Senior UX/UI Designer – Backoffice Specialist

📍 Job Overview

Job Title: Senior UX/UI Designer – Backoffice Specialist Company: Trafilea Location: Municipio de Bella Vista, Corrientes, Argentina Job Type: FULL_TIME Category: UX/UI Design Operations Date Posted: 2025-08-15 Experience Level: Mid-Senior (5-10 years) Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the design and optimization of internal backoffice platforms, with a strategic focus on e-commerce management tools and AI-powered workflows.
• Drive user-centric design principles to enhance the usability, efficiency, and overall business impact of critical internal operational systems.
• Leverage advanced design tools and methodologies, including AI integration, to accelerate iteration cycles and elevate the user experience for internal stakeholders.
• Collaborate extensively with cross-functional teams, including developers and business stakeholders, to translate complex operational needs into intuitive and scalable design solutions.
• Own the end-to-end UX/UI design process for internal tools, ensuring alignment with business objectives and a commitment to continuous improvement in operational efficiency.

📝 Enhancement Note: While the title specifies UX/UI Designer, the focus on "Backoffice Specialist" and "internal backoffice platforms" strongly indicates a role that bridges design with operational efficiency and process improvement, making it highly relevant to operations professionals seeking to optimize internal systems. The emphasis on AI integration and data-driven strategies further aligns this role with modern operations practices.

📈 Primary Responsibilities

• Design and deliver fully componentized Figma prototypes, meticulously aligned with the established Design System and optimized for Dev Mode handover.
• Integrate AI tools such as Lovable and Figma Make to expedite design iterations and proactively identify and propose internal use cases for AI in design workflows.
• Conduct user research, including stakeholder interviews and remote usability testing, to identify pain points and optimize internal workflows, thereby reducing operational process errors.
• Collaborate closely with development teams, providing clear documentation of interaction logic, states, and validation rules within Figma to ensure accurate implementation.
• Effectively communicate design decisions, rationale, and potential trade-offs to both technical and non-technical stakeholders, fostering alignment and buy-in for operational tool enhancements.
• Champion user-centric design principles within the backoffice environment, ensuring that internal tools empower users and streamline complex operational tasks.
• Contribute to the extension and refinement of the existing Design System for internal applications, ensuring consistency and scalability across all backoffice interfaces.
• Analyze user feedback and performance data to iteratively improve the design and functionality of internal operational tools, driving continuous optimization.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process optimization and efficiency, which are core tenets of Revenue Operations and Sales Operations. The need to integrate AI tools and conduct remote UX research points to a forward-thinking approach to improving internal workflows, a key area for operations professionals.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience in UX/UI design.

Experience:

• 5-10 years of professional experience in UX/UI design, with a significant focus on internal tools, backoffice systems, or complex enterprise applications.
• Proven track record of improving the usability and efficiency of internal business tools and operational interfaces through user-centric design methodologies.

Required Skills:

• Figma Proficiency: Strong command of Figma, including advanced features like Variants, Auto Layout, Components, and meticulous documentation within Dev Mode.
• Design System Expertise: Deep understanding and practical experience in utilizing and extending established Design Systems for internal applications, ensuring consistency and scalability.
• AI Prototyping Tools: Hands-on experience with AI-powered design and prototyping tools (e.g., Lovable, Figma Make) for rapid iteration and workflow enhancement.
• Remote UX Research: Demonstrated ability to conduct effective remote UX research, including user interviews, usability testing, and synthesis of findings to inform design decisions.
• Stakeholder Communication: Excellent communication and interpersonal skills, with the ability to clearly articulate design decisions, rationale, and trade-offs to diverse stakeholders, including non-technical audiences.
• Attention to Detail: High level of precision and meticulousness in design execution, balancing speed with accuracy in a fast-paced, dynamic environment.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify user needs and translate them into intuitive and efficient design solutions for operational processes.

