Senior UX Designer - Clinical

📍 Job Overview

Job Title: Senior UX Designer - Clinical Company: CVS Health Location: Work At Home-Texas Job Type: FULL_TIME Category: User Experience (UX) Design / Product Design Operations Date Posted: 2025-07-23T00:00:00 Experience Level: 5-10 Years Remote Status: TELECOMMUTE

🚀 Role Summary

• This role is critical for driving user-centered design within a transformative health initiative, focusing on enhancing experiences for colleagues, clients, and members through innovative product solutions.
• The Senior UX Designer will be a key player in cross-functional product teams, leveraging lean and agile methodologies to ensure product success and high end-user satisfaction.
• A strong emphasis is placed on understanding user needs to solve the right problems, contributing to new or improved products and services with tangible impact.
• This position requires a full-stack design capability, encompassing research, usability, information architecture, wireframing, visual design, and front-end technologies, with a willingness to learn and adapt across all facets.

📝 Enhancement Note: While the job title is "Senior UX Designer - Clinical," the core responsibilities and required skills are broadly applicable to UX/Product Design roles within any large organization, particularly those focused on digital product development and transformation. The "Clinical" aspect suggests a focus on healthcare-related products or services, implying a need for understanding user workflows within healthcare settings. This role is positioned within a "strategy and operations" context, focusing on the process of design and product development rather than pure creative execution, aligning with operations principles.

📈 Primary Responsibilities

• Lead product design efforts from the discovery phase through iterative delivery, ensuring a human-centered approach is maintained throughout the product lifecycle.
• Conduct user research and usability evaluations to deeply understand user needs, pain points, and behaviors, translating these insights into actionable design solutions.
• Develop comprehensive user flows, wireframes, prototypes, and high-fidelity visual designs for digital products, ensuring intuitive and efficient user experiences.
• Collaborate closely with product managers, engineers, and other stakeholders in cross-functional teams, actively participating in pair design sessions and iterative feedback loops.
• Champion and educate teams on lean and agile design processes, advocating for a user-centric mindset and adaptable design practices.
• Contribute to the development and refinement of modern front-end technologies and design systems, including understanding of Material Design, responsive design, and grid systems.
• Stay abreast of the latest UX/UI design industry best practices, trends, and emerging technologies, incorporating them into design strategies and execution.
• Facilitate design thinking workshops and brainstorming sessions to foster innovation and problem-solving within product teams.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution, typical for a senior-level operations-focused design role. The emphasis on "lean/iterative mindset" and "conversations over extensive documentation" points to an agile operations environment where rapid iteration and communication are prioritized. The "full-stack designer" expectation implies a need for versatility, a key trait in operations roles that often require wearing multiple hats.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Human-Computer Interaction (HCI), Psychology, Fine Arts, Computer Science, or a related field.
• Equivalent years of experience in lieu of a degree will be considered, demonstrating a practical understanding of UX principles.

Experience:

• A minimum of 5 years of progressive experience in a blended UI/UX design role, with a strong portfolio showcasing end-to-end product design.
• At least 2 years of specialized experience in one or more of the core design pillars: user research, interaction design, or visual design.
• A minimum of 1 year of direct experience working within Agile and Lean philosophies, demonstrating adaptability and iterative design practices.
• At least 1 year of experience working independently with clients or stakeholders, managing design decisions and delivering enterprise-level applications.
• A minimum of 1 year of experience executing user-centered design methodologies, guiding product design from initial research through to implementation.

Required Skills:

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles and methodologies.
• User Research & Usability Evaluation: Proficiency in planning, conducting, and analyzing user research and usability testing to inform design decisions.
• Interaction Design: Expertise in creating intuitive and efficient user flows, wireframes, and interactive prototypes.
• Visual Design: Strong aesthetic sense and ability to create visually appealing and brand-consistent interfaces, including understanding of typography, color theory, and layout.
• Agile & Lean Methodologies: Demonstrated experience working within Agile/Scrum and Lean frameworks, embracing iterative development and continuous feedback.
• Prototyping Tools: Proficiency in industry-standard design and prototyping software such as Figma, Sketch, Axure, and InVision.
• Front-End Technologies: Familiarity with modern front-end technologies, including HTML/CSS, responsive design principles, and grid systems, as well as an understanding of frameworks like Material Design.
• Communication & Collaboration: Exceptional written, verbal, and visual communication skills, with the ability to articulate design decisions and collaborate effectively with diverse teams.

