinement of Insulet’s design system and experience standards, ensuring consistency and scalability as the brand and platform mature.
• Provide mentorship and support to fellow designers through informal coaching, constructive design critiques, and active participation in knowledge-sharing initiatives.
• Support the continuous improvement of team processes, design tools, and collaboration practices, actively contributing to a robust and thriving UX culture within the organization.

📝 Enhancement Note: The primary responsibilities are well-defined in the input. The enhancement focuses on elaborating the "why" behind these tasks within an operations context, emphasizing the impact on user journey, product ecosystem, and cross-functional alignment, which are critical for operations professionals.

🎓 Skills & Qualifications

Education:

• A Bachelor’s or Master’s degree in a related field such as Graphic Design, Industrial Design, Interaction Design, Psychology, Computer Science, Human-Computer Interaction (HCI), or a comparable discipline is preferred.

Experience:

• A minimum of 5-8 years of professional experience in User Experience (UX) Design and Product Design.
• Demonstrated experience in delivering customer-centric native mobile applications, preferably within a healthcare or other regulated industry environment, is highly desirable.
• Proven track record of leading and executing end-to-end design projects for complex digital products.
• Experience working within agile product development frameworks and utilizing associated collaboration tools.
• A strong portfolio is mandatory, showcasing a deep understanding of design thinking, compelling storytelling abilities, and high-quality design execution across various platforms. Password-protected portfolios must include access credentials in the application.
• Experience in integrating user research findings and collaborating with user research and human factors teams.
• Proficiency in designing for both mobile and responsive web platforms.

Required Skills:

• Expert-level proficiency in modern UX and design tools, with a strong emphasis on Figma, Figma Make, Miro, Confluence, and Jira for design creation, prototyping, and collaboration.
• Deep understanding and practical application of usability principles, design heuristics, and accessibility standards (e.g., WCAG).
• Strong capability in creating wireframes, user flows, and interactive prototypes (both low and high-fidelity).
• Excellent visual communication skills, with the ability to articulate design concepts effectively through diagrams, prototypes, and presentations.
• Proven ability to translate complex user needs and business requirements into intuitive and effective design solutions.
• Strong storytelling skills, both visually and verbally, to drive alignment and communicate design rationale to diverse stakeholders.
• Demonstrated ability to build and maintain positive, trust-based relationships across various disciplines and teams.
• Experience advocating for a customer-first mindset and championing UX excellence within an organization.
• Proficiency in creating detailed design specifications for development handoff.
• Experience working in distributed and cross-functional teams, including those across different regions (e.g., U.S. and Mexico).

Preferred Skills:

• Expertise in human-centered design principles, methodologies, and the complete design lifecycle.
• Experience in the diabetes or broader healthcare technology sector.
• Advanced prototyping skills using tools beyond basic wireframing.
• Familiarity with evaluating APIs, understanding data flows, and contributing to technical integration discussions.
• Experience contributing to or evolving design systems.
• Understanding of FDA guidelines and their implications for medical device software design.
• Mentorship or informal coaching experience with other designers.

📝 Enhancement Note: The required skills are expanded to include specific tool examples mentioned in the job description and to group related competencies for clarity. The experience section emphasizes the importance of a portfolio and relevant industry experience, crucial for operations roles that require demonstrable results.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 significant UX design projects that demonstrate a complete design process from problem definition to solution delivery.
• Clearly articulate the user problems addressed, the design approach taken, and the rationale behind key design decisions.
• Highlight the impact of your design solutions, ideally with quantifiable metrics or qualitative feedback demonstrating user experience improvements and business value.
• Include examples of wireframes, user flows, interactive prototypes, and final UI designs to illustrate your design craft and technical execution.
• Demonstrate experience with human-centered design principles and how they were applied throughout the project lifecycle.

Process Documentation:

• Provide evidence of structured design processes, including user research methodologies, ideation techniques, prototyping, and usability testing.
• Detail how user feedback and research insights were synthesized and integrated into design iterations and final product features.
• Showcase examples of creating and adhering to design specifications for developer handoff, ensuring design fidelity is maintained.
• Illustrate experience with agile development workflows and how UX design integrates seamlessly into sprint planning and execution.

📝 Enhancement Note: The portfolio requirements are detailed with specific elements that showcase a candidate's ability to manage and execute design processes, which is fundamental for operations-focused roles. This section emphasizes demonstrating a structured approach to problem-solving and delivery, directly relevant to operations professionals.

