Senior UX Designer, Shopping Experience

📍 Job Overview

Job Title: Senior UX Designer, Shopping Experience

Company: SeatGeek

Location: Remote - United States

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-02-05

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Fully Remote (United States)

🚀 Role Summary

• Lead the strategic design and evolution of SeatGeek's critical event page, a key touchpoint in the fan's ticket purchasing journey.

• Drive impactful user experiences by blending user research, data analysis, and domain expertise to simplify complex ticketing scenarios.

• Collaborate closely with engineering, product management, and analytics teams to execute a roadmap of both incremental improvements and innovative, differentiated features.

• Champion the integration of emerging technologies and AI to redefine how fans discover and select tickets, staying ahead of consumer shopping trends.

• Foster a collaborative design environment, providing mentorship to junior designers and contributing to the overall UX team's growth and best practices.

📝 Enhancement Note: While the title is "Senior UX Designer," the responsibilities and experience requirements (4+ years, shipping impactful consumer products, leading cross-functional teams) strongly suggest a role with significant strategic influence and ownership, aligning with a Senior Product Designer or Lead UX Designer capacity in many organizations. The focus on defining vision and strategy, alongside execution, indicates a high level of autonomy and impact.

📈 Primary Responsibilities

• Develop and refine the strategic vision and roadmap for SeatGeek’s event screen experience, directly influencing how millions of fans make purchasing decisions.

• Design and execute end-to-end user experiences for the event page, translating complex ticketing options into intuitive and engaging interfaces.

• Conduct and leverage user research, usability testing, and data analytics to identify user pain points and opportunities for experience enhancement.

• Collaborate effectively with cross-functional partners (Product Managers, Engineers, Data Analysts) to ensure seamless product development and successful feature launches.

• Explore and advocate for innovative content integrations (e.g., video, interactive maps, view-from-seat visualizations) to enrich the fan's decision-making process.

• Stay abreast of evolving consumer shopping behaviors, AI advancements, and emerging technologies to inform design strategies and maintain a competitive edge.

• Build and nurture relationships with internal stakeholders, including marketing and operations teams, to align on content strategy and fan experience improvements.

• Mentor and guide early-career designers, contributing to the team's skill development and fostering a culture of design excellence and continuous learning.

• Act as a design advocate within the broader organization, communicating the value and impact of the event screen experience and collaborating with other design teams on enterprise-wide use cases.

📝 Enhancement Note: The description emphasizes "shipping impactful consumer products" and "leading cross-functional teams," suggesting this role requires not just design execution but also strong project management, stakeholder influence, and a focus on measurable business outcomes. The mention of "zero-to-one initiatives" points to a need for strategic thinking and the ability to build features from conception.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is typically expected for senior roles. Equivalent practical experience will also be considered.

Experience: 4+ years of professional product design experience, with a proven track record of shipping impactful consumer-facing products at scale, preferably within marketplace or mobile environments. Experience with both iterative, experiment-driven design and initiating entirely new product features ("zero-to-one") is crucial.

Required Skills:

• Demonstrated expertise in User Experience (UX) design principles and best practices.

• Proven ability to translate complex user needs and business requirements into elegant, intuitive digital experiences.

• Strong customer empathy with a deep understanding of user-centered design methodologies.

• Excellent visual design skills and a keen eye for aesthetics and usability.

• Proficiency in modern prototyping and design tools such as Figma, Sketch, Adobe Creative Suite, or similar.

• Strong data fluency, including the ability to interpret user research, analytics, and A/B testing results to inform design decisions.

• Exceptional communication, presentation, and storytelling skills, with the ability to articulate design rationale to diverse audiences.

• Proven experience leading cross-functional teams and driving projects to successful completion with a sense of urgency.

• Curiosity and a demonstrated interest in emerging technologies, including AI, and their application to user problems.

Preferred Skills:

• Experience within the ticketing industry or e-commerce marketplaces.

• Prior experience leveraging rich media like video, images, or user-generated content to enhance user experiences.

• Familiarity with agile development methodologies.

• Experience mentoring junior designers or leading design initiatives within a team.

📝 Enhancement Note: The mention of "Loveable, or Claude" alongside Figma suggests familiarity with a range of prototyping and potentially AI-assisted design tools, though Figma is explicitly called out as a proficiency requirement. The emphasis on data fluency and collaboration with analysts indicates that a strong analytical mindset is as important as creative design skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 4+ years of professional product design work, demonstrating impact on consumer products at scale.

• Include case studies that highlight experience in both iterative, experiment-driven design approaches and "zero-to-one" product initiatives.

• Present examples of marketplace and mobile product designs, if applicable.

• Clearly articulate your role and contributions within each project, especially concerning cross-functional collaboration.

Process Documentation:

• Case studies should detail your design process, from initial research and ideation through to execution and iteration.

