Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Pandora Location: Copenhagen, Capital Region of Denmark, Denmark Job Type: Full-time Category: User Experience (UX) Design Date Posted: 2025-09-10 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

• Lead UX design efforts across complex, high-impact digital product initiatives, ensuring consistent quality and user-centricity from discovery through delivery.
• Partner with product and engineering leadership to shape product vision and roadmaps, championing a user-first perspective to drive business outcomes.
• Conduct and apply user research, usability testing, and data analysis to uncover deep user needs, informing strategic design decisions and product direction.
• Deliver high-fidelity prototypes, user flows, and detailed specifications that set a high standard for clarity, craft, and innovation within the design team.
• Mentor and provide constructive feedback to junior and mid-level designers, fostering their professional growth and elevating the overall design quality within the organization.

📝 Enhancement Note: While the job title is "Senior UX Designer," the responsibilities listed indicate a significant leadership component, including mentoring and strategic input. This suggests the role is not just about execution but also about shaping design direction and fostering talent, aligning with a senior-level individual contributor role focused on impact and influence.

📈 Primary Responsibilities

• Lead UX design strategy and execution across multiple concurrent projects, ensuring alignment with product goals and user needs from initial concept to final implementation.
• Define and execute comprehensive user research plans, including usability testing, user interviews, and surveys, to gather actionable insights that drive product improvements.
• Translate complex user needs and business requirements into intuitive and engaging user interfaces, creating wireframes, user flows, prototypes, and high-fidelity mockups.
• Collaborate closely with Product Managers, Engineers, and other stakeholders to define product requirements, iterate on designs, and ensure successful implementation of UX solutions.
• Contribute to the evolution and maintenance of Pandora's design system, ensuring consistency, scalability, accessibility, and adherence to brand guidelines across all digital touchpoints.
• Champion accessibility best practices (WCAG standards) throughout the design process, advocating for inclusive design to ensure products are usable by everyone.
• Present design concepts, research findings, and rationale clearly and persuasively to cross-functional teams and senior leadership, building consensus and driving alignment on design direction.
• Mentor and guide junior designers, providing constructive feedback, sharing expertise, and fostering a collaborative and growth-oriented design environment.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, and team mentorship. The emphasis on "complex initiatives," "design leadership," and "championing data-driven design" suggests a need for a candidate who can not only execute but also influence and guide the design process and team members.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a closely related field.
• A Master's degree in a similar field is considered a strong plus and may substitute for some experience.

Experience:

• A minimum of 5 to 7 years of professional experience in UX design, with a proven track record of leading design initiatives for complex, high-impact digital products.
• Demonstrated experience in applying user research methodologies, usability testing, and data analysis to inform design decisions and iterate on product features.
• Experience working within agile development environments and collaborating effectively with cross-functional teams including product management, engineering, and marketing.
• Proven ability to mentor and provide constructive feedback to other designers, contributing to team growth and design quality.

Required Skills:

• Expert proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
• Deep understanding of user-centered design principles, interaction design patterns, and information architecture.
• Strong knowledge of design systems, including their creation, maintenance, and application for scalability and consistency.
• Proficiency in accessibility standards (e.g., WCAG compliance) and best practices for inclusive design.
• Exceptional communication, presentation, and storytelling skills, with the ability to articulate design rationale and insights to diverse audiences, including senior stakeholders.
• Experience in conducting and synthesizing user research, including qualitative methods (interviews, usability testing) and quantitative data analysis.
• Strategic thinking and problem-solving abilities, with a proactive and entrepreneurial mindset focused on innovation and continuous improvement.

Preferred Skills:

• Experience in the e-commerce or retail fashion industry.
• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to understand implementation constraints and possibilities.
• Experience with A/B testing and conversion rate optimization (CRO) techniques.
• Knowledge of animation and motion design principles for creating engaging user experiences.

