Senior/Staff UX Researcher - (Vendor)

📍 Job Overview

Job Title: Senior/Staff UX Researcher - (Vendor) Company: Delivery Hero Location: Berlin, Germany Job Type: Full-time Category: User Experience (UX) Research Date Posted: 2026-01-22 Experience Level: Senior/Staff (5-10 years) Remote Status: Hybrid (2 days in office)

🚀 Role Summary

• Drive strategic user research initiatives for Delivery Hero's vendor products, focusing on restaurant partners' experience.
• Own end-to-end mixed methods research projects, from planning and execution to analysis and insight generation.
• Champion customer advocacy by uncovering pain points, delight points, and unmet needs throughout the user journey.
• Collaborate closely with cross-functional teams, including designers, product managers, and analysts, to integrate research findings into product roadmaps and development.
• Mature the UX research discipline within the organization by developing scalable frameworks, repositories, and recruitment processes.

📝 Enhancement Note: This role is positioned as Senior/Staff, indicating a need for a seasoned researcher capable of independent project ownership, strategic influence, and potentially mentoring junior researchers. The focus on "vendor product team" and "restaurant partners" suggests a B2B or B2B2C research context, requiring an understanding of business user needs and operational workflows.

📈 Primary Responsibilities

• Lead and execute complex, mixed-methods UX research projects for the vendor product suite, covering core partner platforms and marketing tools.
• Design and conduct research studies using a diverse range of qualitative and quantitative methods to address critical business and product questions.
• Analyze research data, including basic statistics and longitudinal measures, to derive actionable insights and support data-driven decision-making.
• Translate complex research findings into clear, concise, and impactful communications for various audiences, including designers, product managers, and senior stakeholders.
• Proactively identify opportunities to improve the restaurant partner experience and influence product strategy and development culture.
• Contribute to the development and maintenance of research operations, including building scalable frameworks, research repositories, and recruitment processes.
• Partner with the UX chapter to synthesize insights across the customer journey and drive continuous improvements in research methodologies and practices.
• Act as a key advocate for restaurant partners, ensuring their needs, behaviors, and emotions are understood and considered throughout the product lifecycle.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic leadership, hands-on research execution, and operational development. The expectation to "mature the research discipline" and "develop and maintain research operations" points to a role that significantly shapes how research is conducted and scaled within Delivery Hero's vendor product teams.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for this level of role.

Experience:

• 5-7+ years of proven work experience in UX research, product research, or applied research.
• Demonstrated expertise in conducting end-to-end complex research projects using a diverse mix of qualitative and quantitative methods.

Required Skills:

• Mixed Methods Research: Proficiency in designing and executing studies utilizing both qualitative (e.g., interviews, usability testing, diary studies) and quantitative methods (e.g., surveys, A/B testing analysis, large-scale data analysis).
• Qualitative Research Expertise: Deep understanding of user interview techniques, contextual inquiry, usability testing, and other qualitative data collection methods.
• Quantitative Research Proficiency: Ability to work with statistical data, interpret survey results, analyze user behavior metrics, and understand basic statistical concepts.
• Research Design & Planning: Skill in defining research objectives, selecting appropriate methodologies, developing research plans, and managing project timelines.
• Data Analysis & Synthesis: Ability to analyze complex datasets (qualitative and quantitative), identify patterns, and synthesize findings into actionable insights.
• Communication & Presentation: Excellent verbal and written communication skills, with a proven ability to present research findings clearly and persuasively to diverse audiences, including senior stakeholders.
• Cross-Functional Collaboration: Experience working effectively with product managers, designers, engineers, analysts, and other cross-functional partners.
• Customer Advocacy: A strong ability to understand and represent user needs, behaviors, and motivations.
• Problem-Solving: Aptitude for tackling complex research questions and identifying innovative solutions.
• Proactive Attitude & Growth Mindset: Self-starter mentality, eagerness to learn, and adaptability in a dynamic environment.

Preferred Skills:

• Research Operations: Experience in building and managing research operations, including participant recruitment, research repositories, and framework development.
• Longitudinal UXR Measures: Familiarity with employing longitudinal measures to track user behavior and satisfaction over time.
• Basic Statistics: Comfort with statistical concepts and tools to support quantitative analysis.
• Domain Experience: Experience researching B2B or partner-facing platforms, ideally within the food delivery or e-commerce industry.
• Fluency in Arabic: A significant advantage given the global nature of Delivery Hero's operations and potential user base.

