Senior UX Designer, PMG

📍 Job Overview

Job Title: Senior UX Designer, PMG
Company: Porch Group
Location: MX Remote
Job Type: Full-Time
Category: User Experience (UX) Design / Product Design
Date Posted: 2025-10-08
Experience Level: Mid-Senior Level (5-10 years)
Remote Status: Fully Remote (Mexico)

🚀 Role Summary

• Lead the end-to-end User Experience (UX) design process for the Porch Moving Group (PMG), focusing on B2C, B2B, and CRM applications.
• Shape the long-term vision and strategy for digital products, particularly eCommerce platforms, aimed at simplifying home management for customers, partners, and agents.
• Drive the creation of innovative, user-centered digital products from concept through to implementation, ensuring seamless, intuitive, and visually engaging interfaces.
• Collaborate closely with Product Management, Engineering, Analytics, and other Design teams to deliver exceptional digital experiences that align with user needs and business objectives.

📝 Enhancement Note: While the title is "Senior UX Designer," the responsibilities heavily lean into product strategy and ownership within the PMG. The emphasis on B2B, B2C, and CRM solutions, alongside eCommerce platforms, indicates a role that requires a broad understanding of business operations and customer journeys, not just pure UI/UX execution. This suggests the need for a candidate who can translate complex business requirements into user-friendly digital solutions and contribute to the strategic direction of the PMG.

📈 Primary Responsibilities

• Spearhead the entire UX design lifecycle, encompassing user research, comprehensive wireframing, interactive prototyping, detailed visual design, and rigorous usability testing.
• Partner effectively with Product Managers, Engineers, and Analysts to craft and deliver superior digital experiences that satisfy both user demands and strategic business goals.
• Conduct in-depth user research methodologies, including ethnographic interviews, targeted surveys, and iterative usability studies, to extract actionable insights that directly inform design decisions and product roadmaps.
• Develop, maintain, and evolve robust design systems to ensure design consistency, brand integrity, and scalability across all PMG digital products and platforms.
• Generate high-fidelity, interactive prototypes and detailed user flows, progressing from initial low-fidelity sketches to polished, interactive design artifacts that clearly communicate intended user journeys.
• Champion the user's perspective throughout the product development process by actively incorporating user feedback, iterating on designs based on testing results, and ensuring usability remains a paramount consideration in all project phases.
• Foster a collaborative design environment by working closely with fellow UX designers and cross-functional team members to establish and uphold stringent design standards, comprehensive guidelines, and industry-leading best practices.
• Provide mentorship and guidance to junior designers, offering constructive feedback, technical direction, and support to facilitate their professional development and career growth within the design team.
• Stay abreast of the latest design trends, emerging tools, and cutting-edge technologies to ensure the consistent delivery of innovative and aesthetically advanced design solutions that maintain Porch's competitive edge.

📝 Enhancement Note: The responsibility to "Lead end-to-end UX design processes" and "mentor junior designers" strongly suggests a Senior or Lead UX Designer role, requiring not only execution skills but also strategic thinking and team leadership capabilities. The emphasis on "shaping the user shopping experience from concept to implementation" and "guide the long-term vision and strategy" indicates a significant product strategy component.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Design (e.g., Graphic Design, Interaction Design, Human-Computer Interaction), Computer Science, or a related field, or equivalent practical experience.

Experience:

• 5-10 years of professional experience in UX/Product Design, with a proven track record of designing and shipping successful digital products, ideally within SaaS, eCommerce, or home services industries.
• Demonstrated experience in leading design initiatives from conception through launch, managing multiple projects concurrently.

