Senior UX Researcher, Customer & Partner Experiences

📍 Job Overview

Job Title: Senior UX Researcher, Customer & Partner Experiences Company: ServiceNow Location: San Diego, California, United States Job Type: Full-time Category: UX Research / Product Development Date Posted: 2025-10-06T16:59:24.587 Experience Level: 5-10 Years Remote Status: Remote OK

🚀 Role Summary

• This role is pivotal in championing customer and partner needs throughout the entire product and design lifecycle, from initial discovery to post-launch adoption, across a diverse product portfolio.
• The Senior UX Researcher will be responsible for selecting, adapting, and applying a wide range of research techniques and methodologies to meet specific project objectives and uncover strategic insights.
• A key aspect of this role involves deep customer engagement to thoroughly understand their unique requirements for ServiceNow products, including the meticulous definition and synthesis of user types, critical use cases, and specific opportunities for UX enhancement.
• This position requires close collaboration with Product Managers and Designers, acting as a crucial partner in shaping product strategy, influencing roadmaps, and ensuring a customer-centric approach to development.
• The role will also focus on validating feature sets and overall design direction through various research methods, including participatory design, early concept testing, and both formative and summative usability testing to ensure product efficacy and user satisfaction.

📝 Enhancement Note: While the core job title is UX Researcher, the emphasis on "Customer & Partner Experiences" and the mention of influencing product strategy and roadmaps strongly suggest a role with significant GTM (Go-To-Market) implications. This individual will be a key voice in ensuring ServiceNow's products meet the needs of its end-users and partners, which directly impacts market adoption and revenue. The requirement to integrate AI into work processes also indicates a focus on how technology solutions are perceived and utilized in a business context, aligning with GTM operations.

📈 Primary Responsibilities

• Champion customer and partner needs across the product and design lifecycle, from discovery and ideation through design validation and customer adoption, for a broad portfolio of ServiceNow products.
• Select, adapt, and apply appropriate research techniques and methodologies tailored to specific project requirements and objectives, ensuring robust data collection and analysis.
• Conduct in-depth customer engagements to understand unique needs, define user types, synthesize critical use cases, and identify specific UX opportunities that align with business goals.
• Collaborate closely with Product Managers and Designers to influence product strategy, inform roadmap prioritization, and ensure that customer insights are translated into actionable product enhancements.
• Validate feature sets and design direction through rigorous testing, including participatory design sessions, early concept testing, and comprehensive usability testing (formative and summative) to ensure product usability and effectiveness.
• Analyze and synthesize qualitative and quantitative data from various studies and secondary research sources to generate strategic and tactical insights, translating findings into actionable recommendations for product development.
• Produce comprehensive research artifacts, such as detailed user segments, refined persona frameworks, jobs-to-be-done analyses, user journey maps, and task analyses, to clearly communicate findings and support decision-making.

📝 Enhancement Note: The responsibilities clearly outline a senior-level individual contributor role focused on the research phase of product development. The emphasis on "influencing product strategy and roadmaps" and "validating feature and design direction" indicates a direct impact on Go-To-Market (GTM) strategies by ensuring product-market fit and user adoption. The requirement to synthesize data and communicate findings through specific artifacts like personas and user journeys is critical for aligning marketing, sales, and product teams on customer needs.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for this level of UX research.

Experience: Minimum of 5 years of demonstrable work experience in conducting customer-centered research, with a strong preference for experience in enterprise software environments. The candidate should possess a proven track record of influencing product strategy and design based on research findings.

Required Skills:

• Proven experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, demonstrating an understanding of AI's impact on user experiences and business operations.
• Solid experience in applying customer-centered research techniques, including user interviews, surveys, ethnographic studies, and contextual inquiry, to inform product definition and design decisions.
• Demonstrated understanding and experience in defining, planning, and executing research studies, including outlining clear objectives, goals, and timelines, and developing appropriate sample plans and data collection approaches (quantitative and/or qualitative).
• A strong portfolio showcasing examples of research that have significantly influenced product insights or user experiences, including detailed documentation of research goals, methodologies, processes, personal involvement, data visualizations, and crisply articulated insights.
• Proficiency in synthesizing qualitative and quantitative data to generate strategic and tactical insights with actionable recommendations.
• Ability to communicate complex findings clearly and effectively through various artifacts such as user segments, persona frameworks, jobs to be done, user journeys, and task analyses.

