Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: eClerx

Location: London, United Kingdom

Job Type: Full-time (1-year contract, renewable)

Category: UX/UI Design, Product Design

Date Posted: 2026-03-31

Experience Level: Mid-Senior Level (8+ years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the design of intuitive and engaging digital experiences for a leading service provider, focusing on scalable eCommerce interfaces.

• Drive UI/UX design execution for website and mobile applications, translating user needs into elegant and functional solutions.

• Champion the use and maintenance of design systems within Figma to ensure brand consistency and develop scalable component libraries.

• Collaborate closely with cross-functional teams, including UX Researchers, Product Managers, and Developers, to deliver high-quality design artifacts.

• Enhance critical eCommerce journeys, such as Product Detail Pages (PDP), Cart, and Checkout, with a strong emphasis on improving user engagement and conversion rates.

📝 Enhancement Note: This role is a Senior UX Designer position with a focus on eCommerce, requiring extensive experience with Figma and design systems. The contract nature (1-year renewable) suggests a project-driven need, potentially for a significant platform upgrade or new feature development within eClerx's client services. The emphasis on "scalable eCommerce interfaces" and "improving engagement and conversion" points towards a role with direct impact on revenue generation and customer experience optimization for eClerx's clients.

📈 Primary Responsibilities

• UI/UX Design Execution: Design user-centric interfaces for both website and mobile applications, ensuring a seamless and intuitive user experience across all touchpoints.

• Artifact Creation: Develop comprehensive wireframes, interactive prototypes, and high-fidelity mockups to effectively communicate design concepts and user flows to stakeholders and development teams.

• Usability & Accessibility Standards: Ensure all designs meet stringent usability, accessibility (WCAG compliance), and responsiveness standards, catering to a diverse user base and various devices.

• Design System Stewardship: Work extensively with Figma to leverage and contribute to established design systems, ensuring consistency with brand guidelines, UI standards, and the development of scalable, reusable component libraries.

• eCommerce Journey Optimization: Define and refine user flows, interactions, and micro-interactions specifically for key eCommerce journeys, including Product Detail Pages (PDP), shopping carts, and checkout processes, to maximize user engagement and conversion rates.

• Cross-Functional Collaboration: Partner effectively with UX Researchers to understand user insights, Product Managers to align with business objectives, and developers to ensure design feasibility and efficient implementation.

• Design Rationale & Communication: Clearly present design concepts, rationale, and decisions to stakeholders, backing them with user research, data analysis, and industry best practices.

• Iterative Design & Feedback: Actively incorporate feedback from user testing, A/B testing, and stakeholder reviews to iteratively refine designs and achieve optimal outcomes.

• Front-End Feasibility Awareness: Maintain a working understanding of front-end development constraints and the feasibility of design implementations to ensure practical and efficient delivery.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with a strong emphasis on detailed execution and system thinking. The explicit mention of PDP, Cart, and Checkout, along with "improving engagement and conversion," indicates a critical focus on conversion rate optimization (CRO) within the eCommerce context. The requirement to work extensively with Figma and design systems suggests a need for proficiency in modern design tooling and a systematic approach to UI development.

🎓 Skills & Qualifications

Education: Bachelor's degree from a reputed design school is preferred. A Master's degree is also considered.

Experience: 8+ years of dedicated UX/UI design experience, with a significant portion focused on digital product design, particularly in eCommerce environments.

Required Skills:

• UI/UX Design Proficiency: Demonstrated expertise in creating user-centered interface designs for web and mobile platforms.

• Figma Mastery: Advanced proficiency in Figma for wireframing, prototyping, high-fidelity design creation, and collaboration within design systems.

• Design System Expertise: Proven experience working with, contributing to, and maintaining design systems and component libraries.

• eCommerce Design Experience: Substantial experience designing scalable user interfaces for eCommerce websites and applications, with a deep understanding of user journeys and conversion funnels.

• Portfolio of Work: A strong, comprehensive portfolio showcasing high-quality UI and interaction design projects, with a clear emphasis on eCommerce and impact-driven results.

• Wireframing & Prototyping: Ability to create detailed wireframes, interactive prototypes, and high-fidelity mockups to articulate design solutions.