Required Skills:

• User Research: Proficient in conducting various forms of user research (interviews, surveys, usability testing) to gather qualitative and quantitative data.
• Wireframing & Prototyping: Expertise in creating low-fidelity wireframes, user flows, and high-fidelity interactive prototypes using industry-standard tools (e.g., Figma, Sketch, Adobe XD).
• Visual Design: Strong aesthetic sensibility and ability to translate concepts into visually compelling and user-friendly interfaces, with an understanding of typography, color theory, and layout principles.
• Design Systems: Experience in creating, maintaining, and scaling design systems to ensure consistency and efficiency across multiple products.
• Usability Testing: Skilled in planning, conducting, and analyzing usability tests to identify and address user pain points.
• Cross-Functional Collaboration: Ability to work effectively with Product Managers, Engineers, Marketing, and other stakeholders to achieve shared goals.
• Mentorship: Proven ability to mentor and guide junior designers, fostering their growth and skill development.
• Customer-Centricity: Deep understanding of user-centered design principles and a passion for advocating for the user.

Preferred Skills:

• E-commerce Platforms: Experience designing user experiences for complex eCommerce platforms, including checkout flows, product discovery, and account management.
• SaaS Product Design: Familiarity with designing for Software-as-a-Service (SaaS) products, understanding recurring revenue models and user lifecycle management.
• CRM/Business Operations Tools: Experience designing interfaces for internal business operations tools, CRM systems, or partner portals.
• Agile Methodologies: Experience working within Agile/Scrum development environments.
• Data Analysis for Design: Ability to interpret analytics data to inform design decisions and measure the impact of design changes.

📝 Enhancement Note: The description highlights a need for experience in "customer (B2C), business (B2B), and business operations (CRM) problems" and "launching eCommerce platforms." This indicates a requirement for a UX designer who can handle diverse user types and complex business logic, moving beyond purely consumer-facing applications. The "PMG" acronym likely stands for Porch Moving Group, suggesting a specialization within the company's broader offerings.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design projects that demonstrate your problem-solving process, from initial research and ideation to final execution and iteration.
• Include case studies that highlight your ability to translate user needs and business requirements into intuitive and effective digital solutions, particularly for eCommerce or complex platforms.
• Present clear examples of wireframes, user flows, interactive prototypes, and final visual designs, detailing your role and contributions in each project.
• Demonstrate experience with design systems, providing examples of how you've contributed to or utilized them for consistency and scalability.
• Quantify the impact of your design work where possible, using metrics or case study results to illustrate improvements in user satisfaction, conversion rates, or operational efficiency.

Process Documentation:

• Document your approach to user research, detailing methods used and how insights were synthesized to inform design.
• Illustrate your process for ideation and concept development, including how you explored different design solutions.
• Show your workflow for prototyping and user testing, explaining how feedback was gathered and incorporated.
• Provide examples of how you collaborated with engineering and product teams to ensure successful implementation of designs.

📝 Enhancement Note: For a Senior UX Designer role, a portfolio is crucial. It needs to go beyond just showcasing visuals and demonstrate a deep understanding of the design process, user research methodologies, and the ability to articulate the rationale behind design decisions. For this specific role, emphasizing projects involving eCommerce, B2B interactions, or CRM/operational tools will be highly advantageous.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX Designers with 5-10 years of experience in remote roles within Mexico, the estimated salary range is MXN $700,000 - $1,200,000 MXN annually. This range can vary based on the candidate's specific experience, skill set, and negotiation.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO), including vacation days, sick leave, and public holidays.
• Potential for stock options or equity grants, reflecting the company's growth trajectory.
• Professional development opportunities, including access to training, conferences, and workshops.
• Remote work stipend or home office setup allowance.
• 401(k) or equivalent retirement savings plan (specifics may vary by region).
• Life insurance and disability coverage.
• Opportunities for professional growth and advancement within a growing company.

Working Hours:

• Standard full-time work week, typically 40 hours.
• Flexibility in daily scheduling to accommodate different time zones and personal needs, within the bounds of team collaboration requirements.
• Occasional need to adjust hours to overlap with key stakeholders in different regions.

📝 Enhancement Note: Given the "MX Remote" designation and Porch Group's US headquarters, a competitive salary range needs to be estimated for the Mexican market for a Senior UX role. This estimate uses publicly available salary data for similar roles in Mexico and considers the experience level. Benefits are standard for full-time employees of tech companies, with a note on potential regional variations for retirement plans.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Services Software-as-a-Service (SaaS) and Insurance Technology. Porch Group is a leader in providing software and insurance solutions for the home buying and homeownership lifecycle. Company Size: Porch Group is a publicly traded company (PRCH) that has grown significantly, indicating a medium to large enterprise size with a dynamic and evolving organizational structure. Founded: Founded in 2012, Porch Group has a decade of experience in the market, positioning itself as a stable yet innovative player. Its IPO in 2020 signifies a phase of rapid growth and expansion.

