Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Hearst Health Location: Tampa, FL, United States Job Type: Full time Category: UX/Product Design Operations Date Posted: August 08, 2025 Experience Level: Mid-Senior Level (5-10 years) Remote Status: On-site

🚀 Role Summary

• Drive user-centered design initiatives for the MHK CareProminence product line, ensuring intuitive and elegant user experiences for healthcare SaaS platforms.
• Shape user interactions through strategic application of research, design best practices, and robust cross-functional collaboration.
• Translate complex healthcare workflows and administrative user personas into user-friendly and efficient digital solutions.
• Champion accessibility and inclusive design principles throughout the product development lifecycle.
• Utilize advanced design tools and methodologies to create impactful user interfaces and interaction models.

📝 Enhancement Note: This role is positioned within a "UX/Product Design Operations" category, signifying a focus on the operational aspects of design, including process, efficiency, and cross-functional integration within the product development lifecycle, rather than purely aesthetic design. The emphasis on SaaS platforms and healthcare specifically indicates a need for understanding complex enterprise environments.

📈 Primary Responsibilities

• Lead the end-to-end UX design process for the MHK CareProminence product suite, from user research and ideation through to high-fidelity prototyping and final UI delivery.
• Conduct comprehensive user research, including interviews, surveys, and contextual inquiries, to deeply understand user needs, pain points, and workflows within the healthcare industry.
• Plan and execute usability testing sessions to validate design solutions, identify areas for improvement, and iterate on designs based on user feedback and analytics.
• Develop detailed user personas, journey maps, wireframes, prototypes, and user flows to effectively communicate design concepts and interaction models to stakeholders.
• Collaborate closely with Product Management, Engineering, QA, and Business stakeholders to ensure alignment on design strategy, technical feasibility, and business objectives.
• Advocate for user experience best practices, accessibility standards (WCAG), and design system consistency across all MHK CareProminence products.
• Contribute to the continuous improvement of design processes, tools, and team methodologies to enhance efficiency and design quality.
• Present design solutions and research findings clearly and persuasively to diverse audiences, including executive leadership.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for strategic leadership in design, encompassing research, execution, and advocacy, with a strong emphasis on collaboration and process ownership within a healthcare SaaS context.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

Experience:

• Minimum of 5 years of professional experience in UX Design, Interaction Design, Product Design, or a similar role within agile software development environments.
• Proven track record of designing and delivering successful, elegant, and functional user experiences for complex SaaS platforms.
• Demonstrated experience in applying user-centered design principles, accessibility standards, and interaction design best practices throughout the product development lifecycle.

Required Skills:

• UX Strategy & Research: Proficient in user research methodologies (interviews, surveys, usability testing, contextual inquiry), persona development, journey mapping, and synthesizing qualitative and quantitative data.
• Design Tools Proficiency: Highly skilled in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or similar.
• Interaction Design: Strong understanding of interaction design principles, information architecture, and creating intuitive navigation and user flows for complex applications.
• Cross-Functional Collaboration: Proven ability to effectively collaborate with Product Managers, Engineers, QA testers, and business stakeholders in an agile setting.
• Communication & Presentation: Excellent written, verbal communication, and presentation skills, with the ability to articulate design decisions and research findings clearly and persuasively.
• Problem-Solving: Strong analytical and problem-solving skills with a focus on user-centric solutions and business impact.
• Visual Design Sensibility: A good eye for visual design, layout, typography, and color, with the ability to create aesthetically pleasing and functional interfaces.

Preferred Skills:

• Healthcare Industry Experience: Prior experience designing for healthcare organizations, health plans, or regulatory-driven industries.
• Enterprise Workflow Design: Familiarity with designing for enterprise workflows and understanding administrative user personas and their needs.
• Systems Thinking: Ability to think critically about how different components of a system interact and how design decisions impact the overall user experience and business goals.
• Front-End Technologies: Working knowledge of front-end development concepts (HTML, CSS, JavaScript) is advantageous for understanding technical constraints and possibilities.

📝 Enhancement Note: The requirements emphasize a blend of deep UX expertise, practical tool proficiency, and strong interpersonal skills, with a preference for candidates who can navigate the complexities of the healthcare industry and enterprise software.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of UX design work, demonstrating expertise in user research, UX strategy, wireframing, prototyping, and UI design.
• Case studies that clearly articulate the design problem, your role and process, the solutions implemented, and the measurable impact or outcomes achieved.
• Examples of complex SaaS applications or enterprise software designs, highlighting your ability to handle intricate user flows and data-dense interfaces.
• Evidence of applying user-centered design principles and conducting usability testing to inform design decisions.
• Showcase strong visual design skills and a consistent approach to interaction design.

