Senior/ Staff Product Designer

📍 Job Overview

Job Title: Senior/Staff Product Designer Company: Sprinter Health Location: Menlo Park, CA / San Francisco, CA (Hybrid) Job Type: Full-time Category: Product Design / GTM Operations Date Posted: September 22, 2025 Experience Level: 5+ Years

🚀 Role Summary

• Lead end-to-end product design for key software surfaces, impacting patient, partner, and clinician experiences within a rapidly scaling healthcare technology company.
• Drive the complete design lifecycle, from initial user research and discovery to wireframing, prototyping, and high-fidelity visual design, ensuring intuitive and impactful user interfaces.
• Collaborate closely with Product Managers, Engineers, and cross-functional teams to translate complex healthcare workflows into elegant, scalable, and user-friendly digital solutions.
• Contribute to the strategic development and evolution of the company's design system, ensuring visual consistency and brand integrity across all digital products.
• Advocate for user needs and a human-centered design approach, balancing user experience with critical business objectives and technical constraints in an AI-first product environment.

📝 Enhancement Note: While this role is primarily in Product Design, its focus on user experience for clinical services, patient engagement, and partner tools places it within the broader GTM (Go-To-Market) operations spectrum. A strong understanding of how design impacts user adoption, operational efficiency, and customer satisfaction is crucial for success. The "AI-first product" aspect suggests a need for designers who can conceptualize and design for emerging AI-driven workflows and user interactions.

📈 Primary Responsibilities

• Spearhead the design strategy and execution for significant product areas, encompassing patient portals, partner dashboards, and clinician-facing applications.
• Conduct user research (interviews, surveys, usability testing) to gather insights and validate design hypotheses, informing data-driven design decisions.
• Develop detailed user flows, wireframes, interactive prototypes, and high-fidelity mockups to effectively communicate design concepts and user interactions.
• Collaborate with engineering teams to ensure accurate implementation of designs and provide design support throughout the development lifecycle.
• Contribute to the company's design system by creating new components, refining existing ones, and ensuring adherence to established guidelines for consistency and scalability.
• Translate complex healthcare processes and data into clear, intuitive, and actionable user interfaces for diverse user groups.
• Actively participate in product strategy discussions, bringing a user-centric perspective to inform roadmap planning and feature prioritization.
• Champion design best practices and mentor junior designers, fostering a culture of design excellence within the product team.

📝 Enhancement Note: The responsibility to "own design for major product areas" implies a significant level of autonomy and strategic input. The emphasis on "translating complex workflows into elegant, usable product experiences" highlights the need for designers with strong systems thinking and the ability to simplify intricate processes, a key aspect of GTM operations enablement.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience:

• Minimum of 5 years of professional experience in product design, with a proven track record of delivering end-to-end design solutions for complex B2B or B2B2C software products.
• Demonstrated experience in leading design initiatives and owning significant product features from conception to launch.
• Experience designing for regulated industries like healthcare or financial services is highly advantageous.

Required Skills:

• Product Thinking: Ability to deeply understand user needs, business goals, and technical constraints to craft effective product strategies and solutions.
• UX Design Expertise: Proficiency in user research methodologies, information architecture, interaction design, wireframing, and prototyping.
• Visual Design Craft: Strong command of visual design principles, typography, color theory, and layout, with a keen eye for detail and aesthetics.
• Design System Proficiency: Experience in contributing to, utilizing, and maintaining design systems to ensure product consistency and design efficiency.
• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.
• Prototyping Tools: Mastery of industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).
• User-Centricity: A strong commitment to advocating for the user and grounding design decisions in user research and testing.

Preferred Skills:

• Healthcare/Marketplace Design: Experience designing user interfaces and workflows for healthcare delivery, patient engagement platforms, or marketplace models.
• AI/LLM-Native Product Design: Familiarity with designing user experiences for AI-powered features, conversational interfaces, or products leveraging large language models.
• Agile Development: Experience working within Agile/Scrum development methodologies.
• User Research & Usability Testing: Experience conducting and synthesizing findings from user research, usability studies, and A/B testing.

📝 Enhancement Note: The requirement for "5+ years of product design experience" positions this role at a senior or staff level, implying a need for strategic thinking, mentorship capabilities, and the ability to operate with significant autonomy in defining product direction from a design perspective. The "AI-first product" mention is a critical differentiator, suggesting candidates with experience in designing for emerging technologies will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end product design ownership for at least 2-3 significant B2B or B2B2C software products.
• Case studies should clearly articulate the problem statement, your design process, key challenges, your specific contributions, and measurable outcomes or impact.
• Showcase a range of deliverables including user research insights, user flows, wireframes, interactive prototypes, and high-fidelity visual designs.
• Highlight experience in designing complex, multi-faceted workflows and systems, demonstrating your ability to simplify intricate processes.
• Include examples that illustrate your ability to contribute to or build design systems, showcasing consistency and scalability in your work.

