Senior Product Designer, UX Design (Catalyst)

📍 Job Overview

Job Title: Senior Product Designer, UX Design (Catalyst)

Company: OneMain Financial

Location: Baltimore, MD, United States

Job Type: FULL_TIME

Category: UX/Product Design, Digital Transformation Operations

Date Posted: April 22, 2026

Experience Level: 5-10 Years

🚀 Role Summary

• Design intuitive and efficient user experiences for complex internal workflows and systems within the Catalyst transformation initiative, focusing on the loan lifecycle.

• Collaborate closely with Product Managers, Engineering teams, and fellow designers to translate business requirements and user needs into high-quality, scalable design solutions.

• Lead the creation of wireframes, prototypes, and high-fidelity designs, ensuring a seamless and user-centric experience for internal stakeholders.

• Drive the application of user research and usability testing to iteratively improve design quality and operational efficiency.

• Contribute to and maintain design systems, ensuring consistency and adherence to brand guidelines across all digital products and platforms.

📝 Enhancement Note: This role is positioned within a significant digital transformation ("Catalyst") and focuses on internal operational workflows, implying a strong need for UX expertise in process optimization and efficiency for internal users. The "Catalyst" initiative suggests a project-driven environment with a focus on modernizing core systems, which often involves extensive process re-engineering and user adoption strategies.

📈 Primary Responsibilities

• Design end-to-end user experiences for complex workflows and systems that support internal users throughout the entire loan origination and servicing lifecycle.

• Translate intricate business requirements, user needs, and technical constraints into clear, intuitive, and actionable design solutions.

• Develop a range of design artifacts, including user flows, wireframes, interactive prototypes, and high-fidelity visual designs, to effectively communicate design concepts and solutions.

• Partner strategically with Product Management and Engineering teams throughout the agile development process to ensure designs are implemented accurately and efficiently, and to provide ongoing design support.

• Proactively conduct and leverage user research, including interviews and contextual inquiries, and usability testing to gather insights, validate design decisions, and identify opportunities for improvement.

• Champion and contribute to the evolution of OneMain Financial's design system, ensuring consistency, scalability, and maintainability of design patterns and components across the digital product portfolio.

• Actively participate in design critiques and reviews, providing constructive feedback to peers and receiving feedback to continuously elevate the quality and impact of design work.

• Advocate for user-centered design principles and best practices, influencing product strategy and decision-making to ensure optimal user outcomes.

📝 Enhancement Note: The emphasis on "internal users" and "loan lifecycle" suggests a focus on operational efficiency and user adoption for employees managing loan processes. This requires a deep understanding of business operations and the ability to simplify complex, often regulated, workflows.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction (HCI), Graphic Design, or a related field, or equivalent practical experience demonstrating a strong foundation in design principles.

Experience: 5+ years of professional experience in Product Design, UX Design, or a closely related role, with a proven track record of designing and delivering successful digital products.

Required Skills:

• Demonstrated experience designing user experiences for complex systems, intricate workflows, or enterprise-level applications.

• Strong visual and interaction design skills, with a keen eye for detail, aesthetics, and usability.

• Proven ability to translate business and user requirements into clear, intuitive, and effective design solutions.

• Experience collaborating effectively with Product Managers and Engineering teams in an agile development environment.

• Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, or similar.

• Experience with collaboration tools like Miro for ideation, user journey mapping, and cross-functional workshops.

• Excellent written and verbal communication skills, with the ability to articulate design rationale and present concepts persuasively to diverse stakeholders.

Preferred Skills:

• Prior experience designing internal tools, operational dashboards, or complex business process management (BPM) systems.

• Experience within the financial services industry or other regulated sectors, understanding the nuances of compliance and data security.

• Familiarity with service design methodologies, including journey mapping, stakeholder mapping, and service blueprinting.

• Experience contributing to, maintaining, or advocating for design systems and style guides to ensure product consistency.

• Knowledge of user research methodologies and experience conducting usability testing.