Preferred Skills:

• Experience with data visualization tools and techniques for presenting operational metrics.
• Familiarity with agile development methodologies and cross-functional team collaboration.
• Basic understanding of e-commerce operations, logistics, or AI integration principles.
• Experience in creating and maintaining design documentation for internal tools.

📝 Enhancement Note: The emphasis on Figma, Design Systems, and AI prototyping tools directly aligns with modern design operations and the need for efficient, scalable internal systems. The requirement for remote UX research and stakeholder communication is critical for operations roles that often involve cross-functional collaboration and data-driven decision-making.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 case studies demonstrating the design and optimization of internal backoffice tools or operational workflows, highlighting the problem, your process, and the measurable impact.
• Clearly articulate your role in each project, emphasizing your contributions to user research, interaction design, prototyping, and stakeholder collaboration.
• Detail the specific design systems and AI tools utilized in your projects, explaining how they were leveraged to achieve project goals and improve efficiency.
• Present your design process with a clear focus on how user feedback and data were incorporated to drive iterative improvements and achieve desired outcomes.
• Demonstrate proficiency in creating componentized Figma prototypes, ready for Dev Mode handoff, and explain your approach to documentation.

Process Documentation:

• Provide examples of how you document interaction logic, states, and validation rules within design files for developer handoff.
• Illustrate your methods for synthesizing user research findings and translating them into actionable design recommendations for operational improvements.
• Showcase your approach to collaborating with developers and stakeholders throughout the design lifecycle, ensuring alignment and efficient implementation.

📝 Enhancement Note: A strong portfolio demonstrating experience with internal tools and process optimization is crucial. Candidates should focus on case studies that showcase their ability to improve operational efficiency, leverage design systems, and integrate new technologies like AI, directly reflecting the needs of an operations-focused role.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for a Senior UX/UI Designer with 5-10 years of experience in Argentina, and considering the remote nature of the role, a competitive salary range would likely be between ARS 1,000,000 to ARS 2,500,000 per month, depending on specific experience, skills, and the company's compensation philosophy.
• 📝 Enhancement Note: This estimate is based on general market data for senior design roles in Argentina and the prevalent remote work compensation trends. Exact figures would depend on Trafilea's specific compensation structure and the candidate's qualifications.

Benefits:

• Remote Work: Fully remote position, offering flexibility and work-life balance.
• Paid Holidays: 15 working days of paid holidays annually, providing ample time for rest and rejuvenation.
• Learning Subsidy: A dedicated subsidy for professional development, enabling continuous learning and skill enhancement relevant to design and operations.
• Collaborative Environment: Opportunity to work with world-class talent in a dynamic, data-driven, and energetic work environment.
• Growth Opportunities: Ample chances for professional and personal growth and development.
• Diversity & Inclusion: A commitment to fostering a safe space that embraces diversity, equity, and inclusion.
• Openness to Ideas: A culture that encourages and values new ideas and initiatives.

Working Hours:

• Standard full-time working hours, estimated at 40 hours per week. The remote nature may offer some flexibility in scheduling, but alignment with core business hours and team collaboration needs is expected.

📝 Enhancement Note: The benefits package emphasizes flexibility and professional development, which are highly valued by operations professionals seeking to enhance their skill sets and maintain a healthy work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Direct-to-Consumer (DTC) eCommerce, leveraging AI, technology, and data-driven strategies. Company Size: Trafilea is a growing global group. Given its focus on scaling high-growth brands and serving over 10 million customers, it operates with a significant, albeit agile, organizational structure. The size implies a need for robust internal systems and efficient operations. Founded: While the specific founding date isn't provided, Trafilea's description as a "global direct-to-consumer eCommerce group that leverages cutting-edge AI, technology, and data-driven strategies to build and scale high-growth brands" suggests a relatively modern and technologically advanced company.

Team Structure:

• The role likely sits within a broader Operations, Technology, or Product team, working closely with product managers, developers, and data analysts.
• Collaboration is expected across various business units, including marketing, logistics, and AI integration teams, to ensure seamless user experiences for internal tools.
• The "Specialist" designation implies a focused role within a larger, possibly specialized, design or operations support function.

