Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Avalere Health Location: Remote (US) Job Type: Permanent/full-time Category: User Experience (UX) Design / Product Design Date Posted: August 27, 2025 Experience Level: 5-10 years (Senior Level) Remote Status: Fully Remote (US-based candidates)

🚀 Role Summary

• Spearhead the end-to-end user experience design for critical healthcare initiatives, translating complex healthcare challenges into intuitive and impactful digital solutions.
• Drive user-centric design strategies by conducting in-depth user research, from discovery and interviews to usability testing and A/B testing, to uncover actionable insights.
• Lead the creation of comprehensive UX artifacts, including user flows, wireframes, and interactive prototypes, primarily leveraging Figma and Miro.
• Serve as the primary advocate for the user, collaborating closely with product, engineering, and marketing teams to ensure design decisions are data-informed and aligned with business objectives.

📝 Enhancement Note: While the input data focuses on UX Design, the company's mission ("EVERY PATIENT POSSIBLE") and industry (healthcare, life sciences, medical communications) strongly suggest this role will have a significant impact on patient outcomes and healthcare professional workflows, indicating a need for deep understanding of regulated environments and user needs within healthcare.

📈 Primary Responsibilities

• User Research & Discovery: Design and execute comprehensive user research plans, including generative research (interviews, contextual inquiry) and evaluative research (usability testing, heuristic evaluations). Synthesize qualitative and quantitative data to identify user needs, pain points, and behavioral patterns.
• UX Strategy & Ideation: Collaborate with product managers, stakeholders, and engineering teams to define product vision, user goals, and business requirements. Facilitate design thinking workshops, brainstorming sessions, and ideation sprints to generate innovative solutions for complex healthcare challenges.
• Design & Prototyping: Lead the creation of detailed UX deliverables such as user journey maps, information architecture, wireframes, interactive prototypes, and high-fidelity mockups. Ensure all designs adhere to accessibility standards (WCAG) and are scalable and maintainable.
• Cross-Disciplinary Collaboration: Act as a key liaison between design, product management, engineering, and marketing teams. Effectively present and articulate design concepts, research findings, and rationale to diverse audiences, including executive leadership and non-technical stakeholders.
• Design System & Best Practices: Contribute to and maintain design systems, ensuring consistency and efficiency across product interfaces. Champion user-centered design principles and best practices throughout the product development lifecycle.

📝 Enhancement Note: Given the company's focus on patient outcomes and its presence in regulated industries, the Senior UX Designer is expected to translate complex healthcare workflows and data into user-friendly interfaces. This requires a strong emphasis on information hierarchy, clarity, and compliance with industry standards.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is preferred. Equivalent professional experience will also be considered.

Experience:

• Minimum of 5 years of dedicated professional experience in User Experience (UX) Design, with a significant portion of this in a fast-paced agency or product development environment.
• At least 3 years of experience designing for highly regulated industries such as pharmaceuticals, life sciences, finance, or government, demonstrating an understanding of compliance and user trust requirements.

Required Skills:

• Portfolio: A strong and comprehensive portfolio showcasing a track record of delivering complex, data-informed UX design solutions across multiple platforms and projects. The portfolio should highlight problem-solving abilities, design processes, and measurable impact.
• UX Design Expertise: Deep understanding of user-centered design principles, interaction design, information architecture, and usability best practices.
• Research & Analytics: Proven experience in planning and conducting user research methodologies (interviews, surveys, usability testing) and utilizing both qualitative and quantitative data to inform design decisions and measure success.
• Prototyping Tools: Expert-level proficiency in industry-standard design and prototyping tools, specifically Figma and Miro, for wireframing, prototyping, and collaborative ideation.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly articulate complex design rationale, user insights, and technical concepts to diverse, non-technical audiences and stakeholders.

Preferred Skills:

• Industry Experience: Prior experience in life sciences, pharmaceutical, or medical communications sectors, understanding the nuances of patient journeys and healthcare professional workflows.
• Design Software: Proficiency with additional design tools such as Adobe Creative Suite (Illustrator, Photoshop, After Effects).
• Project Management Tools: Familiarity with project management and collaboration tools like Jira and Confluence for workflow management and documentation.
• Technical Knowledge: Good knowledge of modern web technologies, responsive design principles, and accessibility standards (e.g., WCAG 2.1 AA).

