Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Experian Location: United States (Remote) Job Type: Full-time Category: UX/Product Design Operations Date Posted: August 01, 2025 Experience Level: 5-10 Years Remote Status: Fully Remote

🚀 Role Summary

• Drive the end-to-end user experience design for Experian's consumer-facing financial products, encompassing web and native mobile applications.
• Lead and mentor junior designers, while also establishing and refining UX design processes and best practices within the team.
• Collaborate closely with cross-functional teams, including Product Management, Engineering, Marketing, and Analytics, to translate business requirements into intuitive and engaging user interfaces.
• Champion a user-centered design approach by leveraging qualitative and quantitative research, including usability testing and data analysis, to inform design decisions and optimize product performance.

📝 Enhancement Note: While the job title is "Senior UX Designer," the responsibilities and required experience suggest a role that blends UX design with product design and potentially even some elements of operations management for design processes. The emphasis on "managing the creation and optimization" and "establishing and updating UX design processes" points to a senior individual contributor with leadership and process improvement responsibilities.

📈 Primary Responsibilities

• Conceptualize, design, and deliver high-fidelity wireframes, interactive prototypes, user flows, and detailed design specifications for responsive websites and native mobile applications (iOS and Android), ensuring a consistent and compelling customer experience.
• Manage and execute complex, large-scale design projects from inception through launch and subsequent iterations, focusing on user needs and business objectives.
• Conduct and interpret user research, usability testing, and A/B testing results to validate design concepts and identify opportunities for continuous improvement and optimization.
• Collaborate with Product Directors, Managers, Marketing Analysts, E-commerce Specialists, and Developers to define product requirements, ensure design feasibility, and facilitate seamless implementation of UX solutions.
• Develop and maintain strong relationships with stakeholders across Product, Engineering, and other business units to gather insights, present design solutions, and drive consensus on design direction.
• Contribute to the evolution and management of design systems, ensuring brand consistency, scalability, and efficiency in design production.
• Provide mentorship and constructive feedback to junior UX/Product Designers, fostering a culture of learning and design excellence within the team.

📝 Enhancement Note: The responsibilities highlight a need for strong project management skills, a deep understanding of the product development lifecycle, and the ability to influence cross-functional teams. The emphasis on "designing for customer-facing applications in financial, investment, insurance or related industries" indicates a need for domain-specific UX expertise.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Visual Design, Interaction Design/UX, Human-Computer Interaction (HCI), or a related field from an accredited university.
• Equivalent practical experience will also be considered in lieu of a formal degree.

Experience:

• A minimum of 5 years of progressive experience in user experience (UX) research, interaction design, and product design.
• Proven track record of successfully managing and delivering complex, large-scale design projects from concept to launch.
• Experience working within a product organization, demonstrating the ability to drive products from ideation through multiple release cycles.
• Demonstrated experience designing for customer-facing applications, preferably within the financial services, investment, insurance, or similar regulated industries.

Required Skills:

• UX Design & Strategy: Expertise in user-centered design principles, interaction design, information architecture, and user journey mapping.
• Prototyping & Wireframing: Proficiency in creating low-fidelity wireframes, high-fidelity mockups, and interactive prototypes using tools like Figma.
• Usability Testing: Experience planning, conducting, and analyzing usability tests with both qualitative and quantitative research methods.
• Design Tools: Advanced proficiency with industry-standard design and prototyping tools, specifically Figma, Jira, and the Adobe Creative Suite (Photoshop, Illustrator, XD).
• Cross-functional Collaboration: Proven ability to collaborate effectively with Product Managers, Engineers, Marketing teams, and other stakeholders.

Preferred Skills:

• Design Systems: Experience in creating, maintaining, and utilizing design systems for consistency and scalability.
• Service Design: Understanding of service design principles and how to apply them to enhance the overall customer experience.
• Agile Methodologies: Familiarity with Agile development processes and experience working within an Agile team environment.
• Front-end Development Understanding: Knowledge of front-end development principles and constraints (HTML, CSS, JavaScript) to inform design decisions and ensure technical feasibility.
• Data Analysis: Ability to interpret qualitative and quantitative research data to drive design insights and improvements.

📝 Enhancement Note: The "Solid portfolio of demonstrated work required" is a critical component. Candidates should prepare a portfolio that showcases a range of projects, highlighting their design process, problem-solving skills, and quantifiable impact. The emphasis on Figma, Jira, and Adobe Creative Suite indicates a strong need for hands-on technical proficiency with these tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Project Diversity: Showcase a minimum of 3-5 complex UX/product design projects demonstrating end-to-end design thinking and execution.
• Problem-Solution Framework: Clearly articulate the design challenge, the user needs identified, the design process followed, and the final solution.
• Process Documentation: Include detailed explanations of research methodologies used (e.g., user interviews, surveys, usability testing), wireframing, prototyping, and iterative design improvements.
• Impact & Metrics: Quantify the impact of your design solutions with relevant metrics, such as conversion rate improvements, task completion rates, user satisfaction scores (e.g., NPS, CSAT), or reduction in support tickets.
• Visual Design Quality: Demonstrate a strong aesthetic sensibility and attention to detail in the visual design of your presented work.