💵 Compensation & Benefits

Salary Range:

• The US base salary range for this full-time position is $115,950.00 - $173,925.00 annually.
• This range is dependent on factors such as job-related skills, experience, education, and the specific work location.
• The provided range reflects the target for new hires in the primary work location.

Benefits:

• Comprehensive health insurance (medical, dental, vision) to support employee well-being.
• Retirement savings plan with company match (e.g., 401(k)) to support long-term financial goals.
• Paid time off (PTO), holidays, and sick leave, providing work-life balance.
• Opportunities for professional development, including training, certifications, and conferences.
• Potential for performance-based bonuses and other incentives.
• Access to employee assistance programs and wellness initiatives.
• Hybrid work model offering flexibility between office and remote work.

Working Hours:

• Standard full-time work hours, typically 40 hours per week.
• Hybrid work arrangement requires a minimum of 3 days per week in an Insulet office (Acton, MA or San Diego, CA).

📝 Enhancement Note: The salary range is directly extracted. The benefits section is expanded with common benefits offered by companies of Insulet's size and industry, providing a more complete picture for potential candidates. The working hours are clarified to reflect the hybrid nature and minimum office days.

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical Device / Healthcare Technology Company Size: Insulet Corporation is a publicly traded company (NASDAQ: PODD) with a significant global presence. While exact employee counts fluctuate, it's a large organization, indicating a structured environment with established processes and opportunities for specialization. Founded: Insulet Corporation was founded to innovate in diabetes care, focusing on simplifying the lives of people with diabetes through its unique Omnipod product platform. This history emphasizes a commitment to patient-centric innovation and continuous improvement.

Team Structure:

• The UX Designer will be part of a collaborative design team within a larger, company-wide UX organization.
• This structure suggests opportunities for peer collaboration, design critiques, and shared best practices within the UX discipline.
• The role requires close partnership with Product Management, Engineering, Marketing, User Research, and Human Factors teams, highlighting a highly cross-functional operational environment.

Methodology:

• Insulet emphasizes a customer-first mindset and a commitment to human-centered design, integrating user research and human factors principles directly into the product development lifecycle.
• The company operates within a regulated environment (healthcare), necessitating rigorous adherence to quality standards, safety protocols, and compliance with FDA guidance.
• Agile development methodologies are utilized, requiring designers to be adaptable, iterative, and collaborative within fast-paced product cycles.
• A focus on data analysis and outcome measurement is implied, crucial for understanding product performance and user impact.

Company Website: https://insulet.com/ and https://omnipod.com/

📝 Enhancement Note: The company culture is described by inferring from the industry, size, and stated values. The emphasis on a regulated environment and human-centered design is crucial for understanding the operational rigor expected. The team structure highlights the collaborative, cross-functional nature of operations within Insulet.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level, indicating a need for significant autonomy, strategic thinking, and the ability to lead design initiatives. It involves not just execution but also influencing product direction and mentoring junior team members. Reporting Structure: The UX Designer will likely report into a UX Lead, Director of UX, or a similar management role within the broader UX organization. They will work closely with Product Managers and Engineering Leads on specific product teams. Operations Impact: The Senior UX Designer's impact is critical in shaping the user experience of Insulet's core product, the Omnipod. This directly influences customer satisfaction, product adoption, adherence, and overall brand perception, which are key drivers of business success and revenue in the medical device sector. Their work also contributes to the efficiency and effectiveness of user interactions with the diabetes management system.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX design, such as interaction design for medical devices, accessibility for regulated products, or leading design for complex integrated systems.
• Leadership Development: Progress into a Lead UX Designer role, managing specific product areas or mentoring a small team of designers, or moving into a Product Management track if desired.
• Cross-Functional Mobility: Gain exposure to and potentially transition into related roles in Product Management, User Research, or even Human Factors Engineering.
• Industry Expertise: Develop specialized knowledge in diabetes care technology and the nuances of designing for regulated healthcare environments, becoming a subject matter expert.
• Design System Contribution: Play a key role in evolving and governing the company’s design system, impacting product consistency and design efficiency across the organization.

📝 Enhancement Note: This section focuses on the career trajectory and operational impact specific to a senior design role within a company like Insulet, highlighting how design skills translate into business value and personal growth within an operations framework.

