Senior Product Designer UX/UI

📍 Job Overview

Job Title: Senior Product Designer UX/UI Company: Rightway Location: Remote (preferably EST location / ability to join 9 am EST calls) Job Type: Full-Time Category: Product Design / User Experience Operations Date Posted: August 5, 2025 Experience Level: 5-10 Years Remote Status: Remote Solely

🚀 Role Summary

• Lead end-to-end product design for consumer-facing and internal platforms, encompassing user research, interaction design, and visual interface creation.
• Champion user experience research methodologies, including qualitative and quantitative methods, usability testing, and Jobs-to-be-Done (JTBD) frameworks to drive product strategy.
• Develop and maintain scalable, consistent design systems, integrating them with engineering workflows to ensure product coherence and efficiency.
• Drive innovation in design by exploring new paradigms, AI tools, motion design, and interaction models to elevate user experiences.
• Foster a collaborative design environment by working closely with Product Managers, Engineers, and business stakeholders, actively participating in reviews and ideation sessions.

📝 Enhancement Note: This role is positioned as a proactive design leader, emphasizing ownership of the entire design lifecycle and a significant impact on product strategy, rather than a purely execution-focused role. The preference for EST location and specific call times indicates a need for strong collaboration within North American business hours.

📈 Primary Responsibilities

• End-to-End Design Leadership: Own the complete UX/UI design process for both consumer-facing and internal products, from initial discovery and user research through to final delivery and iteration, while actively evolving the design process itself.
• User Research Advocacy: Conduct comprehensive user and stakeholder interviews, perform rigorous usability testing, and implement iterative design validation techniques to gather actionable insights that inform product development.
• Exceptional UI Craftsmanship: Design accessible, engaging, and visually captivating interfaces that not only meet but exceed user expectations, ensuring a delightful and intuitive user experience.
• Design System Ownership & Evolution: Drive the strategic development, implementation, and ongoing maintenance of a robust and scalable design system, ensuring consistency, efficiency, and seamless integration with engineering workflows.
• Innovation & Future-Forward Design: Proactively explore and integrate emerging design trends, including AI-enhanced design tools, advanced motion design techniques, and novel interaction models to significantly elevate the overall product experience.
• Cross-Functional Collaboration & Team Support: Engage in close collaboration with Product Managers, Engineers, and key business stakeholders, acting as an active and supportive member of the design team by providing constructive feedback, participating in ideation sessions, and iterating on designs.
• Ideation & Alignment Facilitation: Lead and facilitate collaborative workshops designed to foster creativity, ensure clarity of vision, and achieve team alignment on design solutions and product direction.
• Empowerment Through Design Tools: Develop and implement systems, guidelines, and best practices for design tools, including AI-powered solutions, to empower non-designers to contribute effectively while maintaining design consistency and quality.
• Practical AI Application: Leverage Artificial Intelligence tools and methodologies to accelerate and enhance processes such as user research synthesis, creative ideation, prototyping, and other design-related workflows.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor who is expected to not only execute design tasks but also to influence and improve design processes, mentor colleagues implicitly through system ownership, and actively contribute to the strategic direction of product design.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in UX, Human-Computer Interaction (HCI), Human Factors, Psychology, Visual Design, or a closely related field is considered a bonus.

Experience:

• A minimum of 6 years of professional experience in designing user experiences (UX) and user interfaces (UI) for web and mobile products.
• At least 2 years of this experience should be in a senior or lead design role, demonstrating leadership and ownership capabilities.
• Proven track record of owning and evolving comprehensive design systems, including their implementation and integration with development workflows.
• Extensive experience in conducting qualitative and quantitative user research, including usability testing and employing methodologies such as Jobs-to-be-Done (JTBD).
• Demonstrated proficiency in motion design, transitions, and micro-interactions that demonstrably enhance usability and user engagement.
• Strong experience in presenting design concepts, facilitating workshops, and influencing stakeholders with clear, confident communication.
• A self-starter mentality with a high degree of initiative, comfortable navigating and driving results in ambiguous or undefined environments.

