Senior UX Writer

📍 Job Overview

Job Title: Senior UX Writer Company: Global Relay Location: Vancouver, British Columbia, Canada Job Type: Full-Time Category: User Experience (UX) / Content Design Date Posted: February 05, 2026 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

• This Senior UX Writer role focuses on shaping user experiences through clear, concise, and coherent microcopy and UI text for enterprise-level archiving and messaging applications.
• The position demands a strong emphasis on user advocacy, ensuring all content aligns with user needs, workflows, and challenges within regulated industries.
• Collaboration is key, requiring close partnership with UX, Product Management, Technical Communication, and Marketing teams to maintain a consistent brand voice and design system.
• The role involves contributing to strategic content initiatives, including the development of UX writing style guides, content libraries, and reusable content patterns to enhance efficiency and user success.

📝 Enhancement Note: While the job title is "Senior UX Writer," the responsibilities and requirements suggest a role that bridges UX Writing and Content Strategy within a product development lifecycle. The emphasis on contributing to corporate content strategy, design systems, and content libraries indicates a strategic component beyond just writing UI text. The "5+ years" experience requirement typically aligns with a Senior or Lead individual contributor role.

📈 Primary Responsibilities

• Champion user needs by conducting thorough research into user roles, responsibilities, challenges, and workflows to inform the creation of effective UI microcopy and associated content.
• Collaborate cross-functionally with UX designers, Product Managers, Technical Communicators, and Marketing specialists to ensure consistent content across all product touchpoints and align with product, market, and corporate requirements.
• Contribute significantly to the development and maintenance of the corporate content strategy, design system, UX writing style guide, content library, and reusable content patterns.
• Translate complex technical concepts and user requirements into clear, accessible, and engaging language for buttons, menus, error messages, tooltips, navigational elements, and calls-to-action (CTAs).
• Review and refine existing microcopy and UX content, providing clear rationale for suggestions and revisions to facilitate team learning and continuous improvement.
• Propose and implement approaches for leveraging UX writing and design processes to streamline content creation workflows and enhance overall team efficiency.
• Ensure all content reinforces Global Relay's brand voice, tone, and messaging, while advocating for inclusive and accessible writing practices.
• Stay abreast of emerging trends, best practices, and advancements in UX writing, content design, and human-computer interaction.
• Mentor and guide junior team members and actively participate in growing the UX writing department as new talent is onboarded.

📝 Enhancement Note: The responsibilities highlight a proactive approach to content strategy and process improvement, moving beyond reactive content creation. The expectation to "assist in growing the department" suggests potential for leadership or mentorship responsibilities within the team.

🎓 Skills & Qualifications

Education:

• Degree or Diploma in English, Technical Writing, Computer Science, UX/UI Design, Communications, or a closely related field.
• Preference for candidates with postgraduate degrees demonstrating advanced study in relevant disciplines.

Experience:

• Minimum of 5 years of dedicated UX writing experience, with a proven track record of creating content for diverse platforms including mobile, web, desktop, and potentially other specialized interfaces.
• Demonstrated experience in developing and maintaining content strategy, style guides, and design systems.

Required Skills:

• UX Writing & Content Strategy: Proven ability to craft clear, concise, and user-centered microcopy and UI text across various product touchpoints. Expertise in developing and executing content strategies.
• Portfolio: A robust portfolio showcasing UX writing output, detailing your process, design thinking, and the impact of your work on user experience.
• Design Tools: Power-user proficiency with design tools such as Figma for collaboration and content integration.
• Microsoft Office Suite: Advanced skills in Word, Excel, and PowerPoint for documentation, analysis, and presentations.
• Usability Testing: Strong understanding and practical experience with usability testing methodologies and integrating user feedback into content design.
• Human-Machine Interaction: Solid grasp of human-machine interaction fundamentals and user-centered design principles.
• Inclusivity & Accessibility: Proven experience in writing for inclusivity and adhering to accessibility standards (e.g., WCAG).
• Interpersonal Skills: Excellent communication, collaboration, and empathy skills for effective interaction with diverse internal and external stakeholders.

