Senior Product UX Researcher

📍 Job Overview

Job Title: Senior Product UX Researcher

Company: Gen

Location: Prague or Brno, Czechia

Job Type: Full-time

Category: User Experience Research / Product Development

Date Posted: March 13, 2026

Experience Level: 5+ Years

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Lead strategic and tactical user experience research initiatives for large-scale consumer SaaS cybersecurity products, impacting millions of users globally.

• Serve as a trusted research partner to Product Managers, Designers, and Engineers, integrating user insights throughout the product development lifecycle.

• Bridge user needs with business objectives, ensuring research findings are actionable, commercially viable, and drive product strategy and innovation.

• Champion the responsible and effective use of AI within research workflows to enhance synthesis, analysis, and idea generation.

📝 Enhancement Note: This role is positioned as a Senior Product UX Researcher, implying a need for a candidate who can operate independently, define research agendas proactively, and influence strategic product decisions. The emphasis on "large-scale, consumer SaaS cybersecurity products" and a "product-led engineering environment" suggests a focus on data-driven decision-making and a fast-paced, iterative development process. The "global UX Research team" context indicates opportunities for collaboration and knowledge sharing across different product lines.

📈 Primary Responsibilities

• Proactively identify knowledge gaps and frame complex problem spaces to drive research that supports both near-term product decisions and long-term strategic innovation.

• Conduct end-to-end user research, selecting appropriate methodologies (qualitative and quantitative) to address ambiguous problem spaces and deliver robust insights.

• Translate complex research data into clear, compelling narratives, utilizing storytelling, visuals, and workshops to influence product direction and gain stakeholder buy-in.

• Act as a strategic partner to product management, advocating for user needs while demonstrating a strong understanding of business models, constraints, and commercial trade-offs.

• Leverage AI tools to optimize research activities such as synthesis, analysis, and idea generation, while maintaining critical judgment and ethical standards for responsible AI use.

• Contribute to the continuous improvement of the research practice by sharing methods, templates, best practices, and mentoring junior researchers and peers within the global UX Research team.

• Collaborate closely with cross-functional teams including product, design, engineering, and commercial stakeholders to shape product roadmaps and inform critical decision-making.

• Focus research efforts on core cybersecurity products, working alongside another senior UX researcher to contribute to both strategic discovery and ongoing product enhancements.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on execution. The emphasis on "proactive research initiatives," "framing complex problem spaces," and "bridging user needs with business models" underscores the strategic component, requiring a researcher who can identify opportunities beyond direct requests. The mention of "responsible and effective use of AI" indicates a forward-thinking approach and a need for adaptability to evolving research tools and methodologies.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for this level of UX research role.

Experience: 5+ years of hands-on experience conducting user research for digital products, with a proven track record of influencing product strategy and development.

Required Skills:

• Deep expertise in owning end-to-end user research, from defining research questions to delivering actionable insights.

• Proficiency in a wide range of qualitative and quantitative research methods (e.g., user interviews, usability testing, surveys, diary studies, card sorting, concept testing).

• Strong strategic and detail-oriented thinking, with the ability to zoom out to see the bigger picture while executing high-quality tactical work.

• Excellent storytelling and communication skills, with a proven ability to translate research data into concise, persuasive narratives that influence decisions.

• Strong business acumen, with the capacity to connect user insights to product strategy, commercial outcomes, and business models.

• Proactive and confident mindset, comfortable defining own work, identifying opportunities, and challenging assumptions.

• Demonstrated ability to work effectively with product managers, designers, and engineers in a product-led development environment.

• Proficiency in English, both written and spoken.

Preferred Skills:

• Experience in cybersecurity, fintech, insurtech, or other complex technical environments.

• Interest or experience in mentoring junior researchers or contributing to research capability building within an organization.

• Familiarity with common research tools such as UserInterviews, Dscout, Optimal, FigJam, and various survey platforms.

• Experience with A/B testing and other experimentation frameworks to validate UX decisions.

