ServiceNow Technical Business Designer

📍 Job Overview

Job Title: ServiceNow Technical Business Designer

Company: HII's Mission Technologies division

Location: Springfield, Virginia, United States

Job Type: Full Time

Category: Operations Technology / Business Systems Design

Date Posted: April 8, 2026

Experience Level: Mid-Level (with potential for Senior/Lead based on specific qualifications)

Remote Status: On-site

🚀 Role Summary

• This role is crucial for bridging the gap between complex business needs and effective IT solutions within the ServiceNow platform, focusing on its application for defense and intelligence missions.

• Responsibilities include translating mission and business requirements into robust ServiceNow designs, managing workflow automation, and ensuring system integrity and scalability.

• The position demands a strong understanding of ServiceNow's capabilities, particularly within ITSM, CMDB, and CSDM frameworks, to drive optimal platform utilization.

• As a Technical Business Designer, you will act as a key facilitator, leading discussions to define processes, validate assumptions, and ensure alignment with platform standards and governance.

📝 Enhancement Note: The job title "Technical Business Designer" implies a hybrid role blending business analysis with technical configuration and solution architecture within the ServiceNow ecosystem. Given the "Mid" experience level and the TS/SCI clearance requirement, this role is positioned to handle significant responsibilities in designing and implementing technical solutions for sensitive government/defense operations. The "Warfare Systems" and "Mission Technologies" context strongly suggests a focus on mission-critical IT infrastructure and operational support.

📈 Primary Responsibilities

• Lead the comprehensive solution design process for ServiceNow modules, translating high-level mission and business needs into detailed, technically sound platform designs.

• Decompose complex requirements into actionable technical user stories, acceptance criteria, and system specifications for development teams.

• Facilitate deep-dive working sessions with diverse stakeholders, including business users, engineers, and security personnel, to gather requirements, define processes, and validate assumptions.

• Design and document scalable ServiceNow workflows, data models, and integrations, prioritizing Out-of-the-Box (OOTB) solutions to ensure maintainability and upgradeability.

• Partner closely with ServiceNow developers and architects to refine the product backlog, resolve technical ambiguities, and ensure adherence to platform standards, including CMDB/CSDM, security protocols, and governance policies.

• Support comprehensive testing and validation efforts, including User Acceptance Testing (UAT), to ensure delivered solutions meet functional, technical, and data integrity requirements.

• Actively contribute to platform governance, backlog management, and release validation processes within an Agile/Scrum framework.

• Provide subject matter expertise on ServiceNow capabilities, best practices, and potential limitations to stakeholders and project teams.

• Ensure solutions align with security requirements and compliance standards relevant to government and defense operations.

📝 Enhancement Note: The responsibilities emphasize a strong emphasis on design, translation of requirements, and collaboration, suggesting a role that is more solution-oriented than purely administrative. The mention of "OOTB-first" and "platform standards (CMDB/CSDM, security, governance)" indicates a need for a strategic approach to platform utilization, not just basic configuration.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in a related field with at least 6 years of relevant experience (Level 3).

• Master's degree in a related field with at least 4 years of relevant experience (Level 3).

• High School Diploma or equivalent with at least 10 years of relevant experience (Level 3).

• For Level 4, add 4 years of relevant experience to each educational threshold.

Experience:

• Minimum of 5 years of experience as a Business Analyst.

• At least 3 years of dedicated experience supporting ServiceNow implementations.

• Proven experience in translating business requirements into technical user stories and acceptance criteria.

• Demonstrated ability to facilitate requirements gathering sessions with stakeholders.

• Experience documenting user stories, functional requirements, process flows, and acceptance criteria.

• Experience working within Agile/Scrum delivery teams.

• Experience supporting platform governance and backlog management.

Required Skills:

• ServiceNow Expertise: In-depth knowledge of the ServiceNow platform, including its core modules and functionalities.

• Business Analysis: Strong analytical and problem-solving skills, with the ability to elicit, document, and validate requirements effectively.

• Agile/Scrum Methodologies: Proven experience working within Agile/Scrum development environments.

• Technical Documentation: Ability to create clear, concise, and implementation-ready technical documentation, including user stories, process flows, and acceptance criteria.

• Stakeholder Management: Excellent communication and interpersonal skills to effectively engage with and manage expectations of diverse stakeholders.

• ServiceNow Certified System Administrator (CSA): Mandatory certification.

Preferred Skills:

• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM): Highly desirable certification.

• ITIL Foundation (V3 or V4): Demonstrates understanding of IT service management best practices.

• Certified Scrum Master: Further validation of Agile/Scrum proficiency.

• CMDB/CSDM Expertise: Familiarity and experience with Configuration Management Database (CMDB) and Common Service Data Model (CSDM).

• Incident, Change, and Request Management: Deep understanding of these core ITSM processes within ServiceNow.

• Federal/Regulated Environments: Experience supporting IT solutions in government or highly regulated industries.

• Platform Governance: Experience in establishing and enforcing platform governance policies.

• Backlog Management: Skills in prioritizing and managing the ServiceNow backlog.

• UAT and Release Validation: Experience in leading or supporting these critical quality assurance phases.

📝 Enhancement Note: The explicit mention of Level 3 and Level 4 with differing experience requirements suggests a potential for hiring at either level based on candidate qualifications. The mandatory CSA certification and the highly desirable CIS-ITSM certification highlight the technical depth required. The preference for ITIL and Scrum Master certifications, along with experience in federal environments and CMDB/CSDM, points towards a need for a well-rounded operations professional with a strong understanding of IT service management principles and government sector nuances.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• ServiceNow Solution Design Examples: Showcase specific instances where you translated complex business needs into functional ServiceNow solutions, detailing the problem, your approach, and the outcome.

• Requirement Documentation Samples: Provide examples of well-structured user stories, acceptance criteria, and functional requirement documents created for ServiceNow implementations.

• **Workflow Diagrams