Sr. Staff Product Designer, Moveworks

📍 Job Overview

Job Title: Sr. Staff Product Designer, Moveworks
Company: ServiceNow
Location: Santa Clara, California, United States
Job Type: Full-time
Category: Product Design / User Experience
Date Posted: February 06, 2026
Experience Level: 10+ Years
Remote Status: On-site

🚀 Role Summary

• Lead significant, cross-product AI initiatives to deliver world-class AI product experiences that shape product strategy and transform daily work.
• Drive exceptional and innovative agentic and web user experiences, design languages, and frameworks across key AI initiatives and domains.
• Provide strategic direction, vision, and leadership for large-scale collaborative efforts with multidisciplinary teams, fostering knowledge sharing to elevate colleagues and the design community.
• Mentor junior designers, guiding their growth based on individual strengths and interests, contributing to a robust and skilled design team.

📝 Enhancement Note: This role is situated within the Moveworks team, recently acquired by ServiceNow. The focus is on designing consumer-grade interfaces for enterprise SaaS products, with a strong emphasis on AI and agentic capabilities. The "Sr. Staff" designation implies a senior individual contributor role with significant influence and leadership expectations.

📈 Primary Responsibilities

• Lead the design strategy and execution for large-scale, cross-product AI initiatives, ensuring alignment with overarching product vision and business objectives.
• Develop and articulate innovative agentic and web user experience principles, design languages, and frameworks that establish new standards for enterprise SaaS products.
• Drive the complete product development lifecycle for AI-powered features, from conceptualization and user research through high-fidelity design and implementation support, ensuring elegant and simple solutions to complex user problems.
• Collaborate closely with Product Management, Engineering, and AI Research teams to translate complex technical capabilities and user needs into intuitive and impactful user interfaces.
• Mentor and guide junior designers, providing constructive feedback, fostering their professional development, and promoting best practices in AI product design and user experience.
• Champion design thinking and user-centric methodologies across multidisciplinary teams, advocating for the user in all product and business discussions.
• Contribute to the evolution of design processes and systems, influencing improvements across business units and design teams to enhance efficiency and design quality.

📝 Enhancement Note: The responsibilities clearly indicate a senior leadership role within design, focusing on strategic impact and mentorship, particularly within the emerging field of agentic AI for enterprise applications.

🎓 Skills & Qualifications

Education: BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or an equivalent combination of education and experience in related fields.
Experience: 10+ years of relevant design experience with a strong foundation in first-principle thinking. Experience participating in the complete product development lifecycle of web and/or software applications.

Required Skills:

• Proven experience leading significant, cross-product design initiatives, particularly those involving complex AI or enterprise SaaS platforms.
• Exceptional and innovative portfolio demonstrating end-to-end user journeys for AI products and web applications, solving complex user needs and business objectives.
• Strong first-principle thinking and the ability to apply it to user experience and product design challenges.
• Deep understanding of machine learning concepts and the fast-evolving technology landscape, with the ability to translate these into practical and elegant designs.
• Experience in developing and articulating design languages, frameworks, and high-fidelity specifications for complex product experiences.
• Demonstrated ability to mentor junior designers and guide their professional growth within a design team.
• Strong influence skills and a proactive approach to improving product design processes across teams and business units.

Preferred Skills:

• Experience with agentic AI platforms and their unique design considerations.
• Familiarity with enterprise SaaS environments and the specific challenges of designing for business users.
• Expertise in user research methodologies, usability testing, and translating findings into actionable design improvements.
• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, or similar.
• Experience in advocating for design value and purpose both internally and externally, contributing to a broader design community of practice.

📝 Enhancement Note: The requirements emphasize a blend of senior-level design leadership, deep technical understanding (especially in AI/ML), and the ability to mentor and influence. The portfolio is a critical component, needing to showcase complex AI and web product solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 complex projects demonstrating end-to-end user journey design for AI-powered products and/or sophisticated web applications.
• Highlight projects where you led significant design initiatives, demonstrating strategic direction and influence on product outcomes.
• Include case studies that clearly articulate the problem, your design process, the rationale behind your decisions, and measurable outcomes or impact.
• Demonstrate a strong understanding of how to translate complex AI capabilities and machine learning concepts into intuitive, user-friendly experiences.
• Present examples of your contribution to design languages, frameworks, or reusable design systems, especially those applied across multiple products or domains.

