Senior UX Designer - Senior Associate

📍 Job Overview

Job Title: Senior UX Designer - Senior Associate Company: PwC Location: Dallas, Texas, United States (with potential for Tampa, FL; Chicago, IL; Washington, D.C.) Job Type: Full-Time Category: Design & Product Innovation (Revenue Operations/GTM Focused) Date Posted: October 27, 2025 Experience Level: Mid-Level to Senior (3-5+ years) Remote Status: On-site (up to 20% travel)

🚀 Role Summary

• This role is pivotal in enhancing the user experience for AI-powered and data-driven products, directly impacting client engagement and product adoption within PwC's software and product innovation practice.
• You will be instrumental in designing user-centric, accessible, and elegant interfaces, ensuring seamless end-to-end user journeys for complex technological solutions.
• This position offers a unique opportunity to contribute to the strategic direction of user experience design, leveraging insights from user feedback and market trends to refine offerings.
• As a Senior Associate, you are expected to mentor junior designers, fostering a culture of design excellence and continuous improvement within the team.

📝 Enhancement Note: While the primary focus is UX Design, this role has strong GTM implications. Effective UX directly influences product adoption, client satisfaction, and ultimately, revenue generation. The emphasis on AI and data-driven products suggests a need to understand how design impacts the adoption and effectiveness of solutions that support revenue operations, sales enablement, and customer success initiatives. The "Senior Associate" title implies a blend of hands-on design work and emerging leadership responsibilities, aligning with the growth trajectory of operations professionals.

📈 Primary Responsibilities

• Lead User Experience Design: Design and iterate on user-centric, accessible, and elegant interfaces for AI-powered and data-driven products, ensuring a high standard of user experience.
• Mentorship & Team Development: Mentor and guide junior UX designers, providing constructive feedback, sharing best practices, and fostering their professional growth within the design discipline.
• Cross-functional Collaboration: Work closely with product managers, engineers, and other stakeholders to translate business requirements and user needs into intuitive and effective design solutions.
• User Research & Feedback Analysis: Conduct and analyze user research, usability testing, and user feedback to identify pain points, validate design decisions, and inform iterative improvements to product offerings.
• Innovation & Problem Solving: Drive innovation in user experience through creative problem-solving, exploring new design approaches, and leveraging emerging technologies like AI-assisted design tools.
• Process Refinement: Contribute to the refinement of design processes, methodologies, and best practices within the team, particularly in agile delivery environments.
• Stakeholder Communication: Effectively communicate design concepts, rationale, and user insights to diverse stakeholders, including senior leadership, through compelling presentations and documentation.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution and leadership. For operations professionals, this translates to understanding how design impacts the adoption of tools and processes that drive revenue. Analyzing user feedback for design improvements directly mirrors analyzing operational data for process optimization. The mentorship aspect indicates a need for strong communication and coaching skills, transferable to training sales teams or guiding operations analysts.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree required.
• Master's Degree in Computer Science or a related design field is preferred.

Experience:

• Minimum of 3 years of progressive experience in UX/UI or product design, with a strong emphasis on technology-driven or AI-enabled environments.
• Proven track record of delivering high-quality digital product designs that meet user needs and business objectives.

Required Skills:

• UX/UI Design Expertise: Proficient in creating user flows, wireframes, prototypes, and high-fidelity mockups.
• Design Tools Proficiency: Skilled in industry-standard design tools such as Figma and the Adobe Creative Suite.
• User Research & Testing: Experienced in conducting various forms of user research (e.g., interviews, surveys) and usability testing to gather actionable insights.
• Design Thinking & Agile Methodologies: Solid understanding and practical application of design thinking principles and agile delivery methods for iterative product development.
• User-Centric & Accessible Design: Demonstrated ability to create interfaces that are intuitive, engaging, and adhere to accessibility standards (e.g., WCAG).
• Communication & Presentation: Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale effectively to technical and non-technical audiences.

Preferred Skills:

• AI-Assisted Design Tools: Familiarity with or experience using AI tools to enhance the design process.
• Data Visualization: Ability to design clear and effective data visualizations to communicate complex information.
• Mentoring & Leadership: Experience in mentoring junior designers or leading small design initiatives.
• Product Strategy Acumen: Understanding of how UX design contributes to broader product and business strategy.
• Client-Facing Experience: Experience working with clients in a consulting or agency environment.

