Sr. Product Designer at Fiserv

📍 Job Overview

Job Title: Sr. Product Designer Company: Fiserv Location: New York, New York, United States Job Type: FULL_TIME Category: Product Design / User Experience (UX) Date Posted: July 24, 2025 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

This role focuses on the end-to-end product design lifecycle for Clover, a Fiserv company, with a strong emphasis on advocating for merchant needs and developing impactful, user-centric experiences.
The Senior Product Designer will translate complex user pain points into elegant, functional interfaces across various platforms, including responsive web, iOS, and Android applications.
A key aspect of this position involves deep collaboration with product managers, engineers, and customer experience teams to ensure feasibility, usability, and continuous improvement of the product suite.
The role requires a blend of strategic thinking, hands-on design execution, user research expertise, and a commitment to delivering high-quality, impactful B2B/B2B2C SaaS solutions that drive merchant success.

📝 Enhancement Note: While the job title is "Sr. Product Designer," the description heavily emphasizes the user experience and design aspects within the context of a SaaS product for merchants. The operations category is inferred because the role's output directly impacts the operational efficiency and success of small businesses using the Clover platform.

📈 Primary Responsibilities

Lead the design process from concept through execution, translating merchant pain points and business requirements into intuitive and effective product experiences.
Conduct and synthesize user research, including interviews, usability testing, and analysis of product usage data, to inform design decisions and identify areas for improvement.
Develop high-fidelity mockups, prototypes, and detailed design specifications for new features and enhancements across web and mobile platforms.
Collaborate closely with cross-functional teams, including Product Management, Engineering, and Customer Experience, to ensure design feasibility, alignment with business goals, and successful product implementation.
Actively participate in agile development processes, providing design support and making iterative improvements based on feedback and testing results.
Champion user-centered design principles and best practices, influencing product strategy and advocating for the needs of small business owners and their staff.
Maintain and evolve design systems and style guides to ensure consistency and efficiency across the Clover product suite.
Analyze product performance metrics and user feedback to identify opportunities for UX optimization and drive measurable improvements in merchant operations.

📝 Enhancement Note: The responsibilities are detailed to reflect a Senior Product Designer role within a SaaS environment, focusing on the tangible outputs and collaborative processes expected in such a position. The emphasis on merchant pain points and operational impact is crucial for this role within the Clover ecosystem.

🎓 Skills & Qualifications

Education:

Bachelor’s degree in Interaction Design, Human-Computer Interaction (HCI), Graphic Design, or a related design discipline; or equivalent practical experience.
Additional technical certifications are considered a strong plus, indicating a commitment to continuous learning in design technologies.

Experience:

Minimum of 5 years of progressive experience in Product Design, specifically within Business-to-Business (B2B) or Business-to-Business-to-Consumer (B2B2C) Software-as-a-Service (SaaS) product companies.
Proven track record of designing and shipping successful product experiences, ideally demonstrated through a portfolio showcasing functional applications and end-to-end design processes.
Experience working within Agile development environments, adapting to iterative workflows and collaborating effectively with engineering and product teams.

Required Skills:

Product Design: Comprehensive understanding of the product design lifecycle, from research and ideation to prototyping, testing, and implementation.
User Experience (UX) Design: Ability to create intuitive, efficient, and engaging user experiences that address complex user needs.
Collaboration: Proven ability to work effectively with cross-functional teams, including product managers, engineers, researchers, and stakeholders, fostering a collaborative and productive environment.
Communication: Excellent written and verbal communication skills, with the ability to clearly articulate design rationale, present concepts, and provide constructive feedback.
Problem Solving: Strong analytical and problem-solving capabilities, with a methodical approach to identifying user pain points and devising effective design solutions.
User Research: Experience in planning, conducting, and synthesizing user research activities, including usability testing, user interviews, and surveys.
Prototyping: Proficiency in creating interactive prototypes using industry-standard tools to validate design concepts and communicate functionality.
Agile Methodology: Familiarity and practical experience with Agile development frameworks, including Scrum and Kanban.
Visual & Interaction Design: Strong skills in visual design principles, layout, typography, and interaction design patterns.
Analytical Skills: Ability to leverage data and analytics to inform design decisions and measure the impact of design changes.
Tool Proficiency: Expert-level proficiency in design and prototyping tools such as Figma, Miro, Sketch, Adobe Creative Suite, or similar.
Platform Design: Thorough understanding of design constraints, capabilities, and conventions for designing for iOS, Android, and responsive web applications.