Preferred Skills:

• Project Management Tools: Working knowledge of tools like JIRA for task tracking and workflow management.
• Product Strategy Software: Familiarity with platforms such as Productboard for product roadmap and strategy integration.
• Collaboration Platforms: Experience with collaborative tools like Miro for ideation and workshop facilitation.
• Marketing Copywriting: Proficiency in marketing copywriting to ensure brand consistency across all communication channels.
• Localization: Familiarity with localization tools and processes to support global product rollouts.
• Financial Industry/Fintech/Compliance: Knowledge of the financial industry, fintech, or compliance regulations is highly advantageous due to Global Relay's market focus.
• API & CMS Awareness: Understanding of APIs and Content Management Systems (CMS) for content delivery and integration.
• User Assistance: Familiarity with user assistance artifacts (e.g., guides, help documentation) and their role in usability reviews.
• Coding Know-how: Basic understanding of coding principles can be beneficial for technical context.

📝 Enhancement Note: The emphasis on "power user knowledge" for design tools and usability testing, alongside "working knowledge" for project management and product strategy software, suggests a need for deep practical application in core UX writing tools and a foundational understanding of related product development processes. The preferred skills indicate a desire for a candidate who can contribute beyond pure writing, understanding the broader product ecosystem.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate UX Writing Process: Showcase a clear, end-to-end UX writing process, from initial research and empathy mapping to content creation, iteration, and final implementation.
• Impact & Metrics: Include case studies that quantify the impact of your UX writing on user experience, efficiency, or business goals (e.g., reduced support tickets, improved task completion rates, increased feature adoption).
• System & Tool Integration: Illustrate how you've worked within design systems, style guides, and content libraries, and how your work integrates with tools like Figma, JIRA, or Productboard.
• Problem-Solving: Present examples of how you've tackled complex UX writing challenges, including difficult technical concepts, localization needs, or accessibility requirements, and the rationale behind your solutions.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you've contributed to designing or optimizing content workflows, including collaboration models with design and product teams.
• Content Pattern Development: Showcase contributions to developing reusable content patterns or components within a content library or design system.
• Measurement & Analysis: Detail how you approach measuring the effectiveness of UX copy and how you use data (e.g., from usability testing, analytics, user feedback) to inform content improvements.

📝 Enhancement Note: A strong portfolio for this role should not only display writing samples but also demonstrate strategic thinking, process ownership, and the ability to collaborate within a product development framework. The emphasis on "writing as design" means showcasing how copy is an integral part of the user experience solution.

💵 Compensation & Benefits

Salary Range:

• $85,000 - $110,000 CAD per year
• This range is based on British Columbia's pay transparency legislation and reflects the evaluation of factors such as expertise, skills, education, and professional background.

Benefits:

• Comprehensive Extended Health Benefits: Including virtual healthcare services for convenient access to medical support.
• Wellness Allowance: A dedicated allowance to support employee well-being initiatives.
• Paid Sick Days: Providing financial security and peace of mind during illness.
• Maternity/Parental Enhancement Program: Enhanced support for employees welcoming new children.
• Bonus Program: Potential for performance-based bonuses.
• RRSP Contribution Matching Program: Employer contributions to retirement savings plans to support long-term financial planning.
• Subsidized Meal Program: For Vancouver-based employees, offering access to high-quality meals prepared by an in-house culinary team.

Working Hours:

• The role implies a standard full-time work schedule, likely around 40 hours per week, consistent with industry norms for senior positions.

📝 Enhancement Note: The salary range provided is specific to Vancouver, BC, and aligns with senior-level UX Writer positions in the Canadian tech market. The benefits package is robust, with notable additions like virtual healthcare, a wellness allowance, and a subsidized meal program, indicating a strong focus on employee well-being and comprehensive support. The mention of "virtual healthcare" and "wellness allowance" suggests a modern approach to employee benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Information Archiving, Cloud Services, Cybersecurity, Data Management, and Compliance. Global Relay operates in a highly regulated sector, providing critical solutions for financial institutions and other compliance-driven organizations. Company Size: Global Relay is a well-established company with a significant presence, likely falling into the "Large" category (500+ employees) based on typical tech company growth and the scope of their services. This implies structured processes and opportunities for cross-functional collaboration. Founded: Global Relay was founded over 25 years ago, indicating a stable, experienced organization with a deep understanding of its market and a history of innovation in enterprise information archiving.

