Senior Product Designer - Remote

📍 Job Overview

Job Title: Senior Product Designer - Remote

Company: Thriveworks

Location: GA - Remote, United States

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-03-24

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Owns the end-to-end product design process, from concept ideation to final polished interfaces, for a leading mental healthcare provider.

• Focuses on enhancing user experience and reducing friction, particularly in the client booking and access journey, across web and mobile platforms.

• Collaborates closely with product managers, engineers, and marketers to translate user needs and business objectives into intuitive and effective design solutions.

• Leverages a strong understanding of user research, personas, and design thinking methodologies to drive user-centered design decisions.

• Actively incorporates AI tools into the design workflow to enhance creativity, efficiency, and exploration of new design possibilities.

📝 Enhancement Note: The role is explicitly seeking a "Senior Product Designer," indicating a need for an individual with substantial experience and the ability to operate autonomously. The emphasis on "owning the end-to-end design process" and "proactively managing stakeholder expectations" suggests a leadership component within the design function, even if not a formal management role. The focus on "reducing friction, increase access" and the specific mention of the "top-of-funnel booking experience" highlight a critical business objective for this position.

📈 Primary Responsibilities

• Lead the entire design lifecycle, including concept sketching, lo-fi wireframing, high-fidelity Figma compositions, and interactive prototyping.

• Proactively manage stakeholder expectations, communicate design progress clearly, and ensure timely delivery of design assets against project timelines.

• Foster strong cross-functional collaboration with Product Management, Engineering, Marketing, and Copywriting teams to ensure cohesive and intuitive user interfaces and seamless user flows.

• Drive significant improvements in the client booking experience, aiming to make accessing mental health care faster, easier, and more supportive.

• Ensure design consistency and polish across all platforms, including desktop, tablet, and mobile devices.

• Articulate design rationale and strategic thinking confidently to peers and stakeholders, encouraging constructive feedback and dialogue.

• Balance strategic objectives, project scope, and timelines effectively in a dynamic, fast-paced environment without compromising design quality.

• Translate user research findings (qualitative and quantitative) and empathy mapping insights into actionable design improvements.

• Prepare and deliver well-organized design specifications, including detailed annotations and organized Figma files, for developer handoff.

• Collaborate closely with engineers to understand technical constraints and co-create optimal UI solutions.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design leadership and hands-on execution. The inclusion of "proactively managing stakeholder expectations" and "move with intention" points towards a need for strong project management and communication skills beyond pure design craft. The explicit mention of "reducing friction" and focusing on the "top-of-funnel booking experience" suggests this role has a direct impact on customer acquisition and conversion metrics.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and design expertise is paramount. A degree in Design, HCI, or a related field is beneficial but not strictly required.

Experience: Minimum of 4+ years of hands-on product design experience, with a proven track record of shipping successful designs across web and mobile applications.

Required Skills:

• Expertise in end-to-end product design, from ideation to pixel-perfect execution.

• Extensive experience in creating detailed wireframes, lo-fi concepts, high-fidelity comps, and interactive prototypes.

• Proven ability to design and deliver user experiences for responsive web, mobile web, and native mobile applications.

• Strong proficiency in user research methodologies, including qualitative and quantitative data analysis.

• Solid understanding and application of design principles such as personas, user journeys, and empathy mapping.

• Advanced proficiency in Figma for all design and prototyping needs.

• Excellent communication and presentation skills, with the ability to articulate design decisions and rationale clearly to diverse audiences.

• Experience collaborating effectively with cross-functional teams including Product Managers and Engineers.

• Familiarity with modern web and mobile development frameworks (e.g., HTML5, CSS, React) to inform design decisions and facilitate developer handoffs.

Preferred Skills:

• Experience with Adobe Creative Suite (Photoshop, Illustrator).

• Experience with animation/motion design tools like Principle or After Effects.

• Familiarity with AI tools for design ideation, content drafting, accessibility checks, and rapid iteration (e.g., Claude, ChatGPT).

• Curiosity and willingness to explore and integrate AI-powered workflows, such as Figma's MCP (Model Context Protocol) and Claude Code, into the design process.

• Experience in the healthcare or mental health technology sector.

📝 Enhancement Note: The requirement for "expert-level Figma" is a strong indicator of the primary toolset. The emphasis on AI integration is a crucial differentiator, signaling the company's forward-thinking approach and a desire for candidates who are adaptable and eager to explore new technologies. The mention of familiarity with development frameworks suggests a preference for designers who understand the technical feasibility of their designs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing at least 4 years of product design work, with a strong emphasis on demonstrated impact and problem-solving capabilities.

• Case studies that clearly articulate the design process, including problem definition, research insights, ideation, prototyping, and final outcomes.

