Senior User Experience (UX) Researcher

📍 Job Overview

Job Title: Senior User Experience (UX) Researcher

Company: ISN Software Corporation

Location: Dallas, Texas, United States

Job Type: Full-Time

Category: User Experience (UX) / Product Design Operations

Date Posted: September 23, 2025

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered strategy by conducting comprehensive UX research and analyzing stakeholder input to inform product development roadmaps.

• Design and prototype intuitive user experiences using UX artifacts such as journey maps, wireframes, and mockups, ensuring alignment with business objectives and user needs.

• Enhance user engagement and onboarding through the creation of Pendo guides, interactive walkthroughs, and clear, user-focused UX copy.

• Measure and optimize product performance by conducting audits, leveraging analytics tools, and developing dashboards to track key success criteria and inform continuous improvement cycles.

📝 Enhancement Note: While the role is titled "Senior User Experience (UX) Researcher," the responsibilities clearly indicate a broader scope that includes UX Design, Product Strategy, and User Engagement. This suggests a highly integrated role focused on the end-to-end user experience lifecycle within a SaaS product environment. The emphasis on "driving UX strategy" and "designing and prototyping" positions this as a strategic contributor rather than purely an execution-focused researcher.

📈 Primary Responsibilities

• Conduct end-to-end user research, including planning, recruiting, moderating, analyzing, and reporting on qualitative and quantitative research findings.

• Translate complex user needs and business requirements into actionable product strategies and design recommendations.

• Develop and iterate on user journey maps, wireframes, mockups, and interactive prototypes to effectively communicate design concepts and user flows.

• Collaborate closely with Product Managers, Engineers, and other cross-functional stakeholders to ensure design fidelity and successful implementation of UX solutions.

• Craft clear, concise, and user-friendly UX copy for in-app messaging, onboarding flows, and feature explanations to improve user comprehension and adoption.

• Utilize analytics tools and user feedback mechanisms to monitor product usage, identify pain points, and recommend data-driven improvements.

• Lead user research initiatives from inception to delivery, managing timelines and deliverables for multiple projects concurrently.

• Contribute to the development of user personas, mental models, and other key UX artifacts to foster a shared understanding of the target audience.

• Advocate for the user throughout the product development lifecycle, ensuring that user needs are prioritized and addressed.

📝 Enhancement Note: The primary duties listed in the raw job description are directly integrated into these responsibilities. The enhancement focuses on elaborating the scope of each duty within the context of a Senior UX role, emphasizing the end-to-end nature of research and design, cross-functional collaboration, and data-driven optimization.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of professional experience in User Experience (UX) Research, UX Design, Product Strategy, or a closely related field.

• Proven track record of successfully driving user-centered design strategies and delivering impactful UX improvements within a product development environment.

• Experience working within a Software-as-a-Service (SaaS) company is highly preferred, demonstrating an understanding of the unique challenges and opportunities in this domain.

Required Skills:

• UX Research Methodologies: Proficiency in a wide range of qualitative and quantitative research methods, including user interviews, usability testing, surveys, contextual inquiry, and heuristic evaluations.

• Prototyping & Design Tools: Hands-on experience with industry-standard UX tools such as Figma and FigJam for wireframing, prototyping, and collaborative design activities.

• User-Centered Strategy: Ability to define and execute a product's UX strategy, translating research insights into strategic deliverables that align with business objectives.

• Cross-Functional Collaboration: Strong ability to work effectively with product management, engineering, marketing, and other stakeholders to achieve common goals.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to clearly articulate research findings, design rationales, and strategic recommendations to diverse audiences.

Preferred Skills:

• UX Copywriting: Experience crafting clear, concise, and user-friendly copy for digital products to enhance user understanding and engagement.

• Analytics Tools & Dashboards: Familiarity with analytics platforms (e.g., Google Analytics, Pendo) and dashboard tools for monitoring product performance and user behavior.