Preferred Skills:

Experience in the Financial Services industry or specific knowledge of Small and Medium-sized Business (SMB) lending operations.
Experience designing for payment processing or point-of-sale (POS) systems.
Familiarity with design system management and implementation.

📝 Enhancement Note: The skills section is expanded to capture the breadth of a Senior Product Designer's responsibilities, differentiating between required and preferred qualifications. The emphasis on B2B/B2B2C SaaS, Agile, and specific design tools aligns with industry expectations for such a role. The inclusion of financial services experience as preferred is based on the company's industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

A robust portfolio showcasing a minimum of 5 years of professional product design work, with a clear emphasis on B2B or B2B2C SaaS products.
Demonstrate a comprehensive understanding of the entire design process, from initial user research and problem definition through ideation, wireframing, prototyping, user testing, and final implementation.
Include case studies that highlight specific design challenges, your approach to solving them, the rationale behind your decisions, and the measurable impact of your work.
Showcase functional applications or interactive prototypes that illustrate your interaction design skills and ability to create seamless user flows.
Provide evidence of collaboration with cross-functional teams (product managers, engineers) and how you navigated trade-offs to ship successful products.
Clearly articulate your role in each project, detailing your specific contributions and responsibilities.

Process Documentation:

Portfolio pieces should include documentation of user research findings, user personas, journey maps, and wireframes to illustrate the foundational stages of your design process.
Highlight the iterative nature of your design work, showing how feedback, testing, and evolving requirements led to design refinements.
Demonstrate proficiency in creating design specifications for developers, ensuring clear communication of interaction details, visual styles, and functional requirements.
Include examples of how you've contributed to or utilized design systems, ensuring consistency and scalability in your designs.

📝 Enhancement Note: The portfolio requirements are tailored to a senior-level design role, emphasizing the need for depth, process documentation, and demonstrable impact, which are critical evaluation criteria for experienced designers. The focus is on the practical application of design skills in a professional, collaborative, and iterative environment.

💵 Compensation & Benefits

Salary Range:

The provided salary range for this position in New York and New Jersey is $110,700 to $189,700 annually.
📝 Enhancement Note: Based on industry benchmarks for Senior Product Designers in major metropolitan areas like New York, and considering Fiserv's position as a large, established Fintech company, this range is competitive and reflects the experience level and responsibilities of the role. Variations may occur based on specific candidate qualifications and experience.

Benefits:

Annual Incentive Opportunity: Eligible for an annual incentive program, which may be delivered as a mix of cash bonus and equity awards, reflecting company performance and individual contribution.
Comprehensive Health Coverage: Fiserv typically offers robust health, dental, and vision insurance plans.
Retirement Savings Plan: Access to a 401(k) plan with potential company matching contributions to support long-term financial planning.
Paid Time Off: Generous paid time off, including vacation days, sick leave, and holidays, to support work-life balance.
Professional Development: Opportunities for continuous learning, training, and career advancement, including potential support for certifications and conferences.
Employee Assistance Program: Access to confidential counseling and support services for personal and professional challenges.

Working Hours:

Standard full-time work schedule, typically 40 hours per week.
📝 Enhancement Note: While a standard 40-hour week is expected, the agile nature of the work and the collaborative environment may require flexibility for critical deadlines or project milestones. The on-site nature implies adherence to typical office hours.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Fiserv operates within the Fintech and Payments sector, a dynamic and rapidly evolving industry. As a global leader, Fiserv plays a critical role in facilitating financial transactions and information exchange for a vast network of financial institutions, corporations, merchants, and consumers. This context means the company culture often values innovation, security, reliability, and a forward-thinking approach to financial technology solutions.
Clover, as a Fiserv company, specifically focuses on providing integrated payment processing and business management solutions for small and medium-sized businesses (SMBs). This sub-sector within Fintech emphasizes ease of use, merchant success, and operational efficiency for small business owners.

Company Size:

Fiserv is a large, publicly traded global corporation. This scale suggests a well-established organizational structure, significant resources, and a broad market reach. For operations professionals, this can mean opportunities for structured career paths, exposure to diverse business units, and the chance to work on large-scale, impactful projects. It also implies a need for clear processes, robust systems, and strong internal communication to manage operations effectively across different regions and product lines.

Founded:

Fiserv was founded in 1984. This long history indicates stability, a deep understanding of the financial services and payments landscape, and a proven ability to adapt to technological changes and market demands over several decades. This longevity suggests a company culture that values experience, strategic planning, and resilience, while also needing to remain agile to stay competitive in the fast-paced Fintech industry.

