Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Hearst Location: Tampa, FL, United States Job Type: Full time Category: UX/Product Design Operations Date Posted: 2025-08-08T14:47:08 Experience Level: 5-10 years Remote Status: On-site

🚀 Role Summary

• Drive user-centered design for the MHK CareProminence product line, focusing on delivering intuitive and elegant experiences for healthcare SaaS platforms.
• Shape user interactions by leveraging in-depth user research, established design best practices, and robust cross-functional collaboration.
• Contribute to digital healthcare innovation through strategic thinking and meticulous execution of creative design solutions.
• Advocate for user needs and translate complex requirements into simple, functional, and accessible user interfaces.

📝 Enhancement Note: While the role is titled "Senior UX Designer," classifying it under "UX/Product Design Operations" highlights the operational aspects of managing design processes, cross-functional workflows, and ensuring consistent user experience delivery within the product development lifecycle. This aligns with the broader operations focus of this enhancement.

📈 Primary Responsibilities

• Lead the design process from concept to execution for the MHK CareProminence product line, ensuring a user-centered approach.
• Conduct comprehensive user research, including interviews, surveys, and usability testing, to gather actionable insights.
• Synthesize research findings into user personas, journey maps, wireframes, and prototypes to inform design decisions.
• Collaborate closely with Product Management, Engineering, QA, and Business stakeholders to define and deliver product requirements.
• Develop and maintain a design system and style guides to ensure consistency and scalability across all product interfaces.
• Champion accessibility standards (WCAG) and best practices throughout the design and development lifecycle.
• Present design solutions and rationale to stakeholders, effectively communicating user needs and design strategy.
• Iterate on designs based on user feedback, A/B testing results, and performance metrics.
• Contribute to the continuous improvement of design processes, tools, and methodologies within the team.
• Stay updated on emerging design trends, technologies, and best practices in UX and the healthcare industry.

📝 Enhancement Note: The primary responsibilities are inferred from the core description and common expectations for a Senior UX Designer in a SaaS environment, focusing on the operational aspects of design delivery, process management, and cross-functional integration.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 5+ years of professional experience in UX Design, Interaction Design, or Product Design within agile software development environments.
• Proven track record of successfully designing user experiences for complex SaaS platforms, demonstrating a deep understanding of user-centered design principles.
• Experience in healthcare or other regulated industries is highly preferred, showcasing familiarity with enterprise workflows and administrative user personas.

Required Skills:

• UX Strategy & Research: Ability to define and execute UX strategies, conduct user research (interviews, surveys), and perform usability testing.
• Interaction Design: Expertise in creating intuitive user flows, wireframes, and interactive prototypes for complex applications.
• Design Tools Proficiency: Highly proficient in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
• Cross-functional Collaboration: Demonstrated ability to collaborate effectively with Product Managers, Engineers, QA, and business stakeholders.
• Communication & Presentation: Excellent written, verbal, and visual communication skills for presenting design concepts and rationales to diverse audiences.
• Accessibility Standards: Strong understanding of accessibility principles and best practices (e.g., WCAG) to ensure inclusive design.

Preferred Skills:

• Visual Design Sensibility: Strong aesthetic judgment and the ability to create visually appealing interfaces.
• Systems Thinking: Ability to design for complex systems and understand how different components interact.
• Front-end Technologies: Working knowledge of HTML, CSS, and JavaScript to inform design feasibility and collaboration with developers.
• Healthcare Industry Knowledge: Familiarity with the nuances of designing for healthcare plans, PBMs, and regulatory environments.

📝 Enhancement Note: The required and preferred skills are derived directly from the job description, with an emphasis on operations-relevant aspects like process management, collaboration, and tool proficiency critical for efficient product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 complex projects demonstrating UX strategy, problem-solving, and final UI designs for SaaS applications.
• Highlight your role and contribution within each project, clearly articulating the challenges, your design process, and the solutions implemented.
• Include examples of user research methodologies employed, synthesizing insights into actionable design decisions.
• Demonstrate proficiency in creating wireframes, user flows, interactive prototypes, and high-fidelity mockups using industry-standard tools.
• Present evidence of iterative design processes, including feedback incorporation from usability testing and stakeholder reviews.

Process Documentation:

• Provide examples of how you document design processes, including user journey maps, information architecture diagrams, and style guides.
• Show evidence of collaborating with engineering teams on design implementation, including handoff processes and design system utilization.
• Include case studies that illustrate how you leveraged data and user feedback to optimize user experience and achieve business objectives.