Process Documentation:

• Workflow Design: Provide examples of how you have mapped out user journeys and designed intuitive workflows for complex applications.
• System Implementation: Illustrate how your designs integrate with existing systems or contribute to the development of new ones, referencing tools like Figma and Jira.
• Iterative Optimization: Detail how you have used feedback from usability testing, A/B testing, and analytics to iterate on and improve existing designs.

📝 Enhancement Note: The portfolio is paramount for this role. It should not only display visual design skills but also a robust understanding of the design process, research methodologies, and the ability to articulate the business value and impact of design decisions. Focusing on projects within the financial services sector will be a significant advantage.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer with 5-10 years of experience in remote US-based roles, the estimated salary range is $110,000 - $150,000 per year. This range is an estimate and can vary based on specific location, candidate experience, and qualifications.

Benefits:

• Competitive Compensation: Includes a strong base salary and a bonus plan, reflecting the value of experienced professionals.
• Comprehensive Core Benefits: Medical, dental, and vision insurance to support employee health and well-being.
• Retirement Savings: Matching 401K plan to aid in long-term financial planning.
• Work-Life Integration: Flexible work environment and the ability to work remotely.
• Generous Time Off: Flexible time off policies, including dedicated volunteer time off, vacation days, sick leave, and 12 paid holidays annually.
• Professional Development: Opportunities for learning and growth within a global technology company.

Working Hours:

• Standard full-time working hours are expected, typically around 40 hours per week.
• The remote nature of the role and Experian's emphasis on flexibility suggest that while core hours may be established for team collaboration, there is likely flexibility in daily scheduling to accommodate personal needs and optimize productivity.

📝 Enhancement Note: The provided salary range is an estimate based on typical compensation for senior-level UX Designers in the US market, considering the remote work arrangement and Experian's status as a large, established tech company. The benefits package is comprehensive, emphasizing work-life balance and employee well-being, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Experian operates within the global data and technology sector, with a significant focus on financial services, credit reporting, fraud prevention, and marketing solutions. This industry context requires a strong emphasis on data security, compliance, and user trust. Company Size: Experian is a large, FTSE 100 Index company with approximately 22,500 employees across 32 countries. This scale offers opportunities for impact and career growth, but also necessitates clear processes and efficient collaboration. Founded: Experian's history dates back to 1839, indicating a long-standing presence and deep expertise in data and analytics. Its corporate headquarters are in Dublin, Ireland, with a global operational footprint.

Team Structure:

• The UX Design team is described as a group of "experienced versatile experts" responsible for creating innovative, user-centered products.
• This Senior UX Designer will report to the Senior Manager, Product Design, suggesting a hierarchical structure within the design function.
• Collaboration is expected with Product Directors, Managers, Marketing Analysts, E-commerce Specialists, and Developers, indicating a matrixed or highly cross-functional team environment.

Methodology:

• User-Centered Design: The core methodology emphasizes creating products based on user needs, validated through research and testing.
• Iterative Development: Products are designed to grow and evolve over time, with designs informed by iterative UX research and usability testing.
• Cross-Functional Collaboration: A key operational practice involves close partnership with various business units to ensure alignment and successful product delivery.

Company Website: https://www.experian.com/

📝 Enhancement Note: Experian's reputation as a data and technology leader, coupled with its global presence and long history, suggests a culture that values expertise, innovation, and a structured approach to product development. The emphasis on user-centered design aligns with modern product development practices.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior," indicating a position that requires significant individual contribution, leadership in design execution, and the ability to mentor junior team members. It's a critical individual contributor role with influence over design strategy and process. Reporting Structure: The Senior UX Designer will report directly to the Senior Manager, Product Design. This implies a clear line of management and potential for upward mobility within the design leadership track. Operations Impact: The Senior UX Designer will have a direct impact on the success of Experian's consumer-facing financial products by enhancing user experience, driving engagement, and ultimately contributing to key business outcomes such as customer acquisition, retention, and satisfaction. Their work directly influences how millions of people interact with financial services.

