Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Philips Location: Bangalore–Embassy Business Hub, India Job Type: FULL_TIME Category: User Experience (UX) Design / Service Design Date Posted: 06 January 2026 Experience Level: 6+ Years

🚀 Role Summary

• This role is pivotal in shaping end-to-end customer experiences within the healthcare sector, focusing on seamless integration for front-line staff and back-office operations.
• It requires a deep understanding of user journeys, identifying friction points, and co-creating scalable solutions across multiple platforms.
• The Senior UX Designer will act as a seasoned, versatile 'T'-shaped designer with expertise in Interaction Design, strategic design thinking, and user research.
• This position demands confidence in navigating ambiguity, solving complex challenges from an end-to-end perspective, and independently driving projects to completion with high quality.

📝 Enhancement Note: The job title and description clearly place this role within UX and Service Design, with a strong emphasis on holistic customer lifecycle management in the healthcare technology domain. The "T-shaped" profile implies a need for both deep specialization (Interaction Design) and broad understanding (Service Design, User Research).

📈 Primary Responsibilities

• Conduct comprehensive user research, including discovery interviews, surveys, and usability testing, to inform and validate design decisions.
• Collaborate closely with cross-functional stakeholders to challenge existing paradigms, champion the user's perspective, and foster innovation, strategically balancing organizational objectives with user and business needs.
• Partner with product and project management teams to meticulously define user requirements, scope projects, and establish realistic timelines.
• Design holistic user journeys and service blueprints, demonstrating systemic awareness and understanding of interdependencies across personas, processes, and touchpoints to define current and future-state experiences.
• Develop interactive UX prototypes, iterating based on user feedback and business goals to ensure optimal solutions.
• Ensure consistent, high-quality design outputs and uphold Design Language System (DLS) standards across the product portfolio.
• Facilitate effective cross-functional collaboration through workshops, ideation sessions, and co-creation activities.
• Proactively mobilize internal and external resources, unblocking self and team to meet project objectives, timelines, and quality standards, balancing constraints with design excellence.
• Produce clear and detailed design specifications, user flows, and patterns for seamless developer hand-off, ensuring accurate translation of design into the final solution.
• Perform gap analysis between design specifications and developed solutions, guiding development and product teams in execution and backlog refinement.
• Elevate project impact through clear communication and compelling storytelling of design strategy, UX concepts, and rationale.
• Support the growth and development of the design team through mentorship and coaching, contributing actively to the global design community with industry knowledge and expertise.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, tactical execution, and leadership. The emphasis on "end-to-end perspective," "systemic awareness," and "challenging the status quo" indicates a role that requires influence and proactive problem-solving beyond just visual design.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's Degree in Interaction Design, User Experience (UX) Design, Product Design, Service Design, Computer Science Engineering, or an equivalent field.

Experience:

• Minimum of 6 years of experience as a UX/Digital Product Designer, with a proven track record in user research and service design.
• Experience in navigating complex, cross-functional environments and influencing stakeholders is crucial.

Required Skills:

• Qualitative User Research: Proficiency in formative and summative research methods (interviews, surveys, usability testing).
• Customer Journeys & Service Blueprints: Expertise in mapping and analyzing user journeys and designing comprehensive service blueprints.
• UX Requirements & Metrics: Ability to define user requirements, use cases, features, and relevant UX metrics for success measurement.
• UX Architecture: Experience creating site maps and understanding UX architecture principles.
• Interaction & Visual Design: Strong command of interaction design principles, layout, color, typography, icons, and images.
• Prototyping: Skilled in creating interactive and experiential prototypes with detailed UX/UI design specifications.
• Visual Communication & Storytelling: Ability to articulate design concepts and strategies effectively through compelling visual narratives.
• Design System: Experience using and extending Design Language Systems (DLS).
• Accessibility Guidelines: Knowledge of accessibility standards, such as W3C guidelines.

Preferred Skills:

• Service Design Methodologies: Fluency in service design principles and practices.
• Strategic Design Thinking: Ability to approach design challenges from a strategic, holistic perspective.
• Systemic Thinking: Capacity to understand and design within complex systems and interdependencies.
• Motion Design: Experience incorporating visual transitions and motion in UX to enhance user experience.
• Competitor Analysis: Experience in creating comparative benchmarks, mood boards, and opportunity maps.
• UI Technologies: Good understanding of UI technologies like HTML-5.