• Journey Mapping & Wireframing: Expertise in creating detailed user journey maps, wireframes, and mockups to visualize user flows and product structures.

• Onboarding & Engagement Design: Experience in designing and implementing effective user onboarding flows and engagement strategies.

• Agile Development: Understanding of Agile development methodologies and experience working within Agile teams.

📝 Enhancement Note: The "Who should apply?" section of the raw description has been expanded to include a more formal education requirement common for senior UX roles and further detailed the experience expectations, explicitly mentioning SaaS preference and project management skills. The skills have been categorized into required and preferred, with specific operations-relevant keywords like "UX Research Methodologies," "Prototyping & Design Tools," "User-Centered Strategy," and "Cross-Functional Collaboration" integrated.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio showcasing a strong understanding of the UX research and design process from discovery to delivery.

• Detailed case studies demonstrating your ability to conduct user research, synthesize findings, and translate them into effective design solutions.

• Examples of UX artifacts such as user journey maps, wireframes, high-fidelity mockups, and interactive prototypes.

• Evidence of your ability to define and drive product UX strategy, supported by research insights and business alignment.

Process Documentation:

• Showcase your approach to planning and executing research studies, including participant recruitment and methodology selection.

• Provide examples of how you analyze research data and synthesize findings into actionable insights and strategic recommendations.

• Demonstrate your proficiency in using design and prototyping tools (e.g., Figma, FigJam) to create UX deliverables.

• Include examples of how you have used analytics and feedback to iterate on designs and improve product performance.

• Illustrate your ability to collaborate with cross-functional teams and present UX strategies and findings effectively.

📝 Enhancement Note: This section has been developed to specifically address the "Must have an online portfolio" requirement. It outlines what a strong UX portfolio should contain, focusing on process, deliverables, and impact, which are critical for evaluating a senior-level candidate in this field. The emphasis is on demonstrating a structured approach to UX work.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage: 100% company-paid monthly insurance premiums for employees and dependents, including Medical, Dental, Vision, and Life Insurance.

• Retirement Savings: 4% company match on retirement contributions, supporting long-term financial planning.

• Income Protection: Long-Term & Short-Term Disability Coverage to ensure financial security during unexpected absences.

• Generous Paid Time Off: A tiered PTO system based on tenure, starting at 15 days for 0-1 years and increasing to 30 days for 10+ years, plus 13 paid holidays annually.

• Employee Support: Access to an Employee Assistance Program for personal and professional support.

• Work-Related Allowances: Monthly cell phone reimbursement and a choice between complimentary parking or a monthly reimbursement for DART public transportation for commuting.

• Professional Development: Opportunities for professional development and training, fostering continuous learning and career growth.

• Wellness Initiatives: Participation in a comprehensive Wellness Program covering community, financial, mental, nutrition, physical, and social health.

• Work Environment: Business casual dress code, with jeans permitted.

Working Hours:

• Standard full-time hours, estimated at 40 hours per week.

📝 Enhancement Note: The salary range is an estimation based on industry data for a Senior UX Researcher in Dallas, TX, considering the experience level and the SaaS industry. The benefits listed are directly from the provided text and have been elaborated for clarity and impact for potential candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software-as-a-Service (SaaS) - Contractor and Supplier Management. ISN Software Corporation operates in a critical B2B sector, providing solutions that enhance safety, compliance, and efficiency for large organizations managing their supply chains and contractor networks.

Company Size: ISN Software Corporation is a global leader, suggesting a mid-to-large-sized organization with established processes and a significant market presence. This size typically offers opportunities for impact and professional growth within defined structures.

Founded: Established in 2001, ISN has over two decades of experience, indicating a stable company with a mature product offering and a proven business model. This longevity suggests a company that values innovation and long-term strategy.

Team Structure:

• The UX Researcher will likely be part of a Product or Engineering department, working within a Product team that includes Product Managers, UX/UI Designers, and Software Engineers.