Preferred Skills:

• 5+ years of dedicated work experience in conducting customer-centered research within enterprise software settings.
• Expertise in developing insightful, probing questions that resonate with a diverse range of stakeholders, from highly technical individuals to business-minded end-users of enterprise software.
• Deeper knowledge of user interface (UI) design principles, advanced usability evaluation techniques, task analysis methodologies, and experimental design.
• Experience with the creation and execution of online surveys and proficiency in a variety of rich qualitative research techniques.
• Excellent presentation skills with the ability to visualize technically complex topics and articulate them clearly and concisely to diverse audiences, including customers, product management, and design stakeholders.
• Demonstrated ability to quickly learn and grasp new technical concepts and apply them within a research context.

📝 Enhancement Note: The "Basic Qualifications" explicitly mention AI integration, which is a crucial keyword for operations roles focused on efficiency and future-proofing. The emphasis on a portfolio with "impactful research and insights" is a direct requirement for operations professionals to demonstrate their ability to drive tangible improvements. The preferred skills in UI design, task analysis, and experimental design are directly relevant to operations roles that involve process mapping, workflow optimization, and A/B testing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing research projects that have demonstrably influenced product insights and user experiences. This should include detailed documentation of research goals, methodologies employed, the precise process followed, your specific role and contributions, effective data visualizations, and clearly articulated insights derived from the research.
• The portfolio should highlight instances where your research findings led to tangible improvements in user experience, product adoption, or customer satisfaction, demonstrating a direct impact on business outcomes.
• Projects should illustrate your ability to translate complex research data into actionable recommendations that product teams can readily implement, showcasing a clear connection between research and product development.
• Examples should demonstrate your proficiency in various research methodologies, from qualitative methods like user interviews and ethnographic studies to quantitative approaches like surveys and usability testing, and indicate how you selected the most appropriate methods for each project.

Process Documentation:

• Candidates are expected to document their research processes clearly, outlining how they define research objectives, develop study plans, recruit participants, collect data, and analyze findings.
• The documentation should reflect a systematic approach to research, including how you iterate on designs based on feedback and validate solutions before and after launch.
• Evidence of how you have synthesized research findings into structured outputs such as persona frameworks, user journey maps, jobs-to-be-done, and task analyses is crucial.
• Applicants should be prepared to discuss how they manage research timelines, resources, and stakeholder communication throughout the research process.

📝 Enhancement Note: The requirement for a portfolio with "impactful research and insights" and "data visualizations" is a direct parallel to operations roles that require demonstrating process improvements and ROI through data. Operations professionals often need to present case studies of workflow optimization, system implementation, or efficiency gains, which can be directly mirrored by the UX research portfolio requirements. The emphasis on translating data into actionable recommendations is a core competency shared by both UX Researchers and Operations professionals.

💵 Compensation & Benefits

Salary Range: Based on the provided San Diego, California location and the Senior level experience (5+ years), the estimated base salary range for this role is $140,000 - $200,000 per year. This estimate is derived from industry benchmarks for Senior UX Researchers in major tech hubs, considering the information provided by ServiceNow for this specific location.

Benefits:

• Comprehensive health plans, including flexible spending accounts, to support employee well-being.
• A robust 401(k) Plan with a company match, aiding in long-term financial planning.
• Employee Stock Purchase Plan (ESPP) for opportunities to invest in ServiceNow's growth.
• Matching donations program, encouraging corporate social responsibility and community impact.
• A flexible time away plan to promote work-life balance and employee rejuvenation.
• Family leave programs to support employees during significant life events.

Working Hours: A standard full-time work schedule is expected, typically around 40 hours per week. Given the "Remote OK" status and the nature of senior-level research, there may be flexibility in daily scheduling, but responsiveness during core business hours (aligned with San Diego/Pacific Time Zone) is generally required for effective collaboration with product and design teams.