📝 Enhancement Note: The blend of technical design skills and strategic thinking is crucial. For operations roles, this translates to understanding how to leverage technology (like AI design tools) to improve efficiency and how to present data-driven insights (like user feedback) to stakeholders. The emphasis on accessibility also aligns with operations' goal of ensuring tools and processes are usable by all team members.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase a minimum of 2-3 comprehensive case studies demonstrating your process from problem definition through to final design solution and impact.
• Problem Definition & User Insights: Clearly articulate the user problem or business challenge addressed, the research methodologies used, and the key user insights uncovered.
• Design Process Documentation: Detail your design process, including user flows, wireframes, prototypes, and high-fidelity mockups, illustrating iterative improvements.
• Impact & Results: Quantify the impact of your designs where possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores), demonstrating ROI.
• Tool Proficiency Showcase: Include examples that highlight your expertise with Figma, Adobe Creative Suite, and any AI-assisted design tools used.

Process Documentation:

• Workflow Design: Demonstrate an understanding of how to map and optimize user workflows to enhance efficiency and reduce friction.
• Iterative Design & Testing: Provide evidence of a systematic approach to iterative design, incorporating user feedback and usability testing results to refine solutions.
• Cross-functional Collaboration: Illustrate how you have collaborated with engineering, product management, and other teams to bring designs to life, managing dependencies and feedback loops.

📝 Enhancement Note: For operations professionals, a portfolio is akin to a process documentation or project success repository. The emphasis on "end-to-end case studies" and "impact & results" directly mirrors the need in operations to showcase process improvements, data analysis projects, and their quantifiable business impact (e.g., cost savings, revenue growth, efficiency gains). The "workflow design" and "iterative design" aspects are core to operations methodology.

💵 Compensation & Benefits

Salary Range: $77,000 - $202,000 USD annually.

• Note: Actual compensation will be determined based on factors such as the candidate's skills, experience, qualifications, and geographic location, in compliance with applicable employment laws.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans.
• Retirement Savings: 401k plan with potential employer contributions.
• Paid Time Off: Generous vacation and holiday pay.
• Leave Policies: Personal and family sick leave to support employee well-being.
• Additional Benefits: Access to a comprehensive benefits package detailed at https://pwc.to/benefits-at-a-glance.

Working Hours:

• Standard full-time hours are assumed to be approximately 40 hours per week.
• Flexibility may be available within project deadlines and team needs, but the role is primarily on-site.

📝 Enhancement Note: The provided salary range is broad, reflecting the "Senior Associate" level and potential for diverse experience within that band. For operations roles, understanding compensation structures and benefits is key to evaluating the overall value proposition of a role. The inclusion of specific leave policies and a link to detailed benefits is standard for comprehensive job descriptions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Technology Consulting (PwC operates across various sectors, with a strong focus on technology, digital transformation, and innovation). Company Size: Large Enterprise (PwC is a global network of firms with over 300,000 employees worldwide). Founded: 1998 (formed by the merger of Coopers & Lybrand and Price Waterhouse).

Team Structure:

• Software & Product Innovation Practice: This role sits within a division dedicated to developing cutting-edge software solutions and driving product innovation.
• User Experience Design Team: You will be part of a specialized UX design team, likely collaborating with other design disciplines, product managers, and engineers.
• Cross-functional Collaboration: Expect to work closely with cross-functional teams including product managers, engineers, data scientists, and potentially client-facing consultants, reflecting a matrixed organizational structure.

Methodology:

• Client-Centric Approach: PwC emphasizes understanding and addressing client needs through tailored solutions.
• Data-Driven Insights: The company leverages data analysis to inform strategies, recommendations, and product development.
• Agile & Iterative Development: Design and development processes often follow agile methodologies, promoting flexibility and rapid iteration.
• Professional & Technical Standards: A strong emphasis is placed on adhering to firm-wide codes of conduct, independence requirements, and professional/technical standards.

Company Website: https://www.pwc.com/

📝 Enhancement Note: PwC's scale and reputation imply a structured, professional environment with high standards. For operations professionals, this means understanding how to navigate large organizations, collaborate across diverse teams, and contribute to projects with significant client impact. The emphasis on "professional and technical standards" is akin to adhering to established operational frameworks and compliance requirements.