🌐 Work Environment

Office Type: Hybrid work model, requiring a minimum of 3 days per week in an Insulet office located in either Acton, Massachusetts, or San Diego, California. This blend facilitates in-person collaboration while allowing for focused remote work. Office Location(s):

• Acton, Massachusetts: Provides access to the Boston tech and biotech corridor.
• San Diego, California: Offers a vibrant West Coast tech hub environment.

Workspace Context:

• The work environment is designed to foster collaboration, innovation, and cross-functional teamwork.
• Designers will have access to modern design tools and technologies necessary for creating sophisticated user experiences.
• Expect regular interaction with product teams, including designers, product managers, and engineers, promoting a dynamic and iterative design process.
• The hybrid model allows for flexibility in managing personal work styles while ensuring essential face-to-face collaboration for key design activities.

Work Schedule:

• Standard business hours (approximately 40 hours per week) are expected.
• The hybrid schedule offers flexibility in how the work week is structured, balancing in-office presence with remote workdays.

📝 Enhancement Note: The work environment description is tailored to the hybrid model and the two specified locations, emphasizing the collaborative and tool-rich aspects relevant to operations professionals.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios for essential qualifications and experience.
• Portfolio Presentation/Design Challenge: Candidates will likely be asked to present their portfolio, walking through key projects, design process, and decision-making. A specific design challenge focused on a relevant product scenario may also be part of this stage.
• Hiring Manager/Team Interviews: Interviews with the hiring manager and potential team members will assess technical skills, collaboration style, problem-solving abilities, and cultural fit. Expect behavioral questions and discussions about past projects.
• Cross-Functional Interviews: Meetings with key partners from Product Management, Engineering, or other relevant departments to evaluate cross-functional collaboration capabilities.
• Final Interview/Executive Review: Potentially a final interview with a senior leader to ensure alignment with company strategy and vision.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills in mobile app design, human-centered design, and experience within regulated environments.
• Tell a Story: For each project, clearly outline the problem, your role, the process you followed, key decisions made, and the measurable impact of your design.
• Highlight Process: Demonstrate your understanding of the end-to-end UX lifecycle, from research and ideation to prototyping, testing, and iteration.
• Showcase Collaboration: Include examples of how you worked with cross-functional teams and incorporated feedback.
• Visual Polish: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Provide passwords if required.

Challenge Preparation:

• Understand the Context: Research Insulet, the Omnipod product, and the diabetes care landscape.
• Focus on User Needs: Anticipate challenges that will center around user pain points, accessibility, and adherence in diabetes management.
• Demonstrate Design Thinking: Be prepared to articulate your thought process, problem-solving approach, and how you would tackle a given design problem.
• Practice Presentation: Rehearse presenting your portfolio and any potential design challenge responses concisely and clearly.

📝 Enhancement Note: This section provides a structured breakdown of a typical interview process for a senior design role, with specific advice tailored to portfolio presentation and challenge preparation, emphasizing the operational aspects of design delivery and stakeholder communication.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly emphasized), Figma Make, Adobe Creative Suite (Illustrator, Photoshop), Sketch (potentially).
• Collaboration & Documentation: Miro, Confluence, Jira, Asana, Trello.
• Prototyping Tools: InVision, ProtoPie (for advanced prototyping).

Analytics & Reporting:

• Familiarity with analytics platforms to understand user behavior and product performance (e.g., Google Analytics, Amplitude, Mixpanel) is beneficial, though not explicitly stated as a primary requirement for the designer role itself, it aids in understanding impact.
• Data visualization tools for reporting findings to stakeholders.

CRM & Automation:

• While not directly managed by UX Designers, understanding how CRM systems (like Salesforce) might integrate with user-facing applications or how data flows from user interactions can be advantageous.

📝 Enhancement Note: The tools are listed based on the job description's explicit mentions and industry standards for UX design roles. The emphasis is on design and collaboration tools, with an understanding of how analytics and CRM systems fit into the broader product operations ecosystem.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value that drives all design and product decisions, ensuring the needs of people living with diabetes are paramount.
• Innovation & Improvement: A continuous drive to simplify life for users and improve existing products and processes through thoughtful design.
• Collaboration & Teamwork: Strong emphasis on working effectively with diverse, cross-functional teams to achieve shared goals.
• Integrity & Compliance: Adherence to high standards of quality, safety, and regulatory requirements due to the nature of medical devices.
• Accountability & Ownership: Taking responsibility for projects and outcomes, driving initiatives from conception to completion.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be active participants in product teams, working closely with Product Managers, Engineers, User Researchers, and Marketing.
• Open Communication: Fostering a culture of open dialogue, feedback exchange, and constructive critique among design peers and stakeholders.
• Data-Informed Decisions: Utilizing user research, usability testing, and product analytics to inform design choices and validate hypotheses.
• Agile Adaptation: Embracing iterative development cycles and adapting designs based on learnings and evolving requirements.

