Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Experian Location: Sofia, Sofiya, Bulgaria Job Type: Full-time Category: User Experience (UX) Design / Product Design Date Posted: 2025-09-12 Experience Level: Mid-Senior Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• Drive the user experience and interface design for complex, web-based software applications within Experian's Global Digitization team.
• Translate user needs and business requirements into intuitive, high-quality user interfaces and workflows.
• Develop and maintain internal UX design standards, templates, and processes to ensure a unified and exceptional user experience across all product suites.
• Collaborate closely with cross-functional teams, including Product Management, Business Analysts, and Development teams, throughout the entire product development lifecycle.
• Advocate for user-centered design principles and ensure the effective implementation of designed solutions.

📝 Enhancement Note: This role is positioned as "Senior" within UX Design, implying a need for demonstrated leadership in design thinking, process ownership, and the ability to mentor or guide junior designers, even if not explicitly stated. The focus on "Global Digitization" suggests working on a broad range of digital products with international user bases.

📈 Primary Responsibilities

• Conceptualize, design, and prototype user interfaces for complex software applications, focusing on intuitive navigation and user flow.
• Create comprehensive UX documentation, including conceptual models, user flows, user scenarios, wireframes, navigation schemas, and prototypes.
• Establish and enforce internal UX design standards, templates, and processes to ensure consistency and quality across all Experian software products.
• Collaborate with Product Management and Business Analysts to understand requirements and translate them into effective, user-centered design solutions.
• Work closely with Development teams to ensure accurate implementation of UI designs, providing detailed specifications and support.
• Conduct usability evaluations and gather feedback from stakeholders to iterate and improve designs throughout the product development lifecycle.
• Support operational needs related to Experian/DA style guides and visual branding guidelines, ensuring brand consistency in all user interfaces.
• Contribute to product strategy discussions by providing insights on user needs and design best practices.

📝 Enhancement Note: The emphasis on "internal standards, templates and processes" suggests a strategic responsibility to build and scale the UX design practice within Experian, moving beyond individual project contributions to establishing best practices for the entire organization.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field is typically expected for senior-level UX roles. Experience: Approximately 4 years of professional experience in user interface (UI) design and usability evaluation, with a strong preference for experience with web-based applications. Experience with product development lifecycle and some familiarity with product and project management is also required.

Required Skills:

• Proven expertise in User Interface (UI) design and Usability Evaluation.
• High degree of creativity and proficiency in Interaction Design.
• Strong command of UX design standards and workflow processes.
• Proficiency with Figma for creating wireframes, prototypes, and design systems.
• Excellent written and verbal communication skills in English.
• Demonstrated ability to present visual designs and UX concepts effectively to diverse stakeholders.
• Solid understanding of the product development lifecycle.

Preferred Skills:

• Experience with agile development methodologies.
• Familiarity with user research techniques (e.g., user interviews, surveys, A/B testing).
• Knowledge of information architecture principles.
• Experience in building and maintaining design systems.
• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to better inform design decisions.
• Experience in data and technology companies, particularly in financial services or credit reporting.

📝 Enhancement Note: The requirement for "around 4 years" suggests that candidates with 3-5 years of experience will be the primary target. The emphasis on Figma indicates a need for hands-on expertise with this specific design tool, making it a critical keyword for applicants.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UI design projects, demonstrating a progression from initial concept to final implementation.
• Include case studies that detail the problem statement, user research, design process, key UX decisions, and the final solution.
• Highlight specific examples of creating intuitive interfaces for complex software applications.
• Demonstrate proficiency in creating standard UX documentation, such as wireframes, user flows, and interactive prototypes.
• Provide evidence of experience with UX design standards and workflow processes, ideally using Figma.
• Quantify impact where possible, such as improvements in user satisfaction, task completion rates, or efficiency gains.

Process Documentation:

• Present examples of established UX design standards and workflow processes used in previous roles.
• Include documentation that illustrates how you've contributed to or maintained design systems and templates.
• Showcase how you've collaborated with development teams to ensure design fidelity and proper implementation.
• Provide examples of how feedback from stakeholders and usability testing was incorporated into design iterations.

📝 Enhancement Note: A strong portfolio is paramount for UX roles. Candidates should curate their submissions to align with the responsibilities outlined, particularly focusing on complex web applications and demonstrating mastery of Figma and the end-to-end design process.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer in Sofia, Bulgaria, with 4 years of experience, the estimated salary range is typically between €35,000 to €60,000 gross annually. This estimate is based on industry benchmarks for mid-senior UX professionals in the Bulgarian market, considering the cost of living and the demand for specialized tech skills.

