Senior UX Designer, Amazon One Medical Pay-per-visit

📍 Job Overview

Job Title: Senior UX Designer, Amazon One Medical Pay-per-visit Company: Amazon Location: Seattle, Washington, United States Job Type: Full-time Category: User Experience (UX) Design / Product Design Date Posted: September 12, 2025 Experience Level: 7+ Years

🚀 Role Summary

• Lead and execute the end-to-end User Experience (UX) design process for the Amazon One Medical Pay-per-visit (PPV) product, focusing on a seamless customer journey from discovery and purchase to treatment.
• Drive innovation and user-centric solutions for complex problems within the healthcare sector, specifically for virtual health services that offer affordable, high-quality care.
• Collaborate closely with product managers, engineers, and researchers in an agile development environment to translate user needs and business requirements into intuitive and effective designs.
• Utilize a data-driven approach, incorporating user feedback, usability studies, and performance metrics to iterate and optimize design solutions, demonstrating a high degree of ownership over tactical and strategic projects.
• Present design concepts, research findings, and strategic recommendations to senior leadership, effectively influencing product direction and championing user needs.

📝 Enhancement Note: While the core responsibilities provided are for a UX Designer, the specific mention of "Amazon One Medical Pay-per-visit" and the focus on customer-facing retail products within a healthcare context indicates a specialized role. The emphasis on "designing at all stages of the product lifecycle" and influencing the "end to end UX process" suggests a strategic and hands-on contribution, aligning with a Senior level. The role requires a blend of design expertise, problem-solving in a complex industry (healthcare), and strong collaboration skills within an agile framework.

📈 Primary Responsibilities

• Lead the design strategy and execution for key features within the Amazon One Medical Pay-per-visit platform, ensuring a cohesive and intuitive user experience.
• Conduct user research, including usability testing, persona development, and journey mapping, to deeply understand customer needs and pain points in accessing virtual healthcare services.
• Create wireframes, mockups, prototypes, and high-fidelity designs for web and potentially mobile interfaces, utilizing a range of industry-standard design tools.
• Collaborate with engineering teams to ensure accurate implementation of designs, providing clear specifications and actively participating in design reviews.
• Partner with product management to define product requirements and user stories, translating them into innovative and impactful design solutions.
• Advocate for the user throughout the product development lifecycle, ensuring that design decisions are grounded in user insights and business objectives.
• Contribute to the development and maintenance of design systems and style guides to ensure consistency and scalability across the product.
• Present design work and rationale to cross-functional teams and senior stakeholders, incorporating feedback effectively.
• Stay abreast of emerging trends in UX design, digital health, and e-commerce to inform design strategies and identify opportunities for innovation.

📝 Enhancement Note: The primary responsibilities are inferred from the role summary and the mention of influencing the "end to end UX process" and designing "at all stages of the product lifecycle." This implies a proactive role in defining product direction and user flows, beyond just executing visual designs. The healthcare context also suggests a need for careful consideration of user privacy, accessibility, and clarity in communication.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

Experience:

• A minimum of 7 years of professional experience in UX design, interaction design, or a similar role, with a proven track record of delivering successful customer-facing products.
• Experience designing for large-scale, complex projects, demonstrating the ability to manage scope and deliver high-quality solutions.
• Proven experience working within an agile development environment, collaborating closely with product managers and engineers.
• Demonstrated full-stack design capabilities, encompassing all phases of the UX design process from research and ideation to prototyping and implementation.
• A strong portfolio showcasing a range of UX design work, including case studies that illustrate problem-solving skills, design process, and impact on user experience and business metrics.

Required Skills:

• UX Design & Interaction Design: Expertise in user-centered design principles, information architecture, wireframing, prototyping, and visual design.
• Agile Development Environment: Proven ability to work effectively within agile methodologies, adapting to iterative development cycles and providing design support throughout sprints.
• Design Tools Proficiency: High proficiency in industry-standard design and prototyping tools such as Figma, Sketch, InVision, Adobe Creative Suite, or similar.
• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions clearly and collaborate effectively with cross-functional teams, including developers and product managers.
• Presentation Skills: Demonstrated ability to present design concepts, research findings, and project outcomes to senior leadership and stakeholders.
• Ownership & Initiative: High degree of ownership and self-sufficiency in managing and unblocking both tactical and strategic design projects.