📝 Enhancement Note: The "5+ years" requirement aligns with a Senior Designer role, indicating expectations for independent work, mentorship potential, and a strategic contribution to design initiatives. Experience in financial services is highly valued due to the regulated nature of the industry, requiring an understanding of compliance and risk.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 robust case studies demonstrating end-to-end product design experience, with a clear emphasis on process and problem-solving.

• Include examples of designing complex workflows, internal tools, or systems that required simplification of intricate processes.

• Present clear evidence of user research, ideation, wireframing, prototyping, and high-fidelity design execution, detailing the rationale behind each stage.

• Demonstrate proficiency with design tools (e.g., Figma) and collaboration platforms (e.g., Miro) through project examples.

Process Documentation:

• Clearly articulate the design process followed for each case study, detailing the problem statement, user research methods, design iterations, and final solutions.

• For workflow-focused projects, illustrate how business needs and user pain points were identified and addressed through design.

• Provide examples of how user feedback and usability testing were incorporated to refine designs and improve user experience and operational efficiency.

• Demonstrate how design solutions contributed to measurable business outcomes or operational improvements.

📝 Enhancement Note: For a Senior Product Designer role, especially one focused on complex internal systems, the portfolio is critical. It should not just be a showcase of aesthetics but a demonstration of problem-solving, strategic thinking, and a deep understanding of the product development lifecycle and operational impact.

💵 Compensation & Benefits

Salary Range: The target base salary range for this role in Baltimore, MD, is $115,000 to $145,000 annually. This range is determined by factors such as the candidate's skills, experience level, and overall qualifications.

Benefits:

• Comprehensive health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.

• Up to 4% matching contribution to a 401(k) retirement plan.

• Employee Stock Purchase Plan offering a 10% share discount.

• Tuition reimbursement program to support continuous learning and professional development.

• Generous Paid Time Off (PTO) starting at 15 days per year, prorated based on start date.

• Paid sick leave as determined by state or local ordinance, prorated based on start date.

• 11 paid holidays annually, including 4 floating holidays (prorated based on start date).

• 3 days of paid volunteer time per year (prorated based on start date).

Working Hours: This is a full-time position, typically involving approximately 40 hours per week. The hybrid work arrangement requires in-office presence on Tuesdays, Wednesdays, and Thursdays, allowing for flexibility on other days.

📝 Enhancement Note: The provided salary range is a competitive benchmark for a Senior Product Designer in a major metropolitan area like Baltimore, aligning with industry standards for roles requiring significant experience and specialized skills in UX and product design within the financial sector. The benefits package is robust, reflecting a commitment to employee well-being and long-term financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, specifically focusing on non-bank lending and consumer credit solutions. OneMain Financial operates within a regulated industry, emphasizing responsible lending and customer financial well-being.

Company Size: OneMain Financial is a large organization, indicated by its status as the largest non-bank lender in the U.S. and its public trading (NYSE: OMF). This size suggests a complex organizational structure with established processes and a significant digital footprint.

Founded: OneMain Financial has a long history, with roots tracing back to 1912. This extensive history implies a stable company culture with deep industry experience, now undergoing significant digital transformation.

Team Structure:

• The Digital Team is a key focus area, driving modernization of platforms and transformative experiences.

• The "Catalyst" initiative is a multi-year project aimed at modernizing core origination and servicing platforms, indicating a dedicated, cross-functional team focused on this transformation.

• The Product Design/UX team operates within this digital transformation context, likely comprising multiple designers, researchers, and potentially UX writers, collaborating closely with Product Management and Engineering.

Methodology:

• Agile Development: The role emphasizes collaboration with Product and Engineering in an agile environment, suggesting iterative development cycles, sprint planning, and continuous feedback loops.

• User-Centered Design: A core methodology, driving the design process from research and ideation through to testing and implementation, with a focus on meeting both user needs and business objectives.

• Design Systems: The use and contribution to design systems indicate a focus on efficiency, consistency, and scalability in design solutions across multiple products and platforms.