Benefits:

• Personal Development: Access to career pathways, learning and development programs, and unlimited online educational training courses, materials, and books.
• Work Environment: Excellent working conditions, a friendly atmosphere, strong team spirit, and opportunities for quality recreation time.
• Social Benefit Package: Comprehensive package including life insurance, food vouchers, additional health insurance, monthly flex allowance, internet coverage, corporate discounts, marriage and childbirth/adoption allowances, Multisport card, Sharesave plan, Employee Assistance Program, and a birthday gift.
• Work-Life Balance: 25 paid vacation days, an additional day off for your birthday, and 3 extra paid days for social responsibility events.
• Flexibility: Opportunity for flexible working hours and Home Office arrangements.

Working Hours: The standard working hours are likely 40 hours per week, with the noted flexibility for working hours and home office options, aligning with hybrid work arrangements.

📝 Enhancement Note: Experian offers a very robust benefits package, which is a significant differentiator. Candidates should pay close attention to the "flex allowance" and "Sharesave plan" as unique perks. The salary estimate is a broad range and actual compensation will depend on specific experience, interview performance, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Experian operates in the data and technology sector, with a significant focus on credit reporting, data analytics, and technology solutions for various industries including finance, healthcare, and automotive. This context means the company values data-driven decision-making, technological innovation, and a rigorous approach to product development. Company Size: Experian is a large, global corporation with approximately 22,500 employees across 32 countries and is listed on the London Stock Exchange (FTSE 100). This size offers stability, extensive resources, and opportunities for global collaboration, but may also mean navigating established processes and larger organizational structures. Founded: Experian's history traces back to the late 19th century, evolving through various mergers and acquisitions to become the global entity it is today. This long history suggests a company with deep roots, a strong market presence, and a culture that blends tradition with modern technological advancement.

Team Structure:

• The Senior UX Designer will be part of the Global Digitization team.
• They will report to a UX Manager, indicating a clear reporting line and access to management support.
• The role involves close collaboration with Product Management, Business Analysts, and Development teams, suggesting a matrixed or project-based team structure where UX designers work integrally with product and engineering squads.
• The emphasis on "internal standards" implies potential interaction with other UX designers or a UX leadership group responsible for setting best practices.

Methodology:

• Data analysis and insights are core to Experian's business, so UX designers are expected to leverage data to inform design decisions and measure impact.
• Workflow planning and optimization are key, as the role involves streamlining user journeys and improving the efficiency of software applications.
• Automation and efficiency practices are likely valued, as Experian aims to provide technology solutions that enhance productivity for its clients.

Company Website: https://www.experian.com/

📝 Enhancement Note: Experian's global scale and data-centric nature mean that UX professionals here need to be adept at working with complex datasets, understanding regulatory environments (especially in finance), and designing for diverse user segments across different regions.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior UX Designer" role, typically positioned after a few years of foundational UX experience. It signifies a level where an individual is expected to contribute independently to complex projects, influence design direction, and potentially mentor junior team members. The role requires a blend of strong individual contribution and collaborative leadership in design. Reporting Structure: The Senior UX Designer reports to a UX Manager. This structure provides a clear path for feedback, performance reviews, and career guidance within the UX discipline. Opportunities to collaborate with Product Managers and development leads will offer exposure to broader product strategy and execution. Operations Impact: UX designers at Experian directly influence the usability, efficiency, and adoption of their software products. By creating intuitive and effective user interfaces, they contribute to customer satisfaction, reduced support costs, and ultimately, the commercial success and revenue generation of Experian's digital offerings. Their work is critical to translating complex data and technology into accessible and valuable user experiences that drive business outcomes.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, design systems, or accessibility.
• Leadership: Progress into a Lead UX Designer or UX Manager role, taking on more strategic responsibilities, team management, and design direction for larger initiatives.
• Cross-Functional: Gain broader product management or business analysis skills through collaboration and potential internal rotations.
• Learning & Development: Utilize Experian's extensive learning resources to acquire new skills, attend industry conferences, and pursue relevant certifications.
• Global Exposure: Work on projects with international scope, gaining experience with diverse user needs and global product strategies.

📝 Enhancement Note: The "Senior" title suggests that candidates should be prepared to discuss their experience in leading design efforts, making strategic design decisions, and potentially guiding other designers, even if not formally managing a team.