📝 Enhancement Note: The requirement for 5-7+ years of experience, combined with the emphasis on leadership, mentoring, and strategic input, positions this role as a senior individual contributor. The portfolio is crucial for demonstrating leadership on complex projects and expertise across the entire UX lifecycle.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5-7 years of UX design experience, with a clear emphasis on leadership and strategic contributions to complex, high-impact digital products.
• Demonstrate end-to-end design process, from user research and ideation through wireframing, prototyping, usability testing, and final design delivery.
• Include case studies that clearly articulate the problem statement, your role, the design process, key decisions, and the measurable impact or outcome of your work.
• Showcase expertise in interaction design, information architecture, and visual design, highlighting your ability to create intuitive and aesthetically pleasing user interfaces.
• Provide examples of work that demonstrates proficiency with design systems and a strong understanding of accessibility standards (WCAG).

Process Documentation:

• Portfolios should clearly detail the user research methodologies employed, including how insights were gathered, synthesized, and translated into design solutions.
• Illustrate the iterative nature of the design process, showing how feedback from usability testing and stakeholders was incorporated to refine designs.
• Include examples of high-fidelity prototypes and detailed design specifications provided to engineering teams for implementation.
• Demonstrate how you have contributed to or leveraged design systems to ensure consistency and scalability across products.
• Case studies should highlight how your design decisions led to measurable improvements in user satisfaction, engagement, conversion rates, or other key business metrics.

📝 Enhancement Note: The company explicitly requests a portfolio demonstrating leadership on complex projects. This implies that candidates should select case studies that go beyond basic UI design and showcase strategic thinking, problem-solving, and significant impact. Highlighting your role in driving initiatives and mentoring others within the portfolio will be critical.

💵 Compensation & Benefits

Salary Range:

• Given the role is a Senior UX Designer in Copenhagen, Denmark, with 5-7+ years of experience, the estimated annual salary range is between DKK 450,000 - DKK 650,000. This estimate is based on industry benchmarks for senior UX professionals in major Danish cities, considering the cost of living and typical compensation structures for international companies.

Benefits:

• Comprehensive health insurance and dental coverage.
• Generous paid time off (vacation days) and public holidays.
• Pension scheme contribution.
• Opportunities for professional development, including training, workshops, and conference attendance.
• Employee discounts on Pandora jewelry.
• Access to a modern, LEED Gold Certified office space with excellent amenities.
• Potential for performance-based bonuses.
• International working environment with colleagues from diverse backgrounds.

Working Hours:

• Standard full-time working hours are expected, likely around 37-40 hours per week, with flexibility often available. The role is based on-site in Copenhagen, indicating a need for regular office presence.

📝 Enhancement Note: Salary figures for Denmark can vary significantly based on experience, specific company benefits, and negotiation. The provided range is an estimate based on general market data for a Senior UX Designer in Copenhagen. It's advisable for candidates to research current market rates for similar roles in Denmark, considering the specific responsibilities and company size.

🎯 Team & Company Context

🏢 Company Culture

Industry: Jewelry (Luxury/Accessible Luxury) Company Size: 37,000+ Employees Worldwide (as of 2024 data) Founded: 1982 Company Headquarters: Copenhagen, Denmark

Team Structure:

• The UX Designer will likely be part of a Product or Digital & Technology department, working within a product team that includes Product Managers, Engineers, and potentially other designers.
• There is a clear emphasis on cross-functional collaboration, with the UX Designer acting as a crucial link between user needs, business goals, and technical feasibility.
• Mentorship is a stated component of the role, suggesting a structure where senior designers support and guide more junior members of the design or product teams.

Methodology:

• Pandora's digital and technology hub operates in a rapidly growing environment, suggesting an agile and adaptive approach to product development.
• The company values a user-first perspective, data-driven design, and innovation, indicating methodologies that prioritize user research, A/B testing, and continuous improvement.
• There is a commitment to improving design impact and efficiency, which may involve adopting new tools, frameworks, or design operations (DesignOps) practices.