• Data-Informed Design: While not explicitly stated, the nature of financial services and digital transformation implies data analysis and user research are integral to informing design decisions and measuring impact.

Company Website: https://www.onemainfinancial.com/

📝 Enhancement Note: The company's long history combined with its current digital transformation ("Catalyst") suggests a blend of established financial practices and a forward-thinking approach to technology and customer experience. The emphasis on "hardworking Americans" and "responsible, transparent credit solutions" points to a mission-driven culture.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior Product Designer. This level typically signifies an individual contributor with a significant level of autonomy, expected to lead design efforts for complex features or products, mentor junior designers, and contribute to strategic design discussions. The focus on "Catalyst" and internal workflows suggests a specialization within operational design, which is a critical component of GTM and revenue operations enablement.

Reporting Structure: The Senior Product Designer will report to a Design Lead or Manager within the Digital team. They will work in close collaboration with Product Managers and Engineering Leads on specific initiatives such as the Catalyst project, fostering a matrixed reporting environment common in agile teams.

Operations Impact: The designs created by this role directly impact the efficiency, productivity, and user satisfaction of internal teams responsible for loan origination and servicing. By simplifying complex systems and workflows, this role contributes to:

• Reduced operational costs through process optimization and automation.

• Faster loan processing times, improving customer experience and revenue realization.

• Improved data accuracy and compliance adherence through intuitive system design.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead Product Designer or Design Manager role, overseeing larger projects or managing a team of designers.

• Specialization: Opportunity to deepen expertise in operational UX, financial services design, or design systems leadership.

• Strategic Influence: Contribute to the broader digital strategy and future roadmap of OneMain Financial's core platforms.

• Cross-functional Mobility: Experience gained in digital transformation projects can open doors to roles in product management, program management, or business operations.

• Mentorship: Act as a mentor to junior designers, developing leadership and coaching skills.

📝 Enhancement Note: The "Senior" title and the focus on a critical transformation initiative ("Catalyst") indicate a high-impact role with significant potential for professional development and advancement within OneMain Financial's digital and operations functions.

🌐 Work Environment

Office Type: This is a Hybrid role, requiring a balance between remote work and in-office presence. The expectation is to be in the Baltimore, MD office on Tuesdays, Wednesdays, and Thursdays. This setup aims to combine the flexibility of remote work with the benefits of in-person collaboration.

Office Location(s): The primary office location for this role is Baltimore, MD. Candidates are expected to reside within a commutable distance to this location to fulfill the hybrid work requirements.

Workspace Context:

• Collaborative Environment: The hybrid model, with mandated in-office days, facilitates in-person collaboration, brainstorming sessions, and team building with peers in Design, Product, and Engineering.

• Tools and Technology: The role requires proficiency in industry-standard design tools like Figma and Miro, which are likely provided or supported by the company. Access to internal systems and data for research and design validation will be essential.

• Cross-functional Interaction: Expect significant interaction with various departments, including Product Management, Engineering, Business Operations, and potentially Compliance and Legal, given the financial services context.

Work Schedule: The standard work schedule will likely align with typical business hours (e.g., 9 AM - 5 PM EST), with flexibility offered due to the hybrid arrangement. However, due to the nature of digital transformation projects and agile methodologies, there may be instances requiring adjusted hours to meet project deadlines or accommodate team needs across different time zones, though the primary team is likely Eastern Time.

📝 Enhancement Note: The hybrid model with specific in-office days is designed to foster team cohesion and facilitate spontaneous collaboration, which is often crucial for complex design challenges. Commuting distance to Baltimore is a key practical consideration for applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, with a strong emphasis on the candidate's portfolio.

• Portfolio Review & Presentation: Candidates will likely be asked to present their portfolio, focusing on 2-3 relevant case studies that showcase their experience with complex systems, internal workflows, and user-centered design processes. Expect questions about their design decisions, problem-solving approach, and impact.

