Senior Visual / Product Designer

📍 Job Overview

Job Title: Senior Visual / Product Designer Company: CapTech Consulting Location: Charlotte, North Carolina, United States Job Type: Full-time Category: Customer Experience (CX) Design / Digital Product Design Date Posted: September 15, 2025 Experience Level: Mid-Senior Level (3-5 years) Remote Status: On-site

🚀 Role Summary

• Spearhead the design of sophisticated digital brand experiences for web and mobile products, ensuring they are intuitive, impactful, and accessible within a consulting environment.
• Drive creative solutions for complex business challenges by applying strong conceptual and visual communication skills, alongside a solid understanding of interaction and graphic design principles.
• Collaborate closely with clients and internal teams to translate business requirements into elegant, user-centered design solutions, maintaining and extending established design systems.
• Contribute to the entire design lifecycle, from conceptualization and prototyping to final asset delivery, with a focus on pixel-level precision and adherence to highest quality standards.

📝 Enhancement Note: While the title is "Senior Visual / Product Designer," the core responsibilities and qualifications lean heavily towards visual design with a strong product sensibility. The role emphasizes client-facing collaboration and strategic brand thinking, typical of a consulting firm's CX practice. The "product designer" aspect refers more to the outcome of creating digital products rather than deep product management involvement.

📈 Primary Responsibilities

• Design and evolve engaging digital experiences for web and mobile applications, ensuring consistency with established design systems and brand guidelines.
• Conduct competitive brand assessments to identify opportunities and propose innovative design alternatives that enhance client offerings.
• Advocate for and consult with clients and project teams on the benefits of accessible user experience (UX) and impactful visual design.
• Develop user-centered design artifacts, including personas, customer journey maps, conceptual prototypes, and responsive interfaces, adhering to interaction design and usability best practices.
• Create clear, concise, and persuasive presentations to articulate design rationale and recommendations to clients and internal stakeholders.
• Collaborate effectively with cross-functional teams, including strategists, developers, and project managers, to ensure successful design implementation.
• Stay abreast of emerging design and technology trends, incorporating relevant innovations into design strategies and solutions.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and client-facing consultative work. Emphasis is placed on strategic thinking, brand extension, and clear communication of design decisions, which are critical for a consulting role.

🎓 Skills & Qualifications

Education:

• A 4-year degree, preferably a Bachelor of Arts (BA) in Design, Fine Arts, or a closely related field, is preferred.

Experience:

• 3-5 years of professional design experience, ideally gained within a consulting firm or agency setting, providing exposure to diverse client projects and fast-paced environments.
• Demonstrated experience in designing digital products for both web and mobile platforms, with a portfolio showcasing a range of successful projects.

Required Skills:

• Visual Communication: Exceptional conceptual and visual communication abilities, with a strong portfolio demonstrating mastery of visual design principles.
• Interaction Design Fundamentals: Solid understanding of interaction design principles and user experience best practices.
• Graphic Design Proficiency: Expertise in graphic design principles and their application in digital contexts.
• Brand Strategy & Extension: Ability to think strategically about brands and extend design vocabulary to create engaging and accessible user interfaces.
• Figma Expertise: Preferred proficiency in Figma for UI/UX design, wireframing, prototyping, and collaboration.
• Adobe Creative Suite: Proficiency in industry-standard design tools including Adobe Illustrator, Photoshop, and InDesign for asset creation and manipulation.
• Presentation Skills: Ability to create and deliver clear, concise, and compelling presentations to clients and internal teams.
• Attention to Detail: Meticulous attention to detail to ensure pixel-perfect execution and adherence to high-quality standards.

Preferred Skills:

• Comparable Design Tools: Proficiency in alternative design tools such as Sketch or Adobe XD.
• Video Editing & Motion Design: Experience with video editing software and motion design principles to create dynamic user experiences.
• AR/VR Design: Familiarity or experience designing for Augmented Reality (AR) or Virtual Reality (VR) environments.
• Product Design Acumen: Working familiarity with the role and methodologies of a Product Designer.
• Agile Methodologies: Working knowledge of Agile product development lifecycles and practices, facilitating collaboration with development teams.
• Accessibility Standards: Familiarity with Web Content Accessibility Guidelines (WCAG) and other accessibility standards to ensure inclusive design.