📝 Enhancement Note: The experience level (5-7+ years) aligns with senior researcher responsibilities. The emphasis on mixed methods, quantitative capabilities, and communication skills is critical for influencing product strategy. The preferred Arabic fluency highlights a potential need for research in specific markets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 end-to-end research projects demonstrating your ability to tackle complex problems, apply mixed methods, and drive impact.
• Methodology Diversity: Clearly articulate the research methodologies used in each case study, highlighting your versatility in qualitative and quantitative approaches.
• Problem-Solution-Impact: Structure case studies to clearly define the user problem, the research approach taken, the insights generated, and the tangible impact on the product or business.
• Data Visualization: Include examples of how you present research data, such as charts, graphs, or key metrics, to support your findings.
• Stakeholder Communication: Provide examples of how you communicated research findings to cross-functional teams and senior leadership.

Process Documentation:

• Research Planning Frameworks: Be prepared to discuss your approach to developing research plans, defining objectives, and scoping projects.
• Methodology Selection Rationale: Articulate how you choose appropriate research methods based on project goals, timelines, and available resources.
• Insight Synthesis & Reporting: Demonstrate your ability to synthesize raw data into actionable insights and present them in compelling formats (e.g., reports, presentations, workshops).
• Research Operations Contribution: If applicable, highlight any experience in building or improving research processes, such as participant recruitment pipelines, research repositories, or standardized templates.

📝 Enhancement Note: For a Senior/Staff UX Researcher, a portfolio is crucial. It should not only showcase past work but also demonstrate strategic thinking, methodological rigor, and the ability to translate research into business value. Emphasis should be placed on demonstrating impact and the ability to influence product decisions.

💵 Compensation & Benefits

Salary Range: For a Senior/Staff UX Researcher in Berlin, Germany, with 5-7+ years of experience, the estimated annual salary range is typically between €70,000 and €95,000. This range can vary based on specific skills, the exact level of seniority (Senior vs. Staff), and the candidate's negotiation.

Benefits: Delivery Hero offers a comprehensive benefits package designed to support employee well-being and professional growth:

• Hybrid Working Model: Flexibility with 2 days per week in the Berlin office for collaboration.
• Paid Time Off: 27 days of annual leave, increasing with tenure.
• Professional Development:
  • €1,000 Educational Budget annually.
  • Language courses.
  • Access to Udemy Business for online learning.
• Family Support: Parental support services.
• Health & Wellness:
  • Health Checkups.
  • Meditation resources.
  • Gym subsidy.
  • Bicycle subsidy.
• Financial & Retirement:
  • Employee Share Purchase Plan.
  • Sabbatical Bank.
  • Corporate Pension Plan.
• Commuting & Daily Life:
  • Public Transportation Ticket Discount.
  • Digital Meal Vouchers.
  • Food Vouchers.
• Insurance: Life & Accident Insurance.
• Discounts: Corporate Discounts.

Working Hours: The role implies a standard full-time commitment, likely around 40 hours per week. The hybrid model offers flexibility in structuring these hours, with specific in-office days coordinated within the team.

📝 Enhancement Note: The salary estimate is based on current market research for UX Researcher roles in Berlin, Germany, considering the specified experience level and the "Senior/Staff" designation. Delivery Hero's benefits are extensive and cover various aspects of employee well-being and professional development, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Local Delivery Platform, E-commerce, Foodtech) Delivery Hero operates as a global leader in the food delivery and quick commerce space. This industry is characterized by rapid innovation, intense competition, and a strong reliance on technology and data to optimize operations and user experience. For a UX Researcher, this means working in a fast-paced environment where user insights directly influence critical business decisions and product development.

Company Size: Large Enterprise (implied by global operations, public listing, and extensive benefits) Delivery Hero is one of Europe's largest tech platforms, operating in over 70 countries. This scale means the UX Researcher will be part of a significant organization with established processes, diverse user bases, and opportunities for substantial impact. The sheer size also implies potential for navigating complex organizational structures and collaborating with numerous teams.

Founded: Listed on Frankfurt Stock Exchange since 2017 (implies a mature, publicly traded company with established governance and strategic focus). Delivery Hero's history as a public company suggests a focus on measurable results, strategic growth, and robust operational frameworks. This environment likely values data-driven decision-making and clear articulation of research's ROI.

Team Structure:

• UX Department: The role mentions partnering with the "UX chapter," suggesting a structure where UX professionals are organized into a functional group or community of practice, likely across different product teams.
• Cross-Functional Product Teams: The researcher will work closely with Product Managers, Designers, Analysts, and potentially Engineers within the "vendor product team."
• Reporting: While not explicitly stated, Senior/Staff roles often report into a Head of UX Research, a Director of Product, or a similar senior leadership position. The "vendor product team" context implies a focus on business users (restaurant partners) rather than direct consumers.

