Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Unite Us

Location: United States

Job Type: Full-Time

Category: Product Development & Design Operations

Date Posted: 2026-04-09T18:52:46

Experience Level: 6+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive the end-to-end user experience by architecting comprehensive design systems and governing design processes across all product lines, ensuring consistency and coherence in user touchpoints.

• Collaborate strategically with product management and engineering teams to translate complex business goals into intuitive, functional, and user-friendly interfaces that enhance access to critical resources and support.

• Function as a strategic leader and governor for the design process within designated product domains, ensuring high standards of design quality and innovation at scale.

• Spearhead the adoption and governance of emerging AI design tools, while jointly owning accessibility efforts with engineering to prioritize and implement WCAG compliant solutions.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, implying a significant level of autonomy and strategic influence. The emphasis on "architecting design systems," "governing processes," and "strategic leadership" suggests a need for a candidate who can not only execute design but also establish and maintain design frameworks and best practices for the entire organization. The "Product Development" department context indicates a deep integration with the product lifecycle, requiring a strong understanding of how design impacts product strategy and execution.

📈 Primary Responsibilities

• Collaborate with product management and engineering to define and implement innovative solutions for product direction, visuals, and overall user experience.

• Execute all visual design stages, from initial concept development through to final hand-off to the engineering team, ensuring seamless implementation.

• Conceptualize and develop original design ideas that bring simplicity and user-friendliness to complex design challenges, effectively communicating interaction and design concepts through high-fidelity composites, storyboards, user flows, and process flows.

• Promote the company's UX vision, design guidelines, best practices, and established processes across the organization, acting as a champion for design quality.

• Act as a strategic leader, enabler, and governor of the design process for their respective product domains, ensuring alignment with business objectives and user needs.

• Vet, test, and establish best practices and strategies for leveraging emerging AI design tools to enhance design efficiency and innovation.

• Jointly own accessibility efforts with engineering, leading the prioritization of accessibility fixes and staying current with evolving WCAG standards to ensure inclusive design.

• Actively train and enable non-designers, particularly product managers, to contribute effectively to design work and foster a design-thinking culture.

• Design, build, and govern the company's comprehensive Design System in partnership with engineering leadership, and evangelize its use across the entire product organization.

• Own the end-to-end user experience across all product lines, ensuring consistency, coherence, and a unified brand identity across all user touchpoints.

📝 Enhancement Note: The responsibilities highlight a dual focus on execution and strategic leadership. The emphasis on "governing processes," "design systems," and "training non-designers" indicates a senior-level expectation for establishing and scaling design practices, not just individual contribution. The inclusion of "AI design tools" and "accessibility" points to a forward-thinking approach to design challenges.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational foundation or equivalent experience in Design, Human-Computer Interaction (HCI), or a related field is expected.

Experience: A minimum of 6 years of professional experience in UI/UX design, with a proven track record of successful product design and implementation. Experience in Healthcare IT is highly preferred.

Required Skills:

• Minimum 6 years of UI/UX design experience.

• Proven experience in designing for the Healthcare IT sector.

• Confidence in defining project scopes and solutions collaboratively with clients and stakeholders.

• Deep understanding of user experience strategies and architecture.

• Expertise in application architecture and the creation and governance of design systems.

• Strategic thinking capabilities to assess the impact and extensibility of solutions across multiple products.

• Strong understanding of web technologies and accessibility requirements.

• Demonstrable UI/UX design skills, supported by a strong portfolio showcasing design process and the business case for design decisions.

• Solid experience in creating clickable prototypes, wireframes, storyboards, user flows, and process flows.

• Excellent visual design skills with a keen sensitivity to user-system interaction.

• Self-driven with the ability to solve problems analytically, creatively, and effectively.

• Up-to-date knowledge of the latest UI/UX trends, techniques, and technologies, including emerging AI design tools.

• Deep understanding of web technologies and accessibility requirements, including a solid grasp of WCAG standards.

• Experience working within an Agile/Scrum development process.

