Senior UX Researcher at Nexi Career Site

📍 Job Overview

Job Title: Senior UX Researcher Company: Nexi Location: Denmark Job Type: Full-time Category: UX Research / Design Operations Date Posted: 2025-08-14 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

Drive end-to-end user research projects, translating complex business needs into actionable insights for product teams.
Develop, present, and activate user insights through engaging, data-driven presentations to influence user-centered product decisions.
Facilitate design-thinking processes and collaborate closely with Designers and Product Managers to enhance user experience and engagement.
Continuously refine and adapt research methodologies, tools, and workflows to improve team efficiency and maintain leading research practices.
Act as a subject matter expert, championing customer centricity and elevating the research capabilities within the organization.

📝 Enhancement Note: While the role is titled "Senior UX Researcher," the core responsibilities and emphasis on "business-oriented and operational output," "activating user insights throughout the design process," and "improving team efficiency" strongly indicate a need for strong operations and process management skills within the UX domain. This role bridges user research with the operational execution of design insights, making it a hybrid UX/Design Operations function.

📈 Primary Responsibilities

Lead the planning, execution, and analysis of comprehensive user research studies (qualitative and quantitative) across the product lifecycle for digital merchant- and partner-facing solutions.
Translate complex research findings into clear, compelling, and actionable insights, often through presentations, reports, and workshops, tailored for diverse stakeholder audiences including Product Managers, Designers, Engineers, and leadership.
Design and facilitate design-thinking workshops and creative collaboration sessions to effectively activate user insights and drive innovative solutions.
Partner closely with Product Managers and UX Designers to integrate user insights into product strategy, feature development, and iterative design improvements, ensuring a user-centric approach.
Champion customer centricity by educating and inspiring cross-functional teams on the importance of user research and its impact on business outcomes.
Develop and maintain research documentation, repositories, and best practices to build a scalable and efficient research function within the design team.
Proactively identify opportunities to improve research processes, methodologies, and tooling to enhance team efficiency and research quality.
Stay abreast of emerging trends in UX research, design thinking, and the payments industry to ensure Nexi remains at the forefront of user experience innovation.

📝 Enhancement Note: The emphasis on "activating user insights," "design-thinking processes," and "improving team efficiency" suggests a need for the candidate to not only conduct research but also to operationalize the findings and streamline the research-to-action pipeline. This includes process design and implementation for insight activation.

🎓 Skills & Qualifications

Education:

A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field, or equivalent practical experience.

Experience:

A minimum of 5 years of progressive experience in user experience research, with a significant portion focused on digital products.
Proven experience working within large organizations or collaborating with large organizations via agencies, demonstrating an understanding of complex stakeholder environments.
Demonstrated success in independently scoping, planning, and executing a variety of user research projects from inception to completion.
Substantial experience in translating research insights into actionable recommendations and actively facilitating their integration into product development and design processes.

Required Skills:

User Research Expertise: Proficient in a wide range of qualitative and quantitative research methodologies (e.g., user interviews, usability testing, surveys, contextual inquiry, card sorting, diary studies).
Insight Activation & Storytelling: Exceptional ability to synthesize complex data into compelling narratives and clear, actionable insights that resonate with and influence diverse stakeholders. Strong presentation and communication skills are critical.
Design Thinking Facilitation: Experience in designing and leading design-thinking workshops, brainstorming sessions, and other collaborative activities to foster innovation and user-centric problem-solving.
Cross-functional Collaboration: Proven ability to work effectively with Product Managers, UX Designers, engineers, and business stakeholders, fostering strong partnerships and ensuring research is integrated into the product lifecycle.
Process Improvement: Aptitude for analyzing and optimizing research workflows and methodologies to enhance team efficiency, scalability, and impact.
Business Acumen: Ability to connect user research findings to business objectives and operational outcomes, demonstrating a strategic, business-oriented approach.
English Fluency: Excellent written and verbal communication skills in English.

Preferred Skills:

Workshop Design & Facilitation: Experience designing and facilitating creative workshops, design sprints, or co-creation sessions.
Inspiration & Motivation: Ability to inspire, motivate, and foster positive collaboration across teams and at all levels of the organization.
Proactive Learning: A proactive mindset towards continuous learning and professional development, both individually and as a contributor to team growth.
Language Proficiency: Italian or Danish language skills would be considered a strong asset.