Required Skills:

• UX Design: Comprehensive understanding and application of user-centered design principles and methodologies.
• UI Design: Expertise in creating visually appealing, intuitive, and functional user interfaces.
• User Research: Proficiency in conducting various forms of user research, including interviews, surveys, usability testing, and ethnographic studies.
• Design Systems: Deep experience in building, managing, and scaling design systems for consistency and efficiency.
• Figma Mastery: Expert-level proficiency in Figma for wireframing, prototyping, and UI design.
• Usability Testing: Skilled in planning, executing, and analyzing usability tests to identify user pain points and validate design solutions.
• Motion Design: Ability to incorporate meaningful motion and transitions to enhance user experience and provide visual feedback.
• Collaboration: Proven ability to work effectively with cross-functional teams including product managers, engineers, and stakeholders.
• Prototyping: Expertise in creating interactive prototypes to test and communicate design concepts.
• AI Design Tools: Familiarity and practical application of modern AI tools within the design workflow.
• Visual Design: Strong aesthetic sense and ability to create visually compelling interfaces.
• Facilitation: Skill in leading design thinking workshops, brainstorming sessions, and collaborative design activities.
• Problem Solving: Aptitude for identifying complex user and business problems and devising effective design solutions.
• Initiative & Ambiguity: Demonstrated ability to take ownership and drive projects forward with minimal direction in ambiguous situations.
• Communication Skills: Excellent verbal and written communication skills for presenting ideas and collaborating with diverse teams.
• Innovation: A drive to explore and implement novel design approaches and technologies.

Preferred Skills:

• Healthcare Product Design: Prior experience designing products within the healthcare industry, understanding its unique challenges and user needs.
• Business Analysis: Background in business analysis, requirements gathering, or product management, offering a broader perspective on product development.

📝 Enhancement Note: The emphasis on "AI-enhanced design tools" and "AI in Practice" suggests that candidates with experience integrating AI into their design workflow will be highly competitive. The "senior or lead role" experience indicates an expectation of mentorship and strategic contribution beyond individual design tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Design Thinking: Showcase case studies that clearly illustrate your involvement across the entire product design lifecycle, from initial problem definition and user research to final solution delivery and iteration.
• UX Research & Validation: Provide evidence of your user research activities, including user interviews, usability testing, and how you translated research findings into design improvements. Highlight specific methodologies used (e.g., JTBD).
• Innovation & Problem Solving: Demonstrate instances where you pushed design boundaries, explored novel solutions, or tackled complex user problems with creative and effective design strategies.
• Visual Excellence: Present high-fidelity mockups and prototypes that highlight your strong visual design skills, attention to detail, and ability to create polished, engaging interfaces.
• Design System Contribution: Include examples of your work on design systems, showcasing your understanding of scalability, consistency, component-based design, and integration with development workflows.

Process Documentation:

• Workflow Design & Optimization: Detail how you approach designing and documenting workflows, emphasizing improvements made to existing processes through design interventions.
• Implementation & Automation: Illustrate how your designs have been implemented and, where applicable, how they leverage automation or streamline user or internal processes.
• Measurement & Performance Analysis: Show how you measure the success of your designs, linking them to key performance indicators (KPIs) and providing data-driven insights into their impact.

📝 Enhancement Note: The portfolio requirement is central to this role, with a specific call for demonstrating "end-to-end design thinking, UX research, innovation, and visual excellence." This implies a need for structured case studies that tell a complete design story, rather than just a collection of final screens. The inclusion of "AI design tools" in the portfolio is also likely to be a significant differentiator.

💵 Compensation & Benefits

Salary Range:

• Base Salary: $110,000 - $155,000 per year.

Benefits:

• While specific benefits are not detailed in the provided text, a company like Rightway, operating in the healthcare technology sector and focused on improving patient outcomes, typically offers competitive benefits packages. These often include:
  • Comprehensive Health, Dental, and Vision Insurance: Covering employees and their dependents.
  • Retirement Savings Plan: Such as a 401(k) with potential company match.
  • Paid Time Off (PTO): Including vacation days, sick leave, and holidays.
  • Professional Development: Opportunities for training, certifications, and attending industry conferences.
  • Remote Work Stipend: For home office setup and connectivity.
  • Life and Disability Insurance: Providing financial protection.
  • Potential for Stock Options or Bonuses: Depending on company performance and role level.

Working Hours:

• Standard Work Week: Typically 40 hours per week.
• Flexibility: While remote, there's a preference for candidates in EST time zones and the ability to join 9 am EST calls, suggesting a need for core availability during specific periods, but likely offering flexibility outside of those core hours.

