Senior UX Designer - Acton, Mass. or San Diego, CA (Hybrid)

📍 Job Overview

Job Title: Senior UX Designer Company: Insulet Corporation Location: Acton, Massachusetts or San Diego, California Job Type: FULL_TIME Category: User Experience (UX) Design / Product Design Date Posted: August 27, 2025 Experience Level: Mid-Senior Level (7+ Years) Remote Status: Hybrid (Requires 3 days/week in office)

🚀 Role Summary

• Lead tactical and innovation UX initiatives for Omnipod’s Mobile App Suite on both Android and iOS platforms.
• Drive best-in-class UX design by collaborating with cross-functional teams, including software development, product management, and QA, in an agile environment.
• Translate high-level product vision into compelling, user-centric digital experiences that improve the lives of people with diabetes.
• Champion UX best practices, evangelize the role of UX design across the organization, and mentor junior designers.

📝 Enhancement Note: This role is critical for Insulet's investment in a scalable system to support product growth. The Senior UX Designer will be a key individual contributor, influencing product direction and user experience strategy within the R&D group. The hybrid model indicates a need for strong remote collaboration skills coupled with in-person engagement.

📈 Primary Responsibilities

• Lead strategic and tactical UX design initiatives for Omnipod’s mobile applications (Android and iOS) within an agile development framework.
• Collaborate with Marketing, Product Management, and Systems teams to define requirements and ensure a cohesive user experience across the app ecosystem.
• Create safe, effective, and delightful user experiences using industry-standard tools such as Figma, Creative Cloud, Sketch, Zeplin, Overflow/Invision/Azure, and others.
• Deliver UX work including wireframes, asset delivery, and GUI specifications.
• Actively participate in cross-functional agile teams, utilizing collaboration tools like MS Teams, JIRA, Confluence, and Aha!
• Lead UX discussions with key technical integration partners (e.g., Glooko, Tidepool), understanding their requirements, APIs, and leading UX requirements, including branding.
• Work closely with User Research and Human Factors teams to iteratively test early concepts and apply user-centered design best practices.
• Present design concepts and user experience vision compellingly to all levels of the company, including executive leadership, tactical teams, and customers.
• Collaborate with Clinical and Human Factors teams to ensure designs meet FDA guidelines for medical devices while prioritizing user delight.
• Drive innovation initiatives related to UX process, tools, and the overall design language.
• Contribute to a holistic customer experience across multiple touchpoints, including product hardware, web, mobile, integrations, and other wearables.
• Lead the development of corporate UX design language, standards, and frameworks.
• Mentor junior UX staff, supporting their growth and development.
• Evangelize the importance and impact of UX design throughout the organization.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design work, strategic thinking, and leadership. The emphasis on cross-functional collaboration, particularly with clinical and human factors teams, is crucial for a medical device company and requires a strong understanding of regulatory compliance alongside user advocacy.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Psychology, Computer Science, HCI, Industrial Engineering, Interaction Design, Design, Human Factors, or a related equivalent field. Experience: 7+ years of relevant experience in UX and product design, with a focus on developing and implementing customer-centric products across multiple touchpoints (product, mobile, web) globally. Experience working in an agile development environment for at least 7 years.

Required Skills:

• Expert-level proficiency in industry-standard UX/Dev tools: Figma, Creative Cloud, Framer, Sketch, Zeplin, Overflow/Invision/Azure.
• Strong portfolio showcasing mobile user experiences with excellent storytelling and presentation skills.
• Deep understanding of usability standards, design heuristics, and responsive design techniques.
• Expert knowledge of Android and iOS UI guidelines and platform capabilities.
• Proven ability to collaborate effectively cross-functionally, especially with product development and clinical partners like Human Factors.
• Expertise in articulating design decisions, taking ownership, managing ambiguity, and driving stakeholder alignment in a dynamic agile environment.
• Strategic thinking and visionary capabilities with a passion for implementation and execution.
• Excellent visual and verbal storytelling skills to drive decision-making at both strategic and tactical levels.
• Ability to build and maintain positive relationships throughout the organization.
• Demonstrated success in driving continuous process improvement.
• Strong analytical skills and project execution capability in a complex, international environment.
• Ability to lead and collaborate across cultures and with distributed teams.
• Skill in managing conflict and pressure through facilitation, discourse, and consensus-building.
• High level of business and technical acumen.

