Solution Design Consultant (Cox Business)

📍 Job Overview

Job Title: Solution Design Consultant (Cox Business)

Company: Cox Enterprises

Location: Las Vegas, NV, United States

Job Type: FULL_TIME

Category: Sales Operations / Solutions Engineering

Date Posted: March 23, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid - Ability to work remotely part of the week

🚀 Role Summary

• This role is crucial for the successful deployment of complex Cox Business products, focusing on solution design and configuration for clients.

• It involves deep collaboration between sales, engineering, and customer provisioning teams to translate contracted services into actionable deployment plans.

• The position requires strong technical acumen in areas such as Hosted Voice, Carrier Ethernet, Managed, and Cloud Services, with an emphasis on advanced technical network and product knowledge.

• The Solution Design Consultant will act as a key interface with customers, ensuring technical details are accurately captured and integrated into project execution.

📝 Enhancement Note: While the job title is "Solution Design Consultant," the responsibilities and keywords strongly align with a specialized Sales Operations or Solutions Engineering role focused on the technical pre-sales and post-sales implementation of complex business services. The "Sales Operations Group" job family also supports this classification.

📈 Primary Responsibilities

• Collaborate with Sales Engineering and Sales teams to translate contracted services, pre-sales designs, and customer provisioning information into detailed configuration requirements for advanced service deployments.

• Serve as the primary technical interface between Cox Business and the customer, meticulously capturing technical network details and desired configurations for seamless integration.

• Initiate, plan, execute, and control project efforts, including coordinating complex service cutovers with Sales Engineers, managing third-party vendor interactions, and ensuring effective customer communication throughout the deployment lifecycle.

• Provide expert on-site configuration support for customer data collection and site information, with a specific focus on architecting and deploying advanced solutions for high-value clients.

• Offer flexible support to local, regional, and national teams, assisting with multi-site solutions and out-of-footprint opportunities to ensure consistent service delivery.

• Manage and complete service configuration forms for customer data collection to support equipment installations, with a particular emphasis on Hosted Voice installs, transfers, and upgrades.

• Gather customer design information for advanced business solutions, including Hosted Voice, to support project experts.

• Translate network design documentation into equipment orders and facilitate the handoff of customer provisioning details and configuration requirements for equipment ordering and installation, supporting SD-WAN, SD-Gateway, and Managed WiFi pre- and post-sale functions.

• Support the collection of unique customer network requirements, including VLAN, IP, and routing configurations.

• Perform complex customer qualification administrative tasks and other coordination functions as required.

• Collect all necessary information for Business Video Solutions, such as property details, TV types, and splash/guide page designs.

• Demonstrate flexibility to support expansion into new business areas, including managed services, hosted solutions, and emerging product lines, as business needs evolve.

📝 Enhancement Note: The responsibilities highlight a blend of technical pre-sales support, project management for complex deployments, and customer-facing technical consultation. This role requires a deep understanding of telecommunications products and their configuration within customer environments, acting as a critical bridge between sales promises and technical delivery.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in a related discipline, or equivalent experience.

Experience:

• Minimum of 6 years of experience in a related field.

• Alternatively, a Bachelor's degree with 2 years of related experience, or a Master's degree with relevant experience.

• 4+ years of experience in the telecommunications industry.

Required Skills:

• Proven experience in technical product configuration and troubleshooting.

• Strong technical aptitude, including proficiency with Windows-based applications such as Word, PowerPoint, Excel, and Outlook.

• Excellent written and verbal communication skills for effective stakeholder and customer interaction.

• Competent organizational and follow-through skills to manage complex projects and details.

• Strong negotiation, problem-solving, and analytical skills to address technical challenges and customer needs.

• Competent interpersonal and relationship management skills for effective collaboration with internal teams and external clients.

• Ability to provide effective solutions to customer needs and challenges.

• Ability to work virtually, as part of a regional or national team, demonstrating strong remote collaboration capabilities.

Preferred Skills:

• Experience with advanced services such as Hosted Voice, Carrier Ethernet Service, Managed Services, and Cloud Services.

• Familiarity with complex technical network concepts and product knowledge in telecommunications.

• Relevant technical certifications, such as VOIP or Networking certifications.

• Experience in training individuals and groups on technical subjects.

• Familiarity with SD-WAN, SD-Gateway, and Managed WiFi technologies.

• Experience supporting Business Video Solutions.

📝 Enhancement Note: The experience requirements are framed broadly to allow for diverse backgrounds, but the preferred skills and specific product knowledge highlight a need for candidates with direct telecommunications and complex solution deployment experience. Certifications are explicitly mentioned as preferred, indicating a value placed on formal validation of technical expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate successful projects involving the configuration and deployment of complex telecommunications services (e.g., Hosted Voice, Carrier Ethernet, Managed Services).