• User Flow Definition: Skill in defining and mapping out complex user flows, interactions, and micro-interactions.

• Data-Informed Design: Ability to articulate design decisions backed by user research, usability testing, and data analysis.

Preferred Skills:

• Conversion Optimization: Experience in designing for and optimizing shopping journeys, cart abandonment reduction, and checkout completion rates.

• Accessibility Standards: Understanding and application of Web Content Accessibility Guidelines (WCAG) to ensure designs are inclusive.

• Responsive & Adaptive Design: Knowledge of designing for various screen sizes and devices, ensuring a consistent experience.

• Front-End Awareness: Familiarity with HTML, CSS, and JavaScript constraints to ensure design feasibility.

• A/B Testing: Experience in designing experiments for A/B testing to validate design hypotheses and measure impact.

• Agile Methodologies: Experience working within Agile development frameworks and collaborating with Scrum teams.

📝 Enhancement Note: The "Must-Have" qualifications are strongly geared towards practical, hands-on design skills, particularly within the eCommerce sector and using Figma. The preferred qualifications suggest that candidates who can demonstrate a direct impact on business metrics like conversion rates will be highly valued. The mention of "front-end constraints" indicates a need for designers who understand the practicalities of implementation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• eCommerce Case Studies: Showcase at least 2-3 detailed case studies focused on eCommerce projects, clearly outlining the problem, your role, design process, key decisions, and quantifiable outcomes (e.g., conversion rate improvements, engagement increases).

• Figma & Design System Work: Include examples of your work within Figma, demonstrating your proficiency with design systems, component libraries, and maintaining design consistency.

• Interaction Design Examples: Provide examples of user flows, interactive prototypes, or animations that illustrate your ability to design engaging and intuitive user interactions.

• Problem-Solving Showcase: Highlight projects where you tackled complex user problems or business challenges through design, with a focus on your strategic thinking and problem-solving approach.

• Visual Design Quality: Ensure your portfolio demonstrates strong visual design skills, adherence to brand aesthetics, and attention to detail in high-fidelity mockups.

Process Documentation:

• Design Process Mapping: Be prepared to articulate your end-to-end design process, from initial research and ideation to final delivery and iteration, highlighting how you integrate user feedback and data.

• System Contribution: Demonstrate how you have contributed to or leveraged design systems, explaining your approach to component design, documentation, and ensuring scalability.

• Collaboration Workflow: Outline how you collaborate with cross-functional teams (PMs, Developers, Researchers) and manage feedback loops to ensure efficient design delivery.

• Impact Measurement: Be ready to discuss how you measure the success of your designs, focusing on UX metrics, A/B testing results, and their impact on business objectives like conversion and engagement.

📝 Enhancement Note: For a Senior UX Designer role, especially in eCommerce, a portfolio is paramount. The emphasis here is on demonstrating not just design skill, but also strategic thinking, a deep understanding of the eCommerce funnel, and the ability to quantify impact. Proficiency with Figma and design systems is a hard requirement, so showcasing this is critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in London with 8+ years of experience, focusing on eCommerce and design systems expertise, the estimated annual salary range is £65,000 - £90,000. This range is subject to the candidate's specific experience, skills, and negotiation.

Benefits:

• Contract Renewal Potential: As a 1-year renewable contract, there's potential for long-term engagement based on performance and business needs.

• Professional Development: Access to learning resources, potential for training on new design tools or methodologies, and opportunities to work on diverse client projects.

• Collaborative Work Environment: Opportunity to work within a dynamic technology department and collaborate with experienced professionals across various disciplines.

• Exposure to Leading Clients: Work on projects for Fortune 2000 enterprises, gaining exposure to various industries and complex business challenges.

• Standard UK Employment Benefits: This will likely include contributions to a pension scheme, paid time off (accrued based on contract length), and statutory sick pay, as per UK employment law.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week. While the role is on-site, there may be some flexibility depending on project demands and team agreements, but core hours will be aligned with London business operations.

📝 Enhancement Note: Salary estimation is based on current market data for Senior UX Designers in London, considering the specified experience level and the niche skillset (eCommerce, Figma, Design Systems). The contract nature means benefits may differ from permanent roles, with emphasis on potential for extension and project-based learning.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Management, Automation, and Analytics Services. eClerx serves Fortune 2000 enterprises across financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology.