Methodology:

• Data-Driven Strategy: Trafilea emphasizes data-driven strategies, performance marketing, and real-time analytics, suggesting that design decisions for internal tools will also be informed by data and user behavior.
• Agile & Innovative Environment: The company fosters an agile and innovative culture, encouraging continuous improvement and pushing technological boundaries.
• AI Integration: A core aspect of Trafilea's operations is the use of AI, which translates into the design of backoffice tools that support and integrate AI-powered workflows.

Company Website: trafilea.com

📝 Enhancement Note: Trafilea's focus on data, AI, and agile methodologies is highly relevant to operations professionals. This role offers a chance to work within a tech-forward environment that values efficiency and innovation in its internal systems, mirroring best practices in Revenue Operations and Sales Operations.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating a need for significant autonomy, expertise, and the ability to mentor or guide less experienced designers. The "Specialist" title suggests deep expertise in backoffice and operational UX/UI design. Reporting Structure: The designer will likely report to a Head of Product, Head of Design, or a Senior Operations Manager, depending on the internal team structure. They will collaborate closely with engineering leads and business stakeholders. Operations Impact: This role has a direct impact on the efficiency and effectiveness of Trafilea's internal operations. By optimizing backoffice tools, the designer will contribute to streamlining workflows, reducing errors, and ultimately enhancing the company's ability to scale its DTC brands and leverage its AI technologies.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX/UI design for operational platforms and AI integration, becoming a go-to specialist within the company.
• Leadership Potential: Opportunity to mentor junior designers, lead design initiatives for critical internal systems, and influence the future of Trafilea's operational technology stack.
• Cross-Functional Exposure: Gain broad exposure to various business functions (marketing, logistics, AI) by designing tools that support their operations, leading to a holistic understanding of the business.
• Industry Recognition: Contribute to a company recognized by Forbes and FlexJobs for its remote work culture, offering a stable and progressive career path.

📝 Enhancement Note: The career path for this role is strongly aligned with operations professionals who aim to leverage design thinking to improve business processes. It offers a blend of specialized design skills and broader operational impact, leading to potential leadership roles in design operations or process improvement.

🌐 Work Environment

Office Type: Fully Remote. This means the work is conducted from a home office or any location that provides a stable internet connection and a conducive work environment. Office Location(s): While the role is remote, the company is globally distributed, with a significant presence and potential for remote work across various regions, including Argentina.

Workspace Context:

• Collaborative Tools: Expect to utilize a suite of digital collaboration tools (e.g., Slack, Zoom, Figma, Notion) to communicate and work effectively with a globally distributed team.
• Technology Access: Access to modern design software, AI tools, and project management platforms will be provided or expected as part of the role.
• Team Interaction: Regular virtual meetings, brainstorming sessions, and design critiques will be integral to the workflow, fostering a sense of team connection despite the remote setup.

Work Schedule:

• The role is full-time (40 hours/week). While remote, adherence to core working hours for team collaboration and stakeholder engagement in relevant time zones (e.g., America/Argentina/Cordoba) is likely expected. Flexibility may be available for tasks requiring focused individual work.

📝 Enhancement Note: The fully remote nature of the role is a significant advantage for operations professionals seeking work-life balance and geographical flexibility. The reliance on digital collaboration tools emphasizes the need for strong communication and self-management skills, common requirements in distributed operations teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess your qualifications and fit for the role.
• Portfolio Presentation & Discussion: You will likely be asked to present a selection of your work, focusing on backoffice or operational tool design case studies. Be prepared to discuss your design process, decision-making, and the impact of your work.
• Technical/Skills Assessment: This might include a design challenge or a discussion about specific Figma features, Design System principles, or AI tool applications relevant to backoffice systems.
• Stakeholder/Hiring Manager Interview: A conversation to assess your communication skills, cultural fit, understanding of operational needs, and ability to collaborate with cross-functional teams.
• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the problem statement, your design process, the solutions you implemented, and the quantifiable results (e.g., reduction in error rates, increase in task completion speed, improved user satisfaction).
• Highlight Backoffice/Operational Focus: Prioritize projects that demonstrate your experience with internal tools, workflows, or systems that support business operations.
• Showcase Figma & AI Proficiency: Explicitly demonstrate your skills in Figma (Variants, Auto Layout, Dev Mode) and any AI tools used. Explain how these tools enhanced your design process and outcomes.
• Explain Your Role Clearly: Define your specific contributions within team projects, especially if you collaborated with developers or other designers.
• Structure for Clarity: Organize your portfolio logically, perhaps by project type or by the skills demonstrated. Ensure easy navigation and clear explanations for each piece of work.