• Showcase examples of translating sales requirements and customer needs into detailed technical designs and configuration plans.

• Provide case studies or project summaries that highlight problem-solving skills in technical environments, particularly within telecommunications or IT infrastructure.

Process Documentation:

• Showcase ability to develop and utilize process documentation for service configuration, deployment, and troubleshooting.

• Evidence of creating or refining workflows for customer data collection and site information gathering.

• Examples of documenting project plans, cutover procedures, and vendor coordination strategies.

• Demonstrate understanding of how to integrate new product lines or service offerings into existing deployment processes.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates are expected to demonstrate their capabilities through their experience. Highlighting past projects involving complex configurations, cross-functional collaboration, and successful service deployments will be critical during the interview process. The role's focus on process and technical execution implies a need for candidates who can articulate their methodologies and problem-solving approaches clearly.

💵 Compensation & Benefits

Salary Range:

• Base Salary Range: $67,100.00 - $100,700.00 USD per year.

• The final salary offered will depend on factors such as the candidate's ultimate work location, knowledge, skills, and abilities.

Benefits:

• Competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.

• Comprehensive healthcare benefits, with multiple options for individuals and families (medical, dental, vision).

• Generous 401(k) retirement plans with company match.

• Inclusive parental leave policies, comprehensive fertility coverage, and adoption assistance.

• Professional development and continuing education opportunities.

• Access to financial wellness/planning resources.

• Seven paid holidays throughout the calendar year.

• Up to 160 hours of paid wellness annually for personal or family wellness.

Working Hours:

• Standard work schedule is 40 hours per week, typically during the Day shift.

• Hybrid work arrangement allows for a portion of the week to be worked remotely.

📝 Enhancement Note: The salary range is provided, offering transparency for candidates in Las Vegas, NV. The benefits package is extensive, covering health, retirement, time off, and professional development, which are significant draws for experienced professionals. The hybrid work model offers flexibility, aligning with modern work expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Media, Technology Services. Cox Communications operates within a dynamic and evolving sector, providing internet, video, phone, and home automation services, alongside advanced business solutions.

Company Size: Cox Enterprises is a large, privately-held company with a significant employee base, indicating a stable and established organization with ample resources and opportunities.

Founded: Cox Communications has a long history, founded in 1898, evolving from a small telephone company to a major communications provider, suggesting a culture that values longevity, adaptation, and robust service delivery.

Team Structure:

• The role falls under the "Sales Operations Group" and is classified as an "Individual Contributor."

• This suggests a team environment that is results-oriented and collaborative, with a focus on supporting the sales function through technical expertise and operational efficiency.

Methodology:

• Emphasis on translating customer contracts into detailed technical configurations and deployment plans.

• A project-driven approach to service delivery, involving planning, execution, and coordination.

• Focus on data collection and analysis for accurate service provisioning and customer satisfaction.

• Collaboration with third-party vendors is a key operational methodology.

Company Website: https://www.coxenterprises.com/

📝 Enhancement Note: Cox Enterprises' long history and large size suggest a company that balances tradition with innovation. The "Sales Operations Group" context implies a culture that values data-driven decision-making, process optimization, and strong cross-functional partnerships to achieve sales targets and ensure customer success.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an Individual Contributor with a clear path for technical specialization and project leadership within the Sales Operations and Solutions Engineering domain. It requires significant experience and technical depth.

Reporting Structure: The role reports within the Sales Operations Group, likely to a manager overseeing solution design, sales engineering support, or a related function. The "Individual Contributor" designation means direct reports are not expected in this role.

Operations Impact: The Solution Design Consultant plays a critical role in ensuring the successful technical implementation of Cox Business services. Their work directly impacts customer satisfaction, retention, and the ability of the sales team to close complex deals. Accurate solution design and efficient deployment are crucial for revenue generation and operational efficiency.

Growth Opportunities:

• Technical Specialization: Deepen expertise in specific product lines (e.g., Unified Communications, SD-WAN, Managed Services) or pursue advanced certifications.

• Project Leadership: Progress to leading larger or more complex solution deployment projects, potentially managing cross-functional teams on a project basis.

• Senior/Principal Consultant: Advance to a more senior individual contributor role with increased scope, mentorship responsibilities, or strategic input into product development and sales processes.

• Transition to Sales Engineering: Leverage deep product and customer knowledge to move into a more client-facing Sales Engineering role.

• Operations Management: With further development, transition into management roles within Sales Operations or Service Delivery.

📝 Enhancement Note: The career path appears to favor deepening technical expertise and project management skills within the operations and engineering support functions. The emphasis on "advanced services" and "complex products" suggests that growth will be tied to mastering these areas and contributing to the successful rollout of new technologies.