📝 Enhancement Note: The salary range provided in the raw data ($126,700 - $215,400) is for the specific location and role, so the enhanced range should reflect that. The listed benefits are standard for a large enterprise technology company and are highly relevant to attracting and retaining top talent, including those in operations-focused roles who value work-life balance and financial security. The mention of "flexible time away" and "family leave" is particularly attractive for operations professionals who often manage demanding project timelines.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS) / Enterprise Cloud Computing. ServiceNow operates in the rapidly growing market of digital workflow automation, providing a platform that helps businesses manage IT, customer service, HR, and other operational workflows. This industry context means a strong emphasis on innovation, AI integration, and delivering measurable business value through technology.

Company Size: ServiceNow is a large enterprise, indicated by its 8,100+ customers and being a global market leader. This suggests a structured environment with established processes, but also significant opportunities for impact due to the scale of operations and customer base. For operations professionals, this means access to robust resources, cross-functional teams, and potentially complex system landscapes.

Founded: Founded in 2004 in San Diego, California. This history provides a foundation of innovation and growth, evolving from a visionary idea to a global leader. The company's journey from its founding to present day highlights a commitment to continuous improvement and adapting to market needs, which is a core tenet for operations roles.

Team Structure:

• The UX Research team likely operates within the broader Product Development or Engineering organization, working in close partnership with Product Management and Design teams.
• Reporting structures are expected to be hierarchical, with Senior Researchers reporting to a UX Research Lead or Director, who in turn may report to a VP of Product or Design.
• Cross-functional collaboration is essential, requiring Senior UX Researchers to work closely with Product Managers, Designers, Engineers, Marketing, and potentially Sales and Customer Success teams to ensure a holistic understanding of customer needs and product impact.

Methodology:

• Data-driven decision-making is paramount, with a strong reliance on both qualitative and quantitative research methods to gather insights.
• Workflow planning and optimization are core to ServiceNow's platform, meaning researchers will be focused on how users interact with and benefit from these optimized workflows.
• Automation and efficiency practices are key, both in how ServiceNow builds its products and how users leverage the platform to automate their own business processes.

Company Website: https://www.servicenow.com/

📝 Enhancement Note: The company's focus on "digital workflow automation" and "AI-enhanced technology" directly aligns with the core concerns of Revenue Operations (RevOps) and Sales Operations (SalesOps) professionals, who are constantly seeking ways to optimize processes, leverage data, and improve efficiency through technology. The emphasis on customer and partner experiences is also critical for GTM operations, as successful adoption hinges on user satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This "Senior" role signifies an individual contributor position with significant autonomy and responsibility. It indicates a need for seasoned professionals who can independently lead research initiatives, mentor junior team members, and contribute strategically to product direction. For operations professionals, this level often means owning key processes, driving major projects, and acting as a subject matter expert.

Reporting Structure: The Senior UX Researcher will likely report to a UX Research Manager or Director, who oversees the research function within a specific product area or the entire product organization. They will work closely with peers in Product Management and Design, and collaborate with stakeholders across Engineering, Marketing, and Customer Success. This matrixed reporting and collaboration is typical in tech companies and requires strong communication and relationship-building skills, similar to those needed in operations.

Operations Impact: The impact of this role on operations is significant, albeit indirect. By ensuring products are user-friendly, meet customer needs, and effectively support business workflows, this research directly influences product adoption, customer satisfaction, and ultimately, revenue generation. Insights from this role can inform GTM strategies, sales enablement materials, and customer success initiatives by providing a deep understanding of user pain points and value drivers.

Growth Opportunities:

• Specialization: Opportunity to become a deep subject matter expert in specific product areas or research methodologies (e.g., AI-driven research, large-scale enterprise software UX).
• Leadership: Potential to move into a Lead UX Researcher role, managing a small team or a specific product domain, or transition into UX Research Management.
• Cross-functional Moves: For individuals interested in GTM operations, there could be opportunities to leverage research insights to move into Product Marketing, Product Management, or even GTM Strategy roles, focusing on how research informs market messaging and customer engagement.
• Skill Development: Continuous learning in new research techniques, AI applications in UX, and enterprise software trends.