• Show how you utilized user data, research insights, and analytics to inform your design decisions and measure impact.

• Illustrate your ability to collaborate with engineering, product, and analytics teams.

• For "zero-to-one" initiatives, outline the strategic thinking, problem definition, and validation processes.

📝 Enhancement Note: Given the role's focus on the "event page" and "shopping experience," portfolios should ideally include examples of complex decision-making flows, conversion optimization, or user onboarding within a transactional context. Demonstrating how designs abstract away complexity and create excitement will be key.

💵 Compensation & Benefits

Salary Range: $130,000 - $188,000 USD per year. This range is an estimate based on stated compensation and SeatGeek's typical compensation structures for similar roles and experience levels in the US market. Actual compensation will be determined by a candidate's specific qualifications, experience, and location.

Benefits:

• Equity stake in the company.

• Flexible work environment with the option to work fully remotely or in-office as desired.

• Work-From-Home (WFH) stipend to support home office setup.

• Unlimited Paid Time Off (PTO).

• Up to 16 weeks of fully paid family leave.

• 401(k) matching program.

• Student loan matching program.

• Comprehensive health, vision, dental, and life insurance.

• Up to $25,000 towards family building, reproductive health services, and Gender-affirming care.

• Annual wellness stipend of $500.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical (healthcare).

• $120 monthly stipend for tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.

Working Hours: Approximately 40 hours per week, with flexibility offered due to the remote work arrangement.

📝 Enhancement Note: The provided salary range is explicit. The extensive benefits package underscores SeatGeek's commitment to employee well-being, work-life balance, and supporting diverse employee needs, which is particularly attractive for senior talent. The ticket stipend is a unique perk directly aligned with the company's industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment, Ticketing Technology, E-commerce Marketplace. SeatGeek operates within a dynamic and competitive industry, focused on modernizing the ticketing experience through technology.

Company Size: SeatGeek is a significant player in the tech and entertainment space. While exact numbers fluctuate, they are typically considered a mid-to-large-sized tech company with hundreds of employees, indicating a structured yet agile environment.

Founded: SeatGeek was founded in 2009, giving it over a decade of experience in the industry, allowing for established processes and a mature understanding of the market, while still being innovative.

Team Structure:

• The UX team likely consists of specialized designers (Product Designers, UX Researchers, UI Designers) who collaborate closely with dedicated Product Managers, Engineers, and Data Analysts for specific product areas.

• Reporting lines would typically lead to a Head of Product Design or VP of Product, with direct collaboration across product pods or feature teams.

Methodology:

• Data-driven decision-making is a core tenet, with a strong emphasis on UX research, A/B testing, and analytics to validate design hypotheses and measure impact.

• Agile methodologies are likely employed for iterative development, fostering continuous improvement and quick adaptation to market feedback.

• User-centered design principles guide the creation of intuitive and empathetic experiences that prioritize the fan's journey.

Company Website: https://seatgeek.com/

📝 Enhancement Note: The company's mission to "simplify and modernize the ticketing industry" and its "fan-first attitude" suggest a culture that values innovation, customer advocacy, and a passion for live events. The company's growth and established presence imply a stable yet evolving work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, indicating a mid-to-senior level of experience. It involves significant autonomy, strategic input, and the ability to lead design initiatives for a critical product surface. This level typically requires 4-7 years of experience and the capacity to mentor others.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead, Head of Product Design, or VP of Product. They will work closely within product pods, collaborating daily with Product Managers, Engineers, and Data Analysts, and will also engage with other UX designers across the company for alignment and knowledge sharing.

Operations Impact: The event page is a pivotal point in the fan's decision-making process, directly impacting conversion rates, ticket sales, and overall customer satisfaction. A Senior UX Designer in this role has a substantial opportunity to influence revenue, customer loyalty, and SeatGeek's market position by creating a superior, intuitive, and exciting shopping experience.

Growth Opportunities:

• Skill Advancement: Deepen expertise in complex marketplace design, AI integration, and advanced UX research methodologies. Potential to lead design for other critical product areas.

• Leadership Development: Opportunity to mentor junior designers, lead design sprints, and contribute to shaping the UX team's strategy and processes. Potential for advancement into Lead UX Designer or Design Manager roles.

• Industry Exposure: Gain significant experience in the fast-paced live entertainment and ticketing tech industry, a niche with unique design challenges and opportunities.

📝 Enhancement Note: The emphasis on "building on our vision and strategy" and "defining the future" suggests this role offers significant potential for strategic impact and career growth beyond individual contribution, paving the way for leadership opportunities within product design.

🌐 Work Environment

Office Type: SeatGeek offers a flexible work environment, allowing employees to choose their work arrangement, including working 100% remotely within the United States. This suggests a trust-based culture that prioritizes outcomes over physical presence.

