ServiceNow Visual Designer - (NPW)

📍 Job Overview

Job Title: ServiceNow Visual Designer - (NPW) Company: Milestone Technologies, Inc. Location: Remote, South Korea Job Type: Non-Payroll Worker (Full-Time) Category: User Experience (UX) / Visual Design Operations Date Posted: August 11, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Remote

🚀 Role Summary

• This role is focused on enhancing user experience (UX) and visual design for enterprise applications, with a specific emphasis on the ServiceNow platform.
• The Visual Designer will be responsible for creating intuitive, effective, and visually appealing interfaces that align with brand guidelines and user needs.
• Key contributions will involve conceptualizing and executing designs from wireframes to high-fidelity mock-ups, ensuring seamless user journeys.
• Success in this role requires a strong understanding of branding, design systems, and modern UX/UI trends, coupled with proficiency in design and prototyping tools.

📝 Enhancement Note: While the job title mentions "ServiceNow Visual Designer," the description focuses broadly on UX/UI design principles and tools, not exclusively ServiceNow platform-specific design capabilities. The "NPW" designation indicates a non-payroll worker, which may have implications for benefits and employment structure. The "Remote, South Korea" location suggests an international remote role, requiring strong self-management and communication skills.

📈 Primary Responsibilities

• Conceptualize and develop user interface (UI) and user experience (UX) design elements, including paper mocks, wireframes, and low to high-fidelity visual mock-ups and interactive prototypes.
• Collaborate closely with product owners, stakeholders, and cross-functional teams to translate product strategy and technology constraints into usable and engaging enterprise application designs.
• Define and document user requirements, user stories, and customer journeys, ensuring a cohesive and intuitive user flow across all applications.
• Actively participate in usability testing sessions and UX research activities, gathering insights to inform design iterations and improvements.
• Evaluate existing applications and modules, identifying areas for enhancement and documenting findings, prioritization, and proposed solutions for stakeholder review.
• Uphold and apply brand guidelines to create visually consistent and impactful design touchpoints that reinforce the company's brand identity and voice.
• Execute pixel-perfect designs with a strong emphasis on clean, modern aesthetics, impeccable layout, and typography across various digital platforms.

📝 Enhancement Note: The responsibilities highlight a blend of creative design, strategic thinking, and collaborative execution, common in operations-adjacent design roles that support product development and user adoption. The emphasis on "enterprise applications" and "ServiceNow" suggests a business-process-oriented UX focus.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Graphic Design, Human-Computer Interaction (HCI), or a related design field.
• A Usability/UX-related certification is considered a significant plus, demonstrating specialized knowledge in user-centered design principles.

Experience:

• A minimum of 3 years of professional experience in product design, with a strong emphasis on user interface (UI), user experience (UX), and usability principles.
• Proven experience in designing and delivering user-centered digital products and interfaces.

Required Skills:

• Expert-level proficiency in Web UI/UX Prototyping tools, with a strong preference for Axure for creating interactive prototypes and wireframes.
• Expert-level knowledge of common Adobe Creative Suite applications, including Photoshop, Illustrator, and InDesign, for visual asset creation and manipulation.
• Deep understanding of Usability principles and best practices for designing intuitive and efficient user interfaces.
• Strong grasp of User Experience (UX) design methodologies, including user research, persona development, user journey mapping, and information architecture.
• Excellent Visual Design skills, with a keen eye for aesthetics, layout, typography, and color theory, ensuring visually appealing and brand-consistent designs.
• Demonstrable Problem-Solving capabilities, with the ability to analyze complex user needs and technical constraints to devise effective design solutions.
• Strong Collaboration and interpersonal skills, enabling effective teamwork with cross-functional teams, product owners, and stakeholders.
• High degree of Detail Orientation, ensuring precision and quality in all design deliverables.
• Ability to take Initiative and work proactively with minimal supervision, managing tasks and projects effectively.
• Foundational knowledge of Branding principles and experience in applying them within design systems.
• Basic understanding of programming concepts, including HTML, CSS, and JavaScript, to inform design feasibility and collaboration with developers.