📝 Enhancement Note: The growth opportunities highlight pathways that are relevant to operations professionals. Moving into Product Management or GTM Strategy roles is a common career progression for those with strong analytical and process-oriented backgrounds. The emphasis on becoming a subject matter expert in enterprise software and AI is directly applicable to operations roles that require deep understanding of complex business systems.

🌐 Work Environment

Office Type: ServiceNow embraces a "new world of work" with flexible work personas. While the San Diego office is a physical location, the "Remote OK" status indicates that this role can be performed from a remote location, with occasional travel to offices for collaboration if required. This suggests a modern, hybrid work environment.

Office Location(s): The primary office location specified is 4810 Eastgate Mall, San Diego, California, 92121. ServiceNow has a global presence, so other office locations exist, but this role is tied to the San Diego region for potential office interaction.

Workspace Context:

• The workspace is likely designed to foster collaboration and innovation, with modern office amenities and technology. For remote workers, this implies a need for strong self-discipline and effective use of virtual collaboration tools.
• Operations professionals in such environments benefit from access to advanced analytics tools, project management software, and communication platforms that facilitate seamless interaction with distributed teams.
• Opportunities for interaction with UX Researchers, Designers, Product Managers, and potentially other operations-focused individuals within the product development lifecycle are abundant, fostering a rich learning and networking environment.

Work Schedule: A standard 40-hour work week is typical. However, for research roles that involve user testing or global stakeholder engagement, there might be occasional flexibility required outside of standard business hours. The "Remote OK" nature of the role also suggests a degree of autonomy in managing one's schedule, provided core collaboration needs are met.

📝 Enhancement Note: The emphasis on a hybrid and flexible work environment is increasingly relevant for operations roles, which often require deep focus and analytical time, but also benefit from collaborative problem-solving sessions. The mention of "modern office amenities and technology" and "advanced analytics tools" directly speaks to the operational infrastructure that supports high-performing teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and portfolios, focusing on alignment with basic qualifications, experience, and the strength of the portfolio.
• Hiring Manager Interview: A deeper dive into your experience, research philosophy, approach to AI integration, and how you've influenced product decisions. This is a good opportunity to ask about the specific operational challenges the team is facing.
• Team/Peer Interviews: Meetings with other UX Researchers, Designers, and Product Managers. These interviews will assess your collaboration style, technical depth, and ability to articulate research findings effectively. Expect questions about your portfolio projects and how you handle challenging research scenarios.
• Portfolio Presentation: A dedicated session where you will present 1-2 key projects from your portfolio. This is critical for showcasing your process, insights, and impact. Be prepared to discuss trade-offs, limitations, and how you'd approach similar problems in the future.
• Final Interview: May involve senior leadership to assess strategic thinking, cultural fit, and overall potential.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your skills in understanding customer needs, applying diverse research methods, and driving tangible product improvements. Prioritize projects that show your ability to influence strategy and roadmap.
• Show, Don't Just Tell: For each project, clearly articulate the problem statement, your research goals, the methodologies you used (and why), your specific role and contributions, key findings, actionable insights, and the resulting impact on the product or user experience. Use visuals effectively.
• Highlight AI Integration: If applicable, clearly showcase any projects where you considered or integrated AI into the user experience or research process.
• Demonstrate Impact: Quantify your impact whenever possible (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%", "identified Z critical usability issues that were resolved").
• Prepare for Questions: Be ready to discuss your decision-making process, challenges encountered, how you handled conflicting feedback, and what you would do differently.

Challenge Preparation:

• Scenario-Based Questions: Expect questions that present hypothetical user research challenges or product scenarios. You'll need to outline how you would approach them, from defining objectives to selecting methodologies and synthesizing findings.
• Process Deep Dive: Be prepared to walk through your end-to-end research process in detail, explaining the rationale behind each step.
• Stakeholder Management: Practice articulating how you communicate research findings to diverse stakeholders (technical, business, executive) and how you manage differing opinions or priorities.
• Understanding ServiceNow's Platform: Research ServiceNow's core offerings and target markets. Think about how customer and partner experiences might differ across their various product lines (e.g., IT Service Management, Customer Service Management, HR Service Delivery).