Methodology:

• Data-Driven Insights: A strong emphasis on leveraging both qualitative and quantitative data to inform product strategy and design.
• Agile Development: Likely operates within agile or iterative product development cycles, requiring research to be conducted efficiently and integrated dynamically.
• User-Centricity: A core value of understanding and advocating for user needs (in this case, restaurant partners).
• Continuous Improvement: The mention of "ongoing process improvements and iterations" points to a culture that embraces feedback and optimization.

Company Website: https://www.deliveryhero.com/

📝 Enhancement Note: Understanding Delivery Hero's position as a global tech leader in food delivery is key. The focus on "restaurant partners" as the user base is a critical differentiator from typical consumer UX research roles. The "vendor product team" suggests a B2B or B2B2C focus, requiring an understanding of business operations and partner ecosystems.

📈 Career & Growth Analysis

Operations Career Level: Senior/Staff UX Researcher This level signifies a highly experienced individual contributor who is expected to lead complex research initiatives independently, influence product strategy, and potentially mentor other researchers. They are not just executing research but shaping the research agenda and contributing to the maturation of the research discipline within the company.

Reporting Structure: The role involves close collaboration with Product Managers and Designers within the vendor product team. The UX Researcher likely reports to a lead UX researcher, a UX Manager, or a Director of Product/Design, depending on the internal organizational structure. The "partnership with the UX chapter" suggests a community of practice that transcends individual product teams, offering opportunities for broader interaction and influence.

Operations Impact: The UX Researcher's impact is directly tied to improving the operational efficiency, order management, and revenue generation capabilities of restaurant partners through the Delivery Hero platform. By providing deep insights into partner needs and behaviors, the role influences product roadmaps, feature development, and overall user experience, ultimately contributing to partner success and Delivery Hero's ecosystem growth. This role directly impacts the "vendor product" success, which is crucial for Delivery Hero's overall business.

Growth Opportunities:

• Leadership in Research: Transitioning to a Lead UX Researcher role, managing a team, or specializing in a particular product area.
• Research Operations Management: Moving into a role focused on scaling research infrastructure, processes, and tooling.
• Product Strategy Influence: Deepening expertise and influence within the vendor product domain, becoming a key advisor to product leadership.
• Cross-Functional Leadership: Potentially moving into product management or design leadership roles by leveraging deep user understanding.
• Mentorship: Guiding junior researchers and contributing to the development of the broader UX team.
• Specialization: Developing deep expertise in specific research methodologies (e.g., advanced quantitative analysis, longitudinal studies) or product areas.

📝 Enhancement Note: The Senior/Staff designation implies significant autonomy and influence. Growth opportunities should reflect progression within UX research, potential leadership, and strategic contributions to product development. The emphasis on "operations" in this section refers to the operational aspects of the research role itself (e.g., managing research ops) and the impact on the operational efficiency of the restaurant partners.

🌐 Work Environment

Office Type: Hybrid Working Model Delivery Hero embraces a hybrid work environment, requiring employees to be in the office for 2 days per week. This model is designed to balance the benefits of in-person collaboration, team building, and spontaneous idea generation with the flexibility and autonomy of remote work.

Office Location(s): The primary office location for this role is Berlin, Germany. Delivery Hero's Berlin campus is likely a modern, well-equipped workspace designed to foster collaboration and innovation.

Workspace Context:

• Collaborative Spaces: The office environment will likely feature various collaborative zones, meeting rooms, and informal areas designed to facilitate interaction between team members.
• Technology & Tools: Access to the necessary hardware, software, and communication tools to effectively conduct research and collaborate remotely and in-person.
• Cross-Functional Interaction: The hybrid model encourages planned and spontaneous interactions with designers, product managers, analysts, and other stakeholders, fostering a strong sense of team connection and shared purpose.
• Community Building: The 2 days in office are crucial for building rapport within the UX team and with cross-functional partners, contributing to a positive and productive work culture.

Work Schedule: The role is full-time, likely around 40 hours per week. The hybrid arrangement allows for flexibility in scheduling, with core working hours and specific in-office days to be coordinated with the team. This structure supports the demands of research projects while allowing for personal work preferences.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment. Emphasize how this structure supports collaboration, research execution, and work-life balance for a senior role. The Berlin location is significant for its tech hub status.

📄 Application & Portfolio Review Process

Interview Process: The interview process for a Senior/Staff UX Researcher at Delivery Hero typically involves multiple stages designed to assess research expertise, strategic thinking, collaboration skills, and cultural fit.

1. Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and alignment with the role and company.
2. Hiring Manager Interview: A deeper dive into your experience, research philosophy, and approach to complex research challenges. This stage often focuses on your understanding of the product domain and your ability to drive impact.
3. Portfolio Presentation & Deep Dive: This is a critical stage where you will present 2-3 of your strongest research case studies to a panel. The panel may include other senior researchers, designers, and product managers. They will ask detailed questions about your methodology, decision-making process, insights, and the impact of your work.
4. Cross-Functional Interview: An interview with representatives from cross-functional teams (e.g., Product Manager, Designer) to evaluate your collaboration skills, communication style, and ability to integrate research into product development workflows.
5. Senior Leadership Interview: A final conversation, potentially with a Director or VP, to discuss strategic alignment, leadership potential, and overall fit within the organization's culture and vision.

Portfolio Review Tips:

• Select Impactful Projects: Choose case studies that showcase your ability to tackle challenging problems, apply a range of methods effectively, and demonstrate measurable impact on product or business outcomes.
• Structure for Clarity: For each project, clearly outline: the problem, your role, the research objectives, the methodology, key findings, actionable recommendations, and the outcomes/impact.
• Highlight Strategic Thinking: Explain why you chose certain methods, how your research influenced strategic decisions, and how you navigated trade-offs.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the value of your research (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores).
• Be Prepared for Questions: Anticipate questions about your decision-making process, how you handled challenging findings, and how you collaborate with stakeholders. Practice presenting your work concisely and engagingly.
• Showcase Collaboration: Be ready to discuss how you worked with product managers and designers, how you translated insights into actionable design or product changes, and how you managed stakeholder expectations.

Challenge Preparation:

• Research Design Exercise: You might be given a hypothetical product or problem and asked to outline a research plan, including objectives, target participants, methodologies, and key questions.
• Data Interpretation: Be prepared to interpret sample research data (e.g., survey results, usability test findings) and articulate insights and recommendations.
• Strategic Thinking: Expect questions about how you would approach research for a specific product area within Delivery Hero or how you would prioritize research efforts in a fast-paced environment.
• Communication Skills: Practice articulating complex research concepts clearly and concisely, as this will be assessed throughout the interview process.

📝 Enhancement Note: The interview process emphasizes practical application, strategic influence, and collaboration. A strong portfolio is paramount, and candidates should be prepared to articulate the "so what" of their research and its business impact. The "vendor" focus means understanding business user needs.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for planning, conducting, and analyzing qualitative and quantitative research (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).
• Collaboration Tools: For team communication and project management (e.g., Slack, Microsoft Teams, Jira, Confluence).
• Design Collaboration: Tools used by designers and product managers for feedback and iteration (e.g., Figma, Sketch, InVision).

Analytics & Reporting:

• Web Analytics: Tools to understand user behavior on digital platforms (e.g., Google Analytics, Adobe Analytics).
• BI Tools: For data visualization and dashboard creation to track key metrics and research impact (e.g., Tableau, Power BI, Looker).
• Product Analytics: Tools for in-depth user behavior analysis within the product (e.g., Mixpanel, Amplitude).

CRM & Automation: While not a primary focus for a UX Researcher, understanding how CRM systems (e.g., Salesforce) and automation tools might store or influence customer data can be beneficial for quantitative research.

📝 Enhancement Note: While the role is UX Research, familiarity with common product development and collaboration tools is expected. The emphasis will be on research-specific software and analytical tools that support mixed-methods research and impact measurement.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and advocating for the needs of restaurant partners, ensuring their experience with Delivery Hero's platform is intuitive, efficient, and valuable.
• Data-Driven Decision Making: Valuing insights derived from research and analytics to inform product strategy and development, moving beyond assumptions to evidence-based choices.
• Collaboration & Teamwork: Fostering a collaborative environment where cross-functional teams work together effectively, sharing knowledge and expertise to achieve common goals.
• Agility & Adaptability: Embracing a fast-paced environment, being able to adapt to changing priorities, and iterating on research and product development quickly.
• Impact & Ownership: Taking ownership of research projects from start to finish, driving for meaningful impact, and contributing to the continuous improvement of both the product and the research discipline.

Collaboration Style:

• Partnership: Working closely with Product Managers and Designers as a true partner, co-creating research plans and ensuring insights are integrated seamlessly into the product lifecycle.
• Influence & Advocacy: Effectively communicating research findings to persuade stakeholders and champion user needs, even when findings are challenging.
• Knowledge Sharing: Actively participating in the UX chapter and sharing learnings across teams to elevate the overall UX practice within Delivery Hero.
• Feedback Integration: Open to receiving and providing constructive feedback to continuously improve research processes and outcomes.

