Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Labcorp Location: USA - Remote - North Carolina Job Type: FULL_TIME Category: UX/Product Design Operations Date Posted: 2025-07-25T00:00:00 Experience Level: Mid-Senior Level (5-10 years) Remote Status: Remote

🚀 Role Summary

• This role is pivotal in shaping the user experience (UX) of Labcorp's digital products and services, focusing on creating impactful, brand-aligned customer journeys.
• The Senior UX Designer will be instrumental in translating deep user understanding into intuitive and effective digital solutions, driving measurable business outcomes.
• Key responsibilities include leading design initiatives, conducting user research and testing, and advocating for the user throughout the product development lifecycle.
• This position requires a blend of strategic thinking, hands-on design execution, and the ability to mentor junior team members, fostering a collaborative and innovative design culture.

📝 Enhancement Note: While the input data does not explicitly state "Revenue Operations" or "Sales Operations," the nature of a Senior UX Designer role in a large life sciences company like Labcorp inherently involves optimizing user journeys that directly impact customer acquisition, retention, and overall revenue generation. Therefore, this role is positioned within the broader "Operations" umbrella, specifically focusing on the operational efficiency and effectiveness of digital customer touchpoints.

📈 Primary Responsibilities

• Lead the end-to-end design process for digital products, marketing emails, and internal communications, ensuring consistent brand representation and alignment with business objectives and customer insights.
• Proactively drive innovation in design practices and methodologies, nurturing new ideas from conceptualization through to successful execution and implementation across digital platforms.
• Actively participate in and foster a culture of design critique, providing constructive feedback and sharing expertise within cross-functional design reviews to elevate the overall design quality.
• Collaborate strategically with senior leadership, stakeholders, and subject matter experts to define and execute design strategies for key business initiatives and next-generation digital products.
• Leverage data analytics, customer feedback, and user research findings to inform and validate UX recommendations, ensuring design decisions are data-driven and customer-centric.
• Conduct comprehensive user research, usability testing, and customer journey mapping to identify pain points, opportunities for improvement, and strategic recommendations for enhancing user experiences.
• Develop detailed wireframes, interactive prototypes, and comprehensive UX design documentation to clearly communicate design intent, user flows, and interaction models.
• Present strategic UX recommendations with confidence and conviction to diverse audiences, including executive stakeholders, articulating the rationale and expected business impact.
• Partner closely with engineering and development teams to ensure the seamless implementation of UI solutions, verifying that the technical execution accurately reflects the intended vision and functional requirements.
• Guide and mentor fellow designers and cross-functional team members, sharing expertise, promoting best practices, and fostering a collaborative environment for professional growth and learning.

📝 Enhancement Note: These responsibilities are enhanced to emphasize the strategic and leadership aspects expected of a "Senior" role, particularly in a corporate environment. The focus is on leading initiatives, influencing stakeholders, and contributing to strategic decision-making, which are key indicators of seniority in operations and design roles.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, related field, or equivalent practical experience is typically expected for a Senior UX Designer.
• While not explicitly stated, a Master's degree or relevant certifications in UX design, interaction design, or a related discipline can be advantageous.

Experience:

• Demonstrated experience (typically 5-10 years) in leading and delivering comprehensive, end-to-end UX design solutions for complex digital products and services.
• Proven track record of working within challenging business environments, ideally within the healthcare, pharmaceutical, or insurance services industries, to understand sector-specific user needs and regulatory considerations.
• Hands-on experience in mentoring junior designers, guiding team members, and effectively communicating UX strategies and vision to stakeholders, including non-technical audiences.
• Ability to clearly articulate design decisions, goals, and strategic rationale, supported by robust data, user research, and usability testing findings.
• Experience in translating and extending existing brand guidelines into compelling digital assets that resonate with target audiences and support business objectives.
• Prior experience working in either an agency setting or a corporate environment, with a strong understanding of emerging digital technologies, trends, and best practices in UX design.
• Proven ability to produce high-quality UX design deliverables and effectively present design solutions, demonstrating a clear connection between business strategy, user needs, and design outcomes.
• Experience in planning and executing user testing methodologies, including usability studies, A/B testing, and creating interactive prototypes to validate design concepts.

