Senior UX Writer (1-year fixed term)

📍 Job Overview

Job Title: Senior UX Writer (1-year fixed term)
Company: EcoVadis
Location: Warsaw, Masovian Voivodeship, Poland
Job Type: Contract
Category: UX Writing / Content Strategy
Date Posted: 2025-08-29
Experience Level: Mid-Senior Level
Remote Status: Hybrid

🚀 Role Summary

• Craft user-centered, on-brand content across digital interfaces to enhance user experience and drive product adoption.
• Develop and maintain a consistent, user-friendly tone of voice and content strategy across all product touchpoints.
• Conduct thorough user research to gather insights that inform content creation and iteration, ensuring alignment with user needs and business objectives.
• Collaborate closely with product management, design, engineering, and localization teams to embed UX writing seamlessly into the product development lifecycle.

📝 Enhancement Note: This role focuses on a critical aspect of product development: ensuring clarity, usability, and a positive user experience through carefully crafted language. The "1-year fixed term" nature suggests a project-driven need or a temporary expansion of the UX writing function. The emphasis on "guiding all companies toward a sustainable world" indicates a mission-driven company culture where operations professionals can contribute to a larger purpose.

📈 Primary Responsibilities

• Create and refine user-centered microcopy, tooltips, error messages, onboarding flows, and other interface text to ensure clarity and usability.
• Develop and maintain comprehensive content guidelines, style guides, and documentation to ensure consistency and cohesion across the product at scale.
• Champion accessibility and inclusivity in all written content, adhering to relevant standards and guidelines to serve a diverse user base.
• Collaborate with product managers, designers, researchers, and engineers to understand product goals, user needs, and technical constraints, translating them into effective UX copy.
• Conduct user research, including usability testing and feedback analysis, to gather insights that inform content strategy and improve product usability.
• Contribute to the development and execution of both short-term and long-term content roadmaps, balancing iterative improvements with strategic vision.
• Measure and analyze product performance metrics related to content effectiveness, using data to drive content optimization and improvements.

📝 Enhancement Note: While the core responsibility is writing, the role emphasizes a strategic approach, including content strategy development, documentation, user research integration, and performance analysis. This goes beyond simple copy creation, requiring a deep understanding of product development processes and user behavior. The mention of "balancing great design solutions with an iterative approach (v1, v2, or v3)" highlights the need for adaptability and a phased implementation mindset within operations.

🎓 Skills & Qualifications

Education: A Bachelor's degree in English, Communications, Journalism, HCI, or a related field is typically beneficial, though not strictly required if equivalent professional experience is demonstrated.

Experience: 3+ years of professional experience specifically in UX writing, content strategy, or a similar role, with a strong preference for experience within product teams.

Required Skills:

• Proven expertise in creating clear, concise, and user-centered interface copy, including microcopy, error messages, and tooltips.
• Demonstrated ability to develop and maintain comprehensive content strategies and style guides for digital products.
• Proficiency in conducting user research methods (e.g., usability testing, user interviews) and translating insights into actionable content recommendations.
• Strong collaboration and communication skills, with a proven track record of working effectively within cross-functional teams (design, product management, engineering).
• Deep understanding of user-centered design principles and the ability to advocate for user needs throughout the product development process.
• Resilience and ownership, with comfort in navigating ambiguity and proactively identifying and solving problems.
• Excellent English proficiency, with the ability to articulate complex concepts clearly to diverse stakeholders.
• Fluency in platform-specific copy conventions for interfaces and email communications.

Preferred Skills:

• Prior experience working with B2B or SaaS products, understanding the nuances of enterprise software user needs.
• Experience with content management systems (CMS) or design collaboration tools (e.g., Figma, Sketch).
• Familiarity with localization processes and best practices for global content.
• Understanding of accessibility standards (e.g., WCAG) and their application to UX writing.

📝 Enhancement Note: The requirement for "product thinking" and the ability to "quickly explore options and choices" are crucial for operations roles, indicating a need for strategic problem-solving and a holistic view of the product lifecycle, not just isolated writing tasks. The emphasis on "resilience and ownership" points to a need for self-starters who can manage their workload and drive initiatives within an operational framework.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a minimum of 3 years of UX writing experience with a portfolio showcasing a range of projects, including interface copy, content strategy documents, and user research insights.
• Include case studies that highlight your process for developing content, from initial research and ideation to final implementation and iteration.
• Showcase your ability to adapt tone and voice to different user segments and product contexts, demonstrating a strategic understanding of brand consistency.
• Present examples of how your UX writing has directly contributed to improved user engagement, task completion rates, or reduced user friction, ideally with measurable outcomes.