Company Website: www.pandoragroup.com

📝 Enhancement Note: Pandora is a large, established global brand that has invested significantly in its digital presence. The "Digital & Technology Hub" in Copenhagen signifies a strategic focus on innovation and user experience, suggesting a modern, dynamic work environment that blends established corporate structure with forward-thinking digital initiatives.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Design Lead Reporting Structure: The Senior UX Designer will report to a Design Lead, Head of UX, or a Director within the Digital & Technology organization. They will collaborate closely with Product Managers and Engineering Leads.

Operations Impact:

• This role has a direct impact on customer satisfaction and business outcomes by shaping the user experience of Pandora's digital platforms.
• By leading complex initiatives and driving user-centricity, the Senior UX Designer influences product strategy, brand perception, and ultimately, revenue through enhanced customer engagement and conversion.
• The role contributes to the company's commitment to sustainability and accessibility, ensuring Pandora's digital offerings are inclusive and responsible.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, or design systems, potentially through specialized training or leading advanced projects.
• Leadership Development: Potential to move into a Lead UX Designer or UX Manager role, taking on greater responsibility for team management, strategy, and design direction.
• Cross-functional Exposure: Exposure to various aspects of the digital product lifecycle, including product strategy, marketing, and technology, providing a holistic understanding of the business.
• Industry Influence: Contribute to shaping design practices within a leading global brand, potentially influencing industry standards in accessible luxury e-commerce and jewelry.

📝 Enhancement Note: The "Senior" title and emphasis on mentoring and leadership suggest a clear path for career progression within Pandora's design organization. Candidates should look for opportunities to take on more strategic responsibilities and potentially lead design initiatives or teams in the future.

🌐 Work Environment

Office Type: Modern, LEED Gold Certified Digital & Technology Hub. Office Location(s): Copenhagen, Denmark. The specific address is provided as "Copenhagen V, DK," indicating a central location within the city.

Workspace Context:

• The workspace is described as "unique, comfortable and inspirational," designed to foster a productive and positive employee experience.
• The LEED Gold Certification highlights a commitment to sustainability and environmental responsibility, which may appeal to candidates who value such principles.
• The environment is described as "rapidly growing" and filled with "highly skilled and experienced colleagues," suggesting a dynamic, collaborative, and intellectually stimulating atmosphere.
• Opportunities for interaction with a diverse, international team are abundant, facilitating knowledge sharing and cross-cultural collaboration.

Work Schedule:

• The role is full-time and on-site in Copenhagen. While specific working hours are not detailed, a standard professional schedule (e.g., 9 AM to 5 PM) is typical, with potential for some flexibility depending on team needs and company policy.

📝 Enhancement Note: The emphasis on the office environment being "inspirational" and "comfortable", coupled with the LEED certification and international team, points to a company culture that values employee well-being and a modern, progressive workspace. Candidates should be prepared for an on-site role in a collaborative office setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter screen with Kelly Kavarnou to assess basic qualifications, experience, and cultural fit, with a focus on the portfolio.
• Hiring Manager/Team Interview: A deeper dive into UX skills, design process, problem-solving abilities, and experience with complex projects. This may involve discussing portfolio case studies in detail.
• Design Exercise/Case Study Presentation: Candidates may be asked to complete a take-home design challenge or present a detailed case study from their portfolio, demonstrating their approach to a specific UX problem.
• Cross-functional Collaboration Interview: An interview with Product Managers and/or Engineers to assess collaboration skills, communication style, and ability to influence stakeholders.
• Senior Leadership Interview: A final interview with a senior leader (e.g., Head of Product, Director of Design) to evaluate strategic thinking, leadership potential, and overall fit with Pandora's culture and vision.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest case studies that best represent your skills in leadership, strategy, and complex problem-solving. Ensure they align with the responsibilities outlined in the job description.
• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the design process you followed, the rationale behind your decisions, and the measurable outcomes or impact. Quantify results whenever possible.
• Highlight Leadership & Mentorship: Since this is a Senior role, explicitly detail instances where you led initiatives, mentored junior designers, or influenced product strategy.
• Showcase Process: Demonstrate a clear understanding of user research, wireframing, prototyping, usability testing, and how you integrate feedback.
• Accessibility & Systems: Ensure your portfolio includes examples that showcase your understanding and application of design systems and accessibility standards.
• Prepare to Present: Be ready to walk through your portfolio and discuss specific projects in detail during interviews. Practice your presentation and be prepared to answer questions about your design choices and their impact.