Preferred Skills:

• Healthcare Industry Experience: Prior experience designing interfaces or digital products within the healthcare industry, with an understanding of patient journeys, clinical workflows, or health-related services.
• User Research Acquisition: Experience in acquiring user data through methods like usability studies, user interviews, surveys, and performing comprehensive user research to inform design decisions.
• Persona & Journey Map Creation: Ability to develop detailed user personas and comprehensive customer journey maps to represent user needs and interactions.
• Customer Engagement & Contact Center Use Cases: Knowledge of customer engagement strategies and familiarity with contact center use cases, products, and workflows, particularly in a service-oriented context.
• NLP, ML, AI Integration: Working knowledge of natural language processing (NLP), machine learning (ML), and artificial intelligence (AI), and how to effectively incorporate these technologies into modern user experiences.
• Design Sprint & Workshop Facilitation: Proven expertise in facilitating design sprints, design thinking workshops, and collaborative ideation sessions.
• Lean UX Research: Expertise in planning and executing lean UX research initiatives to quickly gather insights and validate design concepts.

📝 Enhancement Note: The requirement for "7+ years" and "full stack designer" along with "delivering design solutions for projects of large scope and complexity" strongly suggests a senior individual contributor role with significant autonomy and impact. The preferred qualifications in healthcare, user research, and emerging technologies indicate a desire for a candidate who can navigate the complexities of the digital health space and leverage advanced capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX Process: Showcase a comprehensive understanding of the UX design process, from problem definition, user research, ideation, wireframing, prototyping, user testing, to final implementation.
• Case Study Depth: Include detailed case studies for at least 2-3 significant projects that highlight your role, the challenges faced, your design solutions, and the measurable impact on user experience and business outcomes.
• Problem-Solving Examples: Present specific examples of how you tackled complex design challenges, particularly those involving ambiguity or significant user friction.
• Collaboration Evidence: Illustrate how you collaborated with cross-functional teams (product managers, engineers, researchers) and stakeholders, providing examples of your communication and influence.
• Tool Proficiency Showcase: While not explicitly required to show the tools, the quality and polish of your prototypes and final designs should implicitly demonstrate proficiency in your chosen design software.

Process Documentation:

• Workflow Design: Highlight examples of designing user flows and workflows that are intuitive, efficient, and align with user goals and business objectives, particularly for service-based or transactional experiences.
• Iterative Improvement: Show evidence of how you used feedback and data (user research, analytics) to iterate on designs and drive continuous improvement in user experience.
• System Integration Understanding: While not a systems role, demonstrating an understanding of how your designs integrate with backend systems and impact user journeys across different touchpoints is valuable.

📝 Enhancement Note: For a Senior UX Designer role, especially at a company like Amazon, a portfolio needs to go beyond just showcasing visually appealing interfaces. It must demonstrate a strategic approach to problem-solving, a deep understanding of the user, and the ability to drive impact. Case studies that quantify improvements (e.g., increased conversion, reduced task completion time, improved user satisfaction) are highly valued. The ability to articulate the "why" behind design decisions is crucial.

💵 Compensation & Benefits

Salary Range:

• The base pay for this position ranges from $127,100/year in the lowest geographic market to $211,600/year in the highest geographic market.
• 📝 Enhancement Note: This range is based on Amazon's stated compensation policy, which considers market location and job-related factors. Seattle, Washington, is typically considered a higher geographic market, suggesting the salary for this specific role in Seattle would likely be towards the upper end of this range or potentially exceed it based on experience and negotiation. A Senior UX Designer with 7+ years of experience in a major tech hub like Seattle could command a salary in the $150,000 - $200,000+ range for base pay, with additional compensation in equity and bonuses.

Benefits:

• Medical: Comprehensive medical insurance plans.
• Financial: Various financial benefits, potentially including retirement savings plans (e.g., 401(k)) and other financial wellness programs.
• Equity: Potential for stock options or restricted stock units (RSUs), a common component of total compensation at Amazon.
• Sign-on Payments: Possibility of receiving sign-on bonuses to attract top talent.
• Additional Benefits: Amazon typically offers a robust benefits package which may include dental, vision, life insurance, disability insurance, paid time off, employee discounts, and parental leave.

Working Hours:

• Standard full-time work hours, typically around 40 hours per week.
• 📝 Enhancement Note: While 40 hours is standard, the role is in an agile environment and involves significant responsibility, so occasional overtime or flexible hours may be required to meet project deadlines. Amazon's culture often emphasizes results and impact, which can sometimes translate to a demanding workload, though flexibility is also a known aspect of their employee benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Healthcare Services Company Size: Large (Amazon is a global conglomerate with hundreds of thousands of employees worldwide). Founded: July 5, 1994 Company Description: Amazon is an e-commerce and cloud computing giant, renowned for its customer obsession, innovation, and vast array of products and services. Amazon Health Services (AHS) is a growing division focused on leveraging Amazon's technology and customer reach to improve healthcare access and outcomes. The One Medical Pay-per-visit (PPV) team operates within this innovative health division, aiming to simplify healthcare access through accessible virtual services. Company Specialties: E-commerce, Cloud Computing (AWS), Digital Streaming, Artificial Intelligence, Logistics, Consumer Electronics, Healthcare Services.

