Sr. Product Designer - Mobile

📍 Job Overview

Job Title: Sr. Product Designer - Mobile

Company: Jewelers Mutual Group

Location: Raleigh, North Carolina, United States

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: April 29, 2026

Experience Level: Mid-Senior Level (5+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end design of intuitive and engaging mobile user experiences for both consumers and jewelers within a dedicated cross-functional squad.

• Drive product vision and strategy by translating business objectives and user needs into scalable, user-centered design solutions.

• Collaborate closely with product managers, engineers, and fellow designers to ensure seamless implementation and a cohesive user journey.

• Produce comprehensive design assets, including wireframes, user flows, and interactive prototypes, to effectively communicate design concepts and facilitate development.

• Champion user research and usability testing, synthesizing feedback and data to iterate and continuously improve product usability and customer satisfaction.

📝 Enhancement Note: This role is positioned within a specialized "Mobile squad" focused on building a "digital vault" experience, indicating a strategic emphasis on mobile-first digital solutions for customer asset protection. The role requires a blend of B2B and B2C design experience, suggesting the need to cater to diverse user needs within the jewelry industry ecosystem.

📈 Primary Responsibilities

• Spearhead the design and refinement of user interfaces and experiences for the mobile platform, ensuring a seamless and intuitive journey for consumers and jewelers.

• Partner with Product Owners and Engineers to define product vision, strategy, and roadmap, translating high-level business goals into actionable design requirements and solutions.

• Develop and present detailed design documentation, including user flows, wireframes, interactive prototypes, and high-fidelity visual designs, to articulate design intent and gain alignment.

• Conduct and analyze user research, usability testing, and A/B testing to gather insights into user behavior, pain points, and preferences, informing design iterations.

• Contribute to the development, maintenance, and governance of a comprehensive design system, ensuring consistency in UI elements, patterns, and brand language across the mobile application.

• Actively participate in agile ceremonies, providing design expertise and ensuring design integrity throughout the development lifecycle, from concept to release.

• Collaborate with marketing and business stakeholders to understand market needs and ensure the product design aligns with broader Go-To-Market strategies and customer acquisition goals.

• Advocate for user-centered design principles and best practices within the team and the broader organization, fostering a design-thinking culture.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on agile methodologies and cross-functional collaboration, typical for modern product development teams. The inclusion of "digital vault" and "personalized protection hub" suggests a focus on data security, user trust, and potentially complex financial or asset management features within the mobile application.

🎓 Skills & Qualifications

Education: Bachelor’s degree in User Experience Design, Human-Computer Interaction, Graphic Design, Psychology, or a closely related field.

Experience: Minimum of 5 years of professional experience in product design, with a proven track record of designing and shipping both B2B and B2C digital products, with a specific focus on mobile experiences.

Required Skills:

• Demonstrated expertise in user-centered design principles and methodologies, including user research, journey mapping, and information architecture.

• Proficiency in industry-standard design and prototyping tools, such as Figma, Sketch, Adobe Creative Suite, or similar platforms.

• Strong experience in creating wireframes, user flows, interactive prototypes, and high-fidelity visual designs for mobile applications.

• Experience with responsive design principles and understanding of mobile-specific design patterns and platform guidelines (iOS and Android).

• Proven ability to conduct usability testing, gather user feedback, and iterate on designs based on data-driven insights.

• Excellent communication, presentation, and interpersonal skills, with the ability to clearly articulate design decisions and rationale to diverse stakeholders.

• Experience working within agile development environments, collaborating closely with product managers and engineers.

Preferred Skills:

• Experience contributing to or maintaining a design system, ensuring brand consistency and design scalability.

• Familiarity with data analysis and the ability to interpret analytics and user behavior data to inform design decisions.

• Experience in the insurance or financial services industry, understanding of related regulatory considerations.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better understand technical constraints and possibilities.

• Experience with animation and micro-interactions to enhance user engagement and experience.

📝 Enhancement Note: The requirement for both B2B and B2C experience is crucial, indicating the product serves a dual audience. The emphasis on mobile and responsive design, coupled with proficiency in tools like Figma, points towards a modern, digitally-focused design practice. The "Sr." title suggests an expectation for leadership in design thinking and execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 strong case studies demonstrating end-to-end product design process for mobile applications.

• Case studies should highlight your role, the problem statement, your design process (research, ideation, wireframing, prototyping, testing), and the final solution.

• Clear articulation of user-centered design principles applied and how user research/testing informed design decisions.

• Demonstration of experience with B2B and B2C product design, showcasing adaptability to different user needs and business objectives.

Process Documentation:

• Evidence of contributing to or maintaining design systems, including examples of reusable components or style guides.

