Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Tyro Payments Location: Sydney, New South Wales, Australia Job Type: Full-Time Category: User Experience (UX) Design / Product Design Date Posted: September 23, 2025 Experience Level: 5-10 Years

🚀 Role Summary

• Lead the design and development of user-centered experiences for Tyro's digital platforms, with a strategic focus on the banking ecosystem for merchants.
• Drive product strategy by translating user needs, research insights, and business goals into actionable design direction and clear hypotheses.
• Craft elegant, accessible, and functional interfaces, leveraging prototyping, user testing, and a deep understanding of interaction design principles.
• Foster strong collaboration with product managers, engineers, and other designers to co-create solutions and mentor team members to elevate design craft and product thinking.
• Own end-to-end user experiences, champion accessibility, and contribute to the evolution of design systems and design operations for enhanced efficiency and scalability.

📝 Enhancement Note: While the input is for a "Senior UX Designer," the output will be framed within an operations context where applicable, highlighting process, efficiency, and strategic impact, as requested by the prompt's focus on revenue operations, sales operations, and GTM roles. This means emphasizing how UX design directly supports business objectives and operational efficiency through user-centric product development.

📈 Primary Responsibilities

• Guide the definition and prioritization of product features, translating strategic intent into clear design direction and user-centered hypotheses for ambiguous problem spaces.
• Lead discovery activities in collaboration with cross-functional teams, utilizing research, insights, and key performance metrics to advocate for user needs throughout the product lifecycle.
• Design and iterate on elegant, functional, and accessible user interfaces and workflows, ensuring alignment with design system patterns or contributing to their evolution.
• Develop prototypes and conduct user testing to validate design concepts, efficiently incorporating feedback to refine solutions and mitigate risks.
• Partner closely with Product Managers and Engineers to co-create solutions, influence product strategy through compelling storytelling, and ensure technical feasibility and user experience excellence.
• Mentor junior designers, facilitate constructive critiques, and contribute to the continuous improvement of design processes, tools, and methodologies within the team.
• Champion accessibility and inclusive design principles, embedding them into the product development lifecycle and promoting best practices across the organization.
• Identify and resolve cross-team dependencies and overlaps, fostering seamless integration and alignment across different product areas.
• Contribute to the enhancement of Design Operations, including the evolution of the design system, pattern libraries, and documentation to scale design capabilities effectively.

📝 Enhancement Note: The responsibilities are framed to emphasize strategic contribution, process ownership, and cross-functional impact, aligning with the operational aspects of a senior design role that influences product development efficiency and user adoption.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 5 years of professional experience designing digital products across web and native applications, with a proven track record of end-to-end product ownership.

Required Skills:

• A strong portfolio showcasing a deep understanding of user-centered design principles, from initial discovery through to final delivery, with demonstrable impact.
• Proficiency in design and prototyping tools, specifically Figma, with experience in utilizing or adopting AI-powered design workflows and tools.
• Demonstrated experience with various research and user testing methodologies, including qualitative and quantitative analysis, to inform design decisions.
• Excellent communication, presentation, and storytelling skills, with the ability to articulate design rationale and user needs effectively to diverse stakeholders.
• Proven ability to work collaboratively and productively within agile development environments, partnering closely with product managers and engineers.
• Solid understanding of accessibility (WCAG) and inclusive design principles, with practical experience embedding these into product development processes.
• Experience in contributing to or evolving design systems and pattern libraries to ensure consistency and scalability across products.

Preferred Skills:

• Experience with AI-enabled design tools and an enthusiasm for exploring how AI can enhance and accelerate design processes and outcomes.
• Familiarity with design operations (DesignOps) practices and a proactive approach to improving design team efficiency and workflows.
• Experience in mentoring other designers and facilitating effective design critiques and feedback sessions.
• Ability to translate complex business requirements into intuitive and user-friendly design solutions.
• Experience working within the FinTech or payments industry, understanding the unique user needs and regulatory considerations.

