Service Team Member-Framer

📍 Job Overview

Job Title: Service Team Member - Framer
Company: Michaels Stores
Location: Store - 3424 Kohler Memorial Dr., Sheboygan, Wisconsin, United States
Job Type: Part-Time
Category: Retail Operations / Customer Service
Date Posted: November 4, 2025
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service by assisting shoppers in locating products and providing solutions to their creative needs.
• Execute efficient and friendly checkout experiences, including accurate cash handling and enrollment in customer loyalty programs.
• Support omni-channel fulfillment processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Maintain store presentation through merchandise recovery, stocking, planogram execution, and adherence to recovery standards.
• Develop specialized skills in Custom Framing production and sales to enhance customer offerings.

📝 Enhancement Note: This role is positioned as a foundational retail position with a specialized component in custom framing. It emphasizes customer interaction, operational efficiency within a retail environment, and a blend of general store duties with a specific craft-oriented function. The "Framer" designation implies a need for attention to detail and potentially some artistic aptitude beyond typical sales associate roles.

📈 Primary Responsibilities

• Engage customers by proactively assisting them in locating products, offering personalized solutions, and providing product knowledge.
• Facilitate a swift and pleasant checkout process, ensuring accuracy in cash handling and adherence to all financial transaction standards.
• Promote and enroll customers in the Michaels Rewards program and Private Label Credit Cards, educating them on associated benefits.
• Educate customers on the Voice of Customer (VOC) survey to gather feedback for service improvement.
• Execute omni-channel operations, including efficient processing of Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) orders.
• Participate actively in the logistics of receiving merchandise, including truck unloading, stocking shelves, and implementing planogram (POG) directives.
• Conduct regular merchandise recovery and maintenance, including managing returned items and ensuring general store tidiness to uphold visual merchandising standards.
• Perform Store In Stock Optimization (SISO) duties and assist with promotional/advertisement set-up as assigned to maintain optimal product availability and presentation.
• Support the implementation and adherence to store safety programs and initiatives to minimize shrink and ensure a secure environment.
• Uphold Standard Operating Procedures (SOPs) and company policies to ensure compliance and operational integrity.
• Foster a positive and respectful work environment by interacting constructively with colleagues and customers, embodying company values, and acting as a role model.
• Gain proficiency and cross-train in Custom Framing sales techniques and production processes to support this specialized department.

📝 Enhancement Note: The responsibilities highlight a dual focus: general retail floor operations and a specific specialization in Custom Framing. This suggests candidates will need to be adaptable, capable of handling customer-facing sales, operational tasks like stocking and recovery, and potentially detailed work in the framing department. The mention of "cross-trained" indicates an expectation of learning and performing duties in both areas, making adaptability a key trait.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated as a strict requirement. Experience: Retail and/or customer service experience is preferred, indicating that prior experience in similar environments is advantageous but not mandatory.

Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and solution-oriented service to shoppers.
• Cash Handling Proficiency: Accurate and efficient execution of financial transactions, including cash, credit, and gift card processing.
• Product Knowledge Aptitude: Willingness and ability to learn about a wide range of products sold at Michaels, with a focus on creative materials and framing options.
• Merchandise Recovery & Maintenance: Skill in organizing, stocking, and maintaining product displays and store cleanliness.
• Team Collaboration: Ability to work effectively with other team members to achieve common goals and support store operations.
• Problem-Solving Skills: Capacity to address customer inquiries and operational challenges effectively and efficiently.
• Adaptability & Cross-Training Readiness: Willingness and ability to learn and perform duties in various store departments, including specialized areas like Custom Framing.
• Adherence to Procedures: Ability to follow Standard Operating Procedures (SOPs) and company policies diligently.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail environment, directly engaging with customers and driving sales.
• Custom Framing Knowledge: Familiarity with framing techniques, materials, and customer consultation for custom framing services.
• Omni-channel Fulfillment Experience: Previous experience with BOPIS and SFS processes.
• Loyalty Program Engagement: Experience in promoting and enrolling customers in retail loyalty or credit card programs.