📝 Enhancement Note: The requirement for "5+ years of experience" and the emphasis on "strategic research initiatives" and "challenging assumptions" positions this as a senior role. The explicit mention of "AI tools" indicates a need for candidates comfortable with emerging technologies in research. The "bonus" skills point towards areas that would make a candidate stand out, particularly in the context of Gen's product portfolio.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end research projects that showcase strategic thinking, methodology selection, execution, and impact on product outcomes.

• Include examples of how research insights were translated into actionable recommendations that influenced product strategy, design decisions, or business objectives.

• Showcase the ability to handle ambiguous problem spaces and define research agendas proactively, rather than solely executing pre-defined studies.

Process Documentation:

• Clearly articulate the research process followed for each project, detailing the problem statement, research questions, methodology, participant recruitment, data collection, analysis, and synthesis.

• Illustrate how research insights were integrated into the product development lifecycle, demonstrating understanding of agile workflows and product-led engineering environments.

• Show examples of how research findings were presented or communicated to drive decision-making, including the use of storytelling, visuals, or workshops.

• Highlight any contributions to improving research processes, tools, or best practices within a team or organization.

📝 Enhancement Note: For a senior UX researcher, a portfolio is critical. It needs to go beyond just showing research studies; it must demonstrate strategic impact, the ability to navigate ambiguity, and strong stakeholder influence. The inclusion of AI use in research workflows should ideally be a visible component if possible.

💵 Compensation & Benefits

Salary Range: For a Senior Product UX Researcher in Prague, Czechia, with 5+ years of experience, a competitive annual salary range is estimated to be between 1,200,000 CZK and 1,800,000 CZK (approximately $52,000 - $78,000 USD, subject to exchange rates). This range can vary based on specific experience, skills, and negotiation.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness programs, including medical insurance, mental health support, and well-being initiatives.

• Generous paid time off, including vacation days and public holidays.

• Retirement savings plan contributions.

• Opportunities for professional development, including training, conferences, and access to learning resources.

• Flexible working arrangements within the hybrid model, supporting work-life balance.

• Employee assistance programs and potential for stock options or equity.

• Team-building events and a collaborative work environment.

Working Hours: Standard full-time hours are expected to be around 40 hours per week, with flexibility to accommodate project needs and personal work styles within the hybrid model. The focus will be on output and impact rather than strict adherence to hours.

📝 Enhancement Note: Salary ranges for senior roles in Prague are estimated based on industry benchmarks for tech roles in major European cities, adjusted for local market conditions and cost of living. Benefits are typical for a global tech company offering competitive packages. The hybrid model's 3-day office requirement is factored into the "working hours" flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Software, Cybersecurity, Financial Wellness Solutions). Gen operates in the dynamic and competitive landscape of digital security and financial empowerment, serving a vast global consumer base.

Company Size: Gen is a large, global organization (implied by the acquisition of multiple well-known brands like Norton, Avast, LifeLock). This scale suggests a structured environment with established processes but also opportunities for significant impact due to the user base size.

Founded: While not explicitly stated, Gen's heritage is rooted in established brands (Norton, Avast, etc.), suggesting a long history and evolution in the cybersecurity and digital services space. This implies a culture that values experience, innovation, and adaptation.

Team Structure:

• The role is part of a "global UX Research team" that collaborates across Gen's cybersecurity and financial products. This implies a distributed team with opportunities for cross-pollination of ideas and methodologies.

• The Senior UX Researcher will report into a UX Research Lead or Manager and will work closely with dedicated product managers, designers, and software engineers within a specific product area.

Methodology:

• Gen emphasizes a "product-led engineering environment" and is "relentlessly customer driven." This means research is integral to product strategy and development, driven by a deep understanding of user needs and behaviors.

• The company embraces "healthy debate, experimentation, and continuous learning," fostering an environment where diverse perspectives are valued and innovation is encouraged.

• AI is viewed as a "teammate," indicating a forward-thinking approach to leveraging technology for efficiency and improved outcomes in product development and research.