Preferred Skills:

• Healthcare Experience: Prior experience designing for healthcare products, services, or platforms.
• UX Design Advocacy: Proven ability to advocate for and influence design decisions within large business and technology organizations.
• Rapid Prototyping: Skill in quickly creating functional prototypes to test concepts and gather feedback.
• Internal Presentation: Willingness and ability to present on design topics and findings internally to various audiences.
• Information Architecture: Experience organizing and structuring content and navigation for complex applications.

📝 Enhancement Note: The required skills clearly indicate a need for a well-rounded designer who can operate effectively in an agile, product-focused environment. The emphasis on "Agile & Lean Methodologies" and "User-Centered Design" aligns with operations principles of efficiency, continuous improvement, and customer focus. The "full-stack designer" expectation implies a need for adaptability and a broad skill set, common in operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5-7 diverse projects that demonstrate end-to-end UX design process, from initial research and concept development to final implementation and iteration.
• Projects should clearly articulate the problem statement, the user research conducted, the design process followed (including wireframes, user flows, and prototypes), and the final visual design.
• Demonstrate a strong understanding of user-centered design principles and how they were applied to solve specific user problems and business objectives.
• Include case studies that highlight your ability to work within agile/lean environments, showcasing iterative design improvements and collaboration with cross-functional teams.
• Quantifiable results or impact statements are highly valued, demonstrating how your design solutions contributed to key performance indicators (KPIs) such as user satisfaction, task completion rates, conversion improvements, or efficiency gains.

Process Documentation:

• Examples of user research methodologies employed, such as user interviews, surveys, usability testing, and persona development, along with how findings were integrated into the design process.
• Documentation of information architecture, including sitemaps, user flows, and wireframes, illustrating the structure and navigation of designed products.
• Demonstration of prototyping capabilities, showcasing interactive prototypes used for user testing and stakeholder communication.
• Evidence of collaboration with engineering and product teams, such as design handoff documentation, style guides, and participation in agile ceremonies.

📝 Enhancement Note: For a Senior UX Designer role, a portfolio is paramount. The emphasis should be on showcasing the process and impact of design, not just the final visuals. This aligns with operations' focus on efficiency, measurable outcomes, and repeatable processes. Demonstrating how research and iteration led to tangible improvements will be key.

💵 Compensation & Benefits

Salary Range:

• The typical base salary range for this position is $92,700.00 to $185,400.00 annually.
• This range reflects the Senior level experience and the scope of responsibilities. Actual salary offers will be determined by factors including candidate experience, education, geographic location, and other relevant qualifications.

Benefits:

• Comprehensive Health & Wellness: Affordable medical plan options, wellness screenings, tobacco cessation programs, weight management programs, confidential counseling, and financial coaching.
• Retirement Savings: 401(k) plan with matching company contributions and an Employee Stock Purchase Plan (ESPP).
• Work-Life Balance: Paid Time Off (PTO), flexible work schedules, family leave, and dependent care resources.
• Professional Development: Tuition assistance and access to learning resources to support career growth.
• Additional Support: Colleague Assistance Programs (CAP) and retiree medical access, depending on eligibility.

Working Hours:

• This is a full-time position with an anticipated 40 hours per week.
• The role offers flexible work schedules, allowing for adaptability in managing design processes and personal commitments.

📝 Enhancement Note: The salary range provided is competitive for a Senior UX Designer role in the US market, particularly for a large, established company like CVS Health. The extensive benefits package emphasizes a commitment to employee well-being and long-term engagement, which is attractive to experienced professionals. The mention of flexible work schedules aligns with modern operational expectations for work-life integration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Solutions / Retail Pharmacy Company Size: CVS Health is a major player in the healthcare industry, employing over 300,000 individuals globally, indicating a large, complex, and matrixed organizational structure. This size implies opportunities for significant impact and exposure to diverse projects, but also potential for navigating bureaucratic processes.

Founded: CVS Health has a long history, evolving significantly over decades, suggesting a company that values stability and growth while adapting to market changes. This history may inform a culture that balances established practices with innovation.