📝 Enhancement Note: Portfolio requirements are tailored to showcase operational excellence in design, emphasizing process, collaboration, and impact, which are crucial for a senior-level role in operations-focused roles.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX Designers in Tampa, FL, with 5-10 years of experience, a typical salary range would be $110,000 - $145,000 annually. This estimate considers the cost of living in Tampa, FL, and the specialized nature of designing for healthcare SaaS platforms.

Benefits:

• Comprehensive Health Coverage: Medical, vision, and dental plans are provided for full-time employees, ensuring well-being.
• Retirement Savings: A robust 401(k) plan is offered with a generous company match, supporting long-term financial security.
• Early Benefits Access: Benefits coverage commences on the first day of the month following employment, providing immediate support.
• Wellness Incentives: Opportunities for reimbursement for exercise/health club memberships and dependent care expenses are available.
• Income Protection: Short-term and long-term disability insurance, along with basic term life and AD&D insurance, offers financial safety nets.
• Generous Paid Time Off: Employees receive 18 days of Paid Time Off (PTO) annually.
• Company Paid Holidays: An additional 15 company-paid holidays are provided for work-life balance.

Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week. While the core hours are standard, flexibility may be available to accommodate project needs or cross-zone collaboration, as noted in the job description.

📝 Enhancement Note: The salary range is an estimate based on industry data for similar roles and locations. The benefits are detailed from the provided list, emphasizing their value to professionals in operations-centric roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media and Information Services, with a significant focus on Healthcare Technology through its MHK division. Hearst operates across diverse sectors, fostering a culture of innovation and adaptation. Company Size: Hearst is a large, global enterprise with a substantial employee base. This implies a structured environment with established processes, but also opportunities for impact within specialized divisions like MHK. Founded: Hearst was founded in 1887, indicating a long-standing history and a stable corporate foundation, which often translates to established operational frameworks and a commitment to long-term growth and employee development.

Team Structure:

• The Senior UX Designer will likely be part of the MHK division's product development team, which includes Product Managers, UX/UI Designers, Engineers (front-end, back-end), QA Testers, and potentially Business Analysts.
• Reporting structure is likely to a Director or VP of Product or Design, with direct collaboration across Product and Engineering leads.
• Cross-functional collaboration is essential, requiring seamless integration with various departments to translate business needs into user-centric designs.

Methodology:

• The team likely operates within an Agile development framework (e.g., Scrum or Kanban), emphasizing iterative development, continuous feedback, and rapid adaptation.
• Data analysis and user feedback are critical inputs for informing design decisions and optimizing product performance.
• Workflow planning and optimization are key to ensuring efficient product delivery, with UX designers playing a crucial role in streamlining user journeys.
• Automation and efficiency practices are highly valued, particularly in SaaS environments, to enhance user productivity and reduce operational overhead.

Company Website: https://www.hearst.com/

📝 Enhancement Note: Company context is inferred from the broad nature of Hearst and the specific mention of MHK's healthcare focus. The team structure and methodology are standard for a senior design role within a technology-focused division of a large corporation.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This level signifies a high degree of autonomy, expertise, and leadership potential within the design function. It involves not just individual contribution but also mentoring junior designers and influencing design strategy and operational processes. Reporting Structure: Typically reports to a Design Lead, Product Lead, or Director of Product Management. The role requires close collaboration with engineering and product management teams, acting as a bridge between user needs and technical implementation. Operations Impact: The Senior UX Designer directly impacts operational efficiency by creating intuitive interfaces that reduce user errors, training needs, and support requests. Their work streamlines workflows within the healthcare SaaS platform, contributing to client satisfaction, adoption rates, and ultimately, revenue generation and retention.

Growth Opportunities:

• Leadership & Mentorship: Opportunity to mentor junior designers, lead design initiatives, and contribute to establishing design best practices and operational standards within the MHK division.
• Specialization: Deepen expertise in healthcare UX, enterprise SaaS design, or accessibility, becoming a subject matter expert.
• Cross-functional Mobility: Potential to move into Product Management, UX Research Lead, or Design Operations roles, leveraging a strong understanding of the product development lifecycle and user needs.
• Strategic Influence: Influence product roadmap and design strategy, contributing to the long-term vision and success of the MHK CareProminence product line.

📝 Enhancement Note: Growth opportunities are projected based on the "Senior" title and the operational context of a large organization, emphasizing leadership, specialization, and strategic contribution.