Challenge Preparation:

• Operational Workflow Analysis: Be prepared for a challenge that requires you to analyze a hypothetical or real operational workflow and propose UX/UI improvements.
• Figma/Design System Task: Expect a practical exercise involving Figma, possibly requiring you to create components, apply Auto Layout, or document a flow for developers.
• Stakeholder Communication Scenario: Practice articulating design decisions and trade-offs in a way that resonates with different stakeholder perspectives (e.g., business, technical).

📝 Enhancement Note: Candidates should prepare to demonstrate not just design skills, but also a strong understanding of operational efficiency and how design can directly impact business processes. Highlighting quantifiable improvements in the portfolio is key for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for prototyping, wireframing, and component creation. Proficiency in its advanced features is essential.
• AI Prototyping Tools: Tools like Lovable and Figma Make are explicitly mentioned, indicating a need for experience in leveraging AI to accelerate design workflows.
• Design Systems: Experience with utilizing and extending robust Design Systems is critical for maintaining consistency and scalability across internal platforms.

Analytics & Reporting:

• User Analytics Platforms: While not explicitly stated, familiarity with tools like Google Analytics, Mixpanel, or Amplitude for understanding user behavior within internal tools would be beneficial.
• Data Visualization Tools: Experience with tools like Tableau, Power BI, or even Figma's capabilities for visualizing operational data to inform design decisions.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how internal tools interact with or support CRM functionalities (e.g., Salesforce, HubSpot) could be advantageous for context.
• Integration Platforms: Familiarity with how different internal systems connect and data flows between them.

📝 Enhancement Note: The emphasis on Figma and AI prototyping tools highlights a modern and efficient design workflow. Operations professionals with experience in data analysis and understanding how systems integrate will find this environment familiar and conducive to their skill sets.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: Trafilea's culture is heavily influenced by data and analytics, expecting operations professionals and designers to base recommendations and decisions on measurable outcomes and user insights.
• Efficiency & Optimization: A strong emphasis on continuously improving processes and systems to drive efficiency and maximize ROI, which aligns perfectly with the goals of operations.
• Innovation & Agility: The company encourages a proactive approach to adopting new technologies and methodologies, including AI, to stay ahead in the competitive eCommerce landscape.
• User-Centricity: A commitment to understanding and serving the needs of both external customers and internal users, ensuring that tools and processes are intuitive and effective.
• Collaboration & Transparency: Open communication and teamwork are valued, fostering an environment where ideas are shared freely and cross-functional partnerships thrive.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to collaborate closely with product managers, developers, data analysts, and business stakeholders to ensure that internal tools meet diverse operational requirements.
• Feedback Loops: A culture of constructive feedback is encouraged, with regular design reviews and opportunities for team members to share insights and improve collective output.
• Knowledge Sharing: Proactive sharing of best practices, learnings from user research, and new design techniques within the team and across departments.