Process Documentation:

• Provide documentation or case studies detailing your approach to user research, ideation, prototyping, and iterative design, with a focus on AI product development.
• Illustrate your methods for collaborating with cross-functional teams (Product Management, Engineering, AI Research) throughout the product development lifecycle.
• Showcase examples of how you have influenced product strategy and driven design innovation within an organization.
• Document your experience in mentoring junior designers and fostering a collaborative design environment.

📝 Enhancement Note: The portfolio requirements are tailored for a senior role, emphasizing leadership, strategic contribution, and the ability to handle complex AI-driven product design challenges. The focus is on demonstrating impact and process rigor.

💵 Compensation & Benefits

Salary Range: $190,900 - $334,100 per year (Base Pay)

Benefits:

• Comprehensive health plans, including flexible spending accounts.
• 401(k) Plan with company match to support retirement savings.
• Employee Stock Purchase Plan (ESPP) for opportunities to invest in the company.
• Matching donations program to support charitable causes.
• Flexible time away plan, promoting work-life balance and personal well-being.
• Generous family leave programs to support employees and their families.

Working Hours: Standard full-time work week, typically 40 hours, with flexibility expected to meet project deadlines and team collaboration needs.

📝 Enhancement Note: The salary range provided is for the specified location. Total compensation may include equity and variable/incentive compensation, which are not detailed here but are typical for senior roles. The benefits package is comprehensive, supporting employee well-being and financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Artificial Intelligence / Enterprise SaaS. Moveworks, now part of ServiceNow, operates at the intersection of AI, workflow automation, and enterprise solutions, aiming to transform how employees interact with business systems. Company Size: ServiceNow is a large, global enterprise (8,100+ customers, 85% of Fortune 500). Moveworks, prior to acquisition, was a rapidly growing, recognized startup (Forbes Cloud 100, AI 50, Fast Company Most Innovative). The combined entity offers the scale of a large corporation with the innovative spirit of a high-growth company. Founded: ServiceNow was founded in 2004. Moveworks was founded more recently, and its acquisition by ServiceNow occurred in December 2025. This integration means employees benefit from ServiceNow's established infrastructure and market leadership while contributing to the evolution of its AI capabilities.

Team Structure:

• The role sits within the Moveworks team, which is now integrated into ServiceNow's broader product development organization.
• Expected to work closely with Product Management, Engineering, and AI Research teams, likely within a product-focused pod or initiative.
• As a Sr. Staff Designer, there will be an expectation to influence design strategy across multiple product domains and potentially collaborate with other senior design leaders.
• Mentorship of junior designers is a key aspect of the role, indicating a team structure that includes designers at various experience levels.

Methodology:

• Emphasis on Agentic AI and natural language processing to create a "single front door to work" for employees.
• Focus on transforming conversations into completed work by integrating AI with enterprise systems and workflows.
• Agile development methodologies are likely employed, requiring iterative design and close collaboration with development teams.
• Data-driven decision-making, leveraging user analytics and feedback to refine AI models and user experiences.

Company Website: https://www.servicenow.com/

📝 Enhancement Note: The acquisition of Moveworks by ServiceNow is a critical context. This role offers the opportunity to shape the future of AI-driven employee experience within a large, established enterprise, leveraging the innovative technology developed by Moveworks.

📈 Career & Growth Analysis

Operations Career Level: Sr. Staff Product Designer is a senior individual contributor role, often considered one step below Principal or Director level. It signifies deep expertise, the ability to lead significant initiatives, and influence across multiple product areas or teams. For this role, it means leading complex AI product design efforts and mentoring others. Reporting Structure: While specific reporting lines are not detailed, a Sr. Staff Designer typically reports to a Design Manager, Director of Product Design, or Head of Design. They are expected to work closely with Product Managers and Engineering Leads for specific product initiatives. Operations Impact: The role has a direct impact on how millions of employees interact with their business systems. By designing intuitive and effective AI interfaces, this role contributes to increased employee productivity, streamlined business operations, and enhanced user satisfaction, ultimately driving business value and adoption of ServiceNow's AI platform.

Growth Opportunities:

• Leadership: Opportunity to lead major AI product initiatives, influencing roadmap and design strategy for a critical area of ServiceNow's AI transformation.
• Skill Development: Deepen expertise in AI product design, agentic AI, natural language interfaces, and enterprise SaaS, staying at the forefront of technological advancements.
• Mentorship: Develop leadership and coaching skills by mentoring junior designers, contributing to the growth of the design organization.
• Cross-Functional Influence: Gain experience collaborating and influencing at senior levels across Product, Engineering, and Research, expanding your professional network and impact.
• Career Progression: Potential to advance to Principal Designer, Design Lead, or management roles within ServiceNow's extensive design organization.