Team Structure:

• Operations Team Aspect 1: The PPV team likely comprises a dedicated group of product managers, UX designers, software development engineers, quality assurance testers, and possibly data scientists or researchers. The size would be typical for a feature team within a large organization, focused on a specific product offering.
• Operations Team Aspect 2: As a Senior UX Designer, you would likely report to a Design Manager or Lead, who in turn reports up through the product and engineering leadership within the AHS organization. Collaboration will be with peer designers, product owners, and engineering leads.
• Operations Team Aspect 3: Cross-functional collaboration is a cornerstone of Amazon's culture. Expect to work closely with product management to define strategy, engineering for implementation, marketing for go-to-market, and potentially legal/compliance for healthcare-specific regulations.

Methodology:

• Data Analysis and Insights: The team will rely heavily on data analytics to understand user behavior, identify product opportunities, and measure the success of design iterations. This includes leveraging customer feedback, usage metrics, and A/B testing results.
• Workflow Planning and Optimization: Designs will be iteratively planned and optimized to ensure efficiency, ease of use, and a seamless customer experience, especially critical in a transactional healthcare service.
• Automation and Efficiency Practices: Amazon culture strongly emphasizes automation and efficiency. Expect to explore opportunities to automate repetitive tasks within the design or user interaction processes where feasible.

Company Website: https://www.amazon.com, https://health.amazon.com/

📝 Enhancement Note: Amazon's culture is known for its fast pace, high ownership, and data-driven decision-making. For a UX designer, this means being comfortable with ambiguity, iterating quickly, and backing up design choices with data. The healthcare sector adds a layer of complexity, requiring attention to detail, compliance, and a deep understanding of user needs in a sensitive domain.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor (IC)

• This role represents a significant step up from a mid-level designer, requiring leadership in design strategy, execution, and mentorship. You are expected to drive projects independently, influence product direction, and potentially guide junior designers. The scope is substantial, impacting a customer-facing product with significant business implications.

Reporting Structure:

• You will report to a Design Manager or Lead within the Amazon Health Services organization. You will work closely with Product Managers and Engineering Leads on a day-to-day basis, forming a core product team.

Operations Impact:

• As a Senior UX Designer on the PPV team, your work will directly impact customer acquisition, engagement, and satisfaction with a key health service offering. Your designs will influence how customers access and experience healthcare, potentially improving health outcomes and customer loyalty, which in turn drives revenue and market share for Amazon's health initiatives.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in specific areas such as healthcare UX, service design, or user research methodologies. Opportunity to work on more complex or strategic product areas within AHS.
• Leadership Development: Potential to grow into a Principal UX Designer role, taking on broader strategic responsibilities, leading design initiatives across multiple features or products, and mentoring other designers. Leadership opportunities may also extend to managing design teams in the future.
• Cross-Functional Expertise: Gain deeper insights into product management, engineering best practices, and data science within a large-scale tech environment, broadening your overall product development acumen.

📝 Enhancement Note: Amazon is known for providing clear career ladders and opportunities for advancement. A Senior UX Designer role is a critical stepping stone, offering the chance to build a strong portfolio with high-impact projects and gain exposure to senior leadership, which is essential for further career progression within Amazon or the broader tech industry.

🌐 Work Environment

Office Type: Likely a hybrid or on-site model within Amazon's corporate offices in Seattle. Office Location(s): Seattle, Washington, United States. Amazon has a significant presence in Seattle with multiple campuses.

Workspace Context:

• Collaborative Environment: Expect a dynamic and collaborative workspace typical of Amazon offices, with ample opportunities for team interaction, brainstorming sessions, and cross-functional meetings.
• Operations Tools & Technology: Access to state-of-the-art design tools, collaboration platforms (e.g., Slack, Chime), and internal Amazon systems. High-speed internet, comfortable workstations, and common amenities will be provided.
• Operations Team Interaction: Frequent interaction with your immediate design peers, product managers, and engineering teams, fostering a culture of shared learning and problem-solving.