Challenge Preparation:

• If a design exercise is given, understand the prompt thoroughly. Focus on the user problem and business goals.
• Clearly outline your approach, including research methods, ideation techniques, and how you would validate your design.
• For presentations, structure your thoughts logically. Be concise, confident, and prepared to defend your design decisions.

📝 Enhancement Note: The application instructions explicitly state that a portfolio is required. Candidates should prioritize creating a compelling portfolio that not only showcases design skills but also demonstrates leadership, strategic thinking, and the ability to drive impact. Tailoring the portfolio to highlight experience with complex projects and mentorship is key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned as preferred, or similar tools like Sketch, Adobe XD). Proficiency in creating high-fidelity interactive prototypes is essential.
• Design Systems: Experience in contributing to or utilizing established design systems.
• User Research Tools: Familiarity with tools for conducting usability testing (e.g., UserTesting.com, Lookback) and gathering user feedback.
• Collaboration Tools: Jira, Confluence, Slack, or similar for project management and team communication.

Analytics & Reporting:

• Familiarity with web analytics platforms like Google Analytics or Adobe Analytics to understand user behavior and measure design impact.
• Experience interpreting data from A/B testing tools.

CRM & Automation:

• While not directly listed as a primary tool for UX, understanding how CRM systems (like Salesforce) and marketing automation platforms influence customer journeys can be beneficial for context.

📝 Enhancement Note: Figma is highlighted as a preferred tool. Candidates should ensure their portfolio and resume reflect strong proficiency in Figma or comparable industry-standard design and prototyping software. Understanding how design integrates with analytics and the broader customer journey is also valuable.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user throughout the design and development process.
• Collaboration: Working effectively with cross-functional teams, fostering open communication and shared ownership of product success.
• Innovation: A drive to explore new ideas, technologies, and methodologies to create exceptional and forward-thinking user experiences.
• Excellence & Craftsmanship: A dedication to producing high-quality, polished, and thoughtful design work with attention to detail.
• Data-Driven Decision Making: Utilizing user research and analytics to inform design choices and measure impact.
• Inclusivity & Accessibility: A commitment to designing products that are usable and enjoyable for everyone, regardless of ability.

Collaboration Style:

• Thought Partnership: Expected to act as a strategic partner to Product Managers and Engineers, influencing decisions with user insights and design expertise.
• Cross-Departmental Engagement: Actively participate in discussions and decision-making processes involving various departments to ensure a holistic product approach.
• Feedback Culture: Open to giving and receiving constructive feedback to foster continuous improvement within the design team and across product development.
• Mentorship and Knowledge Sharing: A willingness to share expertise, mentor junior colleagues, and contribute to a learning environment.

📝 Enhancement Note: Pandora's emphasis on diversity and inclusion, along with its global reach, suggests a culture that values different perspectives and collaborative approaches. The "Digital & Technology Hub" environment likely fosters a dynamic and innovative culture where proactive contributions are encouraged.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating and synthesizing potentially competing priorities between user desires, business objectives, and technical constraints.
• Driving Adoption of Design Standards: Championing and ensuring consistent application of design systems and accessibility best practices across a large organization with multiple product teams.
• Managing Complex Projects: Leading design for intricate, multi-faceted digital initiatives that require extensive collaboration and detailed problem-solving.
• Adapting to a Growing Environment: Thriving in a rapidly evolving digital landscape and contributing to the continuous improvement of design processes and methodologies at Pandora.
• Influencing Stakeholders: Persuading diverse stakeholders, including senior leadership, to adopt user-centered design recommendations and strategic design directions.