📝 Enhancement Note: The "business-oriented and operational output" requirement suggests a need for candidates to demonstrate not just research findings, but also how those findings are operationalized for business impact. This implies a need for skills in process mapping, workflow design, and ROI articulation for research initiatives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Demonstrate end-to-end user research project ownership, showcasing the entire research lifecycle from problem definition to insight delivery and activation.
Include case studies that explicitly detail how user insights were translated into tangible product improvements or strategic business decisions, highlighting the impact.
Showcase examples of synthesizing complex research data into easily digestible and actionable outputs for various stakeholder groups.
Evidence of experience in designing and facilitating design-thinking or collaborative workshops that led to concrete outcomes.
Portfolio pieces should clearly articulate the research methodology used, the rationale behind choices, and the resulting impact on user experience and business objectives.

Process Documentation:

Provide examples or descriptions of how you have documented research processes, findings, and recommendations to ensure knowledge sharing and consistent application within teams.
Illustrate how you have contributed to or led the improvement of research workflows, tools, or operational efficiencies within a UX or product development context.
Showcase your ability to create systematic, business-oriented outputs from research activities that can be readily integrated into operational planning.

📝 Enhancement Note: Given the emphasis on "activating user insights" and "improving team efficiency," a strong portfolio should include examples of how research processes were documented, systematized, and used to drive operational improvements or product enhancements. This goes beyond presenting findings to demonstrating process ownership and optimization.

💵 Compensation & Benefits

Salary Range:

Estimated Range: €65,000 - €90,000 per year (approximately 480,000 - 670,000 DKK).
Methodology: This estimate is based on industry benchmarks for Senior UX Researchers in Denmark, considering the company's international presence and the role's seniority. Factors such as location (Denmark), experience level (5-10 years), and the specific responsibilities (leading end-to-end research, stakeholder management, process improvement) were factored in. Salary data was cross-referenced from reputable sources like Glassdoor, LinkedIn Salary, and local Danish salary guides for tech roles.

Benefits:

Attractive Salary package: Competitive base salary reflecting expertise and contributions.
Comprehensive Benefits: A well-rounded benefits package designed to support employee well-being and professional growth.
Tech Equipment: Provision of the latest technology and tools necessary to perform the role effectively.
International Team Collaboration: Opportunity to work with and learn from a diverse team of experts across various European countries.
Structured Training & Development: Access to Nexi's "PayTech University" for hands-on experience and structured training programs aimed at accelerating career development.
Professional Growth: Opportunities for hands-on experience and continuous learning within a dynamic global environment.

Working Hours:

The role is assumed to be a standard full-time position, likely around 37-40 hours per week, typical for Denmark. While specific flexibility isn't detailed, the emphasis on international collaboration suggests potential for varied working hours to accommodate different time zones.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for a Senior UX Researcher in Denmark with 5-10 years of experience. The specific offer will depend on the candidate's qualifications, interview performance, and Nexi's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Payments Sector. Nexi is a prominent player in the European digital payments space, focusing on providing innovative solutions for merchants and partners. Company Size: 10,000+ employees across 25 countries. This indicates a large, established, and geographically diverse organization, offering significant opportunities for exposure to complex business challenges and cross-cultural collaboration. Founded: Nexi has a history rooted in Italian financial services, evolving through mergers and acquisitions to become a leading European payment solutions provider. This background suggests a blend of established financial sector discipline with a modern, innovation-driven FinTech approach.

Team Structure:

The Senior UX Researcher will join a collaborative and forward-thinking design team.
This team likely operates within a larger product development or digital transformation department, with direct reporting lines to a Head of Design, UX Lead, or Product Management leadership.
Close collaboration is expected with Product Managers, UX Designers, and potentially marketing and business stakeholders, requiring strong stakeholder management and communication skills.

Methodology:

Data-Driven Insights: A strong emphasis on leveraging user research to drive product decisions and enhance customer centricity.
Agile & Iterative Development: Likely operates within agile frameworks, requiring research to be integrated into iterative product development cycles.
Process Optimization: A focus on improving team efficiency and research capabilities, suggesting an openness to adopting new methodologies and tools.
Cross-functional Alignment: Encourages collaboration and knowledge sharing across different functions to ensure a unified approach to product development.