Preferred Skills:

• Previous experience working with Sketch for UI design and Zeppelin for design handoff to development teams.
• Experience in a Digital Agency, Lifestyle, or Tech industry setting, providing exposure to fast-paced product development cycles.
• Familiarity with or experience in designing for enterprise platforms like ServiceNow.

📝 Enhancement Note: The emphasis on Axure, Adobe Suite, Sketch, and Zeppelin points to a need for designers proficient in industry-standard tools for both conceptualization and detailed design execution. The preference for specific software proficiency suggests a structured design workflow within the organization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 relevant UX/UI design projects that demonstrate a strong understanding of user-centered design principles and visual design execution.
• Projects should highlight the candidate's ability to create intuitive wireframes, interactive prototypes (ideally using Axure or similar tools), and polished visual mock-ups.
• Evidence of process optimization and efficiency improvements through design solutions is highly valued, demonstrating how design impacts user workflows.
• Include examples of how design systems and brand guidelines were applied consistently across different product touchpoints.
• Showcase the impact of your design work, ideally with quantifiable metrics or qualitative feedback illustrating improved usability or user satisfaction.

Process Documentation:

• Demonstrate experience in documenting design processes, including user research findings, wireframing methodologies, and prototyping workflows.
• Provide examples of how design specifications were handed off to development teams, ensuring clarity and accuracy in implementation.
• Include examples of how designs were iterated upon based on user feedback, usability testing, and stakeholder input, illustrating a continuous improvement cycle.

📝 Enhancement Note: A strong portfolio is critical for this role, serving as the primary evidence of design skill and process. Candidates should be prepared to walk through their projects, explaining their design decisions, the challenges faced, and the outcomes achieved, particularly focusing on the user experience and visual appeal of enterprise applications.

💵 Compensation & Benefits

Salary Range:

• Given the "Remote, South Korea" location and the mid-level experience requirement (2-5 years), a competitive salary is expected within the South Korean market for UX/UI designers. Based on industry benchmarks and cost of living in South Korea, an estimated annual salary range for a skilled Visual Designer with expertise in Axure and Adobe Suite would be approximately ₩45,000,000 to ₩70,000,000 KRW.

Benefits:

• As a "Non-Payroll Worker" (NPW), benefits may differ from direct employees. Typical benefits for contract or NPW roles in the tech industry can include:
• Competitive hourly or project-based rate, ensuring fair compensation for expertise.
• Potential for professional development opportunities or access to training resources.
• Opportunities to work on significant projects with a reputable company.
• Access to company-provided tools and software necessary for the role.
• Flexible working arrangements within the remote structure.

Working Hours:

• The standard working hours are estimated at 40 hours per week, aligning with typical full-time employment expectations.
• Flexibility in scheduling may be available, allowing for adaptation to different time zones and personal productivity rhythms, provided core responsibilities and collaboration needs are met.

📝 Enhancement Note: The salary estimate is based on general market data for UX/UI designers in South Korea with comparable experience and skills. Actual compensation will depend on the specific terms of the NPW agreement, the candidate's qualifications, and Milestone Technologies' internal compensation structure for contract roles. Candidates should clarify benefit details and payment terms during the offer stage.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Milestone Technologies, Inc. operates within the IT services and consulting industry, providing technology solutions and support to businesses. This context means the company likely values innovation, efficiency, and client satisfaction, with a focus on leveraging technology to solve business problems. The IT services sector demands adaptability and a forward-thinking approach to design and development.

Company Size:

• Milestone Technologies, Inc. is a medium to large enterprise, typically employing over 1,000 individuals globally. This size suggests a structured organization with established processes, a professional environment, and opportunities for diverse project involvement. For operations professionals, this often means working within defined frameworks while having access to resources and a broad network of colleagues.

Founded:

• Milestone Technologies was founded in 1997. This long history indicates stability, experience, and a proven track record in the IT services market. The company's longevity suggests a mature organizational culture that has evolved with technological advancements, likely fostering a blend of established best practices and a drive for continuous improvement.