Process Documentation:

• Provide examples of content guidelines, style guides, or other documentation created to ensure consistency and scalability in UX writing processes.
• Illustrate your approach to integrating UX writing into the product development lifecycle, detailing collaboration methods with design, product management, and engineering teams.
• Showcase your process for gathering and incorporating user feedback and research findings into content revisions and strategy updates.

📝 Enhancement Note: For an operations-focused role like this, a portfolio is essential to demonstrate practical application of UX writing principles, strategic thinking, and process management. The ability to document processes and show measurable impact is key, aligning with the operational need for efficiency and effectiveness.

💵 Compensation & Benefits

Salary Range: As this is a fixed-term contract position in Poland, the salary will be competitive and commensurate with experience. Based on industry benchmarks for Senior UX Writers in Warsaw, a gross monthly salary range of PLN 12,000 - PLN 18,000 is a reasonable estimate. This range accounts for the mid-senior level experience and the specialized nature of UX writing within a global company.

Benefits:

• Support with all necessary office and IT equipment.
• Flexible working hours, promoting work-life balance.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Referral bonus policy.
• Learning and development opportunities.
• Sustainability events and community involvement.
• Peer recognition program.
• Employee-led resource groups.
• Optional (fully covered or co-financed) health care and life insurance.
• Multisport card.
• Multikafeteria and Lunch card.
• Hybrid work organization, offering a blend of office and remote work.
• Remote work from abroad policy.
• Internet and Electricity bill allowance.
• Additional day for community service when volunteering.

Working Hours: The role is based on a standard 40-hour work week, with flexibility offered through flexible working hours, aligning with the hybrid work model.

📝 Enhancement Note: The extensive list of benefits highlights EcoVadis' commitment to employee wellbeing and professional development, which are important considerations for attracting and retaining talent in operations roles. The "1-year fixed term contract" nature is clearly stated, and the salary estimate is based on typical market rates for this level of expertise in Warsaw, Poland.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Sustainability Ratings / SaaS. EcoVadis operates in the rapidly growing sustainability sector, providing crucial data and analytics to businesses worldwide. This context means the company is mission-driven and focused on making a tangible impact on global sustainability practices. Company Size: EcoVadis is a significant player in its field, with a substantial global team. This implies a well-established operational structure, opportunities for professional development, and exposure to diverse international teams and projects. Founded: EcoVadis was founded in 2007. This history suggests a mature company with established processes and a solid market presence, offering a stable environment for operations professionals.

Team Structure:

• The UX Writer will be part of a global, multidisciplinary team of over 20 design, research, writing, and in-app/email communication specialists.
• This team is responsible for the end-to-end platform experience, including integrations with third-party platforms like Tableau.
• The role requires close collaboration with Product Management, Design, Localization, and Engineering departments, indicating a highly cross-functional operational environment.

Methodology:

• The team's mission is to reduce the complexity of sustainable supply chain management through user-friendly design and clear communication.
• Emphasis is placed on user-centered design, data analysis to inform content strategies, and iterative development approaches.
• The team operates within an agile framework, working on a complex, multi-product platform.

Company Website: https://ecovadis.com/

📝 Enhancement Note: The company's mission to guide companies toward sustainability is a strong differentiator. For operations professionals, this means working in an environment that values purpose, impact, and continuous improvement, likely reflected in their internal processes and team dynamics. The multidisciplinary nature of the design team suggests a collaborative and knowledge-sharing culture.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a "Senior" level, indicating a requirement for significant independent work, strategic contribution, and mentorship potential. In an operations context, this translates to owning key processes, driving initiatives, and potentially guiding junior team members or contributing to process improvements within the UX writing function. Reporting Structure: While not explicitly stated, a Senior UX Writer typically reports to a UX Writing Lead, Design Manager, or Head of Product. This position within a larger design and product team suggests clear reporting lines and opportunities for exposure to senior leadership and strategic decision-making within the product organization. Operations Impact: The UX Writer's work directly impacts user adoption, engagement, satisfaction, and the overall usability of EcoVadis' sustainability platform. Effective UX writing reduces support queries, streamlines user journeys, and ultimately contributes to customer retention and the company's mission of promoting sustainability.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in UX writing for B2B SaaS platforms, accessibility, and content strategy in a mission-driven environment.
• Process Improvement: Contribute to refining UX writing processes, content governance, and collaboration models within the design and product teams.
• Cross-functional Exposure: Gain valuable experience working closely with diverse teams, understanding different facets of product development and business operations.
• Potential Extension: While a 1-year fixed term, strong performance and business needs could lead to an extension or opportunities within other teams at EcoVadis.