Team Structure:

• The UX Writer will be part of a global UX team, working closely with Product Management, Technical Communication, and Marketing.
• The reporting structure likely places the UX Writer under a UX Lead, Design Manager, or Head of Product, with a dotted line to product teams.
• Cross-functional collaboration is fundamental, requiring close partnerships with engineers, product managers, QA testers, and marketing specialists to ensure cohesive product development and user experience.

Methodology:

• Design First Philosophy: Global Relay emphasizes a "Design First" approach, meaning user experience and design considerations are prioritized early and throughout the product development lifecycle.
• Data-Driven Insights: The role requires advocating for users based on research and data, suggesting a methodology that values user research, usability testing, and analytics to inform content decisions.
• Agile/Iterative Development: While not explicitly stated, the mention of JIRA and collaboration platforms implies an agile or iterative development process where content is developed and refined in cycles.

Company Website: www.globalrelay.com

📝 Enhancement Note: Global Relay's long history and focus on regulated industries suggest a culture that values stability, security, and deep expertise. The "Design First" philosophy is a significant cultural indicator, emphasizing the importance of user experience in their product development. The collaborative nature of the role within a global team highlights the need for strong communication and adaptability.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is positioned as a senior member of the UX and Content Design team, expected to lead UX writing efforts for specific product areas, contribute to strategy, and potentially mentor junior writers. The requirement for 5+ years of experience and involvement in strategy development supports this. Reporting Structure: The UX Writer will likely report to a UX Manager or Director of Product Design, working within a product-aligned team structure. They will collaborate closely with Product Managers, UX Designers, and Engineering leads. Operations Impact: The UX Writer's impact is crucial for enhancing user adoption, reducing support load, improving task completion rates, and ensuring compliance through clear communication. By crafting effective microcopy and UI text, they directly influence the usability and effectiveness of Global Relay's enterprise archiving solutions, contributing to customer satisfaction and retention.

Growth Opportunities:

• Specialization: Deepen expertise in UX writing for complex enterprise software, financial compliance, or specific product lines within Global Relay.
• Leadership: Transition into a Lead UX Writer role, managing a team of writers, or move into a broader Content Strategy or Product Management position.
• Skill Development: Gain exposure to advanced product strategy tools, localization processes, and potentially technical writing or API documentation through cross-functional projects.
• Industry Expertise: Develop a niche understanding of the regulated financial industry and its unique communication and compliance needs.

📝 Enhancement Note: The "Senior" title, coupled with responsibilities for strategy and department growth, suggests a clear path towards leadership or advanced individual contributor roles within Global Relay's product organization. The company's focus on enterprise solutions provides a unique learning environment for those interested in the complexities of B2B software.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site" in Vancouver, British Columbia. This suggests a traditional office environment designed for in-person collaboration. Office Location(s): Vancouver, British Columbia, Canada. This location offers a vibrant tech hub environment with access to talent and a high quality of life. Workspace Context:

• Collaborative Environment: The office setting is expected to foster collaboration, with opportunities for spontaneous discussions, whiteboarding sessions, and team meetings with UX, Product, and Engineering.
• Tools & Technology: Employees will have access to Global Relay's state-of-the-art toolset, including design software (Figma), project management tools (JIRA), and collaboration platforms (Miro).
• Team Interaction: Regular interaction with a global UX team, as well as local product and engineering teams, will be integral to the role.

Work Schedule: A standard full-time work schedule is implied, with the potential for some flexibility around core hours, common in tech companies. The emphasis on "work-life rhythms" suggests a supportive approach to work-life balance within the on-site context.

