Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer
Company: Careers Officeworks
Location: Chadstone, Victoria, Australia
Job Type: Full-Time
Category: User Experience (UX) Design / Customer Experience (CX)
Date Posted: August 12, 2025
Experience Level: 5+ Years
Remote Status: Hybrid

🚀 Role Summary

• Drive the creation of intuitive and impactful user-centered designs for digital and physical customer experiences.
• Spearhead the development of customer journey maps, service blueprints, personas, and interface guidelines.
• Collaborate closely with product owners, engineering leads, developers, and analysts to bring design concepts to fruition.
• Mentor junior designers and actively contribute to the evolution of the company's design culture and operational processes.
• Utilize research, data, and user testing insights to inform design decisions and ensure customer-first solutions.

📝 Enhancement Note: This role is critical for shaping the end-to-end customer experience at Officeworks, a large-scale retail organization. The "Senior" title indicates a need for demonstrated leadership in design thinking, process ownership, and mentorship, with a focus on driving strategic design outcomes rather than just execution.

📈 Primary Responsibilities

• Lead the conceptualization and execution of user experience strategies, translating business requirements and user needs into actionable design solutions.
• Develop comprehensive customer journey maps, service blueprints, user personas, and detailed interface guidelines to articulate user flows and interaction models.
• Design and prototype user interfaces and experiences across various platforms, including web, mobile applications, and potentially emerging technologies.
• Integrate User Experience (UX) strategy with User Interface (UI) execution to deliver elegant, user-friendly, and accessible solutions that align with brand standards.
• Leverage user research findings, quantitative data, and usability testing results to iterate on designs and validate design decisions.
• Actively participate in and lead cross-functional workshops, user research sessions, and usability testing initiatives to gather critical insights.
• Maintain and evolve the company's design system, ensuring consistency, scalability, and adherence to best practices across all digital touchpoints.
• Present design concepts, research findings, and project outcomes effectively to diverse stakeholders, employing strong storytelling and communication skills.
• Mentor and guide junior UX designers, fostering a collaborative and knowledge-sharing environment within the design team.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design, coupled with strategic thinking and leadership. The expectation to "own" deliverables like journey maps and personas suggests a need for strong analytical and documentation skills, typical of senior operations-focused design roles that aim to standardize and optimize user interaction processes.

🎓 Skills & Qualifications

Education: A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for senior roles. Equivalent practical experience will also be strongly considered.
Experience: A minimum of 5 years of progressive experience in UX design, UI design, product design, user research, or service design is required, with a proven track record of delivering successful user-centered solutions.

Required Skills:

• Extensive experience in User-Centered Design (UCD) principles, methodologies, and best practices.
• Advanced proficiency in industry-standard design and prototyping tools, including Figma, Mural, Adobe Creative Suite (e.g., Photoshop, Illustrator, XD), JIRA, and Confluence.
• Demonstrated ability to interpret and leverage user research data, analytics, and testing results to inform design strategy and iteration.
• Excellent stakeholder engagement skills, with the ability to build rapport and influence decision-making across various departments and levels.
• Superior presentation and storytelling abilities, capable of articulating complex design concepts and rationale clearly and persuasively.
• Proven experience in designing for eCommerce platforms and/or large-scale, complex business environments.
• Strong understanding of accessibility standards (e.g., WCAG) and their application in design.

Preferred Skills:

• Experience with behavioral science principles and their application in UX design.
• Familiarity with emerging technologies such as Artificial Intelligence (AI) and their potential impact on user experiences.
• A background in psychology or other design-related disciplines that offer a deeper understanding of user behavior.
• Experience in contributing to or managing a design system.
• Knowledge of agile development methodologies and experience working within cross-functional agile teams.

📝 Enhancement Note: The emphasis on tools like JIRA and Confluence, alongside design tools, suggests the need for candidates familiar with project management workflows and documentation standards common in operational environments. The preference for eCommerce experience highlights the retail context and the importance of understanding online customer journeys and conversion optimization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing end-to-end UX design projects, demonstrating a clear design process from research and ideation to prototyping and final execution.
• Case studies should highlight problem definition, user research methods employed, design rationale, key UX/UI decisions, and measurable outcomes.
• Evidence of creating and utilizing customer journey maps, service blueprints, and personas to inform design solutions.
• Examples of UI design work that demonstrate a strong understanding of visual hierarchy, interaction design, and usability principles.
• Demonstrations of prototyping skills using tools like Figma, showcasing interactive user flows and user interface elements.