Company Website: https://www.nexigroup.com/en/

📝 Enhancement Note: The company's international scale and focus on FinTech imply a dynamic environment where efficiency, data-driven decision-making, and robust processes are crucial for success. The role of a Senior UX Researcher here is not just about gathering insights but also about operationalizing them within a complex, large-scale organization.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a senior individual contributor level within the UX and Design operations spectrum. It requires a high degree of autonomy in managing research projects and influencing product strategy, while also contributing to the broader development of research practices. The "Senior" title implies leadership in expertise and mentorship potential.

Reporting Structure:

The Senior UX Researcher will likely report to a UX Lead, Head of Design, or a Director of Product.
They will work closely with cross-functional teams, including Product Management, UX Design, Engineering, and potentially Marketing and Sales Operations, requiring effective collaboration across different organizational units.

Operations Impact:

The role has a direct impact on the usability, effectiveness, and adoption of Nexi's digital merchant- and partner-facing products.
By ensuring user needs are met, the Senior UX Researcher contributes to increased customer satisfaction, engagement, and ultimately, revenue growth and operational efficiency for Nexi and its clients.
The emphasis on activating insights and improving processes also contributes to the overall efficiency and effectiveness of the design and product development operations.

Growth Opportunities:

Leadership in Research: Opportunity to lead research initiatives, mentor junior researchers, and shape research strategy and operations within Nexi.
Specialization: Potential to specialize in specific areas of UX research or deepen expertise in the FinTech/payments domain.
Process Development: Contribute to building and refining the operational framework for UX research and insight activation across the organization.
Cross-functional Mobility: Exposure to various product lines and business functions within Nexi can open doors to roles in Product Management, Design Strategy, or even specific operational roles within FinTech.
PayTech University: Formal training and development programs offer structured learning paths to enhance skills and advance career progression within Nexi.

📝 Enhancement Note: The role offers a clear path for growth into research leadership, process ownership within UX operations, or broader product strategy roles, leveraging both deep research expertise and operational acumen.

🌐 Work Environment

Office Type: The role is based at Nexi's Vibenshuset location, suggesting a modern office environment conducive to collaboration and innovation. As an on-site role, it will offer a structured workspace with the typical amenities of a corporate office.

Office Location(s): Denmark. The specific city is not mentioned, but Vibenshuset is a known office complex in Copenhagen.

Accessibility: Copenhagen is well-connected by public transport, making it accessible for local and potentially regional commuters.

Workspace Context:

Collaborative Hub: The office environment is designed to foster collaboration, with spaces for team meetings, workshops, and informal discussions.
Tools & Technology: Access to necessary technological infrastructure and tools to support research activities and digital collaboration.
Team Interaction: Frequent opportunities for direct interaction with Designers, Product Managers, and other team members, facilitating seamless communication and workflow integration.

Work Schedule:

Standard full-time working hours are expected, likely aligned with Danish work culture (e.g., 37-40 hours per week). The international nature of the company might necessitate some flexibility to coordinate with teams in different time zones.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which is often beneficial for design thinking processes and team cohesion. The office environment in Vibenshuset is likely equipped to support these collaborative activities.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of your CV and portfolio to assess qualifications and experience against the role requirements.
Hiring Manager Interview: A discussion with the hiring manager to explore your background, research philosophy, and suitability for the team and role. Expect questions about your approach to research, stakeholder management, and driving impact.
Skills Assessment/Case Study: You may be asked to complete a take-home assignment or a live case study. This will likely involve analyzing a research problem, proposing a research plan, or presenting a past project. Focus on demonstrating your process, strategic thinking, and ability to communicate insights effectively.
Team Interviews: Meetings with potential cross-functional colleagues (e.g., UX Designers, Product Managers) to assess collaboration style, communication skills, and cultural fit.
Final Interview: Potentially with senior leadership to discuss your strategic vision and long-term potential within Nexi.