• Examples of end-to-end design ownership, illustrating contributions from initial concept to shipped product across web and mobile platforms.

• Visuals and descriptions of user flows, wireframes, interactive prototypes, and high-fidelity mockups.

• Evidence of user research application and how insights influenced design decisions.

• Demonstrations of design consistency and polish across different devices and platforms.

Process Documentation:

• For each case study, clearly outline the design methodology employed (e.g., user-centered design, agile UX, design thinking).

• Detail how user research was conducted and how findings were translated into actionable design solutions.

• Showcase the iterative design process, including feedback loops and design refinements.

• Provide context on how timelines and stakeholder expectations were managed throughout the design process.

• Include examples of how designs were handed off to development teams, detailing the specifications and assets provided.

📝 Enhancement Note: The portfolio is explicitly stated as a critical requirement, needing to demonstrate "strong thinking, real impact, and an eye for detail." This implies a need for case studies that go beyond just aesthetics and showcase strategic problem-solving, user empathy, and tangible business results. The emphasis on "shipping great work" means the portfolio should ideally feature live products or detailed prototypes.

💵 Compensation & Benefits

Salary Range: Given the "Senior" title and 4+ years of experience, and considering a fully remote role in the United States, the estimated salary range would typically fall between $110,000 - $150,000 USD per year. This range can vary based on specific market conditions, the candidate's exact experience, and geographic cost of living adjustments if any are applied by the company for remote roles.

Benefits:

• Comprehensive medical, dental, and vision insurance plans.

• Life insurance coverage.

• 401(k) retirement plan with a 3% employer match.

• Employee Assistance Program (EAP) offering support for employees and their households.

• Professional development and growth opportunities, including training and learning resources.

• Optional coverage for Short-Term Disability, Long-Term Disability, and Group Accident Insurance.

Working Hours: The role is full-time, typically requiring approximately 40 hours per week. While a standard work week is expected, the remote nature may offer some flexibility in daily scheduling, provided core collaboration hours and project deadlines are met.

📝 Enhancement Note: Salary estimation is based on industry benchmarks for Senior Product Designers in the US tech sector, with adjustments for a fully remote position. Thriveworks is a well-established company in the mental healthcare space, which often offers competitive benefits packages. The 401(k) match is a specific detail provided.

🎯 Team & Company Context

🏢 Company Culture

Industry: Mental Healthcare. Thriveworks is a significant player in the U.S. mental health sector, aiming to increase access to quality care through technology and a robust network of providers. This industry context implies a mission-driven environment where user well-being is paramount.

Company Size: While not explicitly stated in the raw input, Thriveworks is described as having "over 3,000 employees," indicating a medium-to-large sized organization. This size typically allows for structured processes and dedicated teams while still offering opportunities for impact.

Founded: The founding date is not provided, but the company is described as having built "one of the largest and most respected mental health companies in the U.S.," suggesting a history of growth and established operations.

Team Structure:

• The Product Design team is described as "small" and "collaborative," working closely with Product Managers and Engineers.

• This suggests a flat or matrixed structure where designers are integrated into product development pods or squads.

Methodology:

• The company emphasizes a user-centered approach, focusing on "thoughtful, polished experiences" and "solving hard UX problems."

• Design processes involve end-to-end ownership, from ideation to prototyping and implementation.

• There's a strong emphasis on collaboration and communication to ensure alignment and effective execution.

• A forward-thinking mindset towards AI integration suggests a willingness to adopt and experiment with new technologies to improve design processes and outcomes.

Company Website: https://thriveworks.com/ (Inferred from company name and mission)

📝 Enhancement Note: The company's mission in mental healthcare is a significant cultural driver, suggesting a workplace that values empathy, impact, and ethical considerations. The "small, collaborative product design team" implies a close-knit group where individual contributions are highly visible. The "over 3,000 employees" points to a stable, growing organization with established HR and operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer. This level typically signifies a designer who can independently manage complex projects, mentor junior designers (though not explicitly stated, it's common at this level), contribute to design strategy, and has a strong portfolio demonstrating significant impact on product success. The focus on "owning the end-to-end design process" and "reducing friction" highlights a strategic contribution to business objectives.

Reporting Structure: The designer will likely report to a Design Lead, Head of Product, or a Product Manager, within a structure where design is integrated into product development teams. The "small, collaborative team" implies direct interaction with product management and engineering leads.

Operations Impact: The role's impact is directly tied to improving user experience, particularly in critical acquisition funnels (booking experience), which directly influences client acquisition rates, user engagement, and overall customer satisfaction. By making mental healthcare more accessible, the designer contributes to the company's core mission and business growth.