📝 Enhancement Note: The salary range provided is a strong indicator of the seniority and expected impact of this role. The remote nature may imply additional benefits like home office stipends, which are common in such arrangements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Health Services. Rightway operates in a complex and rapidly evolving sector focused on improving patient access to care and pharmacy benefits, aiming to streamline the healthcare journey and enhance outcomes. This context means a focus on user needs, data security, and regulatory compliance. Company Size: While not explicitly stated, the description of a "small, full-stack design and research shop" and seeking a "proactive design leader" suggests a growing, potentially mid-stage company where individuals can have significant influence. Founded: The founding date is not provided, but the company's mission to improve healthcare outcomes indicates a focus on innovation and impact within the healthcare ecosystem.

Team Structure:

• Design Team: Described as a "small, full-stack design and research shop," indicating a close-knit, multidisciplinary team where designers likely collaborate directly with researchers and possibly product managers.
• Reporting Structure: As a Senior Product Designer, this role will likely report to a Design Lead, Head of Product, or a similar senior leadership position within the product or design function.
• Cross-functional Collaboration: The role emphasizes close collaboration with Product Managers (PMs) and Engineers, suggesting a highly integrated product development process where design is a key partner from ideation to execution.

Methodology:

• Data-Driven Design: The emphasis on user research, usability testing, and leveraging insights points to a data-driven approach to design decision-making.
• Iterative Design Process: The mention of "iterative design validation" and "evolving our design process" suggests a methodology that values continuous improvement and adaptation based on feedback and testing.
• Agile Development Integration: Collaboration with engineers implies an alignment with agile development practices, where design is integrated into sprints and development cycles.

Company Website: https://www.rightwayhealthcare.com/jobs?gh_jid=6672421003

📝 Enhancement Note: The company culture is characterized by a strong user-centric approach, a commitment to innovation in healthcare, and a collaborative, "roll up your sleeves" entrepreneurial spirit. The values emphasize humanity, continuous improvement, open discourse, grit, and a focus on delighting users, which are crucial for success in the healthcare tech space.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor (Design). This role is positioned as a senior-level designer with leadership expectations, responsible for owning significant product areas and influencing design strategy. It offers a path towards Principal Designer, Design Lead, or even management roles within design or product. Reporting Structure: The Senior Product Designer will likely report to a Director or VP of Product/Design, working closely with Product Managers and engineering teams. This structure allows for direct impact on product strategy and execution. Operations Impact: The role has a direct impact on user experience, which is critical for customer acquisition, retention, and satisfaction in the healthcare sector. By creating seamless and intuitive interfaces for patients navigating their healthcare and pharmacy needs, this designer will influence user engagement, adherence to treatment plans, and overall brand perception. The role also impacts internal efficiency through well-designed internal tools.

Growth Opportunities:

• Design Leadership Path: Opportunity to grow into a Principal Designer role, taking on more complex strategic challenges, mentoring junior designers, and shaping the future of the design system and design practice.
• Specialization Deepening: Potential to specialize further in areas like user research, interaction design, or design operations, depending on interest and company needs.
• Cross-Functional Skill Development: Exposure to business analysis, product strategy, and agile development processes can broaden skill sets beyond core design, potentially leading to product management or other roles.
• Healthcare Industry Expertise: Developing deep expertise in healthcare product design, a complex and impactful field, offers significant career growth and the chance to make a tangible difference.

📝 Enhancement Note: The "Senior" title and emphasis on leadership, strategy, and system ownership indicate a role with significant growth potential, not just in design execution but also in strategic influence and potential career advancement within the product organization.

🌐 Work Environment

Office Type: Primarily Remote. The position is designated as Remote Solely, with a preference for candidates located in or able to align with EST time zones for critical calls. Office Location(s): While the role is remote, the company has a presence in New York, NY, and the preference for EST suggests a strong connection to the US East Coast operations. Workspace Context:

• Remote Collaboration: Expect a highly collaborative remote environment utilizing digital tools for communication, design, and project management.
• Tooling & Technology: Access to industry-standard design software (Figma), collaboration platforms, and potentially AI-enhanced design tools will be provided or expected.
• Team Interaction: Opportunities for regular interaction with the design team through virtual meetings, design critiques, and collaborative working sessions.

Work Schedule:

• Standard Hours: Generally aligned with a standard 40-hour work week.
• Core Hours: A requirement to join 9 am EST calls indicates a need for availability during these specific times, suggesting a core working block within Eastern Standard Time. Flexibility is likely available outside of these core collaboration periods.