🌐 Work Environment

Office Type: Experian operates a hybrid work model, with a physical office presence in Sofia. This suggests a modern office environment designed to facilitate collaboration, with common workspaces, meeting rooms, and potentially dedicated areas for design teams. Office Location(s): The office is located at Boulevard "Tsarigradsko shose" 86 in Sofia, Bulgaria. This is a prominent business address, likely in a well-connected area of the city, offering accessibility for employees commuting to the office.

Workspace Context:

• Collaboration: The hybrid model and team structure emphasize collaboration with Product Management, Business Analysts, and Development teams, requiring designers to be comfortable working in shared spaces and participating in cross-functional meetings.
• Tools & Technology: Designers will have access to industry-standard design tools, likely including Figma, and potentially other collaboration and project management software.
• Team Interaction: Opportunities for informal discussions, brainstorming sessions, and formal design reviews with colleagues, including other UX designers and the UX Manager, are expected.

Work Schedule: While the standard is 40 hours per week, the "Opportunity for Flexible working hours and Home Office" indicates a degree of autonomy and flexibility, allowing designers to manage their schedules to optimize productivity and work-life balance.

📝 Enhancement Note: The hybrid nature requires candidates to be self-disciplined and effective in both remote and in-office collaboration. Awareness of the specific office location in Sofia is helpful for understanding commute times and local amenities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your CV and portfolio by a recruiter or hiring manager to assess basic qualifications and fit.
• Portfolio Presentation & Technical Interview: A key stage where you'll present your portfolio, detailing your process, design decisions, and the impact of your work. Expect in-depth questions about your UX methodology, problem-solving skills, and experience with Figma.
• Team/Manager Interviews: Interviews with the UX Manager and potentially other team members (Product Managers, Business Analysts, Developers) to assess cultural fit, collaboration skills, and technical expertise.
• Case Study/Design Challenge: A common element will be a take-home assignment or an in-interview design challenge to evaluate your practical design skills, problem-solving approach, and ability to work under pressure.
• Final Interview: Potentially with a more senior leader to confirm overall fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase your skills relevant to this role (complex web applications, strong UX documentation, Figma usage).
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges encountered, your design solutions, and the outcomes or impact.
• Demonstrate Process: Clearly show your thought process, from user research and ideation through wireframing, prototyping, and testing.
• Highlight Figma Proficiency: Specifically mention and show examples of your work in Figma, including any component libraries or design systems you've contributed to.
• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your designs (e.g., "reduced task completion time by 15%," "improved user satisfaction scores by 20%").
• Be Prepared for Questions: Anticipate questions about your design choices, how you handle feedback, and how you collaborate with engineers and product managers.

Challenge Preparation:

• Understand the Brief: Carefully read and understand any design challenge or case study prompt, identifying the core problem and constraints.
• Time Management: Allocate your time wisely, ensuring you have enough time for research, ideation, design, and presentation.
• Focus on Process: Even if you don't have a fully polished final design, clearly articulate your thought process and the rationale behind your decisions.
• Communicate Effectively: Be prepared to present your work clearly and concisely, explaining your design choices and responding to questions from the interviewers.

📝 Enhancement Note: Expect a rigorous evaluation of your design process and ability to articulate your decisions. Highlighting your experience with Figma and your ability to create comprehensive UX documentation will be crucial for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and potentially design system management. Proficiency is a key requirement.
• Prototyping Tools: Beyond Figma, familiarity with tools like InVision, Adobe XD, or Sketch (though Figma is specified) might be beneficial.
• User Research Tools: Experience with tools for user surveys, interviews, and usability testing (e.g., UserTesting.com, SurveyMonkey, Lookback) would be advantageous.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and website performance.
• Data Visualization: Experience with tools like Tableau, Power BI, or Looker for analyzing user data and presenting insights.

CRM & Automation:

• CRM Systems: While not directly a UX tool, understanding how CRM systems (like Salesforce) are used can provide context on customer data and user journeys.
• Project Management/Collaboration Tools: Proficiency with tools like Jira, Confluence, Asana, or Trello for managing design tasks and collaborating with development teams.