Team Structure:

• The Senior UX Designer will likely be part of a Product Design or User Experience team, working within specific product pods or initiatives.
• This team will be cross-functional, including Product Managers, Engineers, Researchers, and potentially Business Analysts, requiring strong collaboration and integration skills.
• Reporting lines may vary, but typically a Senior UX Designer would report to a UX Lead, Design Manager, or Director of Product Design.

Methodology:

• The company emphasizes a "bold initiative" and transformation, suggesting a culture that embraces change and innovation.
• Lean and agile methodologies are explicitly mentioned, indicating a focus on iterative development, rapid feedback, and data-driven decision-making.
• User-centered design principles are foundational, ensuring that user needs are at the forefront of all product development efforts.

Company Website: https://www.cvshealth.com/

📝 Enhancement Note: The company's scale and industry suggest a dynamic environment where operational efficiency and user experience are crucial for success. The emphasis on "transforming health care" points to a forward-thinking culture that values innovation and impact. Understanding how design operations integrate within such a large organization will be key for candidates.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer This level signifies a significant degree of autonomy, expertise, and responsibility. A Senior UX Designer is expected to lead design initiatives, mentor junior designers, and influence product strategy. They operate with minimal supervision and are accountable for the quality and impact of their design work on user experience and business outcomes.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Director of UX/Product Design. They will work closely within cross-functional product teams, collaborating daily with Product Managers, Software Engineers, and potentially User Researchers and Business Analysts. This structure demands strong interpersonal and communication skills to effectively influence stakeholders and ensure alignment across different disciplines.

Operations Impact: The role has a direct impact on the success of digital products by ensuring they are user-friendly, efficient, and meet the needs of customers, colleagues, and members. Effective UX design can lead to increased user adoption, higher engagement, improved customer satisfaction, reduced support costs, and ultimately, better business outcomes for CVS Health, particularly within its clinical and healthcare services.

Growth Opportunities:

• Leadership Path: Potential to advance to Lead UX Designer, Principal UX Designer, or Manager of UX/Product Design roles, overseeing teams and strategic design initiatives.
• Specialization: Opportunity to deepen expertise in specific areas like user research, interaction design, or product strategy within the healthcare domain.
• Cross-Functional Mobility: Potential to move into Product Management or related roles, leveraging deep user understanding and product development experience.
• Skill Development: Continuous learning through company-provided training, industry conferences, and exposure to complex challenges in the healthcare technology space.

📝 Enhancement Note: This role offers a clear path for career progression within a large organization, allowing for specialization or leadership growth. The impact on business operations and customer experience is substantial, making it an attractive position for experienced designers looking to make a significant contribution.

🌐 Work Environment

Office Type: The primary work arrangement is "Work At Home-Texas," indicating a fully remote position for candidates located in Texas. This suggests a distributed team model where collaboration and communication are primarily digital.

Office Location(s): While the role is remote within Texas, CVS Health operates numerous physical locations nationwide, but this specific position is designated as remote.

Workspace Context:

• Remote Collaboration: The work environment will be heavily reliant on digital collaboration tools for communication, design reviews, and project management.
• Agile Pods: Designers will be integrated into small, agile product teams, fostering a collaborative and fast-paced atmosphere.
• Technology Access: Expect access to necessary design software, collaboration platforms (e.g., Slack, Teams, Jira), and potentially cloud-based design tools.

Work Schedule:

• The standard work schedule is 40 hours per week.
• Flexible work schedules are offered, allowing for adaptability in managing tasks and personal commitments, which is beneficial for maintaining productivity and work-life balance.

📝 Enhancement Note: The emphasis on a remote work environment necessitates strong self-discipline, proactive communication, and proficiency with digital collaboration tools. The flexibility offered in work schedules is a key benefit for managing demanding project timelines common in operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess qualifications and cultural fit.
• Technical/Design Interview: Candidates will likely participate in one or more interviews focused on design skills, process, and experience. This may include discussing past projects, problem-solving scenarios, and design philosophy.
• Portfolio Presentation: A key component will be a presentation of the candidate's portfolio, showcasing specific projects, design process, and impact. Expect to discuss challenges, solutions, and outcomes in detail.
• Cross-Functional Team Interviews: Interviews with potential colleagues (e.g., Product Managers, Engineers) to evaluate collaboration skills and ability to work within agile teams.
• Final Interview: May involve senior leadership or hiring managers for a final assessment of strategic thinking and overall fit.