📈 Career & Growth Analysis

Operations Career Level: Senior Associate (PwC's Senior Associate level typically involves taking on more responsibility, managing smaller projects or workstreams, and beginning to mentor junior staff. It's a crucial step towards becoming a manager or specialist.) Reporting Structure: Likely reporting to a Design Lead, UX Manager, or Director within the Software & Product Innovation practice. You will also collaborate closely with Product Managers and Engineering Leads. Operations Impact: While this role is in UX design, its impact on revenue operations and GTM is significant. By creating intuitive and effective AI-powered and data-driven products, this role directly influences: - Product Adoption: Easier-to-use interfaces lead to higher adoption rates among clients and internal users. - Client Satisfaction: Positive user experiences enhance client relationships and loyalty. - Efficiency Gains: Well-designed tools can streamline workflows for users, indirectly improving operational efficiency for clients and PwC. - Innovation Pipeline: Contributing to cutting-edge product development positions PwC for future market opportunities.

Growth Opportunities:

• Design Specialization: Deepen expertise in specific areas of UX, such as AI-driven interfaces, data visualization, or accessibility.
• Leadership Development: Progress into roles with greater team leadership, project management, and client management responsibilities.
• Cross-Functional Expertise: Gain exposure to product management, engineering, and consulting disciplines, broadening your understanding of the product lifecycle and business operations.
• Mentorship & Training: Develop strong coaching skills by mentoring junior designers and potentially contributing to internal training programs.
• Industry Exposure: Work on diverse projects across various industries, gaining broad business acumen and understanding of different operational challenges.

📝 Enhancement Note: The "Senior Associate" level is a key transition point in many professional services firms. It signifies moving from primarily executing tasks to taking ownership, influencing outcomes, and guiding others. For operations professionals, this means understanding how to transition from individual contributor to a role that requires strategic input, process oversight, and team enablement. The impact on revenue operations is derived from how well the designed products enable users to perform their jobs more effectively.

🌐 Work Environment

Office Type: Primarily on-site, with potential for hybrid arrangements depending on team and project needs. PwC offices are generally modern, professional spaces designed for collaboration and focused work. Office Location(s):

• Primary: Dallas, Texas (2121 North Pearl Street)
• Potential: Tampa, Florida; Chicago, Illinois; Washington, D.C.
• Travel up to 20% is expected, likely to client sites or other PwC offices for collaboration and project work.

Workspace Context:

• Collaborative Spaces: PwC offices typically offer a mix of open-plan areas, meeting rooms, and quiet zones to support different work styles.
• Technology-Rich Environment: Access to modern technology, including high-performance workstations suitable for design software, and robust network infrastructure.
• Team Interaction: Opportunities for regular interaction with design peers, product managers, engineers, and other professionals, fostering a dynamic exchange of ideas.

Work Schedule:

• Standard business hours are expected, with flexibility often available to accommodate project deadlines and team collaboration needs. The on-site requirement suggests a structured daily presence.

📝 Enhancement Note: The emphasis on "on-site" and "up to 20% travel" is important for candidates evaluating work-life balance and location preferences. For operations roles, understanding the physical workspace and available technology is key to assessing productivity and team integration. The collaborative nature of the environment suggests a culture that values teamwork and knowledge sharing, which is beneficial for operations professionals who often rely on cross-functional input.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest, and cultural fit.
• Hiring Manager Interview: Discussion with the hiring manager focusing on experience, skills, and alignment with the Senior Associate role.
• Portfolio Review & Design Challenge: A critical stage where candidates present their portfolio and may be asked to complete a design exercise or case study walkthrough. This assesses practical skills, problem-solving ability, and communication.
• Team Interviews: Conversations with potential peers and cross-functional collaborators (e.g., Product Managers, Engineers) to evaluate teamwork and collaboration style.
• Final Interview: Potentially with a senior leader to discuss strategic thinking, career aspirations, and overall fit within the PwC framework.