Preferred Skills:

• Experience leading design initiatives and mentoring junior designers.

• Familiarity with user research methodologies and their integration into the design process.

• Proficiency in various design and prototyping tools beyond the standard requirements.

• Experience in evangelizing design principles and systems across broader organizational teams.

📝 Enhancement Note: The requirements emphasize a blend of technical design skills, strategic thinking, and collaborative abilities. The explicit mention of "Healthcare IT" experience and a "strong portfolio" with a "business case for design decisions" highlights the need for a candidate who can demonstrate tangible impact and align design with organizational objectives. The requirement for "strategic perspective" and understanding "impact and extensibility across products" points to a senior role focused on scalable design solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing your design process, from initial research and ideation to final execution and iteration.

• Case studies that clearly articulate the problem, your approach, the design solutions, and the measurable impact on user experience and business objectives.

• Examples demonstrating your expertise in creating user flows, wireframes, high-fidelity prototypes, and final UI designs.

• Evidence of your experience in designing and governing design systems, including how you've ensured consistency and scalability.

• Demonstrations of your understanding and application of accessibility standards (WCAG) in your design work.

Process Documentation:

• Showcase examples of how you've documented design processes, including workflow design, user journey mapping, and interaction design specifications.

• Present instances where you've implemented and optimized design workflows, potentially within an Agile/Scrum environment.

• Provide evidence of how you measure and analyze the performance of your designs and iterate based on data and user feedback.

📝 Enhancement Note: The emphasis on a portfolio that outlines the "design process" and "business case for design decisions" is critical. For a Senior UX Designer role, the portfolio should not just be a collection of pretty pictures but a narrative of problem-solving, strategic thinking, and measurable impact. The inclusion of "design systems" and "accessibility" as portfolio components is vital for this role.

💵 Compensation & Benefits

Salary Range: $120,000 - $140,000 Annually

Benefits:

• Comprehensive Medical, Dental, and Vision insurance for team members and eligible partners.

• Unlimited virtual mental health and acute medical visits.

• Access to Employee Assistance Program (EAP) and wellness platform subscription.

• Flexible Time Off policy, including volunteer days and mental health days.

• 14 paid, company-wide holidays.

• Paid Parental Leave (including adoptive parents).

• Employee Resource Groups (ERGs) for connection and engagement.

• Tax-advantaged spending accounts: Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and commuter benefits.

• 401(k) retirement plan with immediate vesting and employer match, plus financial wellness resources.

• Company-paid Life and Accidental Death & Dismemberment (AD&D) insurance, with options for additional coverage.

• Disability Coverage.

• Accident Insurance.

• Pet Insurance.

• Provision of all necessary remote work equipment, including computer, mouse, and keyboard.

Working Hours: 40 hours per week (standard full-time). While the role is remote, the expectation is consistent engagement and availability for collaboration during core working hours.

📝 Enhancement Note: The salary range is clearly defined, and Unite Us offers a robust benefits package that is competitive and comprehensive, catering to various aspects of employee well-being, from health and mental wellness to financial planning and work-life balance. The provision of remote work equipment is a significant perk for a fully remote role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically within the Health and Social Services sector. Unite Us operates at the intersection of technology, healthcare, and social impact, aiming to improve access to resources for individuals and communities.

Company Size: While not explicitly stated in the provided text, the company's mission and the scope of its network suggest a growing organization with a significant footprint. Based on typical Greenhouse job postings, Unite Us likely falls into the mid-to-large size category (e.g., 200-1000+ employees), indicating a structured but potentially agile environment.

Founded: 2013. This indicates a company with established experience and a proven track record in its mission-driven space, having evolved from its initial focus on veterans and families to serving a broader population.

Team Structure:

• The Senior UX Designer reports to a Product Development leadership role, likely a Director or VP of Product/Design.

• The role involves close collaboration with Product Managers, Engineering Leads, and other designers within the Product Development department.