Process Documentation:

• Portfolio entries should detail your approach to user research, including methodologies used and how insights informed design decisions.
• Demonstrate your process for translating user needs and business requirements into functional and aesthetically pleasing designs.
• Provide evidence of your collaboration with product managers and engineers, showing how you navigated trade-offs and ensured successful implementation.
• Include examples of how you've used prototyping and usability testing to iterate and refine designs.

📝 Enhancement Note: For a role of this seniority, the portfolio is paramount. It's not just about showcasing visual design skills, but demonstrating robust product thinking, problem-solving capabilities, and a systematic approach to design that drives tangible business and user outcomes, particularly in complex operational contexts like healthcare.

💵 Compensation & Benefits

Salary Range: $160,000 - $210,000 per year

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision plans with 100% coverage for employees and dependents.
• Generous Paid Time Off: Flexible Paid Time Off (PTO) coupled with 10 paid holidays annually.
• Retirement Savings: 401(k) plan with employer matching contributions.
• Family Support: Robust parental leave policy, offering 16 weeks for birthing parents and 8 weeks for all other parents.
• Health Savings Accounts: Contributions to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Insurance Coverage: Life insurance, along with short-term and long-term disability coverage.
• Financial Incentives: Competitive salary complemented by an equity package, benchmarked against Bay Area compensation standards.
• Employee Engagement: Virtual and in-person activities designed to foster connection within a distributed workforce.
• On-Site Perks: Free daily lunch provided for employees working in the office.
• Professional Development: Annual learning stipend to support continuous skill enhancement and professional growth.
• Relocation Support: Assistance available for candidates requiring relocation.

Working Hours:

• Standard full-time hours, typically around 40 hours per week, with flexibility expected to meet project deadlines and team needs. The hybrid model requires 3 days per week in the office.

📝 Enhancement Note: The salary range is competitive for a Senior/Staff Product Designer in the Bay Area, reflecting the company's growth stage and the critical nature of this role. The comprehensive benefits package underscores a commitment to employee well-being and work-life balance, which can be a significant draw for experienced professionals in operations-adjacent roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Digital Health Company Size: While not explicitly stated, the mention of serving 2M+ patients across 22+ states and having backing from prominent VC firms suggests a company that has moved beyond the startup phase and is in a significant growth or scaling phase, likely employing hundreds of individuals. This size offers opportunities for impact but also requires navigating established processes and cross-functional collaboration. Founded: Founded with a mission to reimagine healthcare delivery, Sprinter Health is built around leveraging technology and clinical services to expand access to care, particularly through in-home and virtual models.

Team Structure:

• The Product Design team likely operates within a broader Product organization, directly collaborating with Product Management and Engineering.
• Designers will work closely with cross-functional stakeholders including clinical operations, marketing, and business development to ensure a cohesive go-to-market strategy and user experience.
• The team is described as "energetic, creative, and entrepreneurial," suggesting a fast-paced environment that values innovation and proactive problem-solving.

Methodology:

• Data-Driven Design: Decisions are informed by user research, usability testing, and product analytics to ensure a user-centric approach.
• Agile Development: The product development process likely follows Agile methodologies, emphasizing iterative development and close collaboration.
• AI-First Approach: A significant focus on integrating AI into product offerings implies a culture that embraces emerging technologies and seeks innovative solutions.

Company Website: sprinterhealth.com

📝 Enhancement Note: Sprinter Health's mission-driven approach in the healthcare sector is a significant cultural indicator. Candidates who are passionate about improving healthcare access and experience will find alignment with the company's core values. The "AI-first" product strategy suggests a forward-thinking and technologically advanced environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior/Staff Product Designer, indicating a mid-to-senior level of experience. It signifies a transition from individual contributor to a role that involves greater ownership, strategic input, and potentially mentorship or leadership opportunities. Reporting Structure: The designer will likely report to a Head of Product Design or a Director of Product, working closely with Product Managers and Engineering Leads. Operations Impact: As a Product Designer, your work directly impacts user acquisition, retention, and satisfaction, which are critical operational metrics for a healthcare technology company. By creating intuitive and efficient user experiences, you enable smoother patient journeys, improve clinician workflows, and enhance partner satisfaction, all of which contribute to the company's overall go-to-market success and operational scalability.

Growth Opportunities:

• Leadership Track: Potential for advancement into a Lead Product Designer or Design Manager role, overseeing design initiatives and mentoring teams, especially given the mention of "near-term leadership and management opportunities."
• Specialization: Opportunity to deepen expertise in healthcare design, AI-driven product experiences, or complex system design.
• Strategic Influence: Play a key role in shaping the product vision and design strategy for new AI-first offerings and expanding product footprint.
• Cross-Functional Exposure: Gain broad experience by collaborating across various departments, understanding the full spectrum of product development and go-to-market operations.