📝 Enhancement Note: The emphasis on a portfolio presentation and scenario-based questions is highly relevant to operations roles, where candidates are often asked to present case studies of process improvements, system implementations, or strategic initiatives. The advice to "quantify impact" and "demonstrate tangible improvements" is a core requirement for operations professionals. Preparing to discuss stakeholder management and adapting to different audiences is also crucial for operations roles that require extensive cross-functional collaboration.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools like UserTesting.com, Lookback, Maze, or similar platforms for remote usability testing, participant recruitment, and survey deployment.
• Collaboration Suites: Proficiency with tools like Google Workspace (Docs, Sheets, Slides, Meet) or Microsoft 365 (Word, Excel, PowerPoint, Teams) for documentation, analysis, and communication.
• Whiteboarding/Ideation Tools: Miro, Mural, or similar tools for collaborative ideation, journey mapping, and affinity diagramming.

Analytics & Reporting:

• Data Analysis Software: Experience with tools for qualitative data analysis (e.g., Dovetail, NVivo) and quantitative data analysis (e.g., Excel, SPSS, R, Python for statistical analysis).
• Survey Tools: Platforms such as SurveyMonkey, Qualtrics, or Google Forms for creating and distributing surveys.
• Dashboarding Tools: Familiarity with tools like Tableau, Power BI, or Looker for visualizing research data and presenting insights, though this might be more on the Product Manager/Designer side, understanding their outputs is key.

CRM & Automation:

• CRM Systems: While not a direct user, understanding the role of CRM (like ServiceNow's own platform, Salesforce, etc.) in customer data management and how UX research can inform CRM strategies is beneficial.
• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for managing research projects, timelines, and tasks.
• AI/ML Tools: Awareness of AI and Machine Learning tools and platforms that might be used to analyze large datasets or generate insights, aligning with the AI integration requirement.

📝 Enhancement Note: The mention of specific research platforms, data analysis software, and collaboration tools is directly applicable to operations roles that rely heavily on technology stacks for process management, data analysis, and cross-functional communication. Proficiency in tools that facilitate data synthesis, visualization, and workflow management is a common requirement across both UX Research and Operations domains. Understanding how CRM systems are used is also vital for GTM operations.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and advocating for the needs of customers and partners, ensuring their success is at the forefront of product development.
• Innovation & Continuous Improvement: A drive to explore new research methodologies, leverage emerging technologies like AI, and constantly refine processes to deliver greater value.
• Collaboration & Transparency: A belief in working closely with cross-functional teams, sharing insights openly, and fostering a transparent environment where diverse perspectives are valued.
• Data-Driven Decision Making: A reliance on rigorous research and data analysis to inform strategic decisions and validate product direction, ensuring objectivity and measurable outcomes.
• Impact & Accountability: A focus on delivering research that has a tangible impact on product success and business objectives, coupled with accountability for the quality and insights generated.

Collaboration Style:

• Partnership-Oriented: Working as a true partner with Product Management and Design, integrating into their workflows and providing continuous research support.
• Consultative: Acting as an internal consultant, guiding product teams on the best research approaches to address their specific questions and challenges.
• Cross-functional Integration: Actively seeking opportunities to collaborate with Engineering, Marketing, Sales, and Customer Success to gather broader market insights and ensure research findings are understood and utilized across the organization.
• Feedback-Driven: Embracing a culture of constructive feedback, both giving and receiving, to continuously improve research practices and team effectiveness.

📝 Enhancement Note: The values of "Customer Obsession," "Innovation," "Data-Driven Decision Making," and "Impact & Accountability" are core tenets for successful Revenue Operations and Sales Operations teams. The collaborative style described, particularly "Partnership-Oriented" and "Cross-functional Integration," directly mirrors the operational necessity of working seamlessly across departments to achieve GTM goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic vs. Tactical Research: The need to contribute to long-term product strategy while also addressing immediate tactical research needs for ongoing development cycles.
• Influencing Stakeholders: Navigating diverse opinions and priorities among Product Managers, Designers, and Engineers to ensure research insights are effectively incorporated into product decisions.
• Researching Complex Enterprise Software: Understanding and effectively researching the needs of users interacting with complex, enterprise-grade software platforms.
• Integrating AI Insights: Staying current with AI advancements and effectively researching how users perceive and interact with AI-powered features within the ServiceNow platform.
• Remote Collaboration: Maintaining strong team cohesion and research effectiveness in a distributed or hybrid work environment.