📝 Enhancement Note: The "Preferred Skills" section strongly suggests that candidates with prior retail experience, especially in arts and crafts or custom framing, will have a competitive edge. The emphasis on "cross-trained in Custom Framing" implies that while not a prerequisite, candidates with an interest or basic aptitude for framing will be highly valued. The "0-2 years" experience level indicates that foundational skills and a willingness to learn are prioritized over extensive prior experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail role, candidates are encouraged to highlight relevant experiences in their resume that demonstrate:
  • Customer Service Scenarios: Instances where exceptional customer service led to positive outcomes or repeat business.
  • Process Improvement Contributions: Examples of how they improved efficiency or customer satisfaction in previous roles (e.g., faster checkout, better stock organization).
  • System Usage: Familiarity with POS systems, inventory management tools, or customer relationship management (CRM) software, even at a basic level.
  • Problem Resolution: Demonstrations of how they effectively solved customer issues or operational challenges.

Process Documentation:

• Candidates are expected to be capable of learning and applying established processes, including:
  • Workflow Execution: Understanding and executing standard operating procedures for customer transactions, stocking, recovery, and omni-channel fulfillment.
  • System Navigation: Learning to operate the Point of Sale (POS) system, inventory lookup tools, and any internal communication platforms efficiently.
  • Performance Measurement: Understanding how individual tasks contribute to overall store performance metrics such as sales, customer satisfaction (VOC), and inventory accuracy.

📝 Enhancement Note: For this role, a formal portfolio is unlikely to be a requirement. However, candidates should be prepared to discuss specific examples of their experience related to customer service, operational efficiency, and problem-solving in previous roles during the interview. Highlighting any experience with POS systems or inventory management tools on their resume will be beneficial. The focus is on the ability to learn and execute established processes.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level retail position, the salary is expected to be at or slightly above the local minimum wage for Sheboygan, Wisconsin. Based on industry benchmarks and cost of living for the region, an estimated range for this role would be $12.00 - $16.00 per hour.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.
• Paid Time Off: Accrual of paid time off for eligible team members.
• Tuition Assistance: Support for further education, potentially including scholarships or reimbursement programs.
• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for those interested in arts and crafts.
• Rewards Program: Participation in the company's customer loyalty program.
• Retirement Savings Plan: Potential for a 401(k) or similar savings plan, depending on eligibility.

Working Hours: This is a part-time position, with hours varying based on business needs. While the standard full-time work week is 40 hours, part-time employees will have fewer scheduled hours. Flexibility to work nights, weekends, and early mornings is required.

📝 Enhancement Note: Salary estimation is based on current market data for similar part-time retail associate roles in Sheboygan, WI, considering the entry-level nature of the position and the company's typical compensation structure. Benefits are listed as provided in the job description, with additional common retail benefits inferred to provide a comprehensive overview. The "40 hours" mentioned in the raw data likely refers to the standard full-time work week benchmark, not the hours for this specific part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading specialty retailer in North America, focusing on providing a wide array of products for arts, crafts, framing, and decor. This industry context means a culture that often values creativity, DIY spirit, and community engagement. Company Size: Michaels operates over 1,300 stores in 49 states and Canada, employing a significant number of team members. This large scale implies structured corporate operations, standardized training programs, and a robust supply chain. Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, suggesting established operational processes and brand recognition.

Team Structure:

• Store-Level Operations: The immediate team will consist of fellow Service Team Members, Team Leads, and a Store Manager. Collaboration is key as roles often overlap and support is needed across all departments.
• Cross-Functional Collaboration: This role requires interaction with various store functions, including sales floor associates, stockroom personnel, and potentially custom framing specialists. Collaboration extends to supporting omni-channel initiatives like BOPIS, which involves coordination between online and in-store operations.
• Reporting: Service Team Members typically report directly to a Store Manager or Assistant Store Manager, who oversee daily operations and team performance.