🌐 Work Environment

Office Type: Hybrid work environment, allowing for a mix of remote work and in-office presence. This suggests a modern approach to work that balances flexibility with the need for in-person collaboration.

Office Location(s): Primarily based in Las Vegas, NV, with potential travel to customer locations within the service area (5% travel). The hybrid model implies that physical presence in a Cox office may be required on certain days for team meetings, collaborative sessions, or specific project needs.

Workspace Context:

• The hybrid nature allows for focused work from home and collaborative sessions in the office.

• Access to relevant Cox Business tools, systems, and technical resources will be provided.

• Opportunities for interaction with regional and national teams, fostering a broad professional network.

Work Schedule:

• Standard 40-hour work week with a Day shift.

• Flexibility is offered through the hybrid work arrangement and accommodating work schedules.

• The nature of supporting complex deployments may occasionally require flexibility outside of standard hours, though this is not explicitly stated as a primary expectation.

📝 Enhancement Note: The hybrid model is a key feature, offering work-life balance. Candidates should be prepared for both independent remote work and collaborative in-office days, as well as occasional customer site visits. This environment supports individuals who can self-manage and contribute effectively in diverse settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter will likely conduct an initial call to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: A deeper dive into your experience, specific technical skills related to Cox Business products (Hosted Voice, Carrier Ethernet, SD-WAN), and problem-solving approach. Be prepared to discuss past projects and challenges.

• Technical/Panel Interview: This may involve a technical assessment or a panel of peers and stakeholders (e.g., Sales Engineers, Operations Managers) to evaluate your solution design, configuration, and troubleshooting capabilities. Expect scenario-based questions.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, career aspirations, and overall fit within Cox Enterprises.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly requested, be prepared to discuss your experience using the STAR method (Situation, Task, Action, Result).

• Prepare specific examples of complex solution deployments you've designed or configured.

• Highlight instances where you successfully translated customer requirements into technical specifications.

• Showcase your ability to collaborate with sales, engineering, and third-party vendors.

• Quantify your achievements whenever possible (e.g., "reduced deployment time by X%", "supported Y number of high-value clients").

Challenge Preparation:

• Expect technical questions related to the configuration of Hosted Voice, Carrier Ethernet, SD-WAN, and other managed services.

• Be prepared to walk through a hypothetical customer scenario and explain your design and configuration approach.

• Practice articulating complex technical concepts clearly and concisely, as if explaining them to both technical and non-technical stakeholders.

• Research Cox Business's product offerings and target customer segments to tailor your responses.

📝 Enhancement Note: The interview process will likely focus heavily on technical aptitude, practical experience with relevant technologies, and the ability to articulate solutions and processes effectively. Candidates should prepare concrete examples from their past work that demonstrate their expertise in solution design and deployment within the telecommunications sector.

🛠 Tools & Technology Stack

Primary Tools:

• CRM: While not explicitly mentioned, proficiency with a CRM system (e.g., Salesforce, Microsoft Dynamics) is often expected for roles interacting with sales and customer data.

• Project Management Software: Experience with tools like Jira, Asana, Trello, or Microsoft Project is beneficial for managing project timelines, tasks, and dependencies.

• Microsoft Office Suite: Advanced proficiency in Word, Excel, PowerPoint, and Outlook is a stated requirement for documentation, analysis, and communication.

• Collaboration Tools: Familiarity with platforms like Microsoft Teams, Slack, or Zoom for remote and hybrid team communication.

Analytics & Reporting:

• Spreadsheet Software (Excel): Essential for data analysis, configuration validation, and reporting.

• Data Visualization Tools: While not specified, experience with tools like Tableau or Power BI could be advantageous for presenting data insights.

CRM & Automation:

• Configuration Management Tools: Specific tools for network device configuration management may be used, though not detailed.

• Ticketing Systems: Experience with systems like ServiceNow or Zendesk for tracking issues and requests.

• Network Monitoring Tools: Familiarity with tools used for monitoring network performance and troubleshooting.

📝 Enhancement Note: The job description explicitly mentions Windows-based applications. Beyond that, candidates should be prepared to work with Cox's internal systems for CRM, project management, and potentially specialized network configuration tools. A strong understanding of data analysis and reporting using standard office software is a baseline requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on understanding and meeting customer needs through effective solution design and deployment.

• Technical Excellence: Commitment to deep product knowledge, accurate configurations, and reliable service delivery.

• Collaboration: Working effectively with sales, engineering, and fulfillment teams to achieve shared goals.

• Problem-Solving: Proactively identifying and resolving technical challenges to ensure customer success.

• Efficiency: Striving for streamlined processes and timely execution of deployment tasks.

• Adaptability: Willingness to support new product lines and evolving business requirements.