📝 Enhancement Note: The emphasis on Figma and Miro as "must-haves" indicates these are core tools for daily workflow and collaboration. Experience with Adobe Creative Suite is a plus, suggesting it might be used for more advanced visual design or asset creation but not as central to the UX process as Figma/Miro.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Problem-Solution Framing: Clearly articulate the user problem or business challenge addressed in each project, detailing the context and constraints.
• Design Process Demonstration: Showcase a robust and iterative design process, including user research, ideation, wireframing, prototyping, and user testing. Detail the methodologies used and how they informed design decisions.
• Impact & Metrics: Quantify the impact of your design solutions. Include metrics related to usability improvements, user satisfaction, conversion rates, task completion times, or other relevant KPIs that demonstrate ROI.
• Tool Proficiency: Explicitly highlight your expertise with Figma and Miro, providing examples of complex workflows or collaborative sessions conducted within these tools.
• Accessibility & Compliance: Demonstrate an understanding of and application of accessibility standards (e.g., WCAG) and any relevant compliance considerations within regulated industries.

Process Documentation:

• Workflow Design: Provide examples of how you've mapped out user flows, designed information architecture, and created wireframes to structure complex digital experiences.
• Prototyping & Iteration: Showcase interactive prototypes and explain how iterative design and testing were used to refine the user experience.
• Data Synthesis & Application: Illustrate how you've synthesized user research data (qualitative and quantitative) and analytics to drive design decisions and validate solutions.

📝 Enhancement Note: A strong portfolio for this role must go beyond showcasing pretty interfaces; it needs to demonstrate a rigorous, data-driven, and collaborative design process, with a clear emphasis on how the designer translated complex user needs and business requirements into effective solutions, particularly within a healthcare context.

💵 Compensation & Benefits

Salary Range: The specified salary range for this Senior UX Designer position is $100,000 - $125,000 USD per year. This range is dependent on the candidate's specific qualifications, experience, and geographic location within the US.

Benefits:

• Retirement: 401K plan with an employer match of up to 4%, immediately vested.
• Insurance: Comprehensive coverage including life insurance, disability coverage, medical, dental, and vision plans.
• Work Flexibility: Flexible working arrangements, including hybrid and remote options, with the ability to work from anywhere globally for two weeks annually.
• Time Off: 20 vacation days, plus one personal well-being day. Recognition of 9 public holidays, gifted end-of-year holidays, and early Summer Friday finishes (June, July, August).
• Well-being & Support: Access to free counseling via an Employee Assistance Program (EAP) and personalized health support.
• Family Support: Enhanced maternity, paternity, and family leave policies, alongside fertility policies to support employees through family planning.
• Professional Development: Continuous opportunities for professional growth through on-demand training, mentorship, and potential for global mobility within the business.

Working Hours: Standard full-time working hours are assumed to be approximately 40 hours per week, with flexibility offered due to the remote nature of the role and the company's emphasis on work-life balance.

📝 Enhancement Note: The salary range is competitive for a Senior UX Designer in the US, especially for a remote role within a specialized industry. The extensive benefits package emphasizes work-life balance, employee well-being, and family support, aligning with the company's inclusive culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services & Consulting, with a strong focus on Patient Support, Medical Communications, and Marketing. Avalere Health operates at the intersection of healthcare, life sciences, and patient advocacy. Company Size: While not explicitly stated, the mention of multiple global offices (London, Manchester, Washington D.C., New York) and employee network groups suggests a mid-to-large size organization with a global footprint. Founded: The company's founding date is not provided, but its mission and established office hubs indicate a mature and growing organization.

Team Structure:

• UX Team: The Senior UX Designer will likely be part of a broader Product or Design team, potentially including other UX/UI designers, researchers, and product managers.
• Reporting Structure: The role likely reports to a UX Lead, Design Manager, or Head of Product, with direct collaboration across product, engineering, and client-facing teams.
• Cross-functional Collaboration: Expect close collaboration with stakeholders from Advisory, Medical, and Marketing capabilities within Avalere Health, as well as with external clients and patient advocacy groups.

Methodology:

• User-Centric Design: The company's mission and the role's responsibilities highlight a strong commitment to user-centered design principles.
• Data-Informed Decisions: A key expectation is leveraging user research and analytics to guide design strategy and validate solutions.
• Agile/Iterative Development: Given the fast-paced nature and focus on impact, an agile or iterative product development approach is likely employed.

Company Website: https://avalerehealth.com/

📝 Enhancement Note: Avalere Health's mission "EVERY PATIENT POSSIBLE" is central to its culture. This translates into a purpose-driven environment where design decisions are directly linked to improving patient lives and healthcare access.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role, requiring significant autonomy, strategic input, and the ability to mentor junior team members. The focus is on driving complex UX initiatives and influencing product strategy. Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Head of Product, working closely with Product Managers, Engineers, and potentially client teams. Operations Impact: The role has a direct impact on product usability, user adoption, and ultimately, patient outcomes and healthcare accessibility. The designer's work influences how patients and healthcare professionals interact with critical health solutions, driving engagement and improving care pathways.