• Documentation or descriptions of how user research and usability testing were conducted and how insights were synthesized into actionable design improvements.

• Examples of collaboration with engineering and product teams, illustrating how design specifications were handed off and implemented.

• Showcase of iterative design processes, demonstrating how designs evolved based on feedback, data, or changing requirements.

📝 Enhancement Note: A strong portfolio is paramount for this role. Candidates should focus on demonstrating their mobile design expertise, their ability to translate complex requirements into intuitive interfaces, and their collaborative approach within an agile framework. Highlighting the impact and outcomes of their design work with measurable results is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Sr. Product Designer with 5+ years of experience in a hybrid role in Raleigh, NC, the estimated salary range is $110,000 - $150,000 annually. This range accounts for the specific responsibilities, the company's industry (specialty insurance), and the cost of living in the Raleigh metropolitan area.

Benefits:

• Comprehensive healthcare coverage (medical, dental, vision).

• 6% 401k matching program, supporting long-term financial planning.

• Generous Paid Time Off (PTO) to ensure work-life balance.

• Inclusion of floating holidays for added flexibility.

• One Pass subscription for fitness and wellness activities.

• 50% charitable gift matching to support community involvement.

• Paid volunteer time to encourage and facilitate civic engagement.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week, with flexibility inherent in the hybrid work model. Adherence to agile team rhythms and project deadlines will be key.

📝 Enhancement Note: The salary estimate is based on aggregated data from industry salary surveys for UX/Product Designers in major tech hubs like Raleigh, considering the "Sr." level and the specified 5+ years of experience. The benefits package is comprehensive and aligns with competitive offerings in the tech and financial services sectors.

🎯 Team & Company Context

🏢 Company Culture

Industry: Specialty Insurance for the Jewelry Industry. Jewelers Mutual Group is a niche leader, providing insurance solutions for jewelry businesses and consumers for over 100 years. This context suggests a stable, established company with a focus on trust, security, and long-term customer relationships.

Company Size: Information not directly provided, but the company's 100+ year history and national presence suggest a medium to large-sized organization. This implies a structured environment with opportunities for impact across various departments, balanced with potential for established processes.

Founded: Over 100 years ago. This long history signifies stability, deep industry expertise, and a commitment to its mission of serving the jewelry industry. It implies a culture that values tradition while embracing innovation for future growth.

Team Structure: The role is part of the "Mobile squad," described as a "tight cross-functional squad model" comprising product, design, and engineering. This indicates an agile, empowered team structure focused on shared ownership of outcomes, prioritizing work based on customer needs, business impact, and technical feasibility. They collaborate closely with other "partners and enabling teams."

Methodology: The "Mobile squad" operates with a focus on customer needs, business impact, and technical feasibility, suggesting an agile, data-informed approach. They prioritize work based on these factors and aim for a unified, mobile-first "digital vault" experience. Collaboration with partners ensures scalability and future growth.

Company Website: https://www.jewelersmutual.com/

📝 Enhancement Note: The company's mission to "raise the tide of the jewelry industry" and build "cutting-edge solutions" indicates a forward-thinking approach despite its long history. The emphasis on a "unified, mobile-first 'digital vault' experience" suggests a significant digital transformation initiative, making this role pivotal.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a level of autonomy and influence. It requires leading design initiatives, mentoring junior designers (potentially), and having a significant impact on product strategy and user experience. It sits within a specialized "Mobile squad," suggesting a focused career path within digital product development.

Reporting Structure: The Sr. Product Designer will likely report to a Design Lead, Head of Product Design, or potentially a Product Manager within the "Mobile squad." They will work closely with Product Managers and Engineers within their squad, indicating a matrixed reporting structure typical of agile teams.

Operations Impact: The role directly impacts customer engagement, satisfaction, and potentially retention by designing the primary mobile interface for asset protection. Success in this role contributes to the company's digital transformation goals and its ability to serve the jewelry industry with modern, cutting-edge solutions, directly influencing business outcomes like customer acquisition and loyalty.

Growth Opportunities:

• Specialization: Deepen expertise in mobile UX/UI design, digital vault concepts, and the insurance/jewelry industry.

• Leadership: Potential to lead design efforts on larger features, mentor junior designers, or transition into a Design Lead role for other squads.

• Cross-functional: Gain broader experience by collaborating with various engineering teams, product managers, and business stakeholders across the organization.

• Skill Development: Opportunities to learn about new design technologies, user research methodologies, and contribute to evolving design systems.

📝 Enhancement Note: The "Sr." designation implies a need for strategic thinking beyond just execution. Candidates should be prepared to discuss how they influence product direction and mentor others. The focus on a specific "Mobile squad" suggests a dedicated path for growth within digital product development at Jewelers Mutual Group.