Team Structure:

Operations Team Aspect 1: The Product Design team, within which this role sits, is likely composed of designers with diverse specializations, including UX research, interaction design, visual design, and potentially content design. This team would collaborate closely with Product Management, Engineering, and Data Science.
Operations Team Aspect 2: As a Senior Product Designer, you would likely report to a Design Lead or Director of Product Design. Your role would involve mentoring junior designers and collaborating with peers on complex projects. The broader operations teams at Fiserv would include roles in IT, customer support, finance, and compliance, all of whom interact with or are impacted by the products designed.
Operations Team Aspect 3: Cross-functional collaboration is paramount. The Senior Product Designer will work daily with Product Managers to define product strategy and requirements, Engineers to ensure technical feasibility and implementation, and Customer Experience/Support teams to gather insights on user behavior and pain points. This necessitates strong communication and relationship-building skills across different functional areas.

Methodology:

Operations Process 1: Data analysis and insights are central to the design process at Fiserv. Designers are expected to leverage quantitative data (usage metrics, conversion rates) and qualitative data (user interviews, feedback) to understand user behavior, identify friction points, and validate design solutions. A data-driven approach ensures that design decisions are grounded in evidence and aimed at achieving specific business and user outcomes.
Operations Process 2: Workflow planning and optimization are critical. The role involves designing workflows for merchants to manage their businesses, from accepting payments to managing inventory and staff. The Senior Product Designer will focus on streamlining these workflows, making them more efficient, intuitive, and less error-prone.
Operations Process 3: Automation and efficiency practices are key considerations. The designs produced should aim to automate manual tasks for merchants, reduce the cognitive load required to operate their businesses, and improve the overall efficiency of the Clover platform. This might involve designing features for automated reporting, streamlined onboarding, or simplified transaction management.

Company Website:

https://www.fiserv.com/

📝 Enhancement Note: This section provides context on Fiserv's industry position, scale, and history, linking these factors to the operational implications for a designer. It also outlines the likely team structure and the data-driven, workflow-oriented methodologies expected in a large Fintech organization.

📈 Career & Growth Analysis

Operations Career Level:

This position is classified as a Senior Product Designer, indicating a mid-to-senior level role within the design hierarchy. It implies a significant level of autonomy, responsibility for complex projects, and the expectation to contribute strategically to product direction and design quality. Senior designers are often expected to mentor junior team members and influence design best practices across teams.

Reporting Structure:

The Senior Product Designer will likely report to a Design Manager, Lead Product Designer, or Director of Product Design within the Clover product organization. This role will work closely with Product Managers, Engineering Leads, and potentially UX Researchers. The reporting structure is designed to facilitate collaboration and ensure alignment with product strategy and technical execution.

Operations Impact:

The Senior Product Designer has a direct impact on the operational efficiency and success of small businesses that use the Clover platform. By designing intuitive, user-friendly, and feature-rich interfaces, the designer helps merchants streamline payment processing, manage their businesses more effectively, and ultimately grow their revenue. Poor design can lead to operational friction, increased errors, and customer frustration, negatively impacting merchant retention and Fiserv's reputation.

Growth Opportunities:

Operations Skill Advancement: Opportunities to deepen expertise in B2B/B2B2C SaaS design, user research methodologies, and specific design tools. Potential to gain specialized knowledge in Fintech, payments, or SMB operations.
Leadership Development: Progression to Lead Product Designer or Design Manager roles, involving team leadership, strategic planning, and mentoring junior designers. Could also lead to specialization in UX research leadership or product strategy.
Cross-Functional Mobility: The experience gained in understanding merchant operations and product development could open doors to roles in Product Management, Program Management, or even business strategy within Fiserv or the broader Fintech industry.
Industry Recognition: Contributing to successful product launches and innovations can build a strong professional reputation within the design and Fintech communities.

📝 Enhancement Note: This analysis frames the career progression within the context of operations and design leadership, highlighting the specific skills and impact relevant to the role and the industry. It provides a clear pathway for growth beyond the initial Senior Product Designer title.

🌐 Work Environment

Office Type:

The role is designated as On-site in New York, New York. This suggests a traditional office environment where collaboration, spontaneous idea generation, and team cohesion are fostered through in-person interaction. Fiserv, as a large corporation, likely maintains professional office spaces designed to support focused work and collaborative activities.