Work Schedule:

• Standard business hours (approximately 40 hours per week).
• 📝 Enhancement Note: While the core hours are standard, Amazon's culture often encourages flexibility for individuals to manage their time effectively to achieve results. This might mean starting earlier or later, or occasionally working longer hours to meet critical deadlines, but the overall expectation is high output and efficient time management.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit your resume and portfolio through the Amazon Jobs portal.
• Recruiter Screen: A brief call with a recruiter to assess your general qualifications, interest, and cultural fit.
• Hiring Manager / Team Interview: This stage typically involves a deeper dive into your experience, problem-solving approach, and understanding of UX principles. Expect behavioral questions and discussions about your past projects.
• Design Challenge / Portfolio Review: A crucial step where you will present your portfolio to a panel of designers and potentially product/engineering stakeholders. This often includes a specific design exercise or a deep dive into your case studies, focusing on your thought process, design rationale, and impact.
• Cross-Functional Interviews: You may interview with product managers, engineers, or other team members to assess collaboration skills and technical understanding.
• Senior Leadership Interview: A final interview, often with a senior leader or director, to evaluate strategic thinking, leadership potential, and overall fit within the organization.

Portfolio Review Tips:

• Structure Your Case Studies: For each case study, clearly articulate the problem, your role and responsibilities, the design process you followed, key design decisions and their rationale, outcomes (quantified where possible), and lessons learned.
• Highlight Your Process: Emphasize your thought process, how you approached ambiguity, your user research methodology, and how you iterated based on feedback. Show the evolution of your designs.
• Quantify Impact: Wherever possible, use data and metrics to demonstrate the impact of your design solutions. This could include improvements in conversion rates, task completion times, user satisfaction scores, or reduction in support tickets.
• Tailor to Amazon: Research Amazon's design principles and customer obsession ethos. Frame your case studies to highlight how your approach aligns with these values.
• Be Prepared to Discuss Trade-offs: Amazon often operates with constraints. Be ready to discuss design trade-offs you made and why.

Challenge Preparation:

• Design Exercise: Be prepared for a design exercise that might involve a short design problem, a critique of an existing interface, or a request to sketch out a user flow. Focus on your approach, not necessarily a polished final deliverable.
• Problem-Solving: Practice articulating your thought process for complex, ambiguous problems. Think out loud and explain your assumptions.
• Stakeholder Communication: Prepare to explain your design decisions clearly and concisely, considering different audience needs (e.g., engineers, product managers, executives).

📝 Enhancement Note: Amazon interviews are known for being rigorous and focused on behavioral and situational questions ("Tell me about a time when..."). Candidates should prepare specific examples that showcase their skills, experience, and alignment with Amazon's Leadership Principles. For a design role, the portfolio presentation is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, InVision, Adobe Creative Suite (Illustrator, Photoshop, XD).
• Collaboration & Communication: Slack, Microsoft Teams, Amazon internal tools (e.g., internal wikis, project management software).
• Project Management: JIRA, Confluence, Asana, or similar tools for managing agile workflows.

Analytics & Reporting:

• User Analytics: Google Analytics, Amplitude, Mixpanel, or internal Amazon analytics platforms for tracking user behavior and product performance.
• Reporting Tools: Tableau, Power BI, or internal dashboarding tools for visualizing data and presenting insights.

CRM & Automation:

• While not a direct CRM role, understanding how designs impact CRM data or customer interaction platforms is beneficial. Familiarity with Salesforce, HubSpot, or similar CRM systems can be advantageous.
• Integration Tools: Awareness of how design choices integrate with various backend systems and APIs.

📝 Enhancement Note: Proficiency in Figma is increasingly becoming the industry standard and is highly sought after. Amazon often uses a suite of internal tools, so while external tool experience is valuable, adaptability to internal systems is key.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A fundamental Amazon principle. Designs should always prioritize the customer experience and aim to solve their problems effectively and efficiently.
• Bias for Action: Encourages taking initiative and acting decisively, even with incomplete information. In design, this means prototyping and testing ideas quickly.
• Ownership: Taking responsibility for projects and outcomes, from conception to launch and beyond.
• Invent and Simplify: Constantly looking for innovative solutions and simplifying complex processes or user interfaces.
• Dive Deep: Thoroughly understanding the problem space, user needs, and business context.
• Earn Trust: Building trust with colleagues and stakeholders through reliable work and transparent communication.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with product management and engineering teams, often in a paired or integrated manner, to ensure designs are feasible and aligned with product strategy.
• Process Review Culture: Designs are often reviewed by peers and stakeholders, fostering a culture of constructive feedback and continuous improvement.
• Knowledge Sharing: Amazon encourages sharing knowledge and best practices across teams, often through internal documentation, brown bag sessions, or informal discussions.