• Collaboration will extend to other departments such as Customer Success, Sales, and Marketing to gather user feedback and align product strategy with market needs.

Methodology:

• Data-Driven Decision Making: Emphasis on using research insights, analytics, and user feedback to inform product strategy and design decisions.

• User-Centric Design: A commitment to understanding and prioritizing user needs throughout the product development lifecycle.

• Agile Development Practices: Likely adherence to Agile methodologies, involving iterative development, cross-functional collaboration, and continuous feedback loops.

• Cross-Functional Collaboration: A proactive approach to working with various departments to ensure a holistic understanding of user needs and business goals.

Company Website: https://isnetworld.com/en/about/careers/jobs?gh_jid=5657343004

📝 Enhancement Note: The company context has been inferred from the provided description and typical characteristics of a SaaS company of ISN's stated longevity and global reach. The "Team Structure" and "Methodology" sections have been developed to provide a realistic view of how a Senior UX Researcher would operate within such an organization, focusing on collaboration and data-informed processes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as "Senior," indicating a level of expertise and responsibility beyond entry-level or intermediate positions. A Senior UX Researcher is expected to lead research initiatives, influence product strategy, and mentor junior team members. They are key contributors to the product's user experience vision and execution.

Reporting Structure: The Senior UX Researcher will likely report to a Director or VP of Product, or potentially a Head of UX/Design if such a role exists. This reporting line facilitates direct input into product strategy and decision-making processes.

Operations Impact: The impact of this role is significant, directly influencing product usability, user adoption, customer satisfaction, and ultimately, customer retention and revenue for ISN's SaaS platform. By ensuring products meet user needs and are intuitive to use, the UX Researcher plays a crucial role in the commercial success of the product.

Growth Opportunities:

• Leadership Development: Potential to grow into a Lead UX Researcher or Manager of UX Research role, overseeing a team and setting the strategic direction for UX research.

• Specialization: Opportunity to deepen expertise in specific research methodologies, product areas, or user segments within the ISN platform.

• Cross-Functional Influence: Develop stronger strategic partnerships with Product Management and Engineering, influencing product roadmaps at a higher level.

• Mentorship: Guide and mentor junior UX researchers or designers, contributing to the growth of the UX practice within the company.

• Strategic Product Input: Contribute to broader product vision and strategy beyond immediate research tasks, taking on more ownership of product outcomes.

📝 Enhancement Note: This section interprets the "Senior" designation and outlines typical career progression paths within a UX function in a SaaS company. The focus is on the strategic impact and potential for leadership and specialization.

🌐 Work Environment

Office Type: The company has a physical office location in Dallas, Texas, indicating a preference for an in-person or hybrid work model. The requirement to be in the office at least twice a week for the first 90 days, followed by a monthly in-person engagement for remote work, points to a culture that values face-to-face collaboration and team cohesion.

Office Location(s): The office is located at 3232 McKinney Ave #1500, Dallas, TX 75204, placing it in a professional business district of Dallas.

Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative spaces for team meetings, brainstorming sessions, and user research activities.

• Technology & Tools: Access to necessary hardware, software, and potentially specialized UX research tools within the office setting.

• Team Interaction: Opportunities for spontaneous interactions and planned team-building activities that foster a sense of community and shared purpose.

Work Schedule:

• The role is full-time, with an implied standard business work week. Hybrid work arrangement allows for a degree of flexibility, balancing in-office collaboration with remote work benefits. The initial 90-day onboarding period emphasizes integration into the team and company culture.

📝 Enhancement Note: This section details the work environment based on the provided office address and hybrid work policy, highlighting the balance between in-office collaboration and remote flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, assessing your qualifications against the job requirements.

• Portfolio Review: Expect a detailed review of your online portfolio. Be prepared to walk through 1-2 key case studies that best demonstrate your UX research and design process, problem-solving skills, and impact.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience, research methodologies, strategic thinking, and fit with the team.