Office Location(s):

New York, New York. This location places the designer in a major business hub, offering access to a vast talent pool, networking opportunities, and a vibrant ecosystem of technology and financial services companies. Proximity to potential collaborators, clients, and industry events is a key advantage.

Workspace Context:

Workspace Aspect 1: The office environment is expected to be collaborative, with dedicated spaces for team meetings, brainstorming sessions, and design critiques. Proximity to colleagues facilitates quick communication and real-time feedback, crucial for agile product development.
Workspace Aspect 2: Employees will have access to standard office technology, including high-performance workstations, reliable internet connectivity, and potentially specialized hardware for prototyping or user testing. Access to company-provided design software licenses (e.g., Figma, Adobe Suite) is standard.
Workspace Aspect 3: Opportunities for interaction with various operations teams (product, engineering, marketing, customer support) are abundant, fostering a holistic understanding of the product lifecycle and business operations. This allows for direct engagement with stakeholders who rely on or contribute to the product's success.

Work Schedule:

A standard 40-hour work week is typical. While the role is on-site, Fiserv may offer some flexibility in start and end times, common in modern office environments, as long as core business hours and team collaboration needs are met. The focus is on delivering results and meeting project timelines, which may occasionally require extended hours during critical development phases.

📝 Enhancement Note: This section details the on-site work environment, emphasizing the benefits of a physical office for collaboration and access to resources, which is relevant for understanding the daily work experience.

📄 Application & Portfolio Review Process

Interview Process:

Process Step 1 (Application & Portfolio Review): Initial screening will involve reviewing your resume and a comprehensive portfolio. For this role, the portfolio is critical. It should clearly articulate your process, problem-solving approach, and the impact of your design work on user experience and business outcomes. Ensure your portfolio highlights B2B/B2B2C SaaS experience and demonstrates your full design toolkit.
Process Step 2 (Hiring Manager/Team Interview): Expect an interview with the hiring manager and potentially other senior designers or product managers. This stage will delve deeper into your experience, design philosophy, and how you handle collaboration and feedback. Be prepared to discuss your contributions to past projects in detail.
Process Step 3 (Design Challenge/Case Study Presentation): A common step for design roles is a design challenge or a request to present a case study from your portfolio. This assesses your practical skills, problem-solving abilities, and communication effectiveness. Focus on presenting a problem, your process, trade-offs considered, and the measurable results.
Process Step 4 (Cross-functional/Stakeholder Interview): You may interview with key stakeholders from Product Management or Engineering to assess your ability to collaborate effectively across disciplines and understand your perspective on product strategy and technical constraints.

Portfolio Review Tips:

Portfolio Tip 1: Curate your portfolio to showcase your strongest 3-5 projects, prioritizing those that align with B2B/B2B2C SaaS and demonstrate end-to-end design thinking. Clearly state your role and contributions in each project.
Portfolio Tip 2: Structure your case studies with a clear narrative: problem statement, your process (research, ideation, wireframing, prototyping, testing), design decisions with rationale, and outcomes/impact. Use visuals effectively to illustrate your process and final designs.
Portfolio Tip 3: Quantify your impact whenever possible. Use metrics to demonstrate how your designs improved user satisfaction, efficiency, conversion rates, or reduced errors. Be ready to discuss how you measured success.
Portfolio Tip 4: Tailor your portfolio presentation to Fiserv and Clover. Research their products, understand their target users (SMBs), and be prepared to discuss how your skills and approach align with their business goals and design culture.

Challenge Preparation:

Challenge Preparation 1: If given a design challenge, allocate sufficient time for research and ideation. Focus on understanding the core problem and user needs before jumping into solutions. Present a well-reasoned approach, even if the solution is conceptual.
Challenge Preparation 2: For case study presentations, practice your storytelling. Clearly articulate the "why" behind your design choices. Be concise and engaging, focusing on the most impactful aspects of your work.
Challenge Preparation 3: Be prepared to answer questions about your design process, how you handle constructive criticism, and how you collaborate with engineers and product managers. Demonstrate your adaptability and problem-solving skills under pressure.

📝 Enhancement Note: This section provides a structured guide to the interview process and portfolio review, offering actionable advice tailored to a Senior Product Designer role in a tech company, emphasizing the importance of process, impact, and stakeholder collaboration.