Portfolio Review Tips:

Showcase Impact: Prioritize case studies that clearly demonstrate how your research influenced product decisions and led to measurable improvements in user experience or business outcomes. Quantify impact whenever possible.
Highlight Process: Detail your research process from problem definition, methodology selection, execution, analysis, to insight delivery and activation. Explain your rationale for each step.
Demonstrate Synthesis & Storytelling: Select projects where you effectively synthesized complex data into compelling, easy-to-understand narratives. Practice presenting your case studies concisely and engagingly.
Include Operational Aspects: If possible, showcase how you've improved research processes, documented workflows, or contributed to the operational efficiency of research activities.
Tailor to Nexi: Research Nexi's products and values. Frame your portfolio examples to show how your skills align with their business objectives and customer-centric approach in the FinTech space.

Challenge Preparation:

Anticipate Research Scenarios: Be prepared for questions or challenges related to common UX research scenarios in a digital product context, especially within payments.
Process Optimization Thinking: Think about how you would improve research efficiency or insight activation within a large organization.
Stakeholder Management: Prepare examples of how you have managed challenging stakeholder relationships or communicated difficult research findings.
UX & Business Alignment: Be ready to discuss how user needs can be balanced with business requirements and technical constraints.

📝 Enhancement Note: The "activating user insights" and "business-oriented output" requirements suggest that interviewers will be looking for evidence of how you operationalize research findings, not just how you conduct studies. Demonstrating this capability through your portfolio and interview responses will be key.

🛠 Tools & Technology Stack

Primary Tools:

User Research Platforms: Experience with tools for remote usability testing, surveys, and participant recruitment (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).
Collaboration & Whiteboarding: Proficiency with digital whiteboarding tools for workshops and brainstorming (e.g., Miro, Mural).
Prototyping & Design Tools: Familiarity with design software to understand prototypes and collaborate with designers (e.g., Figma, Sketch, Adobe XD).
Data Analysis Tools: Skills in analyzing qualitative and quantitative data, potentially using spreadsheet software (Excel, Google Sheets), statistical tools, or qualitative analysis software (e.g., Dovetail, NVivo).

Analytics & Reporting:

Data Visualization: Ability to create clear and impactful visualizations of research data using tools like Tableau, Power BI, or even advanced Excel/Google Sheets features.
Reporting Software: Experience in generating comprehensive research reports and presentations.

CRM & Automation:

While not a primary focus for UX Research, familiarity with CRM systems (like Salesforce) can provide context on customer data and journey mapping.
Understanding of workflow automation tools might be beneficial for optimizing research processes.

📝 Enhancement Note: While specific tools aren't listed, a strong candidate will likely have experience with a range of industry-standard UX research and collaboration tools. The ability to adapt to new tools and potentially suggest improvements to the existing stack is also valuable.

👥 Team Culture & Values

Operations Values:

Customer Centricity: A deep-seated belief in understanding and prioritizing the user's needs in all product decisions.
Data-Driven Decision Making: Commitment to using research and data to inform strategy and validate hypotheses.
Collaboration & Teamwork: Valuing open communication, shared learning, and collective problem-solving across functions.
Efficiency & Continuous Improvement: A drive to optimize processes, workflows, and methodologies to enhance productivity and impact.
Innovation & Adaptability: Embracing new ideas, technologies, and approaches to stay ahead in the dynamic FinTech landscape.

Collaboration Style:

Cross-functional Integration: Actively seeks to integrate research insights into the workflows of Product Managers, Designers, and other stakeholders.
Partnership Approach: Works as a partner with product teams, providing support and expertise rather than operating in isolation.
Feedback Culture: Open to giving and receiving constructive feedback to foster continuous improvement in research practices and product outcomes.
Knowledge Sharing: Proactively shares learnings and best practices with the team and wider organization.

📝 Enhancement Note: Nexi's focus on innovation and its international presence suggest a culture that values proactive contribution, adaptability, and a collaborative spirit across diverse teams. The emphasis on "activating insights" implies that collaboration extends beyond sharing findings to actively working with teams to implement them.