📝 Enhancement Note: The skills are aligned with a senior-level operations-minded designer, emphasizing process improvement, efficiency gains through tools, and strategic collaboration rather than purely aesthetic design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design processes, including problem definition, user research, ideation, prototyping, testing, and iteration.
• Demonstrate a clear understanding of user-centered design methodologies and how they were applied to solve specific business or user problems.
• Include case studies that highlight your role in defining product strategy, influencing product roadmaps, and driving measurable improvements in user experience and business outcomes.
• Present examples of complex problem-solving, illustrating how you navigated ambiguity and technical constraints to deliver effective design solutions.
• Detail how you collaborated with cross-functional teams (Product Management, Engineering) to bring designs to life and ensure successful product launches.

Process Documentation:

• Provide evidence of structured design processes, including how you conduct user research, synthesize findings, and translate them into actionable design requirements.
• Illustrate your approach to prototyping and user testing, detailing the methods used and how feedback was incorporated into design iterations.
• Document your experience with design systems, including contributions to pattern libraries, component design, and maintaining design consistency across platforms.
• Showcase your understanding of accessibility standards and how you integrate them into your design workflow and deliverables.
• Include examples of how you have improved design team processes, workflow efficiency, or adopted new tools (like AI-enabled design tools) to enhance productivity.

📝 Enhancement Note: The portfolio requirements are specifically tailored to demonstrate operational excellence in design—focusing on process, efficiency, and measurable impact, which is critical for operations-focused roles.

💵 Compensation & Benefits

Salary Range: Based on industry standards for Senior UX Designers in Sydney, Australia, with 5-10 years of experience, a competitive annual salary range is estimated to be between AUD $120,000 and $170,000. This estimate considers the cost of living in Sydney and the specialized skills and experience required for this senior role.

Benefits:

• Hybrid work model offering flexibility between in-office collaboration and remote work.
• Comprehensive learning and career development opportunities to foster professional growth.
• Generous paid primary carers leave (16 weeks) and secondary carers leave (12 weeks).
• Annual team-based volunteer day to contribute to the community.
• Additional paid leave days including Birthday Leave and Power Up Day for work-life balance.
• Vibrant office environment with weekly team social events, snacks, craft beer, wine, ping pong, and video games.
• Regular "Taco Tuesdays" and ongoing mental health and wellness initiatives.
• Access to novated leasing for employee convenience.

Working Hours: Standard full-time hours are expected, typically around 40 hours per week, with flexibility to accommodate hybrid work arrangements.

📝 Enhancement Note: Salary estimate is based on general Australian market data for senior design roles in major cities. Specific benefits are listed as provided. The "working hours" are an assumption for a full-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: FinTech / Payments. Tyro Payments is a key player in the Australian financial technology sector, providing integrated payment, banking, and lending solutions that simplify business operations for merchants. Company Size: Approximately 600 employees ("Tyros"). This size offers a balance between having opportunities for career advancement and the ability to make a significant individual impact within a collaborative environment. Founded: 2003. With over 21 years of experience, Tyro has established itself as an innovative and reliable partner for Australian businesses, demonstrating a history of growth and adaptation in the dynamic FinTech landscape.

Team Structure:

• The Design team is described as diverse, curious, and passionate, functioning as a cohesive unit focused on user experience across Tyro's platforms.
• As a Senior UX Designer, you would likely report into a Head of Design or Design Lead, with direct collaboration across Product Management and Engineering teams.
• Cross-functional collaboration is a core tenet, with designers working closely with these departments to co-create solutions and drive product vision.

Methodology:

• Data-driven decision-making is central, with an emphasis on using research, insights, and metrics to influence product development and advocate for user needs.
• Workflow planning and optimization are encouraged, particularly through contributions to design operations and the evolution of the design system.
• Automation and efficiency are key, with an explicit interest in exploring AI-enabled design workflows to accelerate outcomes and improve the design process itself.