📝 Enhancement Note: The explicit mention of Figma makes it a mandatory skill. While other tools aren't specified, demonstrating familiarity with the broader UX tech stack, especially in data analysis and collaboration, will strengthen an application.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decisions: A strong emphasis on using data and user insights to inform design strategies and validate solutions.
• User-Centricity: A commitment to understanding and advocating for the user throughout the product development process.
• Collaboration: Valuing teamwork and open communication across different departments to achieve common goals.
• Innovation & Efficiency: Encouraging creative problem-solving and striving for efficient, effective solutions.
• Quality & Consistency: Maintaining high standards for design quality and ensuring a unified user experience across all products.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to work closely with product managers and engineers, fostering a collaborative environment where design is an integral part of the development process, not an afterthought.
• Feedback-Driven: A culture that encourages constructive feedback from peers and stakeholders to refine designs and processes.
• Knowledge Sharing: Encouraging team members to share best practices, learnings, and insights to foster continuous improvement within the UX team and broader organization.

📝 Enhancement Note: Experian likely fosters a professional, results-oriented culture that values both individual contribution and collective success. Expect a focus on clear communication and a structured approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Working with intricate data sets and complex business logic to create user-friendly interfaces.
• Global User Needs: Catering to diverse user expectations and cultural nuances across different international markets.
• Balancing Stakeholder Needs: Effectively managing competing priorities and feedback from various stakeholders (Product, Engineering, Business, Marketing).
• Keeping Pace with Technology: Adapting to evolving design tools, methodologies, and industry best practices.
• Cross-Team Dependencies: Navigating dependencies and ensuring seamless integration with other teams and systems within a large organization.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen skills in specialized areas like user research, interaction design, and accessibility.
• Design Systems Management: Potential to contribute to or lead the development and maintenance of Experian's design system.
• Product Strategy Involvement: Gaining exposure to broader product strategy and roadmap planning.
• Industry Conferences & Training: Access to resources for attending conferences, workshops, and online courses to stay current in the field.
• Mentorship: Opportunities to learn from experienced UX Managers and senior designers within the company.

📝 Enhancement Note: The challenges present opportunities for significant professional growth, particularly in managing complex projects, influencing strategy, and developing expertise in a global technology company.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing a new feature from concept to launch, highlighting your role and key decisions." Focus on your UX methodology, research, ideation, prototyping, and testing phases.
• Figma Expertise: "How do you leverage Figma for efficient design workflows, component libraries, and collaboration?" Be prepared to discuss specific Figma features and how you've used them to improve productivity.
• Problem Solving: "Describe a time you faced a significant UX challenge on a complex software project. How did you approach it, what was your solution, and what was the outcome?" Emphasize your analytical skills and ability to overcome obstacles.
• Collaboration: "How do you collaborate effectively with Product Managers and Development teams to ensure a successful product launch?" Provide examples of successful cross-functional partnerships.
• User Advocacy: "How do you ensure user needs are central to the design process, especially when faced with conflicting business requirements?" Discuss your methods for user research and translating insights into design.

Company & Culture Questions:

• Experian's Mission: "What do you know about Experian and our mission? How do you see UX contributing to our success?" Show you've researched the company and understand its business.
• Team Dynamics: "How do you prefer to work within a team, and what are your expectations for team collaboration?" Align your answer with the hybrid and cross-functional nature of the role.
• Design Philosophy: "What are your core UX design principles, and how do they align with creating intuitive interfaces for complex applications?"

Portfolio Presentation Strategy:

• Concise and Focused: Aim for 15-20 minutes to present your chosen projects, leaving ample time for Q&A.
• Visual Storytelling: Use visuals (screenshots, prototypes, flow diagrams) to guide the narrative.
• Highlight Figma: Explicitly show how you used Figma for key aspects of your projects.
• Quantify Results: Whenever possible, present metrics that demonstrate the positive impact of your designs.
• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, problem-solving approaches, and how you handled constraints.

📝 Enhancement Note: Prepare to articulate your design process clearly and provide specific examples that demonstrate your proficiency with Figma and your ability to deliver effective UX solutions for complex software.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on Experian's careers portal.
• Portfolio Customization: Ensure your portfolio is up-to-date and highlights projects relevant to complex web applications, showcasing your Figma skills and UX process. Tailor your case studies to address the responsibilities mentioned in the job description.
• Resume Optimization: Clearly list your years of experience in UI design and usability evaluation, emphasizing your proficiency with Figma and any experience with product development lifecycles. Use keywords from the job description naturally.
• Interview Preparation: Practice presenting your portfolio, focusing on clear articulation of your UX process, design decisions, and project outcomes. Prepare to discuss how you collaborate with product and engineering teams.
• Company Research: Familiarize yourself with Experian's global operations, its data and technology focus, and its commitment to user experience. Understand their hybrid work model and company values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.