Company Website: Gen Digital Website (derived from domain_derived)

📝 Enhancement Note: Gen's identity as a conglomerate of established brands suggests a company that values both established expertise and forward-looking innovation. The "AI as a teammate" ethos is a significant cultural indicator for this role, highlighting the expectation of integrating AI into research workflows. The global nature of the UX team implies a need for strong remote collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level UX Researcher role. It signifies a position of significant responsibility, requiring autonomy in defining research agendas, leading complex projects, and influencing strategic product decisions. Senior researchers are expected to be subject matter experts, capable of mentoring junior colleagues and contributing to the maturation of research practices.

Reporting Structure: The Senior UX Researcher will likely report to a UX Research Manager or Lead within the global UX Research team. They will work in close partnership with Product Managers, Designers, and Engineers on a specific product line, forming a core product team.

Operations Impact: The impact of this role is substantial, directly influencing the user experience and strategic direction of consumer-facing cybersecurity products used by millions. By bridging user needs with business realities, the researcher's insights will drive product innovation, enhance user satisfaction, and contribute to the company's mission of "powering Digital Freedom" and protecting consumers. The role plays a crucial part in ensuring product-market fit and commercial success.

Growth Opportunities:

• Specialization & Leadership: Opportunity to deepen expertise in cybersecurity research or financial wellness product areas, potentially leading research initiatives for new product lines or strategic growth areas.

• Mentorship & Practice Building: Take on a more significant role in mentoring junior researchers, leading research practice improvements, and shaping research standards and methodologies within the global team.

• Strategic Influence: Grow into a role with greater strategic influence, contributing to high-level product vision and long-term innovation roadmaps, potentially moving towards Principal UX Researcher or Research Lead positions.

• Cross-functional Advancement: Develop strong cross-functional partnerships that could open doors to product strategy or product management roles, leveraging deep user understanding.

• AI Research Integration: Become a go-to expert for integrating AI into UX research workflows, a highly sought-after skill in the current market.

📝 Enhancement Note: The "Senior" title implies a clear path for career progression, including opportunities to lead, mentor, and expand strategic influence. The company's focus on innovation and AI integration suggests growth potential in cutting-edge research techniques.

🌐 Work Environment

Office Type: Hybrid work model, requiring 3 days per week in the office. This suggests a collaborative office environment designed to foster teamwork, quick decision-making, and relationship-building, while still allowing for focused individual work.

Office Location(s): Prague and Brno, Czechia. These are major tech hubs in Central Europe, offering vibrant urban environments and access to a skilled talent pool.

Workspace Context:

• The office serves as a hub for collaboration, team meetings, workshops, and building strong interpersonal connections with colleagues across product, design, and engineering.

• Expect access to modern office facilities and technology conducive to collaborative work and focused individual tasks.

• Opportunities for informal interactions and knowledge sharing with colleagues in the office, complementing remote collaboration.

Work Schedule: Standard full-time hours (approx. 40 hours/week) are expected, with flexibility to manage work around project timelines and personal needs, particularly on remote days. The hybrid model balances in-office collaboration with remote work flexibility.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, balancing in-office collaboration with remote flexibility. This setup is common in the tech industry and aims to capture the benefits of both in-person interaction and individual focus.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume to assess your qualifications against the job requirements.

• Hiring Manager Interview: A conversation with the hiring manager to discuss your experience, motivations, and fit for the Senior UX Researcher role and the team.

• Portfolio Review & Presentation: A critical stage where you will present a selection of your work, showcasing your strategic thinking, research methodologies, impact, and storytelling abilities. Be prepared to discuss specific projects in detail, including challenges, solutions, and outcomes.

• Cross-functional Interviews: Interviews with Product Managers, Designers, and Engineers to assess your ability to collaborate effectively, translate insights into actionable product decisions, and integrate into their workflows.

• Senior Leadership/Team Interview: Potentially an interview with other senior researchers or UX leadership to evaluate your strategic thinking, mentorship potential, and contribution to the broader research practice.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best demonstrate your senior-level capabilities, strategic impact, and ability to handle complex, ambiguous problems. Include examples that highlight your experience with large-scale consumer products and ideally, your responsible use of AI in research.

• Focus on Impact: For each project, clearly articulate the problem, your role, the research process, key insights, and most importantly, the impact of your research on product strategy, design decisions, or business outcomes. Quantify impact where possible (e.g., "led to a 15% increase in conversion," "reduced user errors by X%").