📝 Enhancement Note: This role offers a significant opportunity for a senior designer to make a substantial impact on a strategic AI initiative within a major tech company, with clear paths for career growth and skill enhancement.

🌐 Work Environment

Office Type: ServiceNow operates with a "Required in Office" work persona for this role, indicating a commitment to in-person collaboration and team synergy. The Santa Clara office is a significant hub for the company. Office Location(s): The primary office location is Building A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, 95054, United States. This location is within the heart of Silicon Valley, offering proximity to other tech companies and a vibrant professional ecosystem.

Workspace Context:

• The Santa Clara office is likely equipped with modern facilities designed to foster collaboration and innovation, including meeting spaces, design labs, and common areas.
• As an on-site role, expect regular face-to-face interaction with design, product, and engineering teams, facilitating dynamic problem-solving and rapid iteration.
• Access to company-provided technology and design tools within the office environment.
• Opportunities for informal interactions and knowledge sharing with colleagues across various departments.

Work Schedule: While the standard work week is 40 hours, the "Required in Office" persona suggests a structured office presence. Flexibility may be available for specific needs, but the primary expectation is regular in-office attendance to facilitate collaborative workflows and team engagement.

📝 Enhancement Note: The "Required in Office" designation is important for candidates seeking a structured, collaborative on-site environment. This setup is designed to maximize team synergy and accelerate product development through direct interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review your application and portfolio to assess basic qualifications and fit.
• Portfolio Presentation: Expect to present your portfolio, focusing on 2-3 key projects that demonstrate your skills in AI product design, problem-solving, and end-to-end user journey creation. Be prepared to discuss your strategic thinking, design process, and the impact of your work.
• Design Challenge/Exercise: A practical design exercise or case study may be given, either take-home or during a live session, to assess your problem-solving abilities, design thinking, and ability to articulate solutions under pressure.
• On-site Interviews: Multiple interviews with design peers, product managers, engineering leads, and potentially senior leadership to evaluate technical skills, collaboration style, cultural fit, and strategic thinking.
• Final Round: May involve a final interview with a senior executive or hiring manager to confirm overall fit and potential impact.

Portfolio Review Tips:

• Curate your portfolio to prominently feature AI and complex web product design case studies.
• For each project, clearly define the problem statement, your role, the design process, key decisions, and quantifiable outcomes.
• Be prepared to articulate your "first principle thinking" and how it informed your design solutions, especially in the context of AI.
• Showcase your ability to design for both user needs and business objectives, emphasizing the synergy between the two.
• Highlight any experience with designing for enterprise SaaS or agentic AI systems.

Challenge Preparation:

• Familiarize yourself with ServiceNow's product suite and Moveworks' mission, particularly their AI capabilities and agentic AI platform.
• Practice articulating your design process and strategic rationale clearly and concisely.
• Prepare examples of how you have mentored junior designers or influenced design processes.
• Be ready to discuss your understanding of machine learning and its implications for user experience design.

📝 Enhancement Note: The interview process for a Sr. Staff role will be rigorous, focusing heavily on strategic thinking, leadership potential, and the ability to tackle complex AI design challenges. A well-crafted portfolio and strong presentation skills are paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and collaborative nature), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
• Collaboration & Workflow: Jira, Confluence, Slack, Microsoft Teams.
• User Research & Testing: Tools for usability testing (e.g., UserTesting.com, Maze), survey platforms (e.g., SurveyMonkey, Typeform).

Analytics & Reporting:

• While not a direct design tool, an understanding of analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) used for product performance tracking will be beneficial.

CRM & Automation:

• Familiarity with enterprise CRM systems (e.g., Salesforce) and workflow automation concepts is advantageous, given the enterprise SaaS context. Understanding how design integrates with these systems is key.

📝 Enhancement Note: Proficiency in industry-standard design tools like Figma is expected. The role also requires an understanding of how design integrates with broader enterprise systems and data analytics for product improvement.

👥 Team Culture & Values

Operations Values:

• Innovation & AI-First: A strong commitment to pushing the boundaries of AI and agentic technology to create transformative user experiences.
• User-Centricity: A deep focus on understanding and solving user problems with elegant, simple, and effective designs.
• Collaboration & Ownership: Encouraging teamwork, shared responsibility across product teams, and a proactive approach to problem-solving.
• Continuous Improvement: A culture that values learning, iteration, and the ongoing refinement of processes, products, and skills.
• Impact-Driven: Focusing on delivering tangible business value and improving the daily work lives of employees through technology.