📝 Enhancement Note: The "uncapped upper bound on individual trajectory, influence, and development" suggests a company that offers significant room for growth and career acceleration for high-performing individuals. The explicit mention of leadership opportunities indicates a structured path for those looking to move into management or senior individual contributor roles.

🌐 Work Environment

Office Type: Hybrid work model with a requirement of 3 days per week in the office. The company is actively opening a San Francisco location in addition to its Menlo Park office. Office Location(s):

• Menlo Park, California
• San Francisco, California (upcoming)

Workspace Context:

• Collaborative Environment: The emphasis on co-locating engineering, product, and design teams in the Bay Area highlights a commitment to fostering strong in-person collaboration, idea sharing, and rapid iteration.
• Tech-Forward: As a technology company, expect access to modern design tools and potentially cutting-edge hardware.
• Dynamic Pace: The "fast-moving environment where priorities shift and speed matters" suggests a dynamic and agile workspace that thrives on quick decision-making and adaptation.

Work Schedule: Standard full-time hours are expected, with the hybrid model requiring 3 days per week in the office. This structure aims to balance the benefits of in-person collaboration with flexibility.

📝 Enhancement Note: The hybrid model, with a strong emphasis on in-office days for collaboration, indicates a company culture that values face-to-face interaction for innovation and team cohesion. This setup is common in tech hubs like the Bay Area, aiming to capture the benefits of both remote flexibility and in-office synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screen: A brief discussion with a recruiter to assess basic qualifications, cultural fit, and interest in Sprinter Health's mission.
• Portfolio Presentation & Design Challenge: A more in-depth interview where candidates present their portfolio, discussing their design process, problem-solving approach, and impact on past projects. A design exercise or case study might be presented, focusing on problem-solving and design thinking relevant to Sprinter Health's products.
• Cross-Functional Interviews: Meetings with key stakeholders, including Product Managers, Engineering Leads, and potentially other designers, to evaluate collaboration skills, technical understanding, and alignment with team dynamics.
• Hiring Manager/Leadership Interview: A final discussion to assess strategic thinking, leadership potential, and overall fit with the company's culture and vision.

Portfolio Review Tips:

• Tell a Story: Structure your portfolio case studies to narrate a clear problem, your design journey, your specific contributions, and the measurable impact of your solutions.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design process and final outcomes.
• Quantify Impact: Wherever possible, use metrics and data to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).
• Highlight Process: Emphasize your thought process, how you approached challenges, and the rationale behind your design decisions.
• Tailor to Sprinter: If possible, subtly tailor your presentation to showcase how your skills and experience align with Sprinter Health's mission in healthcare and their AI-first approach.

Challenge Preparation:

• Be prepared to discuss your approach to designing for complex workflows and ambiguous problems.
• Practice articulating your design decisions clearly and concisely, especially when discussing trade-offs.
• Familiarize yourself with Sprinter Health's products and the healthcare technology landscape to demonstrate industry awareness.
• Consider how you would approach designing for an AI-first product, thinking about user trust, explainability, and ethical considerations.

📝 Enhancement Note: The emphasis on a portfolio presentation and potential design challenge indicates that practical demonstration of design skills and thought processes is critical. Candidates should be ready to deep-dive into their work and articulate the "why" behind their design choices, linking them to user needs and business objectives.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard), Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), InVision.
• User Research & Testing: UserTesting.com, Maze, Lookback, Hotjar, SurveyMonkey, Google Forms.
• Collaboration & Project Management: Jira, Asana, Trello, Slack, Miro.

Analytics & Reporting:

• Product Analytics: Amplitude, Mixpanel, Google Analytics.
• Data Visualization: Tableau, Looker, Power BI (depending on integration with backend systems).

CRM & Automation:

• CRM: Salesforce (likely, given B2B focus), HubSpot.
• Integration Tools: Zapier, Workato (for connecting various platforms).

📝 Enhancement Note: Proficiency in modern design tools like Figma is essential. Experience with user research platforms and project management tools is also beneficial. Given the healthcare context and potential for AI integration, familiarity with data analytics tools and understanding how design interfaces with backend systems is a plus.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to improving healthcare access and patient outcomes is likely a core value that permeates all roles.
• User-Centricity: Prioritizing the needs and experiences of patients, partners, and clinicians in all design and product decisions.
• Innovation & Entrepreneurship: Encouraging creative problem-solving, embracing new technologies (like AI), and fostering an environment where individuals can drive impact.
• Collaboration: Valuing teamwork and effective communication across departments to achieve shared goals.
• Agility & Adaptability: Thriving in a fast-paced, evolving environment where priorities can shift, requiring flexibility and resilience.