Company Size: eClerx employs over 19,000 people globally, indicating a large, established organization with a significant operational footprint.

Founded: Incorporated in 2000, eClerx has a solid history, demonstrating stability and experience in the services sector.

Team Structure:

• Technology Department: This role sits within the Technology department, suggesting a focus on digital transformation, platform development, and client-facing technology solutions.

• Cross-Functional Collaboration: The Senior UX Designer will work closely with UX Researchers, Product Managers, and Developers, indicating a project-team-based structure common in service-oriented companies delivering digital solutions.

• Client-Centric Focus: As a service provider, the operations and design teams are likely structured to support client needs, focusing on delivering high-impact solutions for their businesses.

Methodology:

• Productized Services: eClerx focuses on productized services, implying repeatable, scalable solutions that are refined through continuous improvement.

• Data-Driven Approach: The company's emphasis on analytics suggests that data plays a crucial role in informing decisions and measuring outcomes, which should extend to design practices.

• Technology & Automation: A core offering includes automation and technology services, suggesting an environment that values efficiency, innovation, and the integration of advanced tools.

Company Website: www.eclerx.com

📝 Enhancement Note: eClerx's structure as a large service provider means this Senior UX Designer role will likely be client-facing, contributing to digital solutions for various Fortune 2000 companies. The culture will likely balance process efficiency with innovation to meet diverse client demands. The emphasis on "productized services" suggests a need for designers who can create scalable and repeatable design patterns.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, requiring significant autonomy, expertise, and the ability to mentor or guide more junior designers. The role is focused on direct design execution and strategic contribution within project teams.

Reporting Structure: The Senior UX Designer will likely report to a UX Lead, Design Manager, or Head of Digital Design within the Technology department. They will collaborate extensively with Product Managers and Development Leads.

Operations Impact: The role has a direct impact on the user experience and conversion rates of client-facing eCommerce platforms. Successful designs will enhance client satisfaction, drive revenue for clients, and bolster eClerx's reputation for delivering high-quality digital solutions.

Growth Opportunities:

• Leadership in Design: Potential to lead design initiatives for specific client projects, mentor junior designers, and contribute to shaping design best practices within eClerx.

• Specialization: Deepen expertise in eCommerce UX, conversion rate optimization, or design systems, becoming a go-to specialist for these areas.

• Client Relationship Management: Develop stronger client-facing skills by presenting designs, gathering feedback, and contributing to strategic design discussions with client stakeholders.

• Permanent Role Conversion: While initially a contract, strong performance and business need could lead to opportunities for permanent positions within eClerx, offering long-term career stability and further growth.

📝 Enhancement Note: The "Senior" title implies a level of responsibility beyond just execution, including strategic input and potential mentorship. The contract nature, while offering flexibility, also means growth is tied to project success and potential contract extensions or conversion to permanent roles. The impact is client-driven, making successful project delivery key to career progression.

🌐 Work Environment

Office Type: The role is specified as "On-site," indicating a traditional office-based work environment in London. This setting facilitates in-person collaboration, team building, and direct interaction with colleagues and potentially clients.

Office Location(s): London, United Kingdom. Specific office address details would typically be provided upon application or interview stage.

Workspace Context:

• Collaborative Hub: Expect a dynamic office environment designed to foster collaboration, with meeting rooms, breakout spaces, and potentially open-plan areas conducive to team discussions and brainstorming sessions.

• Technology & Tools: Access to standard office technology, high-speed internet, and the necessary software licenses (e.g., Figma) to perform design tasks effectively.

• Team Interaction: Opportunities for daily interaction with UX Researchers, Product Managers, Developers, and other members of the Technology department, promoting knowledge sharing and a cohesive team atmosphere.

Work Schedule: The standard work schedule will be aligned with typical business hours in London (e.g., 9 AM to 5 PM), Monday to Friday. While on-site, there might be some flexibility for occasional remote work or adjusted hours based on project needs and company policy, but the primary expectation is presence in the office.