📝 Enhancement Note: The remote nature demands strong self-discipline and communication skills. The EST preference highlights the importance of synchronous collaboration for key meetings and team synchronization.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of resume and portfolio to assess qualifications and fit.
• Portfolio Presentation & Design Challenge: A key stage will involve presenting a portfolio case study and potentially completing a design challenge. This assesses end-to-end design thinking, communication skills, and problem-solving abilities.
• Hiring Manager/Team Interviews: Interviews with the hiring manager and design/product team members to evaluate technical skills, collaboration style, cultural fit, and strategic thinking.
• Cross-functional Stakeholder Interviews: Interviews with Product Managers and possibly Engineering leads to gauge collaboration capabilities and understanding of product development lifecycle.
• Final Round: Potentially a final interview with senior leadership to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Storytelling is Key: Structure your portfolio case studies as compelling narratives. Clearly define the problem, your role, the process you followed (research, ideation, design, testing), the solutions you created, and the impact of your work.
• Showcase End-to-End Process: Emphasize your contributions across the design lifecycle. Highlight how user research informed your decisions and how you validated your solutions.
• Design System Examples: If you have experience with design systems, showcase your contributions – how you built, maintained, or evolved them, and the benefits they provided.
• Visual Polish and Detail: Ensure your presented work is polished, well-annotated, and clearly communicates your design decisions. Pay attention to accessibility and mobile responsiveness.
• Highlight Innovation & AI: If you've used AI tools or explored innovative design approaches, make sure this is prominent in your case studies. Quantify impact where possible.
• Prepare for Presentation: Be ready to walk through your chosen case study confidently, articulating your thought process and rationale. Practice your delivery.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, thoroughly understand the problem statement, target users, and business goals.
• Emphasize Process: Focus on demonstrating your design process, not just the final deliverable. Show your thinking, how you approach ambiguity, and how you'd iterate.
• Time Management: Be mindful of any time constraints for the challenge and presentation.
• Stakeholder Mindset: Think about how you would present your solution to stakeholders, addressing potential questions and justifying your design choices.

📝 Enhancement Note: The explicit mention of a "high-quality portfolio and a short design challenge presentation" underscores the importance of preparation in these areas. Candidates should select their strongest, most relevant case studies and be ready to articulate their design process and decisions with clarity and confidence.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Indicated as a mastery requirement; this will be the core tool for wireframing, UI design, prototyping, and collaboration.
• Prototyping Tools: Beyond Figma's built-in capabilities, familiarity with other prototyping tools might be beneficial for specific use cases.
• AI-Enhanced Design Tools: Explicitly mentioned, suggesting tools for AI-assisted ideation, research synthesis, image generation, or workflow automation (e.g., Midjourney, ChatGPT for research synthesis, or specialized AI design platforms).

Analytics & Reporting:

• Usability Testing Platforms: Tools for conducting and analyzing usability tests (e.g., UserTesting.com, Lookback, Maze).
• Analytics Tools: Familiarity with web and product analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure design impact.

CRM & Automation:

• While not directly a CRM/automation role, understanding how design integrates with these systems (e.g., Salesforce, HubSpot for user data context) can be beneficial.
• Project Management Tools: Tools like Jira, Asana, Trello for managing design tasks and collaborating with engineering.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. Experience with AI-driven design tools is a significant plus and should be highlighted if applicable. Understanding how to leverage analytics to inform design decisions is also crucial for a senior role.

👥 Team Culture & Values

Operations Values:

• Human First: Emphasizes empathy, respect, understanding, and active listening in all interactions, both internally and externally. This translates to designing with user empathy and fostering supportive team dynamics.
• Redefine What is Possible: Encourages innovation, inspiration from other industries, and resourcefulness in problem-solving. This means a willingness to explore novel design approaches and challenge existing paradigms.
• Debate Then Commit: Promotes open discourse, valuing diverse perspectives, challenging assumptions constructively, and aligning behind decisions once made. This fosters a healthy environment for design critiques and collaborative problem-solving.
• Cultivate Grit: Values persistence, learning from challenges, resilience, and tenacity in the face of healthcare's complex landscape. This means embracing setbacks as learning opportunities and pushing forward with determination.
• Seek to Delight: Focuses on exceeding user expectations and delivering exceptional experiences, recognizing the significant responsibility in members' care. This drives a commitment to quality and user satisfaction in all design outputs.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be deeply integrated with Product Management and Engineering, acting as partners rather than just deliverers of assets.
• Open Design Critiques: A culture that supports constructive feedback and iterative improvement through open design reviews.
• Knowledge Sharing: Encouraging the sharing of best practices, learnings from research, and new design techniques within the team.