Preferred Skills:

• Technical hardware and software knowledge.
• Experience designing and launching products that meet accessibility standards.
• Demonstrated success in executing mobile application UX for medical devices or consumer wearables.
• Working knowledge of User Research tools and methodologies, with the ability to drive research goals.
• Experience working effectively with distributed, cross-functional teams on high-visibility initiatives.
• Intellectual curiosity and a willingness to learn.
• Ability to prototype effectively when necessary.
• Thorough knowledge of the diabetes disease state.

📝 Enhancement Note: The requirement for 7+ years of experience in agile environments and specific tool proficiencies like Figma and Zeplin indicates a need for a seasoned UX professional. The preference for medical device or wearable experience, along with diabetes knowledge, suggests a strong advantage for candidates with domain-specific background.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 7 years of UX design experience, with a strong emphasis on mobile applications (Android and iOS).
• Include case studies demonstrating a customer-centric design approach across multiple touchpoints (e.g., product hardware integration, mobile apps, web interfaces).
• Highlight projects where you led strategic and tactical UX initiatives within an agile development framework.
• Demonstrate your ability to collaborate effectively with cross-functional teams, including Product Management, Engineering, Marketing, Clinical, and Human Factors.
• Present work that reflects an understanding of usability standards, design heuristics, and responsive design techniques.
• Evidence of driving innovation in UX processes, tools, or design language.

Process Documentation:

• Case studies should detail your design process from research and concept ideation through to final delivery and iteration.
• Illustrate how you applied user-centered design principles, incorporating user research and human factors insights.
• Document your approach to creating wireframes, prototypes, asset delivery, and GUI specifications.
• Explain how you managed stakeholder alignment and feedback throughout the design lifecycle in an agile setting.
• Showcase how you contributed to or led the development of design language, standards, and frameworks.

📝 Enhancement Note: The portfolio is critical for this role, serving as tangible proof of the candidate's skills, process, and impact. It should clearly articulate the candidate's journey through complex design challenges, emphasizing collaboration, problem-solving, and adherence to medical device design standards.

💵 Compensation & Benefits

Salary Range: $115,950.00 - $173,925.00 USD per year. Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan (e.g., 401(k)) with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Potential for performance-based bonuses.
• Opportunities for professional development and continued learning.
• Hybrid work arrangement offering flexibility.

Working Hours: Standard full-time hours, likely around 40 hours per week, with flexibility often afforded by the hybrid work model.

📝 Enhancement Note: The salary range is competitive for a Senior UX Designer role in the specified locations, reflecting the required experience and the specialized nature of medical device design. Benefits are standard for a full-time position at a corporation of this size.

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical Devices (specifically insulin delivery systems). Company Size: Insulet is a significant player in the diabetes management market, suggesting a medium to large enterprise size, likely with several hundred to thousands of employees globally. Founded: Insulet Corporation was founded in 2000, indicating a company with established processes but also a history of innovation and growth in a dynamic sector.

Team Structure:

• The Senior UX Designer will be part of the R&D group, specifically working within the product development teams.
• They will report to a UX Lead or Director within the R&D or Product Design department.
• Collaboration will be extensive with Software Development, Technical Product Management, Systems Engineering, Quality Assurance (QA), User Research, Human Factors, Clinical Affairs, and Marketing teams.
• The role involves working with distributed teams across Boston, San Diego, and Tijuana, requiring strong remote collaboration and communication skills.

Methodology:

• The team operates within an agile development environment, utilizing methodologies like Scrum or Kanban.
• Data analysis and insights will be driven by user research, usability testing, and product performance metrics.
• Workflow planning and optimization will focus on improving the user experience of the Omnipod mobile app suite.
• Automation and efficiency practices will likely be applied to design workflows and tool integration where applicable.

Company Website: https://insulet.com/

📝 Enhancement Note: Insulet's focus on innovation in diabetes management suggests a culture that values cutting-edge technology, patient-centricity, and robust product development processes. The company's growth trajectory implies opportunities for impact and career advancement.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is for an experienced UX professional who can lead significant design initiatives independently and mentor others. Reporting Structure: The Senior UX Designer will likely report to a UX Manager or Director within the R&D or Product Design organization. They will work closely with Product Managers and Engineering Leads. Operations Impact: The UX designer's work directly impacts the usability, effectiveness, and adoption of Insulet's core digital products, which are critical for patient adherence and health outcomes. This role has a tangible impact on customer satisfaction and the company's market position.