• Tell a Story: Structure your presentation as a narrative. Explain the context, the journey of discovery, the challenges faced, the insights gained, and the ultimate resolution or influence.

• Demonstrate Process & Methodology: Be ready to explain why you chose specific research methods and how they helped answer your research questions. Show your ability to adapt methods to different situations.

• Showcase Collaboration: Highlight how you partnered with product, design, and engineering teams. Provide examples of influencing decisions and navigating stakeholder feedback.

• Prepare for AI Questions: Be ready to discuss how you've integrated AI into your research workflows, the benefits you've seen, and how you ensure ethical and responsible use.

Challenge Preparation:

• Expect a potential case study or a problem-solving exercise during the interview process. This might involve analyzing a product scenario, outlining a research plan for a hypothetical problem, or synthesizing provided data.

• Practice articulating your thought process clearly and concisely. Demonstrate how you would approach a research problem from scratch, considering user needs, business goals, and available resources.

• Prepare to discuss your understanding of Gen's products and the cybersecurity/financial wellness space.

📝 Enhancement Note: The portfolio review is paramount for UX research roles. Emphasizing strategic impact, collaboration, and AI integration will be key for this specific Senior role at Gen.

🛠 Tools & Technology Stack

Primary Tools (Explicitly Mentioned):

• UserInterviews: For recruiting and managing participants for research studies.

• Dscout: For remote qualitative research, including diary studies and in-context feedback.

• Optimal Workshop (Optimal): For card sorting, tree testing, and other information architecture research.

• FigJam: For collaborative whiteboarding, brainstorming, and synthesis activities.

• Survey Platforms: General proficiency expected in tools like SurveyMonkey, Qualtrics, Google Forms, etc., for quantitative data collection.

Analytics & Reporting:

• Proficiency in using product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to complement qualitative findings and understand user behavior at scale.

• Ability to interpret data from A/B testing and experimentation platforms.

CRM & Automation:

• While not a primary focus, familiarity with how CRM data (e.g., Salesforce) or user data platforms might inform research questions or provide context for user segmentation would be beneficial.

• Understanding of how product automation impacts user journeys and can be a subject of research.

📝 Enhancement Note: The specific tools listed are crucial. Candidates should be prepared to discuss their experience and proficiency with each. The mention of "AI tools" is broad and implies a need for adaptability and a willingness to learn and integrate new AI-powered research assistants.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A "relentlessly customer driven" approach means user needs and feedback are paramount in all decision-making processes.

• Collaboration & Mutual Respect: "Work with people who back each other, respect each other and understand that our differences are a competitive advantage." This fosters an inclusive environment where diverse ideas are welcomed.

• Innovation & Experimentation: Embracing "healthy debate, experimentation and continuous learning" encourages proactive problem-solving and the exploration of new approaches.

• Impact-Driven: A focus on "high-impact talent" and delivering "meaningful results" means the team is driven by tangible outcomes and contributions to the company's mission.

• AI as a Teammate: A progressive view on technology, integrating AI to enhance human capabilities and accelerate progress.

Collaboration Style:

• Hybrid & Cross-functional: A blend of in-office collaboration for relationship building and quick decision-making, and remote work for focused individual tasks. Strong cross-functional partnerships with Product, Design, and Engineering are essential.

• Open Communication: Valuing "healthy debate" and "shared learning" suggests an environment where constructive feedback is encouraged, and knowledge is readily exchanged.

• Proactive Partnership: Researchers are expected to be proactive partners, not just order-takers, initiating research and bringing insights to the table.

📝 Enhancement Note: The company culture emphasizes innovation, customer focus, and collaborative, AI-augmented work. The mention of "differences are a competitive advantage" highlights a commitment to diversity and inclusion.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Dealing with complex, large-scale consumer problems in a dynamic cybersecurity market requires strong strategic thinking and the ability to define research direction independently.

• Translating Insights to Action: Ensuring that research findings are not just delivered but understood and acted upon by product and engineering teams, especially within a fast-paced, product-led environment.