📝 Enhancement Note: The company's values are deeply ingrained and directly impact how designers are expected to operate, collaborate, and approach problem-solving. Candidates should be prepared to demonstrate alignment with these values, particularly "Human First" and "Seek to Delight," given the healthcare context.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Healthcare Complexity: The healthcare industry is intricate, with unique user needs, regulatory considerations, and a diverse set of stakeholders. Designing effective solutions requires deep understanding and adaptability.
• Balancing Innovation with Usability: Integrating cutting-edge design trends and AI tools while ensuring products remain accessible, intuitive, and usable for a broad patient demographic can be a significant challenge.
• Driving Design Adoption & Consistency: Effectively evangelizing the design system and ensuring its consistent adoption across a growing product suite and potentially diverse teams requires strong communication and influence skills.
• Ambiguity in a Growing Company: As a growing company, processes may still be evolving. This role requires comfort with ambiguity and the ability to proactively define and refine design approaches.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in areas like interaction design, motion design, advanced user research methodologies, and AI-driven design.
• Industry Exposure: Gaining hands-on experience in the healthcare technology sector, understanding its unique challenges and opportunities for innovation.
• Product Strategy Influence: Growing influence in product strategy through impactful design contributions and research insights.
• Design System Leadership: Taking a leading role in the evolution and governance of a critical design asset.

📝 Enhancement Note: The challenges presented offer opportunities for significant professional growth. Candidates who thrive in dynamic environments and are eager to solve complex problems in a meaningful sector will find this role rewarding.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem Solving: "Walk me through a complex product you designed from start to finish. What was the problem, your approach, key decisions, and the outcome?" Be ready to discuss your research methods, how you handled trade-offs, and how you measured success.
• Design Systems: "How do you approach building and maintaining a design system? What are the challenges, and how do you ensure adoption?" Prepare examples of your contributions to design systems and how you've managed them.
• AI in Design: "How have you leveraged AI tools in your design process? What are your thoughts on the future of AI in design?" Be ready to discuss specific tools and your experience.
• Collaboration & Influence: "Describe a time you had to influence stakeholders or engineers to adopt your design vision. How did you handle disagreements?" Prepare examples of cross-functional collaboration and conflict resolution.

Company & Culture Questions:

• Values Alignment: "How do you embody our value of 'Human First' in your design work?" Be ready to connect your experiences to Rightway's stated values.
• Healthcare Passion: "What interests you about designing for the healthcare industry?" Show genuine interest and understanding of the sector's impact.
• Remote Work: "How do you stay productive and connected while working remotely?" Highlight your self-management and communication strategies.

Portfolio Presentation Strategy:

• Focus on Impact: Choose 1-2 case studies that best represent your senior-level capabilities, focusing on the problem, your process, and the measurable impact of your design solutions.
• Tell a Story: Structure your presentation as a narrative. Clearly articulate the "why" behind your design decisions at each stage.
• Visual Clarity: Ensure your slides are clean, visually appealing, and easy to follow, with key insights highlighted.
• Conciseness: Be mindful of time. Practice your presentation to ensure it's impactful and within the allocated timeframe.
• Q&A Readiness: Anticipate questions about your process, decisions, challenges, and outcomes.

📝 Enhancement Note: Preparation should focus on demonstrating not just design execution but also strategic thinking, problem-solving skills, and cultural alignment. The portfolio presentation is a critical opportunity to showcase these attributes.

📌 Application Steps

To apply for this Senior Product Designer UX/UI position:

• Submit Your Application: Navigate to the provided job link (https://www.rightwayhealthcare.com/jobs?gh_jid=6672421003) and submit your application through the company's ATS.
• Curate Your Portfolio: Select 1-2 of your strongest end-to-end design case studies that best showcase your UX/UI expertise, research capabilities, design system experience, and any use of AI tools. Ensure they are polished, well-documented, and clearly articulate the problem, process, solution, and impact.
• Tailor Your Resume: Optimize your resume to highlight your 6+ years of experience, specific achievements in UX/UI design, leadership roles, design system contributions, user research methodologies, and proficiency in Figma and AI design tools. Use keywords from the job description.
• Prepare Your Presentation: Practice delivering a concise and compelling presentation of your chosen portfolio case study, focusing on your design process, decision-making, and the outcomes achieved. Be ready to answer detailed questions about your work.
• Research Rightway: Understand Rightway's mission, values, and the healthcare technology landscape. Prepare to articulate why you are a good fit for their culture and how your skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.