Process Documentation:

• Showcase examples of documented design processes, including user research plans, usability testing reports, and design specifications.
• Evidence of contribution to or management of design systems, including style guides, component libraries, and pattern documentation.
• Examples of how data and user feedback were integrated into the design process for iterative improvements.
• Documentation of collaboration with engineering and product teams, illustrating the process of translating designs into implemented features.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio is paramount. It serves as the primary evidence of problem-solving capabilities, process adherence, and the ability to drive tangible improvements in user experiences. Candidates should focus on demonstrating impact and quantifiable results achieved through their design work, aligning with the operational goal of efficiency and customer satisfaction.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer in Melbourne, Australia, with 5+ years of experience and hybrid work arrangements, the estimated salary range is AUD $120,000 - $160,000 per annum. This range can vary based on the candidate's specific experience, skills, and the negotiation process.

Benefits:

• Flexible Work Arrangements: Offers flexibility to balance personal and professional needs.
• Generous Discounts: Discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target, and other Wesfarmers brands.
• Exclusive Discounts and Perks: Access to the Officeworks benefits program for entertainment, travel, lifestyle, and health discounts.
• Growing Families Policy: Support for team members expanding their families.
• Employee Assistance Program (EAP): Access to confidential support for mental health and wellbeing.
• Flexible Public Holidays Policy: Accommodates observance of cultural or religious holidays.
• Learning and Development Programs: Opportunities for career growth and skill enhancement.
• Career Opportunities: Potential for advancement within Officeworks and the broader Wesfarmers Group.

Working Hours: The standard working hours are likely to be around 38-40 hours per week, with flexibility offered in terms of scheduling, consistent with a hybrid work model.

📝 Enhancement Note: The salary estimate is derived from publicly available data for similar roles in major Australian cities, considering the specific experience level and the hybrid work arrangement. The benefits package is comprehensive, reflecting a supportive employer culture that values employee wellbeing and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail, Office Supplies, Technology Services. Officeworks operates within a competitive retail landscape, emphasizing a broad range of products, low prices, and excellent customer service. This context requires a strong focus on digital transformation and customer experience to maintain market leadership.
Company Size: Officeworks is a large national retailer with close to 10,000 team members and over 173 retail stores across Australia, indicating a significant operational scale and complexity.
Founded: While the exact founding year for Officeworks isn't provided, its extensive national footprint suggests a long-standing presence and established operational infrastructure. The company's focus on "making bigger things happen" and inspiring innovation suggests a culture that embraces growth and continuous improvement.

Team Structure:

• The Senior UX Designer reports to the Lead Designer within the Customer Experience team.
• This role involves close collaboration with product owners, engineering leads, developers, analysts, and other members of the broader design team.
• The team structure likely supports a matrixed approach, where designers work on specific product squads or initiatives, requiring strong cross-functional communication and alignment.

Methodology:

• The design team likely employs agile methodologies, working in sprints and collaborating closely with development teams.
• A strong emphasis is placed on data-driven decision-making, user research, and iterative design processes to optimize customer journeys and digital products.
• The company culture values innovation, collaboration, and a customer-first approach, encouraging designers to "think outside the box" and push boundaries.

Company Website: https://www.officeworks.com.au/

📝 Enhancement Note: Officeworks' scale means that UX design decisions have a broad impact. The emphasis on "making bigger things happen" suggests a culture that encourages ambitious projects and continuous improvement, which is a key aspect for operations professionals to understand. The hybrid model also points to a modern work environment that balances in-office collaboration with remote flexibility.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position within the UX/Product Design function, indicating a high degree of autonomy, responsibility, and influence. The role requires not only expert design skills but also the ability to mentor others and contribute to the strategic direction of the design practice.
Reporting Structure: The Senior UX Designer reports to the Lead Designer, placing them within a clear management hierarchy. This structure ensures guidance and alignment with departmental goals while providing opportunities for direct contribution to leadership initiatives.
Operations Impact: The UX Designer's work directly impacts customer satisfaction, conversion rates, operational efficiency for customer service, and the overall brand perception. By creating seamless and intuitive experiences, the role contributes to increased customer loyalty and revenue growth, directly influencing business outcomes.

Growth Opportunities:

• Leadership Development: Potential to step into a Lead UX Designer or Design Manager role as the team and company grow, taking on more strategic responsibilities and team management.
• Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, service design, or design systems, potentially leading to specialized senior or principal roles.
• Cross-Functional Exposure: Exposure to various business units and projects within Officeworks and the broader Wesfarmers Group, offering a broad understanding of business operations and potential career pivots.
• Mentorship & Training: Formal and informal opportunities to mentor junior designers, developing leadership and coaching skills essential for career advancement.

📝 Enhancement Note: The "Senior" designation implies a path towards leadership. For operations-minded candidates, understanding how this role contributes to business efficiency and customer retention is key. The growth opportunities highlight a structured environment for career progression within a large corporate group.