📝 Enhancement Note: The "On-site" requirement in London means candidates should be prepared for a traditional office setting. This environment is typically beneficial for highly collaborative roles like UX design, allowing for spontaneous brainstorming and closer team integration, which is crucial for design system work and client-facing presentations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, experience alignment, and interest in the role.

• Portfolio Review & Technical Interview: Candidates will present their portfolio, focusing on relevant eCommerce and design system projects. This will likely involve a discussion about their design process, problem-solving approach, and proficiency with Figma.

• Design Challenge/Case Study: A practical design exercise or case study may be assigned, either during the interview or as a take-home assignment, to evaluate design skills, strategic thinking, and ability to deliver within constraints.

• Team/Hiring Manager Interview: An interview with the hiring manager and potential team members to assess cultural fit, collaboration style, and deeper technical expertise.

• Final Interview: Potentially a final interview with a senior leader to discuss overall fit and long-term potential.

Portfolio Review Tips:

• Curate for Relevance: Select projects that most strongly demonstrate your eCommerce, Figma, and design system expertise. Quantify impact wherever possible.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process, key challenges, your solutions, and the measurable outcomes. Highlight your decision-making rationale.

• Figma Showcase: Be prepared to walk through your Figma files, demonstrating your understanding of components, variants, auto-layout, and design system principles.

• Conciseness is Key: Present your work clearly and concisely, respecting the interviewer's time. Focus on the most impactful aspects of each project.

• Be Ready for Questions: Anticipate questions about your design choices, how you handle feedback, and how you collaborate with developers and PMs.

Challenge Preparation:

• Understand the Brief: Carefully read and understand any design challenge or case study prompt. Clarify any ambiguities.

• Time Management: Allocate your time effectively, focusing on core deliverables within the given timeframe.

• Process Over Perfection: For take-home challenges, demonstrate a clear and logical design process, even if the final output isn't perfectly polished.

• Presentation Skills: Practice presenting your solutions clearly, explaining your rationale, and addressing potential constraints or trade-offs.

📝 Enhancement Note: The interview process for a Senior UX Designer typically involves a rigorous portfolio review and often a practical design challenge. Candidates should be prepared to not only showcase their visual and interaction design skills but also their strategic thinking, problem-solving abilities, and understanding of how design impacts business outcomes, particularly in the eCommerce space.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and design system management.

• Prototyping Tools: While Figma has robust prototyping capabilities, familiarity with tools like InVision, Adobe XD, or Principle might be beneficial for specific animation or interaction needs.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and inform design decisions.

• A/B Testing Tools: Experience with tools like Optimizely, VWO, or Google Optimize for testing design variations and measuring impact on conversion.

• Data Visualization Tools: Basic understanding of how to interpret data from dashboards (e.g., Tableau, Power BI) to identify user pain points and opportunities.

CRM & Automation:

• CRM Systems: Awareness of how CRM systems (e.g., Salesforce) integrate with customer-facing platforms, though direct CRM management is unlikely to be a primary responsibility.

• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for managing tasks, tracking progress, and collaborating with development teams.

📝 Enhancement Note: Figma is explicitly called out as a primary tool for this role. Proficiency in this tool, along with a strong understanding of design systems, is non-negotiable. Familiarity with analytics and A/B testing tools is crucial for demonstrating the data-informed aspect of the role and for optimizing eCommerce journeys.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is designing with the end-user in mind, ensuring that all solutions are intuitive, accessible, and meet user needs effectively.

• Data-Driven Decision Making: Embracing data and user research to inform design choices, measure impact, and iteratively improve solutions.

• Collaboration & Teamwork: Fostering a collaborative environment where ideas are shared freely, feedback is constructive, and cross-functional teams work together towards common goals.

• Excellence & Quality: A commitment to delivering high-quality, polished design work that meets brand standards and business objectives.

• Efficiency & Scalability: Valuing designs that are not only effective but also efficient to implement and scalable for future growth, particularly within the context of design systems.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative approach, working closely with Product Managers to define requirements, UX Researchers for insights, and Developers for implementation.

• Iterative Feedback Loops: Openness to continuous feedback from all stakeholders, with a structured process for incorporating revisions and ensuring alignment.