Company Website: tyro.com

📝 Enhancement Note: The company culture and team structure are inferred from the provided text, highlighting collaboration, innovation, and a user-centric approach with a focus on operational efficiency within the FinTech sector.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, indicating a mid-to-senior level of expertise. It involves not only hands-on design execution but also strategic thinking, mentorship, and contributing to the operational efficiency of the design function. The role requires a blend of craft, strategy, and collaboration.

Reporting Structure: You will likely report to a Design Lead or Head of Design. You will work in close partnership with Product Managers and Engineering Leads, acting as a key contributor within product squads. The role also involves mentoring more junior designers, suggesting a leadership aspect within the design team.

Operations Impact: The Senior UX Designer's impact extends beyond creating aesthetically pleasing interfaces. By ensuring intuitive, accessible, and user-centered experiences, particularly within the banking platform, this role directly influences merchant satisfaction, operational efficiency for users, adoption rates of financial tools, and ultimately, customer retention and revenue growth for Tyro. Contributions to design operations and design system efficiency also have a broad operational impact across product development.

Growth Opportunities:

• Skill Advancement: Deepen expertise in specific areas like AI-in-design, advanced prototyping, accessibility, or FinTech-specific UX challenges. Opportunities to lead design initiatives on complex product areas.
• Leadership Development: Potential to move into a Lead UX Designer or Design Manager role, taking on more strategic responsibility, team management, and broader influence over the product design roadmap and operations.
• Specialization: Opportunity to specialize further in UX for financial services, payments, or complex digital platforms, becoming a subject matter expert within Tyro and the broader industry.
• Cross-functional Exposure: Gain deeper understanding of business strategy, product management, and engineering processes, enhancing overall business acumen and operational perspective.

📝 Enhancement Note: Growth opportunities are framed around advancing operational skills, leadership in design processes, and strategic contributions, relevant to a senior role within an operations-focused context.

🌐 Work Environment

Office Type: Tyro offers a hybrid work environment, blending in-office collaboration with remote flexibility. This suggests a modern, adaptable workplace designed to support both focused individual work and team interaction.

Office Location(s): The primary location mentioned is Sydney, NSW, Australia. This implies access to a major metropolitan hub with potential for networking and industry engagement.

Workspace Context:

• The workspace is designed to be collaborative, with explicit mention of weekly team social events, shared amenities like snacks and drinks, and recreational activities such as ping pong and video games, fostering a connected and engaging team atmosphere.
• Access to modern design tools, including Figma and potentially emerging AI-enabled design workflows, will be integral to the daily work environment.
• Opportunities for frequent interaction with product managers, engineers, and fellow designers are embedded within the team structure and hybrid work model.

Work Schedule: While a standard 40-hour work week is typical for full-time roles, the hybrid model and company culture suggest a degree of flexibility. This allows for balancing personal needs with project deadlines and collaborative sessions, essential for ongoing process analysis and design iteration.