🌐 Work Environment

Office Type: Hybrid. The role requires 2 days per week at the Chadstone Support Office, with the remaining days offering flexibility for remote work. This blended approach aims to foster collaboration and team cohesion while providing work-life balance.
Office Location(s): The primary support office is located in Chadstone, Victoria. This location likely offers modern amenities and a collaborative workspace designed to support the company's operations and team members.

Workspace Context:

• The Chadstone Support Office is expected to provide a collaborative environment with dedicated spaces for design work, team meetings, and cross-functional collaboration. Access to necessary technology and design tools will be standard.
• The hybrid model allows team members to choose their work environment, balancing focused individual work at home with collaborative sessions and team building at the office.
• Opportunities for informal interaction with colleagues from various departments will be available at the support office, fostering a sense of community and cross-pollination of ideas.

Work Schedule: The role is full-time, typically around 38-40 hours per week. The hybrid nature allows for a degree of flexibility in daily scheduling, provided core collaboration hours and project deadlines are met. This flexibility supports the need for continuous work on design projects and data analysis.

📝 Enhancement Note: The hybrid work model is a key aspect of this role, requiring strong self-management and communication skills to maintain productivity and collaboration across distributed teams. The emphasis on a collaborative office environment suggests that in-person interaction for workshops and team alignment is valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the recruitment team to assess qualifications and alignment with the role requirements.
• Hiring Manager Interview: An in-depth discussion with the Lead Designer focusing on your experience, design process, problem-solving skills, and cultural fit.
• Portfolio Presentation/Case Study: You will likely be asked to present a selection of your work, detailing your process, rationale, and the impact of your designs on users and business objectives. This is a critical stage to demonstrate your senior-level capabilities.
• Cross-functional Interview: Potentially an interview with key stakeholders from product or engineering teams to assess collaboration skills and ability to work effectively in a cross-functional environment.
• Final Interview: May involve a senior leader or HR representative to discuss career aspirations, overall fit, and final offer details.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase your end-to-end UX process, problem-solving skills, and impact. Tailor the selection to Officeworks' retail and eCommerce context if possible.
• Structure Your Narrative: For each project, clearly articulate the problem statement, your role and responsibilities, the methodologies used (research, ideation, testing), key design decisions and their rationale, and the measurable outcomes or impact achieved.
• Highlight Process: Emphasize your design process, demonstrating how you move from understanding a problem to delivering a solution. Show sketches, wireframes, prototypes, and user testing feedback.
• Quantify Impact: Where possible, use data and metrics to demonstrate the success of your designs (e.g., improvements in conversion rates, task completion times, user satisfaction scores).
• Present with Confidence: Be prepared to walk through your portfolio with enthusiasm, articulate your thought process clearly, and answer questions about your design decisions.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design challenge or exercise that may require you to solve a specific UX problem within a given timeframe. Practice thinking aloud and explaining your design rationale.
• Stakeholder Management: Consider how you would handle conflicting requirements or feedback from different stakeholders. Prepare examples of successful stakeholder engagement.
• Mentorship Discussion: Think about how you approach mentoring junior designers and fostering a collaborative design culture.

📝 Enhancement Note: The portfolio presentation is a critical component for senior roles. Candidates should prepare to articulate not just what they designed, but why and how it achieved specific business or user outcomes. This aligns with the operational focus on measurable results and process efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency in creating design systems and complex component libraries is expected.
• Mural: For collaborative workshops, brainstorming, journey mapping, and affinity diagramming.
• Adobe Creative Suite (e.g., Photoshop, Illustrator, XD): For graphic design, image editing, and potentially prototyping.
• JIRA: For project tracking, backlog management, and workflow visualization, often used in agile development environments.
• Confluence: For documentation, knowledge sharing, and project information management.

Analytics & Reporting:

• Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior and track key performance indicators (KPIs).
• Experience with user testing platforms (e.g., UserTesting.com, Lookback) and data interpretation tools.

CRM & Automation:

• While not directly a CRM role, understanding how UX design impacts CRM workflows or customer data management within a CRM context can be beneficial.
• Familiarity with marketing automation platforms or customer data platforms (CDPs) may be advantageous for understanding the broader customer ecosystem.

📝 Enhancement Note: The explicit mention of JIRA and Confluence points to the integration of UX design within structured operational workflows. Candidates should feel comfortable working within these systems, understanding their role in project management and documentation for efficient GTM operations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring that all design decisions prioritize the user experience.
• Collaboration: A strong emphasis on working effectively with cross-functional teams, sharing knowledge, and fostering a supportive team environment.
• Data-Driven Decision Making: Utilizing research, analytics, and testing to inform design choices, ensuring that solutions are grounded in evidence and deliver measurable results.
• Continuous Improvement: A proactive approach to identifying opportunities for enhancing user experiences, processes, and the design practice itself.
• Innovation & Creativity: Encouraging fresh ideas and out-of-the-box thinking to solve complex problems and create compelling user journeys.