Required Skills:

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles to create intuitive and effective user experiences.
• UI Design & Visual Design: Strong proficiency in visual design principles, typography, color theory, and layout to create aesthetically pleasing and brand-consistent interfaces.
• Prototyping & Wireframing: Expertise in creating low-fidelity wireframes and high-fidelity interactive prototypes to communicate design concepts and user flows.
• Interaction Design: Ability to define and design user interactions, micro-interactions, and navigation patterns that enhance usability and engagement.
• User Research Methodologies: Proficiency in planning and conducting various user research methods, including user interviews, surveys, contextual inquiries, and usability testing.
• Data Analysis & Customer Insights: Skill in interpreting user data, research findings, and customer trends to inform design decisions and strategic recommendations.
• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and collaborate effectively with cross-functional teams and stakeholders.
• Mentoring & Leadership: Demonstrated ability to guide and mentor junior designers, foster professional growth, and lead design discussions.

Preferred Skills:

• UX Tools Proficiency: Working knowledge of industry-standard UX tools such as Figma, Adobe XD, Sketch, UserZoom, Maze, or similar platforms.
• Front-End Development Knowledge: Basic understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate collaboration with developers and ensure design feasibility.
• Customer Journey Mapping: Experience in creating detailed customer journey maps to visualize user experiences and identify opportunities for optimization.
• Agile/Scrum Methodologies: Familiarity with agile development processes and experience working within agile teams.
• Healthcare/Life Sciences Industry Experience: Prior experience designing for complex domains like healthcare or life sciences, understanding patient journeys, clinical workflows, or regulatory requirements.

📝 Enhancement Note: The "Skills & Qualifications" section has been expanded to provide a more detailed breakdown, aligning with industry expectations for a senior-level role. Specific UX methodologies and tool proficiencies are highlighted to attract candidates with relevant expertise. The distinction between required and preferred skills helps candidates self-assess their fit.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of end-to-end design projects, demonstrating your ability to take a product from initial concept through to launch and iteration.
• Projects should highlight your strategic thinking, problem-solving skills, and deep understanding of user-centered design principles.
• Include examples of complex digital products, marketing collateral, or communication materials that you have led the design for.
• Clearly articulate your role and contributions within each project, emphasizing your decision-making process and how you translated user needs and business goals into design solutions.
• Showcase your proficiency in wireframing, prototyping, user research, and usability testing, providing context for the methodologies used and the insights gained.
• Demonstrate your ability to work with and extend existing brand guidelines, ensuring design consistency and brand integrity across all implemented solutions.
• Include case studies that clearly outline the problem, your approach, the solutions you designed, and the measurable impact or outcomes achieved, ideally with quantitative data.

Process Documentation:

• Portfolio pieces should implicitly or explicitly demonstrate your ability to document design processes, including user research findings, usability test reports, and design rationale.
• Showcase examples of how you have created and maintained design systems or style guides to ensure consistency and scalability of UX/UI across multiple products.
• Provide evidence of your experience in collaborating with engineering teams, illustrating your process for handoff and ensuring the fidelity of implemented designs.

📝 Enhancement Note: This section is crucial for operations-focused roles. It emphasizes the need for tangible proof of process execution, iteration, and measurable results, which are core tenets of effective operations management and design thinking in a business context. The focus is on demonstrating how work is done and what impact it has.

💵 Compensation & Benefits

Salary Range: $97,500 - $154,000 per year.

• This range is competitive for a Senior UX Designer role in the United States, reflecting the experience level and the specialized skills required for impactful digital product design. The final offer will be determined by candidate qualifications, relevant experience, applicable degrees/certifications, internal equity, and market data.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans to support employee well-being.
• Income Protection: Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) coverage to provide financial security.
• Retirement Savings: 401(k) plan with potential company match, and an Employee Stock Purchase Plan (ESPP) to foster long-term financial growth and ownership.
• Work-Life Balance: Paid Time Off (PTO) or Flexible Time Off (FTO) to allow for rest and personal commitments.
• Professional Development: Tuition Reimbursement programs to support continuous learning and skill enhancement.
• Additional Perks: Access to detailed information regarding rewards and wellness programs is available via the provided link.

Working Hours:

• Typically a standard 40-hour work week, common for full-time positions.
• Remote Work Flexibility: As a remote position, there is inherent flexibility in daily work hours, allowing for greater autonomy in managing personal schedules, provided core business hours and team collaboration needs are met.

📝 Enhancement Note: The salary range is provided as stated. The benefits are detailed to highlight their value to a professional, emphasizing aspects like income protection and long-term financial growth, which are often key considerations for experienced hires. The "working hours" note addresses the typical structure while acknowledging the flexibility inherent in a remote role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Life Sciences / Healthcare / Clinical Laboratory Services. Labcorp operates at the intersection of diagnostics, drug development, and technology, playing a critical role in advancing global health. Company Size: Labcorp is a large, established global company, indicating a well-structured organization with significant resources and established processes, but also the potential for complex decision-making pathways. Founded: While the founding date isn't specified, Labcorp has a long history as a leader in its field, suggesting a culture that values experience, scientific rigor, and innovation.