• Cross-Functional Interviews: Interviews with key stakeholders such as Product Managers, Engineers, or other UX team members to assess collaboration skills, technical understanding, and ability to integrate into the product development workflow.

• Potential Challenge/Take-Home Assignment: You might be asked to complete a UX research or design challenge, either in take-home format or as part of a live session, to evaluate your practical skills.

Portfolio Review Tips:

• Curate Strategically: Select case studies that highlight your ability to tackle complex problems, demonstrate a robust research process, and showcase measurable impact. Prioritize examples relevant to SaaS products and contractor/supplier management if possible.

• Tell a Story: Structure each case study with a clear narrative: the problem, your role, the process you followed (research, design, iteration), the solutions you proposed, and the outcomes achieved (quantified where possible).

• Highlight Your Process: Clearly articulate your research methodologies, how you synthesized findings, and how those insights directly informed your design decisions.

• Showcase Collaboration: Mention how you worked with cross-functional teams and how you incorporated their feedback.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

Challenge Preparation:

• Understand the Context: If given a take-home assignment, thoroughly understand the problem statement and any constraints provided.

• Research: If applicable, conduct quick research to understand the domain or user needs related to the challenge.

• Structure Your Approach: Clearly outline your methodology, the steps you will take, and how you will present your findings or solution.

• Focus on Impact: Demonstrate how your proposed solution addresses the core problem and delivers value to users and the business.

📝 Enhancement Note: This section provides actionable advice for candidates preparing to apply and interview for this role, focusing on the critical portfolio review and potential interview challenges, tailoring advice to UX research and design best practices.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, FigJam (explicitly mentioned)

• User Research Platforms: Tools for remote usability testing, participant recruitment, and survey creation (e.g., UserTesting.com, Lookback, SurveyMonkey).

• Analytics & Monitoring: Pendo (explicitly mentioned for guides), Google Analytics, Mixpanel, Amplitude, or similar product analytics tools for tracking user behavior, feature adoption, and performance metrics.

• Collaboration & Project Management: Tools like Jira, Confluence, Asana, or Trello for managing research projects, tracking tasks, and collaborating with product and engineering teams.

Analytics & Reporting:

• Data Visualization: Tools like Tableau, Power BI, or Looker for creating dashboards and reports to communicate research findings and product performance metrics to stakeholders.

• A/B Testing Tools: Experience with tools that facilitate A/B testing of design variations to measure impact on user behavior.

CRM & Automation:

• While not directly listed, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can be beneficial for understanding customer data and the broader business context.

📝 Enhancement Note: This section extrapolates the likely technology stack based on the tools mentioned (Figma, FigJam, Pendo) and common industry tools used in SaaS UX research and product development. It emphasizes the critical role of data analysis and user behavior tracking.

👥 Team Culture & Values

Operations Values:

• User Advocacy: A deep commitment to understanding and representing the needs and perspectives of users in all product decisions.

• Data-Driven Insights: Reliance on research, analytics, and user feedback to inform strategy and validate design choices.

• Collaboration & Partnership: Working closely with cross-functional teams (Product, Engineering, Marketing, Sales) to ensure cohesive product development and a shared understanding of user goals.

• Continuous Improvement: A mindset focused on iterating and refining products based on ongoing user feedback and performance data.

• Problem-Solving: A proactive and analytical approach to identifying and solving user experience challenges.

Collaboration Style:

• Cross-Functional Integration: Actively partners with Product Managers to define research questions and integrate insights into roadmaps, and with Engineers to ensure design feasibility and implementation quality.

• Feedback-Driven: Open to receiving and providing constructive feedback on designs and research approaches from peers and stakeholders.

• Knowledge Sharing: Shares research findings and best practices broadly within the product team and across the organization to foster a shared understanding of the user.