🌐 Work Environment

Office Type: The role is specified as "On-site" in Tampa, FL. This suggests a traditional office setting designed to foster collaboration, innovation, and team cohesion. Office Location(s): Tampa, Florida. This location offers a vibrant business environment within the healthcare technology sector. Workspace Context:

• The workspace is expected to be collaborative, with opportunities for in-person interaction with product managers, engineers, and fellow designers.
• Access to modern design tools and technology is standard in such environments to support efficient workflow and creative output.
• Regular team meetings, design critiques, and brainstorming sessions are likely components of the daily work, promoting a dynamic and supportive atmosphere.
• The environment is geared towards fostering a strong sense of team and shared purpose in delivering high-quality healthcare solutions.

Work Schedule:

• As a full-time, on-site role, the schedule will likely adhere to standard business hours, with potential for some flexibility to accommodate project deadlines or cross-timezone collaborations. This structure supports consistent team interaction and operational continuity.

📝 Enhancement Note: The work environment is described based on the "On-site" designation, inferring a collaborative and structured office setting typical for a senior role in a large company.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will conduct a preliminary call to assess overall fit, experience, and salary expectations. Be prepared to articulate your career trajectory and interest in Hearst/MHK.
• Portfolio Review & Design Challenge: Expect a session where you present your portfolio, discussing key projects, your design process, and problem-solving approaches. A design challenge or case study may be assigned to evaluate your practical skills and thinking.
• Cross-functional Interviews: Interviews with Product Managers, Engineering Leads, and potentially other designers to assess collaboration skills, technical understanding, and cultural fit.
• Final Interview: A concluding interview, possibly with senior leadership, to confirm alignment with the company's strategic goals and values.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your expertise in SaaS design, user-centered problem-solving, and your ability to drive impactful UX. Prioritize projects relevant to healthcare or complex enterprise applications if available.
• Tell a Story: For each project, clearly articulate the problem, your specific role, the design process you followed, the challenges encountered, your solutions, and the measurable outcomes or impact. Use visuals effectively to illustrate your journey.
• Highlight Process: Emphasize your research methodologies, iterative design approach, collaboration with stakeholders, and how you translated insights into user-friendly solutions.
• Showcase Tools: Be ready to discuss your proficiency with tools like Figma, Sketch, or Adobe XD and how you leverage them in your workflow.
• Prepare for Questions: Anticipate questions about your design decisions, how you handle feedback, your understanding of accessibility, and your experience in regulated industries.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, thoroughly understand the problem statement, target users, and business goals.
• Focus on Process: Demonstrate a structured approach to problem-solving, from initial research and ideation to prototyping and refinement.
• Articulate Rationale: Clearly explain your design choices and the reasoning behind them, linking them back to user needs and business objectives.
• Time Management: Manage your time effectively to deliver a complete and well-reasoned solution within the given constraints.

📝 Enhancement Note: The interview and portfolio review process is detailed based on typical expectations for senior design roles in tech companies, with specific advice tailored to operations-relevant aspects like process demonstration and collaboration assessment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (Proficiency in at least one is essential). Figma is increasingly becoming the industry standard for collaborative design.
• User Research & Testing: Tools like UserTesting.com, Maze, Lookback, or internal platforms for conducting usability studies and gathering feedback.
• Collaboration & Project Management: Jira, Confluence, Asana, or Trello for managing design tasks, tracking progress, and documenting workflows.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behavior on digital platforms.
• Product Analytics: Tools like Mixpanel, Amplitude, or Pendo for in-depth analysis of user engagement within the SaaS application.
• Data Visualization: Tableau, Power BI, or Looker for creating dashboards and reports to communicate insights to stakeholders.

CRM & Automation:

• While not directly a UX tool, familiarity with CRM systems (e.g., Salesforce) can provide context on user data and business processes.
• Understanding how design integrates with marketing automation platforms might be beneficial.

📝 Enhancement Note: The tool stack is inferred from industry standards for UX Design roles, particularly in SaaS environments, highlighting tools essential for design, research, collaboration, and data analysis, which are core to operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and advocating for the user's needs in all design decisions.
• Collaboration & Transparency: Open communication and teamwork across departments to ensure alignment and efficient execution of design initiatives.
• Data-Driven Design: Utilizing analytics, user feedback, and research to inform design strategies and measure impact.
• Innovation & Continuous Improvement: A drive to explore new solutions, adopt best practices, and constantly refine processes for better outcomes.
• Quality & Craftsmanship: A dedication to delivering high-quality, polished, and functional user experiences.