Office Location(s): While the role is remote, SeatGeek has physical office locations (e.g., New York City). This indicates a company with established hubs and a hybrid-friendly infrastructure, even for fully remote roles.

Workspace Context:

• Remote work setup supported by a WFH stipend, enabling employees to create productive home office environments.

• Access to digital collaboration tools enhances teamwork and communication regardless of location.

• The company culture fosters a collaborative spirit, encouraging interaction and knowledge sharing among team members, even when distributed.

• Opportunities to connect with colleagues through virtual events, team meetings, and potential in-person gatherings.

Work Schedule: The standard working hours are approximately 40 hours per week. The remote flexibility allows for a degree of autonomy in managing one's schedule, balancing focused work on design tasks with personal commitments, provided project deadlines and collaboration needs are met.

📝 Enhancement Note: The "flexible work environment" and "100% remotely" options are key differentiators. For a Senior UX Designer, the ability to structure their workday to accommodate deep focus sessions for complex design challenges, balanced with collaborative work, is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review your application and resume, assessing alignment with the core requirements.

• Portfolio Review & Initial Interview: You may be asked to submit a portfolio and have an initial conversation with a hiring manager or senior designer to discuss your experience and approach.

• Design Challenge/Case Study: A common step for UX roles, this could involve a take-home assignment or a live whiteboarding session focused on a specific design problem related to the event page experience.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially Data Analysts to assess collaboration skills, technical understanding, and alignment with team dynamics.

• Final Interview: A conversation with a senior leader (e.g., Head of Product Design, VP of Product) to discuss strategic thinking, leadership potential, and overall cultural fit.

Portfolio Review Tips:

• Curate Strategically: Focus on 2-3 of your most impactful projects that best demonstrate your skills in complex consumer product design, marketplace dynamics, and shipping to scale.

• Emphasize Process: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing, iteration), the tools you used, and the measurable impact of your work.

• Showcase Impact: Quantify results whenever possible (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times).

• Highlight Collaboration: Detail how you worked with cross-functional teams (PMs, Engineers, Analysts) and how you leveraged their input.

• Address Complexity: Explicitly show how you simplified complex user flows or data presentation, especially relevant to ticketing.

• Tell a Story: Structure your case studies as compelling narratives that highlight your problem-solving abilities and design thinking.

Challenge Preparation:

• Understand the Domain: Research SeatGeek's platform, competitors, and common challenges in the ticketing industry.

• Focus on the Event Page: Think critically about the user journey on an event page – what are the key decisions, information needs, and potential pain points?

• Consider Constraints: Be prepared to discuss how you would balance user needs with business goals, technical limitations, and time constraints.

• Practice Articulation: Be ready to clearly explain your design choices, rationale, and how your proposed solutions address the problem statement.

📝 Enhancement Note: The mention of "AI & emerging technology" and "consumer shopping behavior" suggests that interviewers will be keen to see how candidates incorporate forward-thinking strategies and understand modern consumer expectations into their design solutions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required proficiency tool for prototyping and design.

• Prototyping Tools: Proficiency with modern prototyping tools is essential; this could include Figma, Sketch, Adobe XD, InVision, or similar.

• UX Research Tools: Experience with tools for user interviews, surveys, usability testing (e.g., UserTesting.com, Maze, SurveyMonkey).

• Collaboration Tools: Familiarity with platforms like Slack, Google Workspace, and potentially project management tools like Jira or Asana for cross-functional communication and workflow management.

Analytics & Reporting:

• Data Analysis Tools: While not specified, experience with tools like Google Analytics, Amplitude, Mixpanel, or Tableau would be highly beneficial for understanding user behavior and measuring impact.

• A/B Testing Platforms: Familiarity with running and analyzing A/B tests to optimize designs.

CRM & Automation:

• While not directly a CRM role, understanding how design impacts user journeys within a broader customer lifecycle managed by CRM systems is valuable.

• Familiarity with how design integrates with marketing automation or customer engagement platforms.

📝 Enhancement Note: The requirement for Figma proficiency is critical. Given the role's focus on data and impact, any candidate with experience in data visualization or analytics platforms will have a distinct advantage. The mention of "Claude" and "Loveable" suggests an openness to exploring AI-assisted design tools, which could be a differentiator if candidates have experience here.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of fans, ensuring every design decision prioritizes their experience.

• Data-Driven Innovation: Leveraging data and research to inform strategic decisions, validate hypotheses, and drive measurable improvements.

• Collaboration & Transparency: Working effectively across teams, sharing insights openly, and fostering a supportive environment where diverse perspectives are valued.

• Passion for Live Events: A genuine enthusiasm for the industry and the impact of live experiences, which fuels a desire to create exceptional products.