📝 Enhancement Note: The emphasis on Figma as a preferred tool, alongside the Adobe Creative Suite, is standard for modern digital design roles. The preferred skills in motion design, AR/VR, and accessibility indicate a desire for candidates with a broader, forward-thinking design skillset.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase 3-5 robust case studies that detail your design process from problem identification through to solution implementation. Each case study should clearly articulate the project's objectives, your role, the challenges faced, the design solutions developed, and the impact achieved.
• Visual Design Excellence: Demonstrate a high level of visual design craft, including layout, typography, color theory, and iconography across web and mobile platforms.
• Interaction Design Examples: Include examples of interactive prototypes or detailed descriptions of user flows and interaction patterns you've designed.
• Brand Integration: Highlight instances where you've successfully worked within existing brand guidelines or extended brand systems to create cohesive digital experiences.
• Accessibility Considerations: If applicable, showcase projects where accessibility principles were a key consideration in your design process.
• Tool Proficiency Showcase: Ensure your portfolio clearly indicates your proficiency with key design tools, especially Figma.

Process Documentation:

• Problem Definition: Clearly outline the business problem or user need that your design project aimed to address.
• User Research & Analysis: Describe any user research conducted, insights gathered, and how these informed your design decisions.
• Design Iteration: Illustrate the iterative nature of your design process, including sketches, wireframes, user testing feedback, and design refinements.
• Final Solution Rationale: Explain the reasoning behind your final design choices, connecting them back to the initial objectives and user needs.
• Impact Metrics: Where possible, quantify the impact of your designs using relevant metrics (e.g., increased conversion rates, improved user satisfaction, reduced task completion time).

📝 Enhancement Note: For a senior design role, particularly in consulting, a portfolio is paramount. It serves as tangible proof of design thinking, problem-solving capabilities, and execution quality. The emphasis on case studies and quantifiable impact is crucial for demonstrating value to clients.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior Visual / Product Designers in Charlotte, NC, with 3-5 years of experience, the estimated salary range is $90,000 - $120,000 per year. This estimate considers the consulting industry's compensation structure, the firm's reputation, and the demand for specialized design skills.

Benefits:

• Core Benefits:
  • Generous Paid Time Off (PTO)
  • Comprehensive Health Coverage
  • Disability Insurance
  • Paid Family Leave
• Learning & Development:
  • Programs offering certification and tuition support
  • Access to digital on-demand learning courses
  • Mentorship programs
  • Defined skill development paths
• Wellness & Lifestyle:
  • Modern Health: A mental health and well-being platform with 1:1 care, group support, and self-serve resources.
  • Carrot Fertility: Inclusive fertility and family-forming coverage, including adoption, surrogacy, and treatments.
  • Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, fitness, student loan repayment).
• Financial Wellness:
  • 401(k) Matching: Generous matching with no vesting period.
• Community & Culture:
  • Employee Resource Groups (ERGs) for diversity and inclusion initiatives.
  • Opportunities for Philanthropic Partnerships and pro-bono projects.

Working Hours:

• Typically 40 hours per week, with potential for extended hours during critical project phases or client deadlines, common in consulting environments. Flexibility may be offered based on project needs and team agreements.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for similar roles in a major metropolitan area like Charlotte, considering the consulting sector. The extensive benefits package reflects a commitment to employee well-being and professional growth, which is a strong draw for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting / Digital Transformation Services Company Size: Large (500-1000+ employees, as CapTech Consulting is a significant player in the consulting space). This size offers opportunities for diverse project exposure and internal networking, while potentially having more structured processes. Founded: CapTech Consulting was founded in 2003, indicating a mature company with established methodologies and a proven track record in the industry.

Team Structure:

• Customer Experience (CX) Team: This role sits within the CX team, suggesting a focus on user-centered design, digital strategy, and enhancing client interactions.
• Reporting Structure: Likely reports to a Creative Director, Design Lead, or Practice Lead within the CX group.
• Cross-functional Collaboration: Close collaboration with Business Analysts, Project Managers, Solution Architects, Developers, and Account Managers to deliver integrated client solutions.

Methodology:

• Data-Driven Design: Emphasis on using data, user research, and analytics to inform design decisions and measure impact.
• Agile & Iterative Processes: Adoption of agile methodologies for efficient project delivery and continuous improvement.
• Client-Centric Approach: Prioritizing client needs and business objectives in all design and development efforts.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's consulting nature means the culture is likely dynamic, client-focused, and values expertise. The emphasis on technology and digital transformation suggests an environment that encourages continuous learning and adaptation to new tools and methodologies.