Portfolio Review Tips:

• Storytelling: Frame your portfolio pieces as narratives, clearly outlining the problem, your process, your unique contribution, and the outcome.
• Visual Clarity: Ensure your designs are presented cleanly and professionally, with clear annotations explaining design decisions.
• Process Emphasis: Highlight how you arrived at your solutions, not just the final visuals. Showcase your research, iteration, and problem-solving methodologies.
• Quantify Impact: Wherever possible, include metrics or specific outcomes that demonstrate the success of your designs. For operations roles, this translates to showcasing quantifiable improvements from projects.
• Tailor to PwC: Research PwC's work in AI, data analytics, and consulting. Understand their client base and tailor your presentation to resonate with their business objectives and design philosophy.

Challenge Preparation:

• Understand the Brief: If given a design challenge, ensure you fully understand the problem statement, constraints, and objectives.
• Time Management: Practice working within time limits, prioritizing tasks, and delivering a coherent solution.
• Articulate Rationale: Be prepared to explain your design choices, trade-offs, and assumptions clearly and concisely.
• Focus on Process: Even if you can't complete a full design, demonstrating a strong thought process and methodology is often more important than a polished final output.

📝 Enhancement Note: The interview process in professional services firms like PwC is typically rigorous and multi-staged, designed to assess both technical skills and professional maturity. For operations professionals, the emphasis on "portfolio review" and "design challenge" is directly analogous to case studies, process mapping exercises, or data analysis tasks that might be presented in operations interviews. The advice on storytelling and quantifying impact is universally applicable to demonstrating value in any operations role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary), Adobe Creative Suite (Photoshop, Illustrator, XD).
• Collaboration & Communication: Microsoft Teams, Slack, Zoom, Google Workspace.
• Project Management: Tools like Jira, Asana, or Trello may be used for workflow tracking.

Analytics & Reporting:

• User Analytics: Tools like Google Analytics, Mixpanel, or Amplitude (for understanding user behavior post-launch).
• Data Visualization: Tableau, Power BI, or similar tools for presenting insights derived from user data or market research.

CRM & Automation:

• While not a direct CRM role, familiarity with how design impacts CRM adoption and usage within sales and service operations is beneficial. Understanding how design supports automated workflows is also key.

📝 Enhancement Note: Proficiency in Figma and Adobe Creative Suite is standard for UX designers. For operations roles, the equivalent would be deep expertise in CRM systems (Salesforce, HubSpot), BI tools (Tableau, Power BI), and automation platforms (Zapier, Make). The mention of user analytics and data visualization tools highlights the data-driven nature of the role, a critical component of modern operations.

👥 Team Culture & Values

Operations Values (as inferred from PwC's broader values and the role description):

• Excellence & Quality: Upholding high professional and technical standards in all design work and client interactions.
• Collaboration & Teamwork: Working effectively with diverse teams to achieve shared goals and deliver integrated solutions.
• Client Focus: Understanding and prioritizing client needs to deliver impactful and valuable experiences.
• Innovation & Continuous Improvement: Embracing new ideas, driving creative problem-solving, and consistently seeking ways to enhance designs and processes.
• Integrity & Professionalism: Adhering to PwC's code of conduct and maintaining ethical standards in all engagements.
• Adaptability & Learning: Responding effectively to changing client needs, market trends, and technological advancements, with a commitment to ongoing learning.

Collaboration Style:

• Cross-functional Integration: Actively engaging with engineers, product managers, and business stakeholders to ensure design solutions are feasible, aligned with business goals, and meet user needs.
• Open Communication: Fostering an environment where feedback is shared constructively, and diverse perspectives are valued.
• Mentorship & Knowledge Sharing: A culture of supporting junior team members and sharing best practices to elevate the collective skill set of the design team.

📝 Enhancement Note: PwC's core values often center on trust, integrity, and professional excellence. For operations professionals, these translate to reliability, ethical data handling, and a commitment to delivering measurable results. The emphasis on collaboration and continuous improvement is fundamental to successful operations teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively mediating between ideal user experiences and technical/business limitations, requiring strong negotiation and problem-solving skills.
• Designing for AI & Data Complexity: Creating intuitive interfaces for advanced, data-intensive, and AI-powered applications where user understanding may be nascent.
• Cross-Disciplinary Collaboration: Navigating communication and alignment across diverse teams (design, engineering, product, consulting) with different priorities and technical languages.
• Keeping Pace with Technology: Continuously learning and adapting to new design tools, methodologies, and emerging technologies in the AI and data space.
• Mentoring Emerging Talent: Developing the skills to effectively guide and develop junior designers, ensuring quality and consistency.