Collaboration Style:

• Cross-functional Integration: Close working relationships with Product Management and Engineering are crucial, involving regular sync-ups, joint ideation sessions, and shared ownership of product success.
• Feedback Culture: An environment that encourages constructive feedback on designs and processes, fostering mutual learning and improvement.
• Knowledge Sharing: Practices like design critiques, internal workshops, and documentation sharing to disseminate learnings and maintain a high level of design expertise across the team.

📝 Enhancement Note: Team culture and values are inferred from the "Senior" designation and the operational context, emphasizing collaboration, user focus, and data-driven decision-making as key to success in such roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Requirements: Navigating the complexities of healthcare regulations and business objectives while ensuring an optimal user experience.
• Designing for Diverse User Personas: Catering to the needs of various stakeholders within health plans and PBMs, who may have different technical proficiencies and workflows.
• Cross-Platform Consistency: Maintaining a cohesive and intuitive user experience across different devices and platforms within the SaaS ecosystem.
• Adapting to Evolving Healthcare Landscape: Staying abreast of changes in healthcare policy, technology, and user expectations to ensure designs remain relevant and effective.

Learning & Development Opportunities:

• Healthcare UX Specialization: Opportunities to deepen understanding of the healthcare industry's unique design challenges and user needs.
• Advanced Design Techniques: Training and exposure to cutting-edge UX methodologies, tools, and accessibility standards.
• Mentorship Programs: Access to senior design leaders and industry experts for guidance and career development.
• Industry Conferences & Certifications: Support for attending relevant design and healthcare technology conferences and pursuing professional certifications.

📝 Enhancement Note: Challenges and growth opportunities are identified based on the specific industry (healthcare SaaS) and the senior level of the role, focusing on skill development and career progression within an operational framework.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex SaaS product you designed. What was your process, and what were the key challenges and outcomes?" (Focus on your systematic approach, problem-solving, and measurable results.)
• "How do you incorporate user research and feedback into your design process? Can you provide an example of how user insights led to a significant design change?" (Highlight your user-centric methodology and ability to translate research into action.)
• "Explain your approach to designing for accessibility. What standards do you follow, and how do you ensure compliance?" (Demonstrate your commitment to inclusive design and understanding of WCAG.)
• "How do you collaborate with product managers and engineers? Describe a time you had to negotiate design decisions with stakeholders." (Showcase your communication, negotiation, and cross-functional collaboration skills.)

Company & Culture Questions:

• "What interests you about Hearst and the MHK CareProminence product line?" (Research Hearst's mission and MHK's role in healthcare management.)
• "How do you think your design philosophy aligns with our company values?" (Refer to your understanding of Hearst's culture and your own principles.)
• "Describe your ideal team environment and how you contribute to a positive team dynamic." (Emphasize collaboration, mentorship, and constructive feedback.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction to Hearst/MHK, overview of selected projects (problem, your role, process, solution, outcome), discussion of your core skills, and Q&A.
• Storytelling: For each project, create a narrative that clearly explains the "why" behind your design decisions and the impact of your work.
• Visuals: Use high-quality visuals of your work (wireframes, prototypes, final UI). Be prepared to walk through interactive prototypes if possible.
• Metrics: Quantify the impact of your designs whenever possible (e.g., improved conversion rates, reduced support calls, increased user satisfaction scores).
• Conciseness: Be mindful of time, focusing on the most impactful aspects of your projects.

📝 Enhancement Note: Interview preparation advice is tailored to a senior UX role in a corporate environment, emphasizing strategic thinking, process, collaboration, and the ability to demonstrate impact through a well-structured portfolio presentation.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Oracle Cloud portal link.
• Portfolio Enhancement: Ensure your online portfolio is up-to-date and clearly showcases projects relevant to SaaS design, complex applications, and ideally, healthcare or enterprise workflows. Highlight your process, problem-solving skills, and measurable outcomes.
• Resume Optimization: Tailor your resume to emphasize your 5+ years of experience, proficiency in UX strategy, research, interaction design, and key tools like Figma. Quantify achievements and responsibilities where possible.
• Prepare for Presentation: Rehearse your portfolio presentation, focusing on clear communication, storytelling, and demonstrating your user-centered design process and collaborative capabilities. Be ready to discuss your experience in regulated industries.
• Company Research: Familiarize yourself with Hearst's business units, particularly MHK's mission in healthcare management, and understand their product offerings to articulate your interest and fit more effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.