📈 Career & Growth Analysis

Operations Career Level: Senior Designer. This level implies a significant degree of autonomy, the ability to lead design initiatives within projects, mentor junior designers, and contribute to the strategic direction of design solutions. Reporting Structure: Reports to a Design Lead or Creative Director, with direct interaction with clients and project teams. This structure allows for both guidance and independent contribution. Operations Impact: Significant impact on client success by delivering high-quality, user-centered digital experiences that drive business outcomes, improve customer satisfaction, and enhance brand perception. The role contributes directly to the firm's reputation for design excellence.

Growth Opportunities:

• Design Leadership: Progression to Lead Designer, Design Manager, or Art Director roles, overseeing larger projects and teams.
• Specialization: Deepen expertise in specific areas like UX strategy, interaction design, accessibility, or emerging technologies (AR/VR).
• Client Account Management: Develop skills in client relationship management and business development.
• Practice Development: Contribute to defining and refining CapTech's design methodologies and service offerings.
• Mentorship: Opportunity to mentor junior designers and contribute to talent development within the firm.

📝 Enhancement Note: As a senior role in a consulting firm, growth is often tied to both design craft and client-facing business acumen. Opportunities exist for both technical specialization and leadership track development.

🌐 Work Environment

Office Type: Consulting firms typically operate in professional office environments, often in modern business districts. The role is on-site in Charlotte, NC. Office Location(s): The primary location is Charlotte, NC. CapTech likely has multiple office locations across the US, fostering a national network. Workspace Context:

• Collaborative Spaces: Offices usually feature a mix of private workspaces, meeting rooms, and open collaboration areas to facilitate teamwork and client interactions.
• Technology Rich: Access to high-performance workstations, design software, and communication tools essential for design work.
• Team Interaction: Frequent opportunities to collaborate with diverse teams, share knowledge, and participate in firm-wide events. Work Schedule: Standard business hours (e.g., 9 AM - 5 PM or 8 AM - 6 PM), with a focus on delivering project milestones. Some flexibility might be available, but client needs and project deadlines often dictate the pace.

📝 Enhancement Note: The on-site requirement in Charlotte suggests a structured work environment where in-person collaboration and client engagement are prioritized. The dynamic nature of consulting means work pace can vary significantly based on project phases.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will review applications, focusing on resume and portfolio links.
• Hiring Manager/Team Interview: Conversation with the hiring manager (Laura Massa) and potentially other senior designers to assess skills, experience, and cultural fit. Expect questions about your design process, problem-solving approach, and client collaboration experience.
• Design Challenge/Portfolio Review: Candidates will likely be asked to present their portfolio, discussing specific projects in detail. A practical design exercise or case study analysis might also be included to evaluate design thinking and execution.
• Final Interview: Potentially with a Practice Lead or Director to discuss career aspirations and overall fit within the firm's strategic objectives.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase a range of skills and problem-solving approaches.
• Tell a Story: For each project, clearly articulate the problem, your process, your role, the challenges, the solution, and the outcomes/impact. Use visuals effectively to guide the narrative.
• Highlight Figma Proficiency: Be prepared to discuss your workflow in Figma and demonstrate specific techniques if asked.
• Demonstrate Strategic Thinking: Explain why you made certain design decisions, linking them to user needs and business goals.
• Showcase Communication Skills: Practice presenting your work concisely and confidently, anticipating potential questions.
• Address Accessibility: If you have accessibility-focused projects or experience, be ready to discuss them.

Challenge Preparation:

• Understand Consulting Context: Familiarize yourself with CapTech's services, client types, and recent projects. Think about how design contributes to their business goals.
• Practice Design Thinking: Be prepared to walk through a design problem from discovery to solution, articulating your thought process at each stage.
• Refine Presentation Skills: Practice delivering your portfolio presentation within a set time limit, focusing on clarity and impact.

📝 Enhancement Note: The interview process for a senior design role in consulting is rigorous, emphasizing not just design skills but also the ability to communicate effectively, collaborate, and solve business problems for clients. The portfolio is the central piece of evidence.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Preferred tool for UI/UX design, wireframing, prototyping, and collaboration.
• Adobe Creative Suite: Essential for graphic design, image editing, and asset creation (Illustrator, Photoshop, InDesign).
• Presentation Software: Microsoft PowerPoint for client and internal presentations.

Analytics & Reporting:

• While not directly a designer's tool, familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) and dashboard tools (e.g., Tableau, Power BI) can be beneficial for understanding user behavior and design impact.