Methodology:

• Data-Driven Design: The company's mission to "drive the collaboration to predict, deliver, and pay for services" implies a strong reliance on data to inform strategy and measure impact. This translates to a design process that values user research, analytics, and measurable outcomes.

• Agile/Scrum: Explicitly mentioned as a preferred working methodology, suggesting iterative development cycles, frequent collaboration, and adaptability.

• Design System Governance: A core aspect of the Senior UX Designer's role involves establishing and maintaining a design system, indicating a commitment to scalability, consistency, and efficiency in design operations.

Company Website: uniteus.com

📝 Enhancement Note: Unite Us is a mission-driven organization focused on social impact through technology. This implies a culture that values purpose, collaboration, and innovation. The "Product Development" department context suggests a strong emphasis on building and refining products that directly serve their mission. The founding date indicates a company that has matured beyond a startup phase.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This level signifies a professional who is not only proficient in core UX/UI skills but also capable of strategic thinking, system-level design, and influencing organizational processes. It's a position that bridges individual contribution with team enablement and process governance.

Reporting Structure: The Senior UX Designer will likely report to a Director or VP of Product Development or Design. This position will work closely with Product Managers and Engineering Leads, acting as a key contributor to the product strategy and execution.

Operations Impact: The role's impact is significant, directly influencing the usability, accessibility, and overall effectiveness of Unite Us's platform. By ensuring a cohesive and intuitive user experience, the Senior UX Designer contributes to:

• Increased adoption and engagement with the Unite Us platform by users and partner organizations.

• Improved efficiency in connecting individuals with critical health and social services, aligning with the company's core mission.

• Enhanced collaboration between healthcare and social service providers through well-designed interfaces.

Growth Opportunities:

• Leadership in Design Systems: Opportunity to build and lead the governance of a company-wide design system, a highly sought-after skill and career accelerator.

• Mentorship and Training: Develop leadership skills by training product managers and other non-designers on design principles and tools, and potentially mentoring junior designers.

• Strategic Influence: Contribute to product strategy and roadmap through expert UX insights, influencing the direction of products impacting a national network.

• Specialization: Deepen expertise in areas like accessibility, AI design tools, or healthcare IT design through dedicated focus and project work.

• Advancement: Potential to move into Lead UX Designer, Design Manager, or other senior product leadership roles within Unite Us.

📝 Enhancement Note: The "Senior" title implies a significant step in a UX designer's career path, moving beyond execution to strategy, system design, and organizational influence. The growth opportunities are tied to these senior-level responsibilities, offering clear pathways for career advancement within a mission-driven tech company.

🌐 Work Environment

Office Type: Fully Remote. This position is designated as remote-only within the United States, offering flexibility and the ability to work from home.

Office Location(s): While the role is remote, the company operates nationally, with its headquarters likely in a major tech hub (though not specified in the provided data). The "United States" designation for remote work suggests candidates can be located anywhere within the US.

Workspace Context:

• Collaborative Environment: Despite being remote, the role emphasizes strong collaboration with product management, engineering, and potentially other design/product stakeholders. This necessitates proficiency in remote collaboration tools and effective virtual communication.

• Technology & Tools: Access to relevant design and prototyping software, collaboration platforms (like Slack, Zoom, etc.), and project management tools will be essential. The company provides necessary equipment (computer, peripherals) for remote work.

• Team Interaction: Opportunities for interaction will primarily be through virtual meetings, design reviews, and digital communication channels, fostering a connected remote team culture.

Work Schedule: The standard work schedule is 40 hours per week. Flexibility in daily hours may be possible, but availability for critical meetings, sprint ceremonies, and cross-functional collaboration during core business hours (likely Eastern Time, given the company's mission and location) is expected.

📝 Enhancement Note: The fully remote nature of the role is a key aspect of the work environment. The emphasis on collaboration within this remote setting highlights the need for strong communication skills and comfort with virtual tools. The company's mission-driven aspect may also contribute to a passionate and engaged remote workforce.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role.