📝 Enhancement Note: The team culture and values are inferred from Insulet's mission, industry, and the description of the role, focusing on how these values manifest in daily operations and collaborative practices for a UX designer.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Regulatory Constraints: Designing effective and intuitive experiences within the strict guidelines of healthcare regulations (e.g., FDA) can be complex.
• Integrating Complex Systems: Ensuring seamless user experiences across multiple connected devices and digital platforms requires careful planning and technical understanding.
• Navigating Ambiguity: As a senior designer, you'll often tackle ill-defined problems, requiring strong analytical skills and the ability to define scope and direction.
• Influencing Stakeholders: Effectively advocating for design decisions and driving consensus among diverse stakeholders with varying priorities.
• Evolving Design System: Contributing to and maintaining a robust design system requires discipline and a strategic vision for scalability.

Learning & Development Opportunities:

• Specialized Training: Access to training in advanced UX methodologies, accessibility standards, or specific healthcare design challenges.
• Industry Conferences: Opportunities to attend relevant UX and healthcare technology conferences to stay abreast of trends and best practices.
• Mentorship Programs: Formal or informal mentorship from senior design leaders within Insulet.
• Cross-Functional Exposure: Gaining a deeper understanding of product management, engineering, and marketing operations through close collaboration.
• Leadership Skills Development: Opportunities to lead design initiatives, mentor junior designers, and potentially take on project leadership roles.

📝 Enhancement Note: This section details potential operational challenges unique to a senior UX role in a regulated industry and outlines specific growth paths and learning opportunities relevant to operations professionals in design.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Describe your end-to-end UX design process for a complex mobile application. Walk us through a project where you significantly influenced product direction."
• Problem-Solving: "How would you approach designing a new onboarding experience for Omnipod users that addresses common points of confusion?"
• Collaboration: "Tell me about a time you had to collaborate with engineers and product managers who had different visions for a feature. How did you reach a consensus?"
• User Research: "How do you integrate user research and Human Factors insights into your design workflow, especially in a regulated environment?"
• Accessibility: "What are your key considerations when designing for accessibility in a medical device app, and how do you ensure compliance?"

Company & Culture Questions:

• "What interests you specifically about Insulet and the Omnipod product?"
• "How do you foster a customer-centric approach in your design work?"
• "Describe your experience working in agile environments and collaborating with distributed teams."
• "How do you stay updated on the latest UX trends and best practices?"

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction to Insulet/role -> Project 1 (Problem, Role, Process, Solution, Impact) -> Project 2 (similar structure) -> Your Philosophy/Approach -> Q&A.
• Focus on Impact: Quantify the results of your designs wherever possible (e.g., "reduced user error by X%", "increased task completion rate by Y%").
• Show, Don't Just Tell: Use visuals effectively to demonstrate your design thinking and the evolution of your solutions.
• Narrate Your Process: Explain why you made certain choices, highlighting your critical thinking and problem-solving skills.
• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, trade-offs you made, and how you handled challenges.

📝 Enhancement Note: This section offers actionable interview preparation advice, including common strategy questions, company-specific queries, and detailed guidance on presenting a portfolio, all geared towards showcasing operational competence and strategic thinking.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit Your Application: Utilize the provided link to submit your resume and portfolio through the Insulet careers portal.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating your expertise in mobile app design, human-centered design, and experience within regulated industries. Emphasize your process, collaboration, and the impact of your work.
• Resume Optimization: Ensure your resume clearly articulates your 5-8 years of relevant experience, focusing on achievements and responsibilities that align with the job description. Integrate keywords like "UX Design," "mobile applications," "prototyping," "Figma," "accessibility," and "regulated environments."
• Company Research: Thoroughly research Insulet Corporation, its Omnipod product platform, and its mission to understand the company's values and operational context. Familiarize yourself with the diabetes care landscape.
• Prepare for Presentation: Practice presenting your portfolio and be ready to discuss your design process, decision-making, and collaboration experiences in detail. Anticipate questions related to user needs, technical feasibility, and regulatory considerations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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