Growth Opportunities:

• Technical Specialization: Deepen expertise in mobile UX for medical devices, accessibility standards, or specific design tools.
• Leadership: Transition into a UX Lead or Manager role, overseeing a team of designers and strategic initiatives.
• Cross-functional Expertise: Gain deeper insights into product management, clinical affairs, or human factors, potentially moving into related roles.
• Innovation: Lead the development of new design languages, frameworks, and UX processes for Insulet's evolving product portfolio.
• Mentorship: Develop leadership and coaching skills by mentoring junior designers.

📝 Enhancement Note: This Senior UX Designer position offers a clear path for career progression, either through deepening technical UX expertise or moving into leadership and management roles. The company's investment in product design suggests a commitment to developing its talent.

🌐 Work Environment

Office Type: Hybrid work environment. This means employees are expected to work from a designated Insulet office location for a minimum of 3 days per week, with the flexibility to work remotely for the remaining days. Office Location(s): The role is available in Acton, Massachusetts, and San Diego, California.

Workspace Context:

• The work environment is likely collaborative, with opportunities to engage with designers, product managers, engineers, and researchers.
• Access to standard design tools and technology will be provided.
• The hybrid model supports work-life balance while ensuring in-person collaboration for key activities.
• The distributed nature of the teams (Boston, San Diego, Tijuana) necessitates strong communication and collaboration skills through digital platforms.

Work Schedule: Standard full-time business hours, with the flexibility offered by the hybrid arrangement. This allows for focused deep work on design tasks and collaborative sessions as needed.

📝 Enhancement Note: The hybrid model is a key feature, balancing the need for in-person collaboration and team cohesion with the desire for flexible work arrangements. Candidates should be comfortable splitting their time between remote work and office-based activities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter will review applications and portfolios for essential qualifications.
• Hiring Manager Interview: Discussion about experience, skills, and fit for the role, often including a review of portfolio highlights.
• Design Challenge/Portfolio Presentation: Candidates will likely be asked to present their portfolio in detail, discussing their process, design rationale, and impact on previous projects. A specific design exercise or case study may be assigned.
• Cross-functional Team Interviews: Interviews with key stakeholders from Product Management, Engineering, Clinical, or Human Factors teams to assess collaboration and technical understanding.
• Executive/Senior Leadership Interview: Final interview to assess strategic thinking, leadership potential, and overall cultural fit.

Portfolio Review Tips:

• Storytelling: Craft a narrative around each project, clearly outlining the problem, your role, your process, the challenges faced, your solutions, and the measurable impact.
• Process Clarity: Detail your UX process, from discovery and research to ideation, prototyping, testing, and implementation. Show how you iterate based on feedback.
• Visuals: Use high-quality visuals (wireframes, mockups, prototypes, user flows) to support your explanations.
• Metrics & Impact: Quantify your achievements whenever possible. How did your design improve conversion rates, user satisfaction, task completion times, or adherence?
• Relevance: Tailor your portfolio presentation to highlight projects most relevant to mobile UX, medical devices, and B2C/B2B applications.
• Conciseness: Be prepared to present your strongest 3-4 projects efficiently.

Challenge Preparation:

• Understand Insulet: Research Insulet's products (Omnipod 5, Omnipod DASH), their mission, and their target users (people with diabetes).
• UX Principles: Be ready to discuss fundamental UX principles, design heuristics, and user-centered design methodologies.
• Mobile Design: Prepare to talk about best practices for Android and iOS design, including platform-specific guidelines and responsive design.
• Agile Context: Be able to articulate how you integrate UX into an agile development process.
• Problem-Solving: Practice thinking aloud and articulating your design process for hypothetical problems relevant to diabetes management or medical devices.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, collaboration ability, and cultural fit within a regulated industry. A strong, well-prepared portfolio presentation is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma (highly preferred), Creative Cloud, Sketch, Framer, Zeplin.
• Collaboration & Project Management: JIRA, Confluence, Aha!, MS Teams.
• Integration Partners: Experience or familiarity with Glooko, Tidepool, and their APIs is a plus.
• Prototyping: Ability to prototype when necessary (specific tools not listed but likely within the design suite).

Analytics & Reporting:

• While not explicitly listed for UX designers, familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) used to track user behavior in mobile apps would be beneficial.
• Understanding how to interpret data from user research and usability testing is key.

CRM & Automation:

• Experience with CRM systems is not directly mentioned for this role, but understanding how user data might flow from digital products into broader customer relationship management is advantageous.