• Hiring Manager Interview: A discussion focused on your experience, design philosophy, problem-solving approach, and understanding of user-centered design principles.

• Design Challenge/Portfolio Review: This will likely involve presenting your portfolio, discussing specific case studies in detail, and potentially a hands-on design exercise or a deep dive into your design process and decision-making. The focus will be on how you architect solutions, govern design systems, and ensure accessibility.

• Team/Stakeholder Interviews: Meetings with Product Managers, Engineering Leads, and potentially other designers to assess collaboration skills, technical understanding, and cultural fit.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and vision.

Portfolio Review Tips:

• Tell a Story: For each case study, clearly articulate the problem, your role and process, the challenges faced, your design decisions, and the outcomes (quantifiable if possible).

• Highlight Senior-Level Contributions: Emphasize strategic thinking, system design, process governance, and cross-functional leadership in your examples.

• Showcase Design Systems & Accessibility: Dedicate specific examples or sections to your experience in creating, maintaining, or contributing to design systems and your approach to accessibility.

• Business Acumen: Clearly articulate how your design decisions supported business goals or solved specific business problems.

• Process Clarity: Walk through your UX process methodically, explaining why you chose certain methodologies or tools.

• Visual Polish: Ensure your portfolio is well-designed, easy to navigate, and visually appealing, reflecting your own design capabilities.

Challenge Preparation:

• Understand the Mission: Familiarize yourself with Unite Us's mission and the challenges in the healthcare and social services sector.

• Design System Thinking: Be prepared to discuss how you would approach building or scaling a design system for a complex platform.

• Accessibility First: Brush up on WCAG guidelines and how to integrate accessibility into every stage of the design process.

• AI Tool Integration: Think about how emerging AI design tools could be leveraged to improve efficiency or innovation in your workflow.

• Collaboration Scenarios: Prepare to discuss how you handle feedback, resolve design disagreements, and collaborate with non-designers.

📝 Enhancement Note: The interview process for a Senior UX Designer will heavily scrutinize not just design execution but also strategic thinking, process ownership, and leadership potential. The portfolio review is paramount, serving as the primary evidence of these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), or similar for wireframing, prototyping, and visual design. Figma is often preferred for its collaborative features and design system capabilities.

• Prototyping Tools: Familiarity with tools like InVision, Axure, or the prototyping features within Figma/Sketch for creating interactive user flows.

• Design System Management: Experience with tools or platforms used for managing and documenting design systems (e.g., Zeroheight, Storybook, or custom solutions).

Analytics & Reporting:

• Analytics Platforms: Exposure to tools like Google Analytics, Mixpanel, Amplitude, or similar for understanding user behavior and product performance.

• Data Visualization: Ability to interpret data presented through dashboards or reports, potentially created in tools like Tableau, Power BI, or Looker.

CRM & Automation:

• While not directly a UX design tool, understanding how UX impacts CRM (e.g., Salesforce) or other enterprise software used by clients is beneficial.

📝 Enhancement Note: While the job description doesn't explicitly list tools, a Senior UX Designer at a company like Unite Us would be expected to be proficient in leading design tools, especially those supporting collaborative workflows and design system development. Figma is a strong contender for primary design and prototyping tool due to its rising popularity and robust features for design systems.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to Unite Us's mission of unlocking the potential of every community and improving access to care. This translates to a work environment where purpose guides decisions and actions.

• Collaboration & Teamwork: Emphasis on working effectively with diverse stakeholders, including product management, engineering, and external partners, to achieve shared goals.

• User-Centered: A fundamental belief in designing for the user, prioritizing their needs and experiences to create impactful solutions.

• Innovation & Continuous Improvement: An openness to exploring new technologies (like AI design tools), refining processes, and constantly seeking better ways to serve users and the mission.

• Quality & Excellence: A commitment to high standards in design execution, accessibility, and the overall user experience.

Collaboration Style:

• Cross-Functional Integration: The role demands seamless collaboration with product management and engineering, working as a unified team to deliver cohesive products.