Learning & Development Opportunities:

• Advanced UX Specialization: Opportunities to deepen expertise in areas like advanced user research techniques, complex interaction design, or the strategic application of design systems.
• Leadership and Mentorship: Developing leadership skills through mentoring junior designers and potentially leading specific design initiatives or feature sets.
• Industry Exposure: Staying abreast of the latest UX trends, tools, and methodologies through internal workshops, external conferences, and continuous learning.
• Cross-functional Impact: Gaining broader business acumen by working closely with product management, engineering, and marketing teams.
• Global Brand Experience: Contributing to the design of experiences for a globally recognized brand, understanding the nuances of international markets.

📝 Enhancement Note: The challenges presented are typical for a senior role in a large, dynamic company. Candidates should prepare to discuss how they have overcome similar challenges, highlighting their problem-solving skills and strategic thinking. The growth opportunities are substantial, offering a clear path for career advancement within a well-established global organization.

💡 Interview Preparation

Strategy Questions:

• Design Process & Leadership: "Walk me through a complex project from your portfolio where you led the UX design. What was the problem, your process, key challenges, and the outcome?" Focus on demonstrating your end-to-end process, strategic decision-making, and leadership in driving the project.
• User Research & Data: "How do you integrate user research and data into your design process? Describe a time when user insights significantly changed your design direction." Be prepared to discuss specific research methods and how you translate findings into actionable design solutions.
• Collaboration & Influence: "How do you collaborate with Product Managers and Engineers to ensure a successful product launch? Describe a situation where you had to influence stakeholders with differing opinions." Highlight your communication skills, ability to build consensus, and cross-functional partnership.
• Design Systems & Accessibility: "What is your experience with design systems? How do you ensure accessibility in your designs?" Showcase your understanding of design system principles and your commitment to inclusive design practices.
• Mentorship: "How do you approach mentoring junior designers? What’s your philosophy on fostering design talent?" Prepare to discuss your experience in guiding and providing feedback to other designers.

Company & Culture Questions:

• Pandora's Brand: Research Pandora's current digital presence, marketing strategies, and recent initiatives. Understand their target audience and brand identity.
• Design at Pandora: Try to find any public information or articles about Pandora's design philosophy or their technology hub to understand their approach to digital product development.
• Cultural Fit: Reflect on Pandora's stated values (user-centricity, innovation, collaboration, inclusivity) and be ready to provide examples of how your own values and work style align with them.

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically, following the typical design process: problem, research, ideation, design, testing, outcome.
• Focus on Impact: Quantify the results of your work whenever possible. Use metrics related to user satisfaction, engagement, conversion rates, or efficiency.
• Highlight Your Role: Clearly articulate your specific contributions, especially in areas of leadership, strategy, and problem-solving, distinguishing them from team efforts.
• Visuals Matter: Use high-quality visuals of your designs, prototypes, and any research outputs. Ensure clarity and conciseness in your explanations.
• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs made, and how you would handle specific scenarios. Practice answering them concisely and thoughtfully.

📝 Enhancement Note: The interview process will likely assess not only your technical UX skills but also your strategic thinking, leadership potential, and ability to integrate into Pandora's culture. A well-prepared and insightful presentation of your portfolio is crucial for success.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application directly through the Pandora careers portal via the provided URL.
• Portfolio Customization: Ensure your portfolio is up-to-date and tailored to highlight your experience with complex digital products, leadership, and mentorship. Select 3-5 of your most impactful case studies.
• Resume Optimization: Update your resume to clearly articulate your 5-7+ years of relevant UX experience, focusing on achievements and responsibilities that align with the job description, using keywords like "UX Design," "User Research," "Prototyping," "Design Strategy," and "Mentorship."
• Interview Preparation: Thoroughly research Pandora, its products, and its culture. Prepare to discuss your portfolio case studies in detail, focusing on your strategic contributions and problem-solving abilities. Practice answering behavioral and situational interview questions.
• Company Research: Familiarize yourself with Pandora's brand, its digital presence, and its commitment to sustainability and inclusivity, as these are likely to be discussed during the interview process. Understand the company's mission and values to articulate your fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.