Sr. UX Designer - 10632

📍 Job Overview

Job Title: Sr. UX Designer - 10632
Company: Coupa Software, Inc.
Location: Bogota, Colombia
Job Type: Mid Level
Category: User Experience (UX) Design
Date Posted: August 19, 2025
Experience Level: 2-5 Years
Remote Status: Hybrid

🚀 Role Summary

• Elevate Coupa's Total Business Spend Management platform by designing intuitive and delightful user experiences, moving beyond traditional enterprise software limitations.
• Drive the end-to-end design process for features and products, from initial user research and concept development through to pixel-perfect execution.
• Champion user-centered design principles, ensuring accessibility, usability, and consistency across the platform through robust design systems.
• Collaborate seamlessly with cross-functional teams, including Product Management, Engineering, and User Assistance, to deliver cohesive and impactful solutions.

📝 Enhancement Note: While the core role is UX Design, the emphasis on "Total Business Spend Management platform" and "AI integration" suggests a need to understand how design impacts operational efficiency and data-driven decision-making within a business context, aligning with GTM and RevOps principles.

📈 Primary Responsibilities

• Conduct comprehensive user research, including usability testing, to gather insights into user needs and behaviors.
• Develop detailed user flows, journey maps, wireframes, and high-fidelity prototypes to visualize and iterate on design concepts.
• Own the design lifecycle for assigned features or products, from initial concept and strategy to final implementation and post-launch analysis.
• Work closely with engineering teams to ensure accurate and pixel-perfect translation of designs into functional software components.
• Advocate for and implement user-centered design best practices, including accessibility standards, usability heuristics, and the consistent application of design systems.
• Present design solutions and rationale to stakeholders, incorporating feedback and user data, including insights derived from AI integrations, to refine designs.

📝 Enhancement Note: The responsibility to "advocate for user-centered design by ensuring accessibility, usability, and consistency through design systems" is critical for operations professionals as it directly impacts the efficiency and adoption of internal tools. Strong UX design reduces training time and data entry errors.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Technology, Human-Computer Interaction (HCI), or a closely related field.

Experience: 3–5 years of dedicated experience in UX design, with a proven track record in user-centered design principles.

Required Skills:

• Expertise in user research methodologies and usability testing techniques.
• Proficiency in creating detailed wireframes, user flows, journey maps, and interactive prototypes.
• Strong collaborative skills, with the ability to work effectively with cross-functional teams (Product Management, Engineering, User Assistance).
• Deep understanding and practical application of design systems, accessibility standards (e.g., WCAG), and user-centered design principles.
• Excellent creative problem-solving abilities, balancing user needs, business objectives, and technical constraints.
• Meticulous attention to detail and a commitment to pixel-perfect execution in design deliverables.
• Proficiency with industry-standard design and prototyping tools, with a specific emphasis on Figma.

Preferred Skills:

• Experience designing for enterprise software or complex business applications.
• Familiarity with AI integration in user interfaces and its impact on user workflows.
• Experience working within Agile/Scrum development methodologies.
• Strong visual design skills and an understanding of interactive design principles.
• Ability to articulate design decisions and user insights to diverse audiences.

📝 Enhancement Note: Given Coupa's focus on "Total Spend Management" and "AI," candidates with experience in FinTech, B2B SaaS, or platforms dealing with complex data and workflows will have a distinct advantage. Proficiency in Figma is a strong signal for efficient design system management and collaboration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating the full UX design process, from initial research and problem definition to iterative design solutions and final outcomes.
• Case studies that clearly articulate the user problem, the design approach, the tools and methodologies used, and the measurable impact of the design solutions.
• Examples showcasing wireframes, user flows, interactive prototypes, and final UI designs.
• Demonstrations of how user feedback and data (including AI-driven insights) were incorporated into the design iteration process.
• Evidence of collaboration with cross-functional teams and stakeholders throughout the design lifecycle.

Process Documentation:

• Showcase an ability to document design processes, including user research findings, design specifications, and usability testing reports.
• Examples of how design systems were leveraged or contributed to, ensuring consistency and scalability across product features.
• Demonstrations of iterative design processes, highlighting how feedback and data informed design improvements.