🌐 Work Environment

Office Type: The company offers a "Modern Work Environment" with a state-of-the-art office located in Raleigh's North Hills. This suggests a contemporary workspace designed for collaboration and innovation.

Office Location(s): Raleigh, North Carolina. Specifically mentioned as being in "Raleigh’s North Hills," a known business and lifestyle hub in the city.

Workspace Context:

• Hybrid Model: The role operates on a hybrid work model, balancing in-office collaboration with remote flexibility. This allows for focused individual work and team synergy.

• Collaborative Spaces: Modern offices typically feature collaborative areas, meeting rooms, and potentially design studios conducive to teamwork and ideation.

• Technology: Assumed access to modern design software, hardware, and collaboration tools necessary for effective product design in an agile environment.

• Team Interaction: Frequent interaction with the "Mobile squad" (product, design, engineering) and potentially other cross-functional teams for project alignment and feedback.

Work Schedule: Standard full-time business hours (approx. 40 hours/week) are expected, with the flexibility offered by the hybrid arrangement. The agile nature of the team may require occasional adjustments to accommodate sprint planning, reviews, and critical project deadlines.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, offering a balance sought by many design professionals. The mention of "state-of-the-art office" and "North Hills" suggests a desirable and modern workplace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your resume and portfolio to assess basic qualifications and experience.

• Portfolio Review & Discussion: A dedicated session to walk through your portfolio. Be prepared to discuss your design process, problem-solving approach, and the impact of your work on specific case studies. Expect questions about your mobile design experience, B2B/B2C work, and collaboration skills.

• Design Challenge/Exercise: A practical exercise, potentially involving a short design task or a critique of an existing product, to assess your design thinking, problem-solving abilities, and tool proficiency.

• Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially other designers to evaluate collaboration skills, communication style, and cultural fit within the "Mobile squad."

• Final Interview: Likely with a senior leader (e.g., Head of Product, VP of Digital) to discuss strategic thinking, leadership potential, and overall fit with the company's mission and values.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 strong mobile-focused case studies that best represent your skills in B2B/B2C design, user research, and problem-solving.

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the design process you followed, the challenges you faced, and the outcomes/impact of your design. Use visuals effectively.

• Highlight Process: Emphasize your user-centered approach, how you used research and testing, and how you collaborated with stakeholders.

• Showcase Mobile Expertise: Clearly demonstrate your understanding of mobile design principles, responsive design, and platform-specific patterns.

• Be Ready for Questions: Anticipate questions about your design decisions, trade-offs made, and how you handle feedback.

Challenge Preparation:

• Understand the Product: If possible, familiarize yourself with Jewelers Mutual Group's current offerings and digital presence.

• Practice Design Thinking: Be ready to break down a problem, brainstorm solutions, and articulate your thought process clearly.

• Tool Proficiency: Ensure you are comfortable using your preferred design tools for rapid prototyping and visualization.

• Focus on User Needs: Frame your solutions around user problems and business objectives.

📝 Enhancement Note: The emphasis on a "tight cross-functional squad model" means collaboration and communication will be heavily assessed. Candidates should be prepared to discuss how they work with engineers and product managers, and how they handle design trade-offs.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable), Sketch, Adobe Creative Suite (Photoshop, Illustrator). Proficiency in at least one major design tool like Figma is essential.

• Collaboration & Project Management: Tools like Jira, Confluence, Asana, or Trello are likely used for agile workflow tracking.

• Communication: Slack, Microsoft Teams for day-to-day team communication.

Analytics & Reporting:

• Web/Mobile Analytics: Google Analytics, Adobe Analytics, or similar platforms for understanding user behavior and product performance.

• User Feedback Platforms: Tools for collecting and analyzing user feedback, such as survey tools or in-app feedback mechanisms.

• A/B Testing Tools: Optimizely, VWO, or similar for testing design variations.

CRM & Automation:

• While not directly a designer's tool, understanding how designs integrate with CRM systems (e.g., Salesforce) or marketing automation platforms might be beneficial for context.

📝 Enhancement Note: Proficiency in Figma is almost a de facto standard for modern design teams, so candidates should highlight their expertise. Experience with design systems and agile project management tools is also critical.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value, evident in the focus on user needs, research, and usability testing to drive design decisions.

• Innovation & Growth: The company's mission to "raise the tide" and build "cutting-edge solutions" indicates a culture that embraces forward-thinking and continuous improvement.

• Collaboration & Ownership: The "tight cross-functional squad model" emphasizes shared responsibility for outcomes and close teamwork between product, design, and engineering.

• Data-Driven Decisions: The requirement to "review data and test results" highlights a commitment to using insights to inform and validate design choices.