Process Documentation:

• Examples illustrating your process for conducting user research, analyzing findings, and translating insights into actionable design recommendations.
• Documentation of your workflow for creating wireframes, interactive prototypes, and user flows, demonstrating proficiency in relevant design tools.
• Evidence of how you collaborate with cross-functional teams (Product, Engineering) throughout the design and development lifecycle, including feedback loops and iteration.
• Demonstrations of how you advocate for and implement accessibility standards (e.g., WCAG compliance) within your design process.

📝 Enhancement Note: The portfolio requirements stress the need for robust case studies that demonstrate a mature design process, tangible results, and a deep understanding of user-centric methodologies, particularly within complex software environments.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Senior UX Designer in Tampa, FL, with 5-10 years of experience, the estimated salary range is approximately $100,000 - $135,000 annually. This estimate considers the cost of living in Tampa and the specialized nature of healthcare SaaS design.

Benefits:

• Comprehensive health coverage: Medical, vision, and dental plans available for full-time employees.
• Retirement savings: A 401(k) plan is offered with a generous employer match.
• Wellness and lifestyle support: Reimbursement opportunities for exercise/health clubs and monthly dependent care.
• Income protection: Short-term and long-term disability insurance provided.
• Life insurance: Basic Term Life and Accidental Death & Dismemberment (AD&D) insurance coverage.
• Generous paid time off: 18 days of Paid Time Off (PTO) annually.
• Company holidays: 15 paid company holidays.
• 📝 Enhancement Note: Benefits are comprehensive, covering health, retirement, wellness, and income protection, demonstrating a commitment to employee well-being typical of established organizations. The provision of PTO and company holidays is also standard for full-time roles.

Working Hours:

• The standard working hours for this full-time position are 40 hours per week. While the role is on-site, flexibility may be available for specific tasks or project needs, coordinated with team management.
• 📝 Enhancement Note: The role is designated as full-time with 40 hours per week, aligning with typical employment structures. The on-site requirement suggests a standard office-based schedule.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Software (SaaS) Company Size: Hearst Health is part of the larger Hearst Corporation, which is a diversified global media, information, and services company with a significant presence in healthcare technology. The specific size of Hearst Health is substantial, likely employing hundreds to thousands of professionals across various functions, including product development, engineering, sales, and operations. Founded: Hearst Corporation was founded in 1887, bringing a legacy of stability and industry experience. Hearst Health focuses on leveraging technology to improve healthcare management.

Team Structure:

• The Senior UX Designer will likely be part of a Product Development or Design team. This team will include Product Managers, other UX/UI Designers, Researchers, and potentially UX Writers.
• The team structure typically involves collaboration with Engineering teams (Frontend and Backend Developers, QA Engineers) and Product Management.
• Reporting lines will likely be to a Design Lead, UX Manager, or Director of Product Design.

Methodology:

• Hearst Health operates within an agile software development framework, emphasizing iterative development, continuous integration, and cross-functional team collaboration.
• Data-driven decision-making is expected, with a focus on user feedback, analytics, and market research to guide product strategy and design.
• Process optimization and efficiency are key, especially within the healthcare sector, which requires adherence to compliance and quality standards.

Company Website: https://www.hearsthealth.com/

📝 Enhancement Note: Hearst Health's position within the broader Hearst Corporation provides a foundation of stability and resources. The company's focus on healthcare technology suggests a culture that values innovation, user well-being, and robust, reliable software solutions. The agile methodology implies a dynamic and collaborative work environment.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating a high degree of autonomy, expertise, and responsibility in the UX design domain. Senior designers are expected to mentor junior team members, lead complex projects, and significantly influence product strategy and design direction.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager, Lead UX Designer, or Director of Product. This structure provides guidance and opportunities for strategic alignment while allowing for independent execution of design tasks. Collaboration will extend across product, engineering, and business teams.

Operations Impact: The Senior UX Designer's work directly impacts the usability, efficiency, and adoption of healthcare management software. By creating intuitive and effective user experiences, this role contributes to improved user satisfaction, increased operational efficiency for clients (health plans, PBMs), and ultimately, better health outcomes for members. The design directly influences customer retention and market competitiveness for MHK CareProminence.