📝 Enhancement Note: The qualifications emphasize a blend of specialized UX skills and broader strategic design capabilities. The "T-shaped" descriptor is reinforced by the need for deep interaction design expertise alongside strong service design and research acumen. The 6+ years of experience suggests a senior individual contributor role with potential for mentorship.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• User Research Case Studies: Demonstrations of how user research informed design decisions, including methodology, findings, and impact.
• Service Design Projects: Examples of designed service blueprints, customer journeys, and systemic solutions for complex processes.
• Interaction Design Prototypes: Interactive prototypes showcasing user flows, key features, and user experience design specifications.
• Design System Contribution: Evidence of working with or contributing to design systems, showcasing consistency and scalability.
• Problem-Solving Examples: Case studies that illustrate navigating ambiguity and solving complex end-to-end challenges.

Process Documentation:

• Showcase ability to create clear design specifications, user flows, and patterns for developer hand-off.
• Examples of gap analysis documents and how they guided development and product teams.
• Demonstrations of how you've documented design rationale and strategy through storytelling.

📝 Enhancement Note: A strong portfolio showcasing end-to-end design process, from research to implementation and impact, is critical. The emphasis on service design, systemic thinking, and collaboration with development teams suggests the need for case studies that highlight these aspects.

💵 Compensation & Benefits

Salary Range:

• Estimated Range for Senior UX Designer in Bangalore: ₹1,800,000 - ₹3,000,000 per annum.

Benefits:

• Comprehensive health insurance coverage.
• Retirement savings plans and employee stock options.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development opportunities, including training, workshops, and conference attendance.
• Access to Philips' global design community and resources.
• Potential for performance-based bonuses and incentives.

Working Hours:

• Standard 40-hour work week, typically Monday to Friday.
• The role is office-based, requiring presence at the Bangalore–Embassy Business Hub facility.

📝 Enhancement Note: Salary range is an estimate based on industry benchmarks for Senior UX Designers with 6+ years of experience in Bangalore, India, considering the company's size and industry. Specific benefits will be detailed during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology, Medical Devices, Consumer Electronics. Company Size: Large enterprise (Philips is a global company with over 70,000 employees). Founded: 1891, with a long history of innovation in healthcare and technology.

Team Structure:

• This role sits within the Service Experience Design team, part of the broader Philips Design community.
• The team is multi-disciplinary, comprising UX designers, Service Designers, and User Researchers.
• It operates within a matrixed structure, collaborating closely with product management, engineering, marketing, and other business units.

Methodology:

• User-Centricity: A strong focus on understanding and advocating for user needs throughout the design process.
• Design Thinking: Application of human-centered design methodologies for problem-solving and innovation.
• Service Design: Emphasis on mapping and optimizing the entire customer journey and service ecosystem.
• Data-Driven Decisions: Utilizing user research and analytics to inform design choices and measure impact.
• Collaborative Approach: Fostering cross-functional teamwork and co-creation to achieve shared goals.

Company Website: https://www.philips.com/

📝 Enhancement Note: Philips is a well-established global leader in health technology. The company culture emphasizes purpose-driven work, innovation, and a commitment to improving lives. The design community is known for its excellence and global reach.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is expected to operate with a high degree of autonomy, driving projects and mentoring junior team members.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead or Head of UX/Service Design within the Service Experience Design team. They will collaborate closely with Product Managers, Project Managers, and Engineering leads.

Operations Impact: This role has a direct impact on the usability, efficiency, and satisfaction of Philips' healthcare solutions. By designing seamless experiences, the Senior UX Designer contributes to improved patient outcomes, enhanced operational efficiency for healthcare providers, and stronger customer loyalty.

Growth Opportunities:

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and potentially move into design management roles.
• Specialization: Deepen expertise in specific areas of UX or service design, or expand into adjacent fields like product strategy.
• Cross-Functional Exposure: Gain experience working on a diverse range of healthcare products and services, collaborating with global teams.
• Industry Influence: Contribute to the broader design community through presentations, publications, and internal knowledge sharing.

📝 Enhancement Note: This senior role offers significant opportunities for professional growth within a leading health technology company. The emphasis on mentorship and cross-functional collaboration suggests pathways to leadership and expanded influence.