📝 Enhancement Note: The on-site requirement in Vancouver, combined with the mention of a "subsidized meal program" and "in-house culinary team," points to a well-equipped and employee-focused office environment. This setting is ideal for fostering strong team cohesion and facilitating the hands-on collaboration essential for UX design and writing.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess experience, skills, and cultural fit.
• Technical Interview / Portfolio Review: Candidates will likely present their portfolio, discussing specific case studies, UX writing processes, and design thinking. This will involve deep dives into their project examples and their role in achieving project outcomes.
• Team/Cross-functional Interviews: Interviews with UX designers, Product Managers, and potentially engineers to assess collaboration skills, communication style, and ability to integrate into the product development workflow.
• Final Interview: A discussion with senior leadership (e.g., Head of Product, VP of Engineering) to evaluate strategic thinking, leadership potential, and overall fit with Global Relay's culture and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your UX writing process, problem-solving abilities, and impact, particularly those relevant to enterprise software or complex user flows.
• Structure Your Case Studies: For each project, clearly outline: the problem, your role, the process you followed (research, ideation, drafting, testing, iteration), the solutions you implemented, and the measurable outcomes or impact. Use visuals (screenshots, wireframes) to support your narrative.
• Highlight "Writing as Design": Emphasize how your copy was an integral part of the design solution, not just an add-on. Explain your rationale for word choices, tone, and structure.
• Demonstrate Collaboration: Show evidence of how you collaborated with designers, PMs, and engineers. Mention specific tools used for collaboration (Miro, JIRA).
• Quantify Impact: Wherever possible, use data to demonstrate the success of your work (e.g., improved conversion rates, reduced error rates, positive user feedback).

Challenge Preparation:

• Microcopy Exercise: Be prepared for a short exercise where you might be asked to write microcopy for specific UI elements or scenarios. Focus on clarity, conciseness, and tone.
• Content Strategy Scenario: You might be asked to outline how you would approach developing a content strategy for a new feature or product area. Think about user research, content guidelines, and measurement.
• Problem-Solving Discussion: Prepare to discuss how you would approach a given UX writing challenge, focusing on your thought process, research methods, and iterative approach.

📝 Enhancement Note: The interview process is designed to assess not only writing skills but also strategic thinking, collaborative ability, and a deep understanding of the product development lifecycle. A candidate's portfolio is paramount, and presenting it effectively with a clear narrative of process and impact will be critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Design Tools: Figma (required, power user knowledge) - for collaborative design, prototyping, and content integration.
• Microsoft Office Suite: Word, Excel, PowerPoint (required, power user knowledge) - for documentation, data analysis, and presentations.
• Usability Testing Tools: Various platforms may be used (e.g., UserTesting.com, Maze) - knowledge and experience are required.

Analytics & Reporting:

• While not explicitly listed as required for the UX Writer, familiarity with analytics platforms (e.g., Google Analytics, Amplitude) and understanding how to interpret user data for content decisions is highly beneficial.

CRM & Automation:

• Project Management: JIRA (working knowledge) - for task tracking, bug reporting, and workflow management within agile teams.
• Product Strategy: Productboard (working knowledge) - for understanding product roadmaps, feature prioritization, and user feedback integration.
• Collaboration Platforms: Miro (working knowledge) - for ideation, whiteboarding, user journey mapping, and collaborative content workshops.

📝 Enhancement Note: The emphasis on Figma as a "power user" tool underscores its central role in Global Relay's design workflow. Proficiency in JIRA, Productboard, and Miro indicates a need for the UX Writer to be integrated into agile product development processes and to actively participate in collaborative ideation and planning sessions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value driving the "Design First" philosophy, ensuring all decisions prioritize the user's needs and experience.
• Clarity & Conciseness: Essential for effective communication in enterprise software, reflecting a value placed on efficiency and understandability.
• Collaboration & Teamwork: Global Relay fosters a collaborative environment where diverse teams work together to achieve common goals, valuing open communication and mutual respect.
• Innovation & Continuous Improvement: Encouraging new ideas and a proactive approach to refining processes, content, and user experiences.
• Inclusivity & Accessibility: A commitment to creating products and a work environment that are welcoming and accessible to all.

Collaboration Style:

• Cross-functional Integration: The UX Writer is expected to be an integrated member of cross-functional product teams, working closely with UX designers, product managers, engineers, and marketing.
• Feedback Exchange: A culture that encourages constructive feedback through design reviews, content critiques, and collaborative workshops.
• Knowledge Sharing: Opportunities to share expertise through internal presentations, documentation, and mentorship, contributing to the collective knowledge of the team.