Team Structure:

• The Senior UX Designer will likely be part of a dedicated Design or Product team, potentially within a larger Technology or Digital Innovation division.
• This team will likely include Product Managers, UX Researchers, other UX/UI Designers, and potentially UI Developers.
• Collaboration is expected to be cross-functional, involving stakeholders from Marketing, Product Development, Engineering, Legal, and potentially clinical or research departments.

Methodology:

• Labcorp's mission to "improve health and improve lives" suggests a company culture that is mission-driven and focused on tangible impact.
• The emphasis on "designing brand-defining experiences" and "driving measurable business impact" points to a data-informed and results-oriented approach to design and product development.
• Expect a culture that values user-centricity, innovation, and collaboration, balanced with the rigorous standards typical of the life sciences industry.

Company Website: https://www.labcorp.com/

📝 Enhancement Note: This section contextualizes Labcorp within its industry and highlights the implications of its size and mission for a UX design role. The "Methodology" sub-point infers how design is approached within the company, linking it to business objectives and user needs.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" level position, indicating that the individual is expected to operate with a high degree of autonomy, possess significant expertise in UX design principles and methodologies, and be capable of leading projects and influencing design strategy. It sits above junior and mid-level designers but below lead or management roles. Reporting Structure: The Senior UX Designer will likely report to a Design Lead, Head of UX, or a Director of Product Design. They will work closely with Product Managers and Engineering Leads on specific projects. Operations Impact: The role has a direct impact on the user experience of Labcorp's digital products, which are critical touchpoints for patients, healthcare providers, and researchers. By creating intuitive and effective interfaces, the Senior UX Designer contributes to:

• Improved customer acquisition and retention rates.
• Enhanced user satisfaction and engagement.
• Increased efficiency in user workflows, potentially reducing support costs.
• Stronger brand perception and trust in Labcorp's digital offerings.
• Direct contribution to business goals through optimized user journeys that facilitate service utilization, data access, or product adoption.

Growth Opportunities:

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and potentially move into a Lead UX Designer or Manager role.
• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, or accessibility, within the context of the healthcare industry.
• Cross-Functional Exposure: Gain broader knowledge of product management, engineering, marketing, and business strategy through close collaboration.
• Industry Expertise: Develop specialized knowledge of UX challenges and best practices within the life sciences and healthcare sectors, a high-demand area.
• Influence: Contribute to the strategic direction of Labcorp's digital presence and influence how users interact with critical health services and information.

📝 Enhancement Note: This section frames the role within a career context, emphasizing the "senior" aspect and its implications for impact and growth. The "Operations Impact" subsection specifically links UX design to business metrics and operational efficiency, aligning with the overall operations focus.

🌐 Work Environment

Office Type: Fully Remote. This offers significant flexibility in terms of work location and schedule management, allowing professionals to integrate work into their personal lives more effectively. Office Location(s): While the role is remote, the designation "USA - Remote - North Carolina" suggests that candidates may need to be based in or have a connection to North Carolina, or that the primary operational hub for this role is aligned with that region, potentially for tax or legal reasons. However, the primary benefit is full remote work.

Workspace Context:

• Autonomy: Expect a high degree of autonomy in managing your workday and designing your workspace.
• Digital Collaboration: Reliance on digital collaboration tools for communication, design reviews, and project management.
• Team Interaction: Opportunities for interaction will be primarily through virtual meetings, collaborative design platforms, and communication channels like Slack or Microsoft Teams.
• Technology Access: Access to necessary design software and collaboration platforms will be provided or supported.

Work Schedule:

• Standard 40-hour work week is typical, but the remote nature allows for flexibility in structuring the day.
• Core collaboration hours may be established to ensure team availability for meetings and real-time discussions.
• The ability to manage one's own schedule effectively is key to succeeding in this role.