🌐 Work Environment

Office Type: This is an office-based role, requiring regular presence at the Philips facility in Bangalore–Embassy Business Hub. The environment is expected to be collaborative and professional, supporting cross-functional teamwork.

Office Location(s):

• Bangalore–Embassy Business Hub, India. This location is a modern business hub, likely offering good connectivity and amenities.

Workspace Context:

• Collaborative Spaces: Expect access to meeting rooms, workshop areas, and open spaces conducive to team collaboration and ideation sessions.
• Tools & Technology: Access to industry-standard design and prototyping software (e.g., Figma), design systems, and necessary hardware.
• Team Interaction: Opportunities for regular interaction with UX designers, service designers, researchers, product managers, and developers.

Work Schedule:

• Standard office hours, typically Monday to Friday, 40 hours per week.
• Flexibility may be available, but the core requirement is on-site presence for collaboration and team integration.

📝 Enhancement Note: The on-site requirement underscores the importance of face-to-face collaboration, team synergy, and hands-on work within the Philips design ecosystem.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and cultural fit.
• Portfolio Review & Presentation: A dedicated session to present 2-3 key case studies from your portfolio, focusing on your role, process, impact, and collaboration. Be prepared to discuss your design rationale and problem-solving approach.
• Technical/Design Interview: In-depth discussion with design peers and leads, focusing on UX principles, interaction design, service design methodologies, user research techniques, and systemic thinking. This may include design exercises or problem-solving scenarios.
• Cross-Functional Stakeholder Interview: Discussion with product management or engineering leads to assess collaboration skills, stakeholder management, and ability to balance user needs with business objectives.
• Final Interview: Meeting with senior leadership to discuss overall fit, strategic thinking, and long-term career aspirations.

Portfolio Review Tips:

• Select Diverse Case Studies: Choose projects that showcase your range: a complex interaction design challenge, a comprehensive service design initiative, and a user research-driven project.
• Focus on Your Role: Clearly articulate your specific contributions, decisions, and impact within each project, especially in team settings.
• Showcase the Process: Detail your design process, from problem definition and research to ideation, iteration, prototyping, and implementation. Highlight how you navigated challenges.
• Quantify Impact: Wherever possible, use metrics (quantitative or qualitative) to demonstrate the success and impact of your designs.
• Tell a Story: Structure your case studies as narratives with a clear beginning (problem), middle (process/solutions), and end (outcome/impact).

Challenge Preparation:

• Design Exercises: Be prepared for potential design challenges that might involve sketching user flows, wireframing solutions for a given problem, or critiquing an existing design.
• Systemic Thinking Scenarios: Practice articulating how you would approach a complex problem that spans multiple user touchpoints and internal processes.
• Stakeholder Communication: Prepare examples of how you have effectively communicated design decisions and influenced stakeholders with differing priorities.

📝 Enhancement Note: The interview process is likely rigorous, with a strong emphasis on portfolio presentation and demonstrating a deep understanding of UX and service design principles in a complex, cross-functional environment.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma (explicitly mentioned). Expect proficiency in creating wireframes, interactive prototypes, and design specifications.
• Design System: Experience with using and extending a Design Language System (DLS) is required.
• User Research Tools: Familiarity with various qualitative research tools and platforms for conducting interviews, surveys, and usability testing.

Analytics & Reporting:

• Although not explicitly listed, experience with analytics platforms (e.g., Google Analytics, Mixpanel) that inform user behavior and design iteration would be beneficial.

CRM & Automation:

• Not directly applicable to this UX role, but an understanding of how UX integrates with broader customer lifecycle management and CRM systems could be advantageous.

Other Relevant Tools:

• Tools for service blueprinting and journey mapping (e.g., Miro, Mural, Lucidchart).
• Project management tools (e.g., Jira, Asana) for collaboration with product and development teams.

📝 Enhancement Note: Figma is the primary tool specified. Demonstrating proficiency with design systems and collaborative tools like Miro/Mural will be key. An understanding of how UX influences downstream processes is a plus.

👥 Team Culture & Values

Operations Values:

• Purpose-Driven: A strong commitment to Philips' mission of improving people's lives through health technology.
• Customer Focus: Deep empathy and a drive to understand and serve the needs of healthcare professionals and patients.
• Innovation & Curiosity: Encouraging exploration, asking insightful questions, and a continuous learning mindset.
• Collaboration: Valuing teamwork, diverse perspectives, and collective problem-solving across functions.
• Excellence: Striving for high-quality design outputs and impactful solutions.
• Integrity & Care: Operating with ethical standards and a considerate approach to colleagues and users.

