Service Designer (SC Eligible) - Consultant - Digital Excellence

📍 Job Overview

Job Title: Service Designer (SC Eligible) - Consultant - Digital Excellence
Company: Capgemini
Location: London, Manchester, Glasgow, Newcastle, United Kingdom
Job Type: Full-Time
Category: Digital Transformation Consulting / Service Design
Date Posted: October 1, 2025
Experience Level: Mid-Level to Senior (approx. 5-10 years)
Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end service design processes for major public and private sector clients, from ideation and inception through to solution build and testing.
• Champion and embed user-centricity and inclusive design practices throughout project lifecycles, ensuring accessibility for diverse user groups.
• Collaborate within agile, cross-functional teams to design and develop innovative digital services and products, leveraging current and emerging trends.
• Contribute to business development, internal practice development, and personal/professional growth through training and knowledge sharing.

📝 Enhancement Note: This role is positioned within Capgemini's "Digital Excellence" community, emphasizing a strong focus on user-centered design, critical thinking, and the creation of digital services and products. The "SC Eligible" designation indicates a requirement for candidates who can obtain UK Security Check (SC) clearance, suggesting a focus on government or sensitive client projects. The hybrid work model implies a balance between in-office collaboration and remote flexibility.

📈 Primary Responsibilities

• Lead and support clients through the complete service design process, from initial concept generation to the practical application of designed services.
• Implement user-centric design thinking and methodologies to ensure solutions are aligned with user needs and business objectives.
• Develop and utilize a range of service design artefacts, including current and future-state user journeys, personas, service concepts, and service blueprints.
• Identify and address potential accessibility barriers for complex user groups, ensuring compliance with accessibility guidelines and legislation.
• Facilitate client workshops, design sprints, and ideation sessions to foster collaboration and drive innovation.
• Translate complex service designs into easily understandable formats for diverse audiences, including senior stakeholders.
• Proactively identify opportunities for service improvement and innovation by staying abreast of current and emerging industry trends.
• Influence service managers, user researchers, UI/UX designers, and program directors to articulate the value of user-focused transformation.
• Contribute to proposal writing, RFP responses, bid contributions, and client pitch development.
• Participate in campaign development, internal think-tanks, whitepaper creation, and practice development initiatives.
• Engage in continuous learning and development through formal training, certifications, and knowledge sharing activities.

📝 Enhancement Note: The responsibilities highlight a blend of client-facing consulting, hands-on design work, and internal contribution. The emphasis on "maximizing value from inception to real-life application" and "influencing service managers" points to a role with significant strategic impact and client engagement.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design, Human-Computer Interaction (HCI), Psychology, Information Technology, or a related field would be advantageous. Continuous learning and professional development are highly valued.
Experience: Proven experience working autonomously across a complete service design process, with a strong track record of delivering impactful design solutions.

Required Skills:

• Service Design Process Expertise: Demonstrated ability to manage and execute the full service design lifecycle, from ideation to implementation and testing.
• GDS Standards & Principles: Proven experience working with Government Digital Service (GDS) standards and applying GDS design principles.
• Service Design Artefact Creation: Proficiency in creating key service design outputs such as user journeys, personas, service concepts, and service blueprints.
• Inclusive Design & Accessibility: Ability to identify accessibility barriers for complex user groups and apply accessibility legislation and guidelines.
• Workshop Facilitation: Experience in leading and facilitating workshops, design sprints, and ideation sessions with clients and cross-functional teams.
• Complex Problem Solving: Aptitude for critically breaking down complex problems in fast-paced environments, with a strong ability for storytelling.
• Agile Methodologies: Strong understanding and practical experience working within agile (Scrum) environments as part of cross-functional teams.
• Stakeholder Management: Excellent skills in managing diverse stakeholders, balancing competing views, and fostering collaborative relationships.
• User-Centricity Advocacy: Ability to champion user-centricity, translate user stories into design approaches, and build meaningful relationships with users.
• Visual Communication: Capacity to visualize complex services in an easily understandable format for various audiences.
• Curiosity & Critical Thinking: An inquisitive mindset with a passion for asking "why" and critically analyzing challenges.
• SC (Security Check) Clearance Eligibility: Must be a UK resident for at least 5 years and not have left the country for more than 28 consecutive days during this period, or hold current SC clearance.

Preferred Skills:

• Experience with specific UX/UI design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Familiarity with user research methodologies and synthesis.
• Experience in digital transformation consulting or a similar client-facing advisory role.
• Understanding of emerging technologies and their application in service design.