📝 Enhancement Note: The values reflect a typical modern tech company culture with a strong emphasis on user advocacy, data, and collaboration, tailored to the B2B/partner context of this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Research: As Delivery Hero operates globally, adapting research methodologies and participant recruitment to diverse regions and languages (especially without Arabic fluency) can be challenging.
• Balancing B2C & B2B Research: While Delivery Hero is known for its consumer app, this role focuses on restaurant partners. Understanding the unique needs, operational constraints, and decision-making processes of business users requires a different lens than consumer research.
• Driving Impact in a Fast-Paced Environment: Ensuring research insights are delivered and acted upon promptly within rapid product development cycles.
• Synthesizing Diverse Data: Effectively integrating qualitative insights with quantitative data and operational metrics to provide a holistic view.
• Maturing Research Operations: Building and scaling research processes, repositories, and recruitment strategies to support a growing product portfolio and user base.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunity to deepen expertise in advanced quantitative research techniques, longitudinal studies, or specific qualitative methods.
• Product Domain Expertise: Gaining in-depth knowledge of the food delivery and quick commerce industry, specifically from the perspective of restaurant partners.
• Leadership & Mentorship: Developing leadership skills through mentoring junior researchers and contributing to strategic research planning.
• Cross-Functional Influence: Enhancing skills in stakeholder management, communication, and influencing product strategy at a senior level.
• Research Operations Development: Contributing to the establishment and refinement of robust research operations frameworks.

📝 Enhancement Note: Challenges should relate to the specific context of a global tech company, the B2B research focus, and the maturity of the research function. Growth opportunities should align with senior/staff career paths.

💡 Interview Preparation

Strategy Questions:

• "How would you approach understanding the primary pain points for restaurant partners using our order management system?" (Focus on research design, methodology selection, and participant recruitment for a B2B user base.)
• "Describe a time you had to influence a product roadmap with your research findings. What was the situation, your approach, and the outcome?" (Assesses impact, communication, and stakeholder management.)
• "Imagine we are launching a new marketing tool for restaurant partners. What research questions would you prioritize, and what methods would you use to answer them?" (Evaluates strategic thinking and methodological breadth.)
• "How do you balance the need for deep qualitative insights with the requirements for quantitative data and statistical rigor in your research?" (Tests understanding of mixed-methods research and quantitative capabilities.)

Company & Culture Questions:

• "What interests you about Delivery Hero and our mission to empower restaurant partners?" (Assesses alignment with company vision and user focus.)
• "How do you contribute to a collaborative team environment, and how would you work with product managers and designers?" (Evaluates team player attitude and cross-functional collaboration skills.)
• "How do you stay updated on the latest UX research trends and methodologies?" (Gauges commitment to continuous learning.)
• "Describe your experience with research operations or building research infrastructure." (Probes for experience in scaling research practices.)

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the challenge, your journey to uncover insights, the key discoveries, and the impact.
• Focus on "Why": Clearly articulate why you made certain methodological choices, why specific insights were important, and why the recommended solutions were impactful.
• Demonstrate Impact: Quantify the results of your research whenever possible. If direct impact is hard to measure, explain the expected impact and how it was communicated.
• Showcase Collaboration: Highlight instances where your research facilitated collaboration and decision-making among cross-functional teams.
• Be Concise and Engaging: Practice your presentation to ensure it fits within the allotted time and keeps the audience engaged. Be prepared for deep-dive questions.

📝 Enhancement Note: Prepare for questions that test your understanding of B2B UX research, your ability to drive impact, and your strategic thinking. The portfolio presentation is a key component, so practice articulating your process and outcomes clearly.

📌 Application Steps

To apply for this Senior/Staff UX Researcher position:

• Submit your application through the provided link on smartrecruiters.com.
• Tailor your Resume: Highlight your experience with mixed-methods research, end-to-end project ownership, and driving product impact, using keywords like "UX Research," "Product Research," "Qualitative," "Quantitative," "User Journey," "Cross-Functional Collaboration," and "Research Operations."
• Curate Your Portfolio: Select 2-3 of your most impactful research projects that demonstrate your strategic thinking, methodological rigor, and ability to deliver actionable insights for business users. Ensure clear case study structures and quantifiable outcomes where possible.
• Prepare for Case Studies: Be ready to present your portfolio projects in detail, focusing on your process, decision-making, insights, and the resulting impact. Practice articulating your research strategy and findings concisely.
• Research Delivery Hero: Familiarize yourself with Delivery Hero's mission, values, and the specific products and services offered to restaurant partners. Understand the food delivery and tech industry landscape.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.