Team Structure:

• The UX Designer will be part of the Porch Moving Group (PMG), a specialized division focusing on home moving logistics and related services.
• Collaboration is expected across Product Management, Engineering, Analytics, Marketing, and potentially other UX designers within the broader Porch organization.
• The role is senior, suggesting potential informal leadership or mentorship over junior team members.

Methodology:

• Porch Group emphasizes a customer-centric approach, aiming to provide the best services for homebuyers and protect the "whole home."
• The company operates in a fast-paced, growth-oriented environment, likely employing Agile methodologies for product development.
• Data-driven decision-making is implied through the mention of Analytics teams.

Company Website: https://porchgroup.com/

📝 Enhancement Note: Integrating the company's mission ("best partner to help homebuyers move, maintain, and fully protect their homes") and its industry (home services SaaS and insurance) provides crucial context for a UX Designer. Understanding Porch's position in the market and its growth trajectory (IPO) helps candidates assess the environment and potential for impact. The "PMG" designation is critical for understanding the specific focus of this role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, indicating a mid-to-senior level within the design function. It requires not only strong execution skills but also the ability to think strategically, take ownership of product areas, and mentor others.

Reporting Structure: The Senior UX Designer will likely report to a UX Lead, Design Manager, or Head of Product Design within the Porch Moving Group or a related product division. Collaboration will be extensive with Product Managers and Engineering Leads.

Operations Impact: The Senior UX Designer will have a direct impact on customer acquisition and retention by improving the user experience of Porch's eCommerce platforms and related services. By simplifying the home moving and management process, the role contributes to customer satisfaction, operational efficiency, and ultimately, revenue growth for the PMG and Porch Group.

Growth Opportunities:

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and potentially transition into a Lead UX Designer or Design Manager role.
• Skill Specialization: Deepen expertise in areas like eCommerce UX, B2B/SaaS design, or design systems within a rapidly growing tech company.
• Cross-Functional Exposure: Gain experience working across various business units and product lines within Porch Group, broadening understanding of the home services and insurance ecosystem.
• Strategic Contribution: Influence product strategy and long-term vision for the PMG, contributing to key business decisions.

📝 Enhancement Note: Analyzing the "Senior" title in the context of a growing company like Porch Group suggests significant opportunities for career advancement. The role is not just about design execution but also about strategic input and potential leadership, which are key drivers for ambitious operations and product professionals.

🌐 Work Environment

Office Type: Fully Remote, allowing employees to work from their preferred location within Mexico. This fosters flexibility and work-life balance.

Office Location(s): The role is designated as "MX Remote," meaning candidates must be legally based and authorized to work in Mexico. While physical offices are not specified, the company likely has a distributed workforce.

Workspace Context:

• The remote nature encourages self-discipline and strong communication skills.
• Access to digital collaboration tools (e.g., Slack, Zoom, Miro) will be essential for seamless interaction with distributed teams.
• The company culture emphasizes innovation and customer focus, likely translating into a dynamic and collaborative virtual work environment.

Work Schedule:

• While the standard is 40 hours per week, the remote setup often allows for some flexibility in daily start and end times, provided core collaboration hours are met.
• Regular team sync-ups, design critiques, and project check-ins will be scheduled, requiring availability during specific windows.