Growth Opportunities:

• Design Leadership: Progression to roles like Lead UX Designer, Principal UX Designer, or potentially into management roles (e.g., UX Design Manager) within Experian's design organization.
• Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, or design systems, or to specialize in particular product lines within Experian.
• Cross-Functional Exposure: Gain broader experience by working on diverse projects and collaborating with various departments, which can lead to opportunities in product management or strategy.
• Mentorship & Training: Formal and informal opportunities to mentor junior designers and participate in company-sponsored training and development programs to enhance skills in new tools and methodologies.

📝 Enhancement Note: The "Senior" title implies a significant level of autonomy and responsibility. Growth opportunities are likely tied to demonstrating leadership in design execution, process improvement, and mentorship, as well as contributing to the strategic direction of product design at Experian.

🌐 Work Environment

Office Type: The role is advertised as fully remote. This means the primary work environment is a home office setup, with potential for virtual collaboration tools and occasional (though not specified) virtual team events. Office Location(s): While the job is listed as "United States," and Experian has a global presence, the remote nature means the employee can work from anywhere within the United States, subject to any specific state or local employment regulations Experian adheres to.

Workspace Context:

• Virtual Collaboration: Expect to utilize a suite of digital tools for communication, project management, and design collaboration, including tools like Figma, Jira, Slack, and video conferencing platforms.
• Independent Work: A significant portion of the role will involve independent work, requiring self-discipline, time management, and the ability to maintain focus in a remote setting.
• Team Interaction: Regular virtual meetings, design critiques, and brainstorming sessions will be essential for staying connected with the design team and broader stakeholders.

Work Schedule:

• The role is full-time, typically 40 hours per week.
• Given the remote nature and Experian's culture, there's an expectation of flexibility in daily scheduling, allowing individuals to manage their time effectively while ensuring availability for critical meetings and collaborative sessions.

📝 Enhancement Note: The fully remote aspect is a key feature. Candidates should ensure they have a suitable home office environment and the self-discipline required for successful remote work. The emphasis on flexibility suggests a results-oriented work culture rather than strict adherence to specific hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter screen to assess basic qualifications, experience, and cultural fit.
• Hiring Manager Interview: A conversation with the Senior Manager, Product Design, to delve deeper into experience, design philosophy, and leadership capabilities.
• Portfolio Review & Presentation: A dedicated session where candidates present their portfolio, discussing specific projects, design process, and problem-solving approaches. This is often a critical stage.
• Team/Cross-functional Interviews: Interviews with other designers, product managers, or engineers to evaluate collaboration skills, technical understanding, and how the candidate integrates with the team.
• Take-Home Challenge (Possible): While not explicitly stated, some companies may issue a design challenge to assess practical skills and problem-solving abilities under timed conditions.

Portfolio Review Tips:

• Storytelling: Frame each project as a narrative: the problem, the user, the process, the solution, and the impact.
• Focus on Process: Clearly articulate why certain design decisions were made, supported by research and data. Show your thought process.
• Quantify Impact: Use metrics to demonstrate the success of your designs. If exact numbers are confidential, use percentages or relative improvements.
• Highlight Collaboration: Showcase how you worked with stakeholders and incorporated feedback.
• Tailor to Experian: Emphasize projects relevant to financial services or complex consumer applications.

Challenge Preparation:

• Understand Experian's Products: Familiarize yourself with Experian's offerings, target audience, and brand.
• Practice Design Exercises: Be prepared to discuss design problems, ideate solutions, and explain your rationale concisely.
• Refine Communication Skills: Practice articulating your design thinking clearly and persuasively, as you'll be interacting with various stakeholders.
• Prepare Questions: Have thoughtful questions ready for the interviewers about the team, projects, and company culture.

📝 Enhancement Note: The portfolio review is the most crucial step. It’s not just about showing pretty pictures; it's about demonstrating a robust, user-centric design process and the ability to drive business outcomes through design. Candidates should prepare to discuss their work in detail and answer probing questions about their decision-making.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Proficiency is a must.
• Jira: Used for project management, task tracking, and workflow management within Agile teams. Familiarity is key.
• Adobe Creative Suite: Includes Photoshop, Illustrator, and potentially Adobe XD, for graphic design, asset creation, and advanced prototyping.

Analytics & Reporting:

• Usability Testing Platforms: Tools like UserTesting.com, Lookback, or Maze for conducting remote usability studies.
• Web Analytics: Familiarity with tools like Google Analytics or Adobe Analytics for understanding user behavior on websites.
• Data Visualization Tools: Experience with tools that help interpret user research data and performance metrics.

CRM & Automation:

• While not directly a CRM role, understanding how user data flows from customer-facing applications into CRM systems or marketing automation platforms can be beneficial for context.