Portfolio Review Tips:

• Curate Select Projects: Choose 3-4 projects that best showcase your end-to-end UX process, problem-solving skills, and impact, particularly those relevant to healthcare or complex enterprise applications.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, prototyping, testing), the challenges encountered, and the final outcomes/learnings. Use visuals effectively.
• Highlight Process: Emphasize your user-centered design methodology, how you incorporated user feedback, and how you collaborated with cross-functional teams.
• Quantify Impact: Where possible, include metrics or qualitative feedback demonstrating the success of your designs (e.g., improved conversion rates, reduced task time, increased user satisfaction).
• Prepare for Q&A: Be ready to answer in-depth questions about your design decisions, trade-offs made, and how you would approach similar challenges in the future.

Challenge Preparation:

• Be prepared for potential design exercises, which could involve critiquing an existing interface, solving a hypothetical UX problem, or sketching out user flows for a new feature.
• Focus on demonstrating your thought process, problem-solving approach, and ability to articulate your reasoning clearly.
• Understand CVS Health's business and its position in the healthcare industry to tailor your responses and demonstrate strategic thinking.

📝 Enhancement Note: The emphasis on portfolio presentation and discussing the process behind the work is crucial. Candidates should prepare to articulate not just what they designed, but why and how, demonstrating their strategic thinking and operational approach to design.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Axure, InVision (Proficiency in at least one is required, familiarity with others is beneficial).
• Collaboration & Project Management: Jira, Confluence, Slack, Microsoft Teams (Essential for team communication and workflow management in agile environments).
• User Research Platforms: Tools like UserTesting.com, Maze, Lookback, or internal tools for conducting usability studies and gathering user feedback.
• Visual Design Software: Adobe Creative Suite (Photoshop, Illustrator) may be used for asset creation or specific visual design tasks.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (Understanding how to interpret data to inform design decisions).
• Data Visualization: Tableau, Power BI (For analyzing user behavior data and presenting insights).
• A/B Testing Tools: Optimizely, Google Optimize (For testing design variations and measuring impact).

CRM & Automation:

• While not directly a design tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for user journeys and data flow within the business.

📝 Enhancement Note: Proficiency in core UX design and prototyping tools is essential. Understanding how design integrates with analytics and project management tools is also critical for a senior-level role operating within an agile, data-informed environment.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and prioritizing the needs of users (colleagues, clients, members) in all design decisions.
• Collaboration & Teamwork: Valuing cross-functional partnerships and actively contributing to a supportive team environment where ideas are shared and built upon.
• Innovation & Agility: Embracing new ideas, adapting to change, and utilizing lean/agile methodologies to deliver value quickly and iteratively.
• Data-Driven Decision Making: Using research, analytics, and user feedback to inform design strategies and measure impact.
• Continuous Improvement: A mindset of constantly seeking ways to enhance processes, products, and user experiences.
• Empathy & Curiosity: Possessing a genuine interest in understanding user perspectives and a drive to learn and grow.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to work seamlessly with product managers, engineers, researchers, and other stakeholders, fostering a shared understanding of goals and user needs.
• Open Communication: Encouraging transparent and frequent communication through various channels, including stand-ups, design critiques, and collaborative documentation.
• Feedback Loop: Actively seeking and providing constructive feedback on designs and processes to drive continuous improvement and learning.
• Pairing: Engaging in "pair design" sessions with team members to foster knowledge sharing and collaborative problem-solving.

📝 Enhancement Note: The cultural values align with a modern, agile operations approach, emphasizing collaboration, data, and continuous improvement. Candidates should be prepared to demonstrate how they embody these values in their work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Adapting to the processes and stakeholders within a large, established company like CVS Health requires strong communication and influencing skills.
• Balancing User Needs with Business Goals: Effectively advocating for user needs while aligning with business objectives and technical constraints.
• Designing for Complex Healthcare Systems: Understanding the unique user journeys, regulatory requirements, and technical complexities within the healthcare industry.
• Maintaining Design Consistency: Ensuring a cohesive user experience across a wide range of products and services within the CVS Health ecosystem.
• Adapting to Evolving Methodologies: Staying current with design trends and agile practices in a rapidly changing digital landscape.