• Open Communication: A culture that encourages direct and honest communication, feedback exchange, and transparent decision-making, especially in a remote setting.

• Empowerment & Enablement: A willingness to share knowledge, train colleagues, and empower others to contribute to design efforts, fostering a collective responsibility for product quality.

📝 Enhancement Note: The culture at Unite Us is likely characterized by a strong sense of purpose, a collaborative spirit, and a dedication to user impact. For a Senior UX Designer, this means being comfortable working in a fast-paced, mission-critical environment where design is a key driver of success.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design: Developing and governing a comprehensive design system that scales across a growing product suite and diverse user needs.

• Cross-Functional Alignment: Ensuring consistent UX vision and implementation across multiple product teams with potentially competing priorities.

• Accessibility at Scale: Maintaining and advancing high accessibility standards (WCAG) across all products and iterations in a dynamic development environment.

• Integrating New Technologies: Effectively evaluating and integrating emerging AI design tools into existing workflows without disrupting productivity.

• Remote Collaboration: Maintaining strong team cohesion and design quality in a fully remote setting.

Learning & Development Opportunities:

• Design System Leadership: Opportunity to own and evolve a critical company asset (the design system), gaining expertise in governance and scalability.

• AI Design Tool Exploration: Hands-on experience with cutting-edge AI design tools, staying at the forefront of industry innovation.

• Healthcare IT Domain Expertise: Deepening knowledge and experience in the complex and impactful Healthcare IT sector.

• Mentorship and Training: Developing leadership and communication skills by educating and enabling colleagues.

• Strategic Product Input: Contributing significantly to product strategy, influencing the direction of impactful technology solutions.

📝 Enhancement Note: The challenges presented are typical for a senior role focused on systems and organizational impact. The growth opportunities are directly tied to overcoming these challenges and leveraging the unique aspects of the role and company.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience architecting and governing a design system. What were the key challenges and how did you address them?" (Focus on process, scalability, and collaboration with engineering.)

• "How do you approach translating complex business requirements into user-friendly interfaces, especially in a domain like Healthcare IT?" (Highlight your user-centered process and strategic thinking.)

• "Walk us through a significant UX challenge you faced. How did you use data, user research, or accessibility principles to inform your solution, and what was the outcome?" (Showcase problem-solving, analytical skills, and impact.)

Company & Culture Questions:

• "What excites you about Unite Us's mission, and how do you see your role as a Senior UX Designer contributing to it?" (Research the company's impact and articulate your passion.)

• "How do you approach training and enabling non-designers to contribute effectively to design work?" (Showcase your leadership and communication skills.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, the solution, and the measurable impact.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved task completion times).

• Showcase System Thinking: Clearly illustrate how your designs fit into a broader system or how you contributed to/governed a design system.

• Highlight Accessibility: Explicitly mention and show how accessibility was considered and implemented in your projects.

• Be Prepared for Deep Dives: Expect detailed questions about your decision-making process for specific UI elements, interaction patterns, or strategic choices.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating not just design skills but also strategic thinking, leadership potential, and a deep understanding of design systems and accessibility. The portfolio is your primary tool to evidence these capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Greenhouse link.

• Portfolio Customization: Tailor your resume and portfolio to specifically highlight your experience in UI/UX design, design systems, accessibility, and any relevant Healthcare IT experience. Prepare 2-3 detailed case studies that best demonstrate your senior-level capabilities in problem-solving, strategic thinking, and process governance.

• Resume Optimization: Ensure your resume clearly lists your years of experience, specific skills (e.g., Figma, WCAG, Agile), and quantifiable achievements. Use keywords from the job description naturally throughout.

• Interview Preparation: Practice articulating your design process, design system philosophy, and approach to accessibility. Be ready to discuss your portfolio in detail and answer questions about strategic decision-making.

• Company Research: Thoroughly research Unite Us's mission, values, and their product offerings. Understand the challenges in the health and social services sector to better align your responses with the company's goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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