🛠 Tools & Technology Stack

Primary Tools:

Figma: Expected to be a primary tool for UI design, wireframing, prototyping, and collaboration. Proficiency in Figma's advanced features for component management, auto-layout, and interactive prototyping is essential.
Miro: Likely used for collaborative whiteboarding, user journey mapping, brainstorming, and workshop facilitation. Its flexibility supports early-stage ideation and cross-functional alignment.
Adobe Creative Suite (Illustrator, Photoshop): May be used for creating custom graphics, icons, or image editing as needed for design assets.
Prototyping Tools (e.g., InVision, ProtoPie): While Figma offers strong prototyping capabilities, familiarity with other dedicated prototyping tools might be beneficial for more complex interactions.

Analytics & Reporting:

Google Analytics / Adobe Analytics: Understanding how to interpret data from web analytics platforms to inform design decisions and measure product performance.
Amplitude / Mixpanel: Experience with product analytics tools that track user behavior within SaaS applications, providing insights into feature adoption and user flows.
Tableau / Power BI: Familiarity with data visualization tools for creating dashboards and reports to communicate insights and track key performance indicators (KPIs).

CRM & Automation:

Salesforce / HubSpot (or similar CRM): While not a direct design tool, understanding how CRMs are used by sales and support teams can provide context for B2B product design and user workflows.
Jira / Confluence: Essential for working within agile development teams, tracking tasks, managing project documentation, and collaborating with engineering.
Zeplin / Abstract: Tools used for design handoff to developers, streamlining the process of sharing design assets, specifications, and style guides.

📝 Enhancement Note: This list covers the essential design tools, analytics platforms, and project management software commonly used in SaaS product design roles, reflecting the technology stack a Senior Product Designer would likely encounter and utilize.

👥 Team Culture & Values

Operations Values:

Integrity: A core value, emphasizing honesty, ethical conduct, and a commitment to doing the right thing, especially in financial transactions and data handling. This translates to a design culture that prioritizes user trust and data security.
Collaboration: Fiserv emphasizes working together across teams and functions to achieve common goals. For designers, this means actively engaging with product managers, engineers, and stakeholders, valuing diverse perspectives, and contributing to a shared vision.
Innovation: As a leader in Fintech, Fiserv values creativity and forward-thinking. Designers are encouraged to explore new ideas, challenge existing solutions, and contribute to innovative product features that keep Clover competitive.
Customer Focus: A strong commitment to understanding and serving the needs of customers, particularly the small business owners using Clover. This means advocating for the user, conducting thorough research, and designing solutions that genuinely solve their problems and improve their operations.
Excellence: A drive for high quality in all aspects of work, from design execution and user experience to product reliability and customer support. This translates to a design culture that values meticulous attention to detail and a commitment to delivering polished, effective solutions.

Collaboration Style:

Cross-functional Integration: Design is deeply integrated with Product Management and Engineering. Designers are expected to be active participants in product strategy discussions, sprint planning, and backlog refinement, ensuring that user needs are considered from conception through development.
Process Review & Feedback: A culture of constructive feedback is encouraged. Designers regularly participate in design critiques and peer reviews, providing and receiving feedback to elevate the quality of work. This iterative feedback loop is crucial for continuous improvement.
Knowledge Sharing: Team members are encouraged to share best practices, learnings from research, and insights from user interactions. This fosters a learning environment where collective expertise grows, and designers can learn from each other's experiences and skills.

📝 Enhancement Note: This section outlines Fiserv's core values and collaboration styles, providing insights into the expected behaviors and working relationships for a designer within the organization, emphasizing the importance of user-centricity and cross-functional teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

Balancing Merchant Needs with Business Goals: A key challenge is designing solutions that effectively serve the diverse operational needs of small business owners while also meeting Fiserv's business objectives, such as revenue growth and platform adoption.
Designing for Diverse User Segments: Small businesses vary greatly in their technical proficiency and operational complexity. Designing a product that is intuitive for less tech-savvy users while offering robust features for more advanced users requires careful consideration and segmentation.
Navigating a Rapidly Evolving Fintech Landscape: The Fintech industry is characterized by constant innovation and disruption. Staying ahead of emerging technologies, competitor offerings, and changing customer expectations requires continuous learning and adaptability.
Scaling Design Systems: As Clover grows and evolves, maintaining and scaling a cohesive design system across multiple product lines and platforms presents an ongoing challenge, requiring diligent effort to ensure consistency and efficiency.