📝 Enhancement Note: Global Relay's commitment to diversity, inclusion, and "writing as design" suggests a culture that is both professional and people-focused. The emphasis on collaboration and continuous improvement is key for a role that sits at the intersection of product, design, and user needs.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Domain: Navigating the intricacies of enterprise information archiving, compliance regulations, and fintech can be challenging but offers significant learning opportunities.
• Balancing User Needs with Business Requirements: Ensuring that UX copy is user-friendly while also meeting stringent compliance standards and strategic business objectives.
• Global Collaboration: Effectively communicating and collaborating with a global team across different time zones and cultural nuances.
• Advocating for Content: Championing the importance of high-quality UX writing and content strategy within a product development process that may have historically focused on other aspects.

Learning & Development Opportunities:

• Deepen Enterprise UX Expertise: Gain specialized knowledge in UX writing for complex B2B enterprise software and regulated industries.
• Contribute to Design Systems: Play a key role in evolving Global Relay's design system and content library, enhancing your skills in scalable content solutions.
• Cross-Disciplinary Exposure: Work closely with product management, engineering, and marketing, broadening your understanding of the entire product lifecycle.
• Potential for Mentorship/Leadership: As a senior member, opportunities may arise to mentor junior staff or lead specific content initiatives.

📝 Enhancement Note: The challenges presented are typical for senior roles in specialized tech sectors, offering rewarding growth opportunities for individuals who thrive on complex problem-solving and strategic contribution.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing UX copy for a complex enterprise feature. How do you ensure clarity and compliance?" (Focus on research, iterative drafting, stakeholder feedback, and understanding of regulated environments.)
• "How would you approach contributing to a design system and content library? What are the key considerations for reusable content patterns?" (Highlight your experience with content strategy, pattern development, and collaboration with design.)
• "Tell me about a time you had to advocate for a specific UX writing approach or decision. What was the outcome?" (Demonstrate your persuasive skills, data-driven approach, and ability to influence stakeholders.)

Company & Culture Questions:

• "What interests you about Global Relay's mission and the enterprise information archiving industry?" (Research Global Relay's products, market position, and company values. Connect your interest to their "Design First" philosophy.)
• "How do you approach collaborating with UX designers, product managers, and engineers on a daily basis?" (Emphasize your communication style, proactive engagement, and understanding of cross-functional team dynamics.)
• "How do you ensure your writing is inclusive and accessible?" (Be prepared to discuss specific techniques, guidelines (e.g., WCAG), and your personal commitment to these principles.)

Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, frame it as a narrative: the challenge, your solution, and the impact. Don't just show words; explain the context and thinking behind them.
• Highlight Process, Not Just Output: Walk interviewers through your methodology. Show them how you arrived at the final copy, including research, ideation, and iteration.
• Quantify Success: Use metrics and data points to demonstrate the effectiveness of your work. If exact numbers aren't available, discuss expected outcomes or qualitative feedback.
• Connect to Global Relay: Where possible, draw parallels between your past work and the challenges or opportunities at Global Relay. Show you've thought about how your skills apply to their products.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only writing proficiency but also strategic thinking, a deep understanding of the product development lifecycle, and the ability to collaborate effectively in a team environment. Showing how your UX writing contributes to business objectives and user success is paramount.

📌 Application Steps

To apply for this Senior UX Writer position at Global Relay:

• Submit your application through the provided link on the Global Relay careers page.
• Tailor Your Resume: Optimize your resume to highlight your 5+ years of UX writing experience, specific skills (Figma, JIRA, etc.), and achievements related to content strategy, microcopy, and user experience improvement. Use keywords from the job description.
• Prepare Your Portfolio: Curate a strong portfolio showcasing 3-5 relevant UX writing projects. Ensure each project clearly details the problem, your process, your solutions, and the measurable impact. Be ready to present and discuss these in detail.
• Research Global Relay: Familiarize yourself with Global Relay's products, services, company culture, and their "Design First" philosophy. Understand their market and the importance of compliance.
• Practice Interview Responses: Prepare to answer common UX writing and behavioral interview questions, focusing on your process, problem-solving skills, and collaborative approach, as outlined in the interview preparation section.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.