Methodology:

• Customer-Centric Approach: The company emphasizes a strong focus on customer service, aiming to provide solutions and a positive shopping experience.
• Process Standardization: Given the large number of locations, Michaels relies on documented Standard Operating Procedures (SOPs) for consistent execution of tasks, from customer checkout to merchandise handling and visual merchandising.
• Data-Informed Operations: While this role is entry-level, broader company operations likely leverage data for inventory management, sales forecasting, and customer engagement strategies (e.g., Rewards program).

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes a large, established retail operation with a clear focus on creative products and customer engagement. The "Service Team Member" role is a core customer-facing position, indicating a culture that values direct interaction. The "Framer" specialization suggests an internal hierarchy or skill-based differentiation within the store team.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as an entry-level, part-time role within the retail operations framework. It serves as a foundational stepping stone, providing exposure to core retail functions, customer service, and specialized craft-related tasks. Reporting Structure: Service Team Members report to Store Management (Store Manager, Assistant Store Manager), who oversee daily store operations, team performance, and adherence to company policies and procedures. Operations Impact: While an individual Service Team Member's direct impact might seem localized to their shift and customer interactions, collectively, their efforts significantly influence store performance. Positive customer experiences drive sales, repeat business, and brand loyalty. Efficient execution of operational tasks like stocking and recovery ensures product availability and a pleasant shopping environment, directly contributing to the store's sales targets and overall profitability.

Growth Opportunities:

• Skill Development: Opportunity to develop core retail competencies, including exceptional customer service, cash handling, product knowledge, and visual merchandising. Specialized training in Custom Framing offers a unique skill set.
• Advancement within Store: Potential to progress to roles such as Team Lead, Key Holder, or even Assistant Store Manager for individuals demonstrating strong performance, leadership potential, and commitment.
• Specialized Roles: Development of expertise in Custom Framing can lead to specialized roles within the framing department, potentially with increased responsibilities or compensation.
• Cross-Departmental Experience: Exposure to various store functions provides a broad understanding of retail operations, which can be valuable for future career moves within Michaels or the broader retail industry.

📝 Enhancement Note: This role is clearly positioned as an entry point in the retail sector. The growth path is primarily within the store environment, emphasizing development of foundational retail skills and specialized craft knowledge. The "Operations" aspect is primarily focused on the execution of in-store processes that drive sales and customer satisfaction.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary work environment is the sales floor, stockroom, and the dedicated Custom Framing area. Office Location(s): The specific location is Store - 3424 Kohler Memorial Dr., Sheboygan, WI. This is a physical retail store accessible to the public.

Workspace Context:

• Customer-Facing Environment: The sales floor is climate-controlled and designed for customer engagement. Team members will be on their feet for extended periods, interacting with customers and managing merchandise.
• Stockroom Operations: Some stockroom areas may not be climate-controlled, requiring adaptability to varying temperatures. This area is crucial for inventory management and preparation of merchandise for the sales floor.
• Framing Shop Hazards: The Frame shop contains specialized tools such as glass cutters and heat presses, requiring adherence to safety protocols.
• Team Interaction: Opportunities for collaboration and support among team members are frequent due to the nature of retail operations and the need for continuous customer assistance and task completion.

Work Schedule: The work schedule is flexible and includes nights, weekends, and early mornings, reflecting the operational hours of a retail store. Specific hours will vary based on the part-time nature of the role and business demand.

📝 Enhancement Note: The work environment is a typical busy retail store, emphasizing customer interaction and physical tasks. The mention of specific tools in the frame shop highlights a unique aspect of the workspace that requires careful attention to safety procedures.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application review, potentially followed by a brief phone screen.
• In-Person Interview: A face-to-face interview at the store location, likely with the Store Manager or Assistant Store Manager. This will assess customer service skills, problem-solving abilities, and cultural fit.
• Role-Playing/Scenario Questions: Candidates may be asked to role-play customer interactions or answer situational questions to gauge their approach to common retail scenarios (e.g., handling a difficult customer, locating a product).
• Framing Aptitude Discussion: For this specific role, there may be questions to assess interest and potential aptitude for the Custom Framing aspect, such as attention to detail or artistic inclination.
• Onboarding & Training: If successful, the process will move to onboarding and comprehensive training, including SOPs, POS system usage, and specific departmental training (e.g., Custom Framing).