📝 Enhancement Note: The "Senior" title implies an expectation of autonomy and proactive contribution to operational efficiency and effectiveness within the UX writing domain. The emphasis on user-centricity and product thinking aligns with broader operational goals of customer satisfaction and streamlined workflows.

🌐 Work Environment

Office Type: EcoVadis offers a hybrid work organization, allowing for a blend of in-office collaboration and remote flexibility. This model aims to provide the benefits of both focused individual work and team interaction. Office Location(s): The primary office location for this role is Warsaw, Poland. EcoVadis has a global presence, but this specific position is based in their Warsaw office.

Workspace Context:

• The Warsaw office likely provides a modern, collaborative workspace designed to foster teamwork and innovation, aligning with the company's emphasis on a positive employee experience.
• As part of a global team, expect access to digital collaboration tools and platforms that facilitate seamless communication and project management across different geographies.
• The hybrid model means team members will have opportunities for face-to-face interaction during office days, crucial for brainstorming, feedback sessions, and team-building activities within the operations context.

Work Schedule: The standard work week is 40 hours, with flexible working hours available. This flexibility is beneficial for operations professionals who may need to balance deep work sessions with collaborative meetings or personal commitments.

📝 Enhancement Note: The hybrid work environment is a key aspect of modern operations, requiring strong self-management and effective virtual collaboration skills. The company's commitment to providing office and IT equipment supports efficient work, whether in the office or remotely.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit CV and portfolio through the provided link.
• Initial Screening: HR or a hiring manager will review applications and portfolios to assess suitability based on experience and qualifications.
• Hiring Manager Interview: A discussion focused on your experience, UX writing approach, product thinking, and alignment with the role's responsibilities and EcoVadis' mission.
• Team/Cross-functional Interview: Potentially an interview with design, product, or engineering team members to evaluate collaboration skills, communication style, and ability to integrate into the team's workflow.
• Skills Assessment/Case Study: You may be asked to complete a take-home assignment or a live exercise to demonstrate your UX writing capabilities, problem-solving skills, and process.
• Final Interview: A concluding discussion, potentially with senior leadership, to finalize the decision and discuss terms.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest UX writing projects that best showcase your skills relevant to this role (B2B SaaS, clear microcopy, content strategy).
• Showcase Process: For each project, detail your thought process, the problem you were solving, your research methods, content decisions, and the outcome. Use visual aids where possible.
• Highlight Impact: Quantify your achievements whenever possible. Did your copy improve conversion rates, reduce error messages, or increase task completion?
• Demonstrate Collaboration: Explain how you worked with designers, PMs, and engineers.
• Tailor to EcoVadis: Briefly explain why your skills and approach are a good fit for EcoVadis' mission and product.

Challenge Preparation:

• If given a case study, focus on understanding the user and business goals first.
• Break down the problem into smaller, manageable parts.
• Clearly articulate your proposed content solutions and the reasoning behind them.
• Be prepared to discuss trade-offs and alternative approaches.
• Practice presenting your work concisely and confidently, focusing on clarity and impact.

📝 Enhancement Note: The interview process is likely to assess not just writing ability but also strategic thinking, collaborative skills, and adaptability within an operational context. A well-prepared portfolio and thoughtful responses to case studies are critical for demonstrating these competencies.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Tools: Proficiency with tools like Figma, Sketch, or Adobe XD is often expected for UX writers to collaborate effectively with designers and review designs.
• Content Management Systems (CMS): Familiarity with CMS platforms may be required for managing and publishing content.
• Collaboration Platforms: Tools such as Slack, Microsoft Teams, Jira, Confluence, and Asana are standard for team communication, project management, and workflow tracking.

Analytics & Reporting:

• Analytics Platforms: Experience with tools like Google Analytics, Mixpanel, or Amplitude can be beneficial for understanding user behavior and measuring content performance.
• Data Visualization Tools: Familiarity with Tableau or similar tools might be useful, given the mention of EcoVadis' integration with Tableau.

CRM & Automation:

• While not directly a CRM role, understanding CRM principles and how content interacts with customer data in systems like Salesforce could be advantageous.
• Familiarity with email marketing platforms for in-app and email communication is relevant.

📝 Enhancement Note: While the primary focus is writing, an understanding of the broader tech stack used in product development and operations (design tools, analytics, project management) is crucial for effective collaboration and impact.