📝 Enhancement Note: The emphasis on GDS standards and SC clearance eligibility strongly suggests this role will involve significant work with UK government or public sector clients, requiring a deep understanding of their specific procurement and design processes. The blend of "proven experience" and "ability to" indicates a role that values both established expertise and potential for growth.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Service Design Case Studies: Showcase end-to-end service design projects, detailing the problem, your role, methodology, key artefacts created (user journeys, blueprints, personas), design decisions, and measurable outcomes.
• GDS Compliance Examples: Evidence of applying GDS principles and standards in previous projects, demonstrating an understanding of government digital service requirements.
• Accessibility Integration: Examples of how accessibility considerations were integrated into the design process and final outputs.
• Workshop & Facilitation Examples: Documentation or descriptions of workshops and design sprints led, highlighting participant engagement and outcomes.
• Visualisation of Complex Services: Demonstrations of how complex services or systems were effectively visualized and communicated to various stakeholders.

Process Documentation:

• User-Centric Workflow Design: Ability to document and present user-centric workflows that optimize the user experience and business processes.
• Agile Project Integration: Demonstrate how service design activities were integrated into agile development cycles, including sprint planning and backlog contributions.
• Impact Measurement: Evidence of how the impact of service design interventions was measured and reported, focusing on user satisfaction, efficiency gains, or business value.

📝 Enhancement Note: A strong portfolio demonstrating practical application of service design principles, particularly within a government context (GDS), will be critical. Candidates should be prepared to articulate the "why" behind their design choices and quantify the impact of their work.

💵 Compensation & Benefits

Salary Range: Based on Capgemini's typical consultant salary bands for this level of experience and the UK market for specialized consulting roles, the estimated annual salary range for a Service Designer Consultant is likely between £50,000 and £75,000. This can vary based on exact experience, specific client project demands, and negotiation.
Benefits:

• Flexible Benefits: Options to choose benefits that suit personal circumstances.
• Training & Certifications: Access to extensive training programs (e.g., cloud, programming, DevOps, cybersecurity, Agile) and certifications to support career development.
• Employee Wellbeing Programs: Investment in wellbeing apps (Thrive, Peppy) and trained 'Mental Health Champions'.
• Exposure to High-Profile Transformations: Opportunity to work on significant client projects and leading technologies.
• Les Fontaines Training Facility: Unique immersion and knowledge-sharing environment outside Paris.
• Hybrid Working Model: Flexibility in work location, balancing office and remote work.
• Variable Performance Bonus: Potential for a bonus based on company and personal performance.

Working Hours: Standard full-time hours are typically 40 hours per week, with flexibility often available within the hybrid working model. Client project demands may necessitate occasional travel and working beyond standard hours.

📝 Enhancement Note: The salary estimate is based on data from similar consulting roles in major UK cities and Capgemini's known compensation structures. The benefits package is comprehensive, with a strong emphasis on professional development and employee wellbeing, aligning with Capgemini's "Glassdoor Best Places to Work" accolades.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Digital Transformation, Professional Services. Capgemini operates across various sectors including Public Sector, Consumer Products, Retail, Distribution, Manufacturing, Energy, Utilities, and Financial Services.
Company Size: Global organization with approximately 340,000 employees worldwide. Capgemini Invent, as a division, likely comprises a significant portion of this workforce focused on strategy and innovation.
Founded: Capgemini was founded in 1967. Capgemini Invent represents its transformation consulting arm.

Team Structure:

• Digital Excellence Community: The Service Designer will be part of this specialized community, fostering knowledge sharing and collaboration among peers with similar expertise.
• Cross-functional Project Teams: Work will be conducted within agile, cross-functional teams comprising user researchers, UI/UX designers, business analysts, product owners, delivery managers, and developers.
• Reporting: Likely reports to a Service Design Lead or a Senior Manager within Capgemini Invent, with project-specific reporting lines.

Methodology:

• User-Centric Design: A core methodology focused on understanding and meeting user needs throughout the design and development process.
• Agile & Scrum: Projects are managed using agile principles, emphasizing iterative development, collaboration, and rapid response to change.
• Data-Informed Decision Making: Leveraging data from user research, analytics, and client feedback to inform design choices and measure impact.
• Design Thinking: Employing a human-centered approach to problem-solving, encouraging innovation and creativity.

Company Website: https://www.capgemini.com/gb-en/service/invent/

📝 Enhancement Note: Capgemini's culture is characterized by a commitment to innovation, client success, and employee development, as evidenced by its awards and training initiatives. The "Invent" arm specifically focuses on blending strategy, creativity, and technology to drive transformation.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Consultant level, typically requiring 5-10 years of relevant experience. It signifies a mid-to-senior individual contributor role with significant autonomy and client-facing responsibilities.
Reporting Structure: Will report into a Service Design Lead or Manager within the Digital Excellence community. Will work closely with Project Managers, Delivery Leads, and other team members on client engagements.
Operations Impact: The Service Designer directly influences the creation and improvement of digital services, impacting user experience, client satisfaction, operational efficiency, and ultimately, the client's business outcomes and Capgemini's reputation for delivering innovative solutions.