📝 Enhancement Note: For operations professionals evaluating this role, a strong portfolio isn't just about visual appeal; it's about demonstrating a systematic approach to problem-solving, a commitment to user efficiency, and the ability to translate complex requirements into usable interfaces. For this role, showcasing how design impacts operational workflows and data utilization is key.

💵 Compensation & Benefits

Salary Range: For a Sr. UX Designer with 3-5 years of experience in Bogota, Colombia, the estimated annual salary range is typically between COP 60,000,000 to COP 100,000,000. This estimate is based on industry benchmarks for similar roles in major Colombian tech hubs, considering the mid-level experience requirement and the specialized skills in UX design for enterprise software.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and company holidays.
• Opportunities for professional development, training, and conference attendance.
• Access to Coupa's innovative Total Business Spend Management platform and its features.
• Collaborative and inclusive work environment with a focus on employee growth.
• Potential for participation in employee stock option programs.
• Commuting assistance or hybrid work flexibility.

Working Hours: The standard working hours for this role are likely to be 40 hours per week, aligning with typical business operations. However, Coupa's hybrid work arrangement may offer some flexibility in scheduling, allowing for focused work periods and efficient collaboration.

📝 Enhancement Note: The salary range provided is an estimate for Bogota, Colombia. Actual compensation will depend on the candidate's specific experience, skills, and negotiation. Benefits are inferred based on standard offerings for a company of Coupa's size and industry stature, with a focus on professional development relevant to UX and technology roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Software, specifically Total Business Spend Management (TBSM). Coupa is a leader in providing solutions that help businesses manage and optimize their spending, leveraging AI and community-driven insights.

Company Size: Coupa is a large, established technology company, typically falling into the 1,000-5,000+ employee range. This size implies a structured environment with established processes, but also opportunities for impact within specialized teams.

Founded: Coupa was founded in 2006. This history suggests a mature company with a strong product foundation and a proven market presence, now focused on innovation and expansion.

Team Structure:

• The UX team likely operates within the Product or Engineering organization, working closely with Product Managers and Engineering leads for specific product areas or features.
• Designers may specialize in different aspects of the platform (e.g., procurement, invoicing, analytics) or focus on specific stages of the design process (e.g., research, interaction design, visual design).
• Collaboration is expected across UX, Product Management, Engineering, and User Assistance teams to ensure a cohesive product offering.

Methodology:

• Coupa emphasizes a data-driven and user-centric approach to product development, integrating AI and community insights to inform design decisions.
• Agile methodologies are likely employed for product development, requiring designers to be adaptable and responsive to feedback and evolving requirements.
• Design thinking principles are foundational, encouraging exploration, ideation, prototyping, and testing to arrive at optimal solutions.

Company Website: https://www.coupa.com/

📝 Enhancement Note: Coupa's core business revolves around operational efficiency for its clients. This means the company culture likely values analytical thinking, process optimization, and the effective use of technology – traits highly valued in Revenue Operations and Sales Operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior UX Designer, indicating a level of expertise and autonomy beyond junior or mid-level positions. It suggests responsibility for significant feature ownership and the ability to mentor or guide less experienced designers.

Reporting Structure: The Sr. UX Designer would typically report to a UX Design Manager or Lead, who in turn reports to a Director of Product or Head of Design. They will work closely with Product Managers and Engineering Leads, who are often peers in project execution.

Operations Impact: While not a direct operations role, the UX Designer's work directly impacts the operational efficiency of Coupa's customers by making their spend management processes more intuitive, less error-prone, and faster. Effective UX design reduces the need for extensive training and support, contributing to customer satisfaction and adoption, which indirectly influences revenue.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, or accessibility, or specialize in the FinTech/SaaS domain.
• Leadership: Progress into a Lead UX Designer or UX Manager role, overseeing design teams and strategy.
• Product Strategy: Contribute more directly to product strategy and roadmap planning, leveraging user insights to shape the future of Coupa's platform.
• Cross-functional Movement: Transition into Product Management or other roles within the Product organization.