Growth Opportunities:

• Leadership: Potential to lead UX strategy for key product lines or initiatives, mentor junior designers, and contribute to building out the design practice.
• Specialization: Opportunity to deepen expertise in UX research, interaction design, or specific healthcare technology domains.
• Cross-Capability Moves: Avalere Health's structure encourages global, cross-capability career moves, offering pathways into product management, user research leadership, or even client-facing advisory roles.
• Skill Development: Access to extensive on-demand training and support for continuous learning in UX design, healthcare technology, and related fields.

📝 Enhancement Note: The emphasis on "enriching, purpose-driven careers" and "day-to-day career experiences" suggests Avalere Health provides structured opportunities for skill development and career advancement within its operations.

🌐 Work Environment

Office Type: The company offers a flexible work model, with major city hubs serving as "collaboration hubs." This implies a mix of remote work and in-office collaboration as needed. Office Location(s): Key office locations include London, Manchester, Washington D.C., and New York. However, the role is advertised as Remote (US), indicating a strong preference for candidates based within the United States who can work from home.

Workspace Context:

• Remote First: While collaboration hubs exist, the role is remote, suggesting a well-supported remote work environment with access to necessary digital tools and communication platforms.
• Collaborative Culture: The company encourages collaboration through its Employee Network Groups and cross-functional teams, implying a supportive and inclusive work atmosphere.
• Tools & Technology: Expect to utilize a suite of digital collaboration and design tools (Figma, Miro, etc.) to facilitate seamless remote teamwork.

Work Schedule: While generally full-time, the company emphasizes "flexible working arrangements," suggesting potential for some flexibility in daily work hours, provided core responsibilities and collaboration needs are met.

📝 Enhancement Note: The "Remote (US)" designation means candidates should be legally authorized to work in the US and likely reside within it, even if not tied to a specific city hub. The flexibility mentioned may allow for some autonomy in structuring the workday around core collaboration needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter to assess basic qualifications and experience.
• Hiring Manager Interview: A conversation with the hiring manager to discuss your experience, approach to UX design, and fit with the team and company culture. This may include discussing past projects and your role in them.
• Design Challenge/Portfolio Presentation: A practical exercise or a deep dive into your portfolio, where you'll present specific case studies, explain your design process, research methodologies, and the impact of your work. Expect to articulate your rationale for design decisions.
• Stakeholder Interviews: Interviews with cross-functional team members (e.g., Product Manager, Engineer) to assess collaboration skills and technical understanding.
• Final Interview: Potentially a final interview with a senior leader to discuss strategic thinking and overall fit.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process for each project, highlighting how you identified problems, conducted research, iterated on solutions, and measured outcomes.
• Showcase Figma/Miro: Include specific examples demonstrating your advanced skills in Figma and Miro, such as complex component libraries, interactive prototypes, or collaborative workshop outputs.
• Quantify Impact: Use metrics and data to demonstrate the success of your design solutions. Explain how your work contributed to user satisfaction, business goals, or patient outcomes.
• Address Healthcare Context: If possible, include projects that demonstrate experience within regulated industries or healthcare, highlighting your understanding of user needs in these environments.
• Storytelling: Frame your projects as compelling stories, leading the reviewer through the challenge, your approach, and the successful resolution.

Challenge Preparation:

• Research Avalere Health: Understand their mission, values, and the types of healthcare challenges they address.
• Prepare Case Studies: Select 2-3 strong portfolio pieces that best represent your skills and experience, particularly those involving complex problems or regulated industries. Be ready to walk through them in detail.
• Anticipate UX Principles: Be prepared to discuss core UX principles, design thinking methodologies, and your approach to user research and usability testing.
• Figma/Miro Proficiency: Be ready to discuss your workflows and best practices within these tools.

📝 Enhancement Note: The portfolio presentation is critical. Candidates should be prepared to defend their design choices with data and user insights, demonstrating a strategic, problem-solving approach rather than just aesthetic execution.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative design workflows. Proficiency in creating design systems, components, and interactive prototypes is expected.
• Miro: Crucial for collaborative ideation, user journey mapping, brainstorming, and workshop facilitation.

Analytics & Reporting:

• User Research Platforms: Experience with tools for conducting and analyzing user interviews, surveys, and usability tests (e.g., UserTesting.com, Lookback, Qualtrics, SurveyMonkey).
• Analytics Tools: Familiarity with web analytics platforms (e.g., Google Analytics) for understanding user behavior on digital products.

CRM & Automation:

• Project Management: Familiarity with tools like Jira for tracking tasks, bugs, and project progress within an agile development lifecycle.
• Documentation: Proficiency with Confluence for documentation, knowledge sharing, and team collaboration.
• Adobe Creative Suite: While not a primary requirement, proficiency in tools like Photoshop, Illustrator, or After Effects can be beneficial for advanced visual design or asset creation.