Learning & Development Opportunities:

Operations Skill Advancement: Opportunities to deepen expertise in B2B/B2B2C SaaS design, user research methodologies, and specific design tools relevant to financial technology.
Industry Exposure: Potential to attend industry conferences (e.g., UXPA, Rosenfeld Media events, Finovate) or participate in webinars focused on design, Fintech, and SMB operations.
Mentorship & Leadership: Access to senior designers and design leaders for mentorship, guidance on career progression, and opportunities to develop leadership skills by mentoring junior designers or leading specific design initiatives.
Cross-functional Learning: Gaining exposure to product management, engineering, marketing, and customer support functions provides a holistic understanding of the business and product lifecycle, broadening professional capabilities.

📝 Enhancement Note: This section highlights potential challenges inherent in a senior design role within the Fintech sector and outlines specific avenues for professional growth and skill development, relevant for career-oriented candidates.

💡 Interview Preparation

Strategy Questions:

Operations Question 1 (Design Strategy): "Describe a time you had to balance conflicting user needs or business requirements. How did you approach the problem, what trade-offs did you make, and what was the outcome?" Preparation Guidance: Focus on your problem-solving process, stakeholder management, and ability to articulate design rationale. Use a STAR method example.
Operations Question 2 (Collaboration & Stakeholder Management): "How do you ensure effective collaboration with product managers and engineers? Can you provide an example of a challenging collaboration and how you navigated it?" Preparation Guidance: Highlight your communication skills, empathy for different roles, and experience in agile environments. Showcase how you build consensus and ensure smooth handoffs.
Operations Question 3 (Problem-Solving & Efficiency): "Walk us through a complex user problem you solved. What was your process, what tools did you use, and how did your solution improve the user's operational efficiency?" Preparation Guidance: Select a case study from your portfolio that clearly demonstrates your end-to-end design process and measurable impact on efficiency or user success.

Company & Culture Questions:

Operations Question 4 (Company Culture & Values): "What interests you about Fiserv and the Clover product? How do you see your design philosophy aligning with our company values like integrity and customer focus?" Preparation Guidance: Research Fiserv and Clover thoroughly. Connect your personal values and work approach to the company's mission and stated values.
Operations Question 5 (Team Dynamics): "How do you approach giving and receiving feedback within a design team? Describe your ideal collaborative environment." Preparation Guidance: Emphasize your openness to constructive criticism and your proactive approach to contributing to a positive and productive team dynamic.
Operations Question 6 (Impact Measurement): "How do you measure the success of your designs? What metrics do you typically track, and how do you use data to iterate on your work?" Preparation Guidance: Be ready to discuss specific KPIs related to user engagement, task completion, satisfaction, and operational efficiency. Show how you use data to drive design decisions and improvements.

Portfolio Presentation Strategy:

Presentation Strategy 1: For each case study, start with the problem and the user, then clearly outline your process, emphasizing key decisions and rationale. Conclude with the solution and its measurable impact. Use visuals to support your narrative.
Presentation Strategy 2: Be prepared to discuss the specific metrics used to evaluate your projects and how you presented these results to stakeholders. Focus on demonstrating ROI and tangible improvements.
Presentation Strategy 3: Engage your audience. Be ready to answer questions about your work and demonstrate your passion for user-centered design and problem-solving. Show your adaptability by discussing how you might approach similar problems differently in the future.

📝 Enhancement Note: This section provides targeted advice for preparing for interviews, including potential questions and strategies for presenting a portfolio, all framed within the context of a Senior Product Designer role in a company like Fiserv.

📌 Application Steps

To apply for this operations-focused design position:

Submit your application through the Fiserv careers portal.
Concrete preparation step 1: Curate your portfolio to highlight 3-5 of your strongest B2B/B2B2C SaaS product design projects. Ensure each case study clearly articulates the problem, your design process (research, ideation, prototyping, testing), the rationale behind your decisions, and the measurable impact or outcomes. Prioritize projects that demonstrate your ability to improve user operational efficiency.
Concrete preparation step 2: Optimize your resume to clearly showcase your 5+ years of relevant experience, focusing on achievements and responsibilities that align with the job description. Use keywords such as "Product Design," "User Experience," "SaaS," "Agile," "User Research," "Prototyping," and "B2B/B2B2C." Quantify your accomplishments whenever possible.
Concrete preparation step 3: Prepare to present a detailed case study from your portfolio. Practice articulating your design process, rationale, and the impact of your work concisely and engagingly. Be ready to answer questions about your collaboration with engineers and product managers, and how you handle feedback.
Concrete preparation step 4: Research Fiserv and the Clover platform. Understand their mission, target audience (small businesses), and the challenges they aim to solve. Consider how your design skills can contribute to their success and align with their company values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Sr. Product Designer