📝 Enhancement Note: For operations professionals, understanding how a UX designer contributes to business outcomes is key. This role is about enabling efficiency and effectiveness through intuitive product design, which is a crucial component of successful go-to-market and revenue operations.

🌐 Work Environment

Office Type: Coupa operates with a hybrid work model, allowing employees to balance remote work with in-office collaboration. This suggests a modern office setup designed to facilitate teamwork and focused work.

Office Location(s): The primary office location for this role is Bogota, Colombia. This location is a significant hub for technology talent in Latin America.

Workspace Context:

• The workspace is designed to foster collaboration, with meeting rooms, shared workspaces, and potentially quiet zones for focused work.
• Access to cutting-edge design tools and technology is expected, enabling designers to execute their work efficiently and effectively.
• Frequent interaction with peers in UX, Product Management, and Engineering is anticipated, promoting knowledge sharing and collective problem-solving.

Work Schedule: The work schedule is likely to be standard business hours (e.g., 9 AM to 5 PM local time), but the hybrid model may offer flexibility in terms of specific daily hours or a mix of in-office and remote days, facilitating efficient workflow management and personal balance.

📝 Enhancement Note: The hybrid nature of this role is common in tech companies and aligns with modern work trends. For operations professionals, this implies a need for strong self-management and communication skills, whether working remotely or in the office.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on UX experience and portfolio relevance.
• Portfolio Review & Discussion: You will likely present your portfolio to the hiring team, discussing your UX process, design rationale, and the impact of your work. Be prepared to walk through case studies.
• Design Challenge/Exercise: A practical design exercise or case study may be assigned to assess your problem-solving skills, design thinking, and ability to deliver under timed conditions.
• Cross-functional Interviews: Interviews with Product Management, Engineering, and potentially other UX team members to assess collaboration, technical understanding, and cultural fit.
• Final Interview: Potentially an interview with a senior leader or executive to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills and align with Coupa's focus on enterprise spend management and user experience.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you overcame, your design decisions, and the measurable outcomes or learnings.
• Highlight Process: Emphasize your user research, ideation, prototyping, and testing phases. Show how you iterated based on feedback.
• Demonstrate Impact: Quantify the impact of your designs whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).
• Figma Proficiency: Be ready to discuss your workflow in Figma, including your use of components, design systems, and collaboration features.

Challenge Preparation:

• Understand the Problem: Thoroughly analyze any design challenge prompt, identifying the core user needs and business goals.
• Structure Your Approach: Outline your process before diving into solutions. Think about research, ideation, sketching, wireframing, and prototyping.
• Focus on Rationale: Clearly explain the "why" behind your design decisions, linking them back to user needs and business objectives.
• Time Management: Practice delivering your thoughts and solutions within the allotted time. Prioritize key aspects of the design.

📝 Enhancement Note: For operations candidates, the emphasis on a structured process, data-driven decision-making, and measurable outcomes in the portfolio review and interview process should resonate strongly. Demonstrating how your design thinking can improve operational efficiency for users is a key differentiator.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and design system management. Proficiency is a must.
• User Research Tools: Familiarity with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Lookback).
• Prototyping Tools: Beyond Figma, experience with tools like InVision, Axure, or Adobe XD may be beneficial.

Analytics & Reporting:

• Analytics Platforms: Understanding how to interpret user behavior data from platforms like Google Analytics, Mixpanel, or Amplitude to inform design decisions.
• Data Visualization Tools: Familiarity with tools that help visualize user data and performance metrics.

CRM & Automation:

• CRM Systems: While not directly using them for design, understanding how CRM data (e.g., Salesforce) can inform user personas and journey mapping is valuable.
• Project Management Tools: Experience with tools like Jira, Asana, or Trello for managing design tasks and collaborating with development teams.

📝 Enhancement Note: For operations professionals, the emphasis on tools like Figma, user research platforms, and analytics tools highlights the intersection of design and data. Understanding how these tools contribute to user efficiency and product improvement is crucial.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experience in every design decision.
• Collaboration: A belief in working closely with cross-functional teams to achieve shared goals and deliver cohesive product experiences.
• Innovation: Encouraging creative problem-solving and the exploration of new ideas to push the boundaries of enterprise software design.
• Excellence: A dedication to high-quality work, attention to detail, and pixel-perfect execution.
• Continuous Improvement: A mindset of learning and iterating, using feedback and data to refine designs and processes.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be integrated members of product teams, working hand-in-hand with Product Managers and Engineers.
• Open Communication: Fostering an environment where feedback is openly shared and constructive criticism is welcomed.
• Shared Ownership: A collaborative approach where the success of the product is a shared responsibility among all team members.