⚡ Challenges & Growth Opportunities

Challenges:

Insight Activation at Scale: Translating research findings into actionable changes across multiple product teams and stakeholders in a large organization can be challenging. Developing strategies to overcome resistance to change and ensure insights are consistently applied is key.
Balancing Research Rigor with Business Agility: The fast-paced FinTech environment requires research to be both thorough and timely, often necessitating creative approaches to gather insights quickly and efficiently.
Cross-Cultural Communication: Working within an international team requires strong communication skills to bridge cultural nuances and ensure clear understanding across different regions.
Measuring Research Impact: Quantifying the direct impact of user research on business metrics can be difficult. Developing methods to track and demonstrate the ROI of research efforts will be crucial.

Learning & Development Opportunities:

Advanced Research Methodologies: Opportunities to explore and implement cutting-edge research techniques.
FinTech Domain Expertise: Deepen understanding of the payments industry, its regulations, and user behaviors within this sector.
Process & Operations Development: Contribute to building and scaling the UX research function and its operational processes within Nexi.
Leadership & Mentorship: Potential to take on leadership roles within research projects and mentor junior team members.
Formal Training: Access to Nexi's "PayTech University" for structured learning and career advancement.

📝 Enhancement Note: The challenges presented are common in large, international organizations. The growth opportunities are tied to developing expertise not only in research but also in operationalizing those insights within a complex business structure.

💡 Interview Preparation

Strategy Questions:

Research Strategy: "How would you approach understanding user needs for a new feature in our digital merchant portal?" or "Describe a time you had to adapt your research plan due to unexpected constraints." Focus on your process, stakeholder alignment, and outcome.
Insight Activation: "Tell me about a time you successfully activated user insights that led to a significant product change. How did you influence stakeholders?" Prepare to discuss your storytelling, presentation, and persuasion techniques.
Process Improvement: "How have you improved research efficiency or workflows in your previous roles? What was the impact?" Be ready to share specific examples of process optimization.
Collaboration: "Describe your experience working with product managers and designers. How do you ensure research findings are integrated effectively?" Highlight your partnership approach.

Company & Culture Questions:

Research Nexi: Understand Nexi's business, its products (merchant solutions, payment processing), and its mission. Familiarize yourself with their recent developments and competitors.
Values Alignment: Reflect on how your personal values and work style align with Nexi's emphasis on customer centricity, collaboration, and innovation. Prepare examples that demonstrate this alignment.
International Context: Consider how you would navigate working in a large, international organization with diverse teams.

Portfolio Presentation Strategy:

Structure Your Narrative: For each portfolio piece, follow a clear structure: Problem/Opportunity -> Your Role -> Methodology -> Process -> Key Insights -> Impact/Outcome.
Quantify Impact: Whenever possible, use data to demonstrate the impact of your work (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%", "informed a product decision that led to Z revenue increase").
Focus on Activation: Explicitly show how your insights were used. Did they lead to new features, design changes, or strategic shifts?
Highlight Operational Contributions: If you have examples of process improvements or documentation, present these as well, showcasing your ability to enhance operational efficiency.
Practice Conciseness: Be prepared to present case studies within a set time limit, focusing on the most impactful aspects.

📝 Enhancement Note: Given the emphasis on "activating insights" and "business-oriented output," your interview preparation should strongly focus on demonstrating how you operationalize research and deliver tangible business value, rather than just detailing research methodologies.

📌 Application Steps

To apply for this Senior UX Researcher position:

Submit your application through the Nexi Career Site via the provided URL.
Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating end-to-end research project ownership, insight activation, and measurable impact. Prioritize examples that showcase your ability to translate complex findings into actionable business outputs. Select 2-3 strongest examples that align with Nexi's focus on digital merchant and partner solutions.
Resume Optimization: Tailor your resume to highlight keywords such as "user research," "UX research," "design thinking," "insight activation," "stakeholder management," "process improvement," "usability testing," and "qualitative/quantitative research." Quantify your achievements with specific metrics where possible.
Interview Preparation: Practice presenting your portfolio case studies, focusing on the "problem, process, insights, impact" structure. Prepare to discuss your approach to research strategy, stakeholder collaboration, and driving user centricity within a business context. Be ready to articulate how you operationalize research findings.
Company Research: Invest time in understanding Nexi's business, its offerings in the payment industry, its target users (merchants, partners), and its company culture and values. This will allow you to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior UX Researcher