📝 Enhancement Note: The emphasis on "customer obsession" and "ownership" means designers are expected to be proactive in understanding customer needs and taking responsibility for the success of their designs, not just their execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Healthcare Complexity: Navigating the intricacies of the healthcare industry, including regulations, privacy concerns (HIPAA), and the sensitive nature of health data, presents a significant challenge for UX design.
• Ambiguity and Scale: Working within a large, fast-paced organization like Amazon means dealing with ambiguity and designing for a massive user base, requiring scalable and robust solutions.
• Balancing User Needs with Business Goals: Effectively balancing the needs of diverse customer segments with Amazon's business objectives and technical constraints.
• Rapid Iteration: The expectation for rapid iteration and continuous improvement can be demanding, requiring efficient design processes and quick adaptation to feedback.

Learning & Development Opportunities:

• Operations Skill Advancement: Gain deep expertise in designing for digital health platforms, understanding patient journeys, and leveraging data analytics for product improvement.
• Industry Conference & Certification: Potential for Amazon to sponsor attendance at leading UX conferences or relevant industry certifications.
• Operations Mentorship: Opportunities to be mentored by experienced design leaders and potentially mentor junior designers as you grow in the role.

📝 Enhancement Note: The challenges presented are typical for senior roles in innovative tech companies, particularly in regulated industries. The growth opportunities are substantial, offering a clear path for career development and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy & Methodology: "Describe your process for designing a new feature for a complex digital product. How do you ensure user needs are met while considering business objectives and technical constraints?" (Prepare to discuss your design process, user research methods, and how you prioritize features.)
• Collaboration & Stakeholder Management: "Tell me about a time you had to influence stakeholders or bridge a gap between design and engineering. How did you approach it, and what was the outcome?" (Focus on clear communication, data-driven arguments, and finding common ground.)
• Problem-Solving: "Describe a particularly ambiguous or challenging design problem you faced. How did you approach it, what assumptions did you make, and what was the solution?" (Highlight your structured approach, ability to break down complex problems, and iterative refinement.)

Company & Culture Questions:

• Company Operations Culture: "What do you know about Amazon's customer obsession and how would you apply it to designing for healthcare services?" (Research Amazon's Leadership Principles and be ready to connect them to your design philosophy.)
• Operations Team Dynamics: "How do you prefer to collaborate with product managers and engineers? Describe your ideal working relationship with these roles." (Emphasize teamwork, open communication, and shared ownership.)
• Operations Impact Measurement: "How do you measure the success of your designs? Can you provide an example of a design you launched and how you tracked its impact?" (Focus on metrics, A/B testing, and user feedback.)

Portfolio Presentation Strategy:

• Process Improvement Case Study: Structure your presentation around 2-3 strong case studies. For each, clearly articulate the project's context, the problem statement, your specific contributions, the design process, key decisions, user testing insights, and the final outcomes (quantified impact is key).
• Metrics Presentation: Be ready to present metrics related to user engagement, task completion, conversion rates, or satisfaction. Explain how these metrics informed your design decisions or validated your solutions.
• Interactive Demonstration: If possible, have interactive prototypes ready to walk through key user flows. Be prepared to explain your design rationale for specific UI elements, interactions, and overall user flow.

📝 Enhancement Note: Amazon interviews are highly structured and often use the STAR method (Situation, Task, Action, Result) for behavioral questions. Candidates should prepare specific, detailed examples that showcase their skills, experience, and alignment with Amazon's Leadership Principles.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your resume and a compelling portfolio showcasing your relevant UX design experience through the Amazon Jobs portal.
• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your ability to design for complex, customer-facing digital products, ideally with healthcare or retail e-commerce experience. Emphasize case studies that illustrate your end-to-end design process and measurable impact.
• Resume Optimization: Ensure your resume clearly highlights your 7+ years of experience, proficiency in design tools, experience in agile environments, and any relevant healthcare or retail background. Use keywords from the job description naturally.
• Interview Preparation: Practice answering behavioral and situational questions using the STAR method, preparing specific examples that showcase your skills, problem-solving abilities, and alignment with Amazon's Leadership Principles. Rehearse your portfolio presentation to ensure clarity, conciseness, and impact.
• Company Research: Thoroughly research Amazon's culture, particularly its emphasis on customer obsession, ownership, and innovation. Understand the mission of Amazon Health Services and the role of the One Medical Pay-per-visit product.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.