Collaboration Style:

• Highly collaborative, requiring close partnerships with Product Management, Engineering, and AI Research teams.
• Expectation of cross-functional leadership and influence, working with stakeholders at various levels.
• Mentorship and knowledge sharing are integral, fostering a supportive environment for growth.
• Open communication and feedback loops are essential for iterative design and development.

📝 Enhancement Note: The culture emphasizes innovation in AI, user focus, and strong cross-functional collaboration, aligning with the demands of developing cutting-edge enterprise AI products.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Translating sophisticated AI capabilities and machine learning models into intuitive user experiences that users can trust and effectively utilize.
• Balancing Enterprise Needs with Consumer Experience: Creating a "best-in-class consumer interface" for an enterprise SaaS product, meeting both business requirements and user expectations for ease of use.
• Rapidly Evolving AI Landscape: Staying abreast of the fast-paced advancements in AI and LLMs and integrating them effectively into product design.
• Cross-Functional Alignment: Ensuring cohesive design vision and execution across multiple product initiatives and diverse stakeholder groups within a large organization.
• Defining Agentic AI Experiences: Pioneering new paradigms for how AI can proactively assist users and automate workflows, moving beyond traditional reactive interfaces.

Learning & Development Opportunities:

• AI & ML Specialization: Deepen expertise in the design implications of cutting-edge AI technologies.
• Enterprise SaaS Design: Gain extensive experience in designing for complex enterprise environments and large-scale deployments.
• Leadership Development: Hone leadership, mentorship, and strategic influence skills through leading major initiatives and guiding junior designers.
• Industry Exposure: Benefit from ServiceNow's position as a market leader and the innovative environment of the Moveworks team.
• Community Engagement: Opportunity to contribute to the broader design and AI communities through presentations or thought leadership.

📝 Enhancement Note: The challenges are inherent to working at the forefront of AI product development within an enterprise context, offering significant opportunities for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex, cross-product design initiative. What was your strategic approach, and what was the outcome?" (Prepare a case study highlighting leadership, strategic thinking, and impact.)
• "How do you approach designing for AI capabilities, particularly those involving machine learning or natural language processing? What are the key considerations for user trust and adoption?" (Focus on your understanding of AI, user psychology, and iterative design for AI products.)
• "Walk us through your process for translating complex technical requirements into an elegant and simple user experience. Provide a specific example." (Demonstrate your problem-solving skills and ability to bridge the gap between technology and user needs.)

Company & Culture Questions:

• "What interests you about Moveworks and its acquisition by ServiceNow? How do you see your role contributing to our AI vision?" (Research Moveworks' mission and ServiceNow's AI strategy; articulate your passion for agentic AI and enterprise transformation.)
• "How do you approach mentoring junior designers? Describe your philosophy and a specific example of how you've helped someone grow." (Highlight your leadership potential and commitment to team development.)
• "How do you advocate for design value within a product organization, especially when dealing with technical stakeholders?" (Showcase your communication, influence, and ability to articulate the business impact of design.)

Portfolio Presentation Strategy:

• Structure your portfolio presentation around 2-3 compelling projects that best showcase your experience with AI, complex web applications, and end-to-end user journeys.
• For each project, clearly articulate the business problem, user needs, your specific role and contributions, the design process, key decisions made (and why), and the measurable impact or learnings.
• Be prepared to discuss your "first principle thinking" and how it guided your design decisions.
• Practice explaining complex concepts concisely and engagingly, ensuring your passion for user-centered design and AI innovation shines through.

📝 Enhancement Note: Thorough preparation focusing on AI design specificities, leadership, and the ability to articulate strategic impact will be crucial for success in this interview process.

📌 Application Steps

To apply for this Sr. Staff Product Designer position:

• Submit your application through the provided link on the ServiceNow careers portal.
• Portfolio Customization: Tailor your portfolio to highlight at least two significant projects that demonstrate your expertise in AI product design, complex web applications, and end-to-end user journeys. Emphasize your strategic thinking and problem-solving approach.
• Resume Optimization: Update your resume to clearly articulate your 10+ years of experience, focusing on leadership in design initiatives, AI/ML understanding, and mentoring junior designers. Use keywords from the job description, such as "AI product experiences," "agentic AI," "design languages," and "strategic direction."
• Interview Preparation: Practice your portfolio presentation, focusing on storytelling, clearly explaining your design process, and articulating the impact of your work. Prepare to discuss your approach to complex problems and your leadership philosophy.
• Company Research: Thoroughly research Moveworks' mission, its acquisition by ServiceNow, and ServiceNow's broader AI strategy. Understand their "Agentic AI" vision and how the role contributes to it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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