Team Structure:

• The UX/UI design function likely operates within either a dedicated design team, a product development department, or as embedded resources within client project teams.
• Designers may report to a Design Lead, UX Manager, or a Project Manager, depending on the organizational structure.
• Cross-functional collaboration is essential, involving close interaction with product managers, developers, business analysts, and potentially client stakeholders to ensure design alignment with business objectives and technical feasibility.

Methodology:

• Milestone Technologies likely employs agile methodologies for project management and product development, encouraging iterative design processes, continuous feedback, and rapid adaptation to changing requirements.
• Data analysis and insights are probably used to inform design decisions, with A/B testing or user feedback loops to validate design effectiveness.
• Workflow optimization and efficiency practices are core to IT services, meaning designs are expected to streamline processes and enhance user productivity.

Company Website:

• https://www.milestone.tech/

📝 Enhancement Note: The company's industry and history suggest a professional, client-focused environment. The "NPW" status might mean the designer is part of a larger contingent workforce program, which can offer unique project experiences but may have different integration levels with the core company culture compared to direct employees.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned at a Mid-Level (2-5 years of experience), indicating responsibility for executing design tasks independently and contributing to project outcomes. It requires a solid foundation in UX/UI principles and tool proficiency, with the ability to translate abstract concepts into tangible design solutions. The designer is expected to be a key contributor to the design phase of projects.

Reporting Structure:

• The Visual Designer will likely report to a Senior Designer, a Design Manager, or a Project Manager overseeing the specific initiative or client project. This structure ensures guidance, feedback, and alignment with broader project goals and company standards. Collaboration with cross-functional teams (e.g., development, product management) is a key aspect of the operational workflow.

Operations Impact:

• The work of a Visual Designer directly impacts the user experience of enterprise applications, influencing user adoption, efficiency, and overall satisfaction with the technology. By creating intuitive and aesthetically pleasing interfaces, the designer contributes to reducing user errors, shortening task completion times, and enhancing productivity, which in turn can lead to improved business outcomes and client satisfaction for Milestone Technologies.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in UX/UI design for enterprise platforms, particularly ServiceNow, and gain proficiency in advanced prototyping and collaboration tools.
• Industry Exposure: Exposure to diverse client projects and industries, allowing for the development of a broad portfolio and adaptability in design approaches.
• Specialization: Potential to specialize in specific areas of UX/UI, such as interaction design, information architecture, or design systems, within a large IT consulting firm.
• Project Leadership: With proven performance, opportunities may arise to lead design efforts on smaller projects or take on more complex design challenges.

📝 Enhancement Note: For an NPW role, formal career progression paths might be less defined than for direct employees. Growth is often experienced through project variety, skill development, and the potential for contract extensions or new project assignments. Networking within the company and demonstrating value are key to securing these opportunities.

🌐 Work Environment

Office Type:

• This is a fully remote position, allowing the designer to work from their chosen location in South Korea. This arrangement offers flexibility and autonomy in managing the work environment.

Office Location(s):

• While the role is remote, Milestone Technologies has a global presence. The specific operational teams or client projects might be linked to particular regional hubs, but the designer's physical location is flexible within South Korea.

Workspace Context:

• The designer will be expected to maintain a professional and productive home office setup conducive to focused design work and virtual collaboration.
• Access to reliable internet connectivity and necessary hardware (computer, peripherals) is essential.
• Collaboration will primarily occur through digital channels, including video conferencing, instant messaging, and shared design platforms.
• Opportunities for team interaction will be through virtual meetings, design reviews, and collaborative sessions within digital tools.

Work Schedule:

• The work schedule is expected to be standard business hours, likely aligning with the core working hours of the primary project team or client, which may be based in a different time zone.
• Flexibility is generally provided for remote roles, allowing designers to manage their day effectively, provided they are available for scheduled meetings and can meet project deadlines.