📝 Enhancement Note: The workspace description is enhanced to highlight elements that support efficient design processes and cross-functional collaboration, crucial for operations professionals.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or talent acquisition specialist will likely review your application and portfolio, assessing cultural fit and basic qualifications. Be prepared to articulate your UX philosophy and career aspirations.
• Technical/Portfolio Review: Expect a session with design leadership and potentially other senior designers. This is where you'll walk through your portfolio, discussing your process, decision-making, and impact on specific projects. Focus on how you've driven user-centered outcomes and operational improvements.
• Cross-functional Collaboration Interview: You may meet with Product Managers and Engineers to assess your collaboration style, communication skills, and ability to work effectively within cross-functional teams. Prepare to discuss how you handle disagreements and align on product direction.
• Problem-Solving/Case Study: A design challenge or case study might be presented, either pre-interview or during a session, to evaluate your approach to a specific design problem, your strategic thinking, and your ability to articulate solutions under pressure.
• Final Interview: This may involve senior leadership or department heads to discuss strategic alignment, mentorship capabilities, and overall fit within Tyro's culture and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills in problem-solving, user advocacy, and end-to-end design process. Prioritize projects with clear business impact and measurable results.
• Focus on Process & Rationale: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, testing), your design decisions with rationale, and the outcomes. Quantify impact where possible (e.g., % increase in conversion, reduction in support tickets).
• Highlight Collaboration: Showcase how you partnered with engineering, product, and other stakeholders. Use examples to demonstrate your ability to influence and achieve consensus.
• Demonstrate Problem-Solving: Clearly outline the challenges faced and how your design solutions addressed them. For Tyro, emphasize how your designs simplify complex financial tasks for merchants.
• Prepare for AI Discussion: Be ready to discuss your experience with or interest in AI-enabled design tools and how you see them impacting the design process.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly analyze the prompt, identify the core problem, and consider the target audience (merchants, in Tyro's case).
• Structure Your Approach: Outline your thinking process clearly. This typically includes problem framing, research/assumptions, ideation, solution design, and validation.
• Focus on Tyro's Business: Consider Tyro's mission and how your proposed solution aligns with their goals of simplifying payments and supporting Australian businesses.
• Practice Articulation: Be prepared to present your ideas concisely and confidently, explaining your reasoning and potential trade-offs.

📝 Enhancement Note: The interview and portfolio advice is tailored to highlight operational strengths, process-oriented thinking, and strategic impact, aligning with the prompt's focus on operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency is required, with an expectation to leverage its advanced features and potentially integrate with AI plugins.
• Prototyping Tools: Beyond Figma's capabilities, experience with other prototyping tools (e.g., InVision, ProtoPie) might be beneficial for more complex interactions.
• AI-Enabled Design Tools: An emerging area of focus. Familiarity with tools that leverage AI for tasks like design generation, asset optimization, or workflow automation is highly valued.

Analytics & Reporting:

• User Analytics Platforms: Experience with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms to understand user behavior, track feature adoption, and measure the impact of design changes.
• A/B Testing Tools: Familiarity with platforms like Optimizely or VWO to conduct controlled experiments and optimize user flows based on data.
• Data Visualization Tools: Ability to interpret data presented in tools like Tableau or Power BI to inform design decisions and communicate insights.

CRM & Automation:

• CRM Systems: While not a direct design tool, understanding how CRM systems (like Salesforce) interact with user-facing applications can provide context for data flow and user journey mapping.
• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for managing design tasks, tracking progress, and collaborating with development teams.
• Design System Management: Experience with tools or platforms for managing design system components, documentation, and version control.

📝 Enhancement Note: The tool stack emphasizes design-specific software but also includes analytics and project management tools relevant to operational efficiency and data-driven decision-making in a product development context.

👥 Team Culture & Values

Operations Values:

• Commit to Greatness: A drive for high quality in design output, process efficiency, and user outcomes, consistently striving for excellence in all aspects of the role.
• Stay Hungry: A continuous learning mindset, actively seeking new knowledge in UX, AI in design, FinTech trends, and best practices to improve personal and team performance.
• Wow the Customer: A deep commitment to understanding and serving the needs of Tyro's merchants, ensuring that designs deliver exceptional and user-friendly experiences that simplify their business operations.
• Be Good: Upholding ethical design practices, fostering inclusivity, and maintaining a positive, supportive attitude within the team and in interactions with stakeholders.
• Win Together: A collaborative spirit, valuing teamwork, shared success, and mutual support to achieve collective goals and drive the company's mission forward.

Collaboration Style:

• Cross-functional Integration: A highly integrated approach, working as a trusted partner with Product Managers and Engineers to co-create solutions, ensuring that design is a key driver of product strategy and execution.
• Process Review and Feedback: An open culture for receiving and giving constructive feedback, facilitating design critiques and open discussions to refine work and elevate the team's collective skills.
• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings, particularly regarding new tools like AI-enabled design workflows, to foster a culture of continuous improvement and efficiency.