Collaboration Style:

• Cross-Functional Partnership: Designers are expected to work closely with Product Managers and Engineers, acting as integral members of product squads.
• Open Communication: A culture that encourages feedback exchange, constructive criticism, and shared learning.
• Data-Informed: Collaborative decision-making that leverages both qualitative user insights and quantitative product data.

📝 Enhancement Note: The company culture appears to value individuals who are not only skilled designers but also passionate about the mission, adaptable, and collaborative. Expect a team that is driven, innovative, and focused on making a tangible impact in the healthcare space.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex User Journeys: Navigating the intricacies of healthcare interactions, which can involve multiple stakeholders, sensitive data, and critical decision-making, presents a significant design challenge.
• Balancing Innovation with Regulation: Designing for healthcare often requires adherence to strict regulations (e.g., HIPAA), which can sometimes constrain creative freedom but also necessitate thoughtful, compliant solutions.
• AI Integration Ambiguity: Effectively designing user experiences for AI-powered features requires careful consideration of user trust, transparency, and the potential for errors or biases.
• Rapid Growth Environment: Adapting to a fast-paced, scaling company means priorities can shift quickly, requiring designers to be resilient and adept at managing changing project scopes.

Learning & Development Opportunities:

• Healthcare Domain Expertise: Deepen understanding of healthcare workflows, patient care, and the regulatory landscape.
• AI/ML Product Design: Gain specialized skills in designing user interfaces and interactions for artificial intelligence and machine learning applications.
• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially move into management roles.
• Cross-Functional Acumen: Develop a broader understanding of business operations, clinical services, and technology architecture through close collaboration.

📝 Enhancement Note: The challenges presented are typical for a growing company in the innovative but complex healthcare tech sector. These challenges also represent significant opportunities for professional growth and skill development, particularly in cutting-edge areas like AI product design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, multi-stakeholder workflow. How did you approach it, and what was the outcome?" (Focus on process, user empathy, and impact.)
• "How do you balance user needs with business objectives and technical constraints in your design process?" (Demonstrate strategic thinking and trade-off management.)
• "Walk us through a product you designed from end-to-end. What was your role, what were the key challenges, and what did you learn?" (Showcase portfolio depth and self-reflection.)
• "How would you approach designing a new feature for our AI-first product? What considerations would be most important?" (Assess understanding of AI product design principles.)

Company & Culture Questions:

• "What interests you about Sprinter Health's mission to expand healthcare access?" (Show passion for the company's purpose.)
• "How do you approach collaboration with product managers and engineers?" (Highlight teamwork and communication skills.)
• "Describe your ideal work environment and how you contribute to a positive team culture." (Assess cultural fit and collaborative style.)
• "How do you stay updated on design trends and new technologies, especially in AI and healthcare?" (Demonstrate continuous learning.)

Portfolio Presentation Strategy:

• Narrative Flow: Ensure each case study tells a compelling story with a clear beginning (problem), middle (process, solutions), and end (impact, learnings).
• Visual Clarity: Use high-quality visuals that clearly communicate your design decisions and the user experience.
• Impact Metrics: Quantify the success of your designs whenever possible. If direct metrics aren't available, articulate the intended impact and how it would be measured.
• Conciseness: Be mindful of time, presenting the most critical aspects of your work efficiently. Be prepared for deeper dives into specific areas based on interviewer interest.

📝 Enhancement Note: Interviewers will be looking for a candidate who not only possesses strong design skills but also demonstrates strategic thinking, a collaborative spirit, and a genuine passion for Sprinter Health's mission. Preparing to discuss AI product design and complex healthcare workflows will be crucial.

📌 Application Steps

To apply for this Senior/Staff Product Designer position:

• Submit your application through the provided Lever link: https://jobs.lever.co/SprinterHealth/b0f60b09-3426-4051-9ab4-e9615e599e19
• Curate Your Portfolio: Select 2-3 of your most relevant and impactful projects that showcase end-to-end design ownership, complex workflow problem-solving, and ideally, experience in B2B/B2B2C or healthcare. Ensure case studies clearly articulate your process, contributions, and results.
• Tailor Your Resume: Highlight experience and skills directly relevant to the job description, such as product thinking, UX design, collaboration, and any experience with complex systems or AI. Quantify achievements wherever possible.
• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear communication, storytelling, and articulating the impact of your design work. Be ready to discuss your process and rationale in detail.
• Research Sprinter Health: Understand their mission, products, and the healthcare technology landscape. Consider how your design philosophy aligns with their goals, especially their AI-first strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.