Learning & Development Opportunities:

• Specialized Training: Access to PwC's extensive learning and development resources, including courses on AI, data analytics, design thinking, and leadership.
• Industry Conferences & Workshops: Opportunities to attend relevant design and technology conferences to stay abreast of industry trends.
• Mentorship Programs: Formal and informal mentorship opportunities with senior designers and leaders within PwC.
• Exposure to Diverse Projects: Working on a variety of projects across different industries and client needs provides broad exposure and skill development.
• Leadership Track: Clear pathways for career progression into more senior design, management, or consulting roles.

📝 Enhancement Note: Identifying potential challenges and understanding the associated growth opportunities is critical for operations professionals. Many challenges in UX design—balancing constraints, cross-functional collaboration, and continuous learning—are mirrored in operations roles. The growth opportunities emphasize skill enhancement and career advancement, which are key considerations for anyone in an operations discipline.

💡 Interview Preparation

Strategy Questions:

• Problem Solving: "Describe a time you had to design a complex feature for an AI-powered product. What was your process, and what were the key challenges?" (Focus on your approach to understanding AI capabilities, user education, and iterating on the design.)
• Collaboration: "How do you collaborate with engineers and product managers to ensure a design is technically feasible and meets business objectives?" (Emphasize your communication style, negotiation skills, and understanding of development cycles.)
• User-Centricity: "Walk me through a project where user feedback significantly changed your initial design direction. What did you learn?" (Highlight your ability to listen, adapt, and prioritize user needs.)

Company & Culture Questions:

• PwC Context: "How do you see your UX design skills contributing to PwC's role as a professional services and technology consulting firm?" (Connect your skills to client impact, innovation, and problem-solving.)
• Team Dynamics: "Describe your experience mentoring junior designers or working within a cross-functional team. What is your preferred collaboration style?" (Showcase your teamwork, leadership potential, and communication skills.)
• Innovation: "What trends in AI-assisted design or data visualization are you most excited about, and how might they be applied to PwC's offerings?" (Demonstrate forward-thinking and industry awareness.)

Portfolio Presentation Strategy:

• Start with the "Why": Begin each case study by clearly stating the problem or opportunity and the target audience.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design process and final solutions.
• Explain Your Role: Clearly define your specific contributions, especially if working in a team.
• Highlight Key Decisions: Discuss critical design choices and the rationale behind them, including trade-offs.
• Quantify Results: Present any metrics or outcomes that demonstrate the success of your designs (e.g., user satisfaction, efficiency gains).
• Practice Your Narrative: Rehearse your presentation to ensure a smooth, confident, and concise delivery within the allotted time.

📝 Enhancement Note: Interview preparation for this role involves demonstrating not only design craft but also strategic thinking, problem-solving abilities, and collaborative potential. For operations professionals, the interview strategy is similar: be prepared to articulate your process, quantify your impact, demonstrate problem-solving skills, and showcase your ability to collaborate across functions. The portfolio presentation tips are directly transferable to presenting case studies or project outcomes in an operations interview.

📌 Application Steps

To apply for this Senior UX Designer position:

1. Submit Your Application: Navigate to the PwC Careers portal via the provided URL and complete the online application form.
2. Tailor Your Resume: Ensure your resume highlights your UX/UI design experience, proficiency with key tools (Figma, Adobe Creative Suite), experience with AI/data-driven products, and any mentorship or leadership activities. Use keywords from the job description.
3. Prepare Your Portfolio: Curate 2-3 strong case studies that showcase your end-to-end design process, problem-solving skills, and quantifiable results. Ensure it's easily accessible (e.g., via a personal website or PDF).
4. Research PwC: Familiarize yourself with PwC's services, particularly their work in technology, digital transformation, and AI. Understand their client base and how user experience contributes to their consulting offerings.
5. Practice Your Pitch: Be ready to articulate your experience, design philosophy, and how you can contribute to PwC's innovation goals during interviews. Practice presenting your portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations/industry-standard assumptions. All details should be verified directly with PwC before making application decisions. Key qualifications, responsibilities, and interview processes can evolve.