📝 Enhancement Note: The core technical requirements are heavily focused on design and project management software. Strong practical skills in Figma and Jira are non-negotiable. An understanding of how UX design integrates with broader data and analytics platforms will be advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs as the primary driver of design decisions.
• Data-Driven Innovation: Leveraging research, analytics, and testing to inform and validate design solutions.
• Collaboration & Transparency: Working effectively with cross-functional teams, sharing insights, and fostering open communication.
• Quality & Craftsmanship: A focus on delivering high-quality, polished, and effective design solutions.
• Continuous Improvement: A mindset of constantly seeking ways to optimize processes, designs, and user experiences.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with Product Managers to define requirements, Engineers for implementation feasibility, and Marketing for messaging and user acquisition strategies.
• Design Critiques: Active participation in design reviews and feedback sessions, both giving and receiving constructive criticism to elevate the quality of work.
• Knowledge Sharing: A culture that encourages sharing best practices, design patterns, and learnings across the team and with broader stakeholders.

📝 Enhancement Note: Experian's emphasis on being a global data and technology company, combined with its "people first" approach and numerous workplace awards, suggests a culture that values both performance and employee well-being. The design team likely operates with a blend of structured processes and creative collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Ecosystem: Designing within a large, established financial services company with existing systems and brand guidelines can present challenges in innovation and integration.
• Balancing User Needs and Business Goals: Effectively translating diverse stakeholder requirements and business objectives into user-friendly designs.
• Remote Collaboration: Maintaining strong team cohesion, effective communication, and design quality in a fully remote environment.
• Rapid Evolution: Staying abreast of evolving user expectations, design trends, and technological advancements in the digital financial space.

Learning & Development Opportunities:

• Industry Best Practices: Exposure to cutting-edge UX/UI design trends and methodologies within the financial technology sector.
• Advanced Tool Training: Opportunities to deepen expertise in Figma, prototyping tools, and potentially emerging design technologies.
• Mentorship: Learning from experienced design leadership and peers within a global organization.
• Cross-Disciplinary Learning: Gaining insights into product management, engineering, and marketing functions through close collaboration.

📝 Enhancement Note: The challenges are typical for senior roles in large organizations, requiring adaptability and strong problem-solving skills. The growth opportunities are significant, offering paths for both specialized expertise and broader career development within the company.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing a new feature for a consumer-facing financial app, from initial concept to launch." (Focus on user research, ideation, prototyping, testing, and iteration.)
• Problem Solving: "Describe a time you had to design for a complex user flow with multiple decision points. How did you simplify it?" (Highlight your approach to information architecture and interaction design.)
• Collaboration & Stakeholder Management: "How do you handle disagreements with Product Managers or Engineers regarding design decisions?" (Emphasize communication, data-driven arguments, and compromise.)
• Impact & Metrics: "Can you share an example of a design decision you made that had a measurable positive impact on user behavior or business outcomes?" (Be ready with specific metrics and your role in achieving them.)

Company & Culture Questions:

• "What interests you about Experian and our mission?" (Research Experian's values, products, and recent news.)
• "How do you approach mentoring junior designers?" (Discuss your philosophy on feedback, support, and skill development.)
• "What are your thoughts on the importance of design systems?" (Relate this to consistency, scalability, and efficiency.)

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your career and design philosophy. Then, present 2-3 key projects in detail.
• Narrative: For each project, tell a compelling story. Clearly define the problem, your role, the user research, design rationale, key iterations, and the final outcome with metrics.
• Visuals: Use high-quality mockups, wireframes, and prototypes. Show your process, not just the final output.
• Tools: Be prepared to discuss how you used tools like Figma and Jira in your workflow.
• Q&A: Anticipate questions about your design choices, challenges faced, and how you would apply your experience at Experian.

📝 Enhancement Note: The interview process will heavily scrutinize your design process, problem-solving skills, and ability to articulate the value of your work. Prepare thoroughly for the portfolio presentation, as it's the primary showcase of your capabilities.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on SmartRecruiters.
• Portfolio Preparation: Curate a portfolio that clearly demonstrates your UX process, problem-solving skills, and impact. Focus on projects that align with Experian's consumer-facing financial products and showcase your proficiency in Figma and usability testing. Ensure your portfolio includes case studies with quantifiable results.
• Resume Optimization: Tailor your resume to highlight your 5+ years of experience in UX/product design, emphasizing achievements in large-scale projects, cross-functional collaboration, and experience within the financial services sector. Use keywords from the job description.
• Interview Practice: Rehearse answers to common UX interview questions, focusing on behavioral examples and your design philosophy. Practice presenting your portfolio concisely and effectively, preparing to discuss your process and the impact of your work.
• Company Research: Familiarize yourself with Experian's products, services, company culture, and recent news. Understand their position in the market and how your role contributes to their overall strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.