Growth Opportunities:

• Skill Advancement: Deepen expertise in UX/UI design, user research, and prototyping, with opportunities to explore advanced interaction design and visual design techniques.

• AI Integration Specialization: Become a leader in leveraging AI tools within the design process, potentially shaping how the company adopts and utilizes these technologies for creative workflows.

• Cross-functional Leadership: Develop stronger collaboration and communication skills, potentially taking on lead roles in specific product initiatives or mentoring junior designers.

• Career Progression: Potential pathways could lead to Lead Product Designer, Design Manager, or roles with broader product strategy influence within the organization.

📝 Enhancement Note: The "Senior" designation implies a level of autonomy and strategic contribution. The emphasis on AI integration presents a unique growth opportunity for designers looking to stay at the forefront of technological advancements in their field. The company's mission-driven nature also offers intrinsic growth through meaningful work.

🌐 Work Environment

Office Type: This is a Fully Remote position, meaning there is no physical office requirement. The work environment is digital, relying on virtual collaboration tools.

Office Location(s): While the job listing specifies "GA - Remote," implying a connection to Georgia, the role is open to candidates across the United States. This suggests that while there might be a legal or administrative tie to Georgia, the company supports remote work nationwide.

Workspace Context:

• The primary workspace will be the designer's own home office setup, requiring a reliable internet connection and a productive environment.

• Collaboration will occur through video conferencing (Google Meet is specified for interviews), instant messaging, and project management platforms.

• The "small, collaborative product design team" environment suggests frequent virtual interaction with peers and stakeholders.

• Access to design tools (Figma, Adobe Creative Suite) will be managed through licensing, likely provided by the company.

Work Schedule: As a full-time role, standard business hours are expected, but the remote nature may allow for some flexibility in structuring the workday, provided that collaboration with team members across different time zones and project deadlines are met.

📝 Enhancement Note: The fully remote nature implies a need for self-discipline, strong time management, and excellent asynchronous communication skills. The company's reliance on Google Meet for interviews suggests it's a primary communication tool.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio by a recruiter or hiring manager to assess basic qualifications and experience.

• Portfolio Presentation/Design Challenge: A common step for design roles. This could involve presenting your portfolio with a deep dive into 1-2 key projects, explaining your process and impact. Alternatively, a take-home design challenge or a live design exercise during an interview might be assigned.

• Team/Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially other designers to assess collaboration style, technical understanding, and cultural fit.

• Final Interview: A discussion with a senior leader (e.g., Head of Product, VP of Engineering/Design) to discuss overall fit, strategic thinking, and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your end-to-end design process, problem-solving skills, and impact, particularly those related to user acquisition or conversion optimization.

• Tell a Story: For each project, clearly define the problem, your role, the process you followed, key decisions made, challenges overcome, and the measurable impact of your design. Use compelling visuals.

• Highlight AI Integration: If you have examples of using AI tools in your workflow, be prepared to discuss them – what tools you used, how they helped, and what you learned.

• Demonstrate Collaboration: Show how you worked with engineers and product managers, including examples of design handoffs and problem-solving together.

• Be Ready for Figma Deep Dive: Expect questions about your Figma workflow, how you organize files, and your proficiency with its features.

Challenge Preparation:

• Understand the Business: Research Thriveworks, their mission, target audience, and current product offerings. Consider their booking funnel and potential user pain points.

• Practice Design Thinking: Be ready to articulate your approach to solving a given design problem, focusing on user needs and business goals.

• Prepare for AI Discussions: Think about how you would integrate AI tools into a hypothetical design process for Thriveworks, or how you've done so in the past.

• Technical Familiarity: Brush up on common web and mobile frameworks (HTML, CSS, React) to discuss design feasibility with engineers.

📝 Enhancement Note: The emphasis on AI in the job description strongly suggests that interviewers will probe candidates on their experience and enthusiasm for AI tools. Portfolio presentations should highlight projects where user access or conversion was a key metric, aligning with the role's stated focus.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert-level proficiency is required. This will be the primary tool for wireframing, high-fidelity design, prototyping, and design system management.

• Adobe Creative Suite (Photoshop, Illustrator): Expected familiarity for image editing, asset creation, and potentially vector graphics.

Analytics & Reporting:

CRM & Automation:

AI & Prototyping Tools:

• AI Tools: Claude, ChatGPT, or similar for ideation, content drafting, accessibility checks.

• Figma MCP (Model Context Protocol): Curiosity and/or experience with integrating Figma design assets with AI-powered workflows.

• Claude Code: Openness to learning and experimenting with this tool for prototyping and task automation.

• Prototyping Tools: Figma's built-in prototyping capabilities are key. Bonus points for experience with tools like Principle or After Effects for more advanced animations.