📝 Enhancement Note: Coupa's values, particularly user-centricity and collaboration, align well with the principles of effective operations. Understanding and improving processes for users is a core tenet of both UX design and operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Finding elegant solutions that satisfy user desires while adhering to technical limitations and business objectives.
• Designing for Complexity: Creating intuitive interfaces for a comprehensive Total Business Spend Management platform with numerous features and data points.
• Integrating AI Insights: Effectively incorporating AI-driven predictions and recommendations into user workflows without overwhelming or confusing users.
• Maintaining Consistency: Ensuring a cohesive and consistent user experience across a large and evolving enterprise software platform.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to learn and apply cutting-edge UX research and design methodologies.
• Industry Exposure: Exposure to the intricacies of business spend management and the impact of AI on financial operations.
• Mentorship: Potential for mentorship from senior designers and product leaders within Coupa.
• Skill Development: Access to training programs, workshops, and resources to enhance design skills and broaden technical knowledge.

📝 Enhancement Note: The challenges presented are common in enterprise software UX, but the specific context of spend management and AI integration offers unique learning opportunities. For operations professionals, these challenges mirror those faced in optimizing business processes.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach designing a feature that helps users identify process inefficiencies within their spend management workflow?" (Focus on process mapping, data visualization, and actionable recommendations.)
• Collaboration: "Describe a time you had to collaborate with engineers and product managers to implement a complex design. What were the key challenges and how did you resolve them?" (Highlight communication, compromise, and shared problem-solving.)
• Problem-Solving: "Imagine a user is struggling to complete a critical task in our platform. How would you diagnose the issue and design a solution?" (Emphasize user research, iterative design, and testing.)

Company & Culture Questions:

• Company Operations: "What do you understand about Coupa's mission to improve business spend management, and how do you see UX design contributing to that?" (Showcase research into Coupa's value proposition and market.)
• Team Dynamics: "How do you typically integrate with development teams? What's your ideal collaboration process?" (Demonstrate a proactive and team-oriented approach.)
• Impact Measurement: "How do you measure the success of your UX designs? What metrics are most important to you?" (Focus on user satisfaction, task completion rates, efficiency gains, and adoption.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For key projects, use a clear story arc: Problem -> Your Role -> Process -> Solution -> Outcome.
• Quantify Impact: Use data and metrics to demonstrate the effectiveness of your designs. For example, "Reduced task completion time by 15%" or "Increased feature adoption by 20%."
• Showcase Process, Not Just Pixels: Explain your thought process, why you made certain design choices, and how you iterated based on feedback.
• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, research methodologies, and challenges faced.
• Connect to Coupa: Where possible, draw parallels between your past work and Coupa's product or user needs.

📝 Enhancement Note: For operations candidates, framing your interview responses and portfolio presentations around efficiency, process improvement, data-driven decision-making, and measurable impact will strongly resonate with Coupa's business model and the expectations for this UX role.

📌 Application Steps

To apply for this operations-adjacent UX position:

• Submit your application through the provided Lever link.
• Resume Optimization: Tailor your resume to highlight your 3-5 years of UX experience, proficiency in Figma, and any enterprise software or B2B SaaS design projects. Quantify achievements using metrics where possible.
• Portfolio Customization: Ensure your portfolio is up-to-date and clearly showcases your UX process, research methodologies, wireframing, prototyping, and final design outcomes, with a strong emphasis on user-centered design principles. Select case studies that demonstrate problem-solving and impact.
• Company Research: Thoroughly research Coupa's Total Business Spend Management platform, its market position, and its emphasis on AI and community-driven insights. Understand how UX contributes to operational efficiency for their clients.
• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare to discuss your experience with collaboration, user research, and design systems, especially in relation to enterprise software.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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