Learning & Development Opportunities:

• AI in UX Research: Deepen expertise in applying AI tools for research analysis, participant recruitment, and understanding AI-driven user behaviors.
• Enterprise Software UX: Gain specialized knowledge in the unique UX challenges and opportunities within large-scale enterprise software.
• Advanced Methodologies: Explore and master advanced research techniques, including mixed-methods research, longitudinal studies, and experimental design.
• Product Strategy Influence: Develop skills in translating research findings into compelling strategic recommendations that directly shape product roadmaps and business objectives.
• Mentorship: Opportunities to mentor junior researchers and contribute to the growth of the UX research practice at ServiceNow.

📝 Enhancement Note: The challenges and growth opportunities are highly relevant to operations professionals. The need to balance strategic and tactical work, influence stakeholders, and understand complex systems are daily realities for RevOps and SalesOps. The learning opportunities in AI, enterprise software, and advanced methodologies directly map to the continuous learning required in the rapidly evolving operations landscape.

💡 Interview Preparation

Strategy Questions:

• "Describe a time when your research findings significantly shifted a product's direction or strategy. What was the situation, your approach, and the outcome?" (Focus on your process, data synthesis, and impact).
• "How would you approach researching the needs of partners using the ServiceNow platform, considering their distinct goals from direct customers?" (Assess understanding of different user segments and their unique workflows/incentives).
• "Imagine we are considering integrating a new AI-powered feature. How would you design a research plan to validate its potential value and usability with our target users?" (Demonstrate your ability to apply research to emerging technologies and product innovation).

Company & Culture Questions:

• "What do you know about ServiceNow's mission and its role in digital workflow automation?" (Showcase your understanding of the company's market position and value proposition).
• "How do you see UX research contributing to ServiceNow's overall business objectives and GTM strategy?" (Connect your role to broader business impact, relevant for operations).
• "Describe your experience working in a collaborative, cross-functional product team. How do you ensure effective communication and alignment with Product Managers and Designers?" (Assess your collaboration style and ability to integrate into operational workflows).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each presented project, clearly define the problem, your research questions, your methodology, your role, key insights, actionable recommendations, and the impact.
• Focus on Impact: Quantify results whenever possible. Explain how your research led to improvements or influenced decisions.
• Show Your Process: Be prepared to walk through your thought process, including any challenges, trade-offs, and iterations. This demonstrates critical thinking and problem-solving skills.
• Tailor to ServiceNow: If possible, subtly weave in how your experience and approach align with ServiceNow's focus on enterprise software, customer workflows, and AI.

📝 Enhancement Note: The interview preparation advice is directly transferable to operations roles. Strategy questions often focus on process improvement, stakeholder management, and the application of technology (like AI). The emphasis on quantifying impact and demonstrating a clear process is fundamental for operations interviews. Understanding the company's business objectives and GTM strategy is also crucial for operations candidates.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on SmartRecruiters.
• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight experience with enterprise software, customer/partner experience research, AI integration, and driving product strategy. Select 1-2 projects for your portfolio that best showcase your ability to translate complex data into actionable insights and measurable impact.
• Resume Optimization: Clearly articulate your years of experience, specific research methodologies used, and any quantifiable achievements. Use keywords from the job description (e.g., "customer-centered research," "AI integration," "usability testing," "product strategy").
• Interview Preparation: Practice articulating your research process and presenting your portfolio projects. Prepare specific examples for strategy, collaboration, and AI-related questions, focusing on how your work drives business outcomes.
• Company Research: Thoroughly research ServiceNow's platform, its target markets, and its approach to customer and partner experiences. Understand their commitment to AI and workflow automation to better align your responses with their business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.