• Agile Teamwork: Contributes actively within Agile ceremonies (sprint planning, retrospectives) to ensure UX considerations are integrated throughout the development cycle.

📝 Enhancement Note: This section synthesizes the likely cultural values and collaboration styles of a UX team within a SaaS company, focusing on aspects relevant to operations professionals who value efficiency, data, and cross-functional alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexities of aligning user desires with the strategic objectives and constraints of the business.

• Researching a Diverse User Base: Understanding and catering to the varied needs and technical proficiencies of contractors, suppliers, and end-clients within ISN's platform.

• Pace of SaaS Development: Adapting research and design processes to keep pace with rapid product iteration cycles common in the SaaS industry.

• Measuring ROI of UX: Quantifying the impact of UX research and design decisions on key business metrics like conversion rates, retention, and customer satisfaction.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to explore and implement cutting-edge UX research methodologies.

• Product Strategy Influence: Grow expertise in product strategy development and contribute to long-term product vision.

• Leadership Skills: Develop skills in mentoring, team leadership, and strategic planning for the UX function.

• Industry Knowledge: Deepen understanding of the contractor and supplier management industry, enhancing domain expertise.

• Cross-Disciplinary Learning: Gain exposure to product management, engineering workflows, and business operations to broaden professional capabilities.

📝 Enhancement Note: This section anticipates potential challenges inherent in a Senior UX role within a SaaS environment and outlines specific growth avenues that align with career progression in the field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to make a difficult trade-off between user needs and business requirements. How did you approach it, and what was the outcome?" (Focus on your decision-making process, stakeholder management, and ability to articulate rationale.)

• "How do you define and measure the success of a UX research initiative? What key metrics do you track?" (Prepare to discuss impact measurement, KPIs, and how you link research to business value.)

• "Walk me through your process for developing a UX strategy for a new product feature or an existing product." (Be ready to discuss your methodology, from discovery and research to implementation and iteration.)

Company & Culture Questions:

• "What interests you about ISN Software Corporation and our mission?" (Research ISN's business, values, and recent news to provide a thoughtful answer.)

• "How do you approach collaboration with Product Managers and Engineers?" (Emphasize your partnership approach, communication style, and understanding of cross-functional dynamics.)

Portfolio Presentation Strategy:

• Select 2-3 Strong Case Studies: Choose projects that demonstrate a range of skills (research, design, strategy) and highlight measurable impact.

• Focus on the "Why" and "How": Clearly articulate the problem you were solving, the methodologies you employed, and the rationale behind your decisions.

• Quantify Impact: Where possible, use data and metrics to demonstrate the success of your solutions (e.g., improved conversion rates, reduced error rates, increased user satisfaction).

• Be Prepared for Deep Dives: Anticipate questions about specific choices, challenges encountered, and alternative approaches you considered.

• Practice Your Narrative: Rehearse your presentation to ensure a smooth, engaging, and concise delivery.

📝 Enhancement Note: This section provides targeted interview preparation advice, including example questions and strategies for presenting a portfolio, emphasizing the critical elements that hiring managers look for in senior UX candidates.

📌 Application Steps

To apply for this Senior User Experience (UX) Researcher position:

• Submit your application through the provided link on the ISN Careers page.

• Tailor Your Resume: Highlight your 5+ years of UX research and design experience, specifically mentioning SaaS environments and proficiency in Figma/FigJam. Quantify achievements wherever possible, focusing on process improvements and user impact.

• Curate Your Portfolio: Ensure your online portfolio is up-to-date and showcases at least two detailed case studies demonstrating your full UX process, from research to design and outcomes. Pay attention to clarity, storytelling, and demonstrating strategic thinking.

• Prepare Your Elevator Pitch: Be ready to concisely articulate your experience, key skills, and what makes you a strong candidate for this senior role during initial screenings.

• Research ISN: Familiarize yourself with ISN Software Corporation's products, mission, and company culture to demonstrate genuine interest and understanding during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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