📝 Enhancement Note: The cultural values are mapped to core company values, emphasizing their operational relevance and how they translate into daily work, collaboration, and decision-making for a designer.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating the inherent tension between delivering optimal user experiences and meeting business objectives, technical constraints, and timelines. This requires strong negotiation and communication skills.
• Simplifying Complex Financial Workflows: Designing intuitive interfaces for intricate banking and payment processes that merchants use daily, ensuring clarity and ease of use for diverse user segments.
• Scaling Design Operations: Contributing to the evolution and maintenance of the design system and design processes to support rapid product development and maintain consistency across an expanding digital ecosystem.
• Integrating Emerging Technologies: Proactively exploring and integrating new tools, such as AI-enabled design workflows, to enhance design productivity and outcomes while ensuring quality and ethical considerations.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in DesignOps, process optimization, and data-driven design methodologies will be available.
• Industry Exposure: Potential to attend industry conferences, workshops, or pursue certifications relevant to UX, FinTech, or AI in design.
• Mentorship and Leadership: Access to mentorship from senior design leaders and opportunities to develop leadership skills through mentoring junior designers and leading design initiatives.

📝 Enhancement Note: Challenges and growth opportunities are framed around operational improvement, skill acquisition in relevant technologies, and career progression within a design leadership context.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the product strategy for a new feature within our banking platform, considering both user needs and business objectives?" (Focus on your process for discovery, hypothesis generation, and strategic alignment.)
• "Describe a time you had to influence product priorities through strong user advocacy. What was your approach, and what was the outcome?" (Highlight your storytelling, communication, and negotiation skills.)
• "How do you approach designing for complex financial workflows to ensure clarity and ease of use for merchants?" (Demonstrate your problem-solving methodology and how you simplify complexity.)

Company & Culture Questions:

• "How do Tyro's company values, such as 'Commit to Greatness' or 'Wow the Customer,' translate into your daily work as a UX Designer?" (Show you've researched the company and can connect their values to practical application.)
• "Describe your experience working in a hybrid environment and collaborating with cross-functional teams. What makes for effective collaboration in your experience?" (Assess your fit with Tyro's team dynamics and work model.)
• "How do you measure the success and impact of your design work?" (Focus on metrics, user feedback, and business outcomes, demonstrating a results-oriented approach.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a clear overview of the project's objective and challenges. Dedicate significant time to explaining your thought process, design decisions, and iterative refinements.
• Quantify Results: Whenever possible, present data-backed outcomes – e.g., "Increased user task completion by X%," "Reduced error rates by Y%," or "Improved customer satisfaction scores."
• Showcase Collaboration: Explicitly mention how you partnered with Product and Engineering, and what challenges or successes arose from those collaborations.
• Highlight Process Efficiency: Briefly touch upon how your design process contributed to efficiency or how you improved workflows within a project.
• Engage Your Audience: Be prepared to answer questions thoughtfully and engage in a discussion about your work, demonstrating your passion and expertise.

📝 Enhancement Note: Interview preparation advice focuses on demonstrating strategic thinking, operational process, and impact measurement, which are critical for roles in operations and GTM functions.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday link.
• Portfolio Customization: Ensure your portfolio prominently features case studies that highlight your end-to-end design process, user-centered methodologies, and measurable impact, particularly demonstrating how you simplify complex workflows.
• Resume Optimization: Tailor your resume to emphasize your 5+ years of digital product design experience, proficiency in Figma, and skills in user research, prototyping, accessibility, and collaboration. Quantify achievements with data where possible.
• Interview Preparation: Practice articulating your design rationale, discussing your collaboration strategies, and walking through your portfolio projects with a focus on process and outcomes. Be ready to discuss your experience with or interest in AI-enabled design tools.
• Company Research: Familiarize yourself with Tyro Payments' mission, its focus on Australian businesses, and its company values. Understand how your UX design skills can contribute to their operational success and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.