📝 Enhancement Note: Figma is clearly the central design tool. The explicit mention of AI tools and Figma MCP signals a strong interest in AI-augmented design workflows.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to Thriveworks' mission of making mental healthcare accessible and effective.

• User-Centricity: A deep focus on understanding and serving user needs to create empathetic and impactful experiences.

• Collaboration: Valuing teamwork, open communication, and shared ownership across cross-functional teams.

• Craftsmanship & Quality: Dedication to producing thoughtful, polished, and detail-oriented design work.

• Innovation & Adaptability: An openness to exploring new technologies, like AI, and adapting to evolving design practices and tools.

• Integrity: Maintaining high ethical standards in design and professional conduct.

Collaboration Style:

• Integrated: Designers are embedded within product teams, working closely with PMs and Engineers on a daily basis.

• Communicative: Emphasis on clear and frequent communication via virtual channels (Slack, video calls) and thorough documentation.

• Feedback-Oriented: Encouraging constructive dialogue, iterative design, and open feedback sessions to improve solutions.

• Agile: Working in a fast-paced environment that requires adaptability and the ability to manage evolving scopes and timelines.

📝 Enhancement Note: The company culture appears to be a blend of a mission-driven startup ethos with the structure of a larger, established organization. The emphasis on "AI-Forward Mindset" is a defining cultural trait for this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: In a fast-moving environment, maintaining a high standard of design craft while meeting aggressive timelines can be challenging.

• Cross-Functional Alignment: Ensuring all stakeholders (product, engineering, marketing, clinical) are aligned on design decisions and priorities.

• Translating Complex Needs: Designing intuitive solutions for sensitive and complex user needs within mental healthcare.

• Integrating AI Effectively: Navigating the adoption of new AI tools and workflows while ensuring they genuinely enhance, rather than hinder, the design process and user experience.

Learning & Development Opportunities:

• AI Tool Mastery: Gaining hands-on experience and becoming a proficient user of cutting-edge AI tools for design.

• UX Strategy and Impact: Developing a deeper understanding of how design directly influences business metrics like user acquisition, conversion, and retention.

• Cross-Disciplinary Collaboration: Honing skills in working with engineering and product management to deliver robust solutions.

• Mentorship: Opportunities to learn from experienced product leaders and potentially mentor junior designers as the team grows.

📝 Enhancement Note: The primary growth challenge and opportunity lie in the company's proactive adoption of AI in design. Candidates who embrace this will find significant avenues for skill development and career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned the end-to-end design process for a feature or product. What were the key challenges, and how did you overcome them?" (Focus on process, stakeholder management, and problem-solving.)

• "How would you approach designing a more accessible and user-friendly booking experience for individuals seeking mental health services? What data would you look for?" (Tests UX thinking, user empathy, and data-driven approach.)

• "Tell me about your experience collaborating with engineers. How do you ensure smooth design handoffs and address technical constraints?" (Assesses collaboration skills and technical understanding.)

Company & Culture Questions:

• "What excites you about Thriveworks' mission to improve mental healthcare access?" (Assess alignment with company values.)

• "Describe your ideal team environment. How do you contribute to a collaborative design culture?" (Evaluate cultural fit.)

Portfolio Presentation Strategy:

• Structure: Aim for a 30-45 minute presentation with 15-30 minutes for Q&A. Focus on 2-3 strong case studies.

• Narrative: For each case study, clearly articulate: The Problem, Your Role, The Process, Key Decisions & Rationale, The Solution, and The Impact (metrics if possible).

• Visuals: Use high-quality mockups, wireframes, and prototypes. Show the evolution of the design.

• AI Integration: If applicable, highlight specific instances where AI tools were used and the benefits they provided.

• Figma Walkthrough: Be prepared to navigate your Figma files to show your organizational structure, component usage, and prototyping details.

📝 Enhancement Note: Candidates should be prepared for in-depth discussions about AI integration. Practicing articulating how AI can augment design processes, not just replace tasks, will be key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Workday portal link.

• Portfolio Customization: Tailor your portfolio to highlight end-to-end design ownership, user acquisition/conversion optimization projects, and your experience with responsive web and mobile design.

• Resume Optimization: Ensure your resume clearly lists your 4+ years of product design experience, specific tool proficiencies (especially Figma), and any experience with AI tools or healthcare technology. Quantify achievements where possible.

• Prepare for AI Discussions: Be ready to articulate your understanding of AI's role in design and provide examples of how you've incorporated or would incorporate AI tools into your workflow.

• Company Research: Thoroughly review Thriveworks' website, mission, and any recent news to understand their product, target audience, and company values. Consider how your design philosophy aligns with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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