• Responsible AI Integration: Staying ahead of best practices and ethical considerations for using AI in research, balancing efficiency gains with critical judgment and data integrity.

• Global Team Dynamics: Effectively collaborating with a distributed global team, managing time zone differences, and contributing to a cohesive research practice across diverse product areas.

• Balancing Strategic vs. Tactical: Effectively switching between high-level discovery research to inform long-term strategy and tactical research to support immediate product iterations.

Learning & Development Opportunities:

• AI in Research Specialization: Become a leader in applying AI tools for efficient research synthesis, analysis, and generative tasks, a rapidly evolving field.

• Cybersecurity/Fintech Domain Expertise: Deepen knowledge in complex technical domains, enhancing the ability to research nuanced user needs and behaviors in these sectors.

• Mentorship and Leadership: Develop leadership skills by mentoring junior researchers and contributing to the strategic direction of the UX Research team.

• Cross-functional Acumen: Enhance understanding of product management, engineering, and commercial strategies through close collaboration.

• Industry Conferences & Training: Access to professional development opportunities, conferences, and training to stay current with UX research methodologies and industry trends.

📝 Enhancement Note: The challenges are typical for a senior role in a large tech company, with a specific emphasis on AI integration and domain complexity. Growth opportunities are tied to leveraging these challenges into skill development and career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you proactively identified a significant user need or problem space that wasn't initially on the product roadmap. How did you frame the research, what methods did you use, and what was the outcome?"

  • Preparation: Prepare a STAR (Situation, Task, Action, Result) story focusing on initiative, strategic framing, robust methodology, and demonstrable impact. Highlight how you influenced strategy.

• "How do you ensure your research insights are actionable and influence product decisions, especially when there are competing business priorities?"

  • Preparation: Discuss your approach to stakeholder management, tailoring communication (storytelling, workshops), demonstrating business value, and building strong relationships with Product Managers and Engineers.

• "Walk us through your process for using AI tools in your research workflow. What are the benefits, and what are the critical considerations for responsible and ethical use?"

Company & Culture Questions:

• "What interests you about Gen's mission of 'powering Digital Freedom' and our focus on cybersecurity and financial wellness?"

  • Preparation: Research Gen's brands and mission. Connect your personal values and career aspirations to the company's purpose.

• "How do you approach collaboration with product managers, designers, and engineers, particularly in a hybrid work environment?"

  • Preparation: Discuss your experience working in cross-functional teams, your communication style, and how you build rapport and trust with different disciplines.

• "How do you measure the impact of your research on product success and business outcomes?"

Portfolio Presentation Strategy:

• Prioritize Impact: For each project, start with the business/user problem and end with the impact. Clearly state what changed because of your work.

• Showcase Seniority: Demonstrate strategic thinking, ability to handle ambiguity, and mentorship. Highlight instances where you led initiatives or influenced strategic direction.

• Integrate AI: If you have relevant examples, weave in how AI assisted your research process, emphasizing efficiency and effectiveness while highlighting your critical oversight.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your methodology, participant recruitment, data synthesis, and how you navigated challenges.

• User-Centric Storytelling: Frame your presentations as compelling stories about understanding and advocating for the user, leading to better products.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, impact, collaborative skills, and a forward-thinking approach to research, especially concerning AI.

📌 Application Steps

To apply for this Senior Product UX Researcher position:

• Submit your application through the provided Workday link on the Gen Careers site.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience with large-scale consumer SaaS products, cybersecurity/fintech, strategic research initiatives, cross-functional collaboration, and ideally, any experience with AI in research. Ensure your portfolio clearly showcases impact and strategic influence.

• Resume Optimization: Use keywords from the job description such as "User Experience Research," "Product Strategy," "Product Development Lifecycle," "Stakeholder Management," "AI Tools," "Cybersecurity," and "Consumer SaaS." Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your research process, methodologies, and impact. Prepare specific examples for behavioral questions and be ready to present your portfolio confidently, emphasizing strategic contributions and problem-solving skills.

• Company Research: Familiarize yourself with Gen's brands, mission ("powering Digital Freedom"), and recent news. Understand their approach to AI and their target consumer base in cybersecurity and financial wellness.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.