CRM & Automation:

• Experience with project management tools (e.g., Jira, Asana) and collaboration platforms (e.g., Slack, Microsoft Teams) is expected for efficient workflow.

📝 Enhancement Note: Proficiency in Figma is a key requirement, reflecting its industry dominance. Familiarity with broader analytics concepts can enhance a designer's ability to contribute to data-informed design strategies.

👥 Team Culture & Values

Operations Values:

• Client Focus: Prioritizing client success and delivering exceptional value through technology and design.
• Excellence & Quality: Commitment to high standards in all aspects of work, from design execution to client communication.
• Collaboration: Fostering a team-oriented environment where knowledge sharing and mutual support are encouraged.
• Innovation: Embracing new technologies and methodologies to drive creative solutions and stay ahead of industry trends.
• Integrity: Operating with honesty and transparency in all client and internal interactions.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with diverse teams (strategy, development, project management) to achieve unified project goals.
• Open Communication: Encouraging candid feedback and constructive dialogue among team members and with clients.
• Knowledge Sharing: Active participation in internal forums, workshops, and communities of practice to share expertise and best practices.

📝 Enhancement Note: CapTech's values likely mirror those of successful consulting firms: client-centricity, a drive for excellence, and a collaborative spirit. As a senior designer, embodying these values and fostering them within project teams will be important.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Demands: Managing multiple client projects simultaneously, each with unique requirements, timelines, and stakeholders.
• Adapting to Diverse Brands: Quickly understanding and effectively designing for a wide range of client brands, industries, and user bases.
• Driving Design Adoption: Influencing stakeholders and clients to adopt best-in-class design practices, especially regarding accessibility and user experience.
• Staying Current: Continuously learning and adapting to rapidly evolving design tools, technologies, and user expectations in the digital landscape.

Learning & Development Opportunities:

• Exposure to Cutting-Edge Projects: Working with Fortune 100 companies and government agencies on impactful digital transformation initiatives.
• Mentorship and Skill Development: Access to structured mentorship programs and a wide array of learning resources for continuous skill enhancement in design, technology, and consulting.
• Industry Conferences and Training: Opportunities to attend industry events and pursue certifications to stay at the forefront of design and technology.

📝 Enhancement Note: The primary challenges revolve around the dynamic nature of consulting – managing diverse demands, adapting quickly, and influencing stakeholders. Growth is fueled by the breadth of experience gained and the structured development pathways offered by the firm.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder needs in a design project. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and finding consensus.)
• "Walk me through your process for designing a new feature for a mobile application, from ideation to final handoff." (Demonstrate structured thinking, user-centeredness, and tool proficiency.)
• "How do you ensure your designs are accessible and inclusive? Provide an example." (Highlight understanding of WCAG and practical application.)
• "What is your experience working within established design systems? How do you approach extending them?" (Showcase ability to maintain consistency while allowing for creative evolution.)

Company & Culture Questions:

• "What interests you about CapTech Consulting and this specific role?" (Research CapTech's recent projects, values, and CX practice.)
• "How do you handle constructive criticism or feedback on your designs?" (Emphasize openness to feedback and iterative improvement.)
• "Describe your ideal team environment and how you contribute to a positive team dynamic." (Align with CapTech's collaborative values.)

Portfolio Presentation Strategy:

• Structure: Start with a brief overview of your career, then dive into 2-3 key projects. For each project: context, problem, your role/process, challenges, solution (visuals!), and outcomes/impact.
• Figma Focus: Be ready to discuss your Figma workflow, including collaboration features, component libraries, and prototyping capabilities.
• Quantify Impact: Whenever possible, use data to demonstrate the success of your designs (e.g., "This redesign led to a 15% increase in user engagement.").
• Engage the Interviewer: Treat it as a conversation. Ask clarifying questions and be prepared to elaborate on specific aspects of your work.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skill but also consulting acumen: strategic thinking, client management, and effective communication. The portfolio is the primary tool for this demonstration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters. Ensure your resume and portfolio link are clearly visible.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating strong visual design, interaction design principles, and experience with web/mobile applications. Prioritize case studies that showcase your process and quantifiable results.
• Resume Optimization: Craft your resume to emphasize relevant experience, skills (especially Figma and Adobe Creative Suite), and achievements in design roles. Use keywords from the job description naturally.
• Interview Preparation: Practice articulating your design process, problem-solving approach, and client collaboration skills. Prepare to present your portfolio confidently and answer behavioral questions.
• Company Research: Thoroughly research CapTech Consulting, their work in the CX space, and their company culture to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.