Growth Opportunities:

• Specialization: Deepen expertise in Service Design, Accessibility, or specific industry domains (e.g., public sector digital transformation).
• Leadership Development: Progress to Senior Consultant, Principal Consultant, or Lead Service Designer roles, managing teams and larger engagements.
• Cross-Disciplinary Skills: Develop skills in UX/UI design, user research, business analysis, or agile coaching.
• Client Relationship Management: Enhance skills in client advisory, business development, and proposal writing.
• Industry Recognition: Contribute to thought leadership through whitepapers, case studies, and industry events.

📝 Enhancement Note: Capgemini offers a structured career path with clear progression opportunities. The emphasis on continuous learning and diverse project exposure provides a strong foundation for long-term career growth within the consulting industry.

🌐 Work Environment

Office Type: Hybrid working model, with designated office locations in London, Manchester, and Glasgow serving as hubs for collaboration, client meetings, and team activities.
Office Location(s): London, Manchester, Glasgow, and Newcastle. These are major metropolitan areas with good transport links.
Workspace Context:

• Collaborative Spaces: Offices are likely equipped with modern collaborative spaces designed for workshops, brainstorming sessions, and team meetings.
• Technology & Tools: Access to standard office technology and potentially specialized design software and collaboration platforms.
• Team Interaction: Regular opportunities for face-to-face interaction with colleagues through team breakfasts, monthly drinks, and away days, fostering a strong team culture.

Work Schedule: While a standard 40-hour week is typical, the consulting nature of the role may require flexibility to meet client deadlines and project demands, including potential travel away from home at short notice.

📝 Enhancement Note: The hybrid model emphasizes a balance between focused individual work and collaborative team engagement. The office locations provide strategic access to clients and talent pools across the UK.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess suitability against the core requirements.
• Hiring Manager Interview: Discussion focused on your experience, motivations, and understanding of service design principles and Capgemini's values.
• Case Study / Workshop Simulation: A practical exercise, potentially involving a design challenge or workshop facilitation simulation, to assess your problem-solving skills, design thinking, and ability to apply GDS standards. This is where your portfolio will be heavily referenced.
• Team/Stakeholder Interview: Interaction with potential peers or senior stakeholders to evaluate cultural fit, collaboration style, and communication skills.
• Final Interview: May involve senior leadership to discuss your strategic thinking and long-term potential within the organization.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio logically, clearly outlining each project's context, your specific role, the challenges faced, the methodologies used (especially GDS standards), your deliverables, and the outcomes achieved.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the tangible impact of your service design work (e.g., improved user satisfaction scores, reduced task completion times, cost savings).
• Highlight GDS & Accessibility: Dedicate specific sections or clearly mark projects where you applied GDS standards or addressed accessibility requirements.
• Showcase Facilitation: Include examples of how you've facilitated workshops and stakeholder sessions, perhaps with anonymized outputs or testimonials.
• Tell a Story: Use compelling narratives to explain your design journey and decision-making process. Be prepared to discuss your "why" for each design choice.
• Tailor to the Role: Emphasize projects and skills most relevant to this specific Service Designer role at Capgemini, particularly those involving public sector or complex digital transformations.

Challenge Preparation:

• Understand GDS: Refresh your knowledge of GDS design principles, service standards, and common government digital service patterns.
• Practice Design Thinking: Be ready to articulate your approach to problem-solving using design thinking frameworks.
• Simulate Facilitation: Practice facilitating a hypothetical workshop, focusing on clear instructions, active listening, and managing group dynamics.
• Prepare for "Why": Anticipate questions probing the rationale behind your design decisions and methodologies.

📝 Enhancement Note: The interview process is designed to assess both your technical service design skills and your consulting capabilities. A strong, well-articulated portfolio is paramount, as it will form the basis for many discussion points and practical assessments.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Prototyping: Figma, Sketch, Adobe XD, Miro, Mural for creating artefacts like user journeys, wireframes, prototypes, and service blueprints.
• Collaboration Platforms: Microsoft Teams, Slack for day-to-day communication and project coordination.
• Project Management: Jira, Confluence for agile workflow management, documentation, and knowledge sharing.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behaviour on digital platforms.
• Data Visualization: Tableau, Power BI for creating dashboards and reporting on service performance and user metrics.

CRM & Automation:

• CRM Systems: While not directly managed, understanding how service design impacts CRM processes (e.g., customer onboarding, support journeys) is beneficial. Experience with Salesforce or similar platforms is a plus.
• Automation Tools: Awareness of how automation can enhance service delivery and user experience.

📝 Enhancement Note: Proficiency with collaboration and visualization tools like Miro/Mural and Figma/Sketch is expected. Familiarity with agile project management tools like Jira is also highly relevant. The role requires an understanding of how service design integrates with broader digital platforms and analytics.