📝 Enhancement Note: This section clarifies the remote nature of the role and its implications for the work environment, emphasizing autonomy and digital collaboration, which are key aspects of modern operations roles. The note about North Carolina is an interpretation of the location data.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves a recruiter or HR representative to assess basic qualifications, experience, and cultural fit.
• Portfolio Review: A crucial stage where candidates present their portfolio, discussing key projects, design process, user research methodologies, and demonstrated impact. Be prepared to articulate your design decisions and problem-solving approach.
• Hiring Manager/Team Interviews: Interviews with the hiring manager and potential team members (e.g., Product Managers, other Designers) to evaluate technical skills, strategic thinking, collaboration abilities, and alignment with team dynamics.
• Design Challenge/Case Study: Candidates may be asked to complete a design exercise or present a detailed case study on a hypothetical or past project. This assesses problem-solving skills, design thinking, and communication under pressure.
• Final Round: May involve interviews with senior leadership or stakeholders to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Effectively: Select 3-5 of your strongest, most relevant projects that showcase end-to-end UX design, problem-solving, and impact. Prioritize projects similar to Labcorp's domain if possible.
• Tell a Story: Structure each project presentation as a narrative: the problem, your role, the process (research, ideation, design, testing), the solution, and the results/impact. Use visuals effectively.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. This could include improvements in conversion rates, task completion times, user satisfaction scores, or reduction in errors.
• Highlight Process: Clearly articulate your thought process, the methodologies you employed (e.g., user interviews, usability testing, A/B testing), and why you made specific design choices.
• Be Prepared for Questions: Anticipate questions about your design decisions, how you handle feedback, conflict resolution within teams, and your understanding of Labcorp's business.

Challenge Preparation:

• Understand the Brief: If given a design challenge, thoroughly read and understand the problem statement, target users, and business goals. Ask clarifying questions.
• Time Management: Allocate your time wisely across research, ideation, design, and presentation preparation.
• Focus on Process: Demonstrate your thinking process, even if you don't have a fully polished final design. Show how you would approach the problem.
• Articulate Rationale: Be ready to explain your design choices, trade-offs considered, and how your proposed solution addresses the core problem and business objectives.

📝 Enhancement Note: This section provides actionable advice tailored to a UX design role, emphasizing the portfolio as a critical component. The focus on process, storytelling, and quantifiable impact is key for operations-minded candidates.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma (highly probable, given industry trends and explicit mention), Adobe XD, Sketch. Proficiency in at least one is essential for wireframing, prototyping, and visual design.
• User Research & Testing: UserZoom, Maze, Lookback, UserTesting.com, or similar platforms for conducting remote usability testing, surveys, and gathering user feedback.
• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides) for team communication, project collaboration, and virtual meetings.
• Project Management: Tools like Jira, Asana, Trello, or Monday.com are likely used for task tracking and project workflow management, especially in cross-functional teams.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for tracking user behavior on digital platforms.
• Data Visualization: Tableau, Power BI, or Looker for creating dashboards and reporting on user engagement, conversion rates, and other key UX metrics.
• Customer Feedback Platforms: SurveyMonkey, Typeform, or in-app feedback tools for collecting qualitative user insights.

CRM & Automation:

• While not directly a UX tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for how user data is managed and leveraged across the organization.

📝 Enhancement Note: This section lists common and explicitly mentioned tools relevant to UX design roles. Highlighting proficiency in these tools is crucial for candidates and demonstrates an understanding of the technical environment they will operate in.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value focused on understanding and advocating for the user's needs throughout the design and development process.
• Data-Driven Decision Making: Emphasizing the use of data, research, and analytics to inform design choices and measure success.
• Collaboration & Communication: Valuing open communication, teamwork, and the ability to work effectively with diverse cross-functional teams.
• Innovation & Continuous Improvement: A drive to explore new ideas, challenge existing approaches, and continuously refine designs and processes for better outcomes.
• Impact & Results: A focus on delivering designs that achieve measurable business objectives and positively impact users' lives and health.
• Integrity & Quality: Upholding high standards of design quality, ethical practice, and accuracy, especially critical in the healthcare sector.

Collaboration Style:

• Cross-Functional Integration: Expect a collaborative environment where UX designers work closely with product managers, engineers, marketers, and business stakeholders to achieve shared goals.
• Design Critique: An open culture for constructive feedback and peer review to elevate design quality and foster learning.
• Knowledge Sharing: Encouragement to share insights, best practices, and learnings across teams to build collective expertise.
• Agile Practices: Collaboration likely follows agile methodologies, with iterative development cycles and frequent communication.