• Bias for Action & Urgency: A proactive approach to problem-solving, driving initiatives forward with speed and efficiency to achieve ambitious goals.

Collaboration Style:

• Cross-functional Partnership: Designers are integrated into product teams, working closely with PMs, Engineers, and Analysts as essential partners in the development lifecycle.

• Constructive Feedback: A culture that encourages open and honest feedback, both giving and receiving, to continuously improve designs and processes.

• Knowledge Sharing: Active participation in design critiques, team meetings, and sharing best practices to elevate the entire design function.

• Experimentation and Learning: An environment that supports testing new ideas, learning from both successes and failures, and iterating based on insights.

📝 Enhancement Note: The company's mission and the role's emphasis on simplifying complexity and creating excitement suggest a culture that values both pragmatic problem-solving and creative vision. The "fan-first attitude" is likely a cornerstone of their values.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Extreme Complexity: The core challenge is abstracting away the intricate details of ticket pricing, seating charts, view quality, and event specifics into a user-friendly and exciting experience.

• Balancing Diverse Stakeholder Needs: Simultaneously catering to the needs of fans, ticket holders, event organizers, and SeatGeek's business objectives requires careful navigation and prioritization.

• Integrating Emerging Tech: Staying ahead of AI and other emerging technologies and strategically integrating them into the shopping experience effectively, rather than for novelty.

• Driving Impact at Scale: Ensuring that design changes have a measurable positive impact on millions of users and significantly contribute to business outcomes in a competitive market.

Learning & Development Opportunities:

• Deep Domain Expertise: Develop specialized knowledge in the complex and unique challenges of the ticketing and live entertainment marketplace.

• Strategic Design Leadership: Hone skills in defining product vision, strategy, and leading cross-functional teams toward ambitious goals.

• Mentorship and Team Building: Gain experience in mentoring junior designers and contributing to the growth and evolution of a professional UX team.

• Industry Trends: Stay at the forefront of consumer behavior shifts, AI applications, and technological advancements impacting e-commerce and digital experiences.

📝 Enhancement Note: The "challenges" section highlights the sophisticated nature of the role, requiring not just design skills but also strategic thinking, business acumen, and adaptability in a rapidly evolving tech landscape.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing an event page that balances an overwhelming number of ticket options with the need for a delightful and easy user experience?" (Focus on your process for understanding complexity, user needs, and ideation strategies.)

• "Describe a time you led a cross-functional team to launch a significant product feature. What were the challenges, and how did you ensure alignment and drive urgency?" (Prepare a STAR method answer highlighting leadership, collaboration, and outcome.)

Company & Culture Questions:

• "Why SeatGeek, and what excites you about our mission to modernize the ticketing industry?" (Research SeatGeek's values, recent news, and articulate your personal connection.)

• "How would you contribute to SeatGeek's UX team culture and mentorship initiatives?" (Highlight any experience mentoring, leading by example, or fostering collaborative environments.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of the project's goals and your role, then dive into the problem statement, your process, key decisions, and finally, the outcomes.

• Quantify Results: Use data and metrics to showcase the success of your designs. If exact numbers aren't available, discuss the intended impact and how you would measure it.

• Explain Your 'Why': Be articulate about the rationale behind your design choices. What user needs did you address? What trade-offs did you make, and why?

• Demonstrate Collaboration: Explain how you worked with PMs, engineers, and data analysts, and how their input influenced your designs.

• Practice Your Narrative: Rehearse your case study presentations to ensure a smooth, confident, and engaging delivery within the allotted time.

📝 Enhancement Note: Given the role's emphasis on "shipping impactful consumer products" and "leading cross-functional teams," expect questions that probe your ability to deliver tangible results and influence others. Your portfolio presentation should be a clear demonstration of these capabilities.

📌 Application Steps

To apply for this Senior UX Designer position:

• Visit the SeatGeek careers page and submit your application through the provided link.

• Portfolio Customization: Ensure your portfolio prominently features 2-3 case studies that best showcase your experience in complex consumer product design, marketplace dynamics, and delivering measurable impact. Tailor your descriptions to highlight how you simplified complex user journeys and drove business outcomes.

• Resume Optimization: Update your resume to clearly highlight your 4+ years of experience shipping impactful consumer products, your proficiency in Figma and other design tools, your data fluency, and your experience leading cross-functional initiatives. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare specific examples for questions related to collaboration, problem-solving, and handling complexity. Rehearse your portfolio presentation.

• Company Research: Thoroughly research SeatGeek's mission, products, and recent news. Understand their position in the ticketing industry and identify aspects of their culture or product that particularly resonate with you.

⚠️ Important Notice: This enhanced job description incorporates AI-generated insights based on the provided input and industry standards. While detailed, it is crucial to verify all specifics, especially regarding responsibilities, qualifications, and compensation, directly with SeatGeek during the application and interview process.