Collaboration Style:

• Cross-Functional Integration: Actively seeking input and partnering with product management, engineering, research, and marketing teams.
• Co-Creation: Engaging stakeholders in workshops and ideation sessions to build shared understanding and solutions.
• Feedback Culture: Openness to giving and receiving constructive feedback to improve designs and processes.
• Knowledge Sharing: Contributing to the growth of the design community through sharing insights, best practices, and mentorship.

📝 Enhancement Note: The emphasis on purpose, collaboration, and user-centricity aligns with Philips' mission. Candidates should demonstrate how their values and collaboration style resonate with these principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Designing for intricate healthcare systems with diverse user needs, regulatory constraints, and interdependencies.
• Balancing Stakeholder Needs: Effectively managing competing priorities and influencing a broad range of stakeholders to achieve user-centered outcomes.
• Driving Innovation: Challenging the status quo and introducing novel solutions within a large, established organization.
• Translating Ambiguity into Clarity: Taking complex problems and abstract requirements and translating them into clear, actionable design solutions.
• Maintaining Design Consistency: Ensuring a high level of design quality and adherence to DLS standards across a wide product portfolio.

Learning & Development Opportunities:

• Advanced UX & Service Design Training: Access to internal and external training programs to deepen expertise.
• Industry Conferences & Events: Opportunities to attend leading UX and healthcare technology conferences.
• Mentorship Programs: Formal and informal mentorship opportunities with senior designers and leaders.
• Exposure to Cutting-Edge Technology: Working with innovative health tech solutions and emerging design trends.
• Leadership Track: Potential to develop into design leadership roles, managing teams and strategic initiatives.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, complex organizations, offering significant opportunities for skill development and professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced in a previous role, how you approached it systemically, and what the outcome was." (Focus on process, collaboration, and impact).
• "How do you balance user needs with business objectives and technical constraints? Provide an example." (Demonstrate strategic thinking and negotiation skills).
• "How do you ensure your designs are accessible and inclusive, especially in a healthcare context?" (Showcase awareness of ethical design and standards).
• "Walk us through your process for conducting user research and how you translate insights into design decisions." (Highlight research methodology and its application).

Company & Culture Questions:

• "How does your design philosophy align with Philips' mission to improve lives through health technology?" (Connect your passion to the company's purpose).
• "Describe a time you had to influence stakeholders who were resistant to your design recommendations." (Demonstrate communication and persuasion skills).
• "How do you contribute to team growth and foster a collaborative design environment?" (Showcase mentorship and teamwork abilities).

Portfolio Presentation Strategy:

• Structure: Start with a brief overview of your career and design philosophy. For each case study, clearly define the problem, your role and responsibilities, your process (research, ideation, prototyping, testing), the solution, and the measured impact.
• Visuals: Use high-quality visuals, mockups, prototypes, and diagrams to illustrate your work. Keep text concise and focus on explaining your rationale.
• Storytelling: Frame your case studies as compelling narratives. Highlight the challenges, your problem-solving approach, and the lessons learned.
• Q&A: Be prepared for detailed questions about your decisions, methodologies, and the outcomes of your projects. Demonstrate critical thinking and a proactive approach.

📝 Enhancement Note: Preparation should focus on articulating your design process, demonstrating systemic thinking, showcasing your ability to influence stakeholders, and connecting your work to Philips' mission.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Philips careers portal via the provided URL.
• Portfolio Customization: Ensure your portfolio prominently features 2-3 strong case studies that highlight your expertise in interaction design, service design, and user research, with a clear emphasis on your role and the impact of your work.
• Resume Optimization: Tailor your resume to include keywords from the job description, such as "Service Design," "Interaction Design," "User Research," "Figma," "Design System," and "Systemic Thinking." Quantify achievements where possible.
• Prepare Your Narrative: Practice presenting your case studies clearly and concisely. Be ready to articulate your design rationale, problem-solving approach, and how you collaborate with cross-functional teams.
• Research Philips: Understand Philips' mission, values, and recent work in health technology. Consider how your skills and experience can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.