Portfolio Review Tips:

• Resume Focus: While no formal portfolio is required, ensure your resume clearly highlights any previous customer service, retail, or hands-on/craft-related experience. Use action verbs to describe responsibilities and achievements.
• Example-Based Answers: Be prepared to provide specific examples from past experiences that demonstrate your skills in customer service, problem-solving, teamwork, and adaptability. Quantify achievements whenever possible (e.g., "increased customer satisfaction by X%").
• Showcase Relevant Skills: If you have any experience or passion related to arts, crafts, or framing, be sure to mention it. This can be done verbally during the interview or via a skills section on your resume.
• Company Research: Demonstrate your understanding of Michaels' brand, products, and commitment to creativity. Mentioning specific aspects you admire can show genuine interest.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would handle common customer requests, complaints, and inquiries in a friendly and efficient manner.
• Operational Task Understanding: Be ready to discuss how you would approach tasks like stocking shelves, organizing merchandise, or assisting with customer pickups.
• Teamwork Examples: Prepare examples of when you successfully collaborated with colleagues to achieve a common goal or overcome a challenge.

📝 Enhancement Note: The interview process for this role is standard for entry-level retail positions. The emphasis will be on practical skills, attitude, and cultural fit rather than a formal portfolio. Candidates should be ready to articulate their customer service philosophy and demonstrate a willingness to learn and adapt to the specific needs of the role, including the Custom Framing component.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Proficiency in using the store's POS system for transactions, returns, exchanges, and loyalty program enrollments. This is a core tool for customer checkout and sales processing.
• Inventory Management System: Familiarity with tools used to look up product availability, track stock levels, and assist with stockroom organization.
• Custom Framing Software/Tools: For the framing specialization, candidates will learn to use specific software for design, quoting, and production, as well as physical tools like glass cutters and heat presses.

Analytics & Reporting:

• While direct usage of advanced analytics tools is unlikely for this role, understanding how individual performance contributes to store metrics (e.g., sales per hour, VOC scores) is important.
• Voice of Customer (VOC) Survey System: Understanding the importance of customer feedback collected through surveys and how it impacts store operations and service improvements.

CRM & Automation:

• Michaels Rewards Program System: Using the CRM functionalities associated with the rewards program to enroll customers and manage their accounts.
• Omni-channel Fulfillment Platforms: Familiarity with systems supporting BOPIS and SFS processes for managing online orders and customer pickups.

📝 Enhancement Note: The technology stack for this role is primarily focused on customer transaction processing and operational support. The most critical tool will be the POS system. Experience with any CRM or inventory management software, even at a basic level, will be beneficial. The mention of Custom Framing tools highlights a specialized technical requirement for that aspect of the role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on providing exceptional service and creating positive experiences for every customer.
• Creativity & Inspiration: Embracing the company's purpose of fueling creativity, fostering an environment where artistic expression is valued.
• Teamwork & Collaboration: Working together effectively across all store functions to ensure smooth operations and customer satisfaction.
• Efficiency & Accountability: Executing tasks diligently, adhering to procedures, and taking ownership of responsibilities to contribute to store goals.
• Respect & Inclusion: Maintaining a positive and respectful environment for all team members and customers, aligning with Michaels' commitment to diversity and inclusion.

Collaboration Style:

• Supportive and Cross-Functional: Team members are expected to support each other, often stepping outside their primary duties to assist colleagues in other departments, especially during peak times or for omni-channel fulfillment.
• Feedback-Oriented: A culture that encourages feedback, both giving and receiving, to continuously improve service and operational processes.
• Learning-Focused: Encouraging team members to learn new skills, including cross-training in specialized areas like custom framing, to enhance their capabilities and contribute more broadly to the store's success.