👥 Team Culture & Values

Operations Values:

• Sustainability Impact: A core value, driving the mission to guide companies toward a sustainable world. Operations professionals are expected to contribute to this larger purpose.
• User-Centricity: A strong focus on understanding and serving user needs, reflected in design and content decisions.
• Collaboration: Emphasis on working effectively with diverse, cross-functional teams to achieve shared goals.
• Agility & Curiosity: A culture that encourages continuous learning, adaptation to new trends, and proactive problem-solving.
• Ownership & Resilience: Employees are expected to take initiative, manage ambiguity, and drive solutions independently.

Collaboration Style:

• Cross-functional Integration: UX writers are embedded within product teams, working closely with designers, product managers, and engineers throughout the development lifecycle.
• Feedback-Driven: An environment that values constructive feedback and iteration to improve product quality and user experience.
• Knowledge Sharing: Encouragement of sharing insights, best practices, and learnings across teams to foster collective growth and efficiency.

📝 Enhancement Note: The company's values, particularly around sustainability and user-centricity, shape the operational approach. Professionals in operations roles at EcoVadis are likely to find an environment that prioritizes purpose, collaboration, and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Iterative vs. Strategic Content: Managing the need for quick, iterative content updates alongside developing long-term content strategies for a complex platform.
• Navigating Ambiguity: Contributing effectively in a fast-paced, evolving product environment where requirements may not always be fully defined.
• Cross-functional Alignment: Ensuring consistent messaging and user experience across various product features and touchpoints, requiring strong stakeholder management.
• Measuring Content ROI: Developing and implementing methods to quantify the impact of UX writing on user behavior and business objectives.

Learning & Development Opportunities:

• Specialized Training: Access to learning resources focused on UX writing best practices, content strategy, and the sustainability industry.
• Industry Exposure: Opportunity to learn about B2B SaaS product development and the intricacies of sustainability reporting and management.
• Mentorship: Potential to learn from experienced designers, researchers, and product managers within the organization.
• Contribution to Process: Chance to influence and improve UX writing processes and documentation within a growing team.

📝 Enhancement Note: The challenges presented are typical for senior roles in dynamic tech environments, requiring strong analytical and problem-solving skills. The growth opportunities align with career development in specialized fields like UX writing and content strategy within a mission-driven organization.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach developing a content strategy for a new feature on our sustainability platform, considering both user needs and business goals?" (Be prepared to discuss user research, content audits, tone of voice, and success metrics.)
• Collaboration: "Describe a time you had to influence a cross-functional team (e.g., engineering, product) to adopt your UX writing recommendations. What was your approach?" (Highlight communication, data-driven arguments, and compromise.)
• Problem-Solving: "Imagine a user is consistently making an error when trying to complete a key task on our platform. How would you use UX writing to address this issue?" (Discuss diagnosing the problem, proposing clear microcopy, and testing solutions.)

Company & Culture Questions:

• "What interests you about EcoVadis' mission to promote sustainability?" (Show genuine interest and understanding of their purpose.)
• "How do you stay updated on UX writing trends and best practices?" (Mention industry blogs, conferences, communities, continuous learning.)
• "Describe your ideal team collaboration environment." (Align your answer with their stated values of cross-functional work and feedback.)

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome.
• Highlighting Impact: Use data and metrics to demonstrate the success of your UX writing. If specific metrics are unavailable, describe the qualitative impact on user experience.
• Conciseness: Present your work efficiently, focusing on the most relevant details for the role. Be ready to elaborate on specific aspects if asked.
• Tone: Maintain a professional, confident, and user-advocating tone throughout your presentation.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just writing proficiency but also strategic thinking, problem-solving skills, and the ability to collaborate effectively within a product development lifecycle, all key aspects for operations roles.

📌 Application Steps

To apply for this Senior UX Writer position:

• Submit your resume and a compelling portfolio through the EcoVadis careers portal.
• Portfolio Customization: Select 3-5 of your strongest UX writing projects that highlight your experience with B2B SaaS, content strategy, and user-centered design. Ensure your portfolio clearly demonstrates your process, problem-solving skills, and measurable outcomes.
• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "UX Writer," "Content Strategy," "User-Centered Design," "Microcopy," "User Research," and "Cross-Functional Collaboration." Quantify your achievements whenever possible.
• Interview Preparation: Practice articulating your UX writing philosophy, your approach to content strategy, and how you collaborate with product and design teams. Prepare specific examples from your portfolio to illustrate your skills.
• Company Research: Familiarize yourself with EcoVadis' mission, products, and company culture. Understand their commitment to sustainability and how UX writing contributes to their overall business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.