Learning & Development Opportunities:

• Industry Expertise: Gaining deep experience in healthcare UX, a rapidly growing and impactful field.
• Advanced Design Skills: Opportunities to hone skills in user research, interaction design, visual design, and prototyping through challenging projects.
• Leadership Training: Potential for development programs focused on design leadership, team management, and strategic influence.
• Cross-Disciplinary Learning: Exposure to various aspects of the business, including product management, engineering, and clinical operations.
• Conferences & Certifications: Potential support for attending industry conferences and pursuing relevant certifications to enhance professional development.

📝 Enhancement Note: This role presents opportunities to tackle complex challenges in a critical industry, fostering significant professional growth and skill development within a structured operational framework.

💡 Interview Preparation

Strategy Questions:

• Design Process & Methodology: "Walk me through your typical design process for a complex project, from discovery to launch. How do you incorporate user research and feedback into your workflow, especially within an Agile/Lean environment?" (Focus on demonstrating a structured, iterative, and user-centric approach.)
• Problem-Solving & Decision Making: "Describe a time you had to make a difficult design decision. What factors did you consider, what were the trade-offs, and what was the outcome?" (Highlight your analytical skills, ability to balance constraints, and user advocacy.)
• Collaboration & Influence: "How do you collaborate with product managers and engineers? Describe a situation where you had to influence stakeholders who disagreed with your design recommendations." (Emphasize communication, empathy, and data-driven persuasion.)
• Healthcare Context: "What interests you about designing for the healthcare industry? What unique challenges do you anticipate, and how would you approach them?" (Show genuine interest and understanding of the sector's complexities.)

Company & Culture Questions:

• Company Understanding: "What do you know about CVS Health and our mission? How do you see UX design contributing to our goals?" (Research the company's recent initiatives, values, and market position.)
• Team Fit: "How do you approach working in a cross-functional team? What qualities do you look for in team members, and how do you contribute to a positive team dynamic?" (Align your answers with the company's emphasis on collaboration and agility.)
• Adaptability: "Describe a time you had to adapt your design process or approach. How do you stay current with UX trends and best practices?" (Showcase your proactive learning and flexibility.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction (project context, your role), Problem Statement, User Research & Insights, Design Process (wireframes, flows, prototypes), Visual Design, Key Decisions & Rationale, Outcomes & Impact, Lessons Learned.
• Visuals: Use high-quality visuals (screenshots, mockups, interactive prototypes) to illustrate your work. Annotate key design elements and explain your choices.
• Storytelling: Frame each project as a narrative, highlighting the challenges and how you overcame them. Focus on the "why" behind your design decisions.
• Conciseness: Be mindful of time. Practice your presentation to ensure it's clear, impactful, and within the allotted timeframe.
• Engagement: Be prepared for interactive elements, such as asking for feedback or demonstrating specific features of your prototypes.

📝 Enhancement Note: Candidates should prepare to discuss their design process in detail, emphasizing how they apply user-centered principles within operational constraints (like Agile/Lean). Demonstrating collaboration and the ability to influence stakeholders will be critical.

📌 Application Steps

To apply for this operations-focused UX design position:

• Submit your application through the provided link on the CVS Health careers portal.
• Portfolio Preparation: Curate a portfolio specifically highlighting 3-4 projects that best demonstrate your end-to-end UX process, problem-solving skills, and impact. Ensure each project clearly outlines the problem, your role, the research conducted, design iterations, and measurable outcomes.
• Resume Optimization: Tailor your resume to emphasize your experience with user-centered design, agile/lean methodologies, prototyping tools (Figma, Sketch, etc.), and cross-functional collaboration. Use keywords from the job description and quantify your achievements whenever possible.
• Interview Practice: Prepare to discuss your portfolio projects in detail, focusing on your design process, decision-making rationale, and how you handle collaboration and feedback. Practice answering common UX interview questions and be ready to articulate your approach to problem-solving and strategy.
• Company Research: Thoroughly research CVS Health's mission, values, and recent initiatives in the healthcare space. Understand their approach to digital transformation and how UX plays a role in their strategy. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.