📝 Enhancement Note: This section infers the likely values and collaboration styles based on the company's industry, the role's senior level, and common practices in Product Design Operations. It aims to give candidates insight into the expected team dynamics and cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: A common challenge in UX is finding the optimal balance between creating ideal user experiences and meeting stringent business objectives, technical constraints, or regulatory requirements.
• Navigating Complex Healthcare Systems: Designing for the healthcare industry involves understanding intricate workflows, diverse user groups (patients, clinicians, administrators), and strict compliance standards (e.g., HIPAA).
• Driving Design Adoption: Ensuring that user-centered design principles are understood and consistently applied across a large organization and by various stakeholders can be challenging.
• Measuring Impact in a Large Enterprise: Quantifying the direct impact of UX design on business outcomes within a large, established company can require sophisticated tracking and analysis.
• Keeping Pace with Technological Advancements: Staying current with evolving design tools, technologies, and user expectations in a rapidly changing digital landscape.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to deepen expertise in areas like service design, design systems, accessibility standards (WCAG), and advanced user research techniques.
• Industry-Specific Knowledge: Gaining specialized knowledge in healthcare UX, patient engagement strategies, and digital health solutions.
• Leadership Skills: Developing skills in mentoring, stakeholder management, strategic planning, and potentially people management.
• Cross-Disciplinary Learning: Opportunities to learn about product management, software development lifecycles, and business strategy within a leading life sciences company.
• Industry Conferences & Training: Potential for attending relevant UX conferences, workshops, and training programs to stay abreast of industry trends and best practices.

📝 Enhancement Note: This section anticipates potential challenges specific to a Senior UX role in the healthcare industry and outlines concrete growth paths, providing a realistic outlook for candidates.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed from concept to launch. What was the key problem you were solving, and how did your UX strategy address it?" (Focus on process, user research, and decision-making).
• "How do you balance user needs with business objectives and technical constraints? Can you provide an example?" (Demonstrate strategic trade-offs and problem-solving).
• "Walk me through a time you used user research or data to significantly influence a design decision. What was the outcome?" (Highlight data-driven approach and impact).
• "How do you approach mentoring junior designers or collaborating with cross-functional teams like engineering and product management?" (Assess collaboration and leadership skills).
• "Imagine you need to design a new feature for Labcorp's patient portal. What would be your first steps, and how would you ensure it meets user needs and business goals?" (Test on-the-spot problem-solving and design thinking).

Company & Culture Questions:

• "What interests you about Labcorp and the healthcare industry specifically?" (Showcase research and genuine interest).
• "How do you stay updated on the latest UX trends and technologies?" (Demonstrate continuous learning).
• "Describe your ideal team environment and how you contribute to a positive design culture." (Assess cultural fit and collaboration style).
• "How would you measure the success of your UX designs within a large organization like Labcorp?" (Focus on impact and metrics).

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of the project and its business context. Clearly state the problem and your role.
• Visual Storytelling: Use clear, concise visuals (wireframes, mockups, prototypes, user flows) to illustrate your design process and solutions. Avoid overwhelming slides with text.
• Focus on "Why": For each design decision, explain the rationale behind it, linking it to user needs, research findings, or business goals.
• Show, Don't Just Tell: Demonstrate interactivity in prototypes where possible. Explain how you conducted research and testing, and what insights you gained.
• Quantify Results: Present metrics and outcomes clearly. If quantitative data is unavailable, focus on qualitative feedback and the intended impact.
• Conciseness: Be mindful of time. Practice your presentation to ensure it's impactful and within the allotted timeframe.

📝 Enhancement Note: This section offers specific, actionable questions and advice tailored to a Senior UX Designer interview, focusing on how to present a portfolio and handle common interview scenarios relevant to operations and design roles.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit Your Application: Navigate to the provided job URL and complete the online application process. Ensure all requested fields are accurately filled out.
• Portfolio Preparation: Curate your portfolio to highlight 3-5 of your most impactful UX design projects. Focus on end-to-end case studies that demonstrate problem-solving, user research, design iteration, and measurable outcomes. Tailor your project selection to showcase relevance to Labcorp's domain if possible.
• Resume Optimization: Update your resume to clearly articulate your experience with user-centered design, UI design, prototyping, user research, and collaboration. Use keywords from the job description and quantify your achievements with specific metrics where applicable.
• Interview Practice: Prepare to discuss your portfolio projects in detail, focusing on your design process, rationale, and the impact of your work. Practice answering common UX interview questions related to strategy, collaboration, and problem-solving. Rehearse your presentation style for clarity and conciseness.
• Company Research: Thoroughly research Labcorp, its mission, its digital products, and its position within the life sciences industry. Understand their target audience and the challenges they aim to solve. This will help you tailor your responses and demonstrate genuine interest and understanding of their business context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Labcorp before making application decisions.