Collaboration Style:

• Cross-functional Integration: This role is inherently collaborative, requiring strong partnerships with Sales Engineering for pre-sales support and Sales for understanding customer contracts.

• Process-Oriented: Working closely with fulfillment and provisioning teams to ensure accurate translation of designs into implemented services.

• Vendor Management: Engaging with third-party vendors for service delivery and coordination.

• Customer Engagement: Direct interaction with customers to gather technical details and ensure satisfaction during the deployment phase.

📝 Enhancement Note: Cox emphasizes a "pro-sales culture" and values customer connection. For this role, it translates to a culture where technical expertise directly supports revenue generation and customer loyalty. The ability to collaborate seamlessly across different departments and with external partners is paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Solutions: Designing and deploying intricate technical solutions involving multiple product lines (Hosted Voice, SD-WAN, Managed Services) across diverse customer environments.

• Coordination Across Teams: Ensuring seamless communication and execution between Sales, Sales Engineering, Fulfillment, and third-party vendors, especially for multi-site or complex deployments.

• Rapid Technological Evolution: Keeping pace with advancements in telecommunications technology and Cox Business product offerings.

• Customer Network Variability: Adapting solutions to the unique technical landscapes and specific requirements of each customer's network.

• Balancing Remote and On-site Work: Effectively managing tasks and collaborating in a hybrid environment while also performing necessary on-site customer visits.

Learning & Development Opportunities:

• Product Specialization: Gaining in-depth knowledge and expertise in Cox Business's advanced product suite.

• Technical Certifications: Pursuing industry-recognized certifications (e.g., CCNA, CompTIA Network+, VoIP certifications) to enhance technical credibility and skill set.

• Project Management Skills: Developing stronger project planning, execution, and control capabilities through hands-on experience.

• Customer Engagement Skills: Refining communication, negotiation, and problem-solving skills through direct client interaction.

• Exposure to New Technologies: Working with emerging technologies like SD-WAN and cloud-based services, positioning for future career growth.

📝 Enhancement Note: The role presents a significant opportunity for professionals to deepen their technical expertise in a rapidly evolving telecommunications landscape. The challenges are directly tied to mastering complex solutions and managing intricate deployment processes, which in turn provide valuable learning experiences and career growth potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex technical solution you designed and deployed for a business client. What were the key challenges, and how did you overcome them?" (Focus on the process of translating requirements to implementation, collaboration, and problem-solving.)

• "How do you ensure accurate configuration details are captured and communicated to both technical and non-technical stakeholders?" (Highlight your documentation, communication, and validation processes.)

• "Walk me through your process for coordinating a service cutover involving multiple internal teams and external vendors." (Emphasize planning, communication, risk management, and execution steps.)

Company & Culture Questions:

• "What do you know about Cox Business and its role in the telecommunications market?" (Research their services, target markets, and recent news.)

• "How do you see yourself fitting into a hybrid work environment and collaborating with remote and in-office colleagues?" (Discuss your experience with remote work tools and strategies for effective collaboration.)

• "Describe a time you had to adapt your approach to meet a customer's unique technical needs." (Illustrate your flexibility and customer-centricity.)

Portfolio Presentation Strategy:

• Prepare 2-3 detailed case studies of your most impactful projects. For each, clearly outline:

  • The Situation/Challenge: The client's need or problem.
  • Your Role & Task: Your specific responsibilities.
  • The Solution/Action: The technical design, configuration, and deployment steps you took.
  • The Result/Impact: Quantifiable outcomes, customer satisfaction, or lessons learned.

• Be ready to discuss specific technologies used (e.g., VoIP protocols, routing configurations, VLANs, specific hardware/software).

• Clearly articulate your collaboration process with sales engineers, account managers, and implementation teams.

• Use diagrams or visual aids if possible to explain complex network designs or configurations.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of telecommunications solutions, practical experience in design and deployment, and the ability to communicate technical details effectively. Preparing specific examples using the STAR method and researching Cox Business's offerings will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Cox Careers portal.

• Resume Optimization: Tailor your resume to highlight experience with specific Cox Business products mentioned (Hosted Voice, Carrier Ethernet, Managed Services, SD-WAN), technical configuration, solution design, project execution, and cross-functional collaboration. Use keywords from the job description.

• Portfolio Preparation: Prepare to discuss specific projects that demonstrate your ability to translate complex requirements into technical solutions and manage deployment processes. Focus on quantifiable achievements and problem-solving scenarios.

• Interview Practice: Review common interview questions for technical consultants and solution designers. Practice articulating your experience using the STAR method, focusing on technical depth, problem-solving, and collaboration. Research Cox Business's services and culture.

• Company Research: Gain a thorough understanding of Cox Communications' business operations, target markets, and product offerings, especially within Cox Business. Familiarize yourself with their company values and approach to customer service and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.