📝 Enhancement Note: For a remote role, understanding the "workspace context" is vital. This includes the tools used for collaboration and the expected level of autonomy and communication. The "MX Remote" specification is critical for candidates to understand their eligibility based on location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a Talent Acquisition Specialist to assess basic qualifications, cultural fit, and interest in the role and Porch Group.
• Hiring Manager Interview: A deeper dive with the hiring manager (likely a Design Lead or Product Manager) to discuss experience, design philosophy, and strategic thinking. This may include scenario-based questions.
• Portfolio Review & Design Challenge: A dedicated session where the candidate presents their portfolio, walking through 1-2 key case studies. This may be accompanied by a take-home design challenge or an in-person/virtual whiteboarding exercise focused on problem-solving.
• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and potentially other designers to assess collaboration skills, technical understanding, and ability to integrate into the team.
• Final Interview: Potentially with a senior leader within the PMG or Product organization to discuss overall fit, long-term vision, and strategic alignment.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 projects that best showcase your senior-level capabilities, focusing on those with clear problem statements, robust process, and measurable outcomes. Prioritize projects involving eCommerce, B2B, or CRM/operational tools.
• Tell a Story: Structure your case studies to narrate the problem, your role, the process undertaken, the challenges faced, the solutions implemented, and the impact achieved (quantified if possible).
• Highlight Process: Clearly articulate your UX process – research methods, ideation techniques, prototyping tools, testing methodologies, and how you iterated based on feedback.
• Showcase Impact: Emphasize the business value and user benefits of your designs. Use data, metrics, or testimonials to support your claims.
• Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs made, collaboration style, and how you handle constructive criticism.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, take time to understand the business context and user needs presented.
• Think Aloud: During a live challenge, clearly articulate your thought process, assumptions, and the rationale behind your design choices.
• Focus on Process: Demonstrate your problem-solving approach, even if you don't reach a fully polished solution within the allotted time.
• Prioritize: Identify key user needs or business goals and focus your efforts on addressing those effectively.

📝 Enhancement Note: This section provides a structured breakdown of the typical interview process for a Senior UX role in a tech company. The advice on portfolio presentation and challenge preparation is tailored to highlight the expected depth of a senior candidate, emphasizing strategic thinking and demonstrable impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in industry-standard tools such as Figma (highly preferred for collaborative workflows), Sketch, Adobe XD, InVision, or similar.
• User Research Tools: Experience with platforms for surveys (e.g., SurveyMonkey, Typeform), user interview facilitation, and usability testing (e.g., UserTesting.com, Lookback).
• Collaboration & Communication Tools: Expertise in using tools like Slack, Microsoft Teams, Zoom, and collaborative whiteboarding platforms (e.g., Miro, Mural) for remote teamwork.

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.
• Understanding of A/B testing principles and tools for validating design hypotheses.

CRM & Automation:

• While not a direct user, familiarity with CRM concepts (e.g., Salesforce, HubSpot) and how user experiences for internal operations teams (B2B, CRM) function is beneficial.
• Understanding of how design integrates with automated workflows and business processes.

📝 Enhancement Note: Specifying the types of tools a Senior UX Designer would use is crucial. Figma is increasingly becoming the industry standard for collaborative design, so highlighting it is important. The mention of CRM and automation tools reflects the job description's emphasis on B2B and business operations aspects of the role.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of homebuyers, partners, and agents, ensuring that user experience is at the forefront of all decisions.
• Innovation & Agility: A drive to develop cutting-edge solutions and adapt quickly to market changes, fostering an environment where new ideas are encouraged and efficiently implemented.
• Collaboration & Transparency: Open communication and teamwork across departments to achieve shared objectives, with a focus on mutual respect and constructive feedback.
• Data-Driven Decision Making: Utilizing analytics and user insights to inform design choices and measure the effectiveness of product strategies.
• Ownership & Accountability: Taking responsibility for projects from start to finish, ensuring high-quality delivery and a commitment to achieving desired outcomes.

Collaboration Style:

• Cross-Functional Partnership: Active engagement with Product Management, Engineering, and Marketing teams to ensure cohesive product development and a unified user experience.
• Iterative Design Process: Embracing feedback loops and continuous improvement through regular design critiques and user testing.
• Knowledge Sharing: Willingness to share expertise, best practices, and learnings with colleagues, fostering a learning-oriented environment.