• Design Challenge (Potential): A take-home assignment or a live design exercise may be part of the process, simulating a real-world problem related to workflow design or system simplification.

• Team Interviews: Interviews with peers in Design, Product Management, and Engineering to assess collaboration skills, technical proficiency, and cultural fit.

• Hiring Manager Interview: A final discussion with the hiring manager to evaluate overall fit, career aspirations, and alignment with the role's strategic objectives.

Portfolio Review Tips:

• Curate Strategically: Select case studies that best demonstrate your experience with complex systems, internal user workflows, and the "Catalyst" initiative's focus. Highlight projects where you simplified intricate processes or improved operational efficiency.

• Showcase Process, Not Just Pixels: Clearly articulate your design process for each case study. Explain the problem, your research methods, how you iterated based on feedback, and the final solution. Use diagrams, user flows, and wireframes to illustrate your thinking.

• Quantify Impact: Whenever possible, include metrics or evidence of the impact your designs had on user behavior, operational efficiency, or business outcomes. Use terms like "reduced processing time by X%", "increased user adoption by Y%", or "streamlined workflow Z."

• Highlight Collaboration: Mention how you collaborated with Product, Engineering, and other stakeholders. Use examples of how you navigated differing opinions or technical constraints to achieve the best design outcome.

• Tool Proficiency: Be prepared to discuss your proficiency with Figma and Miro, and how you leverage these tools to enhance your design process and collaboration.

Challenge Preparation:

• Understand the Context: If a design challenge is given, thoroughly research OneMain Financial, its mission, and the "Catalyst" initiative. Understand the typical challenges faced by financial institutions in digital transformation and operational efficiency.

• Focus on Process: For any design challenge, prioritize demonstrating a clear, logical design process over delivering a polished final visual. Show your thinking, research approach, and how you'd tackle ambiguity.

• Think Operationally: Consider the implications of your design on internal users, existing systems, compliance, and scalability.

📝 Enhancement Note: The emphasis on "Catalyst" and internal workflows means interviewers will be looking for candidates who can demonstrate a deep understanding of operational challenges and how design can solve them, not just traditional consumer-facing UX.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, high-fidelity design, and collaboration. Expect to be a power user, leveraging its features for component-based design and design system management.

• Miro: Essential for collaborative ideation, user journey mapping, workshop facilitation, and process visualization.

• Design Systems: Experience contributing to or working within established design systems is crucial. This includes understanding component libraries, style guides, and best practices for ensuring design consistency and scalability.

Analytics & Reporting:

• While not a primary responsibility for a designer, familiarity with how design impacts key metrics is beneficial. This may involve understanding how to interpret data from tools like Google Analytics, Adobe Analytics, or internal business intelligence platforms to understand user behavior and identify areas for design improvement.

CRM & Automation:

• Understanding of how design integrates with CRM systems (e.g., Salesforce) and automation platforms is advantageous, especially when designing internal tools that might interact with or support these systems in the broader financial ecosystem.

📝 Enhancement Note: Proficiency with Figma and Miro is explicitly listed, making them critical requirements. The context of "Catalyst" and internal workflows suggests that understanding how design interfaces with operational technologies and data is highly valued.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: While the role focuses on internal users, the underlying principle of serving the customer remains paramount. Designs for internal tools should ultimately enable better customer service and financial solutions.

• Efficiency & Optimization: A strong emphasis on streamlining processes, reducing friction, and enhancing productivity for internal teams. This aligns with core operational values of effectiveness and resource management.

• Collaboration & Teamwork: The hybrid model and cross-functional project teams underscore the importance of working effectively with others, sharing information, and contributing to a collective goal.

• Innovation & Transformation: The "Catalyst" initiative highlights a culture that embraces change, seeks new solutions, and is committed to modernizing existing systems and processes.

• Data-Driven Decision Making: While design is creative, decisions are expected to be informed by user research, usability testing, and performance data.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to work seamlessly with Product Managers to define requirements and scope, and with Engineers to ensure feasible and accurate implementation.