📝 Enhancement Note: Proficiency in Figma is a strong indicator of current industry standards. The mention of specific collaboration tools highlights the need for candidates to be comfortable working within established digital workflows across distributed teams.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value, driving all design decisions to improve the experience for people with diabetes.
• Innovation: Encouraging new ideas and approaches to product design and UX processes.
• Collaboration: Working effectively across diverse teams and geographies.
• Excellence: Striving for high-quality, safe, and effective product experiences.
• Continuous Improvement: A commitment to refining processes, tools, and design outcomes.
• Passion for Impact: A desire to use design to make a meaningful difference in users' lives.

Collaboration Style:

• Cross-functional Integration: Seamlessly integrating UX considerations into product development cycles, working closely with engineering, product management, clinical, and human factors.
• Open Communication: Fostering an environment of open feedback and constructive critique within the UX team and with partner teams.
• Data-Driven Decision Making: Using user research, testing data, and performance metrics to inform design choices.
• Agile Mindset: Adapting to changing requirements and iterating quickly within an agile framework.

📝 Enhancement Note: The company culture appears to value a blend of technical expertise, user empathy, and collaborative execution, particularly important in the medical device industry where safety and usability are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Delight with Regulatory Compliance: Designing engaging experiences while adhering to strict FDA guidelines for medical devices.
• Integrating Complex Systems: Ensuring a cohesive user experience across the Omnipod hardware, mobile apps, and potential third-party integrations.
• Managing Stakeholder Expectations: Aligning diverse stakeholder needs and priorities in a fast-paced environment.
• Working with Distributed Teams: Maintaining strong communication and collaboration across different time zones and locations.
• Driving UX Evolution: Leading the development and adoption of new design languages and best practices across the organization.

Learning & Development Opportunities:

• Medical Device UX Specialization: Gaining deep expertise in the unique challenges and best practices of UX design within the medical device sector.
• Accessibility Standards: Mastering the implementation of accessibility features to ensure inclusivity.
• Cross-functional Exposure: Developing a broader understanding of product development lifecycle, from R&D to market launch.
• Leadership Skills: Honing mentorship and strategic influence capabilities.
• Industry Trends: Keeping abreast of advancements in mobile technology, UX design, and diabetes management solutions.

📝 Enhancement Note: The challenges presented are typical for senior roles in innovative tech companies, especially those in regulated industries. The opportunities focus on deepening domain expertise and expanding leadership capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with strict regulatory requirements. How did you approach it?"
• "Walk us through your process for designing a new feature for a mobile application, from initial concept to handoff."
• "How do you incorporate user research and feedback into your design iterations, especially in an agile environment?"
• "Tell us about a complex stakeholder alignment challenge you faced and how you resolved it."
• "What is your approach to mentoring junior designers and fostering a collaborative UX environment?"
• "How would you design a new feature for the Omnipod app to improve user adherence or simplify a specific task?"

Company & Culture Questions:

• "What interests you about Insulet and the mission of improving diabetes management?"
• "How do you see your skills contributing to our customer-centric culture?"
• "Describe your experience working in hybrid or distributed team environments."
• "How do you stay updated on the latest UX trends and technologies?"

Portfolio Presentation Strategy:

• Structure: Begin with an overview of Insulet and the role, then present 3-4 key projects. For each project: define the problem, your specific role and contributions, your design process (showcasing wireframes, user flows, prototypes), key design decisions and rationale, challenges overcome, and the final outcome/impact (with metrics).
• Engagement: Be prepared to answer detailed questions about your design choices, your collaboration methods, and how you handled feedback.
• Conciseness: Practice your presentation to fit within the allotted time, ensuring you cover the most impactful aspects of your work.
• Enthusiasm: Convey passion for user experience and Insulet's mission.

📝 Enhancement Note: Expect questions that probe your design process, problem-solving abilities, collaborative skills, and understanding of the medical device context. Be ready to articulate your contributions with clarity and evidence.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday link (https://insulet.wd5.myworkdayjobs.com/insuletcareers/job/Acton-Massachusetts/Senior-UX-Designer---Acton--Mass-or-San-Diego--CA--Hybrid-_REQ-2025-12437).
• Ensure your resume is tailored to highlight 7+ years of UX design experience, mobile application focus, agile methodologies, and relevant tool proficiencies.
• Prepare a strong portfolio that showcases your mobile UX design skills, customer-centric approach, and impact, with clear examples of your process and outcomes.
• Research Insulet Corporation, its Omnipod product platform, and the diabetes technology market to understand the company's mission and user needs.
• Be ready to articulate your experience with cross-functional collaboration, particularly with product, engineering, and clinical teams, and your approach to user research and human factors integration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.