📝 Enhancement Note: The team culture at Michaels appears to be built around a shared passion for creativity, customer service, and collaborative teamwork. This role requires individuals who are not only customer-centric but also willing to contribute to a dynamic, fast-paced retail environment where mutual support is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service on the floor, efficient checkout, omni-channel order fulfillment, and stockroom duties can be demanding.
• Pace of Retail: Working in a high-volume retail environment, especially during peak seasons, requires quick thinking, efficiency, and the ability to remain calm under pressure.
• Customer Demands: Meeting diverse customer needs, including those requiring specialized assistance in Custom Framing, necessitates strong communication and problem-solving skills.
• Learning Curve for Framing: Acquiring proficiency in Custom Framing production and sales may present a learning challenge for those without prior experience, requiring dedication to training and practice.

Learning & Development Opportunities:

• Core Retail Skills: Development of essential customer service techniques, cash handling, inventory management, and visual merchandising skills.
• Specialized Craft Skills: Gaining expertise in Custom Framing, a valuable niche skill within the arts and crafts retail sector.
• Omni-channel Operations: Understanding and executing modern retail fulfillment processes like BOPIS and SFS.
• Product Knowledge Expansion: Deepening understanding of a wide range of arts, crafts, and DIY products.
• Career Progression: Opportunities to advance within the store structure or gain experience that can lead to other roles within the retail industry.

📝 Enhancement Note: The challenges are typical of entry-level retail roles but are amplified by the dual nature of general sales and specialized framing duties. The growth opportunities are significant for an entry-level position, offering a clear path for skill development and potential advancement within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: Be prepared to discuss how you define excellent customer service and provide examples of how you've delivered it. Think about scenarios where you went above and beyond.
• Problem-Solving Scenarios: Expect questions about how you would handle common retail issues, such as a customer complaint, a product not being in stock, or a difficult checkout situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
• Teamwork and Collaboration: Prepare examples of how you've worked effectively in a team, resolved conflicts, or supported colleagues. Emphasize your willingness to help others.
• Adaptability and Learning: Discuss your ability to learn new processes quickly and adapt to changing priorities, especially regarding the cross-training aspect for Custom Framing.

Company & Culture Questions:

• Why Michaels? Research Michaels' mission, values, and product offerings. Be ready to articulate why you are interested in working for this specific company, perhaps highlighting your own creative interests.
• Understanding of the Role: Demonstrate that you understand the responsibilities of a Service Team Member, including both general duties and the Custom Framing specialization.
• Cultural Fit: Consider how your personality and work style align with a creative, customer-focused, and team-oriented environment.

Portfolio Presentation Strategy:

• Resume as Your Portfolio: Your resume is your primary document. Ensure it is clear, concise, and highlights relevant experiences and skills.
• Verbal Storytelling: Be ready to elaborate on your resume points with specific anecdotes. For example, if you list "customer service," be ready to tell a story about a positive customer interaction you managed.
• Framing Interest: If you have any personal interest or experience in arts, crafts, or framing, be prepared to discuss it enthusiastically. This can be a key differentiator for this specific role.

📝 Enhancement Note: Preparation should focus on demonstrating strong customer service instincts, a proactive and adaptable attitude, and a genuine interest in Michaels' brand and creative offerings. For this role, clear communication of soft skills and relevant experiences will be more critical than a formal portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Customization: Tailor your resume to highlight customer service experience, retail operations knowledge, and any relevant creative skills or interests. Quantify achievements where possible.
• Prepare Specific Examples: Think of concrete scenarios demonstrating your customer service skills, problem-solving abilities, teamwork, and adaptability. Be ready to share these using the STAR method.
• Research Michaels: Familiarize yourself with Michaels' products, brand values, and commitment to creativity. Understand the store's role in the community.
• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on demonstrating enthusiasm, a positive attitude, and a willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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