• Flexibility & Adaptability: The hybrid work model and agile environment suggest a culture that values adaptability and work-life balance.

Collaboration Style:

• Cross-functional Squads: Design is integrated directly into agile squads, fostering close collaboration with Product Managers and Engineers from ideation through implementation.

• Design System Governance: Collaboration extends to maintaining and evolving the design system, likely involving input from various designers and developers.

• Iterative Feedback: A culture of continuous feedback and iteration, driven by user research, testing, and agile retrospectives.

• Transparent Communication: Open communication channels (e.g., Slack, team meetings) are essential for aligning on design strategy and execution.

📝 Enhancement Note: The emphasis on a "tight cross-functional squad model" and "shared ownership of outcomes" points to a highly collaborative and integrated team environment where designers are key partners, not just order-takers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2B and B2C Needs: Designing for both sophisticated jewelers and individual consumers with potentially different needs, technical proficiencies, and motivations within a single platform.

• Evolving Digital Landscape: Keeping pace with rapid advancements in mobile technology, design trends, and user expectations in a competitive digital space.

• Data Security & Trust: Designing for a "digital vault" requires a strong focus on security, privacy, and building user trust, which can impose design constraints.

• Agile Iteration: Effectively managing design iterations within fast-paced agile sprints while maintaining design quality and a cohesive user experience.

• Cross-functional Alignment: Ensuring consistent vision and execution across multiple disciplines and stakeholders within the squad and beyond.

Learning & Development Opportunities:

• Mobile Design Specialization: Deepen expertise in mobile UX/UI, focusing on native app design, performance optimization, and emerging mobile interaction patterns.

• Industry Domain Knowledge: Gain in-depth understanding of the jewelry industry, insurance products, and the unique needs of jewelers and consumers in this niche.

• Design Leadership: Opportunities to mentor junior designers, lead design initiatives, and contribute to the strategic direction of the product.

• Design System Advancement: Play a key role in evolving and scaling the company's design system, a critical component for efficient product development.

• Innovation Projects: Participate in exploring new features or solutions that push the boundaries of the "digital vault" concept.

📝 Enhancement Note: The challenges are inherent to a rapidly evolving digital product in a specialized industry. The growth opportunities are significant for a senior designer looking to make a strategic impact and develop specialized expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the design of a complex mobile feature from concept to launch. What was your process, and what challenges did you overcome?" (Focus on your end-to-end process, B2B/B2C examples, and problem-solving).

• "How do you balance user needs with business objectives and technical constraints when designing for a mobile application?" (Demonstrate your pragmatic approach and understanding of trade-offs).

• "How would you approach designing a 'digital vault' feature for sensitive assets like jewelry, considering security and user trust?" (Showcase your thinking on user psychology, security best practices, and intuitive design for critical functions).

Company & Culture Questions:

• "What interests you about Jewelers Mutual Group and our mission to serve the jewelry industry?" (Research the company's history, values, and current initiatives).

• "How do you contribute to a positive and collaborative team environment?" (Align your answer with their emphasis on cross-functional squads and shared ownership).

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each case study, clearly outline: Problem, Your Role, Process (Research -> Ideation -> Design -> Testing), Solution, and Outcome/Impact.

• Focus on "Why": Explain the rationale behind your design decisions at each stage.

• Highlight Mobile Specifics: Emphasize how your designs are tailored for mobile, including responsive considerations and platform conventions.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased conversion, reduced support tickets, improved user satisfaction scores).

• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allotted time, keeping the audience engaged.

📝 Enhancement Note: Be prepared to discuss the nuances of designing for both consumers and jewelers. Your ability to articulate your design process, justify your decisions with data and user insights, and demonstrate collaborative skills will be critical.

📌 Application Steps

To apply for this Sr. Product Designer - Mobile position:

• Submit your application through the provided link on the recruiting portal.

• Portfolio Customization: Ensure your portfolio prominently features 3-5 strong case studies of mobile product design, highlighting your B2B/B2C experience, user-centered process, and measurable outcomes. Tailor the emphasis to align with the "digital vault" and mobile-first aspects of this role.

• Resume Optimization: Update your resume to clearly articulate your 5+ years of product design experience, specifically mentioning mobile design, user research, usability testing, and proficiency in tools like Figma. Use keywords from the job description such as "user experience design," "responsive design," and "design systems."

• Prepare for Portfolio Walkthrough: Practice presenting your case studies, focusing on explaining your design process, rationale, and the impact of your work. Be ready to answer in-depth questions about your mobile design decisions and collaborative approach.

• Company Research: Thoroughly research Jewelers Mutual Group's mission, history, values, and current digital initiatives. Understand their position in the jewelry industry and their commitment to innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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