👥 Team Culture & Values

Operations Values:

• Difference Drives Change: Embracing diversity of thought and background to foster innovation and deliver transformative solutions.
• Client-Centricity: A deep commitment to understanding and exceeding client expectations by delivering tailored, impactful solutions.
• Creativity & Design: Valuing innovative thinking, user-centered design, and scientific/data-informed approaches.
• Purposeful Technology: Utilizing technology to create tangible value for enterprises and society.
• Inclusion: Actively building inclusive environments where all employees can thrive.

Collaboration Style:

• Cross-functional Integration: Working seamlessly within diverse project teams, fostering open communication and shared problem-solving.
• Knowledge Sharing: Actively participating in communities of practice, internal think-tanks, and sharing best practices.
• Feedback Exchange: Encouraging a culture of constructive feedback to drive continuous improvement in design and delivery.

📝 Enhancement Note: Capgemini emphasizes a culture of innovation, collaboration, and social responsibility. The "Digital Excellence" community likely fosters a highly collaborative and knowledge-sharing environment, encouraging members to push creative boundaries while maintaining a focus on client value and ethical practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Stakeholder Needs: Effectively managing competing priorities and expectations from various client stakeholders and internal teams.
• Navigating Complex Client Environments: Adapting service design methodologies to fit unique client organizational structures, processes, and legacy systems.
• Demonstrating ROI: Clearly articulating and quantifying the business value and return on investment of service design initiatives to clients.
• Staying Ahead of Trends: Continuously learning and adapting to rapid advancements in digital technologies, design methodologies, and user behaviours.

Learning & Development Opportunities:

• Formal Training: Access to Capgemini's extensive training catalogue, covering technical skills, consulting methodologies, and leadership development.
• Industry Certifications: Opportunities to gain certifications in Agile, Scrum, specific technologies, or design disciplines.
• Mentorship Programs: Guidance from experienced consultants and leaders within Capgemini Invent.
• Knowledge Sharing Platforms: Participation in internal forums, whitepapers, and external conferences to expand expertise and network.

📝 Enhancement Note: The role presents challenges inherent to consulting, such as stakeholder management and demonstrating value, which are also key areas for professional growth and skill development within Capgemini.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex service you designed from concept to delivery. What were the key challenges and how did you overcome them?" (Focus on process, GDS standards, and outcomes).
• "How do you ensure your service designs are inclusive and accessible to a wide range of users?" (Refer to your portfolio and specific examples of accessibility integration).
• "Imagine you're working with a government client who is resistant to adopting agile methodologies. How would you approach this situation as a Service Designer?" (Focus on communication, influence, and demonstrating value).
• "Walk us through a service blueprint you've created. What insights did it provide, and how did it influence the next steps?" (Be ready to explain your artefacts in detail).

Company & Culture Questions:

• "What attracts you to Capgemini Invent, and specifically to this Service Designer role?" (Research their Digital Excellence community and focus on innovation).
• "How do you embody Capgemini's value of 'Difference Drives Change' in your work?" (Connect to your diverse thinking and inclusive design practices).
• "How do you approach collaboration within a cross-functional, agile team?" (Highlight your communication and teamwork skills).

Portfolio Presentation Strategy:

• Concise Storytelling: For each project, aim for a 5-7 minute overview that clearly articulates the problem, your approach (emphasizing GDS/accessibility), your specific contributions, and the results.
• Visual Aids: Use your portfolio visuals (journeys, blueprints) effectively to illustrate your points. Be prepared to zoom in on specific sections.
• Focus on Impact: Quantify the success of your projects. If direct metrics aren't available, discuss the qualitative improvements and business value.
• Be Ready for Deep Dives: Anticipate detailed questions about your design decisions, methodology choices, and how you handled challenges. Demonstrate your critical thinking.

📝 Enhancement Note: Prepare specific examples that directly address the requirements of the role, particularly GDS standards and inclusive design. Be ready to discuss your portfolio in great detail and articulate the "why" behind your design choices.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Capgemini Careers portal using the provided URL.
• Portfolio Customization: Ensure your CV and portfolio are tailored to highlight your experience with service design processes, GDS standards, accessibility, and agile methodologies. Select 2-3 of your strongest, most relevant case studies for detailed presentation.
• Resume Optimization: Weave keywords from the job description (e.g., Service Design, GDS, Accessibility, Agile, Stakeholder Management) naturally into your CV to align with ATS requirements and clearly showcase your expertise.
• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result) and prepare to present your portfolio case studies confidently, focusing on impact and methodology.
• Company Research: Thoroughly research Capgemini Invent, their Digital Excellence community, and their approach to client transformation and innovation. Understand their values and how your expertise aligns.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---