📝 Enhancement Note: Remote work requires strong self-discipline and proactive communication. Candidates should be comfortable working independently and leveraging digital collaboration tools to stay connected and productive. Understanding the primary project team's time zone will be crucial for effective collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will conduct an initial screening to assess basic qualifications, experience, and cultural fit.
• Portfolio Review & Technical Interview: This stage will involve a detailed review of the candidate's portfolio. Expect to present 1-2 key projects, discussing your design process, problem-solving approach, collaboration experiences, and the impact of your work. Be prepared for technical questions related to UX/UI principles, tools (especially Axure and Adobe Suite), and design best practices.
• Case Study/Design Challenge: Candidates may be asked to complete a design exercise or case study, either take-home or live, to evaluate their practical design skills, problem-solving abilities, and ability to work under time constraints.
• Team/Stakeholder Interviews: Interviews with potential team members or key stakeholders (e.g., product managers, developers) to assess collaboration skills, communication clarity, and alignment with team dynamics and project goals.
• Final Interview/Offer: A final interview may occur with senior leadership, followed by an offer.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills relevant to enterprise application design, UX/UI principles, and visual design execution, particularly those using Axure or similar prototyping tools.
• Tell a Story: For each project, clearly articulate the problem statement, your role, the design process, key decisions made, challenges overcome, and the final outcome or impact. Use visuals effectively to support your narrative.
• Highlight Process: Emphasize your design methodology, user research insights, wireframing, prototyping, and testing phases. Show how you iterate based on feedback.
• Focus on Impact: Quantify results where possible (e.g., improved task completion time, increased user satisfaction) or provide strong qualitative evidence of success.
• Be Prepared for Questions: Anticipate questions about your design choices, how you handle conflicting feedback, and how you collaborate with developers.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly analyze the problem statement, target users, and any constraints provided.
• Structure Your Approach: Plan your design process logically, from research and ideation to prototyping and refinement.
• Focus on User Needs: Ensure your solutions are driven by user needs and business objectives.
• Communicate Clearly: Clearly articulate your design decisions and rationale, both verbally and visually.
• Time Management: Practice working within time limits to simulate a timed challenge.

📝 Enhancement Note: The portfolio is paramount. Candidates should prepare a concise, impactful presentation that highlights their design process and problem-solving skills, tailored to the requirements of enterprise application design. Demonstrating a structured approach to design challenges will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Axure RP: Essential for creating interactive wireframes, prototypes, and dynamic user flows. Expert-level proficiency is required.
• Adobe Creative Suite (Photoshop, Illustrator, InDesign): Critical for visual design, asset creation, vector graphics, and layout design. Expert-level knowledge expected.
• Sketch: Preferred for UI design and prototyping, often used in conjunction with Zeppelin for handoffs. Familiarity is a plus.
• Zeppelin: A tool for design handoff, facilitating collaboration between designers and developers by providing design specifications, assets, and code snippets. Experience is preferred.

Analytics & Reporting:

• While not explicitly stated as a primary responsibility, familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) can be beneficial for understanding user behavior data to inform design decisions.
• Proficiency in data visualization tools may be helpful for presenting design impact metrics.

CRM & Automation:

• Experience with CRM systems (like Salesforce) or workflow automation platforms is not directly required for this role, but understanding how enterprise applications integrate with such systems can provide valuable context for designing cohesive user experiences.

📝 Enhancement Note: The emphasis on Axure, Adobe Suite, Sketch, and Zeppelin indicates a need for designers who are adept with industry-standard tools for both conceptualization and detailed execution, as well as seamless collaboration with development teams.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value likely emphasizes designing with the end-user in mind, prioritizing usability, accessibility, and overall satisfaction.
• Collaboration: High value placed on teamwork and effective communication with product managers, developers, and stakeholders to achieve shared goals.
• Innovation & Creativity: Encouragement of fresh ideas and novel design solutions to solve complex user problems and enhance application functionality.
• Efficiency & Quality: A commitment to delivering high-quality, polished designs that are not only visually appealing but also functional, efficient, and adhere to brand standards.
• Data-Driven Decisions: An approach that leverages user research, analytics, and feedback to inform and validate design choices, ensuring designs are effective and impactful.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work closely with development teams, providing clear specifications and collaborating on implementation details to ensure design fidelity.
• Feedback Exchange: An open culture for providing and receiving constructive feedback during design reviews and project discussions is likely encouraged to foster continuous improvement.
• Knowledge Sharing: Practices that promote sharing of design best practices, new tool discoveries, and industry trends within the design community and project teams.