Growth Opportunities:

• Leadership Development: Opportunities to lead major design initiatives, mentor junior designers, and contribute to the evolution of the design team's processes and standards.
• Specialization: Deepen expertise in healthcare UX, enterprise SaaS design, or user research methodologies.
• Cross-Functional Mobility: Potential to move into Product Management, UX Research leadership, or other strategic roles within Hearst Health.
• Skill Enhancement: Continuous learning through industry conferences, workshops, and internal training programs focused on emerging design trends and technologies.

📝 Enhancement Note: The Senior UX Designer role offers significant opportunities for professional growth, not only in design expertise but also in leadership and strategic influence within the critical healthcare technology sector.

🌐 Work Environment

Office Type: This is an on-site position, indicating a traditional office-based work environment. The office is likely designed to foster collaboration, creativity, and focus.

Office Location(s): Tampa, Florida. This location offers a vibrant business environment and access to a talent pool within the healthcare and technology sectors.

Workspace Context:

• The workspace will likely be equipped with modern design tools and technology to support UX design activities.
• Expect a collaborative atmosphere where designers regularly interact with product managers, engineers, and other stakeholders to brainstorm, review designs, and solve problems.
• Opportunities for in-person feedback sessions, design critiques, and team meetings are inherent in an on-site environment.

Work Schedule: The standard work schedule is 40 hours per week, Monday through Friday. While core hours will be expected for team collaboration and meetings, some flexibility may be available for focused design work, subject to team and project needs.

📝 Enhancement Note: The on-site nature of the role emphasizes in-person collaboration and access to company resources, which can be beneficial for complex design projects and team integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, typically followed by a brief phone screen to assess basic qualifications and cultural fit.
• Portfolio Review & Presentation: A key stage will involve presenting your portfolio, showcasing relevant case studies, and discussing your design process, problem-solving approach, and impact. Be prepared to articulate your contributions clearly.
• Technical/Design Interview: Expect interviews with other designers, product managers, and engineers. These may include whiteboard exercises, design challenges, or in-depth discussions about your past projects and design philosophy.
• Stakeholder Interviews: You may interview with leadership or key business stakeholders to assess strategic thinking, communication skills, and alignment with business objectives.
• Final Interview: This may involve a final discussion with a senior leader or HR to confirm fit and extend an offer.

Portfolio Review Tips:

• Curate Select Case Studies: Choose 3-5 projects that best represent your skills and experience, particularly those involving complex SaaS platforms or challenging user problems.
• Tell a Story: For each case study, clearly articulate the problem, your process, the constraints, your specific contributions, the solutions, and the quantifiable results or lessons learned.
• Highlight Your Role: Be specific about your responsibilities and contributions, especially in team projects.
• Showcase Process: Demonstrate your understanding of user research, ideation, wireframing, prototyping, and testing.
• Focus on Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).
• Prepare for Questions: Anticipate questions about your design decisions, how you handle feedback, and how you collaborate with teams.

Challenge Preparation:

• Design Challenge: Be prepared for a take-home design exercise or a live design challenge during an interview. Focus on understanding the prompt, defining the problem, outlining your approach, and presenting a well-reasoned solution.
• Problem-Solving Scenarios: Practice articulating how you would approach common UX problems or design critiques.
• Stakeholder Communication: Prepare examples of how you communicate design needs and rationale to non-design stakeholders.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio as a demonstration of practical skills and experience. Candidates should prepare to not only show their work but also to thoroughly explain their thought process, problem-solving abilities, and the impact of their design solutions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Highly likely to be the primary tool for wireframing, prototyping, and UI design due to its industry prevalence and collaborative features.
• Sketch: Another strong possibility for UI design and prototyping.
• Adobe XD: Also a common tool for UX/UI design and prototyping.
• InVision/Marvel/Framer: Potential tools for prototyping and collaboration, often used in conjunction with Sketch or Figma.

Analytics & Reporting:

• Google Analytics/Adobe Analytics: For understanding user behavior on web applications.
• Hotjar/Crazy Egg: For heatmaps, session recordings, and user behavior analysis.
• Datadog/New Relic: May be used by engineering teams but UX designers might interact with performance data.

CRM & Automation:

• Salesforce/HubSpot: While not directly for design, understanding CRM systems can be beneficial for context on user data and workflows.
• Jira/Confluence: Essential for agile project management, task tracking, and documentation.