📝 Enhancement Note: The heavy reliance on Figma and Miro indicates these are the central tools for the design team's daily operations and collaboration. Experience with these tools is non-negotiable.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A deep commitment to improving patient lives and ensuring equitable access to care is paramount.
• Collaboration: Strong emphasis on teamwork, cross-functional partnerships, and open communication across diverse teams and capabilities.
• Data-Driven: Decisions are informed by research, analytics, and evidence to ensure effectiveness and impact.
• Innovation & Problem-Solving: A drive to tackle complex challenges in the healthcare space with creative and effective solutions.
• Inclusivity & Diversity: Avalere Health actively fosters an inclusive environment through Employee Network Groups and a commitment to equity.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product Managers, Engineers, Researchers, and client-facing teams to ensure holistic product development.
• User Advocacy: The designer acts as the voice of the user, ensuring user needs are prioritized and integrated into all product decisions.
• Knowledge Sharing: The company supports learning and development, encouraging team members to share insights and best practices.

📝 Enhancement Note: The company's values, particularly its mission and focus on inclusivity, suggest a supportive and purpose-driven work environment where collaboration and user advocacy are highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Healthcare Landscape: Navigating the intricacies of the healthcare industry, including patient journeys, regulatory requirements, and diverse stakeholder needs.
• Balancing User Needs with Business/Technical Constraints: Finding elegant solutions that satisfy user needs while adhering to business goals and technical limitations.
• Remote Collaboration: Effectively collaborating and building strong relationships with a distributed team, ensuring clear communication and alignment.
• Driving Adoption of UX Best Practices: Championing user-centered design principles within a potentially diverse stakeholder group.

Learning & Development Opportunities:

• Industry Expertise: Deepen knowledge in healthcare, life sciences, and medical communications through project work and internal resources.
• Advanced UX Skills: Opportunities to hone skills in specialized areas of UX research, interaction design, or service design.
• Leadership Development: Potential pathways to lead projects, mentor junior designers, and contribute to the strategic direction of Avalere Health's digital products.
• Global Exposure: Experience working with global teams and potentially on international projects, broadening perspective.

📝 Enhancement Note: The role presents an excellent opportunity to grow within a mission-driven organization that values professional development and offers exposure to the complex and impactful world of healthcare.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex healthcare challenge you solved using UX design. What was your process, and what was the outcome?" (Focus on problem framing, research, iteration, and quantified impact.)
• "How do you balance user needs with business requirements and technical constraints, especially in a regulated industry?" (Highlight your negotiation and problem-solving skills, and how you use data to justify decisions.)
• "Discuss your experience with Figma and Miro. How do you leverage these tools for collaboration and efficient design workflow?" (Be ready to share specific examples of your advanced usage.)
• "How do you advocate for the user when faced with differing opinions from stakeholders or team members?" (Emphasize your communication skills and data-driven approach.)

Company & Culture Questions:

• "What attracts you to Avalere Health's mission of 'EVERY PATIENT POSSIBLE'?" (Connect your personal values and career aspirations to the company's purpose.)
• "How do you contribute to an inclusive and collaborative team environment?" (Share examples of your teamwork and communication style.)
• "What are your thoughts on accessibility standards (WCAG) in UX design, particularly within healthcare?" (Demonstrate your commitment to inclusive design.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear story arc: Problem -> Your Role -> Research & Process -> Solutions (Wireframes, Prototypes) -> Outcomes (Metrics) -> Learnings.
• Highlight Figma/Miro Work: Show specific examples of your work within these tools – perhaps a complex component structure in Figma or a collaborative mapping session in Miro.
• Quantify Everything: Wherever possible, use numbers and data to demonstrate the impact of your design.
• Be Prepared for Deep Dives: Anticipate questions about specific design choices, research methodologies, and trade-offs made during the design process.
• Showcase Your Process: Emphasize how you iterate and adapt based on feedback and data.

📝 Enhancement Note: Interviewers will be looking for evidence of a strong, systematic UX process, excellent collaboration skills, and a genuine passion for improving patient lives through design, grounded in data and user insights.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on jobs.lever.co.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating your expertise in Figma, Miro, user research, and experience within regulated industries. Prioritize case studies with clear problem-solving narratives and quantifiable results.
• Resume Optimization: Ensure your resume clearly articulates your 5+ years of UX experience, your 3+ years in regulated industries, and proficiency with Figma and Miro. Use keywords from the job description and quantify your achievements.
• Prepare for Presentation: Practice presenting your portfolio case studies, focusing on your design process, research insights, and the impact of your work. Be ready to articulate your rationale clearly and concisely.
• Company Research: Familiarize yourself with Avalere Health's mission, values, and the broader healthcare landscape they operate within. Understand their commitment to patient care and inclusivity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.