• Open Communication: A culture that encourages open feedback, design critiques, and transparent dialogue about challenges and solutions.

• Iterative Process: Embracing an iterative approach where designs are continuously refined based on feedback and testing, fostering a culture of continuous improvement.

• Shared Ownership: A sense of shared responsibility for the success of the product and the overall transformation initiative.

📝 Enhancement Note: The company's emphasis on "driven collaborators and innovators," "customer-first energy," and "inclusive culture" suggests a dynamic and supportive work environment where individual contributions are valued within a collective effort.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Workflows: Designing for intricate, often regulated, financial processes requires a deep understanding of business logic, compliance requirements, and potential edge cases.

• Balancing Internal Needs with Scalability: Ensuring that designs for internal tools are efficient and user-friendly while also being scalable and maintainable as part of a larger transformation.

• Adoption of New Systems: Driving user adoption of modernized platforms and workflows can be challenging, requiring strong design solutions that clearly demonstrate value and ease of use.

• Navigating Legacy Systems: The "Catalyst" initiative implies a transition from older systems, which can present technical constraints and integration challenges for new designs.

Learning & Development Opportunities:

• Deep Dive into Financial Services UX: Gain specialized knowledge in designing for regulated industries and complex financial products.

• Design System Mastery: Contribute significantly to and learn from a mature design system, potentially leading to specialization in this area.

• Transformation Project Experience: Gain invaluable experience in large-scale digital transformation initiatives, which are highly sought after.

• Mentorship: Opportunities to mentor junior designers and develop leadership skills.

• Industry Trends: Stay abreast of emerging trends in UX design, operational efficiency tools, and financial technology.

📝 Enhancement Note: The challenges presented are typical for roles involved in significant digital transformation within established financial institutions. The growth opportunities are substantial, offering a path for specialization and leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex workflow or internal tool. What was the problem, your process, and the outcome?" (Focus on demonstrating your ability to simplify complexity and drive operational efficiency.)

• "How do you approach balancing user needs with business requirements and technical constraints, especially in a regulated industry like financial services?" (Highlight your strategic thinking and ability to find optimal solutions.)

Company & Culture Questions:

• "What interests you about OneMain Financial and the 'Catalyst' initiative specifically?" (Research the company's mission, values, and the goals of Catalyst.)

• "How do you typically collaborate with Product Managers and Engineers? Describe a situation where you had to navigate disagreements." (Prepare examples of effective cross-functional collaboration and conflict resolution.)

Portfolio Presentation Strategy:

• Tell a Story: Structure your portfolio presentations around compelling narratives. Clearly define the problem, your role, the challenges, your approach, the solutions, and the impact.

• Focus on Process: Dedicate significant time to explaining your design process. Use visual aids like user flows, wireframes, and research findings to illustrate your thinking.

• Quantify Impact: Whenever possible, use data to demonstrate the success of your designs. This could include metrics related to efficiency, time savings, error reduction, or user satisfaction.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design decisions, the rationale behind them, and how you handled any feedback or constraints.

📝 Enhancement Note: Candidates should emphasize their experience with internal tools and complex workflows, demonstrating an understanding of operational efficiency and how design can directly impact business outcomes in a financial services context.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Workday portal link.

• Curate Your Portfolio: Select 2-3 high-impact case studies that specifically highlight your experience with complex systems, internal workflows, and process optimization. Ensure these examples showcase your end-to-end design process from research to implementation and impact.

• Tailor Your Resume: Optimize your resume to clearly articulate your years of experience, proficiency with Figma and Miro, and any relevant experience in financial services or operational design. Use keywords from the job description.

• Prepare Your Presentation: Practice presenting your portfolio case studies. Be ready to articulate your design decisions, process, and the quantifiable impact of your work, focusing on how you solve operational challenges.

• Research OneMain Financial: Understand the company's mission, values, and the strategic importance of the "Catalyst" initiative. Prepare thoughtful questions about the team, projects, and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.