📝 Enhancement Note: The company's values around data, efficiency, and innovation directly mirror the core principles of successful operations teams. This role offers an excellent opportunity to apply operational thinking within a design context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: In a fast-paced, data-driven environment, the challenge lies in delivering high-quality designs rapidly while maintaining attention to detail and adherence to design systems.
• Designing for Diverse Internal Users: Understanding and catering to the varied needs and technical proficiencies of different internal teams (e.g., marketing, logistics, customer support) who will use these backoffice tools.
• Integrating AI Functionality: Effectively designing user interfaces that seamlessly incorporate and leverage AI capabilities, ensuring they are intuitive and add genuine value to operational workflows.
• Remote Collaboration Dynamics: Maintaining strong communication, collaboration, and team cohesion within a fully remote setting requires proactive effort and effective use of digital tools.

Learning & Development Opportunities:

• AI in Design Specialization: Gain deep expertise in applying AI tools and methodologies to UX/UI design for operational efficiency.
• E-commerce Operations Insight: Develop a comprehensive understanding of the end-to-end operations of a global DTC eCommerce group.
• Design System Mastery: Enhance skills in contributing to and leveraging complex design systems for internal enterprise applications.
• Cross-Functional Leadership: Opportunity to influence product and operational strategy through design, potentially leading to broader leadership roles in design operations or product management.

📝 Enhancement Note: The challenges presented are typical of dynamic, growth-oriented tech companies and offer significant learning opportunities for operations professionals interested in process improvement and system design.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing internal backoffice tools, focusing on how you ensure efficiency and user adoption." Be ready to walk through a relevant case study from your portfolio.
• "How do you approach user research and stakeholder interviews in a remote setting to identify pain points in operational workflows?" Provide specific examples of methodologies and synthesis techniques.
• "Can you explain your experience with Figma's advanced features like Variants and Auto Layout, and how you've used them to create scalable design systems for internal applications?"
• "How would you integrate AI prototyping tools like Lovable or Figma Make into your workflow to speed up iterations for backoffice platforms?"
• "Describe a time you had to communicate a complex design decision or trade-off to a non-technical stakeholder. How did you ensure they understood and agreed?"

Company & Culture Questions:

• "What interests you about Trafilea's mission and its focus on AI-driven eCommerce?" Research the company's brands and recent achievements.
• "How do you see your role contributing to the efficiency and scalability of Trafilea's internal operations?" Connect your design skills to business outcomes.
• "Describe your ideal remote work environment and how you maintain productivity and collaboration with a distributed team."

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of Trafilea and the role, then present 2-3 curated case studies. For each case study:
  • Problem: Clearly define the operational challenge or user need.
  • Your Role: Specify your responsibilities and contributions.
  • Process: Detail your research, ideation, design, and testing phases, highlighting Figma and AI tool usage.
  • Solution: Showcase the final designs and prototypes.
  • Impact: Quantify the results and benefits achieved (e.g., efficiency gains, error reduction, user satisfaction).
• Narrative: Tell a compelling story about how your design thinking solved a real-world operational problem.
• Metrics Focus: Be prepared to discuss the metrics used to evaluate the success of your designs and how they relate to business objectives.
• Interactive Elements: If possible, provide a live walkthrough of a Figma prototype to demonstrate interactivity and attention to detail.

📝 Enhancement Note: Candidates should prepare to articulate how their design skills translate into tangible operational improvements and business value, using specific examples and data-driven insights.

📌 Application Steps

To apply for this operations-adjacent design position:

• Submit your application through the provided link on Trafilea's careers page.
• Portfolio Customization: Tailor your portfolio to highlight relevant backoffice or internal tool design projects. Emphasize your experience with Figma, Design Systems, and any AI tools used. Clearly articulate the operational problems you solved and the impact of your designs.
• Resume Optimization: Update your resume to prominently feature keywords related to UX/UI design for operational efficiency, process optimization, internal tools, Figma, AI prototyping, and remote collaboration. Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your design process, problem-solving methodologies, and how your work drives business value. Prepare specific examples for behavioral questions related to collaboration, stakeholder management, and handling challenging design scenarios.
• Company Research: Familiarize yourself with Trafilea's brands (Shapermint, Truekind, Revel Beauty, etc.) and their business model. Understand their commitment to AI, data, and performance marketing to better align your responses with their strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.