📝 Enhancement Note: Understanding the company's core values and how they translate into a collaborative style is essential for a candidate to assess cultural fit. For a Senior UX role, demonstrating an ability to collaborate effectively across diverse teams and contribute to a positive, results-oriented culture is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating the complexities of designing for multiple user types (B2C, B2B, internal operations) and aligning diverse stakeholder interests.
• Scaling Design Systems: Ensuring design consistency and maintainability across a growing suite of products within the Porch Moving Group.
• Remote Collaboration Dynamics: Maintaining strong team cohesion and effective communication in a fully remote work environment across different time zones.
• Rapid Product Evolution: Adapting to the fast-paced nature of a growing tech company, where product roadmaps and priorities can shift quickly.

Learning & Development Opportunities:

• Advanced UX Specialization: Opportunities to deepen expertise in specific areas like conversion rate optimization (CRO), advanced user research techniques, or complex workflow design.
• Industry Exposure: Potential to engage with the broader home services and insurance tech industries, understanding market trends and competitive landscapes.
• Leadership & Mentorship Training: Developing skills in guiding and inspiring design teams through formal or informal leadership roles.
• Tool & Technology Advancement: Staying current with the latest UX tools, methodologies, and emerging technologies through company-supported training.

📝 Enhancement Note: Identifying potential challenges proactively allows candidates to prepare thoughtful responses and demonstrate their problem-solving capabilities. Highlighting growth opportunities assures candidates of the company's investment in their professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing user needs with strict business requirements. How did you approach it, and what was the outcome?" (Focus on your process for user research, stakeholder management, and trade-off decisions.)
• "How would you approach designing an eCommerce checkout flow that needs to accommodate both individual consumers and business partners, while also capturing operational data?" (Demonstrate your understanding of user segmentation, process mapping, and data requirements.)
• "Walk us through your process for creating and maintaining a design system. What are the key components, and how do you ensure adoption?" (Highlight your experience with scalability, consistency, and collaboration.)

Company & Culture Questions:

• "What excites you about Porch Group's mission to help homebuyers move, maintain, and protect their homes?" (Show genuine interest in the company's purpose and industry.)
• "How do you contribute to a positive and collaborative team culture, especially in a remote environment?" (Emphasize your communication, empathy, and teamwork skills.)
• "Based on your understanding of Porch Group and the PMG, what do you see as the biggest UX opportunities or challenges?" (Demonstrate you've researched the company and can think critically about its products.)

Portfolio Presentation Strategy:

• Select High-Impact Projects: Choose 2-3 projects that best showcase your senior-level expertise, ideally related to eCommerce, B2B, or operational tools.
• Structure Your Narrative: For each project, clearly define the problem, your specific role and contributions, the methodologies you employed (research, ideation, testing), the design solutions, and the measurable outcomes or impact.
• Highlight Your Process: Be ready to detail why you made certain design decisions, the trade-offs you considered, and how you incorporated feedback.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).
• Prepare for Deep Dives: Anticipate detailed questions about your design choices, your collaboration with engineers and product managers, and how you handled challenges or critiques.

📝 Enhancement Note: Providing specific examples of strategy questions and advice on portfolio presentation helps candidates prepare effectively. Tailoring these to the job description's emphasis on B2C/B2B/CRM and eCommerce is crucial for this role.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday portal link: https://porch.wd1.myworkdayjobs.com/careers/job/MX-Remote/Senior-UX-Designer--PMG_JR100857
• Curate Your Portfolio: Select 2-3 of your strongest UX case studies that highlight your end-to-end design process, problem-solving skills, and impact, particularly focusing on eCommerce, B2B, or operational tool design. Ensure your portfolio clearly articulates your role and contributions.
• Tailor Your Resume: Optimize your resume to clearly showcase your years of experience, key skills (User Research, Wireframing, Prototyping, Design Systems, Usability Testing), and achievements relevant to Senior UX roles, using keywords from the job description.
• Research Porch Group: Familiarize yourself with Porch Group's mission, products (especially within the Porch Moving Group), and company culture. Understand their position in the home services and insurance tech market.
• Prepare for Portfolio Presentation: Practice walking through your selected case studies, focusing on explaining your design rationale, process, and the impact of your work. Be ready to answer deep-dive questions about your decisions and collaborations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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