Collaboration Style:

• Cross-functional Integration: Working closely with Product Managers, Engineers, Marketers, and Analysts to ensure cohesive product development and alignment with business goals.
• Open Communication: Maintaining transparent and frequent communication, providing constructive feedback, and actively seeking input from team members.
• Workshop Facilitation: Leading and participating in collaborative workshops to brainstorm, ideate, and co-create solutions with diverse teams.

📝 Enhancement Note: The values highlight a blend of creative problem-solving and operational rigor, common in successful GTM and CX teams. Understanding how to translate these values into daily work and design decisions will be key for candidates.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexities of aligning user experience requirements with business objectives, technical constraints, and market demands.
• Managing Ambiguity: Thriving in situations where requirements may not be fully defined, requiring proactive problem-solving and the ability to guide teams toward clarity.
• Influencing Stakeholders: Effectively communicating design rationale and advocating for user-centric solutions to gain buy-in from diverse stakeholders with varying priorities.
• Evolving Design Landscape: Staying current with emerging design trends, technologies, and user behaviors to ensure Officeworks' digital experiences remain competitive and innovative.

Learning & Development Opportunities:

• Advanced UX/UI Training: Access to internal and external training programs to enhance skills in areas like service design, interaction design, user research methodologies, and accessibility.
• Industry Conferences & Events: Opportunities to attend relevant UX and design conferences to gain insights into industry best practices and network with peers.
• Mentorship Programs: Formal mentorship opportunities with senior design leaders within Officeworks or the broader Wesfarmers Group.
• Exposure to New Technologies: Working with cutting-edge technologies and participating in projects that explore innovative customer engagement strategies.

📝 Enhancement Note: The challenges presented are typical for senior roles in dynamic organizations, requiring strong problem-solving and communication skills. The growth opportunities underscore the company's commitment to employee development, providing a clear path for career advancement within the operations and design functions.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through a complex UX project from start to finish. What were the key challenges, and how did you overcome them? What was the impact of your design?" Focus on demonstrating your structured approach, research integration, and outcome-driven mindset.
• User-Centred Design: "How do you ensure user needs are prioritized while balancing business objectives? Can you provide an example of a time you had to make a difficult trade-off?" Highlight your user advocacy and strategic thinking.
• Collaboration & Mentorship: "Describe your experience mentoring junior designers or collaborating with cross-functional teams. How do you handle disagreements or conflicting feedback?" Showcase your leadership potential and teamwork skills.
• Problem Solving: "Imagine our website experiences slow loading times for customers during peak shopping periods. How would you approach diagnosing and solving this UX-related problem?" Demonstrate your analytical and problem-solving methodology.

Company & Culture Questions:

• "What do you know about Officeworks' customer base and our digital offerings?" Research the company's website, recent campaigns, and competitor landscape.
• "How do you contribute to a positive and collaborative team culture?" Share examples of your proactive contributions to team dynamics and knowledge sharing.
• "What are your thoughts on our current design system or user interface?" Be prepared to offer thoughtful, constructive observations based on your research.

Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 projects that best showcase your problem-solving skills, end-to-end process, and measurable results.
• Tell a Story: Structure your presentation as a narrative, clearly defining the problem, your approach, the solutions, and the outcomes. Use visuals effectively.
• Focus on Rationale: Be prepared to explain the "why" behind your design decisions and how they were informed by research and data.
• Practice Your Delivery: Rehearse your presentation to ensure it's concise, engaging, and within the allocated time. Be ready to answer detailed questions about your work.

📝 Enhancement Note: Interview preparation for senior roles requires demonstrating not just technical proficiency but also strategic thinking, leadership potential, and a deep understanding of how design impacts business operations and customer experience. Preparing specific examples and articulating a clear thought process are crucial.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the official application link provided.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating your experience with eCommerce, customer journey mapping, and working within large-scale businesses. Focus on case studies that show measurable impact and a clear design process.
• Resume Optimization: Ensure your resume clearly outlines your 5+ years of experience, explicitly mentioning key skills like UX/UI Design, User-Centered Design, Figma, JIRA, Confluence, and stakeholder engagement. Quantify achievements where possible.
• Interview Preparation: Practice presenting your portfolio with a focus on storytelling and demonstrating your problem-solving methodology. Prepare answers to common UX interview questions and be ready to discuss your approach to mentorship.
• Company Research: Thoroughly research Officeworks' brand, target audience, digital presence, and recent initiatives. Understand their commitment to customer experience and community.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.