📝 Enhancement Note: Proficiency in Figma, Sketch, or Adobe XD is a core requirement. Familiarity with project management tools like Jira and Confluence is also standard for working within agile development teams.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experience in all design decisions.
• Collaboration: Valuing teamwork and open communication with product, engineering, and business stakeholders to achieve shared goals.
• Innovation & Creativity: Encouraging new ideas and approaches to solve complex problems and deliver elegant solutions.
• Quality & Detail: A focus on meticulous craftsmanship in design, from detailed wireframes to polished final UIs, ensuring high standards for usability and aesthetics.
• Data-Driven Decision Making: Utilizing research, analytics, and user feedback to inform and validate design choices.

Collaboration Style:

• Expect a highly collaborative environment where designers work closely with product managers to define requirements and user stories, and with engineers to ensure feasibility and effective implementation.
• Design critiques and feedback sessions are likely regular occurrences, fostering a culture of continuous improvement and shared learning.
• Cross-functional communication will be key, requiring designers to clearly articulate their rationale and actively listen to perspectives from other disciplines.

📝 Enhancement Note: The culture likely emphasizes a blend of user advocacy, collaborative problem-solving, and a commitment to delivering high-quality, impactful design solutions within a structured product development process.

⚡ Challenges & Growth Opportunities

Challenges:

• Healthcare Complexity: Navigating the intricate workflows, regulatory requirements, and diverse user needs within the healthcare industry can be challenging.
• Balancing User Needs with Business Goals: Effectively integrating user-centric design principles with product roadmaps, technical constraints, and business objectives.
• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for design decisions across multiple departments and stakeholder groups.
• Evolving Technology: Staying current with design tools, methodologies, and user expectations in the rapidly evolving SaaS and healthcare technology landscape.

Learning & Development Opportunities:

• Mentorship: Opportunities to learn from experienced designers and product leaders within Hearst Health.
• Skill Specialization: Focus on developing deep expertise in healthcare UX, enterprise SaaS design patterns, or advanced user research techniques.
• Industry Exposure: Potential to attend industry conferences or training sessions relevant to UX, healthcare technology, or product development.
• Process Improvement: Contribute to refining and optimizing the team's design processes and workflows.

📝 Enhancement Note: This role presents opportunities to tackle complex challenges in a meaningful industry, with ample room for professional development and specialization within the UX field.

💡 Interview Preparation

Strategy Questions:

• How do you approach understanding the needs of users in a complex industry like healthcare?
• Describe your process for translating user research findings into actionable design solutions.
• How do you ensure your designs are accessible and inclusive?
• How do you balance user needs with business requirements and technical constraints?
• How do you handle design feedback and constructive criticism from stakeholders?
• Walk me through a project where you had to collaborate closely with product managers and engineers. What were the key challenges and how did you overcome them?

Company & Culture Questions:

• What interests you about working for Hearst Health and the MHK CareProminence product line?
• How do you stay updated on the latest trends in UX design and healthcare technology?
• How would you contribute to our team's collaborative environment?
• What are your thoughts on designing for enterprise workflows versus consumer applications?

Portfolio Presentation Strategy:

• Structure: Begin with an executive summary of the project, followed by the problem statement, your role, the user research conducted, the design process, key design decisions and rationale, prototypes/visuals, testing outcomes, and finally, the impact or results.
• Storytelling: Weave a narrative that highlights your problem-solving skills and how you leveraged your expertise to achieve positive outcomes.
• Visuals: Ensure your presentation is visually clean and professional, using high-quality mockups and prototypes.
• Conciseness: Be mindful of time, focusing on the most critical aspects of each project. Be ready to go deeper on specific areas if asked.
• Engagement: Prepare to answer questions thoughtfully and engage in a discussion about your work.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of the UX design process, strong problem-solving skills, effective collaboration, and the ability to articulate the impact of design, particularly within the context of healthcare SaaS.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Oracle Cloud link.
• Resume Optimization: Tailor your resume to highlight experience with SaaS platforms, user-centered design methodologies, user research, usability testing, and proficiency in design tools like Figma, Sketch, or Adobe XD. Quantify achievements and impact whenever possible.
• Portfolio Preparation: Ensure your online portfolio is up-to-date, showcases relevant case studies for complex applications, and clearly articulates your design process and contributions. Be ready to present and discuss your work confidently.
• Company Research: Familiarize yourself with Hearst Health, its mission, and the MHK CareProminence product line. Understand the healthcare technology landscape to better align your responses with the company's goals.
• Interview Practice: Prepare to answer behavioral and situational questions, focusing on examples that demonstrate your problem-solving skills, collaboration, and leadership potential. Practice presenting your portfolio with clarity and conciseness.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.