• Knowledge Sharing: Encouragement of sharing best practices, design patterns, and learnings across teams to elevate the overall quality of digital solutions.

📝 Enhancement Note: The culture at eClerx, particularly within its technology and client-facing teams, will likely emphasize professionalism, efficiency, and a results-oriented approach. The values will align with delivering tangible business value to clients through well-executed digital strategies.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with Design Best Practices: Navigating diverse client requirements while upholding strong UX/UI principles and design system integrity.

• Short-Term Contract Constraints: Working within the scope and timeline of a 1-year contract, which may require rapid iteration and focused delivery on specific project phases.

• Evolving eCommerce Landscape: Keeping pace with rapid changes in eCommerce trends, user expectations, and technology to ensure designs remain relevant and competitive.

• Design System Adoption & Maintenance: Ensuring consistent adoption and effective utilization of design systems across different projects and client platforms.

Learning & Development Opportunities:

• Exposure to Diverse Industries: Working with a portfolio of Fortune 2000 clients across various sectors offers broad exposure to different business models and user needs.

• Advanced Design System Work: Deepening expertise in complex design system architecture, governance, and implementation strategies.

• Conversion Rate Optimization Mastery: Gaining hands-on experience in optimizing critical eCommerce funnels, leading to tangible business impact.

• Client Presentation Skills: Honing presentation and stakeholder management skills through regular interactions with client teams.

📝 Enhancement Note: The primary challenge will be delivering high-impact design solutions within a contract period for potentially varied clients. Growth opportunities are tied to mastering specific skills relevant to the current market demand in UX and eCommerce, as well as developing client-facing capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex eCommerce user journey you redesigned. What was the problem, your approach, and the measurable outcome?" (Focus on process, rationale, and impact.)

• "How do you approach building or contributing to a design system in Figma? What are the key considerations for scalability and consistency?" (Demonstrate system thinking and practical Figma skills.)

• "Walk me through a project where you had to balance conflicting stakeholder feedback or business requirements with user needs." (Assess problem-solving and negotiation skills.)

Company & Culture Questions:

• "What interests you about working for eClerx, and specifically this contract role?" (Research eClerx's services, client base, and the role's focus.)

• "How do you approach collaborating with developers and product managers to ensure designs are feasible and implemented correctly?" (Discuss your communication and teamwork style.)

Portfolio Presentation Strategy:

• Structure is Key: Organize your portfolio logically, perhaps by project type or impact area. For this role, prioritize eCommerce case studies.

• Quantify Everything: For each project, clearly state the problem, your role, the solution, and most importantly, the results achieved (e.g., X% increase in conversion, Y% reduction in cart abandonment).

• Figma Deep Dive: Be ready to share your screen and navigate your Figma files, explaining your component structure, design system logic, and prototyping techniques.

• Storytelling: Frame each project as a narrative. What was the challenge? How did you overcome it? What did you learn? What was the ultimate impact?

• Conciseness: Aim for clarity and brevity. Focus on the most relevant details and be prepared to elaborate if asked.

📝 Enhancement Note: Interview preparation should heavily emphasize showcasing practical application of design skills, particularly within eCommerce and design systems, and demonstrating the ability to drive business results. The portfolio is the primary tool, so mastering its presentation is critical.

📌 Application Steps

To apply for this Senior UX Designer position:

• Click "Apply Now" on the eClerx career site to submit your resume.

• Portfolio Customization: Ensure your resume and portfolio are tailored specifically to this role, highlighting your 8+ years of UX/UI experience, extensive Figma and design system work, and direct experience in eCommerce.

• Resume Optimization: Use keywords from the job description (e.g., "Senior UX Designer," "Figma," "Design Systems," "eCommerce," "Conversion Optimization," "UI/UX Design") to ensure ATS compatibility and clearly articulate your achievements.

• Portfolio Walkthrough Practice: Rehearse presenting your portfolio, focusing on 2-3 key eCommerce case studies that demonstrate your impact on user engagement and conversion rates. Be ready to navigate Figma live.

• Company Research: Familiarize yourself with eClerx's services, client industries, and their general approach to technology solutions. Understand how this role contributes to their client offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.