📝 Enhancement Note: As a remote NPW, actively participating in team discussions and demonstrating a collaborative spirit through digital channels will be key to integrating into the team culture and contributing effectively.

⚡ Challenges & Growth Opportunities

Challenges:

• Remote Collaboration: Effectively collaborating with distributed teams and maintaining strong communication without in-person interaction.
• Understanding Complex Platforms: Gaining a deep understanding of enterprise applications like ServiceNow, which can have intricate functionalities and specific design constraints.
• Balancing Stakeholder Needs: Navigating and synthesizing input from various stakeholders with potentially differing priorities and requirements.
• Maintaining Design Consistency: Ensuring brand and UX consistency across a range of applications and features, especially within a large, client-facing organization.

Learning & Development Opportunities:

• ServiceNow Design Specialization: Opportunities to gain in-depth experience with ServiceNow's design principles and best practices, potentially leading to specialized expertise.
• Advanced Tool Proficiency: Further developing skills in advanced prototyping tools and design collaboration platforms.
• Industry Best Practices: Staying abreast of evolving UX/UI trends and methodologies within the enterprise software and IT services sectors.
• Project Variety: Exposure to a diverse set of projects and client needs can broaden design perspective and problem-solving capabilities.

📝 Enhancement Note: Proactive learning and adaptation will be key to overcoming challenges and capitalizing on growth opportunities in this role. Engaging with online resources, internal training (if available), and peer knowledge sharing will be beneficial.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "Describe your process for designing a new feature for an enterprise application. How do you balance user needs with technical constraints and business objectives?" (Prepare to discuss your workflow from ideation to final design, emphasizing user research and iterative refinement.)
• Collaboration & Stakeholder Management: "Tell me about a time you had to work with a difficult stakeholder or navigate conflicting feedback on a design. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and finding common ground.)
• Problem-Solving: "Imagine you're tasked with redesigning a complex user flow within an application that has low adoption rates. What are your first steps, and how would you approach solving the usability issues?" (Showcase your analytical skills and ability to break down complex problems.)

Company & Culture Questions:

• "What interests you about working with Milestone Technologies and this specific role?" (Research the company's mission, values, and recent projects. Connect your skills and career aspirations to their work.)
• "How do you stay updated on the latest UX/UI design trends and technologies, especially those relevant to enterprise software?" (Demonstrate your commitment to continuous learning and industry awareness.)
• "Describe your ideal team environment and how you contribute to a positive and productive team dynamic." (Align your response with the company's values and the collaborative nature of the role.)

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your portfolio, then dive into 1-2 detailed case studies. For each case study, clearly outline the problem, your role, the process, key decisions, challenges, and outcomes.
• Visuals: Use high-quality mockups, wireframes, and prototypes. Annotate key design elements to explain your rationale.
• Storytelling: Frame your projects as narratives to engage the interviewer and make your contribution memorable.
• Metrics: Present any quantifiable results or user feedback that demonstrate the success and impact of your design work.
• Tool Proficiency: Be ready to discuss your experience with specific tools like Axure and Adobe Suite, and how you leverage them in your design process.

📝 Enhancement Note: Prepare to articulate your design philosophy and process clearly and concisely. Be ready to defend your design decisions with data and user-centered reasoning. Tailor your portfolio presentation to highlight experience with enterprise applications and the tools mentioned in the job description.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Taleo careers portal.
• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience with UX/UI design, prototyping tools (especially Axure), visual design principles, and any relevant enterprise application experience. Select case studies that best demonstrate your process and impact.
• Resume Optimization: Update your resume to include keywords from the job description such as "ServiceNow," "UX," "UI," "Visual Designer," "Axure," "Adobe Applications," "Usability," "Prototyping," "Wireframing," and "User Experience." Quantify achievements wherever possible.
• Interview Preparation: Practice presenting your portfolio projects, focusing on your design process, problem-solving approach, and collaboration skills. Prepare answers to common behavioral and situational interview questions.
• Company Research: Familiarize yourself with Milestone Technologies, Inc., its services, client base, and any known projects or work related to ServiceNow. Understand their company culture and values to better align your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.